BURGER KING in Zwickau

Preparation of the order was a bit slow. Order via terminal only 1 small order in front of it. Process Seems a bit disorganized, perhaps new employees in the team. This will probably still happen 🍀 Despite being "freshly" prepared and immediately consumed on site, the burger bun is "very cold" - the roasting process may have been forgotten - it was left out and used directly from the refrigerator...otherwise training is still needed when "assembling" the products. Tastes perfect! If things work out better on the next visit I will revise the rating.

The online order simply went through, but payment had already been made, everything was correct and traceable, there was no delivery, we were allowed to run after the money and we heard that we don't have time for that now, it was definitely the last order attempt, with previous orders If you ever forget something, please revise the system, thank you

Very, very friendly, would be happy to come back if I'm ever in the area.

Stopped by BK again for a few months. Well, what can I say. It was definitely the last time. BK app also removed. It was just bad. Fries, nuggets, burgers at the lowest quality. The patty on the Big King is as thin as a shoe sole. The fries were thin and limp (previously forgotten in the menu by the staff). The nuggets taste like wet cardboard. Disgusting. The chili cheese fries are covered with something sticky from which the juice of the canned chilies drips. The burger has fat onion rings (cheap vegetable onions) and a patty that is half as thick as before. The long chicken was also bad. Tasteless and inedible. These are all homemade conditions. The employees can do little to change that. Except for the forgotten fries. Can happen. Everyone makes mistakes sometimes. The staff were friendly and helpful. The defects I experienced are defects that BK ordered. The quality and quantity of the food is not even worth 1 star. I can't care less. I won't spend any more money at BK.

Always worth a visit despite the competition

Great Citizen King with nice service! They are very child friendly. We'd love to come back

Absolutely great after the renovation! The effort was worth it. Now the furnishings are contemporary and attractive! Would love to come back.

Since the remodel in October 2024, this has become one of the most beautiful Burger King restaurants. Even with ordering terminals and a great ambience.

The 2 African Americans gave me good advice because I wanted a menu with 2 burgers and were friendly and in a good mood. I can really only say it’s good 👌

Fast food for something quick to eat.

Order - delivery. Food not prepared with love, gossip, wrapping gossip, half of the cheese on the paper, churros were hard and not edible. By the way, zombie delivery driver - disgustingly easy

It has finally been modernized, with the current company appearance inside and out. There are now 4 ordering terminals and everything looks inviting and fresh. Nevertheless, the available space remains rather manageable.

Much fresher and delicious food since the renovation absolutely!

After the renovation was finally completed, my revised rating is now available :)

It was finally remodeled and now looks contemporary.

Fries taste like nothing, the wrong milkshake 3 times, bacon wasn't cooked through on a tortilla and completely forgotten on another bacon.

😔 Very disappointing unfortunately. >The waiting time is forever long. > One burger (Whopper) couldn't have been sold as it was, the other one (also Whopper) was fine. > The fries didn't look like a large portion, but like a small one from McDonald's. > Mold had already formed in the coffee cream! > However, there was a very friendly employee who was visibly embarrassed by the whole thing when this was shown to him and who then came to the table again and basically apologized.

Wie immer frisch zubereitet kurze Wartezeiten und lecker... ein 💥 abzug weil hin und wieder mal die Servietten vergessen werden.... Leider nun noch ein Stern 🌟 abzug weil seit der Integration des neuen Personal die qualität extrem nachgelassen hat... Nachtrag hätte ich am drive in nicht extra Servietten verlangt wären keine bei gewesen...

I'm incredibly happy with the prices and the food was great. Highly recommended

Unfortunately we had to wait a little longer

Order was incomplete and not the first time

Disaster! Unfriendly staff and the food tasted terrible!

I ordered 20 nuggets and only got 18, what a shame they are ripping off

The burger with fries was very tasty and freshly prepared. The tables were dirty and needed to be cleaned thoroughly. A lot of foreign workers put in a lot of effort. It tasted delicious again, it wasn't too busy and it was easy to sit outside.

I have to say one thing, the food is really great, I can't say anything else about it, but the competence of some of the "professionals" leaves a lot to be desired. I had ordered 2 chicken nuggets burgers, there was only one in there, I had ordered a barbecue dip, which was completely missing, and the Fanta wasn't closed properly, which meant that, since I was in a hurry, I wet myself on the way to the car , something like that simply can't be the case, despite the huge crowd and stress I observed here today! Next time it would be very desirable if the thoughts were put together.

This has little to do with a fast food restaurant. Sometimes you wait shorter for your food in the restaurant, like here. We have waited around 30 minutes for each order so far, sometimes even longer during the drive-thru. For the long waiting time, you will receive warmed side dishes as a “thank you”. If you are in a hurry, please go around.

Went to the drive inn for a very long time. The service barely understood us. Paid 23.75 and in the end half was forgotten. We basically paid 10 euros for nothing.

No air conditioning, old fashioned, you wait a really long time for your food.

The best advertisement for the McDonald's restaurant opposite is this Burger King

Service hopelessly overwhelmed. Poor communication

Two stars from us because it was really hot inside. We only ate ice cream and that was okay. The service was also friendly. So either open the doors and windows or turn on the air conditioning at these temperatures.

Just wanted to order a King Jr menu at the drive through. There were only 3 cars in front of me, after 20 minutes I was finally able to order. After 30 minutes we were out of the drive in with the Jr menu. Simply underground!!!

32 degrees and the air conditioning doesn't work? Not nice!

As always :) friendly service and tasty

Normal BK, mostly with friendly staff and good cleanliness. Unfortunately, an absolute desert of service compared to only the competition directly opposite. Here you have to wait in line for ages to place your order, only to then have to stand in front of the counter again until your order is ready. With the competition you can usually order at the terminal without waiting and then have the food delivered to your seat. When it comes to service, BK is 0 competitive.

Well... well there are better burgers elsewhere... above all it's expensive... Fast food chains have generally become bad and are continually getting worse... Grilled burgers are better elsewhere... I don't mean MC...they're even worse.

We were passing through and stopped here. Unfortunately, the paddy of the hamburgers were fried quite hot on the bottom

The preparation of the meat clearly left something to be desired. I don't see any blame on the part of the local employees, and I also find the provision of low-quality ingredients despicable given the company's financial capacity.

A quick dish to satisfy your hunger

My meal had moldy bread which was disgusting

Just Burger King. The staff was nice and really tried hard, otherwise it could be a bit cleaner

I placed an order, it was delivered incorrectly, I can't have any kind of contact, I paid almost double for the snack delivered and there is no way to resolve

The waitress doesn't even understand you when you order something. The quality of the food is the last thing, not to mention the ambience. The recommendation here would be a self-service system. Would solve the communication problem

07/07/2024. Order placed at 1030am. One person in front of us, 3 people behind us. The employee at the counter tried to coordinate everything while the (presumably) shift manager was busy with her child. The preparation person came along to distribute the ordered goods on the 4 trays. Result: the only thing that was hot was the coffee. Citizens cold, fries cold or from the day before. Was very disappointed, I'm used to better things from there.

Very long waiting time at the Drive Inn.

Apparently nothing has happened in the restaurant for years. The signs are faded, the parasols are already dilapidated and torn. Our order for a drink took 28 minutes. There were 3 people in front of us, everyone only had a maximum of a burger with fries and a drink, so no large orders. The staff runs back and forth in an unstructured manner. No order without a complaint. The tablet then first searches for what actually belongs on it and then compares it with the receipt for minutes. You can't work like that. I'm not asking for any hassle, but quick, structured work should be effortlessly possible after 14 days of activity at the latest. One wonders how to make money with the staffing and low productivity.

Never seen such a dirty, run-down "restaurant".. all the tables were dirty, there was rubbish everywhere on the floor, the chairs/benches were broken, there were dead flies on the windows and not to mention the food... A My daughters got a few raw fries in their bag to find the nuggets were like rubber... Never going to this Burger King again!!! We were there on June 30th. around 5 p.m. there, maybe someone can be held accountable... Because the staff was also a disaster...

Horrifying!!!!! Communication with the staff was linguistically difficult. The food was okay. BUT the seating was totally broken and dirty, there were lots of chips and other rubbish on the floor. The return stations were overcrowded. You can't expect that from your customers!!! That's an absolute disgrace.

First time in this branch. Incredibly friendly gentleman at the counter. The colleague next to him was also very friendly. Some Germans should take this kind of friendliness as an example when it comes to service. There were toys for my child. Everyone happy. The ambience and cleanliness was also good. I'd love to come by again. Great praise.

Nothing special. You can quickly grab some food, wash your hands and you're on the road again. I only stop there because it's clean and quick.

We were very disappointed. Everything was very tight. The fries were disgusting, like they were fried in old fat. For the reasonable prices you can really expect better.

It's just Burgerking, you can't go wrong, it's just missing a certain something like McDonald's

I really only go out for a burger every now and then but that seems to be part of the program: A completely overloaded because understaffed team. Chaos at the checkout, I and other guests were forgotten in the order of delivery. The food is carelessly thrown together and what was noticed again is that there is no one left to clean up and wipe the tables in the meantime. Dirt everywhere.

We waited 24 minutes for our turn and there were only 3 people in front of us. When it was our turn, the employee with the headset went to the car Dtive and the other took her coffee and went behind. Wrong orders were prepared several times, sauces were forgotten and so on...toilets not cleaned and unclean. Employees not motivated at all. A good manager is missing here because there is no organizational process. Since no one here is interested in the review anyway, I sent it again to you management by email. Kind regards

First we stood in front of the checkout for half an hour, it felt like no one was cashing in on us for ages, the employees were just doing other things the whole time... everything was unstructured and mixed up, complete chaos, employees barely understand German and are extremely slow... well At a fast food restaurant everything should go a little quicker, especially when there are so many people jumping around... everyone has something to do, but nothing happens... it's a shame, but it was tasty

My order was forgotten and it took ages for me to receive it. In total I waited a good 35 minutes, which can't be the case at a fast food restaurant. The Jr. Whoppers had hardly any toppings and were very dry. The employees took each other's burgers and everything was generally very unstructured.

Unfortunately, the ice cream machine is still or is broken again. Really very annoying and not nice... 🤨😕

It was a horror, we were thrown out of there at 9:45 p.m. with 8 men and the door was locked. She said she had been working for 10 hours and now wanted to get off work, it wasn't possible what was going on! It's a shame that zero stars aren't possible

I would like to give more stars, but one evening we drove to Zwickau because we wanted to enjoy a delicious burger late in the evening. According to the website, this Burger King is open until midnight, i.e. midnight. However, when we were there at 11:35 p.m., the door was already locked. The lady inside was cleaning the floor. When we knocked, she looked at us, but then quickly disappeared and never came back. An absolute impudence and a clear no-go.

I can make the sales of a lifetime because MCS is closed and then the ice cream machine doesn't work.

Fast food restaurant with friendly staff. Unfortunately, at 9 p.m. on Saturday, not all dishes could be served. The closing time for a Saturday is also way too early.

BK is always possible, centrally and you can get to it quickly at the drive-in

The restaurant is not at all inviting, everything is so run down and broken

Employees annoyed, no change available, orders given out incorrectly, the place (there's no other way to call it) greasy and trashed, the toilets disgustingly dirty and the outside area probably hasn't been cleaned for years. Never again. Shame on you!

Food good, fast, old and not so great in the restaurant, just getting old, renovation would be necessary. Dirty, sticky tables outside can use water, I don't think that's okay, and they're not exactly inviting inside either. No ice cream, no cake, etc., ice cream machine broken, etc. Well, if nothing is renovated and nothing is invested, it's not exactly pleasant

The ice cream machine is still broken after weeks, but no one has the time or inclination to write that down at the drive-in. Thanks for nothing

Unfortunately a minimum star, staff overwhelmed, but at least friendly. Chairs put up at 11 p.m., door locked, opening time until midnight (and McD is closed). This needs to be reworked again.

Simply underground.. Service overwhelmed with 3 orders... understand poor to little German.. WHY is there no attention paid to proper training and good knowledge of German???Food cold because the staff is overwhelmed

Everything is very old. In urgent need of renovation.

The new nuggets were inedible, the old ones were better. Constantly cold fries. Or things are forgotten. Some of the staff are unfriendly

Chili chesse nuggets totally dried out and hard. Who knows how long they've been there. Very disappointing.

The food is definitely better than Mac Donald's. But please take care of the decor.

I visited this "great" restaurant three times with my family within a week. The first time I was informed by the friendliest cashier ever, in a very friendly tone and in a very friendly manner, that the new vouchers were only valid a day later and the old ones were still valid (when I asked for old vouchers, I was just asked politely rejected). The second visit was on Monday and the last one today, it's stupid when the ice cream and shake machine doesn't work for 4 days. I find it very annoying. If the friendliness of the staff and the functionality of the devices do not change, I will probably avoid this restaurant and advise others to do the same. Lg

It tastes like any BK. However, it is now closed at 10⁰⁰ p.m. I was looking forward to a burger especially after the late shift. But that doesn't work anymore. Wonder who came up with this idea!

A €44 order is simply missing 2 large burgers. Very disappointing, only noticed it when we got home and so we're stuck with it.

Ordering was quick and easy, and the service was friendly. The facility has seen its best years and needs to be renovated. Unfortunately I have to write this review from the toilet because the frying fat was rancid and I've been struggling with abnormal stomach cramps and diarrhea for 3 hours.

Nothing special, typical fast food of this chain. I liked the decor inside, somewhat similar to the American style, sofas, tables, like something out of a gas station in America. And everything else is the same as everywhere else. A toilet, if you don’t have anything to buy, costs 1 euro.

Long waiting time to order. And just as long again until you get it. Fries carelessly thrown into bags so that everything was lying individually

The service was extremely friendly and the food was fine as usual. The continuous price increase recently and the specially advertised but quite ridiculous price reduction for plant-based products is a bit of a shame.

Chicken nugget burger for €2.79??? Even in the West it's cheaper everywhere!!! Impudence!!! Ate something there yesterday and got rid of the gastrointestinal problem today!!!! Never again!!!

Waiting time for fast food is clearly too long. The ice cream machine is practically permanently defective/or not ready for use. Meerane is worlds better.

Always a disappointment, the furniture was partly worn, defective and very dirty!

Unfortunately very cold in the restaurant...

Food is ok Prices are acceptable Ambience could be better Employees have a lot of stress due to the influx Otherwise, you can consider it for a quick meal in between There are enough parking spaces available

As a few cars ordered at the drive in, 2 menus and 3 individual burgers. We still waited in the car for almost 15 minutes.

Small pretty restaurant, nice staff and the food was also warm and tasty.

Great store you have to experience

Very friendly service and what was best.... I had my little dog with me and was even offered a water bowl for him.

We paid €70 for 4 menus, but we had to wait 20 minutes and our food was cold. You were once on a good path, but not anymore

I've always enjoyed eating there, but today, when I was really hungry, the food was lukewarm and a burger was missing. It was annoying, but oh well. Then the fries were totally over salted, what did they do with them? Nh popped the whole pack of salt on it? So that's what it tasted like. I was disappointed 🙈 too bad

friendly, fast, fresh, tasty - just as it should be. And no soulless ordering machines.

You've finally hired a nice person who wants to work. Great Shared! Very kind, professional and attentive to customer needs and knows how to deal with children! Trust me, finding an employee who serves you with a smile makes a big difference!!!

Kommen gerne hier her zum Essen

Runter gekommener Laden. Personal streitet sich vor den Kunden wegen der Bestellung! Kunden werden ignoriert. Ach komm lasst es einfach

Nunja es ist der Zweite Weihnachtsfeiertag und ich kann verstehen, dass man auch lieber auf der anderen Seite der Theke steht. Aber man hat sich ja selbst seinen Job ausgesucht. Der Laden ist ziemlich in die Jahre gekommen. (Siehe Bilder) Vielleicht setzt man da mal etwas an und macht alles wieder schön ;) Personal war grundsätzlich freundlich. Fast Food Restaurant eben. Passt schon.

Essen war ok nur leider kalt. Sehr lange Wartezeit obwohl nichts los war Toiletten leider nicht sehr sauber.

Es ging schnell - erwartungsgemäß war das Essen kalt bzw. Lauwarm. Für 8,70 hätte ich auch ne Pizza bekommen, die wäre wenigstens heiß gewesen. Update: 14.12.23 Hat sich nix geändert obwohl ich der einzige Gast war. Schade.

Essen schmeckt immer noch besser als bei M. Immer wieder gerne gutes Preis Leistungs Verhältnis.

Freundlich aber nicht sehr kompetent

wir werden immer freundlich bedient. Anzumerken ist das es heute extrem kalt im Restaurant war. Alle saßen mit Jacke da. Sehr ungemütlich. Wir werden wohl erstmal nicht wiederkommen. Ich war immer Verfechter von BK, aber leider haben sie nachgelassen. Es dauert jetzt noch länger und da hatten wir weder Extrawünsche noch einen speziellen Burger, die Qualität ließ auch zu wünschen übrig, leider kalt und trocken., der Burger und die Pommes.