McDonald's in Moers

I ordered from McDonald's via Lieferando. Shortly after, I received a call informing me that their system was down and the order had to be canceled. These things happen – however, the tone on the phone was absolutely rude and unprofessional. Not a single friendly word, no apology, just curt remarks. That's no way to treat customers. Very disappointing.

I ordered food and wanted to eat it in my car because the restaurant was uncomfortably crowded. They didn't have the CBO Smokey Sauce or the apple turnover I ordered. The lid on the Coke wasn't on properly and leaked in my car, and the only burger I ordered was completely soggy, as were the fries. That's a real shame because I usually go to this restaurant all the time. I threw the food away and went over to Burger King.

Why? I'm giving this place 3 stars because the food was warm. The order was processed quickly and the price was good. Well, unfortunately, they don't really listen to the customer. I ordered a chicken burger and received a double cheeseburger. This isn't the first time that a simple order has gone wrong at this restaurant. So, I would suggest slowing down a bit and giving the customer the correct order.

The food is typical of Meeces, but the service, or rather the "delivery quality," leaves much to be desired. Side dishes (sauces, etc.) are often missing, or even the wrong ones are ordered. Furthermore, the restrooms for dine-in leave much to be desired. It would be nice if, instead of just a standard response, they actually improved the situation. Unfortunately, they have a monopoly here in MO/NV/etc. And once again, parts of my order were missing. I'm not going to have to search through my paper bag every time to make sure everything is there. That was the last time.

I ordered an ice cream using points but didn't receive it. I was given a milkshake instead. I also had to pick up my order myself even though I had ordered table service.

There's practically nothing on the burgers, just a tiny patty. The fries were supposed to be medium-sized, but they were small. Unbelievable! Only at Maya's did they pack four little bags of mayo. What am I supposed to do with so much mayo and hardly any fries?

A typical McDonald's with the usual selection. Despite the staff's efforts, orders often take longer than expected. The McDrive, in particular, often becomes a McPark.

McDonald's delivers exactly what you'd expect here – and mostly reliably. Food: tasty and consistent, the quality is good. Not a culinary masterpiece, but perfectly solid for fast food. Service: functional, but noticeably improvable. Not unfriendly, but more routine than attentive. Atmosphere: clean and tidy, nothing special, but pleasant enough for a short visit.

You know what you're getting when you order something here, just like at other branches. What's particularly commendable, however, is that everything is prepared only after you order, so it's always piping hot.

We ordered €50 worth of food. It arrived after over an hour and was cold. Then three items were missing, which we had to pick up ourselves. Outrageous! Never again.

There are always wrong or missing products in the bag. It's annoying at this price... if you can't even read and pack a bag properly, words fail me... it's not exactly cheap either, and on top of that, some of it is lukewarm, so even the fastest wait time doesn't help...

I went to McDonald's and ordered a McFlurry with Oreo and Smarties… and what did I get… a McFlurry with Oreos and chocolate sauce!

McDonald's in Moers is unfortunately not recommended. The burgers just aren't up to par anymore. I've now received a soggy burger at the drive-thru several times. It was carelessly thrown together. They forgot the mayonnaise and wrapped the fries upside down. And the staff's communication skills weren't great either. It completely puts you off your food. That's why I'm only giving it 3 stars, and that's being generous!

I was in Moers today. Placing the order was very quick. It took a long time for my order to be ready. Since I ordered to go, I didn't check if everything was there. When I got home (right across the street), I discovered that: 1 hamburger, 3 ketchups, 3 mayonnaises, 2 sweet and sour sauces, and 1 order of fries were missing. And everything was already very cold. I went straight back. In a very curt tone, I was told: "If you had checked everything right away, you could have eaten it." Would I go there again? Never.

Everything's mediocre. Hunger drives you to eat it 🍅

Unfortunately, I now have to write a less than positive review. This McDonald's branch has really deteriorated significantly over the past few months. First, let's talk about the food. If something hasn't been forgotten (which has at least improved in recent weeks), the portions are a joke. We always order a Happy Meal and an extra order of fries. As mentioned above, the second order of fries was forgotten 99% of the time. But the portioning of the fries is outrageous. It's unbelievable that the fries are only half full. Considering you're paying two euros for a half-full bag, it's quite something. I've brought this up several times. Once, we were there with four adults and two children, and I spoke to the manager (white shirt, two-day stubble, always grumpy-looking, around 40 to 50 years old, and not particularly friendly to his colleagues) because every single portion we'd ordered up to that point had been half full. Reluctantly, he made me ONE more portion. When the last order arrived and I wanted to check if the extra portion of fries I'd ordered was included in the happy meal, he snapped at me rudely and told me I didn't need to check the order, that nothing was missing because he'd packed the happy meal himself and the fries were complete. He then told me, quite impolitely, that I must have a problem with him. While I was opening the Happy Meal, where of course the fries I'd paid for with my points were missing, I explained to him that I'm a regular customer and have never meant anyone any harm, and that I certainly don't have a problem with him. I just don't like that when I pay for fries, they're usually missing or there's only half a portion in the bag. And when I express my concerns, he ends up forgetting the fries and accuses me of having a problem with him. I wonder who has a problem with whom... (This happens almost every time, especially with the free items. Maybe the system isn't clear to the staff? Perhaps something could be done about it, but it has improved a lot!) Generally, the staff there are often very helpful and friendly. But I've noticed that when he's there, it seems very tense, and he uses a rather unpleasant tone towards the employees.

Three out of five orders were incomplete or incorrect. Mistakes happen, but this rate is outrageous.

Always the best staff ☺️ everyone is always lovely and friendly 👍. The food is always delicious 🤤

Late in the evening, I quickly popped into McDonald's. What a joke... I felt like I'd stumbled into an Arabic disco. The Arabic music was unbearably loud, there was hardly any consideration for the customers, and the staff were shouting at each other (just for fun) and singing along at the top of their lungs. This was definitely my last time at that branch.

This place is a complete rip-off. I placed an order through the app, and the payment was immediately recorded, but the order never went through. When I contacted the manager, I was told there had been a mistake and that the money would be automatically refunded once "the system" detected the order failure. Several days have now passed, and the money has finally been deducted from my account. When I called the restaurant and explained the situation, they simply said, "Unfortunately, we can't help you." In the end, I paid €16 for a meal I never received, and on top of that, customer support shows absolutely no interest in helping with the problem. It's a real shame; I used to love eating here, but now I'm hesitant because I'm worried that orders will simply fail to go through, yet the money will still be taken.

One of the employees, a young whippersnapper, insulted me when I ordered a Wopper, but he later gave me a cigarette. A car accident with a police response in the parking lot provided some entertainment. A decent branch overall. One star deducted because there weren't (as promised in other reviews) 20 rats in the parking lot.

The burgers themselves are okay. However, one cheeseburger had no toppings at all (just the bun). Unfortunately, we only noticed this when we got home.

I was really disappointed today. Since the BTS figures are in the Happy Meal, I bought four, hoping to get four out of five (since I already have two) of the missing figures. Unfortunately, you're not allowed to specify which one you want, so I now have four of the same figure. I would have bought the one from the pop-up too. Really disappointing.

Super nice staff. Very friendly and highly recommended. We were passing through.

The staff is very friendly, and the food tastes just like you'd expect from McDonald's. Unfortunately, I have to remind them almost every time that a toy belongs in their Happy Meal. Since this branch opened, it has unfortunately declined considerably. The burgers are being slammed into their wrappers with increasing carelessness, the fries are getting wobblier, milkshakes are often unavailable, and it's becoming more and more common for orders to be incomplete. Today, 20-piece nuggets were missing. The Monopoly stickers were also stuck completely crookedly on the fries and drinks—if they were even there at all. It's a shame, I used to enjoy going to McDonald's.

Here you can get a double pack menu

Well I was there on October 1st, it was tasty but you couldn't really eat it as it was cold and on October 2nd I felt sick and threw up as the food was probably no longer good and it lasted until October 9th that I felt sick and had a stomach ache, the doctor said stomach and intestines and it was very unpleasant and I wouldn't wish that on anyone!!

Very dissatisfied, food was cold, half a portion of fries, and the burger, which cost almost €8, was missing and arrived very cold. I recommend avoiding this place. The staff barely speak German.

On the night of October 5, shortly before 3:00 a.m., one of your employees ejected us from the restaurant in an extremely aggressive and rude manner. However, according to the information on your official website and online, the branch in question is open until 5:00 a.m., not 3:00 a.m. The employee's behavior was neither respectful nor customer-friendly and greatly upset us. We would therefore like to request that you investigate the incident and provide us with feedback as to why we were treated this way despite the posted opening hours.

Badie- who gave me the food is very nice and friendly he welcomed me very correctly

We just went there and wanted to treat ourselves to a little midnight snack. When we arrived, the cashier was already in a rude tone, saying he couldn't accept €200, but the way he said it was simply not right. Then, an ice cream was forgotten in our order (hadn't we checked). When we got home and wanted to eat everything, the McFlurry ice cream and the McSundea ice cream were really yellow and inedible. Anyone who orders and eats McFlurry regularly knows that it's creamy, white, and has a certain flavor. The ice cream was yellow, not creamy, and completely inedible, tasting like water. We were simply disappointed and don't intend to visit this branch again...

Everything's fine, 👍👍👍👍 The rest is better.👌👌

Card payments aren't possible at the terminals, but you only find out after you've ordered that you're only allowed to queue at ONE single cash register, where both regular and cash payments are accepted. Well, let's twiddle our thumbs for six minutes...

Always these sh*t interns who only fill my McFluffy cup halfway, fire these sh*t people🙏🏼👍🏼

I will never throw my money out the window again because a visit to McDonald's is nothing else. Burgers are cold, as if they were thrown together from a distance, fries are cold and old and if you complain you get insulted. I will never go to the store again and would advise everyone not to go there. It was not the first time.

Excellent Service very tasty. Busy but well organised and clean place

The restrooms are very dirty, some of them broken. Some of the handwashing faucets are broken, and some of the soap dispensers are broken. The restroom door cannot be locked. This applies to the men's restroom.

I was there and wanted to pay by card, but the card reader wouldn't accept my card. I asked several times if we could use a different device. This was either denied or ignored. In the end, we drove to Uerdingen, and the card worked there. So it wasn't my card, but the device.

Hectic, loud. Customer friendliness and service have declined considerably.

The sweet and sour sauce tastes like curry ketchup which is

I was there three days in a row. Drive-thru and in-store. Both times it took too long, about 30 minutes. And the worst part was that the TS was cold all three times, even though I ate it right away. Pretty bad considering the prices.

Best coffee. Extremely motivated staff.

The anticipation is always the greatest joy. Afterwards, you're annoyed that you ate that stuff and spent so much money on it.

Absolutely superb shop! There's always something different that doesn't work right. Today, we were forgotten after ordering from the terminal because someone in the kitchen apparently didn't feel like it and canceled the order. It's a good thing they printed out a receipt this time, as an exception. Unprofessional in every respect.

Super friendly staff. Seriously, though. My little one accidentally knocked the tray down. The staff helped us immediately and even replaced half a burger and a portion of fries with new ones. Very accommodating and not to be taken for granted! Thank you.

It's truly impressive how someone manages to simply "forget" most of the ingredients when putting together an Uber Eats order. Perhaps the burger was so delicious that it made new friends while still in the kitchen? Thank you for this creative take on a delivery service. 🤣🤣🤣

It was too loud in there, otherwise everything was great

It's going ok. Just eat Mces. Extremely inflexible employees. In every other restaurant it was possible to simply swap a sauce due to allergies. An impossible task here.

I spontaneously went there with a friend, and we had to wait 30 minutes for our food. At first, we thought it was just taking a little longer – but when we finally got it, the ice cubes in our drinks had already melted, the food was cold, and the ice had melted too. It was obvious that our order had simply been forgotten and later served without comment. A few weeks later, we gave it another chance and went back. When we asked for a table tent, the manager touched my arm and said, rather rudely, that he couldn't give us one. When our order arrived, the sauces were missing – which, of course, can happen (although it happens more often here). So we asked for more sauces, then had to wait another five minutes at the counter – and ended up getting the wrong sauces.

I went to McDonald's with a friend. When they arrived and placed our order, we waited 30 minutes for our food. When it finally arrived without a comment, the ice cubes in both our Cokes had melted. That means it had been forgotten and no one had paid any attention to it. A week or two later, we went back to McDonald's with a third friend. When we got there, as we were placing our order, we wanted to ask for a table tent because there were none left. The employee in charge at that time grabbed a friend of mine by the arm without her asking and said in a very rude and arrogant tone that they didn't have any because they don't have enough employees. When we paid at the cash register and waited longer for our food, we looked at the sauces and saw that we had only gotten one of the three. So I went to the front of the counter and said that we were missing two sauces. I told them which sauces were missing, and then we had to wait at the counter with a note until the sauces were handed to us after five to ten minutes. Things like that can happen, of course, but it wasn't the first time. When we looked at the sauces, we saw that they were the wrong ones. All in all, the service was not good; the food was not good and had often or mostly cooled down. To make matters worse, the service was rude and aggressive.

Today I must have run into the specialists there. I had a Smart Meal at the drive-thru. The fries were cold and hard, like pretzel sticks. One burger was also cold, the other lukewarm. When I was "passing" the Coke over, the lid flew off and half the Coke landed in the car. It ruined my clothes, the seat, and the armrest. Last but not least, I found a wasp in the replacement Coke. It was already dead by the time I put it in my mouth. It was really delicious with you, thanks for nothing.

I recommend avoiding this McDonald's!! It's absolutely filthy. The employees rarely speak German, forget things on the order, and bring the wrong things. These employees are incompetent at their jobs and not at all suitable. It's not difficult if you speak German to read the order on a screen and give it out correctly. This has happened 7 times now. I will avoid this store and go to other branches in the future. You spend money there, and the service is nonexistent.

Plenty of parking, always something going on. You practically park in front of the restaurant. As usual, there are tablets for ordering, and the wait time is relatively quick.

I would love to give it 0 stars. Yesterday I ordered food for family and friends worth 160 euros. We ordered through Lieferando and wanted it delivered. After 40 minutes my son (who also ordered at the same time as me) gets a call saying the driver refuses to deliver my order because it is too large. If I accept the order, then I have to make sure that it can be delivered. The driver can't be bothered to drive 1km to deliver the order. We had to pick it up ourselves. Of course the food was only lukewarm by the time it arrived and the ice cream and milkshakes were practically liquid. The drinks from... Thanks for nothing... and I still had to pay delivery fees for this crap... ridiculous.

Overall, a terrible experience. The wait is way too long, even though it's called fast food. Completely overcrowded and dirty.

Pretty chaotic at rush hour, but that's probably the case everywhere. :)

I ordered and, as always, four items weren't delivered. What else can I expect from this store?

All of the above is one big zero . Never recommend ordering online ( specially on uber eats ) because they will always miss an item and then try to hide their fault. I just saved you alot of frustration thank me later 👍

I'm so stupid that I ordered from McDonald's again. I know full well that the burgers end up looking like they were put together with HATE, if they even arrive warm. But today, they're going to blow the whistle again. Estimated wait time: 40-50 minutes - after 1.5 hours, I get a call from McDoof: "Hello? Fahler's been on his way for 5 minutes." I wait another 30 minutes, and no one shows up. I check with McDoof to see if the driver is back yet, with my €43 order and the €3.50 tip for the driver... It's my own fault; I should have ordered from somewhere else. Now I have to mess around with Lieferando to get my (total) €47 back, for a service they didn't provide!

Unfortunately, no receipt came out of the ordering terminal (despite payment). I then asked for it to be printed out for me. The lady was quite annoyed. The "boss" who was called just asked about the problem as he walked by and then ended the call with "sorry, it doesn't work."

An entire menu was forgotten!!! There's almost always something missing when the order is large or the store is busy!!

We don't go there often... but once you get the courage to go in, pay €12 for a burger with nuggets, and then you don't even get the whole order! Nuggets forgotten, the wrong burger. It probably won't happen again...

The slowest self-service terminals in the world: better use the mobile app

One of the few McDonald's branches that always seems clean—for a fast-food restaurant. The accessible restroom, where the diaper changing station is located, is almost always in good condition. The staff is generally friendly, too. The food is usually prepared to a satisfactory standard. The best McDonald's we've ever known (and with three small children, we've seen a shocking number 😅)

The staff are very rude and forgot half of the order, also the fries were cold and there were very few of them!

Unfortunately, it's getting worse and worse. The employees chatter loudly and practically do their work as if it were just a side job. With every order (we pick up something there about every six months), something gets forgotten! This time, all four sauces were sweet and sour! How are you supposed to eat your nuggets with that? I always check the order, but now they have to check the sauces too...simply impossible!

Although I come from Duisburg Rheinhausen and there is a McDonald's here, I like to go to Moers to McDonald's. The food, service, atmosphere, everything is top-notch and clean.

Every time you have to check the order because they always forget something and are more busy with private stuff, so everything is getting more expensive and that's not okay. Service is catastrophic, maybe they should replace people or use a different line.

Meanwhile, prices have skyrocketed! Employees are sometimes a bit unmotivated. Fast food of the same "quality" as always, but significantly more expensive.

You're not served even though the employee has seen you waiting several times. Even though she's been doing nothing else, you're ignored. If you don't feel like working, you just have to accept the consequences and find something else. But that kind of behavior is completely unacceptable in service!👎

It's just Mcs, but unfortunately there is no table service...

We were inside for 2 minutes and immediately got out again because it smelled really disgusting, which was unbearable and only one terminal worked, very disappointing

Unfortunately 😢 the fries were not enjoyable. Citizens, on the other hand, as we have known them for years. A visit is always worth it 😄

Very suitable for the disabled, but the fact that you can ONLY order certain menu items via smartphone is very bad, especially for older and poorer people!!

Unfortunately, we never really come out of it without something missing or wrong. As soon as the order is larger, disaster. From: no meat on the burgers, missing burgers, no nuggets in packaging, sauces, toys, getting the wrong drinks, things that were billed for that I didn't order and unfortunately very often, the burgers are especially not warm. It doesn't matter whether you take away or eat in. To take away the intercom is also terrible, you have to repeat yourself several times.

Absolutely disappointing! Already placed an order for the second time and again a huge disaster. After waiting two hours, the order was simply canceled without comment two minutes before the scheduled delivery. Incredibly unprofessional! At least the last time there was delivery, but even then a burger was missing and the quality of the food was poor. This location proves time and time again that it doesn't take reliability or customer service even remotely seriously. Anyone who orders here not only risks their time, but also pure frustration. I can only strongly advise against ever ordering here via Lieferando or other platforms. McDonald's should seriously think about this location. This is not how they treat customers!

A relatively new McDonald's, and just McDonald's. Anyone who complains should go to Krefeld to the train station or to the Duisburg main station. Everything was great, as it should be, despite the massive understaffing I can't complain.

There's not much going on in Moers on Sundays after 9 p.m. Hamburger delicious, fries unfortunately cold, everything somehow loveless.

Great employees, everything was ordered quickly and correctly.

The people who work there have a truly amazing talent: so consistently and passionately making everything that should be hot cold, turning everything that should be solid into liquid, and making everything that should at least taste like something completely tasteless - all while regularly mixing up the orders - that's a special skill. My respect for your talents, and have been for three years now.

Absolutely bottomless service! The branch management must consist of special students. Nuggets without sauces Menu without fries and 2 of 3chicken and 3cheesburgers were also missing. This is already fraud! Anyone who pays in the drive-thru without checking the order several times beforehand will be cheated and ripped off. That's more than annoying, who eats 20 nuggets without sauce? Can be thrown away, really the last McDonald's EU West!!!

After a long wait (due to a lot of people) the McRib, the cheeseburger and the fries (i.e. everything) were only lukewarm.

They felt like they forgot everything

Unfortunately the food was very cold, half of it was forgotten and some of the staff were very unfriendly. The tables and benches were also very dirty. So, I'm going to avoid McDonald's from now on

I ordered 20 plant-based nuggets yesterday and realized when I got home that I'd only been given 16. The remaining 4 were regular chicken nuggets. As someone who consciously doesn't eat meat, this is absolutely unacceptable. Such mistakes shouldn't happen, especially with clearly labeled orders. Not to mention that you now pay almost €1 per nugget and then receive the wrong product, which you can't eat. It's questionable that something like this could happen with just one nugget. But to give out almost a quarter of your order incorrectly – and with a product that was consciously chosen for ethical or health reasons – is simply unacceptable and disrespectful. More attention must be paid here. Thank you for forcing me to bite into several chicken pieces against my will...

Shower gel promotion for 400 points. Ordered for my grandchild. Of course, it was out of stock after payment. Points gone. I was supposed to order something to eat with it. No, I don't want anything to eat, and I don't want a shake either. Happy meal. When I asked if there were toys included, they confirmed it. Of course, there were no toys. Another victory lap at the McDonald's drive-thru. They handed me a bag at the counter. Tears at home. The toy was a six-pack of McDonald's chicken. Why are customers being ripped off like this?

Honestly, if you show in the app that the shower gel bonus is available, they deduct 400 points, only to ask at the end if you want a cheeseburger in return??!? I've never seen a restaurant so incompetent. No points, no bonus and then calling the order complete couldn't be more brazen lol You drive through 3 cities, the two shops before were able to credit my points and here you are left with a cheeseburger. Absolutely crazy

500 times too little IQ to make a burger properly even though it says exactly what it should contain

The food was cold... and the employees were so loud... and the lady behind the cash register was so loud and professional, that's not possible

Burgers are missing from almost every order. This branch cannot pack an order correctly.

sehr lecker yum yum yum yum yum yum yum yum

So yesterday, unfortunately, was a disaster. Tables not cleared, floor dirty, staff preferred to play on their cell phones

Many people just want to eat quickly. There is also delivery service. This is stressful for employees and causes waiting times.

For the first time a Coke was forgotten. 2. Forgot fries. Nobody can be reached by phone. Ordered ice cream and shake today. Ice cream is liquid and the cup is not even half full. Ordered 3 strawberry shakes and was horrified. Adulterated soup. So this is not strawberry and not vanilla either. Simply outrageous. And paid 32 euros for it. Never again !

Not really. Everything seemed a bit under the weather. Self-service terminals 50% broken, children's areas with broken boards and stupid steps and tripping hazards. Employees try very hard, but can't cope with the rush.

The quality was better... price-performance doesn't match anymore either👎👎👎

I was served a coffee with lipstick residue on the cup... That's not only disgusting but also unhygienic! The half-warm burger and the lukewarm curly fries were the lesser evil.

For a strawberry shake that really tastes good, there are only Mac Donalds

Really good store with very, very good employees, very, very good branch 👍🏻

We drove through the drive-in at 10:30 in the evening. Coke was warm, not carbonated and the cup was only half full. A specially ordered and paid for burger was completely missing. If you don't feel like working late, you should find something else. By the way, we thought about cashiering. What a surprise. Juice store