Ristorante Firenze in Ritterhude

We used to eat there very often. You could never really complain about the food. The value for money and the selection of dishes were also good. The restaurant was usually quite full. Perhaps that's why the service has declined a bit over time. The staff sometimes seem a little rushed and therefore unfriendly. My main criticism, however, is why we no longer go there: The restaurant seems to have become a real hotspot for dog lovers. Where there used to be just one small dog sitting under the table (which was still acceptable), over time there were more and more dogs, some of which didn't just sit quietly under the table, but sometimes begged and barked. I've also seen dogs being fed from the table. I really have nothing against dog lovers, but when I go to a nice public restaurant, I don't want to be surrounded by so many dogs. Well, I suppose that's the decision a restaurant owner has to make: either do without the dog lovers or those who prefer to eat without dogs.

The food was okay. Service? What service? We had a reservation, and I arrived early. All the waiters bustled past me, even when I asked if someone could help. They simply ignored me. The bartender tried to help but was brushed off by an unfriendly waiter. He told me to go and see if anyone was there yet. Annoyed, I left. If we hadn't had a date, I would have left. An attentive waitress followed me and asked where we were, and just then our friends showed up. However, the rest of the evening continued in the same vein. Complete incompetence or simply a lack of interest? I don't know. (And we received a tip from other tables: if someone is treating you, please announce it loudly at your table in front of everyone! Otherwise, you might end up paying the bill twice. The waiter doesn't mention this.) It's a shame. It's actually a nice place, but this kind of behavior is unacceptable.

We've tried it four times now. The pizza is good, but unfortunately, the rest isn't. Neither the Greek nor the Italian dishes were good. Some strange things happened during our last visit, which is what prompted this review: We ordered two dishes from the daily specials menu. The promised chanterelles turned out to be button mushrooms (no mention of this, no discount), and the filled pasta with salmon and spinach contained—you won't believe it—no salmon or spinach. Conclusion: We'll take away pizza, sure, but we probably won't be going back.

If you find the real italian food, it’s not the answer. Pizza too salty, broccoli soup more feel like broccoli juice 🤢

Everything was great, a wonderful evening. The staff was friendly and helpful...

Everything was great - nice people - great food

Top restaurant, top food, top service

A fantastic restaurant, delicious food with plenty of charm. The staff are always incredibly friendly, with a family atmosphere, and the lovely owner, Anna.

Italian and Greek dishes are fine, yes, especially since there's a small daily special that stands out from the rest of the menu. The value for money is good to very good; you should reserve a table on weekends. The food comes hot from the kitchen. Anna, the manager, always asks guests if there's anything missing or not OK. Drink prices are the same as everywhere else. The service contributes to a pleasant evening; we enjoy coming here. With the obligatory quzo, red wine, masala, and coffee curetto, guests decide what they'd like.

The food was okay! The service. What kind of service? A customer might leave money there. We probably would have had another drink or two. No service! No questions asked! And ouzo is only available for the restaurant's good friends!

Consistently delicious, everything on the menu. The owners are very friendly. Every evening is like a little vacation.

...a great restaurant, a true Ritterhude staple, and, of course, a district institution. We love being here!

Friendly service, always delicious food! We always enjoy coming here!

Things have deteriorated considerably. A few years ago, I gave it 5 stars, but unfortunately, not anymore. There were five of us there, and we ordered a bottle of Prosecco and other drinks. When the Prosecco arrived, the glasses weren't brought; we had to specifically ask (how should we drink it?), and then the waitress asked us which glasses we wanted, regular or wine, and how many... huh? There were five of us, and it was Prosecco. Which glasses? Plastic would be best 😂... Then, instead of Hefeweizen, they brought Alster beer, and we had to say again that it wasn't right. And the waitress was also confused about the salads for the main course. The food was okay, but not like it used to be. At the end, they either didn't tip at all, or they gave a small amount... but only out of politeness, not because they liked the food. Unfortunately, my last visit..... 😟

Very good and varied food. Despite the size, the service is very fast!

Overall, it was very tasty. Great selection of food. Greek and Italian cuisine. Definitely recommended. One star deducted for: The mushrooms weren't fresh. The steak wasn't served medium as ordered, and the food we ended up taking home was unfortunately incomplete.

Definitely, the staff was excellent, very friendly and attentive. Good value for money.

Friendly service, excellent food. I'll definitely go back for dinner.

Very tasty, fast, friendly service, I would eat there again.

Great food, great prices...not so good that day

We like being here. The staff is polite and friendly and the food always tastes very good.

Salami pizza and pizza Hawaii were delicious. Staff friendly

Die Speisen sind sehr gut, die Qualität stimmt. Kann das Restaurant ohne Bedenken weiter empfehlen. Die Angestellten sind zwar im Stress, aber dennoch freundlich…

The food was delicious and the service was super nice. We'd love to come back

The food was very good...the ambience is great there anyway...but I wish there was more attention from the service...then you would definitely have had one or two more drinks

Food good, restaurant often packed Therefore, be sure to register by phone in advance

Too loud and crowded, food good We were among the first and had to wait about 1.5 hours. Although we had a small kibd with us, later guests were quicker. Furthermore, it was too crowded and the atmosphere was too restless and hectic. We didn't like it

Really a very good restaurant and friendly service. The dishes are all prepared with heart.

Highly recommended, we love going there. Reservations are recommended, as it's always very busy. Despite the large number of guests, the service is very friendly.

Food very good. Service nice and friendly and attentive.

Very, very nice employees Food absolutely tip top.

4 stars because no comprehensive assessment can be made after a meal. The food was delicious and plentiful. In any case, my blackheads (no, not the ones on my face 😅) were very happy. Despite the restaurant being busy, the service was very attentive and quick. The food (10 people according to menu) also came almost at the same time. I don't experience something like that very often. The atmosphere is rather businesslike. Space is always limited. Very good : There is a separate, completely glazed room for private parties. The restaurant is generally well attended. I would recommend a reservation. Parking spaces are available. I have not checked accessibility to the entrance. The restaurant itself is barrier-free.

I really liked the Firenze. The food was tasty, the atmosphere was very nice and the service was attentive and friendly. The toilets were very clean. I would love to visit the restaurant again.

Everything is fine, an Italian as you like it

ALEXANDER 30 17 is a man of the world and his wife is a man

There is a large selection of different dishes on the menu and variety on the daily menu. We always like it and feel very comfortable there.

The plates for celebrations are overall very good, with something from everyone

Delicious food, super nice service. We'd love to come back.

We have been enjoying coming here for a long time. Delicious food - also great vegetarian options. You always feel comfortable here

This Italian is simply great! The food is always incredibly tasty and you can taste the freshness and quality of the ingredients in every dish. From pasta to pizza – everything is perfectly prepared and authentically Italian. It's no wonder that the restaurant is always busy - true lovers of Italian cuisine will get their money's worth here. Despite the crowds, the staff remain friendly and attentive, and the atmosphere is lively and pleasant. It's best to reserve in advance because it's often full, but it's definitely worth the wait. For me it's one of the best Italian restaurants in the area and I can recommend it to anyone who loves authentic Italian food. In that sense, thank you for reading ✌

Food is super tasty, whether gyros or lamb is super delicious. The rolls and herb butter are also perfect and always great. The tables are a bit cramped and unfortunately it's not that comfortable.

The employees are very, very friendly, in contrast to the boss! A very snotty, unfriendly and grumpy choleric - I won't go there any more and won't even begin to recommend it!

We had bruschetta as a starter, which was extremely good. For the main course there was farmer's bifteki, which was a little over-seasoned, and calamari with gyros. The calamari was extremely wobbly but just about edible. The gyro was OK. Unfortunately it wasn't comfortable, and the service wasn't the best either. What we really liked were the small rolls with herb butter that were available at every table.

Good and quick service even though it was very busy. Food Italian and Greek. Food was good and reasonably priced. I'd love to come back.

The four of us spent the evening. We couldn't sit in the main building because it was already full, even though we had a reservation. There is another large room in front of the restaurant that was bright, but unfortunately a bit cold. However, the heating was switched on after 90 minutes. The food and menu are lavish. My Gamberetti pizza was first class. Unfortunately, we waited ages to pay the bill until we had to go to the checkout with everyone. It probably sank.

Celebrated my birthday here today and everyone was very excited. Food class! Totally lovely service! And big praise for being so family-friendly with the children. There were 16 of us in total and we all had dinner at the same time. Price/performance is totally right here. Will definitely recommend you to others and will come back ourselves. Thank you again for the wonderful birthday in your restaurant.

Really great food...great Italian/Greek menu 👍👍 Great service...friendly, patient and fast 👍👍good price/performance

Wanted to order food by phone. There was a not so friendly answer. It's too crowded right now. Try again in 20 minutes. Then MAYBE!!! Great statement. We ordered something somewhere else

Italo Greek! No need to say more. Giant card! Only eat when we are fighting for survival.

It's always like "coming home". Thank you for everything!!!!

An Italian that also has Greek on the menu. Can be recommended

Had dinner there again yesterday. As always, everything was great. Food great, service great. Always my pleasure.

Had a lovely evening in Firenze yesterday, had a very good meal and was served nicely, would happily go again

I like it and the service is nice.

It's always delicious and you can sit there beautifully in the glass pavilion

This is the fourth time we've eaten there in two years. Even though the food is good, we NEVER had a shorter wait than 45 minutes. Our visit today, with a wait of almost 1.5 hours for the main course, is no longer acceptable (by the way, the food is still not there as I write this). Reordering drinks also takes more than 25 minutes (just arrived now). Sorry, Firenze...that's it for me! I have shown patience several times and tried it several times. But others can really do THAT better and, above all, faster. 👎🏼👎🏼👎🏼

Get a table without a reservation

Einmal und nie wieder, schlechter Service, Essen nicht zeitgleich, kalte Pommes, Putensteak trocken, warten auf Getränke, deshalb schon die letzte Bestellung storniert und bezahlt

I won't eat there anymore. We had to wait 45 minutes for the drinks. The food came for 3 of us at the same time. The other 3 had to wait another 15 minutes. Service was very unfriendly and taciturn. Something was constantly being forgotten and it was far too loud. Food itself was okay, but not outstanding.

A location that I always enjoy visiting. Service, food and ambience are simply top.

Saturday 5 p.m., service overloaded, glasses dirty, food average: positive: fresh salad!

The food was very tasty, the service was friendly and nice. The atmosphere was cozy and everything was very clean. We felt very comfortable. Kind regards, Jutta Heuer

Food was good, service was great despite being busy, but in the rear annex it is far too loud in terms of background noise from other guests, which is constant noise

The food is delicious, but recently the portions were significantly larger and the pizza rolls were hotter and crunchier. You can only get parmesan if you ask. But overall good for the price. Service is polite but could be cheerier. The tables are close together, unsuitable for a private conversation.

Great dishes Super Service Perfect service. Great food

We were in the hall next to the restaurant. Unfortunately the background noise is very loud. My chair didn't have a seat cushion. I don't want to go into the hall anymore. The food is good, the staff very friendly. Gladly again, but only in the restaurant...

Greek Italian. A wonderful combination. Started with a large antipasti starter and ended with a fantastic gyros platter. Deliciously prepared with fresh ingredients. Big praise to the team and thank you for the first-class service.

Food was good without any complaints. Service could be a little more attentive.

Always my pleasure Tanja + Hellen and Harry

Firenze is simply a great restaurant! We particularly like the vegetarian dishes. There is a good selection and all the ingredients are always fresh and of good quality. Firenze impresses with its fresh ingredients, great service and exceptional friendliness, especially when it comes to families with children.

Rechtzeitig vorbestellen zum WE, wird in den frühen Stunden sehr voll , viele Stammgäste. Die Italienischen Speisen können sie Teilen um sie als Vorspeise zu nehmen zb.die Pizzen sind Super knusprig und gut belegt, aber auch das Griechische Essen ist Geschmacklich sehr lecker beim Giros könnte es etwas mehr sein, weil es sehr knusprig ist! Wartezeit muss man überbrücken, aber Anna die Wirtin macht alles möglich, Die Tageskarte hat auch Ihre Highlights! Sie ist wirklich anderes . Wir kommen sehr gerne hier her, besonders im Sommer wenn wir draußen sitzen können.

Great local! Good portion, very good service and great atmosphere. Even when the restaurant is full, the acoustics are pleasant. Within less than an hour the restaurant was full, with only one small table left - so it's better to reserve a table. We were without one and were lucky to get a free table. It was also ok in terms of price.

Super nice restaurant with a great variety of food! Great service, we'll be back 😊

I celebrated my birthday at Firenze yesterday. The food was excellent and the service was also very good 👍

We ordered out for 3 people, this was also our first visit here. The parking location is modest, but it doesn't bother you to walk a few meters. The restaurant has a large covered and glazed terrace, which is very nice to look at, the picture is reflected inside, it looks very simple but cozy, next time we will definitely eat there. We ordered by phone and pick-up time was given as 45 minutes, which is completely reasonable for orders taken away from home. However, when I got there on time, it still took some time before I could speak to someone about my order. After a short consultation, the friendly lady took the order again and apparently it was only then prepared, so we had to wait another 20 minutes. I was offered another ouzo, which I politely declined. Since the restaurant was full to the last seat at the time, you can look past the forgotten order with a bit of gnashing of your teeth; I'm looking forward to our next visit. The food itself, calzone, pizza and bruschetta, tasted wonderful so far, and portions were also reasonable for the prices. Gladly again.

Very tasty food. I particularly liked the Greek. It was so nice that we drank 2-3 more beers👍

Wir waren sehr zufrieden und haben uns bei Euch sehr wohl gefühlt,das Essen war sehr lecker,der Service war perfekt und das Personal sehr freundlich,schnell und aufmerksam.Wir kommen auf jeden Fall wieder und empfehlen Euch weiter!Vielen Dank!

Sehr gutes Restaurant, kommen immer wieder gerne her.

Ich finde es immer sehr gemütlich dort. Das Personal ist freundlich und zuvorkommend.

Sehr gutes Essen, trotz trotz nur 2 Bedienungen und ca. 60 Gästen klappte alles wunderbar. Wir waren sehr zufrieden

Gutes Restaurant, sehr gutes Essen, sehr ruhige und entspannte Umgebung, guter Service, Perfekt🥰👏👏🌟🌟🌟🌟🌟

Alles war wunderbar. Obwohl sehr gutes Essen und sehr schöne Umgebung. Sehr guter Service und erschwingliche Preise. Das beste Restaurant in der Gegend. Ich empfehle sehr.

In diesem Restaurant ist alles perfekt👌

Leckeres Essen, freundlicher Service und gute Preise.

War sehr schön bei euch kommen gerne Essen ist wirklich erste top Qualität

War alles soweit super als ich dort war

Man sollte sich einen Tisch reservieren. Das Essen ist sehr lecker und hat eine durchschnittliche Wartezeit. Da es in der Regel sehr voll ist/ gut besucht ist, ist es sehr laut und etwas schwierig sich zu unterhalten. Leider ist dadurch auch keine Nachfrage kurz nach dem servieren ob alles mit dem Essen okay ist. Das Personal ist sehr freundlich und versucht allen Gästen gerecht zu werden.

Hatten verschiedene leckere Essen mit unterschiedliche Vorspeisen. Wurden sehr freundlich Bedient. Jederzeit wieder.

Essen war völlig in Ordnung, der Service unter aller Sau! Die Getränke und das Essen kamen zügig, danach hat sich niemand mehr für uns interessiert. Eine mögliche zweite Getränkerunde konnte somit nicht aufgegeben werden. Nach 55 Minuten sind wir dann nach vorne zum bezahlen gegangen und wurden auch nicht freundlich verabschiedet. Wir sind früher sehr regelmäßig dort essen gegangen hatten aber vor gut 6 Jahren einen deutlichen Qualitätsverlust bemerkt. Seitdem geben wir Firenze jedes halbe Jahr eine neue Chance.... Dieses Mal war es aber der letzte Besuch!!!

Wir waren mit 10 Personen da. Absolut freundlich, Sonderwünsche wurden erfüllt ohne Kompromiss. Echt toll

Es hat alles sehr lange gedauert, Bestellung, Getränke und Essen. Wir sind leider nur bis zur Vorspeise gekommen. Dann haben wir uns entschieden zu gehen, da wir noch einen Termin hatten (nach fast 2 Stunden). Für uns bleibt es bei den einen Besuch.

Ich war das erste mal dort, meine kolleginnen waren schon mehrmals dort. Was ich durchaus verstehen kann. Griechich und Italienisch. Im ersten Moment dwnkt man das es eine wilde mischung ist aber die kartebist wirklich toll. Ich konnte mich erst gar nicht entscheiden weil alles so lecker war. Letzendlich gab es eine antipasti platte vorweg, mega gut. Ich hatte dann griechisch, calamari und Gyros,richtig gut. Meine Kolleginnen hazee einmal ein mit feta, peperoni und tomate gefülltes schweinefilet, einmal eine pizza mit spinat, und schinken, wirklicht gut belegt und die andere Kollegin hatte von der tageskarte die linguine mit Trüffel. Top! Zum Dessert hatten wir tartufo und cassata. Jeder der kandierte früchte mag sollte sich dieses cassata eis Dessert bestellen. Sehr zu empfehlen. Man sollte aber einen tisch reservieren. Das Restaurant ist sehr gut besucht. Hier ist für jeden das passende gericht verfügbar. Bei schönem wetter ist der aussenbereich fantastisch.

Ich kann hier nur das griechische Essen beurteilen, aber das ist wirklich lecker und das Preis- Leistungsverhältnis sehr gut...die Preise stimmen hier wirklich noch...zu essen bekommt man hier aber noch viel mehr als griechisch😊

Hatte ein Gyros Teller mit Pommes der sehr gut war.

Wir waren im großen Familienkreis zum Brunch. Das Essen war sehr lecker und aus hochwertigen Zutaten gemacht. Das Lokal legt in schöner Umgebung und bietet auch die Möglichkeit zum Spazieren vor oder nach dem Essen. Die Bedienung war freundlich und wir haben uns sehr wohl gefühlt und kommen bestimmt wieder.👏👏👏🥰🥰🥰🥰👍👍👍

...nett , leckeres Essen ... lustiger Abend...

sehr gutes und leckeres essen ! an dem service an sich kann man nicht meckern bis außer einem mittelalterlichen herren, der leider sehr unfreundlich war und das schöne ambiente kaputt gemacht hat. leider kannte er auch nicht seine einzigen vier nachspeisen die hier angeboten werden und reagierte sehr unfreundlich auf nachfragen.

Sehr sehr lecker Am liebsten Tortellini mit Broccoli

Interessant sind die zwei Winter Gärten. Bei den Fenstern im Wintergarten neben dem Haupthaus war der Bauschaum zu sehen, also nicht fertig verarbeitet. Der Salz/Pfeffer Streuer war klebrig, schmutzig, und das am ersten Tag nach der Urlaubs Schließung 😳. Wir haben 30 Minuten gewartet um Getränke bestellen zu können, nach weiteren 30 Minuten konnten wir Essen bestellen. Viiieel zu lange! Bei 2 von 4 Essen fehlten wesentliche Zutaten. Der „ParmaSchinken“ bestand zu 2 Drittel aus Fett. Das bezahlen dauerte wieder 40 Minuten! Wir werden definitiv NICHT wieder hier einkehren!

Interessant sind die zwei Winter Gärten. Bei den Fenstern im Wintergarten neben dem Haupthaus war der Bauschaum zu sehen, also nicht fertig verarbeitet. Der Salz/Pfeffer Streuer war klebrig, schmutzig, und das am ersten Tag nach der Urlaubs Schließung 😳. Wir haben 30 Minuten gewartet um Getränke bestellen zu können, nach weiteren 30 Minuten konnten wir Essen bestellen. Viiieel zu lange! Bei 2 von 4 Essen fehlten wesentliche Zutaten. Der „ParmaSchinken“ bestand zu 2 Drittel aus Fett. Das bezahlen dauerte wieder 40 Minuten! Wir werden definitiv NICHT wieder hier einkehren!