Mikado Sushi & More Köln in Köln

Ate here twice. First time was quiet and good. Second time was a busy Saturday and terrible service.

The food is delicious and that's okay for the price. Service was catastrophic for us. One ruder than the other. It really ruined our mood. Except for the one Japanese waitress. It was really great.

This place has to be one of the worse restaurants i have ever been too. Poor 🥴 food 🍽 quality especially for the price 💶. Terrible 😡 service avoid avoid avoid!! Gave me food poisoning 🤢🤮. Gave me re-heated food three times. And then tired to charge me for the food. Disgusting I have already emailed environmental health. Place needs closing. Japanese lady was so rude 😤.

Despite having an existing reservation, we had to wait half an hour today before it was our turn. The food was OK, but nothing special. It was far too salty for my taste, so I had to drink a liter of water afterwards. However, the main reason for my one star rating is the service. I have certainly visited over 70 restaurants in my life, but I have never experienced such unfriendly and unprofessional service. There was neither a friendly greeting nor a farewell, and the food was almost thrown on our table. Several times we received orders that we hadn't even ordered, which indicates that the waiters are not concentrating on their work. In addition, something fell to the ground every 15 minutes, which further reinforced the impression of a lack of professionalism. The highlight, however, was the bill situation. After asking nicely, we had to wait over 20 minutes. When we asked again, the staff reacted extremely unfriendly and asked us in an unprofessional tone to keep waiting. When we finally wanted to leave the restaurant, we couldn't use the main exit because a waiter was cleaning up spilled food. We tried to go past the counter, but were also rudely told to use the main course - even though this was simply not possible at that moment. I am speechless at how unfriendly and disorganized this restaurant is. I will avoid this place in the future and can only advise against anyone having similar experiences. The price/performance ratio is in no way reasonable and I regret giving this restaurant any business. It was by far the worst restaurant visit of my life.

The atmosphere is like a train station hall. Cold, big and loud. The quality of the food is just mediocre and not worth the price. We had the all you can eat. The service was quick and friendly. Conclusion: I won't be coming back

The food was chewy and very salty. The chicken was still raw. Staff was very rude, we respectfully indicated that we did not like the food. Staff walked away and did not help us further. We waited for 20 minutes and then spoke to someone else. We wanted to find a nice solution, but they did not agree to this. In the end we had to pay the full amount, even though we only ate 1 round. So not recommended.

I was with two friends in the restaurant Mikado Sushi and Grill at Mediamarkt. The food was good, but we saw a mouse running around the restaurant during the evening. We wanted to handle the situation discreetly and brought it to the attention of the restaurant manager so that possible action could be taken. He told us that the mouse problem in the restaurant was already known and that there were an increasing number of mice in the outside area of ​​the Mediamarkt. It is understandable and not untypical that there are mice and other rodents in a city, but it seems to me untypical to have rodents in a restaurant. The manager simply didn't respond to us and couldn't understand our concern that it was unhygienic. It cannot be ruled out that mice can get into the restaurant area through open doors, but we were still hoping for more understanding and accommodation from the restaurant.

We have been here many times and we really like it! The food is always delicious and fresh. The employees are all nice and always help. We have already recommended this restaurant to several acquaintances and friends, everyone was very satisfied and everyone enjoyed it. We always had the all you can eat offer. We always park at the cinema in the car park, it's a few minutes walk away. I can 1000% recommend this restaurant to everyone!!! Thank you!

A must for every sushi 🍱 lover. The staff is very friendly and quick. The food was prepared quickly. Delicious 😋

Ohne Reservierung sind wir an einem Freitagabend spontan ins Mikado Sushi & More, da wir im Motel One am Mediapark Köln übernachtet haben. Zum Glück haben wir noch einen Tisch bekommen. Sofort waren wir von der stylischen Einrichtung begeistert. Wir hatten Nigri, Maki, Inside-Out-Rolls, Yakitori- und Gambas-Spieße. Alles war sehr lecker. Es war ein schöner Abend.

There is a lot and a good selection. Quality was very good for an all u can eat. The ambience was bombastic. A very nicely decorated restaurant. Price performance is top! I can definitely recommend it if you want to try a lot of things. From sushi fried to dessert and much more.

Super tasty food, very nice service and everything delivered quickly, for €35 you get more than you could ever eat

As always, everything was very fresh and super tasty. Feel free to come here.

View very nice shop. Service extremely unfriendly, literally throws the plates on the table, can't laugh and doesn't even say what kind of food you get at the table. We had to see for ourselves what we had. Then the system probably still needs to be worked out. We ordered round 5, round 5 arrived quickly but we hadn't received round 4 yet. Sometimes we had to ask several times from round 1 because it just didn't come. Well, very expensive for what you get. We wouldn't recommend there are better sushi shops in Cologne

Very good sushi and other selection (price/performance all you can eat) Friendly staff and nice atmosphere

Simply delicious, something for everyone

We took an entry ticket to try everything out. 5 rounds with 5 positions per person. it was worth it. It was a lot for me, but the idea is cool. very tasty snacks, ice cream with apple gyoza – it's something magical. pleasant service.

Great restaurant with an authentic flair, the star deduction is actually because of the exorbitant prices as they feel like they're raised even if it's at the Mediapark/Cinedom and some dishes unfortunately contain pork, which is why I particularly recommend the sushi for my Muslim siblings 🫶🏻

We were there today with 3 people. It was busy but we got a seat quickly. You had to wait a very long time for food. When you placed an order, everything didn't come all at once, but sometimes that. On top of that, 80% of the food was always cold. I then asked a waiter if it was normal that it was cold and I only got the answer: “It’s busy”!! Paid €128 for three people! I would have preferred to go to a steak house. I'm not coming anymore.

Probably the best of all the Asian all you can eat restaurants in Cologne. Price performance good Drinks prices were ok. Otherwise very comfortable. You can eat here as a couple or in large groups.

Service is nice, food is great. The music was a tad too loud. We have all-you-can-eat. The food came quickly. The portions were okay. The pieces of meat on the skewers were a bit big, but it's just a meat skewer. All in all we were satisfied and will definitely go again.

The staff takes all the time in the world, when we came in and waited at our place for 20 minutes until someone came, then the staff is not interested in their customers and doesn't respond to the customers' wishes and needs. I remember it differently The king here is the customer, it doesn't matter, it's okay to eat, I think it could be fresher, it seems very old to me.

We waited a little over 10 minutes to be brought to the table and another 20 minutes to get our tray to order. There weren't enough chairs at the table, so one person had to stand next to the table for 10 minutes until a chair was free. Unfortunately it is quite narrow between the individual tables, but the food was great as always. All in all, my worst visit so far.

Very nice restaurant with a large selection of dishes and very nice staff. Have been there several times now. Mal chooses his food and drinks using a tablet. Very original

Despite reservations, entry was delayed because many guests wanted to be seated at the same time that evening. We were then able to choose the table for two ourselves. Service took a while because there was just a lot going on. Ordering was easy, but here too we waited a long time for the food and drinks we ordered. Everything was very tasty and the selection was very good. Overall, we enjoyed it and had a lovely evening.

Very tasty food. It was very crowded, so you had to be patient. But no problem for us. We'd love to come back. The prices were completely reasonable.

Delicious food whether for two or more. Portion sizes are very good.

Unfortunately the food was cold and the rice had a bit too much sweetness, but the ambience was very good and so was the service

Nice restaurant with good food and reasonable prices.

Super great restaurant, The food really tastes very good, most of the waiters are extremely friendly despite all the stress and the many guests. Unfortunately there are a few unfriendly waiters which is why I had to deduct a point. I understand that you have a lot to do, but slapping the plates on the tables just doesn't look good. Everything else is really great and as I said, most of the waiters are super friendly.

I sent 9 young people there to eat today. The price online is €27.99 without drinks. The prices have increased to €35 per person without drinks. That's a stark difference. Then take the price out of the net😤 They now had too little money for drinks. You won't be able to pay with a card there in 2024. What is this regression? The food is ok, quick and tasty.

The service was inattentive. Apparently you could only pay with cash that day. In addition, the prices on the menu were incorrect. When we ordered we were told that the all you can eat was more expensive than on the menu. We then left the restaurant. Overall, a miserable impression.

Disappointing from A-Z. In my opinion, the sushi 🍣 is one of the bad ones in the city. In my opinion, the fish used is not sushi quality! No service/operation. I got the card myself and had to find the waitress to order/pay and bring it to the table. In the end, no card payment was possible because the device was defective🫣 Avoid at all costs!

Unfortunately we didn't like it at all. Went there for lunch, the selection of sushi is very limited and we weren't impressed by the taste. There are better restaurants in Cologne.

There were four of us eating and we opted for all you can eat in the lunch area. The difference between lunch and dinner is the choice of food. The entire menu is available for dinner, but some dishes are not included for lunch. However, we also found the selection at lunch to be very large. Very nice concept, you have 10 rounds, each worth 35 points (four people) with which you can then order food. Everything is ordered via a tablet, including drinks. You can try a lot of different things and we were definitely full. (only managed 4 out of 10 rounds). Highly recommended!

Good food and the all you can eat offer is also great and inexpensive.

We took over Mikado for a few days for Digital X in Cologne and the food, staff and music were excellent. Overall couldn't fault anything and definitely worth a visit if you are in the media park area and want good food.

We ate there because a friend recommended it to us. The location is really nice and cozy. You can order five dishes per person and can place new orders every 15 minutes. However, the waiters seemed to be under a lot of pressure and the food came relatively late. You can sit there for a total of 2.5 hours and order a maximum of 10 rounds. When we asked why only 10 rounds were allowed at a price of 35 euros, we were told that no one had managed to eat all the rounds anyway. This raises the question of why there is a limit at all if it is not reached anyway. Other than that the food was really tasty. Maybe they could hire more staff so customers don't have to wait so long for their food, and remove the 10-round limit since it doesn't seem necessary anyway.

Highly recommended! The food is of top quality and is served quickly. ______________________ Update one year later (9/14/24) Unfortunately the last two visits weren't so good. Many "warm" dishes were cold, especially the sweet potato fries, the fried sushi or the cheese balls. I understand that preparation is everything with a concept like this, but the quality shouldn't suffer. Hot dishes should also be brought to the table warm. I'm happy to wait 5 minutes longer.

I'm speechless! We wanted to pay and had to ask for the bill three times and wait a total of 50 minutes until it came. That just doesn't work! I'll never go to this restaurant again.

The food was OK. There was a lot of choice. The staff, on the other hand, was quite unfriendly and we were often brought the wrong food.

Delicious food, fast service and a pleasant atmosphere at a fair price. You can definitely go here with friends to spend a pleasant evening!

Every employee with an ultra-loud radio. Really annoying. Wrong things were brought to the table 3 times. You should write your order numbers in a note app on your phone. The staff tried hard and the food was very tasty.

The food was really tasty and the atmosphere was very nice. The staff were friendly and the restaurant was clean. We were able to easily order the food using a tablet and it arrived quickly. We will definitely come by more often for all-you-can-eat

The ambience and location are great! The service was good and the food and quality were okay! The selection is very rich and the taste is okay. We have already tried many Mikados. This one is okay.

Great dishes, quick delivery to the table and very fresh

We took the all-you-can-eat menu. You order via an iPad. Drinks are not included in the flat rate, so it costs around €35 ​​per person. a bit much. The selection is large. Most of the food tastes very good. I'd love to come back!

In itself a nice shop, a bit expensive but the food was okay. Service was catastrophic, food was thrown on the table as if you were a dog. We often got the wrong food or things we ordered didn't arrive. I didn't find the selection to be that varied according to my taste.

Very pleasant atmosphere, the service was very friendly and courteous despite the stress. At All You Can Eat a portion may no longer be warm, but apart from that the food is very tasty.

Very nice restaurant. Nice ambience. Even for non-sushi fans there is plenty of choice to eat. Very friendly service. Gladly again

My experience at this restaurant was a total disappointment. The staff were incredibly disrespectful and rude. The food was literally thrown on the table. Instead of the actual €35.5, I was charged €38.5 without my consent because they simply took their own tip. In addition, I wasn't even given a receipt because the employee quickly disappeared. I noticed the incident after I left the restaurant, but by then it was too late. I will never visit this restaurant again. If you can't meet people with a smile, you shouldn't do this job!

I was there yesterday! It was really, really bad. Expensive ! Super bad service! And dirty.

It's a pleasant atmosphere, lots of young people. It's similar to tapas only in Asian style. You can order up to 5 dishes per round (up to 10 rounds) every 15 minutes. The dishes I tried were excellently prepared. I can only say recommended.

What a store. The food is good and the selection is large. The drinks waiter was friendly and brought what was missing to the table straight away. That's it for the positive experiences. The Primitivo deserves a maximum of “Pennerglück+” status. €2 to €3 more per bottle would be money well spent. The service is miserable. It took forever for someone to come to order; just before I wanted to leave again. Then two nigiri arrived relatively quickly, which were thrown down without any enthusiasm or comment, without wasabi or ginger. 5-10 minutes later the friendly waiter came and another 10 minutes later the rest of the food. Then there was no longer any service staff available. When someone happened to be nearby, I ordered dessert. Neither dessert nor service were to be seen afterwards. After about 20 minutes, I was exasperated and went to the counter, bar, scullery or whatever it was and asked for the bill. I hate it when service staff walk through the store with a stare in their eyes, without even looking left or right. Should you throw dishes at their heads or drum so that they notice your request? UNDERGROUND! ! ! The ambience is nice: for a train station hall. It reminds me more of a system restaurant like L'Osteria but not of a sushi restaurant. The very low price would also speak for this.

Simply fantastic here and the food is to die for. Always happy to do it again.

Food was quite good, the inside out rolls were unfortunately very dry, the rest was very tasty. Food came to the table quickly and the desserts are 10/10

Unfortunately the food wasn't that good and neither was the service :(

Watermelon tasted like water with food coloring Mineral water 0.75 costs 7€ is the golden water or something strange all you can eat

Wir waren zu dritt und sind mehr als zufrieden. Service der Mitarbeiter und Qualität der Speisen waren überdurchschnittlich gut. Mikado ist ein wahrer Preis Leistungskracher! Kommen sehr gerne wieder !! Bis Bald <3

Unfortunately, despite the many good reviews, I feel compelled to share a bad experience. We were there today (on a Tuesday evening) for all you can eat. For €34.50 per person Rather in the upper segment, which is absolutely fine if the quality is good. I think the selection is okay, I've been to other restaurants with a much larger selection and would have liked a few more options. Unfortunately I have to complain about the quality of the food. The sushi rice was not very tasty, the fish was okay but, in my opinion, not of the best quality considering the price. Many warm dishes arrived at our table rather lukewarm and the grilled dishes were warm rather than hot and quite dry. All in all, relatively bland and not particularly tasty. Regarding the service, I have to say that you didn't feel very welcome. Although you didn't have to wait too long for the food, the food was usually placed at the edge of the table without comment and without eye contact. The empty plates weren't cleared away either so we were allowed to stack them. You felt very dismissed and not particularly valued. Overall, unfortunately I can't go by the good reviews and the dinner for my birthday was pretty disappointing. In my opinion, you can eat much better elsewhere at prices like these.

There were three of us and we are more than satisfied. The service from the staff and the quality of the food were above average. Mikado is a real price-performance hit! We would love to come back!! See you soon <3

It used to be really okay, but now the service and the food in particular leaves a lot to be desired. It's a shame I'll probably change stores and have been very disappointed 3 times in a row now.

We've been to Mikado twice for All You Can Eat. The food is prepared quickly and tastes good too. However, the service is a disaster. I have never seen such unfriendly service. The first time we were here I got sauce from a dish on my pants, table and chair when the waitress tried to put it on our table. She just looked at it and walked away without saying anything, not even an apology. On our second visit we ended up ordering desserts like pineapple, ice cream etc. When service came we got our ice cream but the pineapple was confused with watermelon which isn't a bad thing. Something like that can happen. However, when we pointed this out to the waitress, she took the watermelon away in annoyance and also walked away without saying anything. I then waited 30 minutes for my pineapple and told someone else. And generally the plates and cutlery are simply thrown on the table. That's absolutely not possible.

The place is very beautiful. I will come to visit again😍😍

Hammer! But one thing, please, finally offer gluten-free soy sauce, that's my dream of a sushi shop 🤣❤️

I didn't like it that much, the sushi was a disaster and the all-you-can eat was too expensive and didn't taste good. I would say 80% of it is not freshly prepared. The price is way too high for 2 people plus drinks over €90!! paid. The service is miserable and unfriendly. Just a nice location, nothing more. Wouldn't eat there again, you'll just get ripped off.

Quite ok. It took a long time for the staff at the entrance to greet us. Then, despite having a reservation, we were simply pushed aside and shown the place. We were put outside. The table was not set and the welcome service took another 25 minutes. The tablet for ordering didn't work twice because there was no reception. The food itself was OK. The hot dishes were warm or lukewarm. Since there was no tip for the poor service, we were ignored. The restaurant could be more. Especially for the price.

Best Asian tablet buffet (taste, selection and price) that I know. I'm not there often, but every time I'm in Cologne I stop by for a lunch buffet for €22.90 👍🏻🍣

We have enjoyed coming to you for years and it is always a pleasure for us. The many dishes are like a colorful bouquet of flowers and there is something for every taste. 👍 The all you can eat buffet currently costs €35 per person. A pleasant price. The waitresses are very friendly and helpful. A little more quality in service is still possible. You shouldn't just put the spoons for ice cream on the table. Who knows how clean the table is? You should turn the spoon into a napkin. And it tasted good again yesterday. Thank you and see you next time.

Very nice, very fast, very tasty, cool system for ordering with the tablet, just great

Due to the relatively good reviews, we went here for dinner during the week. It all started when we had made a reservation and I was sitting at the table in the restaurant when we received the cancellation of the reservation. I find it very wild. At the table people just asked listlessly whether it was a la cart or with a tablet. Here we decided on the tablet. Since I already know the tablet functions from Stuttgart, from another restaurant, we already knew how everything works. Our luck, because the tablet was simply handed over and we were left alone. We ordered our drinks and our first round and within a very short time we already had our dishes. It would have been positive if the plates hadn't been slapped down in a completely unfriendly manner. Half of our soup was thrown onto the table, so it spilled over and the waitress had her finger in the soup. The soups were extremely bland, some portions were much too large for small sample portions. But I found it quite strange that in the first round, for example, the duck was okay and in the second round it was completely tough, mushy and not really edible. In addition, all the employees were super unfriendly, except for one lady who only cleared and collected (she was super friendly). One thing that really didn't work at ALL was that two of the employees were so covered in perfume that they were serving the food and you actually almost had to gasp for air because it was such an extreme smell of perfume. I had to wait five minutes for the smell to disappear before I could eat. Some of the employees were smoking in the meantime, which is totally fine, but here the door was open and the smell of smoke penetrated into the restaurant. Not that tasty. We come from further away and tried the restaurant because of the good reviews, but for us it was a disappointment. Our stomachs still hurt until morning. Unfortunately a big disappointment for which you spend a lot of money. We will definitely not recommend the restaurant. This review is based on our opinion.

Definitely a more suitable place for a Saturday evening than the cinema next door. All you can eat is the finest, juicy lamb chops with a low fat content, and you can eat stuffed for three. My brother and I spent an evening here that we will remember. Above all, the spaciousness of the shop mixed with the East Asian furnishings creates a real feel-good atmosphere

The staff was very friendly, the restaurant is a real eye-catcher and the food came quickly and was also great. The selection at allyoucaneat was very large and everything was freshly prepared at every round. Always happy, there were four of us and we were all thrilled.

I find it expensive but super tasty and fresh!

I go there again and again...because it's simply delicious

Absolutely heavenly food. The ambience is also very good for my taste. The only problem all good, big restaurants have is too much demand and too loud. Due to the rush of people, one or two orders can sometimes go missing and the service is also somewhat outnumbered by the rush. The volume is also a bit too loud for an evening for two. Nonetheless ! The team makes every effort to serve all guests individually and the food is just GREAT! If you accept the few negative points and look past them, it is a visit that everyone should enjoy. And with the all you can eat offer, no one leaves here hungry. We go there regularly once a month and are always satisfied!

Food was good. It took a while to bring cutlery, e.g. B. small spoons for ice cream.

Back then 5 stars, I don't recognize the hut

I don't know if you have a new chef or new kitchen staff in general, but you haven't tasted your food at all for six months.

Basically good, I find the food rather satisfactory, although there is a large selection, but the portions are getting smaller and taste less and less, but as I said it is still satisfactory, the ambience is fantastic and the service is also very good.

I was there with my friends, some things were forgotten, two things I ordered didn't arrive. Also, one waiter was very rude. When we wanted to pay, the waiter didn't even look me in the eyes (very rude!!!!), then my Apple Pay was rejected, when I tried to try again it was rejected. I then asked what the problem was and was very annoyed that I didn't answer enough on the card. Since this wasn't right and he didn't even want to let me try another card, I was of course annoyed. I have paid there several times with Apple Pay without any problems. I didn't think it was that bad that it didn't work since I also had cash with me, but the waiter's manner was just rude and unfair to the store since I had such a bad experience there.

Train station atmosphere, disorganized and unfriendly service. For a group of 13 people and three tables no. the food is left somewhere listless. You can find out for yourself which table ordered it.

It was really really nice. Food really tasty and fresh, especially for us, halal chicken dishes. Service, fast and friendly, atmosphere really nice and clean.

Great sushi, but the makis are a bit too dry even with sauce and the selection of all you can eat doesn't quite correspond to what you can find online.

The dishes are delicious. You will be served quickly. I would have liked a friendlier face when serving.

My visit to Mikado in Cologne was a wonderful experience! The all-you-can-eat offer is a real treat for sushi lovers. The selection of sushi and other dishes is impressive and leaves nothing to be desired. Everything is freshly prepared and presented with great attention to detail. The ambience of the restaurant is modern and stylish, with a pleasant and relaxed atmosphere. The staff is friendly, attentive and always strives to ensure guests have a pleasant stay. I particularly liked the quick service, despite the high volume. The quality of the food is excellent. From classic sushi rolls to hot dishes, everything tastes fresh and delicious. The creativity and variety of the dishes on offer are remarkable. Vegetarians will also find numerous delicious options here. The value for money at Mikado is very good and I will definitely come back. This restaurant is an absolute recommendation for anyone who wants to enjoy excellent sushi in Cologne.

The food is really good and arrives quickly. Ordering via tablet is very convenient. The cocktails could be better, but a bit worse compared to similar places. Were there for the second time and would go there again. The crispy sushi in particular is a real 10/10. Can only recommend it. The price is also quite okay for an all you can eat restaurant. Timer between orders is 15 minutes.

The sushi and other grilled dishes were very tasty during our visit and were at the right temperature. Unfortunately, there weren't enough waiters around and some dishes weren't delivered despite re-ordering. Still a nice all-you-can-eat restaurant!

We ate here 3 times. The first time, the food tasted good and we were convinced that we had found a good sushi shop. The second time we ate, we didn't like the food at all. Most of it tasted similar and we didn't like the sweet desserts at all. Since we thought it might just be a blip, we ate there again and the third time we didn't like the food at all. Unfortunately, Mikado starts deleting the reviews. I cannot recommend this sushi shop.

It was okay. You have a lot of choice. But not much vegetarian/vegan. But you also noticed that the food wasn't fresh. The following day we felt very bad. But we don't know what exactly it was. For this reason we have to think about whether we really want to eat there again. The staff could be a little nicer :)

The truth is, the food was good, I thought they could improve, even so, the service is good, the place is beautiful and there is variety

Very nice location and freshly prepared dishes. Gladly again (All you can eat)

It's crazy how bold some of the reviews here are. From “It's not our taste” to “We've waited a long time” - 1. It's probably not the restaurant's fault that they don't meet the taste of an individual. 2. Is the restaurant ALWAYS busy so that the employees can look after the satisfaction of a guest like normal people with two arms and legs. If you wait longer, you always have the opportunity to get up and leave. As long-time guests, we are really suspicious why you have to badmouth the restaurant because of your own mistakes. To the team: Please keep it up!

I think Mikado Sushi in Cologne is simply great. The food is always very good. The selection is very large, even for those who don't necessarily eat sushi. The ambience is great. Depending on when you plan a visit, a reservation is necessary.

Very tasty and nice idea with the tray, but I would look at the prices, so there is a big difference between before 4 p.m. and after.

Delicious sushi 🍱 I can definitely recommend it.

Excellent dishes and very fast service... to be repeated... the price is competitive... recommended

Overall, the food is quite tasty, but for us the price-performance ratio is no longer right.

First time at Mikado and very pleasantly surprised. Despite the size, it is very comfortably furnished. The food was ordered via tablet and served attractively and friendly at the table in a short time. Ordered from the menu and everything was delicious. I'd love to come back. Thanks to the entire team

Been here twice now. Food generally good. The sushi was normal standard. The “service” bottom drawer.! We waited 40 minutes until we got the tablet, the food we ordered came late or not at all. We kept getting things that no one had ordered, but the staff didn't care and ignored them. The ambience has something of a luxury canteen and was always relatively loud.