McDonald's Restaurant in Duisburg

The restaurant doesn't even have a toilet for customers. The staff is extremely unfriendly.

worst service I have ever received.

Today I was there during rush hour and saw a team of mostly adult, extremely competent women. The service was very quick and the tables were clean! Excellent – ​​congratulations to your staff!

Dear owners of this particular restaurant, please pay attention at a misbehaving manager that keeps working at your restaurant since 2022. Today I saw this guy again and recognized him as he did to 3 foreign students exactly same what he did to me 3 years ago: he sent the descent guys away with no food recommending them to start learning German, adding that if they live in Germany, they need to speak German, not English. Same speech he delivered to me when I just came to Germany in 2022. I thought that was a joke that time but now I see the guy is serious. And this is a restaurant in a city having one of the biggest international universities in this region ....

One star is still too many here. I left the store without my food after having to wait 15 minutes for a burger. It stank badly and when I asked what was wrong with my burger, I was answered snidely with “I didn’t” and “you’ll have to wait.” There is complete chaos in the branch and work is carried out with absolutely no concept.

Really outrageous... the Pokémon card promotion is currently running in the Happy Meal... My friend and I each ordered 1 Happy Meal at these order columns and selected that we would like to have the cards as toys...then another toy was simply put in front of me when I picked it up...then we asked why it was selectable at the order column...and a blonde employee claimed that all the cards were gone.. ..Shortly afterwards my friend's order was ready... and he suddenly got the cards put in the bag by another employee...then we said...AHA, so there are cards after all!!!! And I exchanged the toy that I didn't want for the cards...and my friend asked again why the other person said there were no more cards...to which the employee just said no... ...she just blatantly lied to our faces...something so incompetent...&...unbelievably cheeky! Deliberately lying to the customer! Later we found out that you had given my friend the completely wrong food....he didn't want nuggets but a cheeseburger and no sweet and sour sauce....but mayo for the small fries..honestly, what kind of crap club are you? We will never go to you again!!! And above all, blatantly lying to the customer's face... You really don't need such employees! And it's not like we each ordered 10 Happy Meals....like other crazy people all over Germany do because of this promotion, but each of us ordered 1...because we just wanted to have cards....because we come from the generation in which Pokémon first came out....

Extremely racist manager! I was waiting for my friend at McDonald’s before ordering, sitting there for about 15 minutes because we had a lot of luggage. Suddenly, the manager—who couldn’t speak English—came over and rudely told me to leave, falsely claiming I had been there for ‘two hours.’ A nearby customer had to translate for me. I explained that I was about to order, and the customer even offered to watch my luggage while I did. But the manager, being incredibly rude again, refused and insisted I leave immediately. This was blatant discrimination. Absolutely unacceptable!

Yes. If you know what you want and use the app for coupons and discounts and to pre-order so you don't have to wait and get hot food, then you can have a good meal there, even if you're full. But for take away! , or just go eat upstairs and then go back home!!! Just don't have it delivered!!!😕. BG!

So, as always, you pay way too much for poor quality and then they don't even have a toilet! You then have to go across the entire station to go to the toilet.

If you're hungry, you should eat somewhere else. At peak times you can wait 45 minutes...

★★★★★★★★★★ ✫ 14⭑2⭑2025 ✫ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ FOOD⭑DRINK >>> Cheeseburgers Well :c ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ CHAIR⭑TABLE >>> ✔️ ✮✮✮✮✮ TOILET >>> ✖️ ✮✮✮✮✮ CARD PAYMENT >>> ✔️ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ OTHER The burgers used to be a bit bigger And cheaper... I miss those days ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑

Unfortunately, my visit to McDonald's was disappointing. The staff was rude and unprofessional. It's a shame that this kind of behavior still occurs in Germany. Hopefully the friendliness and service will be improved!

We have received several products either incorrectly or not at all. When we asked the staff about it, we were told: “We are out of fries and Coke Zero.” However, this was incorrect as fries were in stock. Nevertheless, we didn't get medium fries twice, nor a regular Coke (not even Diet Coke). We did not receive a refund for the missing fries. In addition, the food was in poor condition as it had obviously been sitting around for a long time.

There is only a private toilet ...... which is bad

What a difference in prices for menus in Germany compared to the Netherlands.

There was a lot going on this Sunday at 6 p.m. The staff can't do anything about that, of course it takes longer. But when I went to say that I had to catch my train and whether they would quickly prepare my order of 3 burgers, unfortunately one wasn't given to me. I created 2 chicken burgers and 1 cheeseburger, I ordered one using a coupon and paid for the third with my points. But I only got 2 burgers, points are gone and I couldn't argue because I had to get to the train. Unfortunately you can't give 2.5 stars, 3 would be too much after all I only received part of the paid order.

I was here early morning and the space was spotlessly clean. There appeared to be a space for a cashier but nobody was there so I ordered through the automated machine and picked-up the food from the pick-up counter. The food and coffee were consistent with McDonalds style/quality I have experienced around the world.

Having to wait half an hour for two burgers is really annoying. Especially when you have to deal with such disrespectful staff.

I was there earlier, ordered a menu with 2 small cheeseburger fries and Lipton iced tea €5.99 via the mc smart app, I go out to catch my train, look in the bag on the train and what do I see, a cheeseburger [lukewarm] mayonnaise and the drink 🫡 😡🤬 If the train hadn't left, I would have come back upset... that doesn't work. Completely non-existent, there were 4 others in front of me, so you could get stressed or something like that. Otherwise tidy and clean 😉

You throw 14ö into the pot but you can't leave it for a short time.

I have had enough of the constant rude and disrespectful behavior of the staff here. I can no longer tolerate such attitudes, and I demand a resolution to this issue

McDonalds in the train station. Food was made quickly and was good.

The food is very good and the service is fast

The branch is large and clean. You can have the food brought to you, but unfortunately it arrived cold.

“The M” burger without cheese and with cold meat. Fries almost raw

The McDonald’s in Duisburg Central Station is ideal for travelers who need a quick meal. The central location and the typical McDonald’s offering make it practical, even if it gets very busy and hectic at peak times. The staff is friendly, but the cleanliness and freshness of the food can deteriorate a bit when there is a lot of crowds. Overall, the restaurant offers solid value for money for a quick bite to eat.

25 minutes waiting time, completely overwhelmed staff, order was only given after I wanted my money back and then the burgers without sauce. That was really the last time.

Yesterday we were at McDonalds in Duisburg at the train station. The employees are totally unmotivated, you could tell that they don't want to work. The shop looked impossible, everything was dirty and sticky. Our order took quite a long time and things were missing or we got the wrong shakes and the burgers were cold. So that's impossible for a shop like that and we won't go there anymore.

Sometimes a little slow, but the food is always warm

The service is really bad and I will avoid this branch in the future.

Dirty, unfiendly, awful. They won’t give you a simple cup of water without making it pay for it. Ridiculous. Full of crazy people

Very busy in this McDonalds. People push forward as if it is the most normal thing in the world. Fries are very soft. My order was otherwise correct. There was rubbish everywhere. Luckily I don't come here often anymore

Super friendly staff, CLEAN, It's all ok.

I ordered food via the app, but the person at the order counter couldn't handle it and was rude. I came by car and received nothing. While I was waiting, her colleague pointed out that she hadn't cleaned her tray properly. When she came to me, she seemed to take her bad mood out on me, or that's how she always sees this work. In the past, when I was ordering, I met a gentleman who was very friendly and accommodating.

Gross McDonalds. They also forgot multiple parts of our order and there were some creepy people hanging around inside. It was very uncomfortable

Worst service, my food arrived wet and cold, the driver was rude and couldn't speak German or English, the service took longer than stated, my food arrived at 8:30 p.m. and it arrived at 9:53 p.m. I live 10 minutes away

Unfortunately it's pretty dingy there. Addendum, I was there again at the beginning of September 2024. Even dirtier and pigeons fly around in the upper area because the windows were open there. This branch should be closed.

Employees are not very friendly!

Idky the stars are so low. This mcd is as good as any other. My order was hot and fast and so delicious. It's a very busy place in a train station, so be patient! I would eat here again and again. In fact, I'm on my way...

As an employee back then, I saw enough. I wouldn't go out to eat anymore. The hygiene of the employees doesn't go to the toilet without washing their hands. They go smoking without washing their hands. They go back to the grill

I was at McDonald's on August 30, 2024 at 9:18 p.m. and ordered through the self-order screen. After I paid with the card, the receipt wasn't printed out. When I pointed this out to the staff, the (presumably) manager, a red-haired woman, came and tried to repair the receipt roller. Nevertheless, our receipt, on which the payment should have been confirmed, was not printed out. The manager then asked us what we ordered, but our order didn't show up in the system. Despite all the information and my confirmation via online banking, she really wanted to see a bank statement. She even sent us to the savings bank even though I showed her that the amount had already been debited. When we returned it turned out that our order was in the system after all and the last number shown on the screen was ours. However, we were not informed about this, but were allegedly called several times, even though we were at the savings bank the whole time, as requested by the manager. Instead of an apology, we were treated arrogantly, especially by the manager, who then simply hid. We ended up receiving our order from another employee who asked us if everything was OK. However, this was just a feeble attempt to cover up the previously poor service. This experience was extremely disappointing and I expect better customer service and more professional handling of issues in the future.

The McDonald’s branch was a mess!!! The fries were below their absolute cooking point. A pungent smell surrounded the entire store so I couldn't enjoy my McDonald's experience to the fullest. It's not even possible to use the toilet because it's locked. Finally it can be said that the branch can be closed. It's better to invest your money in the kebab shop next door! I really had to control myself but it's hard to control myself in a branch like this!!

Strange animals came from above the bench

Closes before closing time, we relied on you!!

The staff was overwhelmed. They were so slow that I gave away my ticket because otherwise I would have missed my train.

🤮🤮 Dirty restaurant , fries eas cold and from morning maybe , burgers 🤮🤮🤮🤮

Better 0 stars… No toilet (not even in the train station), broken machines and plan nuggets were chicken…!!!!!!!! It couldn't be worse...

Just for Thorsten, the pigeon with whom I was allowed to eat there...

I made my order at 7:15 pm while I was waiting for my train. I had 20 minutes before the train departed, I stood and waited for my order, but after 20 minutes it was still not prepared. I asked twice to log into my app and give the order a little faster as I was in a hurry on the train. As a result, I just left without waiting for my order. But, as it turned out, my train also decided not to rush. And he was late. This allowed me to return for my order, but it simply disappeared from the table. I asked the staff twice where my order was. They just didn't talk to me (I spoke English). I waited another 10 minutes and, unable to bear it, started a scandal there. I was ready to call the police if I had waited another 10 minutes. This is complete disrespect for customers. I have been to many countries and many McDonald's, but I have never seen such a boorish and indifferent attitude anywhere. I highly recommend that you do not enter this branch at all.

Really unfriendly staff, forever waiting times, lukewarm food. Absolutely no recommendation! With a waiting time (over 40 minutes), I spent over an hour in the branch. Not once did anyone clean the tables or empty the trays from the return boxes. It was dirty and stuffy.

Hello. I was just eating and got an mc smart menu like chicken mc nuggets x9 and a long chicken and an apple turnover. Guess what happened? I was given vegetarian nuggets and no apple turnover. I'm not concerned about the money now It's just that the employees are too incompetent to pack orders! The food was still delicious ;) but I find that if I get food for €20, the food will be packaged correctly

We had something delivered. So sorry, that doesn't work at all. Ordered large fries and only got half of them. The fries weren't even fully cooked yet. Ordered a Diet Coke and what was delivered was a Coke. So that was the last time. Has let up like that.

The little employee has now become friendlier (by her standards), but enthusiasm still looks different. However, there is now a new employee with a piercing in her face, who answered when we asked how many kcal a mcfluryy contained. “Am I Google”, I find this to be cheeky and I expect friendly answers.

Amazing food loved it still thinking about it in America

Had 2 happy meals with cheeseburgers. Didn't get cheeseburgers but hamburgers and the fries were still completely raw

Dirty McDonald's. Food is ok. The self-service terminal cashier doesn't work. When you order, your order number disappears from the pick-up screen before you've been serving. So confusing at best. Breakfast order took longer than at other places. The stairs is blocked off, there are nets hanging probably against pigeons. The tables were sticky and not cleaned.

Food typical McDonald's. However, the shop was unclean and the food was incomplete. There were no napkins. No toilet, no way to wash your hands. This is not what I'm used to from McDonald's.

The only fresh thing was the curry sauce. How can you run a store like that? This is a food stall for the pigeons and rats at the train station. All burgers at least 2 hours old. It actually tasted completely rotten. Every brothel is better run! Save your money before you catch something else here. I'm still puking now!!!!! Nobody loves McDonalds!

No toilets, bad food. Service not nice

I have been a loyal customer of this branch for 20 years and am thrilled every time!! The morning shift especially warms my heart. Great people you have there 👍🏽 good luck

One star too many. The lady who was at the checkout on June 24th, 2024 at 10:30 p.m. said the Apple bag would take 5 minutes and that I would like a church bag for it. I waited about 30 minutes for my order then she said she had to wait another 5 minutes for A.taschen too. Then she put 4.5 hour old dried church bags in the bag for me.🤮 The store smells like pee😷.

I wait 8 minutes for 2 pieces of fresh chicken and coffee. Let me know so you don't miss your train

Got real meat when i ordered mcplant

A burger for over €5 is made from pieces of bread and lukewarm meat. Lettuce is in the paper next to the burger. Put the sauce in a third of the burger and squeeze it out. Server suggestion on the selection board is all well and good. But what you get is actually an inedible disaster.

Terrible people don't even know English, which is a must have all over the world Drive away the horror, horror, horror!

I placed an order using the touchscreen and paid with a bank card. Then the scoreboard went out (see photo). I contacted the employee who said he hadn't received the order. The money was debited from my card and I didn't receive my order! Terrible staff and terrible technology at this McDonald's!

The Dino is a great and likeable employee, he definitely deserves a promotion. Super friendly and puts you in a good mood.

I waited there for 14 minutes for my food and it was only lukewarm. I won't eat there again. On the upper floor, not a single table is clean, the tray trolleys are always full, there is rubbish and leftover food everywhere, and some of the tables are closed so you can't eat there. The management would rather talk nonsense to the employees instead of checking that the store is in a reasonable condition. And finally stop complaining about the lack of a toilet. In Essen Oberhausen Düsseldorf there is no toilet at McDonald's, but there is the train station toilet and There is also no longer any legal requirement to have a toilet if it is on the door like it is there. The previous owner wanted to install a toilet there, but Deutsche Bahn said no, they didn't need that. Before McDonald's there was Burger King in there. If you can still remember the toilet from Burger King, you don't want to go to that toilet.

Lak they don't have a toilet, what that... is illegal in Germany, someone should call the public order office

Employees are unfriendly I wanted to get something and only had change, i.e. €2; 1€; 5 cents etc. I was then at the cash register and wanted to give the money to the employee. You: “€7.50”. She didn't hold out her hand for me to give her the money. Then I said: “Here’s the money”. She looked at me and I said again: “Here is the money”. She then: “YES 🙄 …”and looked at me aggressively. Now she held out her hand so that I could give her the money. She counted annoyed and gave me the receipt. I even said goodbye but she wasn't interested at all. And the 1 star just because the food tasted good, otherwise 0.

Get Happy Meals without toys! Even without dips! Unbelievable

Half of it was missing. When we asked over the phone, the branch manager informed us in an extremely unfriendly manner that there would be neither a refund nor a subsequent delivery. Furthermore, correct reviews have now been removed and displayed.

The food was very tasty, definitely better than in Oldenburg, made with love. Service was also very quick. Am satisfied

It smelled so unbelievably of bum mixed with old cheese that the employees pulled their shirt collars over their noses. However, the smell came from the preparation area, there was nothing at the entrance, which is opposite. When I asked, I was just stared at. Combined with the pigeons running around the restaurant, it's just disgusting. I decided not to pick up the burger I ordered and ran away. I will never enter this disgusting shop again. It's a shame I have to give one star to rate.

McDonald's Duisburg displays correct reviews as slander and has them removed by Google. A third of our online order was missing. When asked, it was said that there would be no subsequent delivery of the missing products that had already been PAID for, nor would there be a refund! The manager on the phone was unbeatable in terms of audacity and impudence. Deleting this review, which documents impossible behavior, is unacceptable censorship.

This is the 4th time now that something is always missing from an order... I don't recommend you order from 2 menus here, you just can't manage it! That's enough now!!! Really very annoying

Takes too long, only served lukewarm at the table, fries still white, no toilet!!!😤!!!. You have to run through half of the main station (station toilets) €1... to wash your hands after the menu... terrible 😞!!! For me, never again Mac Donald in Duisburg main station.. 👎🏿👎🏿👎🏿👎🏿

I wanted to order and that's not possible because we're supposedly too far away even though we're 10 minutes away just because you're too lazy, I hope you'll go bankrupt at some point

A shy, quiet person with epilepsy and a clubfoot disability asks nicely to an employee who orders: what toys do you actually have? The person who ordered the item didn't tell her nicely that she had to ask the employee to pick it up.

Coffee like dirt. When you drink coffee, no taste.

We ordered ice cream and that's how we got it. Do you think it's normal for ice cream to look like someone has already eaten it and put it back? The administrator said that this was normal. We also received an incomplete order.

I just ordered there and didn't get everything when I asked, that's all I ordered Criminal charges for fraud are filed

The relight citizen I ate just bought a citizen who was swimming in ketchup Disgusting the store bah ii

I can't say anything about the food yet because it's not here yet. My friend, who was supposed to bring me something "quickly", spent about 2 hours today messing around with this technology and I tried to use it over the phone Unfortunately I can't figure out how to navigate due to my health 🙈😅 Unfortunately neither of us were able to do this with the app etc. Thank God I was able to reach a super friendly and competent employee by phone, who was very friendly and helpful and happy to help us 🙏 5***** goes to the exemplary employee Mr. Sabani. Thank you very much again for that 🤩 even though the food will probably be cold due to the public transport ride, but luckily I still have a microwave 😅

My last visit ended disastrously. Due to an app error, my order could not be found. Instead of clarifying the issue with me, they were rude and called the police. Lawyer and Anti-Racism Information Center are involved. Luckily I have legal protection insurance 😉

So you're used to something different from McDonald's. The numbers for table service are hidden behind the counter/cash register and are only given out upon request. All terminals do not have numbers for table service. The tables are not cleaned either. I begged for a table number and sat down at a free table. When my food was brought to me, the service lady ran away straight away, even though my table was full of rubbish. Only after asking her to please clear the table did she take my food from my tray to clear the rubbish on it. I was really speechless... The burger was gur, the fries were baked too short. Very bright and muddy. A pity ...

Apparently the branch didn't sell enough burgers during Monopoly time, so on March 2nd I had a packaging from another burger and the packaging was from Monopoly time The burgers should be better topped so that you don't think something that should be on the burger is missing

Very unfriendly little cashier, and there are also deaf people in the restaurant Update March 2024, the little cashier is still unfriendly and works like Squidward's tentacles.

So I would like to say a few words about what happened to me here in this branch. First of all, I would like to say positive things to the shift manager this evening and her colleague. Thank you for dedicating yourself to this situation and for working for us in a guest-oriented manner. To the two employees the one in Mc delivery college jacket with 35 and his uncle who so impeccably did not do justice to the service with the request for cutlery and a bag to take away Be exposed in front of other guests like “no, you don’t get cutlery only with the salad, did you order salad?” And with the request for a bag to take away because the atmosphere was already disgusting. No, you don't get a bag? Yes, I paid €17.99, that's what I work for, after a long day at work you are treated like dirt in such a condescending manner from above. Is this how you treat paying guests? Don't worry about the rocky burger 🍔 I lost a tooth 😮‍💨 Ask for position Pictures to follow 🤷‍♂️

Simply very tasty, but unfortunately they just don't have any toilets🤷🏻‍♀️

Worst burger place in town. Whoever makes the burgers there makes absolutely no effort - and you can taste it. The cheese slices are cold, the meat itself fresh from the tray lukewarm, too much ketchup and no or very little other sauces, meat either burnt and dry or very borderline cooked. In addition, sometimes you even get different burgers than what you ordered (e.g. double instead of double chili cheese). In terms of taste it's the worst McDonald's I know by far! Was there several times and each time an absolute culinary disaster! If you really want to go to Macs, do yourself a favor and take a quick trip to Düsseldorf. The shop there at the main station is 1000x better. Or switch to the competition.

I eat there when nothing else is available

Some man came and shitted in my happy meal. Please talk to an employee.

Second time when ordering away from home there were 5 nuggets too few in the box. You really have to check everything in the store. It's sad that the employees either don't know how to count or that the boss maximizes his profits this way.

It doesn't look like it from the outside, but there's plenty of seating and the store is pretty open and friendly. Otherwise a normal Mecces, but no worse than others and above all not at the level of some others at train stations. Maybe I was just lucky with the audience 🌚

Unclean and unfriendly. I once had 🍟 they were ice cold, and when I complained about it I was turned away with the words: "That happens sometimes." For the prices you should get fresh food. No more!!!!!!

Nicht sehr gepflegt, Mitarbeiter wirken Motivationslos und wirken eher unfreundlich

Mitarbeiterin absolut frech zu den Kunden die sollte man mal feuern. Sie hat kein Respekt, nur weil man sie nicht gehört hat schreit die jemand an.

обслуживание у вас понос и еда тоже, жалко потраченных денег. у меня мать изза этого ресторана из семьи ушла

Super leuk macdonalds heerlijke menu mooi indoorspeltuin voor kinderen goed bereikbaar veel parkeerplaats in de beurt en vriendelijke personeel niet te duur prijzen mooie schoon