McDonald's Restaurant in Duisburg

I was there twice for a transit and both experiences were pretty bad unfortunately. I once had to leave before getting my order as it took over 20 mins to get one burger. The other time I got a wrong burger which I found out later and could not get the right one.

I placed an order for table service at the self-service kiosk. Unfortunately, the order wasn't ready within 30 minutes. When I inquired, I was told they didn't offer table service and that the order had already been discarded. The employee then became very unfriendly and refused to process the order again. Only after I threatened to complain was the order finally processed, but with a delay and a long wait at the counter.

To… and always forgetting something. Thanks for nothing.

DO NOT go there for large orders!!!!!!! We ordered their food for almost 100 euros. SEVERAL items were forgotten. 1 entire Friends Meal, 3 drinks, several fries, and a cheeseburger. With such a large order, you get way too many bags within bags, with everything hidden somewhere, to check on the spot. We drove home and then saw what was missing. We drove back for 30 minutes and argued. They said they would have packed it "in any case." No, no, and... NO! I hope the next Burger King opens in your restaurant. So antisocial. But it fits Duisburg. Don't let them fool you. By the way, we didn't get 3 drinks, etc. :) Just the Friends menu after all that discussion and their typing. Cheeky.

My girlfriend and I had to catch an important bus at 2:02 am. We just wanted to eat something quickly after a concert. People who ordered AFTER us got their food first. Fries were cold and soggy. Burgers were dry and disgusting. This is not FAST food at all. With my happy meal, I wanted a tiny tan and got some UGLY WOLF. Sorry, but it's worse than McDonald's lol.

The employees often simply don't give out the matching goodies at McDonald's collaborations! When we buy, they don't mention at all that there are no extras – we buy the meal precisely because of the collaboration, and only after paying do they suddenly say, "It's not available." After asking several times, they reluctantly bring it out. Honestly, why is that? We're paying for the collaboration meal – why should we beg for the accompanying gift? McDonald's, do you actually know that your marketing campaigns are so ruined by the employees? The experience was just truly disappointing!

The food isn't ready yet, but it's shown on the display for pickup. What's the point of all this?

A disastrous company. You order a coffee and it's not ready within 10 minutes, and then you're offered a stale one. The employees do everything else except prepare and hand out the menus. There are easily ten people working at a time, all at once. It's a McDonald's station, so things have to happen quickly to catch the train.

I've never been to a dirty restaurant; there was trash everywhere, drinks and food spilled and lying on the floor. I wouldn't eat here again.🤮🤮🤮🤮🤮

A huge shout-out goes out to the lovely employee with the glasses who helped two elderly travelers so well with their orders at the terminal today! Keep it up, someone like that brightens up the day 🥰

Shift manager is an absolute legend

I ordered takeout, not to mention that the store is far too small for the crowds (poorly planned, in my opinion). But what's a disgrace is that, despite wearing hairnets, we still had a hair in our burger. How can that be? It takes away your appetite, and I'd even pay for it. What a disgrace.

We were there after the MSV vs. Rostock game. Sure, there was a lot going on in the city, at the main train station, and lots of fans just wanting to grab something quickly after the game. But yesterday was a complete disaster! You had to wait 45 minutes for your order; at one point, the number for "Preparing" disappeared from the screen. Several people had to go to the staff and ask where their order was. After all, you had paid! They had to improvise quickly, and the food was prepared. People who had placed their orders 30 minutes later were served first. At some point, McDonald's had to close its doors (probably due to police, because of away fans), so no one was allowed in. - All good - but no one was allowed or able to leave either! That can't and shouldn't be allowed! You had to yell (!) in the store that you wanted to leave until an employee came and opened the door and let you out. Absolutely terrible work last night!

simply stomach ache from eating

Not recommended!! The food tastes good and is served warm, but you have to wait at least 15 minutes for a single burger! Despite plenty of kitchen staff, it's impossible to serve guests in a reasonable time, so there are sometimes around 30 customers waiting in front of the pickup terminal at the same time! All in all, very poor organization and definitely not recommended for a quick snack!

In short: Very dirty (floor, tables, counter), tablets on which the food was placed. Staff very unfriendly, no smile, no time of day, no "please" notice. Burger was unfortunately lukewarm.

The food was bad. The Royal TS hamburger was cold and the fries were inedible. The last time I went, the employee at the terminal turned me away. The reason given was that the order would take over two hours. The only positive thing: the restaurant has plenty of seating.

Very bad service, the food tasted rubbery and half of it was forgotten!!!!!!!!

Never again! Service = 0. I've experienced quite a few things in the store over the years, whether it was a big rösti without rösti (which, of course, wasn't noticed until I got home), a long-time employee who, without asking, rambled on the customer with his opinion of the "coronavirus lie," or orders being completely forgotten (which is particularly impractical during a lunch break with limited time). Mistakes happen and are human; what matters is how you deal with them. Yesterday, my order was forgotten again. The number remained on the display continuously, people came and went. A good 12 people who came after me were served. It was a standard order with no special requests. After asking for more than 15 minutes, it was finally served. Still, 20 minutes for 20 nuggets – I have a different idea of ​​a fast-food restaurant. Last time, the shift manager was extremely uncomfortable and, as part of the promotion at the time, offered a second glass as compensation and sincerely apologized. Now, an unbelievable and half-hearted "sorry" and nothing more. On the contrary, the employee felt he'd rather just fool around the whole time. That was the last time I visited the branch.

I don't like the taste of food; it's like I'm eating paper. The matcha isn't tasty, and the milk is overheated.

Certainly, though today I ate the worst McRip of my life, so dry that at first I thought there was no sauce on it, but there were signs of something dry... There's no point in discussing the prices anymore; tomorrow we're going to Croatian food with three people. For three starters, three funny Bosnians, drinks, and dessert, we'll pay the same as we did today at the fast-food restaurant. Find the mistake...

A very busy McDonald's right next to the train station, but with convenient opening hours. While tables are cleaned regularly, it often feels a bit messy due to the large number of people. Orders take longer than usual. There are self-ordering kiosks and table service: you can order at the terminal, pay by card, and have your food brought directly to your table.

45 minutes for a cheeseburger that is 2 hours old

Friendly staff, food arrived quickly, and the order was complete. One criticism: they could pay a bit more attention to cleanliness, especially since they've just opened.

I have to honestly say I find it beyond disgusting that I get cold food. The fries 🍟 were so soft and soggy. There was vomit all over the place by the door. The staff were so unfriendly, and you've never experienced this restaurant with such cleanliness. I paid €98.30 for nothing, and everything was inedible. I find this antisocial and a complete rip-off. I can't recommend it. Well, everyone has to decide for themselves. 😔😔😔

I ordered a chocolate milkshake in a reusable cup. The shake, which I received after a relatively long wait, tasted of berries and vanilla, but not at all like chocolate. Furthermore, the cup had a disposable lid, which I didn't want, and I was given a disposable straw. After I asked for a replacement, I (presumably) received a new shake, which tasted the same.

I eat every time Buger from Mc Doneld I have stomachache and I always eat bugerme is good so bugerme is better than Mc Doneld

Wow, what a run-down place. Cold food, no napkins, filthy furniture, and irritated staff. Thanks

VERY bad experience!! I entered the store and got in line when a young worker with a black beard approached me with a full tray. When he asked me to step aside, I did just that, only apparently not in the direction he wanted me to, so he couldn't be lazy and had to take a step FURTHER around me. So he kept pushing me so hard I had to say incredulously, "Yeah, I'm definitely not moving out of the way AS A CUSTOMER!!," because he had plenty of room on the other side. He did that, but then turned around and stopped to ask, "What did you just say?" and glared at me angrily!! Is this employee publicly confronting me as a customer? — UNBELIEVABLE, OUTRAGEOUS!!! Workers like that have NO business being in customer service!! Otherwise I would have given 4 STARS for the rest of the friendly staff, but thanks to that one person there are only 2!

Today, I ordered a Filet o' Fish meal and sat down at a table on the second floor to wait for my order. It took 15 minutes to place my order, and by the end, there was no sauce, so I had to go downstairs to get it myself. When I opened the box with the burger, I saw only one piece of cheese in it, even though I had ordered "double cheese." I went back downstairs to check, to which the manager probably replied that they usually put half a piece of cheese in a burger, and since I had ordered double cheese, they put a whole piece of cheese in mine. So, I wanted to know, how long have people been paying extra to get one piece of cheese in a burger instead of half? And it's not about the 30 cents, it's about how idiotic the situation is. My mood was ruined, thank you very much!

Is McDonalds what more can you say and I love MC

Unfortunately, I didn't get plant-based nuggets, but regular nuggets. Unfortunately, I only noticed this on the train.

When delivered via delivery service, the order is often cold or incomplete. Despite only a 1.5 km distance, it sometimes takes over 60 minutes. Furthermore, online prices are 50–70% more expensive than in-store. For a well-known chain like McDonald's at Duisburg Central Station, this is absolutely disappointing.

Typical Mc's, but one thing intrigued me: the wait time. About 10 people working between the kitchen and the cash register, and believe me, there were about 7 or 8 of us waiting, with an average wait of 15 minutes! This isn't the standard for this chain. The staff was calm and relaxed. 😂

Pickup display not under control

The worst service, the slowest in my life

The worst fries I know of. Feathered leftover eaters are happy to take up the offer.

Long wait of over 20 minutes for the ordered food even though there were hardly any customers present, cheeseburger not cooked through, fries cold and soggy and no restrooms available.

Subject: Complaint about rude staff and poor service at McDonald's Duisburg. Dear Sir or Madam, I would like to complain about a very unpleasant experience at your Duisburg branch on July 18, 2025. I placed my order and had to wait an unusually long time for it. While I was waiting, orders from customers who had ordered after me were already being taken out. Since I had to catch my train soon, I politely asked the staff how long it would take. Instead of a friendly response, I was treated very rudely. After I finally received my order, the blond man at the counter told me "never to order from them again." I find this behavior completely disrespectful and unacceptable. Overall, the service was very slow and the staff's behavior extremely unprofessional. I would not have expected something like this from McDonald's. I request a statement regarding this incident and hope that appropriate measures will be taken to prevent such behavior in the future.

About 10 minutes ago, I ordered two coffees and a cookie at the McDonald's in Duisburg. While I was still at the checkout, I told the employee that the cookie was hard around the edges and soft in the middle and asked for a replacement. The only response was, "They're all fresh." Unfortunately, we had to head straight to the train and didn't have time to discuss it further. We ended up throwing the cookie away. Very disappointing – we were looking forward to a fresh cookie, but unfortunately, it was inedible.

Never had such unpleasant employees before. I was truly shocked. I can't recommend them.

There was trash everywhere on the tables that the staff hadn't cleaned up, and there was even a pile of trash on the floor in a corner. The food was ready quickly, thankfully, but the McFlurry was mediocre. The fries, however, were better than at your average McDonald's.

There was trash on almost every table. That's unnecessary.

Absolutely unfriendly, arrogance to the max. Not recommended

Everything is very good as you would expect

Very bad service, half of the food was forgotten and got the wrong thing, never again, I only got 2 sauces, we had 30 nuggets, there are usually more, I don't know, I'll never eat there again

Unfortunately, I didn't receive my entire order. When I mentioned it to an employee, he became very rude and refused to give me the missing food, and the manager was the same. So, I basically threw money away. If it were possible, I would give it 0 stars. 🤬

not even half of the cup full of ice 💀 that crazy for 4€

There is no toilet, it's just terrible

Always chaos, coffee okay, super busy and employees shout the numbers unpleasantly loudly even though there is a display.

Very unfriendly staff, I simply didn't get my food

Whenever I'm working in person, I like to start the day with breakfast here at McDonald's in Duisburg. It's super conveniently located, the staff is friendly, and the atmosphere is pleasantly calm in the morning. I especially like the Bacon & Egg McMuffin and the hot coffee – just what I need to start the workday awake and in a good mood. Ordering via the terminal is quick, and the food is always freshly prepared. The cleanliness and service also leave nothing to be desired. For me, it's the ideal place for a quick, delicious breakfast before the office routine begins. I highly recommend it if you're in the area in the morning!

A picture can reveal more than what a thousand words can express.

Dear McDonald's Team, I would like to express my dissatisfaction with a very unpleasant situation I experienced in one of your restaurants. The issue is that in the restaurant in question, ordinary guests apparently have unhindered access to areas that are actually intended only for employees or authorized personnel—clearly private spaces. To my astonishment, it seemed as if no one cared that guests were there, even though it is neither permitted nor appropriate. And the food was unbearable! I find it very worrying that such incidents are apparently being ignored. This is not just about security and data protection aspects, but also about treating employees and internal processes with respect. I expect such areas to be better secured and access to be controlled. I therefore ask you to take this matter seriously and take appropriate measures to prevent something like this from happening again in the future. Sincerely, Danal Muchaev

One star – Absolute disappointment! I'm really disappointed with McDonald's. I was looking forward to a "New Blue Sour Dragon Tongue" ice cream – ordered it, paid for it, and expected to get a bright blue, eye-catching ice cream like the ones advertised in the pictures. What did I get instead? A completely normal white ice cream – nothing blue, nothing special, just standard. Let's be honest: If you're advertising something new, eye-catching, and distinctive in color, then the product should be delivered exactly like that! I didn't just order an ice cream – I was hoping for an experience, something new, something that would deliver what it promised. Instead, I was disappointed. No explanation, no apology, just the wrong ice cream handed to me. That's not how you treat customers. If you can't deliver what you're advertising, then don't do it at all. That was the last time for me. One star is still too many.

Open late into the night. When hunger strikes.

The worst and dirtiest McDonald’s in Germany.

Very unfriendly employees. When asked about a 12 minute waiting time on May 1st. Unfortunately, at around 2 a.m. in an almost empty restaurant, I only received unfriendly comments.

You should pay more attention to cleanliness but otherwise it's great.

The food was very tasty, but I had to wait a long time even though I only ordered one thing. Very dirty

The service is very bad. I ordered a breakfast set and a pancake. When I arrived at the table and started eating, I discovered that the pancake had not been given to me. I asked about it and she said I had to provide proof of payment.

Very bad service!!! Woman on the phone was really rude! Always dirty there and stinks.

Important the employee disrespectful and important disgusting. They have no respect for talking to customers

There was a bone in my chicken burger, I almost broke my tooth, plus the cleanliness is zero, hygiene is zero

There was a traffic jam at the food counter. The seating area on the 1st floor is large, but was very dirty.

There is no toilet. Hygiene 0. Only the food was hot but the taste was average

The restaurant doesn't even have a toilet for customers. The staff is extremely unfriendly.

worst service I have ever received.

Today I was there during rush hour and saw a team of mostly adult, extremely competent women. The service was very quick and the tables were clean! Excellent – ​​congratulations to your staff!

Dear owners of this particular restaurant, please pay attention at a misbehaving manager that keeps working at your restaurant since 2022. Today I saw this guy again and recognized him as he did to 3 foreign students exactly same what he did to me 3 years ago: he sent the descent guys away with no food recommending them to start learning German, adding that if they live in Germany, they need to speak German, not English. Same speech he delivered to me when I just came to Germany in 2022. I thought that was a joke that time but now I see the guy is serious. And this is a restaurant in a city having one of the biggest international universities in this region ....

Really outrageous... the Pokémon card promotion is currently running in the Happy Meal... My friend and I each ordered 1 Happy Meal at these order columns and selected that we would like to have the cards as toys...then another toy was simply put in front of me when I picked it up...then we asked why it was selectable at the order column...and a blonde employee claimed that all the cards were gone.. ..Shortly afterwards my friend's order was ready... and he suddenly got the cards put in the bag by another employee...then we said...AHA, so there are cards after all!!!! And I exchanged the toy that I didn't want for the cards...and my friend asked again why the other person said there were no more cards...to which the employee just said no... ...she just blatantly lied to our faces...something so incompetent...&...unbelievably cheeky! Deliberately lying to the customer! Later we found out that you had given my friend the completely wrong food....he didn't want nuggets but a cheeseburger and no sweet and sour sauce....but mayo for the small fries..honestly, what kind of crap club are you? We will never go to you again!!! And above all, blatantly lying to the customer's face... You really don't need such employees! And it's not like we each ordered 10 Happy Meals....like other crazy people all over Germany do because of this promotion, but each of us ordered 1...because we just wanted to have cards....because we come from the generation in which Pokémon first came out....

One star is still too many here. I left the store without my food after having to wait 15 minutes for a burger. It stank badly and when I asked what was wrong with my burger, I was answered snidely with “I didn’t” and “you’ll have to wait.” There is complete chaos in the branch and work is carried out with absolutely no concept.

Yes. If you know what you want and use the app for coupons and discounts and to pre-order so you don't have to wait and get hot food, then you can have a good meal there, even if you're full. But for take away! , or just go eat upstairs and then go back home!!! Just don't have it delivered!!!😕. BG!

Extremely racist manager! I was waiting for my friend at McDonald’s before ordering, sitting there for about 15 minutes because we had a lot of luggage. Suddenly, the manager—who couldn’t speak English—came over and rudely told me to leave, falsely claiming I had been there for ‘two hours.’ A nearby customer had to translate for me. I explained that I was about to order, and the customer even offered to watch my luggage while I did. But the manager, being incredibly rude again, refused and insisted I leave immediately. This was blatant discrimination. Absolutely unacceptable!

So, as always, you pay way too much for poor quality and then they don't even have a toilet! You then have to go across the entire station to go to the toilet.

★★★★★★★★★★ ✫ 14⭑2⭑2025 ✫ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ FOOD⭑DRINK >>> Cheeseburgers Well :c ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ CHAIR⭑TABLE >>> ✔️ ✮✮✮✮✮ TOILET >>> ✖️ ✮✮✮✮✮ CARD PAYMENT >>> ✔️ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ OTHER The burgers used to be a bit bigger And cheaper... I miss those days ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑

If you're hungry, you should eat somewhere else. At peak times you can wait 45 minutes...

Unfortunately, my visit to McDonald's was disappointing. The staff was rude and unprofessional. It's a shame that this kind of behavior still occurs in Germany. Hopefully the friendliness and service will be improved!

We have received several products either incorrectly or not at all. When we asked the staff about it, we were told: “We are out of fries and Coke Zero.” However, this was incorrect as fries were in stock. Nevertheless, we didn't get medium fries twice, nor a regular Coke (not even Diet Coke). We did not receive a refund for the missing fries. In addition, the food was in poor condition as it had obviously been sitting around for a long time.

There is only a private toilet ...... which is bad

What a difference in prices for menus in Germany compared to the Netherlands.

There was a lot going on this Sunday at 6 p.m. The staff can't do anything about that, of course it takes longer. But when I went to say that I had to catch my train and whether they would quickly prepare my order of 3 burgers, unfortunately one wasn't given to me. I created 2 chicken burgers and 1 cheeseburger, I ordered one using a coupon and paid for the third with my points. But I only got 2 burgers, points are gone and I couldn't argue because I had to get to the train. Unfortunately you can't give 2.5 stars, 3 would be too much after all I only received part of the paid order.

I was here early morning and the space was spotlessly clean. There appeared to be a space for a cashier but nobody was there so I ordered through the automated machine and picked-up the food from the pick-up counter. The food and coffee were consistent with McDonalds style/quality I have experienced around the world.

Having to wait half an hour for two burgers is really annoying. Especially when you have to deal with such disrespectful staff.

I was there earlier, ordered a menu with 2 small cheeseburger fries and Lipton iced tea €5.99 via the mc smart app, I go out to catch my train, look in the bag on the train and what do I see, a cheeseburger [lukewarm] mayonnaise and the drink 🫡 😡🤬 If the train hadn't left, I would have come back upset... that doesn't work. Completely non-existent, there were 4 others in front of me, so you could get stressed or something like that. Otherwise tidy and clean 😉

You throw 14ö into the pot but you can't leave it for a short time.

I have had enough of the constant rude and disrespectful behavior of the staff here. I can no longer tolerate such attitudes, and I demand a resolution to this issue

McDonalds in the train station. Food was made quickly and was good.

The food is very good and the service is fast

The branch is large and clean. You can have the food brought to you, but unfortunately it arrived cold.

“The M” burger without cheese and with cold meat. Fries almost raw

The McDonald’s in Duisburg Central Station is ideal for travelers who need a quick meal. The central location and the typical McDonald’s offering make it practical, even if it gets very busy and hectic at peak times. The staff is friendly, but the cleanliness and freshness of the food can deteriorate a bit when there is a lot of crowds. Overall, the restaurant offers solid value for money for a quick bite to eat.

25 minutes waiting time, completely overwhelmed staff, order was only given after I wanted my money back and then the burgers without sauce. That was really the last time.

Yesterday we were at McDonalds in Duisburg at the train station. The employees are totally unmotivated, you could tell that they don't want to work. The shop looked impossible, everything was dirty and sticky. Our order took quite a long time and things were missing or we got the wrong shakes and the burgers were cold. So that's impossible for a shop like that and we won't go there anymore.

Sometimes a little slow, but the food is always warm

The service is really bad and I will avoid this branch in the future.

Dirty, unfiendly, awful. They won’t give you a simple cup of water without making it pay for it. Ridiculous. Full of crazy people

Very busy in this McDonalds. People push forward as if it is the most normal thing in the world. Fries are very soft. My order was otherwise correct. There was rubbish everywhere. Luckily I don't come here often anymore

Super friendly staff, CLEAN, It's all ok.

I ordered food via the app, but the person at the order counter couldn't handle it and was rude. I came by car and received nothing. While I was waiting, her colleague pointed out that she hadn't cleaned her tray properly. When she came to me, she seemed to take her bad mood out on me, or that's how she always sees this work. In the past, when I was ordering, I met a gentleman who was very friendly and accommodating.