McDonald's in Mettmann

While the staff was having fun talking and giggling to each other, we were waiting for our order for approximately 15 minutes while the restaurant was basically empty. Also, they didn't use rubber gloves while they were handling our food.

Very nice staff. Delicious food. And very nice staff and service.

One of the rancidest McDonald’s I know. No milkshakes or ice cream for weeks!

The worst McDonald's I've ever seen The only positive thing was the woman at the checkout The food took 3 attempts to arrive When asked whether there were fries in the bag, the answer was yes, they were in there When I got home I discovered that there were no fries in the bag The citizens were also cold because it took 3 attempts until the order was ready (15 minutes). When I complained over the phone, I was told that I could come and pick up the fries It would be my own fault if I didn't check it As I said, the worst McDonald's I know of

I have the feeling that the machines for the ice cream products almost never work here.

Worst mcdonalds I have ever been. Cold food. Happy meal gift was out of order. Dirty place. Unfriendly people

Forgot my pickle on the cheesy. Went there and told them, 5 people didn't understand us when we said "the cucumber is missing". We threw away the burger and made a completely new one. Food waste at it's best, you could have just thrown some pickles on there.

Actually all the restaurants in this chain are the same, but this place in Mettmann is different. Friendly staff, hot burgers, crispy nuggets and fries. Even the tables were clean and were cleaned thoroughly after use.

Fast friendly service. You still have to get used to the new signage in the Drive Inn.

Absolutely disgraceful. Were there longer than 1.5 hours, ate continuously, fined over €50. Never again. The very last shop.

With MCDrive, half forgotten again, as if it wasn't expensive enough. Always in this branch. Yes, I should always check it out. But I don't do it. Don't work for you. I feel cheated. Addendum 02/07/20025: Unfortunately I was there again today and was cheated out of a Caesars wrap again. Just don't go there. Incompetent and fraudulent!

The cleanliness as you can see is very bad! is the standard. has never been clean

The last shop eats cold food and then has to listen to cheeky sayings. Please don't visit the shop, you'd rather go somewhere else. I've experienced such bad service

Service leaves a lot to be desired, there are a few capable employees, although the number there is smaller. Among other things, when taking food to go, food was forgotten to pack or the wrong size. Milkshake machine doesn't work 99% of the time. Fries are often soggy.

Disaster! We wanted to go to the McDrive - the cash register was broken and we were asked to order inside. It looked like shit inside. Floor covered with a sticky layer. Ordered at the terminal and picked up in the pick-up area. There were no more lids for the drinks, as I said, we wanted to drive further - so suboptimal. Ordered large fries, but there were no longer any large “cones” of fries. We were told “sold out”. All screens for pickup and menu were also gone. Food was tasty by Mäcces standards, just as you are used to.

This store is complete garbage. We got the wrong nuggets and the new true ones, after a long discussion with the employees, were disgusting. The breading was like stone and tasted like cardboard and rotten cheese. A drink wasn't brought to us and the employee didn't want to see it and didn't believe us, he didn't want to hand us the drink. In addition, two other drinks were only half full. We were only delivered half of the sauces we ordered. Our table was completely dirty and was full of crumbs and lettuce leaves. It was just disappointing.

Nice service, food of the usual McDonald's quality.

There was tobacco on my tray and hair in the fries, poor hair, cold food and so on, I'm always really disappointed

Regular McDonald's just do everything slowly

First of all, everyone who works at McDonald's has to learn German. Secondly, if I stand at the counter and express my desire for what I would like to have, and the person doesn't even greet me or even understand properly what I want, then he has no business being there. Thirdly, people should be a little nicer. That's my opinion now. And fourth, I order three cheeseburgers and what do I get? Just two cheeseburgers. Guys, please always get a receipt.

It's cold they don't put on heating they don't clean

They don't turn on the heating, dirty and bad service🤨

This McDonald's has now become so bad, cleanliness is 0 in the dining area or in the toilet, the garbage truck to dispose of the leftovers is completely full and no one makes any effort to clean it up. I was here twice in a row today and ordered food. Firstly, it came cold and while eating it happened for the second time in a row that there was cartilage in the meat.

The food is delicious but the quantity is small for the price

Looks good after the renovation. But it's not quite finished yet.

Now let's be honest: everyone knows what the burgers taste like here, everyone knows what the fries taste like. It's okay. I don't even want to talk about that. There are already 3,864,579 reviews. For me it's about something completely different. I'm really willing to do any new thing. But the touch displays that you can order yourself are super annoying. It takes me twice as long for a normal order. Then it might not work. Then the scanning will work. Then I can't activate the stupid voucher. Then the part recognized the voucher incorrectly. That really needs to be improved. While the interface isn't fundamentally wrong, the technology is just slow.

Unfortunately no recycling cups, but 2 euros were still given back

Food is okay. Service always corresponds to the staff on duty. When you take things with you, you forget to pack a lot. Most of the time, almost everyone is friendly.

Parking lot is monitored by parking depot. Lunch plus coffee and cake cost €45 for an extended lunch break. Despite presenting the EC card receipts, the penalty is insisted on. I could understand that if I parked there and went somewhere else... But as a McDonald's customer who spent €47 on dinner with friends plus the laps from my friends? In Venice I park in the parking garage for a day for the money/ expect a reaction from McDonald's.

The service displays were missing - they were at the checkout. Where no one can find them when ordering. The food was brought to our table after the waitress pointed this out. After 1-2 minutes the fries were cold. So all in all it wasn't the usual standard.

After getting our order we realized the food was cold. We complained and immediately received what we ordered. Hot and fresh top service

I can't understand why I have to check everything every time I go shopping!! Got a menu without fries for 5 this evening!!! Since I was already at home and the children were disappointed, I was quite annoyed... man can forget 1 fries but 5 large ones??? I have my understanding...

I ordered take away food there. First of all, a burger was missing and then the food was cold rather than warm

The absolute worst McDonalds in North Rhine-Westphalia

Saturday 11/23/24 midnight. We took them from the MC drive and ate them in the car at the Tüv next door. big mac, nuggets, cheeseburger, all good. but the chicken burger spicy as a dnr action: dry, especially the breading, like cardboard. way too little sauce. spicy! So spicy? absolutely not,

We were there and there was no bis and milk sheik

Hello, I wasn't in the store but there was a very nice lady at the counter and a very nice gentleman at the counter. My food was hot and tasty. Thank you

I've eaten there many times and 70% of the time the orders are missing something. The staff is very unfriendly and not customer oriented. I have never heard words like “Hello” and “Thank you” here. I have never seen a friendly smile here. I've gotten the food hot once here so far, I know that exactly because I was very surprised that steam actually came out of the bags. The last time I ordered, the burgers I ordered were cold and the packaging was dripping with grease from the bottom. I complained about this and was supposed to receive a new order the next day. The next day I was able to speak to the manager personally. Since not all of the products that were previously ordered were mentioned by name on the phone, my burger was excluded from the complaint, even though it was on my bill. The manager seemed apathetic and uninterested to me. It seemed to me as if he simply didn't care about this matter. I cannot recommend this store to anyone. If he wasn't part of one of the largest fast food companies in the world, no one would want to eat there. I can recommend the Mc Donalds in Hilden and Ratingen. You will also be treated well there.

A McDonald's. Most of the employees are quite friendly, some are very curt and greet you barely audibly or not at all. I can't say anything about cleanliness, I only use McDrive. Unfortunately, the fries are often quite cold, and sometimes the burgers too. As if they had been standing for a long time. The prices have now risen significantly (!) so I have to deduct a star.

Please look in the bag when ordering to take away. There is cheating here - out of 4 orders, 3 were wrong or missing! I can't tell whether this is due to the stupidity of the employees or whether it's a calculation. so - watch out!

Terrible! Ordered coffee, got a coke after a long wait. Coke was exchanged for coffee, they said. But it was brown, undrinkable ditch water! What a drama! Never again ordering something here while loading my car.

I would prefer not to give any stars at all. A lady who works at the condition insulted me in my native language without knowing that I understood her. McDonald's isn't what it used to be... No attention is paid to cleanliness, friendliness or freshness. We as a family will no longer visit McDonalds...

Plumbing is a disaster! Dirty and broken toilet. No soap available for men and women. Napkins and wet wipes (McRib) not included. Eat as usual.

Totally overwhelmed staff, unfortunately only speaking English. Chai latte was made with coffee. When this was told to the manager (the staff couldn't understand me), the manager had a new chailatte made. There was no apology, but there was an annoyed look from the boss. Never again MC in Mettmann

TRIED to order on the drive today. The lady didn't understand anything about the system at first and was told to drive up to the counter. When she gets there she asks again and again doesn't understand anything. How can you schedule someone on the drive who doesn't understand anything!

Disappointing visit to McDonald's restaurant Unfortunately, I was very dissatisfied on my last visit to this McDonald's restaurant. There is no table service, which significantly reduces comfort. The staff was also very slow, which resulted in long waiting times. This restaurant is therefore absolutely unsuitable for people who want to eat something here during their break. I hope the service will improve in the future.

I've had it several times now that I was asked for more money at the drive-in than was originally shown on the ad. Here you should always ask for the bill and pay attention to every euro.

Unfortunately I'm here more often. The fact that the ice cream machine works is nothing short of a miracle. And why there are no drinks available today is a mystery to me. Lipton iced tea works, but not Cola, Fanta and Sprite.

Service not nice 11/10/2024 8/04 uhr

It was a little dirty, especially the floor. Otherwise MC standard... maybe they need a little more staff?

Today my daughter and I went to McDonald's in Mettmann. We were really hungry and ordered a few burgers, including a cheeseburger 🍔. But before I could take a bite, I spotted a long, light hair in the burger - and I immediately lost my appetite. So I went to the manager hoping they would respond quickly and sensibly. Unfortunately, I was totally disappointed: the managers were annoyed and almost unfriendly. After 20 minutes of waiting, they brought me a completely different burger, without any filling. I was so pissed that I threw the burger in the trash can right in front of them. That's when I decided that I would never go to that store again.

Ordered normal double cheeseburger twice and got chili cheese

The quality has decreased significantly, I haven't been there for 2 years, how tiny the citizens have become 🤨, and the taste is subpar, I don't understand why there are still people who eat there 🥴

Die Preise für Pommes sind so frech - 3.79 € für eine mittlere Portion ohne Sosse! Was soll das? Alles andere als kundenfreundlich, da gehe ich in Zukunft sehr gerne woanders hin :-)

My previous experiences with the McDonald's in Mettmann have been consistently positive in terms of order processing. The orders were always served correctly and completely. Unfortunately, I have to criticize the hygiene in the restaurant. The interior overall appears neglected and does not live up to average standards. The toilets are particularly noticeable here - not only are they dirty, but they also seem to be less well maintained. I can't say much about the outside area at the moment, as I only picked up food or ate in the restaurant.

Very dirty shop and you should check your order. Something is often forgotten

You only get your food after 15 minutes, it can't be true

Still probably the slowest mc in the world

Fries were spat in and hair was everywhere in the food The man with black hair and a boxer cut picks and doesn't wash his hands - an absolutely disgusting experience

McDonald's just... Not better or worse

Breakfast at McDonalds was typical of the chain and the cashier was very friendly. The cleanliness of the restaurant corresponds to the lower standard of McDonalds. The toilets weren't very clean, there was rubbish and cigarette butts outside and the tables hadn't been wiped down.

**Review for McDonald's Mettmann: Disappointing experience and poor customer service** I've been a regular McDonald's customer for years and have never had any major problems, but my experience at the Mettmann branch was absolutely disappointing. I ordered two McFish with double patties, but instead I was served burgers with just one patty. After I complained about this, an employee promised me that I would receive two new burgers. Shortly afterwards, an employee came, brought the new burgers to the table and literally took the old ones out of our hands before we could eat them. Her behavior was extremely rude and unacceptable. The lady barely spoke any German and obviously didn't understand us properly, which made the situation even more unpleasant. Communication was extremely difficult and that made the whole experience even worse. I have never had such a bad experience at McDonald's. Normally I don't have any problems with branches, but this one in Mettmann was an absolute negative example. Customer service and friendliness should urgently be improved here!

The food is exactly what you expect at McDonald's. The service was fine. Unfortunately we couldn't clean up our waste because all the waste bins were packed. An extensive menu.

Unfortunately, we cannot give a positive rating for this branch. A negative one is a must here!!! It starts with the staff, standing with their hands in their pockets and understanding almost nothing. The store was empty and we spent 20 minutes on three cheeseburgers. We have to wait. The toilets are extremely dirty. The tables aren't wiped down either. When asked, the service was very rude. We won't be coming back. It's a shame that we're experiencing something like this. If the company cares about changing something, then please quickly Everyone does what they want, that's our impression. Then we'll be happy to come back. Robert and Britta. A guest will only be happy to spend their money there if they are treated with dignity.

I was just there, ordered to take away, but was registered to eat here and when I specifically said to take away, they just gave me a bag. Impossible

The vegan options have been reduced significantly - therefore rated rather negatively

The food was reasonable (cold unfortunately) but not what I am used to. The coffee and cappuccino was dramatic even after I reported it... furthermore it was not clean and a lot of young people hanging around creating a nasty atmosphere

Today I'm really angry...among other things, I bought an apple turnover, which comes with a delivery time. I just heard an employee say to his colleague, make some new apple turnovers, while he was at the warming box I took out apple turnovers. I thought I was getting something fresh. No, the sticker was simply taken off and the old apple turnover was sold to me.... Unfortunately, that's what it tasted like too... Really cheeky!!

A fast-food restaurant (with a small playground and drive-in) that was modernized after renovation in July 2019. The same standard products but regular special promotions - also via app, regularly changing, lots of young staff, a cross-section of all social skills among guests and employees, as is always the case in many other restaurants. There are around 20 parking spaces in front of the door in a dedicated parking lot. Very crowded due to the time of day, and the outdoor areas can sometimes be very dirty in the summer.

The price is surprising, more expensive than before. There are no people. Incomprehensible chicken hamburger 4 euros...

I like this McDonald's but lately it's been very dirty! Tables, floors and counters are only cleaned upon request. All that's missing are the rats or mice like at BurgerKing... The place is going down the drain. Has the owner changed?

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Only at this branch you only get half the ice cream sundaes!!!!

We wanted an ice cream or a milkshake after a walk in the Neandertal. It was almost impossible to communicate this appropriately and we almost didn't understand the service staff. The order was also incomplete. When I had to pick up the last item, I was able to wait with a group of McDonald's employees, all of whom were quite happy and smoking and enjoying their [long] break next to the drive-in counter... I didn't understand them either. Absolutely not recommended!

I was surprised, the burgers were freshly prepared. The staff was very friendly and it is relatively clean here. 👍🏼

As always at McDonalds, you can no longer get breakfast from 10:30 a.m. due to a delay of less than 5 minutes. I find this really ridiculous for a weekend, very petty and just burgers before 11 a.m. just unacceptable!

McDonald's, quality and food like any other. Service ok, a bit slow with several visitors at the same time.

Extremely good and friendly staff 😊

Grandma complained about not enough salad, too many children screaming, otherwise fine

Das Essen war wie immer gut. ABER in einer der 2 Damentoiletten waren Servietten anstatt Klopapier und die Papierhandtücher waren so voll gestopft im Spender, dass es unmöglich war, da heil welche heraus zu bekommen. Die Toiletten ansich waren nicht wirklich sauber. Aus dem Bestellautomaten kam kein Papier mehr heraus (unser Essen haben wir problemlos bekommen). Es hat sich aber keiner dem Problem angenommen oder es behoben. Auch der Bildschirm mit dem Bearbeitungsstand der Bestellung war aus. Alle Tabletwagen waren übervoll. Hinter der Theke recht viele Leute, die scheinbar Privatgespräche führen, aber niemand schaut mal wie es außerhalb der Küche aussieht. Ich persönlich werde diesen McDonalds nicht mehr aufsuchen.

Unfortunately the tables were a bit unclean, especially in the outdoor area

What a shop, and they screwed me over for the second time. Check your purchase people. I would like to let go of some triands, but that is not desired here. Always nice to follow the herd.

Impossible waiting time, mega long, customers are dawdled and all other customers have to wait to be able to pay for their order in cash at the checkout.

A lot has happened, after I was very disappointed last time, I'm positively surprised this time. The store has been renovated and is super clean Food is okay, staff is great, just as it should be.

Not exactly the cleanest branch. Especially the toilet. There was no cart for garbage disposal, so everything was piled on the nearest table.

Untidy, rude staff and long waiting times!!

There's always a lot going on there, but you never have to wait long.

The food was ok and the location was very pleasant. A friend of mine liked to stay late and catch up on coffee and the like several times and chat... But it's pretty outrageous that if you're there for more than 1.5 hours, you get a tuber straight home as a visitor to the fast restaurant. I'm thinking about visiting the store three times in the future

A new concept is being tested and we found it to be good. Very cozy and very nice staff! Real tableware at Mc Café. 👍🏻

Heute war ich in Mäc Donalds, war schockiert,zwei Mitarbeiter unterhielten sich, keine beachtung bzw keine Bedienung,erst wo ich sie ansprach,hatten sie mich /uns bedient, lustlos u sprachen im nach hinein in Ihrer sprache,dann wurde uns das Essen auf tablet auf der r Theke gelegt,ich bin gehbehindert am Rollator,muste das tablet so allein zu Tisch bringen,fand es sehr unglaublich unhöfflich,da sie sahen das es mir schwer viel,also Missachtung an behimderten Menschen Verachtung,schrecklich da

- not so friendly - Nothing going on at night and still forgot something with several orders

Visited this branch for the first and last time today for the following reasons: 1. Cleanliness - rubbish spread across the floor throughout the restaurant, tables extremely dirty, trolleys for trays completely overloaded (with a lot of fallen rubbish around them). Women's toilets questionable, floors in the two cubicles were full of "water", no soap or paper towels available. 2. Staff annoyed and unfriendly 3. Waiting time was ok, but fries and chicken nuggets were ice cold.

Always the same thing as soon as you order more than 3 menus and half of them are always forgotten. You always have to go back and let them know or you get annoyed at home because something is missing again. Yes, but you can get rich that way too. Doesn't work at all.

If this place is beautiful, it is because of Ali Akin

Breakfast pancakes were more biscuits than pancakes.

So no, cleanliness again, dear people, do you never clean the shop and the tables? 🤨 or only if your guests complain. You can only get a coffee or a hot drink here without a saucer or spoon. I don't understand the MacDonald headquarters in Germany, you should check your franchise partners, you'll only scare away your guests and fast food friends.😏😉

There is a lot of packaging waste on the floor outside (not only to be blamed on the service, but above all on the customers who simply leave their trays standing), correspondingly trays with rubbish on the tables (basically not the service's fault, but it should be the employees' fault within). It may take about 30 minutes to remove this, especially since customers order everything via the terminals and this work is already done for the employees.) The sticky floor in front of the counter is just as nasty. Fast food is also nicer!!!

The floor was extremely sticky...

The number of parking spaces on the property is limited, but fortunately there are alternatives in the immediate vicinity. Otherwise, you will find a typical branch here as you would expect from McDonald's

Sorry, it really wasn't recommended