Pizza Tontini Augsburg in Augsburg

Warning: vegan information incorrect! We used to order from there quite often until we discovered that the items weren't vegan as advertised. After we noticed, we called them, and they admitted it (cream, non-vegan tofu, etc.), and we got our money back. I don't have any information on whether this has improved since then.

I ordered something, and the delivery note said it would arrive in 1 hour and 11 minutes. It's been 3 hours now, and the food was supposed to have just arrived, but we didn't accept it because it was cold. Then you call them, and they say they don't have time to talk. Their excuse is that they're currently serving someone, they have a customer, but I'm not a customer myself, or something like that. It's ridiculous; these employees shouldn't be working there if they can't deal with people.

I ordered a calzone, which was filled with unidentifiable ingredients, but there was plenty of it, and the dough wasn't cooked through...it was a bit disgusting. I felt really bad about paying €17.50 just for the calzone. The waitress seemed a bit grumpy and overwhelmed...maybe I should change jobs?!

I ordered online. It took a little longer than Lieferando said, but when I called, the manager was very friendly and accommodating. The food arrived piping hot and was very, very tasty. I highly recommend it (but only with patience). The wait is completely worth it for the food.

I've been waiting for two hours, they say the driver rang the bell, but no one did. The driver just "knocked." Unfortunately, you can't hear the knocking when the TV is on and the door is closed. Among other things, they say they called, but no call was received. It's a shame. This is the second time something like this has happened with this company; never again! No apology or compensation received.