Secret Foodservice in Castrop-Rauxel

Food does not taste good, burger meat, frozen burger bread was bought outside, pizza rolls with cheese, minimal cheese on them, fried noodles with chicken taste like nothing.

So whether at home, from work or like today April 27th, 2025 in person, I will only order from you! Other suppliers can learn a lesson here! Nice, friendly, portions are awesome, prices are very good.

Rating: 1 star I ordered from Secret Foodservice and was extremely disappointed. I ordered a chili cheese burger with fries, fried noodles with beef and a cheeseburger. However, the delivery did not correspond to my order in any way. Instead of the chili cheese burger, I was delivered a burger with bacon. For me this is absolutely unacceptable because I don't eat pork and I deliberately chose an order that didn't contain pork. It is extremely disrespectful and irresponsible to be so imprecise in the preparation and delivery of food - especially when it comes to ingredients that many people reject for ethical, religious or health reasons. The second part of the order also didn't go correctly: instead of the fried rice with beef that I had ordered, I received fried noodles. At least I hope it was actually beef, but trust in the kitchen's care is severely shaken after this experience. Only the cheeseburger was delivered correctly - but with three items ordered, that's a disgrace. Unfortunately, this experience clearly shows that little value is placed on care, customer wishes and consideration. Particularly when it comes to food, the highest level of accuracy should be a given. Two serious errors in a single order are absolutely unacceptable. I definitely won't order there again and unfortunately I can't recommend Secret Foodservice to anyone. If you value correct and respectful delivery, you should look for another alternative. Very disappointing - never again.

I ordered and nothing has happened for an hour... I definitely didn't order, you can't even call because it's busy all the time. Super bad

Ordered fried noodles with crispy chicken, the breading was still very light and inedible The meat and the noodles tasted very bad, Unfortunately the order was a failure In the end I still had to cook

The perfect mix of enjoyment and variety! Yesterday I had the pleasure of enjoying the famous Secret Special Plate at Secret Foodservice and what can I say? It was a real taste experience! The plate was an ingenious combination of everything your heart desires: crispy shrimp, perfectly fried mandu (stuffed dumplings with ground beef), tender chicken wings, chicken nuggets, mozzarella sticks, spicy poppers, golden brown onion rings and mini spring rolls. It was served with wonderfully crispy fries, spicy potato wedges and crispy nachos, simply a perfect mix. The variety of sauces made the experience even better: chili sauce, BBQ sauce, salsa, aioli, mayonnaise and ketchup, all fresh and incredibly tasty. I was particularly impressed by the mandu and the shrimp; they were aromatic and cooked to perfection. Every component was crispy, hot and full of flavor, you can tell quality is important here. The service was also fantastic. Friendly, attentive and always with a smile, exactly what you want for a successful evening. Conclusion: The Secret Special Plate is an absolute highlight and a real insider tip. I'm already looking forward to my next visit!

I ordered pasta with baked chicken and pizza margherita and am more than satisfied. Everything was very tasty and warm. Great delivery service! I gave a tip in the app but I should have given something like that too!

Actually I should ask for my money back Pizza burns under the bottom and hard The burgers were really cheeky, they arrived cold and consisted of small patties from the frozen food store. The rolls were also from the discounter

Worst Chinese noodle I've eaten. I ordered 4x pasta with parsed meat, of course for the price of almost 50e, no sauce was included and the rip-off people want an extra 10e. Second point, you can't eat the meat that's there, it tastes like rubber and looks like it was in the fridge for 2-3 weeks.

Food was good. I ordered pasta with chicken and a small burger. Tasted very good and was very warm. The burger was okay. It wasn't a bad one, nor a good one. I also ordered ice cream. Well, the only thing is that the ice cream expired on 07/24... It's not that bad now, people still eat it, but I would still have liked a "fresher" ice cream.

I can't make food or speak German. I felt like I was at the job center. I ate ice cream that was three months old and was under the best-before date. I don't think that's possible anymore

Secret Foodservice is actually one of my favorite suppliers. But today there was a bankruptcy. Schnitzel Hawaii without ham and pineapple, what a disappointment, what was going on in the kitchen? I'm taking a longer break from ordering for now.

The food is very tasty 😋 but the atmosphere is not that nice and dirty!

Ordered food there today, really nice people! Food was hot, on time and delicious! It won't be the last time! Great and keep it up!

The service is top I can only recommend nice family food great class so it's my first choice now

Große Auswahl, was ich bis jetzt bestellt hatte war ok.

Leider eine sechs, teuer, fettig, labberig und geschacklos. Eine Enttäuschung. :-(

Nettes Personal,Schnell und Lecker

Heute das erste mal dort bestellt Preise Top und Personal auch, würde ich immer wieder machen!!

Das Essen war frisch und noch heiß. Preis/Leistung stimmten auf jeden Fall . Wir werden bestimmt wieder bei euch bestellen :)

Sehr gutes Essen, tolle Auswahl, freundliche Bedienung, gute Preise

Wir haben das erste mal dort bestell. Das Essen ist gut. Jedoch wurde falsches Essen geliefert, dazu hat etwas gefehlt. Also haben wir angerufen und der Herr am Telefon war sehr unfreundlich und hat alles abgestritten. Obwohl wir es schwarz auf weiß haben.

SUPER! Hatte gebratenen Reis mit Rind und gebratene Nudeln mit Huhn. Kam heiss, superlecker und sehr sympathische Fahrerin. Auf meinen Satz "wenn es schmeckt, bestelle ich demnächst wieder" antwortete sie "bis demnächst". So macht es Spass :-)

Schnelle Lieferung und super Essen