Pustebacke in Berlin

My jacket was burned with coal even though I was just standing there. Happens, we're all just human. But the waiters immediately said that wasn't a problem because they have insurance. I immediately showed the invoice for the jacket they wanted, but nothing was clarified - the owner would get in touch. Called three times since then, each time just: "He'll get in touch with you." And every time I was allowed to give out my contact details again. Ridiculous. And the food? My burger was burnt, tiny, expensive and took forever. My friends' food? Not better either. Conclusion: Service = 0, food = disappointing, damage control = non-existent. Never again! I just advise against it to everyone around me.

If you want to watch derby (football), then definitely not in this place. Service poor, they don't even bother to fix the problem! Had to watch the game on my phone!

Very disrespectful, super unfriendly No matter what you want to drink, never do hot chocolate, it was the worst, the drinks are expensive and believe me it's not worth it at all.

They have a rule: "For a reservation of 10 or more people, each person must spend at least €25, otherwise it makes no sense to accept a group." We wanted to reserve for 13 people and were told: "The whole group has to "Spend at least €350/€400 That makes no sense at all, I thought your place was very nice and was there several times, but such stupid statements completely change my opinion I recommend letting nice people answer the phone who are at least nice and respectful Very disappointed

Very expensive for the fact that the pipes are just OK

It's a very nice place, I think it should be discovered, the staff and the owner are very good people, the content and service are fantastic 🍀

Fast and very friendly service, very tasty food and the drinks are great

Very nice waiters, thank you again for the good service!

I was in the establishment on December 23rd, 2024 and I have to say that I was not satisfied! The ambience is probably the only nice thing in this café... The menu selection is large and varied, but we had to wait 1 hour and 35 minutes for 2 dough dishes. Another 20 minutes for the desserts. Surprisingly, the food was anything but good. It was very oversalted and didn't taste good enough, so we couldn't even finish it. When we asked after an hour where the food was, we were told they would check, but there was no further response... It's a real shame that it turned out to be such a visit. 2 stars because of the ambience!

Without or with a reservation…different rules apply!! Was there, only with a reservation, unfortunately one lady said she couldn't go, and was preferred to others without a reservation.

Shisha tastes good. The service is also good.

Shisha top, nice staff! Food tastes better than in some restaurants. Nice Price performance FAIR!

It was the first time in such a location with my adult children Nowadays, payment is only possible in cash. And if so, please point it out beforehand. The food was good.

1. The shisha was great as always, no scratching and after 2 hours it still tasted good (star dust) 2. the service was very friendly and attentive 3. The fajita was completely different than I imagined, but still okay. The meat was well seasoned and seared. The salad was fresh and crunchy, the dressing was light and summery. Unfortunately, the triplets were still quite hard and a little too short in the pan. Frying them a little longer so that they were crispier wouldn't have done any harm. The ambience on warm summer evenings is very pleasant and inviting to linger. See you next time . 😁

Best Shisha Great food Super nice staff Always happy

Nice atmosphere, great service, but unfortunately you can't pay by card. I also miss a lot of information in the menu. I had to ask what was in the cocktails and didn't want to be pushy about what was in the other cocktails.

Nice atmosphere, good shisha, large terrace to sit outside. Delicious non-alcoholic cocktails

Very modern shisha lounge with a beautiful and warm winter garden. Very nice staff. Unfortunately, the shisha prices here are also a little over the top at €15. Nevertheless, for the ambience there is a proud ⭐️⭐️⭐️⭐️ Update 2024: Unfortunately I waited too long for the order.

Service was terrible, super unfriendly, totally unmotivated and also cheeky. We'll never come back 🙏

The ice cream was delicious, but the music was too loud, you could sit for an hour if you wanted to smoke a hookah

Nice food selection and good service

Great shisha, giant screen, great service!

Great place with great coffee and great food.

Although we had reserved outside for 6 people, we were seated in the winter garden at a table for 4 people. Then he simply says the reservation name doesn't exist. Super incompetent waiters

I would love to give 0 stars, but unfortunately that's not possible. Despite a reservation, we weren't noticed at all and after waiting 15 minutes we were seated in a corner at almost 30 degrees, even though we had reserved the winter garden. As if that didn't strain my nerves enough, they left us sitting there without service. When we decided to leave... they just looked at us and didn't say anything. Thank you for making us miss the evening.

Yesterday was the first time in this establishment. We are absolutely neighbors) and I could not imagine that it is so cozy here. I rested on the terrace, watching football. I really liked the service of the waitress Helena ☀️ Therefore, I recommend this institution to everyone!

Food top. Prices top. Great location. Employees top. Wallah everything is great, just go here. 👍🏻👍🏻👍🏻

Disastrous service, employees and organization. We were a group of 7 people to celebrate my sister's birthday. First you call us and ask that you please be there on time, ideally half an hour in advance otherwise the table will be given to someone else. The order came 40 minutes later after we were seated at the table. It wasn't crowded nor were they short on waiters. When the 7 of us came, the waiters were busy chatting among themselves again instead of taking the order. But that is now normal. The waiters don't even ask the tables if anything else is needed. When the order was taken. After 10 minutes another waiter came and said his boss had told him that the table was reserved at 8:30 p.m. and we should cash in on you and clear the table. “Should I still bring the order? “ It was 8:23 p.m. so I quickly eat and get up in 7 minutes. When we asked why we hadn't said beforehand that the table was reserved, all we got was “yes, I'm sorry, but it's EM and I've just arrived, I don't know who made the reservation” Every waiter passed the blame back and forth and there was no understanding on their part and no effort to see who took the reservation. If you had known that someone else had reserved the tables from 8:30 p.m., you wouldn't have gone. My sister couldn't even cut the cake. There were more than 7 tables free instead of looking at how many tables were actually full. It's better to throw guests out. Only after one of us complained was we offered one “I can still sit for half an hour.” And the best statement from the waiter “Why didn’t you cut the cake in 2-3 hours?” Disrespectful and no idea about service! It was just humiliating. I wouldn't wish that kind of treatment on any family!

Gladly again, nice staff - shisha top, cocktails perfect!!!!

Is a chic shisha lounge. I had ice apple...look cool. Service and employees are TOP! Friendly and helpful. There is also a large outdoor area here. Ambience is very nice. Prices are completely ok in my opinion.

Great shisha bar with a large terrace and tasteful interior. Very friendly staff, fast service. The kitchen particularly stands out. Very good selection and also beautifully presented. Absolute recommendation

One of the few cafes where I feel comfortable 👌

Visually really cool. The cocktails without alcohol but really tasty with a reasonable price. The head was great too The service was really friendly and took care of us. Unfortunately I still can't give it 5 stars because the food was just terrible with a totally outrageous price. I can't recommend the cheeseburger. We will still come back, just without eating

Really chic shop and good service. Shishas are also good.

My first time at the Shisha Bar. I've been interested in Pustebacke for a while, I also found the location on the Instagram page very appealing, the drinks looked good and the food was ok too. When we arrived we discovered that there was a completely new menu. No more pizza, no nachos just a lot of manti. Very very little choice in general and what irritated me was that the cocktails only had names and not what they contained. At Solero you can probably still guess, but if it only says "Pustebacke", then you have to ask or be surprised. What also turned out afterwards was that there is no alcohol there. I thought it was good somehow. Over the course of the evening It became increasingly smoky, but for me as a non-smoker that was okay because there seemed to be a good exhaust system on site. In general, I don't think that's a good thing if you smoke while eating and not just shisha. But well, you probably know that , if you go to a place like that, I wouldn't go there again.

Criticism: - Cocktails are indicated as 750 ml; But “exotic and wild” is much less. Estimated 400 ml. - Menu not provided online; You can only reach it if you are already there.

A very nice café, very comfortable and really nicely decorated! The whistles are very good, the food is very tasty and the staff is great!!! I'd love to visit you again

The phone doesn't work, I looked for a parking space for half an hour and then no table. Top!

You feel unwanted and service is a bit poor

I went to Pustebacke with three friends to eat and spend a relaxing evening. But the food was really outrageous. I've never eaten such a bad burger. It was really a joke. Fries tasted old. The “burger” consisted of these pre-packaged burger buns from Aldi with a teaspoon of sauce and two pickles. The “patty” was a store-bought schnitzel 3x the size of the burger bun from Aldi and was thin and really at the bottom in terms of taste. I don't want to talk badly about food, but that was really a bottom drawer. I wanted to complain to the waitress but the poor thing can't help it if you cut corners with the cook. My friends had noodles that were comparatively the same quality as my chicken burger menu. Finally, I have a Redbull can. Luckily you can't go wrong

Great shop, I love going there. Whistle is great and the service is also super fast and friendly. You feel really comfortable there and the atmosphere is great too 👍

The atmosphere is really nice. BUT the food doesn't taste good at all. The noodles arrived like soup. There are no charging boxes or even just charging cables. You can only pay in cash. So it's only good for smoking and drinking iced tea. Unfortunately, not everything else.

After its renovation and reopening, the Pustebacke is a real highlight in the shisha scene! From the stylish furnishings to the high-quality selection of tobaccos, dishes and drinks - you just feel good here. The new ambience is relaxed and inviting, ideal for unwinding after a long day. The staff is friendly, attentive and well informed to ensure every guest has an unforgettable experience. The renovation has given the Pustebacke a modern touch that makes the overall experience even more enjoyable. Whether you come alone, with friends or for special occasions, this shisha bar is definitely worth more than just a visit!

We had a reservation, they forgot to enter it. It's actually not that bad, it can happen, but if the waiter is unsympathetic and, above all, extremely unprofessional, I get angry, you're welcome to respond to us in a positive way then we can agree on something, but to say you don't have a reservation and then Acting as if it was our fault isn't that great 😃you forgot to enter not us😉 thanks to the supper waiter we definitely won't be coming back.

Pfeife in Ordnung, aber stolzer Preis

Location is very nice and the service was great. Shisha and food came very quickly! Whistle was good and so was the food. However, payment was only possible in cash, which was not mentioned before and was not mentioned anywhere. Only when we wanted to pay did one of us have to stay in the restaurant and the other had to go and get money. This was super annoying since our table was limited to 8-10 p.m. I left at 9:40 p.m. That means I haven't had anything from our table or the pipe for the last twenty minutes.

It was very tasty and free to eat

Very nice staff, Everything great

The prices are higher than other cafes, and their service is also poor and slow

Leider die Kellner sind unfreundlich und ich habe ein Tisch reserviert und Sie haben selbst die Reservierung abgesagt , da ich 15 Minuten verspätet habe . Ich habe wirklich schlechte Erfahrung.

It is the best hookah bar, best quality, variety of soft drinks and cocktails. Very friendly staff. I can’t think of other places other than Pustebacke Cafe Bar Restaurant

Schöne Location. Gute Shisha. Nettes Personal. Außenbereich 1A. Ich gehe mittlerweile in das Café/Restaurant sehr gerne hin :-)

The Place2be! Mega coole Location und sehr leckeres Essen! Wir hatten mehrere Classics und Manti von 85 Grad und sind begeistert! Bei der großen Auswahl müssen wir wohl wiederkommen 😁

Gute und hochwertige Pfeifen. Das Essen ist auch sehr gut!

Das Essen war gut, shisha war perfekt und die Jungs waren super freundlich. Im großen und ganzen alles super

A nice place 2 be. Die Sommer Terrasse ist sehr groß. Sehr viel Platz für alle, die an warmen Tagen draußen sitzen möchten.

Essen ist super (etwas teuer), Getränke sind super, Shisha Top! Personal ist mega freundlich und bei der großen Terrasse sehr aufmerksam!

Liebe es, nur die neuen Preise sind in 100 Jahren nicht gerechtfertigt.

Kann ich nur weiterempfehlen ! Pfeife schmeckt sehr gut, Essen ist sehr lecker und Personal super aufmerksam und freundlich vor allem caté ! Location inklusive Terrasse auch top. Weiter so ! :)

Die Ambiente ist einladend, gemütlich und sieht wirklich schön aus. Die Terrasse ist riesig ! Perfekt für den Sommer aber leider hat das Essen nicht geschmeckt und die shisha auch nicht. Der Caeser Salat fiel leider sehr mager aus und hat auch nicht danach schmeckt. Service waren freundlich und sind immer da, wenn irgendwas fehlt.

Shisha schmeckt zwar wie n Klostein , dafür waren die Cocktails sehr genießbar

Top Ambiente. Gute pfeifen und gutes Essen.

Sehr entspannte Atmosphäre und nettes Personal.

Sehr leckere Pistazienpfeife und sehr coole Sachen, welche auf der Karte angeboten werden. Der Wintergarten mit dem Feuer, sorgt für ein sehr schönes Ambiente. Die Preise empfinde ich leicht teuer.

einzige Cafe, wo ich hingehe. Die Kellner sind so nett, dass sie mir jedes mal ein Platz warm halten, mir mein Getränk eingießen, meine Jacke für mich ausziehen und anhängen und sogar meine Pfeife rauchen, während ich das leckere Essen hier genieße, damit meine Pfeife nicht stirbt.

Für diese Unfreundlichkeit zu teuer. Wären sie freundlicher wäre ich auch bereit öfter zu kommen. Kurz und knapp gesagt „einfach Mau“

Мне было мало пространства,слишком тесно.Столы впритык,рядом курят и галдят.Но в целом неплохо,персонал отличный,туалет чистый,меню неплохое (дороговато правда)

Zum ersten Mal da gewesen echt empfehlenswert sehr nette Bedienung und hammer Shisha top

Schön eingerichtete und gemütliche Shisha-Bar. Shisha schmeckt gut. Essen schmeckt auch. Preise sind durchschnittlich. Kann ich weiterempfehlen.

Sehr schönes Café, top Service, top shishamänner, top essen !!!!! Empfehlenswert.

Tolle Ambiente, Essen und Pfeife super.

Haben uns spontan für diese Location enschieden.Waren angenehm überrascht,weil der Service aufmerksam war.Also von Getränke bis Pfeiffe super.Weiter so

Sehr schön und mit viel Liebe zum Detail eingerichteter Laden. Als Kunde fühlt man sich hier sehr wohl und gut aufgehoben. Die Service-Mitarbeiterinnen sind sehr zuvorkommend und man wird rundum versorgt, ohne aufdringlich zu sein. Die Preise sind fair und die Shisha schmeckt überragend (Lemon Chill geraucht). Der Kaffee war auch super (Americano). Nur die Stühle im „Wintergartenbereich“ sind für einen längeren Aufenthalt ungeeignet. Man kann den Laden aber bedenkenlos weiterempfehlen. Top 👍🏻

Eins der beste Adresse in Berlin wenn du in Berlin bist muss du unbedingt hingehen, nette Mitarbeiter freundliche Ambiente, sehr nette Atmosphäre, einfach spitze, toll hat mir sehr gut gefallen 👍👍👍

Draußen richtig schön im Sommer, drin ist der Rauch manchmal hoch

Hammer Ambiente und fantastische Atmosphäre. Eine super Bedienung. Professionelles Team die nicht einen warten lassen. Fühl mich wie zu Hause.

Sternstaub shisha ist wirklich gut, Service ist etwas langsam von daher 1 Stern Abzug

Ambiente sehr angenehm schönes Café wo nicht nur Männer Gruppen Shisha rauchen sehr abwechslungsreich gerne weiter zu empfehlen für Pärchen Shisha sehr lecker preislich normal

Ein fantastischer Ort für jeden, der gutes Essen liebt.