McDonald's in Moers

Unfortunately, no receipt came out of the ordering terminal (despite payment). I then asked for it to be printed out for me. The lady was quite annoyed. The "boss" who was called just asked about the problem as he walked by and then ended the call with "sorry, it doesn't work."

An entire menu was forgotten!!! There's almost always something missing when the order is large or the store is busy!!

We don't go there often... but once you get the courage to go in, pay €12 for a burger with nuggets, and then you don't even get the whole order! Nuggets forgotten, the wrong burger. It probably won't happen again...

The slowest self-service terminals in the world: better use the mobile app

One of the few McDonald's branches that always seems clean—for a fast-food restaurant. The accessible restroom, where the diaper changing station is located, is almost always in good condition. The staff is generally friendly, too. The food is usually prepared to a satisfactory standard. The best McDonald's we've ever known (and with three small children, we've seen a shocking number 😅)

The staff are very rude and forgot half of the order, also the fries were cold and there were very few of them!

Unfortunately, it's getting worse and worse. The employees chatter loudly and practically do their work as if it were just a side job. With every order (we pick up something there about every six months), something gets forgotten! This time, all four sauces were sweet and sour! How are you supposed to eat your nuggets with that? I always check the order, but now they have to check the sauces too...simply impossible!

Although I come from Duisburg Rheinhausen and there is a McDonald's here, I like to go to Moers to McDonald's. The food, service, atmosphere, everything is top-notch and clean.

Every time you have to check the order because they always forget something and are more busy with private stuff, so everything is getting more expensive and that's not okay. Service is catastrophic, maybe they should replace people or use a different line.

Meanwhile, prices have skyrocketed! Employees are sometimes a bit unmotivated. Fast food of the same "quality" as always, but significantly more expensive.

You're not served even though the employee has seen you waiting several times. Even though she's been doing nothing else, you're ignored. If you don't feel like working, you just have to accept the consequences and find something else. But that kind of behavior is completely unacceptable in service!👎

It's just Mcs, but unfortunately there is no table service...

We were inside for 2 minutes and immediately got out again because it smelled really disgusting, which was unbearable and only one terminal worked, very disappointing

Unfortunately 😢 the fries were not enjoyable. Citizens, on the other hand, as we have known them for years. A visit is always worth it 😄

Very suitable for the disabled, but the fact that you can ONLY order certain menu items via smartphone is very bad, especially for older and poorer people!!

Unfortunately, we never really come out of it without something missing or wrong. As soon as the order is larger, disaster. From: no meat on the burgers, missing burgers, no nuggets in packaging, sauces, toys, getting the wrong drinks, things that were billed for that I didn't order and unfortunately very often, the burgers are especially not warm. It doesn't matter whether you take away or eat in. To take away the intercom is also terrible, you have to repeat yourself several times.

Absolutely disappointing! Already placed an order for the second time and again a huge disaster. After waiting two hours, the order was simply canceled without comment two minutes before the scheduled delivery. Incredibly unprofessional! At least the last time there was delivery, but even then a burger was missing and the quality of the food was poor. This location proves time and time again that it doesn't take reliability or customer service even remotely seriously. Anyone who orders here not only risks their time, but also pure frustration. I can only strongly advise against ever ordering here via Lieferando or other platforms. McDonald's should seriously think about this location. This is not how they treat customers!

A relatively new McDonald's, and just McDonald's. Anyone who complains should go to Krefeld to the train station or to the Duisburg main station. Everything was great, as it should be, despite the massive understaffing I can't complain.

There's not much going on in Moers on Sundays after 9 p.m. Hamburger delicious, fries unfortunately cold, everything somehow loveless.

Great employees, everything was ordered quickly and correctly.

The people who work there have a truly amazing talent: so consistently and passionately making everything that should be hot cold, turning everything that should be solid into liquid, and making everything that should at least taste like something completely tasteless - all while regularly mixing up the orders - that's a special skill. My respect for your talents, and have been for three years now.

Absolutely bottomless service! The branch management must consist of special students. Nuggets without sauces Menu without fries and 2 of 3chicken and 3cheesburgers were also missing. This is already fraud! Anyone who pays in the drive-thru without checking the order several times beforehand will be cheated and ripped off. That's more than annoying, who eats 20 nuggets without sauce? Can be thrown away, really the last McDonald's EU West!!!

After a long wait (due to a lot of people) the McRib, the cheeseburger and the fries (i.e. everything) were only lukewarm.

They felt like they forgot everything

Unfortunately the food was very cold, half of it was forgotten and some of the staff were very unfriendly. The tables and benches were also very dirty. So, I'm going to avoid McDonald's from now on

I ordered 20 plant-based nuggets yesterday and realized when I got home that I'd only been given 16. The remaining 4 were regular chicken nuggets. As someone who consciously doesn't eat meat, this is absolutely unacceptable. Such mistakes shouldn't happen, especially with clearly labeled orders. Not to mention that you now pay almost €1 per nugget and then receive the wrong product, which you can't eat. It's questionable that something like this could happen with just one nugget. But to give out almost a quarter of your order incorrectly – and with a product that was consciously chosen for ethical or health reasons – is simply unacceptable and disrespectful. More attention must be paid here. Thank you for forcing me to bite into several chicken pieces against my will...

Shower gel promotion for 400 points. Ordered for my grandchild. Of course, it was out of stock after payment. Points gone. I was supposed to order something to eat with it. No, I don't want anything to eat, and I don't want a shake either. Happy meal. When I asked if there were toys included, they confirmed it. Of course, there were no toys. Another victory lap at the McDonald's drive-thru. They handed me a bag at the counter. Tears at home. The toy was a six-pack of McDonald's chicken. Why are customers being ripped off like this?

Honestly, if you show in the app that the shower gel bonus is available, they deduct 400 points, only to ask at the end if you want a cheeseburger in return??!? I've never seen a restaurant so incompetent. No points, no bonus and then calling the order complete couldn't be more brazen lol You drive through 3 cities, the two shops before were able to credit my points and here you are left with a cheeseburger. Absolutely crazy

500 times too little IQ to make a burger properly even though it says exactly what it should contain

The food was cold... and the employees were so loud... and the lady behind the cash register was so loud and professional, that's not possible

Burgers are missing from almost every order. This branch cannot pack an order correctly.

sehr lecker yum yum yum yum yum yum yum yum

So yesterday, unfortunately, was a disaster. Tables not cleared, floor dirty, staff preferred to play on their cell phones

Many people just want to eat quickly. There is also delivery service. This is stressful for employees and causes waiting times.

For the first time a Coke was forgotten. 2. Forgot fries. Nobody can be reached by phone. Ordered ice cream and shake today. Ice cream is liquid and the cup is not even half full. Ordered 3 strawberry shakes and was horrified. Adulterated soup. So this is not strawberry and not vanilla either. Simply outrageous. And paid 32 euros for it. Never again !

Not really. Everything seemed a bit under the weather. Self-service terminals 50% broken, children's areas with broken boards and stupid steps and tripping hazards. Employees try very hard, but can't cope with the rush.

The quality was better... price-performance doesn't match anymore either👎👎👎

I was served a coffee with lipstick residue on the cup... That's not only disgusting but also unhygienic! The half-warm burger and the lukewarm curly fries were the lesser evil.

For a strawberry shake that really tastes good, there are only Mac Donalds

Really good store with very, very good employees, very, very good branch 👍🏻

Nice employees who do their best. Nevertheless, you can't often talk about "fast food".

We drove through the drive-in at 10:30 in the evening. Coke was warm, not carbonated and the cup was only half full. A specially ordered and paid for burger was completely missing. If you don't feel like working late, you should find something else. By the way, we thought about cashiering. What a surprise. Juice store

Taste as usual But everything else is a big catastrophe. Bottom stuck, long wait even though no one had ordered anything. Service staff terrible, no hello, no goodbye 2025 A year later still not better, the ordered PCs are an imposition! It couldn't be any slower

Good food, always long lines. 😊

The kingdom of lukewarm to cold nuggets. 4 hot nuggets at the top, the rest are at most slightly warm. Preferably happens in the mcdrive... nice staff who are happy to make new ones... but if I get something to take away, I don't feel like having to go back again and again!

I was missing 5 cheeseburgers, there were no napkins in them, honestly I'll never eat there again, I left €60 for that, it was outrageous

Actually a good McDonald's restaurant but the constantly poor filling of the French fry portions is a real annoyance given the prices.

MC Drive went very quickly even though there was a lot of visitors

I haven't had to wait this long for my order in a very long time. The terminals worked in slow motion.

Thank you very much! Ms. Rogall

Went to McDonalds today. The restaurant was very busy. Placed the order at the machine (which was extremely slow and very laggy), paid and waited 22 minutes for table service. When the food came (the young man's friendly apology) the curly fries, the French fries, the Hamburger Royal with cheese and the two slices of chicken on the salads were ice cold - very unsatisfactory!!! We could have complained, but how long would we have had to wait??? Conclusion: Nothing good - customers dissatisfied!!!

Everything was cold and the sauce tasted expired.

We had dinner there today. At first two order terminals did not respond at all, the third responded very poorly. The table numbers were completely empty, so service is probably not desired. The table and benches were all super dirty and the children's chair was disgusting. The food was cold and soggy.

I am deeply disappointed in this McDonald's! I ordered food with my friend, the fries were cold, we got the wrong sauces, like a wrong burger, the happy meal didn't include an apple turnover and to top it off we weren't even allowed to choose the gift, and there was no milk frother not cleaned!

The terminals worked very slowly. Paying by card wasn't possible with two cards. Table delivery numbers were not available at any terminal.

We only go there for the McCafe, which I can really recommend. The food isn't that great there, a chip shop is better.

Unfortunately, you often don't get what you ordered, drinks are missing or the burgers aren't filled as requested. Once or twice it's ok, but almost every visit isn't nice. The staff immediately tried to organize what was ordered. If there's a lot of work, stress levels etc. it's ok, but if there's nothing much to do at the moment I think it's a shame. The staff is still friendly and always helpful, there are no unfriendly employees here. I'd still like to come back, even if I have to run after something again next time 😅, there's something good about it too. You eat and lose weight at the same time🤘. P.S. Cola is not iced tea😉 Update 10/18/24: Visited the shed again after a little more than two years. The branch doesn't lack consistency, you can't blame them for that 😅. How can you deliver such bad service, another burger was missing, the additional bacon we ordered was missing on a burger, and the addition for the child was missing from the Happy Meal. The shed is simply amazing. The staff is only busy with themselves, the last time I was there.

Everything was fine. Good organization at the entrance with assigned tables.

Food and atmosphere typical of McDonalds. No surprise.

The burger was completely cold, even though I ate it immediately after receiving it. And you couldn't eat the netted potatoes because they were completely over salted. If that wasn't extra then I don't know what was... Greetings to the Hs who salted the netted potato.

Mc, coffee from a real cup full 👍

Too many McTalahon's chilling there

Unfriendly to the point of not being possible anymore. By the way, you are being watched as you eat and that makes me think that something is wrong.

Unfortunately, my experience at McDonald's was very disappointing. I ordered a chocolate McFlurry, had to wait for it and was then treated very rudely by an employee. She told me with an angry expression that there was no chocolate milk and asked annoyed what she should do for me. Her manner of simply offering to take the money and leave was unprofessional and inappropriate. I didn't expect such behavior.

It should be known that mc doesn't have the best audience, but if misbehaved parents are just anti-social and let their children piss in the playhouse instead of using the really attractive and reasonably clean toilets, the store should be closed by the health department rather than letting such anti-social people continue Ronald should be ashamed of these customers!

I was just there and I didn't get any rodents and I'm missing 2 katcheb and 2 mayonnaise

Unfortunately, fast food doesn't really fit here; ordering at the digital ordering stations took a long time because the touch screen didn't respond. Then it was not possible to pay with the EC card. We waited a long time for our food, which was no longer really warm. It's a shame, we were unfortunately disappointed.

Pretty standard McDonald's, except that the self-order tablet is broken half the time, but they only tell you this after the money has been accepted, without giving you any proof that you actually paid.

The food was tasty, but it had also been better. Staff very nice and friendly.

The food is a matter of taste, I only like Chicken Mc Nuggets. But the ambience and hygiene of the toilets have changed to the advantage, top service, therefore 5 stars.

Can't even pack a double pack menu. Half of it is missing... and that after waiting for over 10 minutes... a real indictment... 12 euros for a small burger with a cold unsalted fries and a warm cola... I'll never go to this rubbish shop again

High-tech McD, great! Would be even better with a nice bike parking space.

Service terminals don't work and the cash register is never manned

We waited 20 minutes for our order because we ordered the burgers without pickles and onions. The burgers then came with pickles and onions. Unfortunately we only noticed it when we got home. I won't be visiting the store again.

The shop was very dirty, tables and floor full of leftover food, toilets didn't work at all, bottom drawer The employees all made long faces and we were kindly given cold fries.

Another fairly new McDonald's. Nice opening hours. MC Drive queues 10 times, maybe 1 time with a longer waiting time, otherwise it's a snap. Everything inside is clean. Plenty of parking spaces available. Moers Mc always happy

It's hard to find a good McDonald's in Germany. But I must admit that the one in Moers is the best I have ever encountered. First of all, it is clean and large. The service is nice and smiling. There is a large playground for children. Large parking lot. I highly recommend this place. ✅️✅️✅️✅️✅️✅️✅️✅️✅️✅️✅️✅️ Unfortunately I have to add an update to my review. It's much worse than the first time I was here. Tablets work terribly or not at all. You have to wait a long time to order. Great chaos in the kitchen. Unfortunately, the quality of this place has deteriorated.❌️❌️❌️

Unfortunately, McDonald's always works. Everything ok, nothing to complain about 😊

I ordered food for over €40. Called after 70 minutes and got the answer that no order had been submitted. At the same time, I saw at Lieferando that my order was confirmed. However, I never saw the food, nor my money. 40€ just go away and get rid of this disgusting fast food chain. Disgusting incompetence at the counter.

Waiting times at MC Drive are getting worse, the employees at the counter are hard to understand, and they become unfriendly when you complain!!!

It can be better but also worse

From the time we ordered until we got our food, we waited 40 minutes... fast food?

The new system just sucks! Is sls when you sit in the employment office and wait!

I ordered from McDonald's in Moers via Lieferando at 1:00 p.m. and was promised that my food would be delivered within 40 minutes. Now, two and a half hours later, I still haven't received my order. My repeated phone calls were also not answered. This is an absolute disgrace on McDonald's part. I am extremely disappointed with the service and expect improvement. Something like this simply shouldn't happen!

The shift manager, Ms. Janisch, is a very unfriendly woman who treats both the customers and the employees (especially the younger ones) very badly. She is constantly in a bad mood and you can tell that she doesn't enjoy her work at all. I really hope that action is taken! It can't be right that she is eating a citizen in the most disgusting way in the kitchen in front of all the customers and is also preparing the customers' food! McDonald's Germany shouldn't stand for this kind of behavior!! Rarely experienced something like that!!!!

Mr. Daniel Remp receives 5 stars with *

I was at this McDonald's recently and had a very unpleasant experience with the shift manager, Ms. Janisch. She was extremely rude to the employees and yelled at the delivery people. Her behavior seemed very unprofessional and it seemed like she didn't enjoy her work at all. She also constantly approached customers. Overall a very disappointing experience. I hope the management takes measures to improve the service.

With use of the current coupons, very good price/performance ratio in a cultivated atmosphere.

It's gotten worse from last time. I struggled to get a reasonably clean table. But under the table everything was full of rubbish 😒 The cleanliness leaves a lot to be desired 👎 when children notice the worn upholstery, that says it all

The food is too expensive The service doesn't take care of the issues properly - no wonder given the stress - the personal order from a friend was put off after an hour of waiting - she was forgotten but got her money back - the atmosphere is very loud - the food is being prepared there Some people shouted at each other - the music - the guests also get louder - I don't feel comfortable there and it's not really clean either

I love this branch. We're there a lot because of the kids. There is a playground outside and in the restaurant too. There is a changing table and disabled toilet. You can also celebrate your birthday there. That to the restaurant. We were always served in a friendly manner and we particularly liked an older lady with brown hair and I think he was a shift leader with a modern hairstyle and always in a good mood. That to the team. Food is just McDonald's but it's almost a ritual that we have to repeat constantly. All children love nuggets. That for food. There are certainly bad days, but I've experienced that in other restaurants too. We like coming here. Thank you

It was clean and everything was freshly prepared.

One of the employees, a young guy with a bad hairline, insulted me when I ordered a Wopper, but he later gave me a cigarette. A car accident with police intervention in the parking lot caused entertainment. Correct branch. One star deducted because there were no 20 rats in the parking lot (as promised by other reviews).

A completely disorganized team, orders are not processed in order and employees take the ordered items from each other. As a result, I waited almost 20 minutes because something was always missing.

Breakfast at McDonald's🤣 but really tasty new things. Iced coffee and sausage egg muffin were really tasty!😜👍🏼

Not so polite and half of them don't stop

Since I had a pretty stressful day today, the experience I recently had at McDonald's seemed unique to me. The young and nice lady served me helpfully and accommodatingly, for example when I was making an agonizing decision about all the different flavors of ice cream that were available there ^^ which strikes me as quite positive! I'd love to come back someday!

We first went to Rheinhausen, unfortunately there were no ice cream products there...then we went to Moers, as always at MC it was very full. The terminal didn't work with card payment, we waited a long time at the checkout then an unfriendly employee...unfortunately the store was very unkempt , a lot of people there but very dirty tables....we better not talk about the toilets...the table service wandered back and forth...after 25 minutes of waiting we realized that those who came later had already eaten... ..at the checkout we were told food was coming.....we asked for our money and left.... this MC Donald is a disaster, no comparison with Rheinhausen.

I'll never go to that juice shop again. No matter what I order, what I ordered doesn't arrive. (didn't just happen once either) Sometimes the milkshake lacks sauce, sometimes I ordered nh mc flurry and got frozen yoghurt. When I tried to complain about this, the employees were rude and disrespectful. If you want to be surprised or feel like arguing then I can only recommend this shop

Pretty small and thin. The meat was very thin. Little or no tomato ketchup or anything else. It didn't taste like anything but burnt. McDonald's has deteriorated significantly compared to how the quality used to be.