Melitta Betriebsrestaurant in Minden

Incredibly quick processing of requests both on site and in the online shop. Anyone who has a problem can find help very quickly here. Our coffee pot was broken and we had to buy another one. Everything went well. A bargain, but it's not paradise.

In my day there were no real bargains available. Clear products. Nice saleswomen. For me it wasn't worth it.

I really enjoy shopping there. The staff there is always very nice and is there to help and advise you.

Good selection, prices for factory sales e.g. Part too high.

Worth going through. Good chance for bargains. Friendly staff - however, finding a toilet before the visit makes the visit smoother.

I bought a new coffee machine and got 70 euros for my old one, which was totally broken. Super nice advice. There are also all the accessories there. Today I had a complaint and it was handled very professionally and friendly. Great service

Unfortunately, I also had a bad experience with customer service regarding a tiny spare part that was not included when I purchased a Latticia OT in July '24. First Melitta told me on the phone that I would like to please send an email with the invoice and a photo of the location of the missing part with a short description, which I did. I received a reply by email after a day, in which I was informed that the electronic part was not to be replaced by myself and that I should send the entire device back to the online retailer because of a missing part of around €6. The E-part is a milk hose holder for around €6 and Melitta is not able to send me one, even for a fee? I feel a little like I'm in kindergarten. The customer service is top notch and I know what I'm talking about because I'm a field service technician myself. It's a statement that Melitta didn't justify, but simply stated, I'm not allowed to do that. It's a shame, you can't win and keep new customers that way! Update from July 30, 2024 I now ordered this hose holder online from a specialist retailer and received it 3 days later. I unpacked it and pushed it into the opening provided in just under 3 seconds, done. Fits, sits, wobbles and has air, as you put it casually. And then I ask myself why, according to “Melitta,” I’m not allowed to install it myself. Unfortunately there is no photo of this small holder, which is just 11x9mm, because uploading didn't work. I wonder what the problem was with the manufacturer sending this to me for a fee?

There is always one or two bargains to be found.

Friendly employees who can join in on the fun and enjoy themselves

Good offers, I jumped at it. 20% cheaper

Good selection and very good advice from the really nice saleswomen!

Very poorly signposted. No customer parking space. Although there is a large selection, it is more expensive than in a normal store. In any case, you don't have to have been here.

We already found cheap products purchased at Melitta Werks, bought 1 new coffee machine, what's new is the return of the defective machine we bought there, and we get 20% off the new one... Are super satisfied, everything is tidy and good staff

I am very satisfied with Melitta. I ordered a Melitta coffee machine through Amazon. Everything perfect. I was informed via Amazon that the thermos flask was being recalled. I immediately contacted Melitta by email. The process was perfect. All I had to do was take a photo of the number of the pot and a few days later my new pot arrived. Thank you also for the coffee 👍. A really great process. Klaudia Hellmann

I have on April 15th. wrote an email to customer service after 9 p.m. My thermos flask, which was around two years old, was defective. The next day at 6:47 a.m. I had the first personal reply in my email inbox! This afternoon, April 17th. , so barely two days later! I received a replacement pot. For free. Thank you! I'm really excited about this fast service! And the communication was also incredibly friendly.

Coffee filters of the new age... ☹️ After 1 ☕... the filter breaks NOT FUNNY

Coffee machine won in a raffle. The drain on the lid is damaged and now they want about €10 from me for the replacement part, which is a penny item. I'm throwing away the brand new machine now and will never buy anything from you again, service and responsiveness are zero...

I wrote a suggestion/complaint about the garbage bags with fixing tape. Super fast, friendly and competent customer service response. Kudos to the employees!!!!

Worst customer service I've ever seen. I won't have anything to do with Mellitta again in 100 lifetimes. If I could give minus stars I would.

Fast delivery of my Purista coffee machine, but Melitta is trying to delay the returns process and the associated refund of the purchase price - perhaps because returns are generally not welcome!? The customer is the focus and therefore everyone's way...

In June 2018 we purchased a Melitta Caffeo Varianzia CSP fully automatic coffee machine for €499 through the Melitta online shop. We were quite happy with the device for a year, although despite proper care we noticed mold forming behind the brewing group. In October 2019, the coffee spout was obviously blocked and no more coffee came out of the machine. It was therefore sent to a Melitta service center for just under a month and repaired there at Melitta's expense, all good. In the summer of 2020, brown water was suddenly noticed under the machine. After contacting Melitta customer service again, we were informed that the statutory warranty had expired in the meantime (really??) and that now only a paid repair could be considered. Alternatively, they offered to exchange the device for another Melitta machine, whereby the equivalent value of our machine, which was 2 years and 2 months old at the time, would have been around €150. From the manufacturer's point of view, a loss in the value of his machine of around €350 in around two years (more than 2/3 of the purchase price!!) is very worrying for me. Unfortunately, the problem could not be solved satisfactorily for me even after further correspondence with Melitta. Today the machine completely gave up the ghost and a part of the brewing group broke off. We'll look for another device. I'll leave it to the reader's imagination whether this will be from Melitta again... Conclusion: The Melitta fully automatic coffee machine we purchased has served for less than 2 1/2 years. Therefore, there is 1 star for both the quality of the device and especially for Melitta's customer service.

Enthusiastic about the previous fully automatic coffee machine, the experiences from an odyssey from problems after purchasing a new fully automatic machine from the Purista series to enforcing warranty claims are sobering. Unfortunately, unsatisfactory quality and disappointing customer service make Melitta no longer recommended.

Leaky café machine, and unfortunately also incompetent customer service. Disappointing all around.

the friendliest telephone support/customer service in this country. Our beloved coffee machine was serviced there for the second time! We are absolutely thrilled with the repair, the handling and the service! If the machine becomes beyond repair at some point, we will stick with this brand of coffee and coffee machines. The coffee tastes wonderful without any frills!

Nice personel. But the Corona excuse to close the social areas for drivers and the toilet trip includes half a factory tour is not OK

I think my little Melitta Solo is great, but unfortunately the brewing water was in the brewing unit. Customer service asked me to send it in because it was brand new. And then it got annoying. Not only did you have to make phone calls afterwards to get the device back... it took 2 weeks! But what I'm most annoyed about is that the service didn't do anything. Everything should be fine. This is how you can annoy satisfied customers!!!

I'm actually happy with my Melitta coffee machine. Of course, a malfunction or a problem can always occur. So I contacted the customer center and sent in the device. Until then everything was fine. However, the service is obviously outsourced to “Frank Windhorn Hausgeräteservice”. What can I say: despite a detailed description of the error, the device came back exactly as I had sent it in with a succinct comment. Nobody apparently bothered to open the device, inspect it and to analyze and eliminate the described malfunction. This is extremely weak. In the interest of your good reputation and your brand reputation, I advise you to stop using this service provider.

Great customer service and products. I have an Epour coffee machine and there was a problem with the filter basket and it was resolved immediately to the fullest satisfaction. Thanks for the great service. Keep it up...

The customer service at Melitta is first class. We sent our Caffeo CI for repairs after 5 years and are extremely satisfied with the service and contact. The coffee machine is working perfectly again! The telephone contact was always very friendly and very helpful! We can only recommend Melitta. Thank you for this uncomplicated, really good service.

We were proud and happy to buy our first fully automatic machine. To support regional companies, we decided on the Melitta Varianza. The machine has now been repaired four times and we really didn't have any fun with the device, always just anger and fear about whether we would get the next coffee or whether the machine would be defective again. 2 days before the warranty expired it happened again and the machine was defective again. On the phone I asked if it would be possible to get a different model (we would also be willing to give a SMALL amount). About a week later I got my coffee machine back, saying it was just a small error that has now been fixed. However, there was a conversion offer so we could send in our machine and get the machine we wanted at the normal price. I am really very disappointed that it is not possible to show the customer some goodwill and I will probably have to change the manufacturer in the future.

An incorrectly delivered product was returned by me and the purchase contract was revoked. Despite confirmation of receipt by Mellitta by telephone, the refund of the purchase price was refused and the tracking number was requested. After communicating the shipment number. Only after several emails and phone calls was only a partial refund of the purchase price. It took another call and an email before Mellita agreed to pay back the remaining amount.

Today we received completely unsolicited advertising mail from Avoury The Tea, Dahnstraße in Minden (the imprint says Melitta). I'm wondering how they got my address back here. I thought data protection in Germany would protect me. Of course the letter ends up in the trash!!!!!

Instead of the Christmas parties for company pensioners that were canceled due to the long PANDEMIC phase, are there no "substitute gifts", let alone corresponding cover letters +/or DONATIONS to supposedly purely charitable organizations? Merry Christmas and a Happy New Year...

Equal warehouse workers efficient, quick unloading of papers right away. Approx

Outstanding Coffee machine ordered from Melitta, faster delivery than Amazon Prime! The machine is unbeatable in terms of price-performance ratio!

Melitta fully automatic coffee machine. Just after the warranty expires, the device starts leaking. Repair not possible. The last scrap. NEVER AGAIN! I advise against buying something like this. 150€ every 2 years is a disgrace. 0 stars would be more appropriate, but at least it made it through the warranty period

Melitta factory outlet closed due to inventory. 😫😫😫

Service not recommended if a device was not purchased directly from Melitta. Proof of warranty claims is then almost impossible and you are served with the lowest priority.

We sent in a 7 year old Caffeo Gourmet machine for repairs. There was no more coffee coming out the front. Beforehand, I announced the repair by phone as it says on the homepage and spoke to a friendly employee. The repair fee of €149 was pointed out, but this is fixed, so no matter what the machine has and what needs to be done, it won't be more than €149. Since we actually had the outer box at home, I received a DHL sticker immediately after the phone call that I could send in free of charge. Otherwise they would have sent me a suitable outer box (also free of charge). I filled out the error description and listed every flaw and defect on the machine here. So the machine was packed and sent to the post office (DHL). A total of 6 positions were replaced according to the invoice, including the brewing unit, the bean container, the front spout, the drive, and the spout sleeve. The cleaning program was also carried out on the machine. We now have a fully functional machine back. Sent on Tue October 19th, received back on Thurs October 28th, only 9 calendar days. Tracking possible at any time via DHL tracking number. Conclusion: Since I wanted to do it myself, this was definitely the better and faster choice. A lot of new parts were installed, the machine works great again, coffee like it was on the first day and hopefully we'll have peace and quiet again for the next few years. A contribution to avoiding waste by repairing old devices instead of throwing them away. Melitta certainly made a mixed calculation with a fixed price of €149, but in our case it was definitely worth it. The offers for a new machine instead of repairs were also quite fair and the prices were all significantly lower than the currently valid online price. I am completely satisfied with the process and the handling. Thanks to Melitta customer service!

I have been a Melitta customer for 5 years and bought a spare part for my machine, which arrived damaged. The answer to my complaint: "Unfortunately we have to reject your request for a replacement item. We have no guarantee on spare parts. We also have to reject a goodwill check at this point." Thanks for nothing.

Kind people. Unloading before the notification time is very quick. No parking for trucks in front of the company

Friendly and very accommodating handling of a fully automatic repair, even though the device was outside the warranty period and the defect was caused by me! Thank you for that! We recommend!

Customer service anything but helpful. I called to find out where my package was. The shipment tracking at DHL says "Status open" and I wanted to find out whether the problem is with Melitta due to many orders or whether I should contact DHL. All I got was the information that it could be both of them and that they couldn't give me any information about it at the moment. Thanks for nothing. I knew that beforehand, but I wanted a SOLUTION to my problem.

I contacted customer service due to defective Swirl garbage bags, and as compensation they sent me bags with a defective bottom (see pictures). When I asked again, described the situation and asked for a solution, the customer service at Melitta Europa GmbH&Co wrote to me. KG, Household Products Division: "We very much regret that you do not agree with our approach to your complaint, but we cannot offer you any other way of dealing with it." The customer is not taken seriously and is dismissed with a standard answer.

Great company - great products Application process as an SAP consultant: What was that anyway? The lady "Stefanie Bohnhorst", who introduced herself as IT manager and has obviously only had the job for a few months, dreams of setting up an SAP team. Unfortunately, she cannot answer any technical questions or questions about the company. It gives the impression that the applicant interview is only being conducted occasionally. Untrustworthy! Unqualified! I have NO interest in a second conversation.

I wanted to have my machine repaired. Unfortunately I can't send the machine in directly, instead I have to send an email first. The first response took 4 days to explain what the defect was. My reply the same day. Water no longer flows into the cup but from somewhere in the machine. I've been waiting and waiting ever since... Day 9

The worst service on the market! Melitta advertises 24-hour emergency service and has none! If you are a restaurateur, stay away because you are in need!

This is where you buy quality👍🏻

My Cremio milk frother is awesome. Great milk foam. Device works quietly and quickly. And the additional function for warm milk, e.g. for cocoa, is also very practical. It's quick to prepare and easy to clean. Also highly recommended as a gift. Milk foam becomes nice and firm if you let the milk rest for a little while after frothing :-)

Top aluminum foil, great coffee machine and customer service always took care of my concerns. Quickly and to your complete satisfaction. Always treated well on site. Keep it up!

Very very bad treatment of customers. I bought a fully automatic coffee machine from Melitta. 4 years old and starting to drip. No problem at first, after a while it can happen. Now I would like to repair the part and order replacement parts from Melitta. Not possible on the phone because I don't have any spare part numbers. When I asked if I could get a parts catalog, I was asked if I was a dealer. Of course not. I was offered to send the device in. For a flat rate of €150. But I don't want that. Well, the answer came then I would have been unlucky. And since I've already opened the device, it wouldn't be repaired anymore anyway. I can buy a device from Melitta for over €600 and not get any spare parts. What's wrong with you, what's wrong with you. Conclusion never again Melitta.

Great customer service! A short request via email for a lid for a thermal jug 5 (not listed in the online shop) was answered with a short, friendly email asking whether a delivery could be made directly via invoice. A few days later the lid was here too. It couldn't be easier or faster in the online shop, thanks to Ms. Hösl!

Very bad customer service. First you are promised a free repair. When I had packed everything up, it was discovered that the machine was no longer within the warranty period and that I now had to pay EUR 149.00. Impossible. I cannot recommend Melitta.

Telephone customer service non-existent. On hold several times for more than 10 minutes. E-mails take six days to receive a response. Still no solution to my problem.

Impossible behavior on the phone towards customers!! The employee expresses in a harsh way that they are NOT interested in private buyers for additional products (here: SWIRL vacuum cleaner bags)! Never experienced such an unfriendly, short manner on the phone! ABSOLUTELY NOT RECOMMENDED, we will consciously not consume any SWIRL and Melitta products in the future.

For the second time in 3 years, a coffee machine (this time Barista) can no longer be repaired because there are no more parts available. This time I have to pay an additional €499 for the Caffeo CI. No more with me. It's time for the EU to make it mandatory for at least 7 years of spare parts supply after purchase!

I have rarely experienced such bad service. The coffee machine, which was only purchased a year ago, broke. This was at the Melitta for repairs for 3 weeks without anything being done. Only after I complained several times was I assured that it would be repaired immediately. I'm curious to see how long I have to wait... One star is actually too much for this catastrophic service

Poor company Melitta According to the description, the water filter is included. If you ask, you will be told that the water filter has not been available since 2018 because the brochures have not been revised due to the environmental impact. For me this is fraudulent deception of the customer.

I can recommend this company restaurant as a gastronomic insider tip in Minden. Located right next to the Melitta factory outlet and also open to non-employees on weekdays. Here we got a full lunch with dessert and drink for two people for under 20 EUR. Tip: Get a guest card from the machine in the restaurant beforehand, as cash is not accepted at the checkout.

NEVER AGAIN MELITTA!! Our first coffee machine was defective four times during the warranty period. The fourth time, Meltta offered us the opportunity to purchase a better device for an additional charge. We went along with it and the “new” device started leaking after a few years. A seal would have to be replaced. A call to the unfriendly service advisor revealed: There are (officially) no more spare parts available for the machine. Instead, another offer for change. So we should spend about 200 times the value of the replacement part and make an otherwise usable device less harmful to the environment. NOT WITH US! Melitta has obviously not yet understood the signs of the times. That's why: MELITTA NO THANKS!

Customer service has deteriorated... Hello, For several years we have had a Melitta Coffeo Duo, our most important utensil in the kitchen. Yesterday she gave up the ghost for the third time. But hey, technology can also break. But what is very disappointing is the fact that we can no longer pick them up the next day like we did last time (we live in the neighboring town of Minden), but have them sent to us after about 2 weeks! Has the workshop at Melitta also been outsourced to Eastern Europe? A pity... If the machine breaks again we will buy a new one. But I can't say whether it will be another one from Melitta, because the advantage of quick repairs on site in a few hours is no longer there! As I said, it's a shame...

We are absolutely thrilled with the customer service. A call about a defective device (within warranty), a short time later an email arrived with a return slip and a form for describing the error. We sent our machine to Melitta on Thursday and the new machine was there on Saturday, two days later. The telephone support was also very friendly and competent. Five stars + from me