Poccino Espresso in Düsseldorf

Disgraceful place, don't go there! We had to pay €63.80 for lunch for 2 people. When I wanted to pay, the waiter indicated that the tip was not included. I wanted to make it €70 myself. Then the waiter indicated that this was not a 10% tip (10% of 63.80 is €70.20). The waiter indicated that I had to pay at least €73. When I confronted him with this, he came up with a load of bullshit and cursed us. NEVER GO THERE!!!!!

On a nice day with the family, this put a dampener on the day. The waiter at the service was not in a good mood. We went to ask for a knife and got a little scolding. The man was not very friendly when paying.

Disastrous service, unfriendly to no end. After we asked if we could get a table inside and would like to change tables, our order was simply canceled with the words. If you don't want to sit there, there's nothing :-) Craziness. Afterwards we were insulted and no longer served.

The quality is okay, the service came across as extremely lackluster and unsympathetic, so you didn't really feel welcome. We won't be coming back.

Great coffee including cake. Very nice staff. Unfortunately too small and therefore often crowded and narrow. Nice terrace in summer.

We recently went to Puccino in Düsseldorf and had an absolutely miserable experience. The employees were extremely unfriendly and stressed, even though the restaurant was not full. Instead of being given one of the many free seats inside, we were simply seated outside in sub-zero temperatures! When we asked whether we could at least turn on the heaters, we were told coldly and rudely that they would be turned off for cost reasons. So much for hospitality! It seems as if they have no interest in satisfied guests here. We definitely won't be coming back and can only advise against it! I can't say anything about the food because I can't eat anything when it's so cold.

The food and service were great. Price/performance is right

Puccino food is great!! Just like at home in Italy ❤️ Leon is a highly professional waiter with lots of charm. Very professional

Even though we were welcomed by a friendly lady, it immediately became clear to us that it was not desirable to just have a coffee. The friendly welcome was immediately canceled out by an incredibly grumpy waiter/owner (no idea). Coffee was okay, nothing special. You can only pay by card from 10 euros!! With some bullshit story about the settings of the PIN machine and that it was ridiculous to pay by card. We'll decide for ourselves; what a jerk. Too bad about the nice lady who also worked there. So don't go there.

Bad experience!! It's a scam, beware of the waiter!

What an unsympathetic thing this is!!! Don't go here!

Unsympathetic waiter serving tasteless food!!! Also eating a fly in me!!! Just walk further for another restaurant!

We spontaneously went there for dinner on New Year's Eve. There was a kind of flyer (simple folded A4 sheet) with food for New Year's Eve. Unfortunately only a vegetarian dish. We then decided on veal chops breaded with potato chips and a fish dish. Given the prices, we had high expectations for the food. Unfortunately it was carelessly prepared, not even a lettuce leaf. Tasted OK, but for €35.90 you definitely expect more!! Potato chips were lukewarm, too dry on top and too oily at the bottom of the bowl. The fish dish for €33.90 was also edible, but nothing special at all. Too bad! We had hoped for more on New Year's Eve and were rather disappointed due to the high prices in a cheap-looking atmosphere. The first waiter seemed annoyed and arrogant, the gentleman who served us afterwards at least saved the service with his friendly manner. If you really want to have a nice meal, you should choose another restaurant.

One of the best places for specialty coffee and very special cake and they also have fresh squeezed orange juice

The worst pasta I've ever eaten. Very bland and not quite done. No proper ventilation, all the clothes and hair smell like food. It's a shame that such poor quality is provided in such a situation. Apparently they only make a living from tourists who, like us, go there without reading the reviews and don't come back anyway.

Very friendly staff. Delicious.

Today was the first time I went to Puccino with my wife, but it definitely won't be the last time. The food was just in a completely different league and simply blew my socks off. The service was 1a, exactly how you would imagine a good Italian restaurant to be recommended. Merry Christmas to the whole Poccino team and again big praise to the chef for the fantastic spaghetti.

Was there on a Friday evening. We were seated in advance at a table of four with 2 strangers because the other tables were supposedly occupied. (But then we were free for 2 hours) So we sat at a table with strangers for 2 hours. The icing on the cake, however, was that while we were eating the waitress asked if she could bring us the bill because she wanted to get off work. Such a cheeky thing!! The bill came to €71.30 for a cold dinner and very poor service. We left €80 on the table. Change? No, there wasn't. The waitress left our table without saying anything. No thanks, no good evening. We avoid this restaurant!

Great service!!! Happy, nice. Mr. Andrea, super friendly, would love to visit this coffee shop again.

Coffee and espresso were very tasty, and nice service 👍🏻

Bad food, I had spaghetti with scampi, little taste and served cold, which was the worst restaurant ever eaten in Düsseldorf for an Italian, not recommended until now.

Just ask for a tip And ungrateful with his tip!!!

Poor service covered up with jokes that aren't funny! We waited 20 minutes to take our order. After another 20 minutes our lukewarm drinks were brought. We then had to wait another 20 minutes for the bill, which was then thrown at us by the waitress. The drinks could certainly have been a lunch with a bottle of wine, but not with the service. You should massively rethink your corporate philosophy here. Overall, a location that I would not recommend. I'm used to better service in Munich. Absolutely unacceptable!

Very tasty coffee/cappuccino! The food is good, but nothing special. The ambience is simple, and in the summer it's great to sit outside. The many beggars, some of whom come to the table every 5 minutes and ask for change, are a bit annoying.

To be honest, we had higher expectations for the restaurant. The service was friendly, but unfortunately the food didn't really impress us. Somehow that certain something was missing that would have made the visit a special experience. The ambience was a bit plain and unspectacular, but the beautiful view definitely enhanced the whole thing and created a pleasant atmosphere.

Always nice and good. Delicious dolci

Very bad service. Drinks spilled when served and not refilled, wrong food brought, food bad too. When we asked if everything was good, we answered honestly. The waiter then became cheeky.

Unfortunately my visit was a huge disappointment. I actually saw a rat in the restaurant – unbelievable! The staff was extremely unfriendly and didn't respond to complaints at all. At first we were allowed to bring a birthday cake, but afterwards we were suddenly told that this was not allowed. The food was mediocre at best, definitely not worth the money. Never again!!!

As a restaurateur for 40 years, I am not from Düsseldorf. Food is great, thank you very much for the delicious food.

Went there for a cocktail. Unfortunately it wasn't quite as successful as expected. Service wasn't very friendly nor attentive

Very good coffee and delicious Italian pastries. Friendly staff

Very tasty, great selection, gladly again!

Unfortunately, one star is already too many. An extremely unfriendly service! In 30 degree weather we waited 20 minutes before we could place the drink order after the first order apparently wasn't successful. After another 10 minutes they were there. Impossible. Our little Pomeranian, who sat down next to the table, was apparently also unwanted and was annoyed and pushed under the table. Unfortunately, despite the beautiful location at Kö-Bogen, absolutely not recommended.

I ordered the Chittara. According to the menu, spaghetti with shrimps and zucchini. The dish was so spicy that I couldn't eat it and swapped meals with my husband. There was clearly no indication of the spiciness of the food here. I don't expect spaghetti with shrimp to be a spicy dish. My husband liked them. The pasta with mushrooms and meat ragout tasted good. However, the meat tasted like simple minced meat. The waiter didn't tell us about the daily specials. His colleague at the next table did a much better job.

Food was great, as was the espresso. Service was very nice 👍

The location is nice. Coffee and cakes and delicious. Food is average and overpriced.

Nice café in a top location in Düsseldorf

Everything I am coming to Düsseldorf this restaurant with typical and excellent Italian Food is a must. Close to the Hofgarten parc in the center, it has fresh Italian Homepage Food and a very nice Italian service team. Best Italian wines are available and don‘t forget to taste from the selection of desserts!

After few visit to Poccini, it will be my last time visiting this place. Food are okay nothing special, but the Manager of this restaurant should be changed for sure. Last weekend we have ordered an aperol which was tasting nothing but water with mint. Never had such a bad aperol. We asked to change it into wine but manager said that he cannot change it and it will be charged. No apologies, no explanation, no personal contact. He couldnt even come to our table and passed the message through our waitress. We’d have never expected such a bad attitude from the manager at the place like Poccini.

Very nice restaurant! Delicious pasta, delicious wine and great service! I'll be back soon! Thank you!

Unfortunately only a very mediocre cappuccino (for 4€), the pasticceria is still good (marzipan pastries).

Unfortunately, this is also a place with would-be professional service and high prices. Guests who supposedly look like money are given unabashed preferential treatment. We wanted to end the lovely evening with a drink in a nice environment. The waitress came to the table countless times in about an hour, interrupted our conversation with silly little things and ultimately drove us away because he wanted to close. I completely understand that at some point it will be the end of the day, but that we had to "exhaust" our drinks and then turn around and see various people sitting there quietly, with half-full glasses and undisturbed, deep in conversation - that's how you get along fooled before! The Hugo was at least good in size, the other cocktail was a joke for the price. More for people like the girls next to us, with poorly made fake Gucci bags and COS bags, who took selfies "on the Kö" than for local residents.

A very unfriendly staff. We had problems with a cake where there were silverfish in the cake and it was neither replaced nor apologized for. Is normal? The public order office should certainly carry out a health check there. We are very disappointed.

Far too expensive what you get for cold noodles that were hard and you are served things that you didn't order, which is utter impudence

The staff outside is very lazy and unprofessional, walking past you without being embarrassed.

Very nice outdoor area. Delicious coffee - but: We had breakfast there for the first time today. Rarely have we had such a carelessly slapped together cheese and ham toast and such a dry, tasteless crostini with mozzarella and ham. The side salad advertised was probably pre-cut lettuce from the bag. The price is outrageously high! So we'll be back for a coffee in the outdoor area at any time. We'll have breakfast somewhere else.

I didn't eat there.. But I thought it was super sweet from the waitress who looked after me earlier (07/23/24 around 11:16 a.m.) when I wanted to open my beetroot juice in front of the promenade, and ground up These "new" hanging lids (idea) got me dirty. I just wanted a (cloth) napkin, and it also comes with a hand disinfectant gel. And he pointed out to me in a cute way that I still had beetroot on the corner of my mouth: "That's not blood?" For such helpfulness, this store deserves a good rating! The employees promote the store, not the boss or owner!

The one and only cake that takes you to another level every time you take a bite of it 🥰

Unfriendly and not fresh food. Little love.

I'm very sorry, but the service was terrible. The food is terrible. Only the bread and oil were good.

We went here for lunch at lunchtime. The service was very nice and recommended good dishes from the daily menu. Very cozy, very tasty and absolutely recommended.

We sat in the café yesterday and not in the restaurant Small, cute, friendly Any time

I had the “joy” of visiting this restaurant and trying the breaded veal cutlet. As expected, the experience was unforgettable - but not for good reasons. The chop looked good, smelled okay at first and even tasted passable. Unfortunately, my culinary adventure quickly turned into a health nightmare. A few hours after enjoying this culinary “masterpiece,” I spent the night getting to know my toilet better than I ever wanted to. Yes, food poisoning is really the kind of memory I want from a restaurant visit. If someone is planning to put their immune system to the test or maybe just wants to lose a few pounds, this restaurant could be just the thing. For everyone else who wants to live a normal, healthy life, my advice is to find another place for your dinner. A big compliment to the kitchen - for showing me how much I value my own bed and healthy meals. An experience I will certainly never forget (no matter how hard I try).

1 star is too much. The waiter was very rude. I ordered a piece of ready-made cake at the counter & was supposed to show the waiter the note. After 20 minutes and three attempts to get the waiter's attention, I went in and asked for one finished piece of cake. The young cheeky waiter: I don't understand why you're stressing/dramatizing over a piece of cake. Sorrd very rude & cheeky.

Extremely rude waitress who spoke badly to clients and even to her colleagues.

The food was prepared carelessly: salad from the bag wasn't entirely fresh, thyme wasn't picked, dressing wasn't tasty.

Every morning you are in a good mood

A very rude waitress who is condescending to her non-german colleague and as well to the guests! So many options to choose from in dusseldorf so just avoid this

So I don't know how the bad reviews come about. No matter what day I come here, the waiters are always super friendly and the food is exactly as described in the menu or on the daily menu. Always delicious. top keep it up 👍🏻👍🏻👍🏻

Inedible cake. The worst cake ever eaten. Apart from the fact that I got the wrong cake (cream instead of vanilla cream), the cake was inedible. Old puff pastry, wet, possibly from too much cream. He looked like rubber. Aside from decorating it myself (lack of decoration), it was very sad that it was my birthday. All guests unhappy. Very bad for desserts. No possibility to exchange the cake. It was very bad for them too.

Very disappointing place - 1) no water for espresso dopio, 2) strange and stupid rules about where you have to sit and where not 3) this is not allowed this is not allowed this exception we can not do for you :-)

Last week I was here for coffee on the terrace. I've been here at least 10 times. Today that wasn't possible, only if you wanted to eat. At least 50% of the tables were free. Service was very unfriendly. I can only advise how customers are treated here. Real cheek!!!!!!!! Never again!

The restaurant is located in a beautiful square and promises a nice time. Unfortunately, this was not true in any respect. The service was unfriendly and the food was carelessly prepared and did not correspond at all to the tasty description in the menu.

Delicious coffee ☕️ with delicacies. Too many choices to mention. Nice terrace in the sun or shade.

even if you specify that you want zero alcohol, they bring you what they think is zero for them. pity, now I feel not good, because I have zero tolerance for alcohol and I didn't checked before.

The service was unfriendly, the salad frutti di mare was completely carelessly prepared, tasteless, extremely cold, fresh from the fridge with calemari and exactly 2 prawns thrown in for €18.

"So far, this was the worst experience we have had in a restaurant. Not only was the food served incorrectly and then taken away without comment, but the service also left a lot to be desired. Instead of addressing the problem, we were blamed We were left hungry and disappointed. Neither the blonde waitress nor the boss showed the slightest interest in our well-being. Not only was the food tasteless, but the entire visit was an absolute disappointment."

We ate pasta here on King's Day. My partner had a pasta with red sauce that was good and different. I ate a pasta Tartufo. And that was a party; awesome! The cook has apparently made every effort. He made the spaghetti perfectly, just al dente. The flavor of the perfectly smooth sauce was full of truffle and a little pecorino or parmesan cheese and even had several freshly grated pieces of truffle half a millimeter thick on top. There was an overly friendly lady with a Northern Italian appearance with glasses and a ponytail who took good care of us. I wasn't actually that hungry, but when I saw, smelled and tasted this, my day couldn't get any worse. Praise to the Tartufo chef. In my case that was certainly close to 1 Michelin star.

Not cheap but really worth the price

Sehr schlechter Service hier. Wir haben heute lange gewartet, um zu bestellen, aber kein Kellner kam zu uns. Die anderen Kunden, die nach uns kamen, wurden aber schnell nach ihrer Bestellung gefragt und bedient. Gibt es besondere Voraussetzungen, um in diesem Café zu sitzen und etwas trinken zu können?! sehr schlechter Service! nicht zu empfehlen!

Very bad service here. We waited a long time to order today but no waiter came to us. The other customers who came after us were quickly asked for their orders and served. Are there any special requirements to sit and have a drink in this cafe?! very bad service! not recommendable!

We were there today and sat for more than 20 minutes without the waiter asking about our order. In contrast, there were other customers who came after us and were served quickly. I'm wondering if there are certain requirements you have to meet to enter this store? Never again because of this behavior!

We weren't allowed to sit down because we just wanted something to drink. Only orders with food and drinks were allowed there. Other guests, who were obviously dressed expensively, ordered 2 cappuccinos shortly before us. We were then directed to another restaurant (outside only with bar stools at the table). As a pensioner, absolutely nothing to sit on.

Drinks were ok, location nice too. Service, however, is subpar. We had our glasses and cups empty for ages, no one cared, our clothes probably weren't expensive enough. Everyone was served except us. The boss replies succinctly “you can’t order from me” - fine, then don’t stand on the terrace? 😅 never experienced anything like that. Instead of a second drink, I ordered the bill according to the saying.

Pappardelle with funghi with a ready-made bucket quality sauce. Fettuccine for €27.50 is outrageous for this poor quality. The cook should be fired. Espresso Macchiato is like a broth, a laughing stock. How stupid do you think your guests are? You should be ashamed of yourself for selling such a cuisine as Italian. You represent anything but our Italian cuisine and tradition. You should be disposed of. Expensive garbage.

We wanted to have lunch at the Palio restaurant in Düsseldorf. We visit this restaurant about twice a year whenever we come shopping in Dusseldorf. My husband and I each order a typical Italian main course where standard potatoes are always offered. We ask if the potatoes can be replaced with a little pasta. After a few minutes the waiter arrives with the message that the kitchen charges a five euro supplement per dish to replace the potato with spaghetti. I was very surprised. On a dish that already costs €34, I was not prepared to pay a supplement of five euros to replace the potatoes with 80 g of cooked spaghetti. I have therefore canceled this order. In a brief discussion about this with the waiter, I mentioned that I could not give a positive review given this incident. The waiter assured me that the manager did not care at all about the opinions on the internet. I wonder which manager is neither concerned about his customers nor concerned about the reviews. It seems to me that he can now get away with that because of the location of his business. But I don't think it would be appropriate for another business to hire this manager. If he accidentally reads this review, he is welcome to formulate an answer.

The waiter was unfriendly. Great location!

Ordered drinks and food, friendly waiter, everything was okay at first, simple pasta dish for 19.50 came almost cold, friendly request for improvement (hot pasta), passive aggressive reaction from the waiter, no apology, 2nd attempt, new pasta, but cold again , then a request for cancellation, then a scandal and a very unpleasant atmosphere, no apology, but after discussion the pasta was taken off the bill, I then paid and left, the mood was in the basement, not a good shop and no recommendation!

Yesterday, Saturday April 7th, 2024, there was really a lot going on. The service staff remained calm and friendly, even if it took us more than 20 minutes to pay. The prices are steep, but the best place is outside, with a view of the countryside. The consumption... well... the sweet delicacies were very good, but the long drinks (Campari Spritz and Negroni) lacked body and expression. There was a lot of stinginess here; little Campari… but a lot of ice cream. I personally informed the employee about this fact, but since I assume that this information will never reach the bar, I am documenting it again here. PLEASE...You should prepare the drinks as the recipe calls for. Your prices are too high for what you serve. PLEASE!!!

Nice unconventionally furnished coffee shop

I cannot make any recommendations here. Furniture inside uncomfortable, nothing invites you to linger. No WiFi available - and also poor reception in the rooms. Therefore we had no chance to use our internet or cell phone. One of the other guests also constantly went outside to make a phone call because he had no reception inside. In this day and age, for some people it is essential to be available for professional reasons. Unfortunately there were no toilets either. To do this you have to go to the 2nd floor of the building opposite! A “no go”. Especially with this price-performance ratio. In addition, the staff is not really friendly and motivated. The lady at the cake counter was particularly snotty. We don't need something like that - and Düsseldorf certainly doesn't need such a negative figurehead either. We won't be coming back.

Ukrainian/Russian (hard to say) mega arrogant waiters. I just wonder why he feels the need to work 🤔 Food wasn't fresh, tasted old and warmed up and was incredibly expensive. Panakota was bitter and old and the waiter's statement was "everyone has different taste." According to Mr. Szymon, some customers seem to like old and broken dishes. strange but apparently there should be., Never again..

Beautiful location right on the Hofgarten, the view is priced into the €11 for the Aperol.

You should urgently do something about the service staff. I would prefer to give 0 stars. Waited 1 hour for my drinks. Meanwhile, the waitress was arguing with all the customers on the terrace, including me. NEVER AGAIN!

It's really well laid out, there's no gnocchi, ok, I'm also there

Food is just so so. Service is terrible!!! They are really rude and racist. We were the only table that they didn’t give us bread as we are the only Asians there. Ridiculous!!! Even doesn’t worth 1 star!!!

Cake was OK. Unfortunately there was no oat milk or other vegan milk alternatives. The service person at the counter was extremely rude. I definitely won't be coming back!

THE place to be for typical Italian food. Fast, cheap, tasty.

Café and cakes great, but the food comes from across the street and is cold.

Poccino caffeebar is my favorite coffee. I don't mean the poccino restaurant opposite. Just because of the dark-haired waitress in the caffee, she is Italian, we come by at least four times a week for a cappuccino and a cake. I don't know what the waitress's name is, but her customer friendliness is sensational , she is always quick, super friendly, never in a bad mood even when the last chair is occupied and the coffee is Italian lekker. As I said, my favorite coffee!!!

Unfortunately we can't rate how the food was because we weren't served after 25 minutes. The arrogance of the waiter was only matched by the arrogance of the owner. After we complained, he shrugged his shoulders and offered a table on the ground floor. We politely declined so as not to waste any more valuable time.

Coffee was ok. However, service was a disgrace. I was charged a large bottle of sparkling water for €7.50 because I answered yes when asked if I wanted water with my coffee!? Although there is a free glass of table water with coffee.

Vielen Dank!!! Ein super Preis-Leistungs-Verhältnis!!! Sehr lecker, frisch und gut portionier! Grazie mille🙏🏻

We have tried this place for the first time and ordered two Latte Macchiato and one Croissant au chocolate. Unfortunately the Croissant was not good at all as it was so cold, dry and didn't taste like chocolate Croissant at all. No fork and knife were served with it and the Latte Macchiato was Ok.

I just wanted a salat and a wine in a cozy place. Terrible salat, wine was ok and the waiters were rude and arrogant. Don’t have to go there really. Waste of money

Dit is de kleine zaak van de 2 je kan beter aan de overkant eten, want dit deel heeft geen wc. Dan moet je alsnog naar de overkant. De pasta was dit keer beter en ook echt lekker. Ook de bediening was aardig en vlot. Blijft een lekker plekje. Met heerlijke lekkernijen en heerlijk Italiaans eten.

Coffee was ok. Nothing too special, felt like a coffee made without love. The waitress was being a bit weird when we wanted to pay. Didn’t say anything really when we were leaving. Would not go back here.

We had a coffee here and a dessert. The quality was ok, the service was awful. Too rude and aggressive without reason, and after one hour they forced us to order more or leave. Unacceptable, don't visit!

Immer wieder ein tolles Erlebnis. Hervorragende frische Küche, natürlich italienisch mit viel Abwechslung in den Tagesgerichten. Exzellenter Service von Tiana, Marta, Domenico, Andrea und dem ganzen Team (sorry, hab die Namen gerade nicht alle parat - aber die sind ALLE richtig klasse). Tolle Weinauswahl (der Amarone ist und bleibt unser Lieblingswein) und natürlich die Wahnsinnsauswahl an Süßspeisen und Kuchen. Und wenn es mal schnell gehen muss geht auch immer eins von den superleckeren frisch gerösteten Panini. Da das hier DER Hotspot zwischen Breuninger und Apple ist mit einer tollen Aussicht auf den Park, ist es oft wirklich voll. Da hilft es als Gast nur mit Geduld und Höflichkeit auf den nächsten freien Tisch zu warten - aber das hat sich bisher bei uns i m m e r gelohnt. Und liebe Leser, denkt daran: Das Servicepersonal beseht auch nur aus Menschen, die ihren Job (in diesem Fall wirklich echt gut) machen. Falls es also mal wieder proppenvoll ist hilft nur ein wenig Geduld mitzubringen, denn hier will man schließlich genießen!

Essen zu teuer, leider konnte die Qualität für uns nicht überzeugen. Der Kellner recht launisch und später angefressen das es nicht mehr Trinkgeld gab. Nächste mal geht es woanders hin, hatten später mehr Genuss auf dem Weihnachtsmarkt.