Pommes Freunde in München

Ordered takeout, then noticed there were no sauces or cutlery. Currywurst is difficult to eat by hand, and now it's getting cold. Ordered apple spritzer (it's more expensive), but it wasn't available. Service was unhelpful.

The employee was completely unmotivated, mumbled, and spoke poor German. The fries were old and undercooked.

The food is good. But it's just not nice to see the employees biting their nails and then preparing my food. Even if they wear gloves afterward, it's not a pretty sight. In general, the employees just don't seem to follow or take all hygiene regulations seriously... Unfortunately, the employees are also consistently unfriendly. So I simply prefer to pre-order online to minimize interaction with the colleagues there.

Very tasty food and nice staff!

The burger was prepared super quickly. It took less than five minutes. And the burger was absolutely delicious!

Very, very good burgers, fries... Service is good but leaves something to be desired! The atmosphere is very nice and gives me good vibes.

dirty, stuffy, the seller is rude.(((((((((((((((((((((((((((((((((((((((((((((((

Very rude worker locked customers out during open hours. Edit: now they are also filing defamation claims against recent negative reviews.

Unfortunately, I don't like the fries. The burger was simply bland for my taste and not very good value for money. I would personally avoid it in the future. P.S. The shop apparently doesn't like constructive criticism and uses lawyers to remove objective reviews. This behavior is deeply disturbing and has no place in a democracy with free speech.

Since my last critical review by Pommes Freund was deleted (?!), here's a simple, neutral review: One star in the ambiance, one star in the service, one star in the food. If I could, I'd give it zero stars. Will Pommes Freunde have this review deleted as well? I'm curious.

Negligent treatment of customers and orders. Fatty and very oily food. Ordered sweet potato fries with the burger to find out that sweet potato ran out. The solution was to replace it with regular fries without taking into account the additional cost incurred for ordering sweet potato fries. Orders are prepared in random sequence, not necessarily first-come first-serve.

There are two terminals available for ordering. No sooner said than done. After paying for my order (two burger meals with thick fries and Coke Zero), I was immediately told: no thick fries, only thin ones. Okay, then thin fries if you have to. My order was handed to me with the words: "Take drinks from the fridge." After looking in the fridge, I couldn't see any Coke Zero. So I asked if there were any left and was told again that there weren't any left, since it was Sunday after all. What kind of statement is that? Then you have to calculate better. I was then cheekily told to get water if we didn't want to drink sugar. Mind you, I paid €5 for the drinks and a total of just under €40. When I wanted my money back, I was told it wasn't possible, otherwise they would make a loss. Not only humanly but also taste-wise, it was rubbish: fries without salt, chicken undercooked, burger boring. I can 100% agree with the bad reviews and will advise everyone to stay away from this crappy shop.

The clerk was rude. He didn't want to accept cash. And when he did do the math, he gave the wrong change and claimed everything was correct. Then he admitted his mistake and apologized. The resulting order didn't match what was ordered, and the portions were intentionally small. And all of this would have been understandable if only one thing had happened. And a number of these negative factors led me to this review.

Pommes Freunde in Pasing – the name says it all! The classic currywurst with fries is always a hit here. What's particularly cool is that you can choose between red and white currywurst – a small detail that adds to the fun. In addition to sausages, there's also a good selection of burgers, some with sweet potato toppings, which is definitely something different. The fries come in thick and thin – depending on your mood. The highlight: the self-serve sauce station. Here, you can indulge a little more than elsewhere, without getting any strange looks. My only wish: a few more sauce options would round things out. The takeaway portions seem larger than the ones you get in-store, which is fair – especially if you're not exactly hungry. However, it's important to note that there are no customer restrooms, which can sometimes be inconvenient. The bottom line: If you love currywurst and fries, you're in good hands here.

It was great, I even got curry sauce for free ☺️☺️☺️

I can only say one thing: dirty and unfriendly.

Not what it used to be, price performance has decreased significantly

The staff were really relaxed, you felt really comfortable, and the food was delicious. Treat yourselves, everyone, hurry up!!!🤌🏼😍

I love having my snack here. Delicious food, excellent service, and a welcoming atmosphere. The staff is wonderful.

Nice place Cozy atmosphere, fast and efficient service, very tasty food, a wide variety of burgers. Simply wonderful, I highly recommend it.

The food is very tasty and the service is also excellent, nice boss and staff

Doesn't deserve a star! The employees have no sense of customer service. Opening hours aren't adhered to; even 20 minutes before closing time, you can't even get a drink to go. A rip-off shop!

Nice staff all respectful and super tasty fries

Great service and very nice and very friendly and very tasty again and again 🥰

everyone is nice and the food tastes great

The order was prepared completely wrong. There was no vegetable patty, just meat, and none of the extra ingredients were on it. Unfortunately, it went straight into the trash.

I found the staff to be very, very, very unfriendly, and the fries were very cold and old. I will never come here again. I really couldn't recommend it to anyone.

I was just here... The staff were so unfriendly and hectic (not particularly busy, etc.). The tone of the employees is like you're dirt and not a customer (arrogant). The fries are tasteless, soft and without salt. Never, ever, here!

What can you say... I got the vegan chicken burger with lots of fries and it was just a treat 🫶🙏😩

All in all, an imposition. The shop, the food, the hygiene etc… Fries friends, goodbye

Well, I used to come here often because I think burgers and fries are quite good. After you switched to "Smashed Cheeseburger" it's all really nothing anymore. Surely you can slap some lettuce and a tomato on your burger? Maybe a few onions or at least a pickle? There's nothing smashed about it at all, in the end it's the same burger for the same price but only consists of meat and cheese. Once again a shop in Pasing that has become so shitty that you can't go there anymore...

Dishes marked as clearly gluten-free are definitely not processed properly in a separate deep fryer. I reacted immediately after eating and started feeling pain. Not recommended for celiacs or allergy sufferers.

So I have seen so many negative reviews here. That's why I wasn't sure if it was tasty. But I was completely surprised it was very fresh and juicy and also halal! The employee was also very nice and helpful. I was absolutely thrilled! 5/5

I ordered food from here twice and twice they forgot half my order.

Food was great, but it's a shame that the employees treated the customer like a nuisance

Disgusting experience after seeing how the worker was touching food without gloves at all and at the same time touching his mouth and cash! I was shocked…

I've rarely experienced such an unfriendly experience. A 5-euro voucher was rejected because you can only order at the vending machine and only pay by card there. They'd rather send the customers away in a huff. Unbelievable, never experienced that before.

The employee is an absolute disgrace. I was looked at aggressively. He said something that I didn't understand. When I said “excuse me,” he literally scolded me back. As if I could do something about his lack of German. He had a greasy glove on. He accepted the bill with the glove. He also gave me the feedback with the greasy glove. The coins were so greasy that I had to clean them off with a napkin. And the best. Using the same glove he used to give and spend the money, he then reached into the fries and put them in the bowl with his hand. Again! Hygiene is probably unknown there.

Waited 15 minutes for someone to come and serve me. Totally overpriced

Fries were old and disgusting!!unclean, zero service!!never again!!!

I've never eaten anything so disgusting in my life, raw and tasteless 🙈 In the end, over 5 euros ended up in the trash. Never again.......disgusting.

Had a currywurst for six euros. It only had disgusting dried onions on it and some curry sauce. The bread was a thin flatbread that was burnt. Very expensive and disgusting.

The fries were fried way too short. They had no color at all, were still half raw and very greasy. I've rarely eaten such bad fries. Unfortunately, the quality is no longer as good as it used to be.

Doesn't fit at all with prices not being expensive and quality being the lowest 👎🏻👎🏻

I’ve bought from here multiple times but this time the worker was extremely rude, i insisted i didn’t have a card but they rudely told me to go to the machine. 3 people after me also bought their food and left, i wasted 20 minutes standing. He finally asked me for my order, i said it, he ignored me and went on working for 5 minutes again. I had to say excuse me 3 times until he answered annoyedly saying ‘just give me a minute just give me a minute’, he finally turned, i repeated, specifically saying no beef, but he added beef, i pointed it out and he said that i should have told him at the counter (which i did, twice). He tossed it aside and went on ranting, he packed another with barely any cheese sauce threw 4 small pieces of jalapeno in and closed the box, not even closing the paper bag and tossing jt on the counter like i am some beggar. I would give negative rating if possible. Never going back. Shame on that employee.

The food tastes good here. Good for a lunch break. However, the employees are not customer-oriented. Don't answer simple questions, just nod, prepare burgers and play on your cell phone... that's not possible! The employees here don’t know the words like “Hello,” “Thank you,” “Here you go,” “Thank you for being here.” A man comes in and waits until the employee interviews are finished. Man is hardly noticed. Orders are taken “in between”.… bad!!!

Disaster... only 1 employee more than 6 customers who have to stand there and wait a long time for their food. Money is not refunded and the employee is extra slow and unfriendly.

So if you're hungry, eat anything but fries, the fries are from the freezer (possibly from Lidl or Aldi) for that money, you can definitely get something edible elsewhere.

This is not a burger, completely disappointed!

I visited Fries Freund today because Google said they were open until 8:30 p.m. However, when I arrived at 7:50pm I was informed that they are already closed. This was very disappointing and inconvenient. Please update opening hours on Google to help customers plan better.

The offer is not so good that you can do without being friendly towards the customer. If I wanted to order food at the counter, I was told “I should do it on the electronic board”. Occurred on December 27th, 24 evening. Then not, French fries friends.

Fries were tasty and a good portion. Unfortunately, the currywurst was a bit small for the price. Additionally, it wasn't cut well, so some pieces stuck together, which made it difficult to eat. There was enough sauce and you could get dips for free.

Burger tastes like cheese foot, can't recommend the burgers

As a foodie, I rarely write reviews on Google, but I just can’t keep quiet this time. I felt both angry and humiliated 😭 This is now the second time I’ve ordered here, and once again, they completely messed it up. The first time, I paid nearly 20€ for a double currywurst and extra chili cheese fries. And what did I get? Just a normal currywurst (which costs less!) with a tiny bit of chili cheese on top. And where were my extra fries? Hello? But I let it go, thinking it was just a size issue 🙃 But today? I ordered TWO loaded currywursts, and this time I checked carefully before I left (lesson learned!). When I opened the boxes (because one felt way too light) and sure enough… it was just loaded fries (which I DID NOT ORDER). So, I went back and asked for the order I actually paid for. They gave me one sausage, BUT instead of apologizing, the staff laughed and started talking in their language, like they were mocking me. Why? Just because I don’t speak German? Is this appropriate, or am I overreacting? 😌 But here’s the real kicker. When I got home, I had a bad feeling about that other box, and guess what? It was also just LOADED FRIES, NOT loaded currywurst 😭😭😭. So basically I PAID for 2 LOADED CURRY WURST BUT WHAT I GOT? 2 LOADED FRIES. I almost cried from frustration, especially since it was made by the SAME person who got my last order wrong!! 😭😭 And I wasn’t the only ONE—another customer even came back because his order was wrong, too. Oh, and get this: other customers got a RECEIPT for their order, but NOT me. Was this on purpose? Hoping I wouldn’t double-check my order? GOSH thus would be illegal😭 Long story short, what frustrated me the most was that two people were working, yet they somehow got ALMOST EVERY order wrong and acted completely unprofessionally. I used to like Pommes Freunde, but this experience was just AWFUL. All I wanted was my correct order, but instead of a simple “sorry,” I got laughed at. Unbelievable 👏🏻 @Owner, please take a close look at your staff and invest in employee training. I’m literally begging you.

Very good smash burger, can definitely keep up with FIVE Guys 👌🏼

Went to the PF at Pasinger Bahnhofsplatz for the first time today. You could order via the terminal or from the employees. Food was prepared quickly. Had a hot dog, currywurst & fries “big friends”. We then feasted on the S-Bahn. Really delicious fast food. The fries were so hot that you had to be careful not to burn your food hole. No, but honestly we were thrilled and will get something there again. Oh and don't forget the friendly staff. You were allowed to take your own ketchup and mayo. But since I'm sitting in a wheelchair, it was filled for me and put in the bag. This is how customer service works

Delicious sausage...crunchy on the outside, juicy on the inside

Waited forever, finally got a burger but it was cold, then a burger without salad, until finally, without apology, the correct order came warm but unfortunately with greasy fries.

Worst food quality ever. I ordered sweet potatoes and grilled chicken sandwich, the potatoes were extremely oily that you feel eating oil in your mouth! I ordered an extra patty for the sandwich, which was super undercooked that you can’t even bite it. Not worth a penny I’d say!

Poor service. Its written 100%halal but you have to mention and precise that you want halal food. If you not mention the guy is over counter behave like a nonsense , disrespectful and aggressive towards ladies for no reason . We visited from France 🇫🇷 had bad experience with this guy in restaurant. Food was also bad full of salt . Not recommended 👎 minus 5 stars

Everything was delicious, very friendly!!

I can really advise anyone not to ever eat there! I ordered my food at the terminal, fries with currywurst and paid for them with a card. Luckily, I didn't throw away the receipt straight away. Because the gentleman who prepared the food didn't want to hand me my food, even though I had paid and after waiting in the restaurant, I didn't get anything. The gentleman didn't want to give me my food despite the receipt and took the receipt countless times to look at it and it definitely said approved. He constantly wanted me to show my online banking…. After a long discussion about why I didn't get my food even though I had already paid, it was finally handed to me in a rude manner. Content was just as disrespectful as the whole situation. Never again!

According to the opening times, it should be open until 10 p.m., but I found the doors closed at 8:30 p.m. The lights were on and there were still customers inside who had just placed their orders and were now receiving their food. There was no notice or notice as to why it was closed earlier. If you close earlier, please change the opening hours accordingly! Very disappointing and unprofessional.

Only positive impressions, I always eat my cheeseburger here 🍟 Very tasty burger! And I will always come back when I'm nearby.

BE CAREFUL ITS NOT HALAL,they make you fool,the man was very rude ,he was literally fighting for no reason,very bad experience….no recommendations

The fries are always crispy and delicious. I absolutely can't complain about that. I work nearby and come here every now and then when I feel like eating something unhealthy during my break. But the employees are such a thing... mostly really unfriendly and extremely listless. I come from a service background myself and I understand when you're having a bad day, but anyone who makes such a face and speaks in such a tone, no matter what customer and no matter what time period, simply has absolutely no interest in what they're doing. That's ok, but I have to say that it makes me avoid the store now. I don't have to be put in a bad mood by the employees every time. It's a pity.

Price-performance is not right. Burger ok, fries too. But just ok. For just under 16.00 for a menu I expect more. I can go straight to a big burger chain.

Unfortunately no toilet and too much sauce on the burger. At least you were allowed to wash your hands at the kitchen sink (which is, however, rather questionable in terms of hygiene). The fries didn't really taste good either.

Wanted to order first instead of reviewing… good sign. When I was there (the first time) even normal pommesfritz :) were sufficient without anything, by that I just mean the feeling of hunger. The fries were “seto grande” because there is just an endless amount of sauce with 8-10 different types. it was really creamy!

5/5 stars - for one of the best fries I've ever been to. The ambience was nice and the store was still very quiet, and the staff was friendly

The food is OK, nothing special. Relative expensive. Service is unfriendly, which is nothing new these days.

Unfortunately, despite the generally very good fries, I can only give this one star. My girlfriend and I each had a portion of veg via Lieferando. Ordered currywurst. In both portions there were a few pieces of sausage, which tasted different, looked different and had a different consistency than the rest. So there was obviously animal meat in both portions. That is not how it works! Unfortunately I couldn't be reached by phone either.

They sell beer but it's not allowed to drink it inside! Unbelievable!

It's a terrible place with terrible service. We bought two burgers and a bottle of beer, then I opened it and after it they told me that I can't drink beer inside. Why they didn't tell me before?

Ambience is OK for me. Just a snack. Food and service (sometimes gutter slang) has deteriorated considerably. At least you have a free choice of sauces (they taste good, hence 3 stars). The guys behind the counter certainly try hard, but it's often not enough. I remembered it differently. There are better "food places" in the arcades, but unfortunately they have also declined. Corona sends greetings.

Cool staff and in between simply delicious, great burgers

For being in the station area it's also a nice place but I don't understand why the clerks are in a hurry to serve even if the place is LITERALLY empty! Basically the cheese was still cold and not even remotely melted and the chips were just fried but not perfectly cooked! .. Not to mention the way I was looked at during the 35 seconds in which I was looking at the menu to make my choice... OH MY GOODNESS guys, what bad vibes... and what a bad existence one leads by doing so! Furthermore, I find it shameful that in 2024 there are still people (mostly young) who cannot communicate in English... especially if you operate in a tourist area like the train station.

Hello everyone, Everything was just rubbish. Very unfriendly and cold fries 🍟 The fries were like straw. 05/15/2024 It's not possible.

Unfortunately, the store is very bad, the employee is unfriendly. I had hair in my food in 2 of 3 portions of fries.... You have to pay extra for ketchup and mayo. The seller said 80 cents per cup..... the sausage was cold and the portion was So small that not even the child could get enough. There was still half the space in the box and it was empty.... I definitely won't go there again.

Very bad food!! the worst fries burnt with a lot of salt.The climate is incredibly negative!! The tables are very dirty and not even a glass to drink your drink!! Never again!!

If you love fresh fries, this is the place for you. Maybe they're a tad too salty, but they're fresh and delicious. Regarding the comments regarding friendliness, all I can say is that people are under a lot of pressure these days and "As you shout into the forest, it rings out". People behind the counter in sales also deserve respect. And not every day is the same. Therefore, it requires some self-reflection before making a statement. I received friendly service and will be back. It wasn't my first visit either.

The taste is ok but not really anything special.

Very tasty but small portion, hardly enough to fill you up. (currywurst fries) Thick fries are even more expensive than thin ones… really unnecessary! unfriendly service.

You order food. Fries for €0.00 on Uber Eats. Then just cancel after 1 hour. It's not my problem if they put it in for the wrong price. Really never order again. If you order there you have to know for yourself

Canceled toogoodtogo orders one minute (!) before pickup started - not cool

Waited 1:30 for the food, fries were already soggy and the arrival time was constantly updated as the mood took me...room for improvement

Unpleasantly bad shop... As part of the Monday offer, I ordered a cheeseburger for €6 and I added it to the menu for €10. I asked the cashier how many grams of beef are in a patty, unfortunately he didn't understand me because he didn't seem to speak much German and was the only one in the room. I then asked to order an extra patty so that the burger would have a little more content. After a laborious communication, he then added a second meat to it and invoiced it. The patties each weighed an estimated less than 80 grams. McDonald's patties are thicker, among other things. Although the store advertises premium quality, you can't even get the meat on medium heat. The fries were prepared in a tiny bowl several minutes before arrival and only amount to 25 pieces. At this size I was still hungry after spending a whopping €15.50 I think the portions are absolutely inadequate and the price is absolutely grotesque

The store was a real disappointment. Ordered a "premium" double cheeseburger for €15 which was on sale and then cost €20 on the menu. The cashier had little knowledge of German and couldn't understand my question about the weight of the meat in the patty. Still, I asked for an additional patty to be added to enhance the burger. After painfully slow communication, a second piece of meat was added and charged at a disproportionate price. The patties were estimated to weigh barely 60 grams and were as thin as paper. Despite the promise of premium quality, the meat was overcooked and tasteless. The fries came in a tiny bowl, seemed to have been ready for ages, and I only counted 20 of them. After spending €25, my stomach remained unsatisfied. The portions are ridiculously small and the value for money is simply absurd.

The staff is so unfriendly/incompetent that the remaining ratings are unfortunately irrelevant

Not bad in taste, currywurst was already small. Freshly made fries. The employee at the service was very annoyed, addressed like he was at the train station. A pity. Ambiance is OK. You can do it, but you don't have to.

Double cheeseburger was very tasty. Really recommended for the price! The fries needed a little more in the deep fryer, and a little more salt. Particularly positive: refreshing towel to clean your hands. Small shop, door is open all the time in the cold. But that's ok for a quick snack too.

Currywurst with fries is always delicious here and the service is quick and friendly. Personally, preparing a burger takes too long for me. As is the case everywhere, prices are now relatively high, even for fast food. Nevertheless, my recommendation if you would like to eat a currywurst here.

Will be put together quite quickly on site, nice guys. Take your job very seriously, have a friendly smile on your face, and make delicious food! Overall very inviting! Can only recommend👍

The hot dog and fries are very delicious

Waited 20 minutes for a portion of fries… I left without fries before I missed another train, only one person was in front of me….

Ordered something halal and got the completely wrong one

Unfortunately the fries were cold. The portion is a bit small

Super leckere Pommes. Wenn wir Lust auf Pommes haben, ist das unsere erste Adresse. Und super ehrliche Mitarbeiter... Hatte mein Handy dort vergessen und Nori hat es mir gleich zur Seite gelegt. Vielen lieben Dank!

Sehr lecker und sehr nette Leute 😊

Leider habe den Mitarbeiter nicht wirklich verstanden weil er sich weggedreht als er mit mir gesprochen hat die Menü Auswahl sollte meines Erachtens selbsterklärend sein sprich wenn man einen single Burger (ohne Menü) sollte es schon am Anschlag ersichtlich sein dass es eine Möglichkeit ist. Der Burger (Cheeseburger) allerdings war super lecker 🤤 kommt schon an MC ran Und ab der Schnelligkeit müsst ihr arbeiten wenn ihr an MC oder King ran wollt King habt ihr schon beim Burger überholt meines Erachtens