McDonald's in Zwickau

I ordered a small coffee and had to wait 20 minutes. In the end, I didn't even get the coffee; the order number simply disappeared from the screen. I just gave up because communicating with anyone was impossible. I'll give you the €1.50.

An absolute disaster. The term "fast food restaurant" takes on a whole new meaning here. We've been waiting 30 minutes for our order of just one meal. Ridiculous. There are at least 10 orders ahead of us. Not even worth one star. How can I, as the business owner, ignore these constantly bad reviews? Oh, and the money seems to be good. Plenty of people still come, after all.

Dear McDonald's Team, It's outrageous that despite waiting half an hour, during which you think "at least my order will be prepared properly," I initially received the wrong order. After exchanging it, I was shocked to discover at home that my 6-piece nuggets were missing. On top of that, everything was carelessly thrown into the cardboard bag, and I can't even tell if there's a burger in it. It's one thing to take half an hour to place an order. But when you still can't manage to get the order in the bag correctly and properly in that time, I'm speechless! I'm really disappointed because I was really looking forward to my 6-piece nuggets. Thanks! 👍

They just can't manage to pack the entire order into one bag...! It's infuriating, and this isn't the first or second time, no, it's the third time in a short period!

We went there again after a long time, and quite honestly, we won't be going back! The food wasn't the same high quality as in Meerane. The newly designed space is absolutely unfriendly to families and certainly not accessible for people with disabilities. The whole thing wasn't well thought out.

The employees speak very quietly and their German is unintelligible. You order a Rösti meal and don't receive the advertised 9 Monopoly winning codes, but only 3. Six are generally withheld – this isn't an isolated incident! I wouldn't be surprised if only McDonald's employees or their families win.

I'm very disappointed. The food was cold. I ordered a burger without onions, and that was stated on the packaging, but the burger had onions. The table service staff was extremely slow. I wouldn't recommend it.

Even one star is too much. I ordered a coffee and then a second one, and specifically asked for them one after the other. Unfortunately, that wasn't possible, and I ended up getting them both together, so I drank the second one cold. Having a very grumpy cashier at 8:47 a.m. really made things unpleasant.

McDonald's is perfectly adequate for coffee and cake. It's very loud, even when it's not busy, and the waiting area for food pickup is poorly located. No matter where you wait, you're always in the way of the staff or other customers.

We ordered a happy meal, but received no toy and only 3 nuggets instead of 4.

This shop is a disappointment. First they forgot to give me my 5 euros, and then when they gave me my 50 cents, they forgot my 50 cents. And I actually wanted my Coke without ice, but I got it with ice. Just awful.

I'm only giving it two stars because, after the renovation, I feel incredibly uncomfortable sitting in the citizen service center. Almost everyone I know doesn't like it there anymore and goes to the other two locations or to Schmöln. I won't be going here again either; it's too uncomfortable for me.

Fast food reimagined 45-minute wait at the table even though the restaurant wasn't crowded Experts at work

I can't really describe how the food tastes at the moment, as my family and I have already had to wait 30 minutes for our food 😔 This is definitely not fast food, a disgrace to the industry. It's really busy, but nothing is moving along at all. I can only advise against visiting this place. After about 45 minutes, the food arrived. Of course, the happy meals were forgotten, as were the drinks and other small items 😅 Anyway, the server rushed off and took care of it. After another 10 minutes, everything was complete. It must be said, though, that the burgers were well-prepared and the staff was very relaxed and friendly. It was a new experience 😅

Wasn't McDonald's once a fast-food restaurant? Slow-food restaurant is a better description, and unfortunately, I have this experience at almost every McDonald's. It's just annoying...

November 1, 2025, 7:23 PM. I ordered correctly, but there were many problems with the machine. There was no printer paper (what's that, my problem?). The server made me wait a long time. I finally got it after a long wait (even though I had paid with my money). However, many things were missing, and my coffee didn't arrive as ordered. The server, or rather the server (female), spoke German, but she still acted rudely and pretended it wasn't her problem.

Staff clearly untrained, with inadequate German skills and unenthusiastic. Noise level unbearable. Fries lukewarm, McRib cold. Table and chair sticky. Ugh.

Absolute anarchy and chaos This company doesn't even know whether it's open or closed. On October 27, 2025, at 12:04 AM, the app's order view showed it was already closed. Mobile ordering with the app was therefore not possible. Elsewhere in the app, the store is open until 12:59 AM. According to the sign next to the entrance door, which looks more like a post office, the store is open until 2:00 AM on Sundays, just as it is shown on Google Maps. It would be great if you could at least get a few basic things under control at your company. Addendum: 1:15 AM You can't select a cheeseburger in the app because it's not available during breakfast. How gaga can you be?

Mass processing... Hardly any employees speak or understand German. Some of the burgers are only lukewarm... Service and food quality are mediocre...

Absolutely shit there. I ordered 6 burgers and in the end, there were 3 burgers in the bag... They just ripped me off for over €10. On October 11, 2025. Please fire the late shift. The druids there are too stupid to give a shit.

An absolute disappointment! This shop is the last of my life. When I contacted the owner, I received a ridiculous, standardized email—then no response at all. But there are enough people who run there and support such concentrated incompetence and exploitation. 45 minutes for two burgers on a Saturday morning at the peak of breakfast time. Just two employees, who make the burgers in a completely unhygienic manner, spend money, and sweat it off their brows. Even after 45 minutes, items are missing. But it's not that bad; as an owner, you don't have to react. It makes you wish for the coronavirus to return, when people were being screwed over to make money off their performance! Klink doesn't need it.

Dirty food is always cold and inedible. Far too expensive for the crap.

1. Fries were very, very salty 2. Mayo tasted expired 3. Coke tasted like water with color and a few egg cubes My partner and I felt completely nauseous after a small meal. It's very quick, but it feels unclean to eat here.

I've rarely been served so unfriendly. The atmosphere was already tense at breakfast. It wasn't busy. We watched everyone else get their food before us. At some point I got to the counter. Our food was there. They couldn't find the table on their tablet. Excuse me? No words. Then the waitress came to the table in a snarky manner and rudely took our number. You rarely experience that at McDonald's. Well, luckily we were only passing through. Of course the food and coffee were cold. Thanks for nothing. Something definitely needs to be done about this.

The food was carelessly slapped into the packaging. The cheese was placed next to the party rather than on top of the meat... the burger was placed under the burger rather than inside the burger... well,

Just picked up food at the drive-up counter. Showed my receipt twice and still got the wrong food.

Horrible employees who can't get anything done. It feels like you wait 10 hours for your order. The male employees give you stupid looks, and at the pickup line, orders are pushed aside, so many orders are simply forgotten.

Ordering was easy via the app, and despite the restaurant being full, everything was quick, and the food was fresh. It's been a positive visit to McDonald's for a long time. Thanks.

Long wait times, chaos in the kitchen, and a crowded store. The staff are friendly.

25 minutes for two McDonald's is quite a feat... 3-4 employees just stand around doing nothing, and people regularly disappear into the next room. Everything seems very uncontrolled, and orders are constantly missing. My order was simply dismissed, and I had to ask again to get my ice cream... several other people experienced this. Absolutely abysmal, and I'll make the long journey and go to the McDonald's in Wildenfels in the future. At least you can get fast food there.

It's best to avoid this place in the morning. The staff is tired, the place is empty, and yet you still have to wait about half an hour for your order. The coffee is a special treat. If you decide to drink your coffee there, don't expect the obligatory bonus of candy with your coffee; at this McDonald's, you have to earn it!

We went to McDonald's today because my child was so excited about the new Teenage Mutant Ninja Turtles/Sanrio Happy Meal toy. The screens even showed this toy line, and we ordered everything correctly. But unfortunately, those exact toys were no longer available. Instead, we were only offered other toys that my child didn't want at all. It was really disappointing, as the anticipation was so great, and my child had to go home sad. It's especially unfortunate that they advertise certain toys online and in the restaurant that then end up not being available.

I took breakfast with me as a takeaway and ate it right in the car. Unfortunately, the McMuffin and the 12 pancakes were cold and already a bit hard.

The ice cream was great and quick. Trash cans are very scary at night.

I ordered a Filet-o-Fish which was completely dry and hard, and the chicken nuggets which were also completely hard and dry were absolutely disgusting.

Once again, my order was incomplete. Why am I paying for extra ingredients when they're not included? Edit: After 7 months, nothing has changed! The shakes, in particular, urgently need to be improved!

Once again, not everything is in the bag. Maybe just concentrate on work and not run around so much....

The staff is completely overwhelmed. The monitor notification isn't working. Half of the order was missing.

Well, I have to be honest, it took an incredibly long time to order, the food was just thrown together and the fries were way overcooked; they broke just by touching them. I've eaten better back then, honestly, I could just go to Burger King, but I go in with no expectations and come out with a full, good stomach!

I always wait 20 minutes for a meal here, so it has nothing to do with being fast

You often have to wait far too long for your food. I personally think it's a shame that it takes so long; Burger King is quicker.

After the redesign, the interior feels like one large train station concourse. Due to the lack of partitions, the noise level is very high, making it almost impossible to have a conversation. In nice weather, you can at least find some peace outside. Large exhaust fans have been installed at the McDrive, blowing warm air into your car while you wait. So, better close the windows!

The food was average, the crew was reasonably friendly. The place wasn't particularly clean. And charging extra for the toilets, especially the changing table, was a disgrace. This place isn't worth a second visit.

It was very nice here. The food was super delicious. We sat outside...the music was a bit too loud for me personally, but that's a matter of opinion 🙂

After the renovation, it's the worst McDonald's around. You can't hear your own voice anymore, and I don't mean the acoustics. You can sometimes wait forever for a simple takeout order, even when it's not very busy. There are no longer any waiting areas. When it's busy, you just get in each other's way with the staff. This has nothing to do with fast food anymore. And when you get your order, it's better to check it right there. Either something is missing or there are incorrect orders. Inquiries about it are practically pointless because the staff are unfriendly, and it doesn't matter, since they hardly understand anything anyway. It was better before the renovation with better staff. I'd rather go to a decent restaurant. It costs a bit more depending on the restaurant, but you get better food, stay fuller for longer, and the staff treats you better. And you don't really wait any longer for your food there either.

Very disappointing. The fries were lukewarm and seemed like they'd been reheated several times. The burgers weren't fresh either, just lukewarm. The behavior of the employee with the platinum blonde hair and the black-and-white striped long-sleeved T-shirt was particularly negative: The three of us had each ordered using the app on our own phones and thus automatically received three separate receipts. We were then accused of doing this intentionally to get multiple receipts and use them to redeem 50-cent vouchers through the feedback program. Afterwards, we were even loudly insulted at McDonald's. The other employees were actually fine – but such unfriendly and disrespectful behavior from this one person is truly unprofessional. Once and never again – we certainly won't be coming back. We can only advise against going here.

I ordered food from the MC Drive-In yesterday. Then I received my order and realized when I got home that a burger was missing. This has happened a few times now. After paying, you have to remind the employee that you're getting a toy with your Happy Meal, a glass with your meal, or something as simple as a receipt. Nothing works automatically. In short, in my opinion, the staff are incompetent. It would be better to check your order at the MC Drive-In, but who wants to empty a large order all the time? You just expect the service you're paying for.

The only McEsher with fresh flowers on the table. Probably no one will notice, but it's clean as always, and the staff are really friendly. We'll be back. As previously reviewed. Dynamic greetings.

Big Macs were missing, sauces were missing, napkins were missing, and the fries were nowhere near full...

Chicken Samurai, bought for the first time today, people, for so much money, this unsightly pile of nutrients! McDonald's and the like should start to be ashamed! Every kebab looks better, and it fills you up! I've been sick of their food for a long time, but on long trips, it's definitely a change! Unfortunately, these "restaurants" don't learn! Finally realize, you bosses, some people have to work hard for hours for your unloving food!

I got terrible diarrhea! Very tasty, would go again

Since the renovation, it's been completely useless again. Something's always missing or wrong with the takeout orders. New update: I don't know if this can be the goal, as it will be expensive for the store in the long run. You point out a defect in the new product, "chips" (totally sticky), and you get new ones. These are just like before... Too many burgers, wrong burger... terrible...

I ordered a Big Mac, Coke and fries, the most ordinary dish, a Big Mac, they brought all the crumbled cheese stuck to the box where it was brought, but it was still very tasty

So clean and tidy. I rarely experience that! Also friendly, and the burgers, contrary to other opinions, aren't carelessly made.

Since the renovation, it looks really good there.

I was there with my friends, and they each ordered two apple turnovers and received pineapple turnovers instead. When they tried to exchange the apple turnover, they received another pineapple turnover, and they had to exchange it four times before the order was correct. There were also ants in the customer dining area, and you couldn't really enjoy your food.

Since it was remodeled, you've had to wait so long for your order. Horrible!

It turned out very nice, there should be a display board for the number of orders for collection instead of waiting until the food is brought out.

It's more modern, but I liked it better before.

New employees arrive every day, and everyone works in their own way. You can tell they're inexperienced, but we as guests expect more attention and more professional service. Five out of ten of my orders are always missing something. I would ask the owners of McDonald's to pay attention to their stores, how the employees work, and what kind of food they serve. The only thing this McDonald's has going for it is that people have nowhere else to eat but McDonald's. If they had competition, their visits would be halved. Next time I get American pancakes that have been fried, I'll report them to the food inspector; they're very old.... Regards

Absolutely disappointed! I wanted to try the McShaker Fries, and now I have unsalted fries and an empty bag. If I were from Zwickau, I would have returned them immediately, as my burger was also squashed together without much care. Besides, McDonald's has really taken a step backwards in terms of ambiance.

Things haven't gotten any better since the place was set on fire. The new furniture is impractical. There are no quiet zones anymore. The app doesn't work. Orders aren't arriving. Bonus points disappear into oblivion. Even the worst dive is more trustworthy. Close the place down; you'll save humanity a lot of suffering.

Very poor quality. The salad was more rotten than fresh. The chicken tasted like cardboard.

You don't get what you ordered and the staff becomes unfriendly.

Without question, the best fast food.

Things are only getting worse with them here. Either something's missing or the food is already cold. And this time we just got a dead fly in our fries.

Dear McDonald's team, you're doing a great job and you're giving us a smile too. Keep up the good work. Best regards, Adriana Liebisch

Sehr geehrtes Mcdonalds Team,,, ihr leistet gute Arbeit und ein Lächeln gibt es auch noch dazu.. Komme immer wieder gern zu euch.. Liebe Grüße Adriana Liebisch Macht bitte weiter so..

Before the renovation, the ambiance was much nicer and more pleasant. Everything seems so cold and listless.

The toilets were terrible. They were so dirty and smeared. We waited forever for the food.

My burger was served to me in such a careless manner. I also had to exchange my order twice because the staff couldn't quite put three items together correctly. The staff were also very unmotivated and had only a mediocre command of the German language.

As a tourist, all I can say is, disaster!!! Both orders had to be returned because the "special requests" indicated at the terminal were not honored. When our food arrived, an employee immediately approached us very aggressively, asking us both to please IMMEDIATELY leave a positive review using the code on the bill. My companion agreed, and the employee promptly took over the review and gave 5 stars everywhere. This game went on for a good five minutes, during which we were completely prevented from eating. We couldn't even give our own opinion, as the employee just did it, without asking questions or anything like that. Afterwards, we were offered an ice cream or a small drink as a thank you, which, when we asked, seems to be completely normal, since, as the employee told us, management expects such feedback from about 80% of customers. Ultimately, all I can say is: The manner in which it was handled was very inappropriate, and even in retrospect, the anger about what happened hasn't gone away. It's a pity that this one McDonalds visit remains so memorable

Inside and out, a touch of prison.

Even one star is too much for this store, but you have to give one.

We ordered two Hawaiian burgers to go ages ago. Both burgers were missing meat. Awful! You always have to check to make sure you've received everything, especially if you order a larger portion to go, as things tend to get forgotten!

Sorry, but I can't think of any kind words for a meal where I pay €13 and then get a burger like that...! McDonalds hasn't improved, quite the opposite...

Since the reopening, the wait times after ordering have been very long. They're stubbornly processing one order after another. That actually sounds fair. But if I only order an ice cream and have to wait about 10 minutes for it because a lot of orders have been placed before me, and then employees are standing there waiting (for whatever), I expect them to differentiate between large and small orders and be somewhat flexible. That wasn't an isolated incident; it was always like this.

Great shop! There are power outlets here, and when I order something, no one complains when I charge my e-bike battery! It wasn't possible at the public library, so it's a great service! Thanks for the charging break along the way!

We were there earlier and ordered two MC Flurry via terminal, paying at the cash register. We stood there for at least fifteen minutes and were not paid for, even though the older, very unfriendly blonde employee in a blue shirt noticed us. Five people who ordered after us using a card payment at the terminal were served, albeit very disrespectfully, and were all served one after the other. Only I stood there with my older daughter like two idiots and no one was approachable. We threw away our note and left. I would be pleased to hear your opinion on this. How is that possible? Or is payment in cash not permitted? The shortage of skilled workers is more than noticeable there. I come from the catering industry myself and have absolutely no understanding of this. Nobody seemed to feel responsible, orders were mixed up... This was our first and last time in this branch. No comparison to, for example, Meerane... Even one star is too much for this rude behavior, but unfortunately you can't rate without one.

Got fresh fries to take away, ate them straight away in the car. They weren't even crispy, they were soggy and flabby. Disgraceful

I've been going to this McDonald's for years, and almost every time I order something, it arrives wrong or something's missing. I can't believe it. And now that it's summer, the air conditioning isn't working or isn't even scheduled, and it's very hot inside.

Clean and tidy. Not always the norm in restaurants. Conveniently located. Good staff.

A very good McDonald's, chic and clean. However, it gets very crowded during peak hours, even though the service staff is prompt.

We actually like McDonald's, but if you're offering glasses with meals, they should be included! I think I'm not the only one who thinks this way... and what about the cheeseburgers... €3.69? Are you serious? The burgers keep getting fewer ingredients, and then you make them so expensive? So, I'll be avoiding McDonald's in the future.

Service is top-notch after the renovation. Nothing is missing, everything is faster than before, and the staff are friendly.

Coupons and rewards in the app are highly recommended.

Every chicken burger is in pieces in its packaging, and for the last three orders, the nuggets or sauce have been missing every time. The facility was better organized before the fire, but now there's less space, and the kitchen seems too small. I've waited up to 30 minutes for two burgers and a drink.

Hello, I am dissatisfied today I was at McDonalds instead of 2 burgers they gave me 1 and they forgot to put toys in the happy meal and this keeps happening I will never go again, terrible Germany

Overall, it was okay. But the staff were very confused. I ordered a glass menu. According to the app, it was sold out, but that's understandable. So I asked the nice gentleman at the counter if they had any more glasses. His answer was: "No, none at all." As I was about to leave after my meal, I saw two trays with two glasses each. I thought they were new stock, so I asked again, this time to a young lady, if they had any more. The answer was exactly the same...

McDonalds...there's not much you can say.

No napkins or cleaning cloths and no apology.

The only thing that worked was the refund.... Otherwise, it was an absolute disaster...

I have received the order, several parts are missing and no one is available by phone, thank you for the customer service

Yesterday I was at McDonald's in Zwickau (Oskar-Arnold Str) and to be honest I was pretty disappointed. I had a 20 nugget menu - the nuggets were completely dry and didn't even seem to be cooked properly. There was also an iced coffee with a caramel flavor that consisted almost entirely of ice cubes. Taste? None. When I pointed out to one of the employees that the receipt roll at the ordering terminal was empty, I only heard an indifferent "I don't care" from an unfriendly, rather fuller employee - and he just kept walking. No service, no interest. Unfortunately for me, this McDonald's is the epitome of a juice shop. It's a shame, I was hoping for a quick and uncomplicated snack - instead there was pure frustration.

Unfortunately, there are always incorrect and incomplete orders. Today, after the drive-in, unfortunately it was only at home that I realized that a complete menu was missing. Very annoying since you paid for it - I'm still hoping for a positive response from customer service. Most things were still sold out - well, you can't change that. I'll avoid this branch in the future and prefer to go to Meerane or something similar.

It used to be a great store, but today it's by far the worst store in the area. I can't remember when the entire menu was last in stock, not to mention the collectible glasses. The employees don't necessarily seem to know what they're doing either. From incomplete orders, to food that looks like it was packaged by a three-year-old child, to complete ignorance of the German language, everything is there. With complaints that now arise with every order, you almost have to go to the kitchen yourself to get what you ordered. Then let's move on to the new great renovation... It looks modern and attractive at first, but it has nothing to do with a practical structure inside. Once you have ordered you have 3 options: - standing back to back with people who are eating, - stick to the counter or garbage stations - or stand in the way of everyone else in the middle of the aisle... In addition, the order numbers on the monitor simply disappear after a while and when the food is ready, no employee says that order "xy" is ready for pickup. Do yourself a favor and go to Meerane or Wildenfels if you want to stay loyal to McDonalds and keep your nerve.

Since the renovation, I have consistently avoided this store and prefer to drive the extra way to Meerane. Setup, waiting time and also the article itself is bad... sometimes something is missing, sometimes something is wrong. Add-ons like the Coca Cola glasses are simply no longer available. It's really catastrophic what has become of McDonald's. I can only agree with the negative reviews.

No, I can't recommend it. Maybe you should hire staff who can read the orders, be it extra cheese slices or orders without onions, the order never fits, and to make matters worse, CHOCOLATE ICE CREAM is confused with VANILLA ICE CREAM! The whole thing happened several times; when I approached them, the exchange was refused and I was sent away. I will definitely NEVER set foot in here again! The only positive? A super modern branch!

We waited almost 3/4 hour for our food. Although we pointed out in the meantime that we didn't have our food yet. In the meantime we noticed that our food was brought to other guests and they ate it without saying anything (with the words, we noticed but ate it anyway...) As a thank you, they received their correct order. We asked again...Although the mistake was noticed, there was no compensation of any kind as an apology, NO the people who had our food got it. In my opinion, completely overwhelmed and an apology in the wrong place.

Leute, bitte schult eure Mitarbeiter ordentlich..Und zu den Preisen braucht man auch nichts sagen.... wir hatten 3 Fehler in unserer Bestellung...man bestellt ein Hamburger TS Doppelpack Menü und bekommt nur einen burger und ne Packung 6 er Nuggets dann vergisst man ein wasser und der oberhammer im Happy Meal fehlte das Spielzeug....Und das war nicht das erste oder zweite mal.... Was soll die schei*e...Dies war unsere letzte Bestellung in dieser Filiale...