McDonald's in Schwentinental

There wasn't much going on, but we still had to wait forever for our food. The net potatoes, which were the last to be cooked, seem to have been ready for a while. Tasted totally stale. Table numbers were not replenished at the terminals. Table service would probably overwhelm them. Unfortunately, we were no longer able to clear away the tray as both tray drop-off points were already overflowing with rubbish. One Fanta had small crumbs of dirt inside. But it was replaced without any problems.

Takes forever even though there isn't much going on

Toilets in an absolutely destroyed condition, toilet cannot be locked because it is broken, half of the food is cold, the shop is endlessly dirty. Never again

Long wait, and the only one wearing gloves was the cleaning staff.

The sleaziest store I've ever seen. Mountains of packaging waste on the tables, spilled drinks. Dirty, partially broken toilets and a branch manager who only grins when you complain. Unfortunately you have to pay in advance, otherwise we would have left the store quickly...never again!!

Hold on tight because my experience will blow your socks off: I was in the restaurant at night and wanted to order a Mcflurry. When I ordered this, my grandma at the checkout told me that it wasn't my first time here and that I should know that there is no ice cream at this time of day. No, I don't need to know, I found it really outrageous how I was hit on there. Afterwards she offered me a coke and I wanted my money back, she gave me €2.99 back even though the ice cream cost €3.99. But the spat doesn't end there because my friend's 6-piece chicken nuggets were missing. Afterwards I had to wait 20 minutes for my chicken burger. Sorry but with staff like that you won't see me there again.

Top service and food, the branches and Germany are a joke compared to that.

Disappointing! The order itself was an act. Although I had ordered mayo with the fries in the menu, the receipt said there was no sauce and I only got it after a long discussion. I am absolutely in favor of integrating refugees, but I expect at least a minimum of understandable communication and friendliness when serving. The supervisor solved the problem, but without eye contact or apology. Sad! Instead of the Caesar chicken wrap I ordered, I got a sweet chili wrap, which I only realized halfway through the wrap because the packaging didn't show it and the sauce only came further down in the wrap. Complaint was not possible because I ate on the way. However, the correct wrap was stated in the receipt. It's a shame and absolutely not recommended.

Staff totally overwhelmed. 6 customers in the store. I waited almost 20 minutes for my food. Cleanliness in the store as well as in the kitchen leaves a lot to be desired.

Extremely long waiting times (Sunday)

One of the most chaotic MD restaurants ever... Also very unhygienic, as the kitchen staff repeatedly accepts money and then prepares food again without cleaning/disinfecting. The floor was very dirty, the waiting times (for fast food) were extreme, the ice cream machine was constantly broken or was already cleaned 1-2 hours before the end and then no longer in use. What a shame! Definitely could be better.

Super unfriendly and incompetent staff, no overview of the orders, and the entire menu was forgotten after I had already said that the drinks were missing. If I worked like that, I would be unemployed.

As always at McDonald's there is no salad on the menu. This has been going on for months now. One less customer.

Very bad service, I won burgers on the app, they said the codes don’t work

Some of the toilets were broken and not exactly in a clean condition. Unfortunately the food was not well prepared.

Is getting worse and worse. Has nothing to do with a fast food restaurant anymore. Long wait, cold food and dirty. Everything sticks and the garbage trucks spring over. Really bad.

Really bad service, waited over an hour for food with two children. The staff is really unfriendly. Never again Raisdorf McDonald's

Extremely slow, we had to wait forever for our food. Staff is visibly overwhelmed. The floor is slippery and the restaurant is not clean. All in all, the store is not recommended and has declined quite a bit.

I had to wait 40 minutes for my order, things were missing and I had to go back 4 times and the food was already cold

There are differences between the branches. The employees processed everything quickly and brought it to the tables. ONB and Wittensee youth fire brigade say thank you

Under all, it's messy, dirty and friendly and doesn't even manage to serve a fresh cheeseburger. Really sad

Very dirty interior and also the toilets...! The staff is mostly very unfriendly, even if you thank them for the food they brought. Everything takes a very long time. Food is processed without gloves. Hair in citizens is somehow standard. A pity.

Open to Poznań. After 11 p.m. I still managed to eat dinner

Cold food, waited 20 minutes to be able to eat at all. We won't go there again.

Here you have to wait a long time for your food, or you have to wait a long time before you can even take the order (drive). Staff are quickly overwhelmed, sometimes very unfriendly, argue in front of customers and sometimes become very loud. Very professional. I feel like MC is getting worse no matter where!

What can I say...It's just McDonald's 🫶

Disappointing. According to the internet and the app, it should be open until 1 a.m. So you drive there after work full of joy and with a growling stomach, you get there at 11:10 p.m., want to go in to order and all you get is a shake of the head from the lady behind the counter. We immediately turned back and didn't order anything. If you only accept orders via MCdrive after a certain time, you should perhaps note this, otherwise I would advise employees to think about changing jobs. Zero points and thumbs down.

First of all totally unfriendly at 1:08 p.m. then my burger was cold when I exchanged it, it was cold again and it was really bad the last time I was there 😡

Today around 3:45 p.m. we took a menu with 2x chicken burger fries and cola on site. I've been sitting on the toilet for an hour now with diarrhea.

Unfortunately, waiting times are now very long, both in McDrive and in the restaurant. The summit was once a 30 minute wait. Unfortunately, part of the order was kept warm, so that the now very expensive dishes (almost 11 euros for a Royal TS menu?!?) didn't really taste good anymore. If you then have to reckon with the fact that every second order is not complete, you really can't recommend the restaurant (anymore).

I was there at 6 p.m. and wanted to grab something quick to eat after a long day. The store was packed and the volume there was almost at the threshold of pain. There was everything from screaming children and bullying guests. I waited 45 minutes for my food, which was terrible. It was cold, the fries were rock hard and, like the chicken nuggets, seemed to have been fried several times and really wasn't tasty. I felt sorry for the staff, they had to put up with a lot and were apparently overwhelmed, but let's be honest; How can you give out food like that? I was here for the last time

We waited for three quarters of an hour in the drive-in for two McFlurries and then had them melted, absolutely not recommended

Was there at 1am on Saturday. Unfortunately it was closed, although it had always been open the weeks before. Were sent away by the employee.

Extremely slow, we had to wait more than 25 minutes for our food. Staff is apparently overwhelmed. The floor is slippery. Plus point for the fact that it was reasonably clean. All in all, the store is not recommended and has declined quite a bit.

That was definitely the last time that my daughter and I were there, and many other customers also commented on it there. 05/22/24 approx. 5:30 p.m. Normal number of customers, so not much. Personnel ratio: Ideal 1. The toilets were unbelievably filthy. 2. A personal order in the branch was rudely rejected by the staff (refusal to work) and ran away. 3. There was leftover food everywhere in the serving waiting area. 4. Waiting time for a Happy Meal 20 minutes. 5. The food was only lukewarm. Conclusion: The branch management failed completely and the subordinate staff unfortunately didn't shine either.

Waited 18 minutes for a cappuccino at an empty shop. Service totally unfriendly. Toilets dirty as always.

Beautifully furnished in and of itself. Unfortunately that was it. Ordered two menus, a 20 nuggets and two extra chicken burgers. One burger was missing, two were wrong, the sauces ordered 1 right 1 wrong 1 was completely missing. We waited a total of 27 minutes for the order with light to medium operation. Ordered table service, none. Toilet, soap dispenser poorly glued with tape and no towel paper. In summary: Unfortunately, it failed across the board. The staff was hectically running around and was completely overwhelmed. What should be there when it gets full.

The slowest McD I've ever been to. Employees extremely unmotivated. Soap dispenser in men's toilet has been broken for months.

Waiting time over 20 minutes, food not complete and cold. Staff was completely understaffed.

I ordered here with a friend (2 mcflurrys) she wanted to pay for a few, she did that and actually had table service but didn't get the standee so she went back and didn't get her receipt back and got a mcsundea instead of her order and went off again and spoke to another employee who probably called the manager who has now banned the employees from checking out 2 stars because she paid €1.99 for 2 mcflurrys 😶

Eating took quite a long time. Customers who came after us had their orders before us and the waitresses weren't really paying attention. Burger almost cold. MC Donalds in Raisdorf was also better.

I'm always happy about the attentive, helpful, cool people here 'Multicultural Service Team'!!!👍⭐ My APP doesn't work and I'm being helped here. The orders are processed quickly and 'served up' in a friendly manner 😊. ✨ Thanks to the nice atmosphere, the typical fast food restaurant ambience is no longer an issue.

One of the worst branches there is! The ice cream machine has apparently been broken for years! As if a company like McDonalds couldn't find a decent supplier for ice cream machines...

Unfortunately, there are often no promotional items available. How can you run out of special glasses at 1 p.m. on the day of the campaign? But send dozens of emails that the glass exists. Food tastes really good Lots of tables and great outdoor area where children can play Happy meals for children are great

Staff hopelessly overwhelmed, 30 minutes until delivery. Not everything was there and some burgers were already cold/exchanged. Almost like Burgerking

I'll never go to McDonald's Raisdorf again. I was just there and waited in the drive in for 25 minutes and nothing came. That's outrageous, it's not acceptable to play other people over time. NEVER AGAIN

If I could give 0 for the service I would. We waited 40 minutes on a Tuesday for 2 happy meals + a shake. The food was cold and the fries were worse than cold which were cold and stone hard. I have never experienced anything like this in any McDonald's in the world!!! UNDERGROUND!!!

Incompetent and unfriendly. The food is cold and disgusting. Order arrived in stages. I like to eat at mecces but this is not a situation here.

Trays not put away, rubbish all over the floor, tables not wiped down, shoes stuck to the floor, staff nowhere to be seen, underground

After 15 minutes on the drive and no indication that it would take, we drove again. The last reviews match the store Simply impossible. I just don't understand why the company doesn't respond to the bad reviews.

Unfortunately we received cold fries and an unfriendly answer that we would like hot fries.

A little friendlier would be nice...

Just McDonald's. You can't expect anything great.

Waited half an hour to order, then the burgers were almost cold. The employees were friendly, but completely overwhelmed and not even half the store was full... So far, each of our orders there has had at least one item missing when handed over...

Today around 6:30 p.m. (drive-in, young woman with long dark hair): The ordering process at the desk was unfortunately absolute chaos because the young lady didn't let you finish and interrupted the ordering process several times because she didn't have her things together, the ordering screen also worked again not, therefore no possibility to check the order. When we arrived at the serving window, there was a rude announcement from the side that we should order inside if that wasn't quick enough for us. Sorry girl, I think you didn't understand the point of the drive-thru, besides the speed wasn't an issue, just the way the order was taken. When she asked for the receipt twice, she loudly replied that she was German and understood it and spoke German. I have no idea why this suddenly became an issue for her, because no one said anything about her nationality. Then there was more loud noise, among other things, we mumbled when we ordered, she had property rights and didn't have to sell us anything, we should have respect for her blah blah blah... really quite charming to put someone like that at the drive-in counter. We then got our money refunded and went to the competition in Oldenburg i.H. / Neubaumer driven. There was perfect order processing from start to finish, very friendly staff and the food was hot and freshly prepared.

Hygiene is unknown in this store. The toilets (ladies) have not been cleaned properly for a long time. It was completely dirty on the edge behind the toilet seat. There was no toilet paper in all 3 toilets. The tables are greasy/dirty as are the chairs. An employee walked around listlessly with a sweeper and a shovel and half-heartedly swept up some dirt here and there, regardless of the fact that someone was eating, it was swept up right under the table. I don't want to know what the kitchen area looks like? This store is by far the dirtiest McDonald's we have ever seen and we won't be visiting again.

The restaurants can really be so different. In Raisdorf it is catastrophic, it is soooo unclean, super disgusting bathrooms and the rest is no different. The staff is so overwhelmed. Something is constantly being forgotten and the waiting time feels like an eternity. This store should be closed. In Schönkirchen everything is different. It is only recommended. The team knows what to do. Super friendly and the store shines. Everything happens so quickly. A huge compliment to you.

The food was cold, the fries were raw and the drink was warm. And toys weren't the right thing either. It's the last place we've ever eaten worse as a family and it's totally overpriced

Unfortunately today it was a complete failure, we waited for 40 minutes and then everything was cold. Unfortunately it's not the first time. But today it was under .........For almost 30 euros it's enough,

Unfortunately from 5 stars down to 1 star the team is completely overwhelmed a waiting time of 35+ minutes is a joke for a fast food chain and then also cold food, which we then ate because we didn't want to wait another 20 minutes

Despite the empty shop, the wait was usually long. So this isn't a quick restaurant.

So fast food is different! After ordering and paying, waiting for over half an hour for the “food” is not acceptable

Very, very unfriendly staff, you ask for a straw and they yell at you Maybe you should invest in sensible staff Store is super unhygienic (toilets) Garbage piles up in the shelves etc.

I didn't get a straw to drink with. 😔

Ate at McDonalds for the first time in a very long time and the prices shocked me. You order extra to take away and a Royal TS still costs more than five euros. I don't eat a menu because I've never liked the totally watery cola there. Now the positive things: I think ordering via touchscreen is great and packing the bags was quick too.

This is now the Xth time that you have to wait far too long at the Mc Drive counter!!! Even though there's nothing going on in the store itself! Why does it always work quickly at Theodor-Heus Ring? With you we wait forever???? I was with you for the last time today, so in the future I'd rather drive the few meters to Kiel.

After 15 minutes in the empty house. Finally got food. Burger cold and the cheese hard. Employees incompetent and unfriendly

Not really clean, and the beeping from the preparation area is annoying and unpleasant. If I were an employee there, I would have objected to this constant sound system long ago; management is responsible for this. This is pure acoustic stress. It was busy, so I don't want to say too much about the cleanliness, but the beeping is really annoying when you're eating

Ordering and payment was super quick, but then I had to wait 8 minutes, at home (about 5 minutes) then the disappointment. The rib was completely missing the delicious red sauce and the other one was unfortunately cold.

We've been to different McDonald's 3 times this year and each time we got different things than we ordered and a few things were missing. The straws and napkins are always forgotten. The old quality is gone. McDonald's only has foreign employees. I have no words for foreigners. I'm a foreigner myself, but they don't understand the orders. I think it is very difficult to order from MC Drive. It happens again and again that you often ask because they don't understand and still place the wrong or incomplete order. I think it's not difficult to remember the things on the list.

Although we didn't order much, not everything was there. Unfortunately not for the first time like this. There is more.

MC rip swims in the sauce and big tasty terrible taste not recommended

What a slow juice shop... At Drive you stand for half an hour for 20 meters of travel... You can't get any slower than that...🤮

Unfortunately, once again a completely haphazard, disorganized experience. Dirty. Forgot the soggy fries and sauce with the nuggets. That was another time to break the habit.

It's a good place for quick food. You can eat clean and quickly. And that's the point.

Today was the most miserable thing I have ever experienced at MD. A waiting time of 20 minutes can sometimes happen, but when there is only one vehicle in front of you? All right. But when fries and burgers are totally cold. Yes, then every cent is too expensive.

The food is not good, unfriendly, and the toilet is completely dirty.

Dirty shop and absolutely not customer oriented! Orders often get lost and you wait over 30 minutes for your order. If you ask, you will only be contacted. Very unfortunate

How can they be so mentally retarded?

It was delicious again after a long time. But unfortunately you won't get full and it's just too expensive.

The nicest and cleanest McD yet. Compliment!

The food is just thrown together carelessly and it's not even remotely warm I can also save myself eating completely cold food and then you pay so much money for it

After a long day at work, you might like to treat yourself to a burger like the one shown in the picture below. The “fresh” concept didn’t work out so well…

The worst McDonald's there is! Bad service, extremely long waiting times and food lukewarm and poorly prepared. I would seriously worry about the company's reputation with such staff

You can't order ice cream with an Oreo. You can't order ice cream without an Oreo. Staff too incompetent to put cheese on a McDonald's burger. Juice store

Absolutely chaotic shop! We waited over 25 minutes for our order. The restaurant was just disgusting, there was rubbish everywhere. It wasn't tidied up or cleaned. You could hardly sit down anywhere and eat. It was that bad. My girlfriend was sworn at and insulted by a drunk shift manager. She was threatened that the food we paid for wouldn't be handed over because she sat down in a supposedly cordoned off area. The employees were completely overwhelmed to process orders at 3 a.m. I've never experienced anything like this before 🤮unbelievable! But even in normal operation this store is a disaster!

The food is carelessly thrown together, The “service” is horrible. The tables are completely dirty and it's just unimaginable. I just asked if my table could be wiped down because it had leftover food on it. But the staff isn't even able to wipe a table with a cloth. My conclusion: Young, untrained staff who have no idea about their job (most of them don't even speak German properly) ... sometimes I feel like a tourist

I would like to rate my visit to the McDonald's branch in Kiel Schwentinental with 1 star. I'm a McDonald's fan, but I've never experienced anything like what happened in this branch yesterday. I considered it a catastrophe. The branch was almost empty, there were 4 employees who didn't pay any attention to us for a long time. At some point we were able to place the order. When we got our coffee, the cups were very dirty, full of cocoa on the outside. We drank coffee. So that means the cups weren't washed. We went to the counter and said this. No apology came, nothing. A new coffee was brought to us, with the saying "She would have to give us paper cups because there were no cups available." I don't have to say anything more about it. Disaster, that's called "service"?!?!?

I fall for it again and again on a regular basis... Unfortunately, always underground bad!! It's just a complete disgrace what you get there for your money. Maybe mature employees with a sense of responsibility would boost quality... Things can hardly get any worse.

Durch die Terminals mit Bezahlfunktion und die Coupons in der App, kann man nicht nur günstiger bestellen, sondern es geht auch schneller. Ich hatte seitdem Umbau dort eigentlich nie Probleme, dass das essen kalt bei mir angekommen ist. Heute habe ich zum ersten mal einen Kuchen dort gegessen. Es war ein Schokokuchen(3,99€) , der seinem Namen gerecht wird. Den würde ich wirklich jedem empfehlen der es nicht so süß mag, aber lust hat auf Schokolade. Dann gab es noch ein Happy Meal und anstatt eines der Spielzeuge habe ich mich für ein Spendenbuch entschieden. Die Spendenbucher sind Kinderbücher die man mit nach Hause nehmen kann. Von jedem gekauften Buch wird ein kleiner Teil an mc Donalds wohltätigkeitsprojekte gespendet. Der Laden war auch sauber und die Mitarbeiter vom Tischservice waren mehr als nett. Als Verbesserungsvorschlag hätte ich allgemein für Mc Donalds, dass sie doch endlich mal einen Chickenburger mit Remoulade/ Mayonnaise anbieten im Smartmenü und als schnellen kleinen Burger. Und für die Kinder wäre ein Filet o Fish ( Fischburger) im Happy Meal wirklich eine tolle Sache.

Terminals often don't work or the coupons above them, some employees are awkward when asking questions or redeeming vouchers, unfriendly, smelly, dirty shop and we don't even want to talk about the toilets, things are often missing when ordering, everything is out of place, everything can be improved ! Some of the employees don't even understand German!!!

We wanted to order food from MC Donald's today, we stood there for 30 minutes and were not served. After 30 minutes, the employee was so annoyed / unfriendly that we drove back to Schwentinental without ordering anything. We will never go there again

Sehr lange Wartezeit im Drive in Es fehlen oft bestellte Sachen. Das Essen ist gut allerdings nicht immer Heiß. Eigentlich ist der Laden nicht zu empfehlen

Wir waren am Samstag zu viert dort und wollten an der Kasse bestellen, aber der Herr verwies uns an den Automaten. Das verneinte ich aber und er sagte wieder, ich soll am Automaten bestellen. Wenn es nicht geht könnte er ja helfen. Ich verneinte wieder und wollte an der Kasse bestellen, aber verneinte wieder und zeigte auf einen unserere Söhne und sagte so etwas wie "die Jugend kann das". Scheinbar laufen die Geschäft auch so super, sodass sie dann unser Geld nicht benötigt haben. Sind dann woanders hingefahren, wo man sich über unser Geld gefreut hat.

Eine normale McDonalds Filiale, leider werden die Bestellungen nicht korrekt ausgeteilt. Hatte für meine Töchter je ein Happy Meal mit Fanta bestellt, bekommen haben wir Cola.....ein anderes Mal fehlte der Burger im Happymeal......auch blöd wenn man das zuhause erst merkt.

"Qualitätsproblem" - > zu wenig Personal & überfordertes Personal. - > Restaurant sehr schmutzig. - > ewig lange Wartezeit auf die Bestellung, definitiv zu lange. - > Burger falsch "zusammengebaut" und nicht warm.

Absolut ekelhaft.. alte verbrannte fettreste auf dem Burgen.. und der laden sieht aus als wäre eine Bombe eingeschlagen!

Sonntag morgen 5 Uhr und man wartet am MC drive 25min bis einer eine Bestellung aufnimmt.

Völlig unterbesetztes Personal. Nach 30 Minuten festgestellt, dass die Bestellung nicht einmal bearbeitet wurde... Müll stapelt sich!

Personal sehr freundlich und hilfsbereit . Allerdings sind die Toiletten eine absolute Katastrophe. Geruch und Sauberkeit lassen sich deutlich verbessern.