McDonald's in Moers

Everything's fine, 👍👍👍👍 The rest is better.👌👌

Always these sh*t interns who only fill my McFluffy cup halfway, fire these sh*t people🙏🏼👍🏼

Card payments aren't possible at the terminals, but you only find out after you've ordered that you're only allowed to queue at ONE single cash register, where both regular and cash payments are accepted. Well, let's twiddle our thumbs for six minutes...

I will never throw my money out the window again because a visit to McDonald's is nothing else. Burgers are cold, as if they were thrown together from a distance, fries are cold and old and if you complain you get insulted. I will never go to the store again and would advise everyone not to go there. It was not the first time.

Excellent Service very tasty. Busy but well organised and clean place

The restrooms are very dirty, some of them broken. Some of the handwashing faucets are broken, and some of the soap dispensers are broken. The restroom door cannot be locked. This applies to the men's restroom.

I was there and wanted to pay by card, but the card reader wouldn't accept my card. I asked several times if we could use a different device. This was either denied or ignored. In the end, we drove to Uerdingen, and the card worked there. So it wasn't my card, but the device.

Hectic, loud. Customer friendliness and service have declined considerably.

The sweet and sour sauce tastes like curry ketchup which is

I was there three days in a row. Drive-thru and in-store. Both times it took too long, about 30 minutes. And the worst part was that the TS was cold all three times, even though I ate it right away. Pretty bad considering the prices.

Best coffee. Extremely motivated staff.

The anticipation is always the greatest joy. Afterwards, you're annoyed that you ate that stuff and spent so much money on it.

The food is typical of Meeces, but the service, or rather the "delivery quality," clearly needs improvement. Often, side dishes are missing (sauces, etc., or even the wrong side dishes). Furthermore, the restrooms when eating in leave a lot to be desired... It would be nice if, instead of a standard response, they could offer some improvement. Unfortunately, there's a monopoly here in MO/NV/etc.

Absolutely superb shop! There's always something different that doesn't work right. Today, we were forgotten after ordering from the terminal because someone in the kitchen apparently didn't feel like it and canceled the order. It's a good thing they printed out a receipt this time, as an exception. Unprofessional in every respect.

Super friendly staff. Seriously, though. My little one accidentally knocked the tray down. The staff helped us immediately and even replaced half a burger and a portion of fries with new ones. Very accommodating and not to be taken for granted! Thank you.

It's truly impressive how someone manages to simply "forget" most of the ingredients when putting together an Uber Eats order. Perhaps the burger was so delicious that it made new friends while still in the kitchen? Thank you for this creative take on a delivery service. 🤣🤣🤣

It was too loud in there, otherwise everything was great

It's going ok. Just eat Mces. Extremely inflexible employees. In every other restaurant it was possible to simply swap a sauce due to allergies. An impossible task here.

I spontaneously went there with a friend, and we had to wait 30 minutes for our food. At first, we thought it was just taking a little longer – but when we finally got it, the ice cubes in our drinks had already melted, the food was cold, and the ice had melted too. It was obvious that our order had simply been forgotten and later served without comment. A few weeks later, we gave it another chance and went back. When we asked for a table tent, the manager touched my arm and said, rather rudely, that he couldn't give us one. When our order arrived, the sauces were missing – which, of course, can happen (although it happens more often here). So we asked for more sauces, then had to wait another five minutes at the counter – and ended up getting the wrong sauces.

I went to McDonald's with a friend. When they arrived and placed our order, we waited 30 minutes for our food. When it finally arrived without a comment, the ice cubes in both our Cokes had melted. That means it had been forgotten and no one had paid any attention to it. A week or two later, we went back to McDonald's with a third friend. When we got there, as we were placing our order, we wanted to ask for a table tent because there were none left. The employee in charge at that time grabbed a friend of mine by the arm without her asking and said in a very rude and arrogant tone that they didn't have any because they don't have enough employees. When we paid at the cash register and waited longer for our food, we looked at the sauces and saw that we had only gotten one of the three. So I went to the front of the counter and said that we were missing two sauces. I told them which sauces were missing, and then we had to wait at the counter with a note until the sauces were handed to us after five to ten minutes. Things like that can happen, of course, but it wasn't the first time. When we looked at the sauces, we saw that they were the wrong ones. All in all, the service was not good; the food was not good and had often or mostly cooled down. To make matters worse, the service was rude and aggressive.

Today I must have run into the specialists there. I had a Smart Meal at the drive-thru. The fries were cold and hard, like pretzel sticks. One burger was also cold, the other lukewarm. When I was "passing" the Coke over, the lid flew off and half the Coke landed in the car. It ruined my clothes, the seat, and the armrest. Last but not least, I found a wasp in the replacement Coke. It was already dead by the time I put it in my mouth. It was really delicious with you, thanks for nothing.

I recommend avoiding this McDonald's!! It's absolutely filthy. The employees rarely speak German, forget things on the order, and bring the wrong things. These employees are incompetent at their jobs and not at all suitable. It's not difficult if you speak German to read the order on a screen and give it out correctly. This has happened 7 times now. I will avoid this store and go to other branches in the future. You spend money there, and the service is nonexistent.

Plenty of parking, always something going on. You practically park in front of the restaurant. As usual, there are tablets for ordering, and the wait time is relatively quick.

I would love to give it 0 stars. Yesterday I ordered food for family and friends worth 160 euros. We ordered through Lieferando and wanted it delivered. After 40 minutes my son (who also ordered at the same time as me) gets a call saying the driver refuses to deliver my order because it is too large. If I accept the order, then I have to make sure that it can be delivered. The driver can't be bothered to drive 1km to deliver the order. We had to pick it up ourselves. Of course the food was only lukewarm by the time it arrived and the ice cream and milkshakes were practically liquid. The drinks from... Thanks for nothing... and I still had to pay delivery fees for this crap... ridiculous.

Overall, a terrible experience. The wait is way too long, even though it's called fast food. Completely overcrowded and dirty.

Pretty chaotic at rush hour, but that's probably the case everywhere. :)

I ordered and, as always, four items weren't delivered. What else can I expect from this store?

All of the above is one big zero . Never recommend ordering online ( specially on uber eats ) because they will always miss an item and then try to hide their fault. I just saved you alot of frustration thank me later 👍

I'm so stupid that I ordered from McDonald's again. I know full well that the burgers end up looking like they were put together with HATE, if they even arrive warm. But today, they're going to blow the whistle again. Estimated wait time: 40-50 minutes - after 1.5 hours, I get a call from McDoof: "Hello? Fahler's been on his way for 5 minutes." I wait another 30 minutes, and no one shows up. I check with McDoof to see if the driver is back yet, with my €43 order and the €3.50 tip for the driver... It's my own fault; I should have ordered from somewhere else. Now I have to mess around with Lieferando to get my (total) €47 back, for a service they didn't provide!

Unfortunately, no receipt came out of the ordering terminal (despite payment). I then asked for it to be printed out for me. The lady was quite annoyed. The "boss" who was called just asked about the problem as he walked by and then ended the call with "sorry, it doesn't work."

An entire menu was forgotten!!! There's almost always something missing when the order is large or the store is busy!!

We don't go there often... but once you get the courage to go in, pay €12 for a burger with nuggets, and then you don't even get the whole order! Nuggets forgotten, the wrong burger. It probably won't happen again...

The slowest self-service terminals in the world: better use the mobile app

One of the few McDonald's branches that always seems clean—for a fast-food restaurant. The accessible restroom, where the diaper changing station is located, is almost always in good condition. The staff is generally friendly, too. The food is usually prepared to a satisfactory standard. The best McDonald's we've ever known (and with three small children, we've seen a shocking number 😅)

The staff are very rude and forgot half of the order, also the fries were cold and there were very few of them!

Unfortunately, it's getting worse and worse. The employees chatter loudly and practically do their work as if it were just a side job. With every order (we pick up something there about every six months), something gets forgotten! This time, all four sauces were sweet and sour! How are you supposed to eat your nuggets with that? I always check the order, but now they have to check the sauces too...simply impossible!

Although I come from Duisburg Rheinhausen and there is a McDonald's here, I like to go to Moers to McDonald's. The food, service, atmosphere, everything is top-notch and clean.

Every time you have to check the order because they always forget something and are more busy with private stuff, so everything is getting more expensive and that's not okay. Service is catastrophic, maybe they should replace people or use a different line.

Meanwhile, prices have skyrocketed! Employees are sometimes a bit unmotivated. Fast food of the same "quality" as always, but significantly more expensive.

You're not served even though the employee has seen you waiting several times. Even though she's been doing nothing else, you're ignored. If you don't feel like working, you just have to accept the consequences and find something else. But that kind of behavior is completely unacceptable in service!👎

It's just Mcs, but unfortunately there is no table service...

We were inside for 2 minutes and immediately got out again because it smelled really disgusting, which was unbearable and only one terminal worked, very disappointing

Unfortunately 😢 the fries were not enjoyable. Citizens, on the other hand, as we have known them for years. A visit is always worth it 😄

Very suitable for the disabled, but the fact that you can ONLY order certain menu items via smartphone is very bad, especially for older and poorer people!!

Unfortunately, we never really come out of it without something missing or wrong. As soon as the order is larger, disaster. From: no meat on the burgers, missing burgers, no nuggets in packaging, sauces, toys, getting the wrong drinks, things that were billed for that I didn't order and unfortunately very often, the burgers are especially not warm. It doesn't matter whether you take away or eat in. To take away the intercom is also terrible, you have to repeat yourself several times.

Absolutely disappointing! Already placed an order for the second time and again a huge disaster. After waiting two hours, the order was simply canceled without comment two minutes before the scheduled delivery. Incredibly unprofessional! At least the last time there was delivery, but even then a burger was missing and the quality of the food was poor. This location proves time and time again that it doesn't take reliability or customer service even remotely seriously. Anyone who orders here not only risks their time, but also pure frustration. I can only strongly advise against ever ordering here via Lieferando or other platforms. McDonald's should seriously think about this location. This is not how they treat customers!

A relatively new McDonald's, and just McDonald's. Anyone who complains should go to Krefeld to the train station or to the Duisburg main station. Everything was great, as it should be, despite the massive understaffing I can't complain.

There's not much going on in Moers on Sundays after 9 p.m. Hamburger delicious, fries unfortunately cold, everything somehow loveless.

Great employees, everything was ordered quickly and correctly.

The people who work there have a truly amazing talent: so consistently and passionately making everything that should be hot cold, turning everything that should be solid into liquid, and making everything that should at least taste like something completely tasteless - all while regularly mixing up the orders - that's a special skill. My respect for your talents, and have been for three years now.

Absolutely bottomless service! The branch management must consist of special students. Nuggets without sauces Menu without fries and 2 of 3chicken and 3cheesburgers were also missing. This is already fraud! Anyone who pays in the drive-thru without checking the order several times beforehand will be cheated and ripped off. That's more than annoying, who eats 20 nuggets without sauce? Can be thrown away, really the last McDonald's EU West!!!

After a long wait (due to a lot of people) the McRib, the cheeseburger and the fries (i.e. everything) were only lukewarm.

They felt like they forgot everything

Unfortunately the food was very cold, half of it was forgotten and some of the staff were very unfriendly. The tables and benches were also very dirty. So, I'm going to avoid McDonald's from now on

Shower gel promotion for 400 points. Ordered for my grandchild. Of course, it was out of stock after payment. Points gone. I was supposed to order something to eat with it. No, I don't want anything to eat, and I don't want a shake either. Happy meal. When I asked if there were toys included, they confirmed it. Of course, there were no toys. Another victory lap at the McDonald's drive-thru. They handed me a bag at the counter. Tears at home. The toy was a six-pack of McDonald's chicken. Why are customers being ripped off like this?

Honestly, if you show in the app that the shower gel bonus is available, they deduct 400 points, only to ask at the end if you want a cheeseburger in return??!? I've never seen a restaurant so incompetent. No points, no bonus and then calling the order complete couldn't be more brazen lol You drive through 3 cities, the two shops before were able to credit my points and here you are left with a cheeseburger. Absolutely crazy

I ordered 20 plant-based nuggets yesterday and realized when I got home that I'd only been given 16. The remaining 4 were regular chicken nuggets. As someone who consciously doesn't eat meat, this is absolutely unacceptable. Such mistakes shouldn't happen, especially with clearly labeled orders. Not to mention that you now pay almost €1 per nugget and then receive the wrong product, which you can't eat. It's questionable that something like this could happen with just one nugget. But to give out almost a quarter of your order incorrectly – and with a product that was consciously chosen for ethical or health reasons – is simply unacceptable and disrespectful. More attention must be paid here. Thank you for forcing me to bite into several chicken pieces against my will...

500 times too little IQ to make a burger properly even though it says exactly what it should contain

The food was cold... and the employees were so loud... and the lady behind the cash register was so loud and professional, that's not possible

Burgers are missing from almost every order. This branch cannot pack an order correctly.

sehr lecker yum yum yum yum yum yum yum yum

So yesterday, unfortunately, was a disaster. Tables not cleared, floor dirty, staff preferred to play on their cell phones

Many people just want to eat quickly. There is also delivery service. This is stressful for employees and causes waiting times.

For the first time a Coke was forgotten. 2. Forgot fries. Nobody can be reached by phone. Ordered ice cream and shake today. Ice cream is liquid and the cup is not even half full. Ordered 3 strawberry shakes and was horrified. Adulterated soup. So this is not strawberry and not vanilla either. Simply outrageous. And paid 32 euros for it. Never again !

Not really. Everything seemed a bit under the weather. Self-service terminals 50% broken, children's areas with broken boards and stupid steps and tripping hazards. Employees try very hard, but can't cope with the rush.

The quality was better... price-performance doesn't match anymore either👎👎👎

I was served a coffee with lipstick residue on the cup... That's not only disgusting but also unhygienic! The half-warm burger and the lukewarm curly fries were the lesser evil.

For a strawberry shake that really tastes good, there are only Mac Donalds

Really good store with very, very good employees, very, very good branch 👍🏻

Nice employees who do their best. Nevertheless, you can't often talk about "fast food".

We drove through the drive-in at 10:30 in the evening. Coke was warm, not carbonated and the cup was only half full. A specially ordered and paid for burger was completely missing. If you don't feel like working late, you should find something else. By the way, we thought about cashiering. What a surprise. Juice store

Taste as usual But everything else is a big catastrophe. Bottom stuck, long wait even though no one had ordered anything. Service staff terrible, no hello, no goodbye 2025 A year later still not better, the ordered PCs are an imposition! It couldn't be any slower

Good food, always long lines. 😊

The kingdom of lukewarm to cold nuggets. 4 hot nuggets at the top, the rest are at most slightly warm. Preferably happens in the mcdrive... nice staff who are happy to make new ones... but if I get something to take away, I don't feel like having to go back again and again!

I was missing 5 cheeseburgers, there were no napkins in them, honestly I'll never eat there again, I left €60 for that, it was outrageous

Actually a good McDonald's restaurant but the constantly poor filling of the French fry portions is a real annoyance given the prices.

MC Drive went very quickly even though there was a lot of visitors

I haven't had to wait this long for my order in a very long time. The terminals worked in slow motion.

Thank you very much! Ms. Rogall

Went to McDonalds today. The restaurant was very busy. Placed the order at the machine (which was extremely slow and very laggy), paid and waited 22 minutes for table service. When the food came (the young man's friendly apology) the curly fries, the French fries, the Hamburger Royal with cheese and the two slices of chicken on the salads were ice cold - very unsatisfactory!!! We could have complained, but how long would we have had to wait??? Conclusion: Nothing good - customers dissatisfied!!!

Everything was cold and the sauce tasted expired.

We had dinner there today. At first two order terminals did not respond at all, the third responded very poorly. The table numbers were completely empty, so service is probably not desired. The table and benches were all super dirty and the children's chair was disgusting. The food was cold and soggy.

I am deeply disappointed in this McDonald's! I ordered food with my friend, the fries were cold, we got the wrong sauces, like a wrong burger, the happy meal didn't include an apple turnover and to top it off we weren't even allowed to choose the gift, and there was no milk frother not cleaned!

The terminals worked very slowly. Paying by card wasn't possible with two cards. Table delivery numbers were not available at any terminal.

Unfortunately, you often don't get what you ordered, drinks are missing or the burgers aren't filled as requested. Once or twice it's ok, but almost every visit isn't nice. The staff immediately tried to organize what was ordered. If there's a lot of work, stress levels etc. it's ok, but if there's nothing much to do at the moment I think it's a shame. The staff is still friendly and always helpful, there are no unfriendly employees here. I'd still like to come back, even if I have to run after something again next time 😅, there's something good about it too. You eat and lose weight at the same time🤘. P.S. Cola is not iced tea😉 Update 10/18/24: Visited the shed again after a little more than two years. The branch doesn't lack consistency, you can't blame them for that 😅. How can you deliver such bad service, another burger was missing, the additional bacon we ordered was missing on a burger, and the addition for the child was missing from the Happy Meal. The shed is simply amazing. The staff is only busy with themselves, the last time I was there.

We only go there for the McCafe, which I can really recommend. The food isn't that great there, a chip shop is better.

Everything was fine. Good organization at the entrance with assigned tables.

Food and atmosphere typical of McDonalds. No surprise.

The burger was completely cold, even though I ate it immediately after receiving it. And you couldn't eat the netted potatoes because they were completely over salted. If that wasn't extra then I don't know what was... Greetings to the Hs who salted the netted potato.

Mc, coffee from a real cup full 👍

Too many McTalahon's chilling there

Unfriendly to the point of not being possible anymore. By the way, you are being watched as you eat and that makes me think that something is wrong.

Unfortunately, my experience at McDonald's was very disappointing. I ordered a chocolate McFlurry, had to wait for it and was then treated very rudely by an employee. She told me with an angry expression that there was no chocolate milk and asked annoyed what she should do for me. Her manner of simply offering to take the money and leave was unprofessional and inappropriate. I didn't expect such behavior.

It should be known that mc doesn't have the best audience, but if misbehaved parents are just anti-social and let their children piss in the playhouse instead of using the really attractive and reasonably clean toilets, the store should be closed by the health department rather than letting such anti-social people continue Ronald should be ashamed of these customers!

I was just there and I didn't get any rodents and I'm missing 2 katcheb and 2 mayonnaise

Unfortunately, fast food doesn't really fit here; ordering at the digital ordering stations took a long time because the touch screen didn't respond. Then it was not possible to pay with the EC card. We waited a long time for our food, which was no longer really warm. It's a shame, we were unfortunately disappointed.

Pretty standard McDonald's, except that the self-order tablet is broken half the time, but they only tell you this after the money has been accepted, without giving you any proof that you actually paid.

The food was tasty, but it had also been better. Staff very nice and friendly.

The food is a matter of taste, I only like Chicken Mc Nuggets. But the ambience and hygiene of the toilets have changed to the advantage, top service, therefore 5 stars.

High-tech McD, great! Would be even better with a nice bike parking space.