Otantik Döner- und Pizzahaus in Heilbronn

Otantik is undoubtedly a good kebab shop, and the quality of the food speaks for itself. However, I would like to address an issue I recently experienced that I feel is affecting the atmosphere and customer experience. There was an incident where a store employee argued with me and claimed that I had insulted him. However, this was not the case. The situation escalated to such an extent that the employee was even prepared to use violence to resolve the conflict. Such behavior is unacceptable and can significantly damage customer trust in the business. I understand that stressful situations can arise, but it is crucial that all employees know how to interact with customers professionally and respectfully. The owner should ensure that all employees receive appropriate training to resolve conflicts in a peaceful and respectful manner.

10€ for döner, fries and drink is just too good to be true. Food lives up to the expectations . Service is quick. Best döner kebab in Germany.

So large kebabs 8.50 But very small and maybe not enough for kids, okay but definitely too small for adults

Best food from the Turkish restaurant in Heilbronn

The kebab and soul was okay, it used to be better. I find it disappointing that only Coca-Cola products are offered here. There are so many other beverage brands or regional alternatives that you could support. Why only the big corporations? For me it's a minus point, because a variety of drinks is part of good service.

For us the best kebab pizza in Heilbronn. Service very good and quick to prepare.

It was the second time there but unfortunately the reception was very unfriendly each time, no greeting, no smile, not even a goodbye. Food didn't taste good either. You won't gain any customers that way, just go to other kebab shops in the future

Because of the great opening times and the possibility of buying something here until early in the morning, we decided on this kebab. Unfortunately the kebab wasn't as expected. The taste was okay, but we found the portion to be rather small for the price. We feel like we get twice the portion of our favorite kebab for the same price. Unfortunately, I was also partially disappointed with the kebab box. The taste itself was good, but the mixing ratio was not good. There was a lot of meat in my box, but also very few fries. Better care should be taken here so that the mixing ratio is 50:50. Luckily we had ordered an extra portion of fries and I knew how to help myself with that. Overall, the taste was good, but the price/performance ratio wasn't right. We would probably buy something here again in an emergency, but otherwise we would opt for a different kebab.

Whole family got food poisoning, probably from the meat or the sauce

Two stars, but only because 0 doesn't work, we've been waiting for our food for minutes and are constantly overlooked... they don't even have beer in the shop. It's a shame because we arrived in a great mood... unfortunately that's history... And a great vegetarian alternative like Seitan skewer and not just falafel is unfortunately also missing...

In the city where we owe a lot to Lidl and its founder, giving out Aldi ketchup to citizens and customers is a middle finger!

It's very tasty again 10 out of 10

Always fresh and delicious food. The service is very quick too!

Today was a very nice day! Best food!!! Even got complimented on my style 🫶🏼🫶🏼

1 hour waiting time, wrong order (instead of kebab with falafel just dürüm with just salad and sauce) and then ice cold, never again

Each time I came here, the food was absolutely delicious.

Staff treats customers very rudely and they push you to be quick in ordering eating and leaving the place. Secondly they are scammers as when I heard my bill amount I felt suspicious and after paying when I asked for bill they didn't give me. While checking menu again hung on the wall they charged me extra. When I went back to clarify rather then admitting their mistake they started making false excuses and didn't even return extra charged. The staff treats customers very rudely and urges you to eat quickly and leave the restaurant. Secondly they are scammers because when I heard the amount of my bill I became suspicious and when I asked for the bill after paying they didn't give it to me. When I double-checked the menu hanging on the wall, they charged me extra. When I went back to clarify, instead of admitting their mistake, they started making false excuses and didn't even charge me extra.

Vallah best food good service mashallah I would come again

Best kebab, best waiters and best kebab men. Smoking area on the 1st floor. Highly recommended!

Best shop, best staff, best food, definitely recommended, faik, best man from Germany

Best kebab in HN. Simply delicious even two days in a row

Cool in itself, not bad in terms of taste, but no respect for the customer. When I walked back to my car, the boss himself was sitting on my hood with two other people. It doesn't work at all!

If you need a kebab in 2 minutes come here

Wrong order issued, staff unfriendly 1*

Employees make mistakes all the time and give out wrong orders. Unfortunately the quality of the meat is average at best.

Very nice, warm staff, you are greeted with a smile. Doner plate was very good, fresh, tasty meat, fresh, tasty salad, great bread. The store is immaculately clean and any extra requests are happy to be fulfilled.

Great food, but bad atmosphere. A lot of people hanging/lurking outside, which makes it uncomfortable to stay there.

The best kebab in all of Heilbronn, kebab plate one with a star 👌🤌 keep it up.

The kebab, the soul and the kebab pizza are absolutely average and don't stand out much from other kebab shops. When it comes to the kebab, however, it should be mentioned that it is quite small. An advantage of Otantik is the long opening hours and the space the store offers.

Simply delicious, Nothing else to say. I have been visiting Otantik for years and can highly recommend it. Doner meat very good. Even though it is minced meat, it has a very high meat content and is not stretched with breadcrumbs and stuff like in other shops. The salad is fresh, the sauce is simply an Otantik classic delight. Iskender is only recommended the tomato paste on the meat with the crispy diced bread. Just love. Soul melts like butter. Doner kebab and yufka always with a lot of meat. Bread always freshly baked. What more do you want ? Employees are also very friendly and warm. 5/5 Recommendation

Unfortunately I can't leave a good review. The meat is a disaster, there was too much cartilage 🤢🤮 Sauce even without taste. Service is nice, but what's the point of nice service if the food doesn't taste good 😏

The best option if you want to eat something at night. The kebab is really very tasty.

Soul can only be recommended! The staff are nice, there's a nice atmosphere and for the price you'll definitely be full!

The best kebab, the best soul and the dearest employees. Otantik forever!

Menu for €10, can also be paid by card. The portion of the kebab itself is incredibly huge, honestly filled and tastes great.

Good taste and fresh bread. For €6 it's absolutely good.

One of the best kebabs in Heilbronn. Meat tastes very good. Bread fresh. Very large doner kebab, nothing is saved here. Sauce tastes very good. Prices are very good. Keep it up 👍 5 stars

Nice place, doner kebab is very good, I recommend it

I became aware of the Otantik through a recommendation, have been there several times and am very satisfied. Doner as it should be and a menu that also included new things for me. The other dishes are also simply delicious. Great service, clean store. The Otantik has therefore become a fixed point for me when I am in Heilbronn. Overall, highly recommended!

Food was good but I think price to quantity ratio could have been better

Unfriendly employees Bad food Never again!

Eating Hamer, Potzones are mega big, everything is fresh, prepared, and our dog 🐕 is always welcome ❤️🐕❤️ I can only recommend it

Abnormal price increase!!! 6€ for a kebab? Sorry, but I find it very bold to simply charge €2 more for the same quality. And don't tell me about Corona or the Ukraine war, the price increase has absolutely nothing to do with that?! Therefore you are rid of me as a customer.

Unfortunately the taste was very poor.

Price performance top. I only paid €6 for a large kebab. A lot more meat than other providers. I can only recommend the place.

This kebab is the best kebab in the world

Food tastes good but for whatever reason the pizza is regularly served with sauce on it even if you clearly say every time that you want the sauce in a separate bowl :(

A real juice shop. I've often ordered a kebab pizza and wanted the extra sauce and every time they slapped the sauce on the pizza.

Very tasty and large kebab for only €6😄🥙

Really tasty kebab and the portions are also decent. Even special requests are taken into account free of charge and are happy to be fulfilled 😁 I always enjoy coming here and eating there. Prices are also really justified 👍🏻

Veggie kebab cheaper in HN & tasty & with cheese & good opening times & lots of space. Can't say anything about meat kebab

Sehr freundlich. DIE Suppe war lecker alles gut.

Wie Borussia Dortmund. Viel Gerede, nix dahinter. Der Döner ist maßlos Overhyped. Kann 10 bessere Läden aufzählen

Also jedes mal wenn ich dort bin Kommt immer falsche Zubereitung Bestelle wenig fleisch viel Zwiebel Kommt viel fleisch ohne zwiebeln Jedes mal 🤷🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

Nicht mein Lieblingsdöner. wer auf yoghurtsoße statt cocktailsoße wert legt, wird hier nicht si glücklich. Fleisch ist gut, die Seele ist super!

Bro zu war trocken Brot von meinem Freund verschimmelt Fleisch sehr trocken schlecht gewürzt

Der Laden war eine Zeit lang sehr gut, ist etwas abgefallen aber hat sich nun wieder gefangen. (Letzte Rezension dazu vor einem Jahr) Die Preise sind für einen Dönerladen in Ordnung, Mitarbeiter freundlich und genügend Sitzmöglichkeiten hat man auch. Geschmacklich ist es meiner Meinung nach ein guter Döner in Heilbronn, jedoch leider ein wenig klein. Wenn man mehr Hunger hat ist eine Seele zu empfehlen oder eventuell auch 2 Döner.

Schöner Laden und bis spät in die Nacht noch offen. Schneller Service. 👍

Immer lecker und freundliches Personal. Top👍

Beste Döner in Heilbronn! Endlich ein Dönerladen mit eingeschalteter Klimaanlage.

Super Service leckeres Essen alle sehr freundlich Preis Leistung super Menü 1 komme gerne wieder einzig parken ist schwierig

Ein sehr schönes authentisches Restaurant

Sehr leckere Seele, mit die Beste der ganzen Region. Yufka, sowie Dönerpizza auch sehr lecker. Sehr freundliches Personal. Tische immer sehr sauber. Lange Öffnungszeiten. Parken ist manchmal schwierig aber im Hinterhof gibt es paar Parkplätze. Preis/Leistung stimmt aufjedenfall!

+ Just average food taste + Faster service + Open in late hours - in Same price range, much better options r available - Language spoken only German and Turkish. If u don’t know these languages, its hard ;)

Ganz gut, allerdings ist das scharf übelst. Mit Vorsicht genießen..

Die "Seele" von Otantik ist einfach unschlagbar (eine Art "Döner Calzone", siehe Bild). Hier passt das Essen, die Öffnungszeiten und super freundliche Bedienung!

Najlepszy kebab na całym swiecie . Polecam !!! Obsługa Genialna a jedzenie przepyszne

Sehr freundliches Personal und sehr leckerer Döner

O sos neydi öyle yaa. Müthiş... 😋

Früher super, jetzt viel zu teuer für das was man bekommt. Schade

Food is okay. Nothing special. Just like all the others.

Die Produkte sind Lecker und werden auf sauberen Tellern serviert. Der Laden ist allgemein sauber, was ich auch toll finde ist dass es für Raucher/innen einen extra Raum gibt, damit die anderen durch den Rauch nicht gestört werden Von mir gibts 5/5 Sterne

Bester Pizza und döner weiter so

Klasse Essen und toller Service Gehe gerne wieder hin

Was habe ich Bestellt? Einen Döner der sehr lecker war! Das Fleisch war erstaunlich gut jedoch leider zu viel und wenig Gemüse :( Das Brot war aber lecker von drinnen weich außen knusprig! Mitarbeiter waren nett, obwohl viel los war und die Ambience war auch okay. Gerne wieder!

Ich habe einen Yufka bestellt. Der Preis für 5,50€ ist angemessen. Es hat auch echt gut geschmeckt, die Ambience und der Service sind auch Top! Immer wieder! 😃

Also die Mitarbeiter waren sehr sehr freundlich aber 6 Euro für nen döner? Ich kriege bei den anderen für 5.50 noch viel größeren und leckeren