McDonald's in Mettmann

Terrible! I can't recommend anyone eat here. Stay away from this place.

Second time in a row that there is no mcplant at all, staff is totally inattentive, mix up orders...I am absolutely disappointed

Standing around at the McDrive until we drove off and were not served

You come with children and they never have the Happy Meal toys! How can that be???!!

Food as usual at McDonald's. The restrooms were dirty. All the tables were dirty and sticky. The floor was also dirty. You can choose table service, but then you get yelled at for not getting your food. So, service was also zero.

They're simply topping the burgers wrong. Onions should be on top of the patty, not on the dry side underneath...

Doesn't taste good, burger is old and staff are unfriendly

Unfortunately, it's extremely slow and lame. And the toilets are a disaster. Broken, dirty, and full of shit. No paper. They definitely aren't checked every hour...

Yes, quite alright, hamburgers could be hotter

Disastrous during peak hours. I won't say more. Unfortunately, there's no other McDonald's nearby. I've had enough. This place is so pathetic. Bad service and no goodwill when the staff is clearly at fault. A total disaster. My last visit to this incompetent store. I've never been so dissatisfied there.

Well, I was here for the first time and I think it will be the last time. You can choose a present on the screen, for example, and you get a different one. When you ask, you are told we don't have any other (then you can deactivate it like at other MCs). Then they don't have lactose-free milk, another drawback. Then you order burgers and you get a different one. You go there and the employees get angry. And apart from the cleanliness, there is no view under the table, I got my fingers caught and the sockets are totally dusty, really disgusting. I'll never set foot in here again.

So, you could only do anything wrong. The order was approved prematurely (to improve the statistics), then it was... gone. Isn't it embarrassing to have to ask the customer for the receipt? And then to get half of it wrong. Claiming the Coke glasses weren't included (but they were listed on the receipt 😄) That happened to me months ago. I approved the order and completely forgot about it. Only after complaining 15 minutes later did I get a replacement. That was definitely the last time I was there, but I've learned from it. And I visit many stores across Europe.

I was at McDonald's this morning for breakfast and I have never experienced anything so unfriendly in my entire career. No smile, no good morning. They just didn't feel like working. Then my order was deleted. They had to look at my receipt to see what I had ordered. Of course, my order was only half. I had to argue that the meal also included glasses. She said no, dad, it said on my receipt that then I would get my glass. It was really rude. I remained very friendly and wished them a nice day. You will never see me in this branch again.

Absolutely disappointing and disrespectful service – I'd love to give it -5 stars! I had a box of 20 chicken nuggets, and several of them were undercooked – the breading was soft and mushy. When I asked an employee about it, he reached into my box without gloves and simply said, annoyed, "They're fresh, what's your problem?" – completely unprofessional. I offered to show him the remaining nuggets at the table, which were also undercooked. With visible reluctance, he simply threw me four new nuggets, even though several were inedible. An apology? None. Instead, we were just given strange looks and treated with great disrespect. I'm almost 30 years old, and he simply addressed me as "you" – without any respect. That's not how you treat customers. I'd rather not say anything more about the conditions in the rest of the store...

Terrible service in this establishment. No matter where you go, the staff does not put out signs with numbers so as not to take the order out. The screen with the order number is always off. Empty McDonald's, the order is given out after 10 minutes. The tables are always dirty.

--- ⭐☆☆☆☆ I regularly (2-3 times a week) go to McDonald's in Mettmann for lunch – and unfortunately, I have to say that I've been disappointed for weeks. At first, only vanilla milkshakes were available, but now there aren't any available at all. Of course, shortages or technical malfunctions can always occur – that's understandable. But not finding a solution for such a long period of time simply seems careless and not customer-focused. I've been hoping for a long time that the situation would improve, but after so many disappointing visits, I feel compelled to leave a negative review. Maybe that will change things.

The monitor for displaying the waiting list has been broken for months. There were Mcflurry sweets in my chips, I spoke to the employee about it...unfortunately the statement was "it's like that sometimes, I have no idea how it got there". Unfortunately I cannot recommend the store.

I'm not a fan of this. It tasted good, but I never recommend it. Is this bad then? No, just like everyone else, although I have occasionally eaten at a more pleasant place.

Completely dirty on the inside and you easily wait 30 minutes for your food, and that's with fast food :/ plus the two employees there are completely overwhelmed with their jobs

The tray shelves were overflowing even though there were hardly any guests there. The toilets were very disgusting and unclean. Food tastes like any other McDonald's.

The number of parking spaces on the property is limited, but fortunately there are alternatives in the immediate vicinity. Otherwise, you will find a typical branch here as you would expect from McDonald's

April 30th, 2025 at 8:58 a.m., wanted to order a coffee, the lady said in broken German, unfortunately no coffee yet, not ready, no idea when it would be ready. I don't see any other employees except this lady at the counter. Sad.

Check your orders, especially if you take something with you. It's so often that the burgers are wrong, this has been happening for years. Been cheated again. I ordered a double chesse burger and received a chicken burger. Unfortunately this time it wasn't checked and I was cheated out of €1.60. Very last one this store. I've already complained about double breakfast burgers and only received one.

Burger and fries almost cold. Fanta and Cola were not carbonated and tasted stale. Seating uncomfortable. Many products said 'sold out'. Not a good McDonald's.

It was almost as good as Burger King, unfortunately there was no Pepsi

Toilet dirty The tablet cart is full and is not emptied. Garbage is piled up on the table next to it. Toys sell out, no replacement service, it doesn't even say that there is no toy, you only notice when you open the box. Ice cream melted! As always, sauce ketchup mayo is missing and is only available upon request Order also incomplete as always Staff unfriendly and moody

The establishment has overflowing trash cans, plus we were not informed about everything we ordered.

Floor sticks all over the store. Tablets of old food pile up. Everything disgusting.

This review exclusively deals with the hygienic conditions in this branch. It's so super dirty that we decided to go back after ordering. The entire dining area was littered with leftover food, and the toilets were all contaminated with feces and urine. Even the soap dispenser and towels were on the floor. The walls were covered in old mayo. If it looks like that in front of the counter, I don't want to know what it looks like in the kitchen. Action should be taken urgently here! Unfortunately I have to give one star, not even that would be justified under normal circumstances!

It was delicious, but I bought a menu that had a Minecraft toy, so it wasn't the Creeper or the Wolf, but Grimace egg, soda potion, French helmet, etc. And I got a Creeper. I asked an employee and he said he didn't have it

Well, I have to be honest, because of my job. As a sales representative, I go to McDonald’s very often. I have also been to Mettmann several times. Unfortunately the quality has deteriorated significantly. Double cheeseburger was completely fatty and actually inedible. I only really became aware of the hygienic conditions after I ate (or didn't eat) the burger, because then I went to the toilet. The edges of the toilet were full of shit, which I had to clean first, the urinal was full of urine and the floor was sticky to no end. The toilet seat is simply placed on top, so that I almost fell on my nose when I sat on it because it fell down and was completely broken. When I spoke to the staff, they said they would take care of it, but when I went there days later, the seat was still broken. I don't want to know what the kitchen looks like. I actually liked going to this McDonald’s, but it’s unbearable. Very unfortunate.

I really like it now after the renovation. However, the staff seemed a little disorganized to me. There were 2 preparations open and I had to wait 6 minutes. Things were quicker before. Update: No Mc Rib No Big Rösti at 11 p.m :(

I felt so bad after the menu, unbelievable. Never again McDonald's.

Must be once a year. You always regret it afterwards. When system catering wins out over your own laziness to cook.

Somehow, McDonald's is no longer working. The food sizes have all gotten smaller and the burgers are always cold. There's no ice cream anymore. The restrooms are always dirty, it stinks, and the trash can is overflowing. The soap dispenser hangs at 8:30 because it's no longer properly attached. There are too few and too small parking spaces.

So it's a bit unpleasant when three out of four fries are practically cold and the nuggets are so cold that they're not even crispy anymore. We probably won't come back here again.

There's never McFlurry, juice shop.

Unstructured, but burgers were delicious.

Food top. Not really used the service, but the past values ​​have never shown anything negative. BUT the toilets and hygiene in general are terrible. Especially in the evening. The men's room was completely full of shit. The poop stuck to the toilet seat. The standing toilet is full of water and clogged. And not just for a few minutes. Over days. So it's better to eat beforehand and go to the mud cave afterwards, otherwise you'll lose your appetite. Disgusting. This also makes me a little worried about what the kitchen might look like.

While the staff was having fun talking and giggling to each other, we were waiting for our order for approximately 15 minutes while the restaurant was basically empty. Also, they didn't use rubber gloves while they were handling our food.

Very nice staff. Delicious food. And very nice staff and service.

One of the rancidest McDonald’s I know. No milkshakes or ice cream for weeks!

The worst McDonald's I've ever seen The only positive thing was the woman at the checkout The food took 3 attempts to arrive When asked whether there were fries in the bag, the answer was yes, they were in there When I got home I discovered that there were no fries in the bag The citizens were also cold because it took 3 attempts until the order was ready (15 minutes). When I complained over the phone, I was told that I could come and pick up the fries It would be my own fault if I didn't check it As I said, the worst McDonald's I know of

I have the feeling that the machines for the ice cream products almost never work here.

Worst mcdonalds I have ever been. Cold food. Happy meal gift was out of order. Dirty place. Unfriendly people

Forgot my pickle on the cheesy. Went there and told them, 5 people didn't understand us when we said "the cucumber is missing". We threw away the burger and made a completely new one. Food waste at it's best, you could have just thrown some pickles on there.

Actually all the restaurants in this chain are the same, but this place in Mettmann is different. Friendly staff, hot burgers, crispy nuggets and fries. Even the tables were clean and were cleaned thoroughly after use.

Fast friendly service. You still have to get used to the new signage in the Drive Inn.

Absolutely disgraceful. Were there longer than 1.5 hours, ate continuously, fined over €50. Never again. The very last shop.

With MCDrive, half forgotten again, as if it wasn't expensive enough. Always in this branch. Yes, I should always check it out. But I don't do it. Don't work for you. I feel cheated. Addendum 02/07/20025: Unfortunately I was there again today and was cheated out of a Caesars wrap again. Just don't go there. Incompetent and fraudulent!

The cleanliness as you can see is very bad! is the standard. has never been clean

The last shop eats cold food and then has to listen to cheeky sayings. Please don't visit the shop, you'd rather go somewhere else. I've experienced such bad service

Service leaves a lot to be desired, there are a few capable employees, although the number there is smaller. Among other things, when taking food to go, food was forgotten to pack or the wrong size. Milkshake machine doesn't work 99% of the time. Fries are often soggy.

This store is complete garbage. We got the wrong nuggets and the new true ones, after a long discussion with the employees, were disgusting. The breading was like stone and tasted like cardboard and rotten cheese. A drink wasn't brought to us and the employee didn't want to see it and didn't believe us, he didn't want to hand us the drink. In addition, two other drinks were only half full. We were only delivered half of the sauces we ordered. Our table was completely dirty and was full of crumbs and lettuce leaves. It was just disappointing.

Disaster! We wanted to go to the McDrive - the cash register was broken and we were asked to order inside. It looked like shit inside. Floor covered with a sticky layer. Ordered at the terminal and picked up in the pick-up area. There were no more lids for the drinks, as I said, we wanted to drive further - so suboptimal. Ordered large fries, but there were no longer any large “cones” of fries. We were told “sold out”. All screens for pickup and menu were also gone. Food was tasty by Mäcces standards, just as you are used to.

Nice service, food of the usual McDonald's quality.

There was tobacco on my tray and hair in the fries, poor hair, cold food and so on, I'm always really disappointed

Regular McDonald's just do everything slowly

First of all, everyone who works at McDonald's has to learn German. Secondly, if I stand at the counter and express my desire for what I would like to have, and the person doesn't even greet me or even understand properly what I want, then he has no business being there. Thirdly, people should be a little nicer. That's my opinion now. And fourth, I order three cheeseburgers and what do I get? Just two cheeseburgers. Guys, please always get a receipt.

It's cold they don't put on heating they don't clean

They don't turn on the heating, dirty and bad service🤨

This McDonald's has now become so bad, cleanliness is 0 in the dining area or in the toilet, the garbage truck to dispose of the leftovers is completely full and no one makes any effort to clean it up. I was here twice in a row today and ordered food. Firstly, it came cold and while eating it happened for the second time in a row that there was cartilage in the meat.

The food is delicious but the quantity is small for the price

Looks good after the renovation. But it's not quite finished yet.

Now let's be honest: everyone knows what the burgers taste like here, everyone knows what the fries taste like. It's okay. I don't even want to talk about that. There are already 3,864,579 reviews. For me it's about something completely different. I'm really willing to do any new thing. But the touch displays that you can order yourself are super annoying. It takes me twice as long for a normal order. Then it might not work. Then the scanning will work. Then I can't activate the stupid voucher. Then the part recognized the voucher incorrectly. That really needs to be improved. While the interface isn't fundamentally wrong, the technology is just slow.

Unfortunately no recycling cups, but 2 euros were still given back

Food is okay. Service always corresponds to the staff on duty. When you take things with you, you forget to pack a lot. Most of the time, almost everyone is friendly.

Parking lot is monitored by parking depot. Lunch plus coffee and cake cost €45 for an extended lunch break. Despite presenting the EC card receipts, the penalty is insisted on. I could understand that if I parked there and went somewhere else... But as a McDonald's customer who spent €47 on dinner with friends plus the laps from my friends? In Venice I park in the parking garage for a day for the money/ expect a reaction from McDonald's.

The service displays were missing - they were at the checkout. Where no one can find them when ordering. The food was brought to our table after the waitress pointed this out. After 1-2 minutes the fries were cold. So all in all it wasn't the usual standard.

After getting our order we realized the food was cold. We complained and immediately received what we ordered. Hot and fresh top service

I can't understand why I have to check everything every time I go shopping!! Got a menu without fries for 5 this evening!!! Since I was already at home and the children were disappointed, I was quite annoyed... man can forget 1 fries but 5 large ones??? I have my understanding...

I ordered take away food there. First of all, a burger was missing and then the food was cold rather than warm

Saturday 11/23/24 midnight. We took them from the MC drive and ate them in the car at the Tüv next door. big mac, nuggets, cheeseburger, all good. but the chicken burger spicy as a dnr action: dry, especially the breading, like cardboard. way too little sauce. spicy! So spicy? absolutely not,

The absolute worst McDonalds in North Rhine-Westphalia

We were there and there was no bis and milk sheik

Hello, I wasn't in the store but there was a very nice lady at the counter and a very nice gentleman at the counter. My food was hot and tasty. Thank you

I've eaten there many times and 70% of the time the orders are missing something. The staff is very unfriendly and not customer oriented. I have never heard words like “Hello” and “Thank you” here. I have never seen a friendly smile here. I've gotten the food hot once here so far, I know that exactly because I was very surprised that steam actually came out of the bags. The last time I ordered, the burgers I ordered were cold and the packaging was dripping with grease from the bottom. I complained about this and was supposed to receive a new order the next day. The next day I was able to speak to the manager personally. Since not all of the products that were previously ordered were mentioned by name on the phone, my burger was excluded from the complaint, even though it was on my bill. The manager seemed apathetic and uninterested to me. It seemed to me as if he simply didn't care about this matter. I cannot recommend this store to anyone. If he wasn't part of one of the largest fast food companies in the world, no one would want to eat there. I can recommend the Mc Donalds in Hilden and Ratingen. You will also be treated well there.

A McDonald's. Most of the employees are quite friendly, some are very curt and greet you barely audibly or not at all. I can't say anything about cleanliness, I only use McDrive. Unfortunately, the fries are often quite cold, and sometimes the burgers too. As if they had been standing for a long time. The prices have now risen significantly (!) so I have to deduct a star.

Please look in the bag when ordering to take away. There is cheating here - out of 4 orders, 3 were wrong or missing! I can't tell whether this is due to the stupidity of the employees or whether it's a calculation. so - watch out!

Terrible! Ordered coffee, got a coke after a long wait. Coke was exchanged for coffee, they said. But it was brown, undrinkable ditch water! What a drama! Never again ordering something here while loading my car.

I would prefer not to give any stars at all. A lady who works at the condition insulted me in my native language without knowing that I understood her. McDonald's isn't what it used to be... No attention is paid to cleanliness, friendliness or freshness. We as a family will no longer visit McDonalds...

Plumbing is a disaster! Dirty and broken toilet. No soap available for men and women. Napkins and wet wipes (McRib) not included. Eat as usual.

Totally overwhelmed staff, unfortunately only speaking English. Chai latte was made with coffee. When this was told to the manager (the staff couldn't understand me), the manager had a new chailatte made. There was no apology, but there was an annoyed look from the boss. Never again MC in Mettmann

TRIED to order on the drive today. The lady didn't understand anything about the system at first and was told to drive up to the counter. When she gets there she asks again and again doesn't understand anything. How can you schedule someone on the drive who doesn't understand anything!

Disappointing visit to McDonald's restaurant Unfortunately, I was very dissatisfied on my last visit to this McDonald's restaurant. There is no table service, which significantly reduces comfort. The staff was also very slow, which resulted in long waiting times. This restaurant is therefore absolutely unsuitable for people who want to eat something here during their break. I hope the service will improve in the future.

I've had it several times now that I was asked for more money at the drive-in than was originally shown on the ad. Here you should always ask for the bill and pay attention to every euro.

Unfortunately I'm here more often. The fact that the ice cream machine works is nothing short of a miracle. And why there are no drinks available today is a mystery to me. Lipton iced tea works, but not Cola, Fanta and Sprite.

Service not nice 11/10/2024 8/04 uhr

It was a little dirty, especially the floor. Otherwise MC standard... maybe they need a little more staff?

Today my daughter and I went to McDonald's in Mettmann. We were really hungry and ordered a few burgers, including a cheeseburger 🍔. But before I could take a bite, I spotted a long, light hair in the burger - and I immediately lost my appetite. So I went to the manager hoping they would respond quickly and sensibly. Unfortunately, I was totally disappointed: the managers were annoyed and almost unfriendly. After 20 minutes of waiting, they brought me a completely different burger, without any filling. I was so pissed that I threw the burger in the trash can right in front of them. That's when I decided that I would never go to that store again.

Die Preise für Pommes sind so frech - 3.79 € für eine mittlere Portion ohne Sosse! Was soll das? Alles andere als kundenfreundlich, da gehe ich in Zukunft sehr gerne woanders hin :-)

Ordered normal double cheeseburger twice and got chili cheese

The quality has decreased significantly, I haven't been there for 2 years, how tiny the citizens have become 🤨, and the taste is subpar, I don't understand why there are still people who eat there 🥴

My previous experiences with the McDonald's in Mettmann have been consistently positive in terms of order processing. The orders were always served correctly and completely. Unfortunately, I have to criticize the hygiene in the restaurant. The interior overall appears neglected and does not live up to average standards. The toilets are particularly noticeable here - not only are they dirty, but they also seem to be less well maintained. I can't say much about the outside area at the moment, as I only picked up food or ate in the restaurant.

Very dirty shop and you should check your order. Something is often forgotten

You only get your food after 15 minutes, it can't be true

Still probably the slowest mc in the world

Fries were spat in and hair was everywhere in the food The man with black hair and a boxer cut picks and doesn't wash his hands - an absolutely disgusting experience

McDonald's just... Not better or worse

Breakfast at McDonalds was typical of the chain and the cashier was very friendly. The cleanliness of the restaurant corresponds to the lower standard of McDonalds. The toilets weren't very clean, there was rubbish and cigarette butts outside and the tables hadn't been wiped down.