McDonald's in Zwickau

If you can't deliver, then don't offer delivery! I've tried ordering several times, but either the service isn't available for the time being, or the order is canceled in the middle of the process and the service isn't offered...

Except for the fact that it felt like half was missing, it was okay

Food is OK. However, things that are ordered very often are forgotten, especially in the drive-thru... If things are no longer available, they should either be made aware of it or may no longer be offered.

The first time I didn't think anything of it and thought, you didn't tolerate something so well. But now we ate there again on Sunday and since then I've been struggling with my stomach and intestines again! And I only had a wrap, milkshake and Mc Flurry.

Paid for a toy and wasn't in the happy times and not just one no in two there wasn't a toy my kids are pissed I also paid and didn't get anything highly recommended

Ladies and Gentlemen We are almost regular customers in your branch but the service at the checkout is almost disrespectful and anti-social in my opinion and some people have no respect at all and today I was standing at the checkout to order something. From 1:00 p.m. to 1:07 p.m. I asked if the lady (Elena) could take our order. We faced 3 different customers. She answered coldly, "I don't have time," even though other employees were free at Dressen. Thank you for your understanding but such A... I think social behavior doesn't need a business. Best regards.

The food tastes really delicious but I ordered an MC Smart menu and what do they bring me? They bring me a Coke and a Fant and two MC Sundays. The staff can barely speak German and that's why I'll never go there again.

On April 4th, 2024 around 10:00 p.m. we were at McDonalds Zwickau again after a long time and today there was a super friendly and really competent male waiter at the drive counter. Unfortunately, the vegetarian offering was very limited, but I think this service deserves high praise!

Unfortunately we discovered again that something was missing. This time it was 'just' the sauces that were ordered with it. Still, it's very annoying, after all, you're paying for it! On the last visit, two double cheeseburgers were missing, which of course isn't possible.

It's been less than pleasant since the reopening. A junk car has been parked in the parking lot for months. The license plates are now missing, and fluids are leaking. The restaurant hasn't improved either. The counter is impractical. There's no storage space for people waiting. The dishes and cutlery are dirty. This can't be considered hygienic. Add to that an app that only works sporadically at best. The promised bonus points haven't been credited yet. Considering pharmacy prices, you can expect reasonable service.

Since it was new it has looked so bare and desolate. You can wait forever for your food, half of the employees don't understand you and the only thing that has deteriorated is the juice shop and once it's there the help is wrong. I'd rather go to the McDonald's in Meerane next time

No cars at the drive in. Restaurant 70% occupied. Queue at the counter. 10 man staff visible in the kitchen and 2 in the restaurant. 30 minutes waiting time for 4 ice cream... What's wrong?

Just McDonald's. Clean and friendly run

McDonald’s impresses me every time! The food is always fresh and delicious, ordering is quick, and the service is reliable. I come here up to three times a day – simply because it tastes good. Yes, it's a little more expensive, but the quality and experience are worth it. Absolute recommendation!

In my experience the service was professional and I cannot understand the bad reviews.

I have nothing to complain about 👍

Also with us, ordered 2x MC Drive for the third time since opening today and today directly at the terminal. I would say that if a burger was forgotten, I can still ignore it (but actually not) but today I find it a disgrace to forget a 20-piece nugget for €10.98. (I made a large order and only found out when I got home, but the sauces were there). The next thing is that the staff usually seems helpless or overwhelmed. (There are 8 orders and suddenly there are no more but no one has eaten). Numbers were then determined by calling. For the next order we will think about ordering there again and then going to the company canteen instead.

If we go to Mac Donalds again we will probably go to Wildenfels. The Zwickau branch will no longer be open after it reopens. Constantly changing, unmotivated, unfriendly staff. Something is missing from every order. The crowning glory was that after the last visit the entire family had gastrointestinal problems.

The McDonald's is simply embarrassing for such a relatively large city like Zwickau! Too little space and no logistics when preparing the orders. There is no system between pickup and table service and it is constantly messed up. You wait for ice cream until it melts. There are always the same toys in the Happy Meal and there are no Curley fries. Some orders are simply forgotten or parts of them are left lying around on the counter somewhere. We were very disappointed after two visits!

Long waiting time, meat fried to death, everything bland and tasteless, mayo paid for (twice) but not included in the order (to go)👎🏻

Everything was very tasty, friendly staff. McDonald's is awesome.

Die Sprite war aufkeinefall nh Sprite und das Essen hat mal besser geschmeckt kfineienifnirbeienbfijekfirkrkrkrirkrkr

Absolutely unfriendly for families, no more play options for children... not even a small play cube or anything like that... if children want to go to the toilet alone, that's an absurdity, because the toilet flushes itself, that's very scary... Staff totally demotivated, I ordered at the machine and actually had to wait 15 minutes until I could pay at the cash register... Instead of iced coffee there was this disgusting milkshake, I wasn't a fan of this fast food chain before, but now no one will definitely see me there anymore... This store is not possible

I have ordered from this restaurant three times now since it reopened and twice the order was incomplete. Since my orders are always a little larger, it's not immediately noticeable if something is missing. Once a hamburger was missing and yesterday there were only 19 chicken nuggets in the box instead of 20. Can't count the employees or what's going on? In any case, 2 errors in 3 orders is not possible for me.

Catastrophe on Sunday evening. Completely unchallenged employees, every to-go order was missing at least one thing And it went haywire. When people asked, they just said it took a while. It took half an hour to take food with me, which was then as cold as hell in the parking lot, no thanks, never again. It wasn't even possible to eat on site because there was no space.

Long waiting times - unprofessionally packaged burgers. Staff needs leadership

If you eat here, it's your own fault...the food tastes like I've been experimenting in the kitchen...the fries are too salty and the cheese isn't melted. Zero to recommend. The 2 stars are only for the friendly employee who gave us 2 cardboard lids...kiss on the spot. Otherwise there is nothing positive to report here.

The cola was good, the fries were oversalted and didn't work properly, the food was cold, the cheese on the cheeseburger wasn't melted, it wasn't tasty

I was eating there on Tuesday lunchtime with two friends when we were literally harassed by two employees. They came to our table and forced us to fill out this feedback form. Not just us but also other guests. They took my friend's cell phone without asking and sat at the table so that we couldn't even stand up. They were very pushy which I think was very inappropriate and above all disrespectful. It was a man and a woman. They said we would get something for free (small coke, ice cream, etc.) but then they asked us for money. They also watched what we wrote on this review, which made us feel pressured to falsify it. Since I can't undo this, I wanted to leave my real impression here. I like to eat there with friends, but I've always been to another restaurant of this brand before and I've never had anything so unpleasant and intrusive happen to me before.

Unfortunately, there was no German-speaking staff on site during our visit who understood our question about the vouchers or could answer them

Nach dem "Anschlag", wurde alles sehr schön renoviert und umgebaut. Jedoch ein kleiner Vorschlag, schaltet bitte das WLan ab/aus! Ihr seid immerhin ein Restaurant und kein Jugendcenter/Teenytreffpunkt oder? In Ruhe essen ist einfach nicht mehr möglich. jeden Tag herrscht nur noch purer Lärm wie in einer Schulkantine. Echt Schade.

I waited 30 minutes for my food

Were there yesterday. Were very impressed!!!! Clean, food very good and the staff very friendly!!!

Very clean and extremely friendly staff.

After the new opening everything is great, very friendly staff 😊

Once again the order was incomplete. Why do I pay for extra ingredients if they aren't included?

Pure disappointment again😡 Ordered food at the drive in and got the big surprise at home: something was missing👍. The bag was packed in such a way that you didn't have a clear overview of what was in it when you were driving. If you read the references here, it seems to be common practice now. When you look at the prices you can only talk about it being a rip off. You just have to calculate how often this happens per day and how much is collected there. Of course it's easy money. The staff isn't exactly the friendliest either. Or you have problems with the German language. Food is also not always very fresh and is already cold. I wouldn't recommend it

So honestly, the new staff is absolutely not working. Because if you don't understand that you only want a straw then you simply can't work there. Hire people (I don't care... no matter where they come from) who at least understand what you're asking. Furthermore, something was forgotten (again). If you don't constantly check, half of it is missing.

Disgusting food and service from the Germans 🤮🤮🤮🤮

Why doesn't MC Donalds save on material for the MC Flurry cups, they're not even half full anyway. That’s messy 👎🏼

Wanted to redeem a coupon, it was invalid. She gave us a coupon from her

Actually, I'm not the kind of person who gives my two cents here, but this McDonald's is a disaster! Delivery is almost always offline in the supply chains, no order acceptance. The burgers that you order, regardless of whether they are picked up or delivered, are simply thrown wildly into the pack so that you first have to throw the burger together again. I could go on with the list forever. You get the impression that only people work there who don't feel like doing anything properly there or even taking orders at all... if I could give 0 stars I would.

Since the renovation it hasn't worked at all. Something is always missing or wrong with the goods ordered to take away.

Open again. I found it positive that there are now 2 DriveIn order counters. I was the first in line, 4 burgers and some finger food. Apparently the gentlemen had already had bad experiences with the kitchen processes at lunchtime, and at 5 p.m. it was my turn at the McDrive. Despite asking whether everything was really packed - and being assured - when we got home we discovered that a McRib was missing. You won't be able to reach anyone if you call. So just AGAIN, FRUSTRATION. The same as before many times. Sad.

What happened to McDonalds? Since it was reopened, nothing has been right. Every time something is missing. Today it was 1 large french fry, the toy from the Happy Meal and the drink from the Happy Meal. And the 2 fries (3 of the ones we ordered) weren't even salted. I'm really pissed off. The main thing is that you have paid for everything. And there wasn't even much going on. We will avoid this McDonald's in the future and prefer to go to BK. We have never been disappointed!!!😡

Saturday, January 4, 2025, order at 5:15:57 p.m. (drive-in). We have the receipt. Unfortunately only half of the order was packed for takeaway. Unfortunately, I only noticed it at home. The paid M McMenu was completely “forgotten” by the service staff when it was put together and packed. Sad. We've never experienced it before. “Good luck with it!” We won’t be coming back.

Can't understand the bad reviews after the renovation at all. Yesterday I ate in the branch for the first time after the renovation. Even though it was full, the food came quickly, was warm and tasty.

Super friendly staff and fresh, top quality food!

Food was cold, two dips were broken

After the renovation, things went downhill considerably, the food was cold, especially burgers and fries. Your fries are no longer salted, even after asking three times if you can get extra salt. Employees seem annoyed if you have extra requests, such as: no pickles on the burger. Conclusion: drive to Wildenfels or Meerane to McDonalds

Ordered once and complained three times And still disappointed The height of the refusal to work

Review: The worst McDonald’s visit of my life If I could, I would give this McDonald's zero stars. That was a pure nightmare! It starts with the fact that the milkshake I ordered was simply NOT DELIVERED. Not once, not twice – NO, I had to go to the staff THREE TIMES to get the most pathetic level of attention. And to top it all off? No apology, just an annoyed face. My colleague was also unlucky. They brought him the wrong kind - apparently reading orders is an insurmountable challenge there. And then came the nuggets. What can I say? They were an insult to anyone who has ever eaten chicken. When you bit into them, they crumbled like old wood and tasted like half a rat and a chicken had been cooked in the same pot. This store is a prime example of incompetence. Bad food, incompetent service, and zero respect for customers. I've rarely felt so much anger after spending money on such crap. Save yourself the visit – or better yet, avoid this store like you would avoid a rat. Continuation: The shame never ends After the absolute chaos of the first round, I thought it couldn't get any worse - I thought wrong. After further complaints, new milkshakes actually arrived, and at least this time the flavor was right. But that was all that was positive to mention. These things tasted like water had just been frozen and dusted with a pinch of sugar. This was light years away from a creamy, flavorful milkshake. I seriously wonder if they even know what a real milkshake should taste like. And the nuggets? After I complained again, they were replaced. This time they were no longer hard as plaster - progress, you might think. But the taste was still a complete disgrace. It was like taking the previous batch, running it through the fryer a second time, and hoping I would now accept the taste of charred rat. It's unbelievable how a simple order can be screwed up so consistently. Each attempt to repair the damage was worse than the last. I have rarely experienced such a mixture of pure incompetence, taste cruelty and complete customer ignorance. This store needs to be closed – forever. Peak of refusal to work!

Very easy and when will I get a 50 centimeter drink

I remember McDonald's from before, everything was always great there. Since the reopening it has been nothing but catastrophic!! Service is underground. I'd rather go to the one in Wildenfels...

It's a very nice McDonalds and it's super modern. I ordered a mc menu and wanted a cola without ice but there was some in it and unfortunately it didn't contain any carbon dioxide. There was no Monopoly sticker on my burger and my milkshake didn't have one either. I asked an employee about it in a friendly manner and he just grumbled: The stickers are blank. Then I asked another employee who answered very friendly: Wait a minute, I'll get you two more stickers. And shortly afterwards he came back with 2 stickers.

Food is missing, it takes forever until the food comes.

I waited half an hour for a coke and didn't get it. I just left Dan and it was too stupid for me

Unfortunately, I forgot things from the order again and again when I only want 6 things and only 5 are put in, but you pay for 6 and then when you get home you notice what's missing... It's annoying... There was NO rush or anything else about "stress" To justify it, the employees still had enough time to gossip about other customers... We won't be visiting there again because it's not the first time that things have been forgotten... After reopening, we wanted to give the branch another chance, unfortunately without success! Another burger was forgotten... without stress... The franchisee doesn't respond to complaints! It's better to go to Burger King opposite, at least for me nothing has ever been forgotten!

Urgent work should be done to ensure that ordered dishes are completely handed over to the customer. I've often experienced that dishes are incomplete, but that's a rip-off! For 4.79 euros you get a Big Caesar Salad where everything is missing. Just pure salad...Thanks for this disappointment!

The long waiting times and the chaos are just terrible. If I didn't have a little grandson I wouldn't come there anymore. And if you go there with your grandchild and they choose a toy for their happy meal, that's not even available anymore.

First of all, we waited a really long time for our food...the ambience is a matter of taste and has been renovated in a rather dreary manner. Too much gray... and not to mention the staff handed over the order in a very unfriendly way. We wanted to eat at McDonald's and got a bag to take away, mhhh. A friendly gentleman from the staff noticed this unfriendly manner and tried to make it right. We won't be coming back anyway.

Apparently things are going well at McDonald's, they don't like home delivery orders. I tried it for the second time now, of course it didn't work, and I won't try it again. Thank you and enjoy your meal!

When ordering from Uber Eats, the order is never accepted... Home delivery is therefore not possible with them!

Forgetting drinks, forgetting dips... no matter how crowded it is, that can't happen!

Unfortunately really unfriendly shift managers, but the staff is great👍🏼

Absolutely bad and unfriendly after reopening. Absolutely overwhelming. Terminals defective or not ready for use. Extremely long waiting time. Closed checkout. Even when asked, they are very unfriendly.

I honestly hoped for more after the renovation. Entrance very modern but you walk directly past customers at the tables - not well solved.

I ordered online with a delivery service for the third time and did not receive a delivery. Once, at least after 1.5 hours of waiting, I was informed that it had been canceled. The other times not at all. Then just don’t offer delivery please!!!!🙏🏼

Unfortunately there was no improvement in the rooms after the renovation. The rooms have become smaller. Especially in the lower area. The comfort in the lower area has decreased significantly, especially for families, and there is no longer a play area in the upper area. So family friendliness 0. I had hoped for more after such a long construction period. As well as the seats at the entrance door.

As a paying customer you feel like a troublemaker forcing people to work there. Very unfriendly staff.

It was super duper great and I was very refreshed by the spectacularly exquisite burgers. It was simply fantastic. I was inside shortly after the reopening and I was floored and amazed by all the beauty and elegance of this establishment

I like going to McDonalds because it serves/delivers very reliably and quickly. Unfortunately it is closed after the fire attack😟so I can only rate it based on my last visits. Food 5/5 because it is folded neatly Service 4/5 as there are occasional mix-ups but it goes quickly. Ambiance 3/5 because it is mostly dirty and the tables are usually full of crumbs/stains But definitely a good McDonalds

Food was good, my colleague just not so much.

My experience here was that the milkshake machine was broken. As compensation, however, I was given two ice cream cones worth €1 each - a really great service that significantly increased my satisfaction at this point. Unfortunately, my last order, a McFrappe, was less than enjoyable. The drink did not correspond in any way to the product advertised, but consisted almost entirely of cream. The manager explained to me that the desired result could not be achieved due to the new ice cream machine as it was not able to mix the McFrappe as shown. In my opinion, if a product cannot be prepared to the quality advertised, it should not be offered. It would be desirable for improvements to be made here in order to meet customer expectations.

McDonald's was once a fast food restaurant with a certain standard. They threw this standard overboard with the pandemic. Instead, the focus is on maximizing profits and less on quality. The burgers are about 1/4 smaller, have less filling and are suffocatingly dry. The quality of the meat has also deteriorated significantly. The soft ice cream that used to be popular is now just water and sugar and has lost its typical, creamy taste (because it contains less cream or no cream anymore). The portion was also smaller with the paper cups, the sauce is about half as much. All this at twice the price within just a few years. Unfortunately, people have also stopped using refills for drinks. Napkins are only available on assignment, the tables are dirtier than before. The formerly well-paid, committed and long-standing staff have long since left. Unfortunately, the company is developing on the backs of the guests and the staff (now low-paid foreigners, which makes me feel more pity), while the franchisees are only lining their own pockets. Apparently the system still works quite well until the burgers are no longer visible, but they become increasingly expensive and inferior. In any case, the spirit is gone and has fallen victim to the pure capital of the shareholders. It's a shame what happened here. But luckily my junior wants to go there less and less as he grows up, thanks to good upbringing.

Food and service are mostly good. Every now and then you get a bit of ice cream or a strange looking burger but that's irrelevant compared to the other good points like ambience and the time in which the food is ready.

Unfortunately it was the last time, we ordered to take away and only realized when we got home that something was missing, it wasn't worth driving back. But there was nothing going on, which was a mistake in form Forgotten by Burger justifiably. At a On another visit we see that the employees themselves remove the Monopoly codes from the customers' packaging which is on the return shelf, which is a no go.

Google says I was there two weeks ago, maybe drove past in a wide berth. I would never enter a store like that!!

Very unfriendly staff, burgers were a mess. They looked like they could have been taken out of the trash. Fries weren't crispy, on the contrary, they were really mushy. It was a disaster...

I don't know how bad the employee's day must have been...

We were there at 11 p.m., got 2 cheeseburgers and 2 milkshakes and had to wait over 10 minutes even though there was nothing going on. The two girls behind the counter flirted around with other men and didn't do their jobs and won't be coming back!

Good day, When I wanted to have a tasty Bigmac last Monday, I was badly surprised.

A successful trip for us. My daughter was really looking forward to her happy meal. For her, nuggets with sweet and sour sauce are a must, and fries are eaten with the sauce. There are currently Playmobil surprise figures. My daughter then went to the counter and asked if she could exchange the animal because she already had it. I would give this service 10 stars, she really got it exchanged. It wasn't a given for us and she was really happy. Thanks again to this MC Donalds as it was very well organized. There was really a lot going on and everything still went at a pleasant pace. There was nothing to criticize.

The food came relatively quickly, unfortunately there were no more straws. And some tables were still dirty

It's knowingly not the healthiest food, but unfortunately the kids like it and I like it too...

Today it's time again to submit a review in the hope that someone responsible will read it. I just came from McDonalds in Zwickau. There I placed an order for 3 burgers via the McDonalds app at 12:03 a.m. and waited for it at the specified table. After 20 minutes of waiting, I politely asked the waiter when he would bring the food. He told me that he couldn't understand me because of the language barrier and that I should go to the counter. Here, too, they didn't understand me well, but they told me that my order was being processed. At the same time, in the relatively full restaurant, some guests also asked about food and drinks that had not yet been brought or complained about incomplete deliveries. At 12:31 a.m. the food was brought to the table. After 28 minutes of ordering. Incredible. By the way, the uncleanliness at the table was also unbelievable. Leftover food, paper and old receipts everywhere. The only positive thing was that the order was put together properly, at least almost, because I would have expected 1-2 napkins on the tray. The food tasted bad. It didn't taste fresh. Other McDonald's restaurants could do better. As we walk, the next oddity occurs. The main entrance door was locked. So we had to leave the restaurant via the terrace. That is not how it works. You can't just close escape and rescue routes. Especially not when it's not even 1:00 a.m. and the restaurant is open until 4:00 a.m. according to the website and Google. So today was really more than disappointing and even the one star is actually too much. I hope that the criticism is taken into account and improvements are made.

Good place to go with family or alone,

Terrible!! First I had to wait 20 minutes for my food then it was the wrong burger then I had to wait another 15 minutes for the second burger then it was the wrong one! Then the operating instructions for my burger were missing because it looked like I had to assemble it myself on the spot There was absolute chaos there. During the time I was waiting, around 7 people came and something was wrong or missing

Waited over 26 minutes for breakfast even though there were only 5 guests sitting in the restaurant, the food looked very bland. The last time McDonald’s in Zwickau!

Wrong opening times in the own app and in Google Maps. I have often stood in front of a closed door. The staff sits in the guest room and smokes. Delicious.

Modern, everything is perfect for a service chain.

Terrible, delivery orders are regularly messed up and today there is no delivery at all and no one answers the phone even though you have already paid. I'm tired of ordering from you. Bye!

We wanted to grab something quick to eat at 3:05, but unfortunately it wasn't possible because there don't seem to be any correct opening times listed here. Maybe it should be changed, thanks in advance. :)

Been to Mc Drive four times today, each time totally unfriendly, then stuff is packed up that you didn't even order A little tip: get your employees under control and take part in a course on how to deal properly with customers. It can't be that you are treated completely unfriendly every time

Special one there arabe men his name Nail good boy 5/5

Unfriendly, hardly German, food cold without napkins and for not exactly little money.!!!

had ordered and had to wait 20 minutes, the employee ate fries while waiting. Had to eat bananas in the meantime. !

Without question, the best fast food.

Ordered 2 McRibs at the drive in via the app. The waiting time at the intercom felt like forever, then someone tried to take the order for the vehicle before us. Waiting time at the issuing counter took forever. Change also seems to be a problem. We didn't receive any receipts, but the McRibs were only lukewarm. There were no napkins in the bag, and there are no more fresh towels either. We patiently accept that the McRib probably no longer tastes good due to a change in the recipe. Are you serious? For the pharmacy prices you can expect a reasonably reasonable performance. TSE signature is also usually missing if you manage to get a tape. What's going on here? Tired of it? What kind of app is this, do you want to torture your customers?

The restaurant was already closed 20 minutes before opening time. The vehicles were backed up in the drive-in because it was not obvious that the employees had already finished work. Simply state the actual opening times, then you will save yourself unnecessary trips and go somewhere else.