Pizzeria Napoli in Mainz

I don't understand why the restaurant isn't often that busy. Delicious pizzas at fair prices.

+ Very friendly and attentive staff + Delicious food + Pleasant atmosphere (even on Saturday nights) + Prices are reasonable

Dear Ms. Stavridou, I am writing to you today with a complaint regarding my attempt to make a delivery from your pizzeria La Rustica. This evening, I called you around 7:15 PM to place a delivery order to 55129 Mainz-Hechtsheim (your neighboring town). My goal was to order directly from you, thereby deliberately avoiding the Lieferando platform. The reasons for this are varied – from the excessive fees you have to pay to questionable business practices by Lieferando itself, to the significantly higher prices they charge for your food. A simple example: Italian salad at Lieferando: €16.30, directly from you: €12.50 - Difference: €3.80 Four Seasons pizza at Lieferando: 33cm €19.37, directly from you: 33cm €14.90 - Difference: €4.47 I understand that you are passing on these costs, as you have to pay Lieferando. Therefore, it would be more than fair if you also allowed direct delivery orders by phone. A pizza at Lieferando costs up to €5 more than if ordered directly from your restaurant. So, I was all the more surprised when I was told on the phone that delivery was only possible via Lieferando – they couldn't accept delivery orders by phone or directly from your restaurant. To be honest, I was stunned. We have very good restaurants here in our neighborhood in Hechtsheim. I don't rely on ordering from you, but I wanted to support you. Especially in today's world, when many restaurants are fighting for their survival and regular customers play a crucial role, I find this practice more than just incomprehensible – in my opinion, it's simply customer-unfriendly. It creates the impression that the additional revenue generated through Lieferando is more important to you than the direct connection with customers. I find this business policy extremely disappointing – especially because I valued your restaurant. Unfortunately, I now feel compelled to leave a negative review to make other potential customers aware of this practice. I sincerely hope that you take this warning seriously and reconsider your delivery policy. Direct orders – whether by phone or via your own website – should also be in your best interest. Transparency, customer service, and fairness should not be sacrificed in favor of platform fees and convenience. I wish you all the best and "good business!"

The boss knows why you only give one star here. Otherwise, talk to his female employees. Even with those from the past.

I'm visiting Mainz from Cuxhaven, but I'm from Rheinhessen. This restaurant was recommended to me. This is my second time there. The food, the service, and everything else is very pleasant and I highly recommend it. I'll choose this restaurant again on my next trip home.