Papa John's Pizza in Hamburg

First “fast food” pizza that is really tasty.

The best place! They're so accurate even if you make a mistake with your order, and the staff has always been friendly. Nothing to say about the pizza; it's always delicious. Love to Papa John's.

Juan was the best service I have ever had at pizza

Best pizza in Hamburg everyone comes here

Really great pizza A must-try Definitely recommend

I can recommend baba Pizza to everyone

I ordered a pizza for pickup at 7:15 p.m. I arrived at 7:05 p.m. The manager, I assume the store manager, greeted me with the words, "Your pizza is in the oven right now; it'll be ready in a few minutes." Everything was great so far. First of all, the boss is a very friendly and personable man, and he gets a clear 7/5 stars. However, the rest of his staff seemed, well, to be in need of improvement. After waiting 25 minutes, with people ordering after me and receiving their orders before me, I was asked what I had ordered. His employees apparently forgot to put the onions on the pizza and thought they'd just put onions through the oven and then put them on. Wild idea. The pizza was lukewarm, the boss apologized, and it was all cool. Then at home, we realized the garlic sauce we had ordered had been forgotten. And the extra chicken on my pizza had also been forgotten. Due to the long standing time, the pizza was already a bit chewy. The flavor was a bit lacking, but that could also be due to the "healthy" style of the pizza. I can't really judge it; it's a matter of taste. Overall, I can only give it 3 stars; it was just about adequate.

I had a Super Cheese Pizza and was surprised of the delicious taste Garlic Sauce was also in the box and I can only recommend it

Best pizza in Barmbek - driver always friendly - even if you pick it up yourself, open kitchen, you can watch the pizza being prepared, always clean. The people are nice and the pizzas are all delicious...thank you, keep it up...

So honestly: never again! Neither the salami pizza tasted good nor the chicken BBQ pizza. The pizza isn't even worth €10. Even Dominos is worlds better.

Extremely unfriendly driver. Delivered wrong pizza, came back later, shouted at me and became abusive. The situation could only be resolved with the threat that I would call the police.

Very tasty pizza and fast delivery 👌👌👌

I ordered a Hot American pizza. Super tasty, the dough is very fluffy and the edges are crispy. I got the pizza delivered 25 minutes after ordering. The supplier very friendly.

It's now my go-to place for pizzas! The pizzas are delicious and the chefs are fantastic 😍😋

The pizza was basically delicious, but the employees were unfriendly and the toppings and sauces were swapped for our pizzas from the standard range. Extra requests, such as changing ingredients (cheaper ones), were rejected. The omission of ingredients was completely forgotten.

Great American pizza with good dip.

I didn't even have a chance to order anything because the gentleman was sitting somewhere behind boxes and talking on the phone without hearing my repeated calls. Well. I was there for about 5 minutes and in vain

Die Pizza schmeckt hier immer gut. Bei einer online-Bestellung (telefonisch war es nicht möglich) wurde leider die falsche Pizza geliefert. Bei telefonischer Rücksprache gab es kein Entgegenkommen.

The driver didn't find us. After a phone call we got fresh pizzas. Super quick and uncomplicated solution. Pizza is also really tasty!

Unfortunately my delivery was not complete...

I ordered from Papa John’s and never received my food. After waiting over an hour for my delivery, I contacted customer service who initially informed me that my order was on the way. When, after another hour, there was still nothing, I called again - four times in total until I was finally told that my order had disappeared. Every apology sounded like a flimsy excuse and instead of a solution I was just advised to place the order again. This disorganized and unprofessional service is completely unacceptable and has finally turned me off from Papa John's.

I don't really want to give bad recommendation for someone's hard work. The pizza in itself was quite good. However the sauce was very bad. It kind of spoiled everything.

Unfortunately, a disappointment in terms of taste despite the good reviews. Visually great, topping sufficient, delivery time ok...but unfortunately the taste is completely unexciting and the dough is too sweet and wobbly. Any high-priced frozen pizza is better. And the price is really reasonable for the quality. Very unfortunate.

Top shop and the pizzas are super delicious. American pizza made in Germany

The pizza was simply fantastic! The dough was perfectly crispy and the topping was incredibly fresh and delicious. The service was super friendly and fast - you can tell that a lot of love is put into the work here. I will definitely come back and recommend Papa John’s to anyone looking for quality pizza. Thank you for this great experience!

Very tasty pizza and nice employees.

Ordered on Monday, received a call on Tuesday about a review plus a voucher to test again and asked to delete the review. Then on Saturday I ordered again on the website and there were always problems. Then decided on an alternative to picking up. Ordered for 6:30 p.m. and was ready at 6:26 p.m. Supposedly it was fresh out of the oven, but I was able to bite into it straight away. I then called and explained the situation, I was offered a new pizza and I was supposed to write another one. The pizza is supposed to be 97 degrees when it comes out of the oven, but I didn't notice that. Pizza tasted very neutral and I'm still waiting for an answer today. Children could be heard on the phone the whole time, meaning we could hardly understand anything. Well, I'd rather save the money and time in the future

Always my pleasure. Customer service is top!

I went to papa johns in Germany to try pizza. Pizza was very good and they provided me very good service.

Was in the store 3 times. Every time I wouldn't be greeted by the boss. I always experienced it as suspicious and hostile. I always had to pay for a topping that I didn't want. Where can you find something like that? Then the last time the classic: pizza dough falls on the floor, the employee looks around to see if anyone has seen it and initially puts the dough aside. Two minutes later the dough is processed further and topped with toppings. And that in winter when the courier sometimes traipses through the kitchen. Yummy! Was the last time for me -

Just ordered for the first time. At best a very mediocre pizza. Strangely sweet, uncrunchy dough. Gladly not again.

We ordered for the first time today based on the many positive reviews and unfortunately we are not at all thrilled - for the following reasons: - The order wasn't delivered at first because the driver called and said he delivered the pizza to someone else. He therefore had to go back and deliver our order again - this time to us. - He then arrived and while eating we noticed that the apple cinnamon rolls were completely missing, although we had originally ordered the Papa Family XL deal, which was supposed to include a pizza, a snack and a dessert. We then called and were told that the rolls would be delivered later. - Then unfortunately something else was noticed: only 9 chicken wings were delivered and not 12. Called again, they apologized, but no subsequent delivery was offered. Just that the boss will “most likely” get in touch. - The apple cinnamon rolls have been delivered in the meantime, but without vanilla sauce, which should also be included here. That's 4 errors in just 1 order. There wasn’t even a “goodie” sent along, which is what we would have expected as an apology. Nothing at all. It can always be something, but 4 times and then without compensation is a no-go. Addendum 12/31/24: Unfortunately, the boss didn't even get back to me as promised. Very unprofessional.

Super fast delivery of a pizza that was incredibly tasty🤤🤤 And a gratin that was just as delicious. 👌👍 Again and again with pleasure.

The pizza is really delicious 🍕

Booking a trip around the world is easier than ordering a pizza on their website.

Great shop and the pizzas are amazing

Super tasty pizza and delivered quickly

Fast and tasty. Gladly again and again

Delicious pizza at good prices.

Thank you for the pizzas. Well stocked and super friendly service

Very tasty pizza, quite cheap. Super nice delivery driver!

Super friendly staff, delicious pizza, we ordered online to pick up ourselves and it was much quicker than expected until the pizza was ready! :-)

Great service, both on site and on your doorstep. Order there very often. Food is always fresh, tasty and delivered immediately. I can absolutely recommend it!

The pizza was delivered hot and tasted very tasty. Size S is definitely sufficient for women. The size M with a cheese edge was very powerful. Perfect for very hungry people. The papadias, chicken box and ham rolls were also very good. Plus the garlic dip, perfect. The price is a little higher, but it also tastes very good. The delivery took a while, but it was worth the wait.

Very nice staff, they dealt with special requests gallantly and the pizza was great!

Worst service ever. I was called a brother on the phone and they simply boldly wished me a nice evening and hung up. I just asked if the pizza was on the way. Because the Uber Eats app told me that the food supposedly arrived 20 minutes ago, which wasn't true.

Super friendly team and the pizzas are amazing. Good dough and fresh ingredients.

Nice cheesy pizza, garlic dip being icing on top.

Great pizza, great service, gladly again.

Had and issue with my pizza and it was quickly fixed via phone call. Well done

Pizza was ok, but really nothing special. The garlic dip was really bottomless. It was just hollandaise sauce.

I have to say, it was really bad. Even the staff doesn't feel like it anymore

Simply delicious, good ingredients and not too salty like the competition.

The pizza was good, but unfortunately we found the service there to be very unfriendly.

Super tasty pizza. I have been to Hamburg several times for work and stayed in a hotel nearby. I got a pizza every evening. The pizzas are a little higher in price, but the quality is very good. Freshly prepared on site and a relatively short waiting time when picked up on site. There is also a self-collection discount. We recommend the salami pizza and the four cheese pizza. Garlic dip is always included for the pizza. I really need to try the cheese crust.

Top situation handling from the restaurant! Uber miscoordinated my delivery and the restaurant re-delivered. It tastes good anyway. As always.

The best pizza, we also visited in America, it tastes the same in Hamburg

I recently ordered from this pizza shop and absolutely love it! The pizzas are freshly prepared and are ready in no time. The scent alone whets your appetite! The taste is simply outstanding – the ingredients taste fresh and the combinations are creative. I particularly like the pickup discount, which makes the whole thing even more attractive. Definitely my new favorite pizza shop for a quick and tasty snack!

Delicious pizza 🍕 fresh vegetables!

The food is very tasty, I have ordered there a few times and every time it was delicious. But now to the negative: We ordered 2 pizzas to pick up today and came by at the specified time to pick them up. When we saw it, the lady at the counter immediately asked if we could pick it up, took a quick look and went to the back. Meanwhile, we loudly and passively-aggressively said something that we ordered to be picked up and without a tip or anything like that. Afterwards we barely looked at us and said a short and annoyed “bye”. On the one hand, this was the second unpleasant experience with this unfriendly woman. And on the other hand, tips seem to be expected here even without any additional service provided (no delivery and no service since pickup). This is a disgrace because the only service provided, the food, was paid for. You tip when you are treated kindly... Edit after a few days: The whole thing has been reworked a bit, which I find exemplary and nice. After we ordered again for collection yesterday, the lady in question only gave us dirty looks, which was a shame, but okay. ;)

I ordered there once and upon delivery I received vouchers for the next order. These were all invalid. When I called the restaurant, I had several people on the line. In the end the boss told his employee to just hang up... I think it's a shame that the customers are treated like that here. Unfortunately the pizza was just so-so, there are better alternatives.

Ordered food via Uber Eats around 9:30 p.m. The food was supposed to be there between 10:15 and 10:35 p.m., called at 10:45 p.m. and was told the driver would be there in 2-3 minutes. Half an hour later and the food is still not there and no one is available.

We wanted to eat locally. We were able to sit at a small table outside, albeit on a main street. Unfortunately there was no cutlery, but the pizza was well divided so it was good to eat (by hand). The two of us shared the pizza in M ​​and it was still too much. Very tasty and recommended!

Brilliant pizza! I recommend the Garlic Chicken!

Until very disappointed. Ordering was very difficult because the person on the phone didn't speak German. That's why the wrong food was delivered to us, whereupon we called again. The employees reacted very unfriendly and didn't even apologize. Unfortunately, the food was also poor quality.

Unfortunately no one could understand me on the phone And then after over an hour the wrong delivery arrived! No insight!

Greatest pizza ever, especially the NY pizza version. What makes Papa John's Pizza the very best is the delivery people. So incredibly kind and attentive. 12 out of 10 points. Always

The service person didn't know the pizza on the advertising screen and you couldn't order it either, she said that it doesn't exist here and it's a USA promotion, OK... Whatever... The boss later told me it was an old promotion . I then looked for an alternative in the brochure and ordered it... While waiting, I noticed that the pizza was €2 more expensive than it said in the brochure. If you look through the reviews you will notice that this hasn't happened for the first time, this happened 8 months ago with the last price increase, which was advertised with old brochures, but the new, higher prices were charged... The whole thing also has one Unfortunately I can't think of a name in our legal system at the moment. I then spoke to the boss on the phone who was extremely unfriendly and was more interested in my academic level of education (for whatever reason) than in finding a solution to the problem. After a long discussion, I offered to take a small drink with me as compensation, as the conversation was really more comedy than anything else. That was OK with him. Once and never again.

It was our first time at Papa John's. Ordered 2 pizzas and they were ready quickly. The pizzas taste very good and are of high quality! A big plus point for the super thin, crispy pizza base ❣️

Surprisingly good and tasty pizzas for a delivery service.

Very good pizza and fast delivery.

Pizza and service are great. I haven't eaten such delicious pizza in a long time. Update: After my order yesterday we felt extremely nauseous, and after we ate the rest of the pizza today we also felt nauseous again...

The only delivery pizza that is REALLY like original American pizza! Ever since I have returned from the US I have been craving American pizza with ranch and here we are. The dough is soft and tasty and the pizza always comes made with love and extra garlic sauce. Oh and the delivery crew is really friendly -so fav spot for pizza now!

I found a hair in my pizza 🤮🤮🤮🤮🤮🤮 I found a hair in the pizza 🤮🤮🤮🤮🤮

Unfortunately we fell for the good reviews about the pizza. That was the worst pizza ever! The surface looked as if it had been thrown at it from 5 meters away. Everything somehow tied together. The delivery man wasn't able to find the house number even though he was standing right in front of it 🙄 All in all - never again!

Very welcoming and nice staff, they Spoke English with us when we couldn’t speak German, and very delicious food

I was there for the first time today after I saw a video about it on YT and I can only come to the conclusion that the person who made the video must have been “bought”. The processes are super uncoordinated and the problem with open kitchens that most restaurateurs have is that you can see everything. Very untidy and food scraps flying everywhere. While the guy at the checkout explains to a guest with an extremely fake smile that there is so much to do and that's why he had to wait so long, the employees stand in the kitchen and joke around. The food isn't tasty either and is significantly overpriced. The sauces are just a blob and for €1 I find them extremely cheeky. So we strongly advise against throwing your money away!!

Almost every time they didn't send the sauce and sent the wrong drink the second time.

Very tasty USA style pizza. Very nice owner and the atmosphere was cool🙌🏼

Bomb service on site tastes very good 👍

Delivered incorrectly and it was almost cold... until I picked the onion down completely :( It's a shame, it still tasted like onions and somehow fishy. Really uncomfortable...

The delivery person was super nice and the food was delicious and filling, but unfortunately they forgot my drink, which I only noticed afterwards

Super delicious pizza. Nice staff

War lecker und das Fahrer war sehr sympathisch.

Ordered American Hot Family to take away on site. Was great as always. Anyone who has ever been to the USA can confirm that Papa John's here really tastes the same as on the other side of the pond. Even though it was busy, the employee was super nice and had our pizza ready within 10 minutes. Top service!

Super friendly staff and shows the highest value of empathy. Food was quick to serve and tasted amazing! Definitely recommended!

The employee is really very friendly and it didn't take long to prepare it. Plus it tasted pretty good!

❤️❤️❤️❤️ Well I really enjoyed it 😋😋😋. I can highly recommend the Pizza Milano with cheese crust. Is freshly prepared The branch and the service are very loving and friendly 🫶. Problems are solved quickly and well. Thank you at this point. I wish everyone a good appetite 🍕🍕🍕

Excellent service. The employee served us so well and the pizza tasted great. Good service is definitely guaranteed here.

Ordered here for the first time today after the other big pizza suppliers were bad. Pizza is very tasty and the selection is absolutely sufficient. Prices are ok too. I can happily recommend Papa John's Pizza.

A very tasty pizza. The lady who works there prepared our pizza very professionally and with love. It tastes better here than at the other Papa Johnes branches.

Delicious pizza. Super nice supplier (Faysal). The only criticism was that the ham in the pizza rolls wasn't that tasty.

By far the best pizza delivery service in all of Hamburg. The pizza tastes extremely delicious. No comparison to the competition. Employees are all friendly. Order almost every week.

I ordered a large pizza there with extra jalapeños. The extra jalapeños were 1 small pepperoni that was in the box next to the pizza. I feel ripped off. I don't like pizza either. I find the dough too sweet and the pizza has an unpleasant “butter note”

Unfortunately the pizza wasn't my cup of tea at all. It only tasted like fat and oil and sat like a stone in the stomach. Will never order again.

So delicious! It's very, very close to the original American pizza!

Food was delicious and the staff were all very friendly (you can also take a picture with Shaq). The ambience was also good, I recommend everyone to visit the store once.

This pizza is so dangerous and too bad. You should check it out

Extra hollandaise sauce was just a touch and definitely far too little for 1.50 (see photo). The extra cucumbers were also forgotten. Not so good in taste. I wouldn't order there again.

Habe jetzt schon zweimal dort bestellt. Und jedes mal ausdrücklich gesagt das kein Schwein drauf soll weil mein Freund moslem ist und jedes Mal war wieder Schwein drauf. Schade das man sich nicht genug die Zeit nimmt um genau auf die Wünsche einzugehen.