McDonald's in Völklingen

... Staff always overwhelmed and many rude... Thank God not all of them 🙏🏼

The food is never really hot, but what I find worst is that there is neither a toilet suitable for disabled people nor a suitable parking space 😒, when I asked about this they only said that there wasn't enough money for it, the stupidest answer of all time 🙄, they probably haven't arrived in this day and age yet!

Reliable like a fake Swiss watch movement. Every time something is missing from the order, I don't know how something like that can happen. But this hasn't been the case recently, it's been going on for 3-4 years now.

Absolute disaster! Half of every order is forgotten. The food comes cold from the Drive Thru. A joke for this price. That was the last visit.

Very long waiting times, both in the drive in and at the checkout. It has happened several times that items ordered and paid for were missing. Sometimes, after picking it up in the drive, it feels like the things have been sitting around for a while and aren't fresh.

Worst McDonald's in the region. Drinks are served from plastic bottles, naturally at room temperature. Burgers sit unheated for a good 30 minutes and are then cold by the time they're delivered. After about 30 minutes, an order is processed after repeated inquiries. Service staff try hard but are completely overwhelmed. The monitors that display orders have been broken for months.

Worst McDonald's ever, you can't give stars for that, nothing works properly, broken monitors, broken drinks machine, which is why they serve from bottles, so that the drinks are piss warm, pre-ordering and paying online doesn't work, which means you then have to pay again on site, then you wait over half an hour for your food... sorry, but that has nothing to do with fast food, then you pay almost 50€ for food that is cold at the end, so this McDonald's is an absolute disaster, but the ice cream machine worked for once, which doesn't make the disaster any better🙄

Worst McDonald's ever... Something is always forgotten... Even though there isn't much going on, the tables are dirty... I've already sent emails several times asking for a reply... but nothing happens... Unfortunately, there's no BURGER KING nearby...

Absolute disappointment. We had to wait a whole 25 minutes for a plain ice cream - completely unacceptable. And when it finally came, the portion was tiny – hardly any ice cream, almost no chocolate sauce. To ask for money for something like that is an impudence. Never again.

Very friendly staff despite the stress

A nice MC, but the tables outside were unfortunately totally dirty. There wasn't really enough going on that you couldn't even quickly wipe it over. And my mini Filet-o-Fish, which is only 7cm in diameter, was thrown into the box again, completely crooked, the slice of cheese folded up. Well, I'm already used to MC, but there would have been plenty of time to put it together properly. No emergency chicken nuggets could be selected, only the spicy ones, which were actually too spicy and completely masked the delicate chicken taste. At least everything was freshly made and hot.

Everything wrong, wrong sauces, food cold but drinks warm... I would prefer to give 0 stars

The smartMenu double burger has gone down from 4.99 to 6.49 for a week now. I was just in Bad Bergzabern and the double burger still costs 4.99

Clean, fast service. Nice atmosphere

It tasted very tasty, good service, delicious food and I particularly liked the Bruges, so I got two

McDonald's food is moderately good. Staff friendly but sometimes overwhelmed. I was there twice in a row and each time I didn't get food until I asked, they always said she had technical problems

Food is only lukewarm. Didn't see any service other than food delivery. Tables dirty. It used to be good

Very well run McDonald's here in UK. Good service. You feel comfortable eating here

Just like you know Mcdonalds, but the waiting times in völklingen are really extreme. I can't recommend it

I'm outraged! I'm hungry and just want to order something tasty for breakfast. I didn't receive any current delivery information on Lieferando, which is why I called the branch. The employee was extremely unfriendly and gave me a nasty answer. He asked me why I made a special call and didn't just leave it alone. I had to tell him that I would not tolerate such behavior. After this absolutely incompetent and insulting action, I will never vote for this Filliala again!

McDrive is underground, food is either cold or something was forgotten then it takes what feels like an eternity until you get your food. The video-supported time measurement is consistently done wrong here.

Händewaschen auf der Toilette ist buchstäblich eine Folter (Washing hands in the toilet is literally torture; the water flow time is too short)

Delicious as always. Nice staff. Unfortunately always very loud. But ok.

So these waiting times are really miserable... Quality of the food is typical MC's Donald standard.

Was greeted in a very nice and friendly manner and was then given courteous advice! I can only warmly recommend it! Keep it up & thumbs up!

What do we have to say about that? It's just a McDonald's. The staff was stressed. And it was very loud in this place.

Just catastrophic. I really don't know how you can be so inept at reading an order. How often something has been forgotten or wrong in the McDrive. You order a burger without salad, the sticker is on the packaging, you open the packaging and lo and behold, there is salad on the burger. And this has happened several times now, so it's either pure intention or just pure stupidity, there's no other way to explain it.

Order placed at the machine. 1 menu and a salad extra and a coupon for a café redeemed 400 points. I wanted to pay in cash and completed the order, but no note came out. I went to the checkout with my order number. The lady then told me 3 times only with the app. I said I had already placed an order with number 164. This was ignored and asked if I had a salad. I said yes. My order came: 1 salad 2 salad dressing 2 cutlery 1 Big Mac and 6 nuggets 1 curry sauce. I asked for the fries. The answer I got was that I had ordered the salad. No, I didn't have it, 1 menu + salad I paid €13.48 which cost the menu €9.99 + €3.49 salad. I should buy my fries separately😡 Conclusion: apparently too few specialist staff, friendly = no You are forced to order at the machine and it doesn't work properly and then you are not understood at the checkout.

As a guest you have to put the big tasty together yourself

You can't go out to eat anymore. Even on site, burgers are only lukewarm and taste bland. You don't need to take anything with you anymore. The restaurant seems dirty in many corners and in need of renovation, mainly in the toilets

I like to go to Mc Drive after my shift, not anymore, I received 2x fries without salt, I only noticed this later and today a burger was missing... and the drink, no thanks!

I didn't think I would rate McDonald's, it's good at that, but... Service and clean interior are worth highlighting. Keep it up!

I don't feel so comfortable there anymore. The food was cold and didn't look nice in the packaging.

It's impossible to break a tooth while eating fries

Today I ordered from Mc Donald in Völklingen, when I took my order I looked in the bag and saw that the apple turnover I ordered was missing, then I went back in and said that the apple turnover I ordered was missing, the answer was: “I'm sorry "Sorry, they're sold out." Okay, I can live with that, but it was a product that I paid for and I didn't receive it, and I didn't get the money I paid for this product back. Next time I'll order one again and not pay for it, then it should be fair.

good McDonald's. -There are enough parking spaces outside -Centrally located to the highway -MC Drive available -The store is quite large and clear -You can sit inside or outside -The scanner of the self-ordering systems has finally improved and responds straight away and the system is easy to understand The food was otherwise very good, the cheese was melted on the burgers, which isn't always the case and the food was hot.

We always eat well, service is very friendly

Good thing I only visit McDonald's once or twice a year.

Something is forgotten with every order. The last time I ordered, the sauce was forgotten on my two Mcribs (I don't know how that's possible, the burger consists of almost 50% sauce)

My fries were frozen and the burger was cold, poor service

What can I say? Fancy some ice cream and as always the ice cream machine was cleaned. I stood in McDrive for half an hour to get this information. You can't experience that with the competition. This customer would then also be lost.

Ich hatte nach einem Tanzabend m ca.0.15 Lust auf Mc Donalds. Die Nuggets und die Cheeseburger waren super lecker und frisch.Ich esse selten McDonalds und ich war positiv überrascht einfach lecker.Da ich vor längerem in einer anderen Filiale Nuggets gegessen habe die Waren nicht so gut.Dafür Danke. Ganz besonders hervorzuheben ist der Mitarbeiter der sehr freundlich lebensfroh sehr Kunden orientiert war und sehr zuvorkommend höflich und geduldig und humorvoll. Ich bedanke mich hier ausdrücklich bei diesem jungen Mann. Ich arbeite in der Pflege und es ist heute leider allgemein Mangelware Freundlichkeit Höflichkeit und den Kunden als positiv zu sehen und nicht als Störung. Danke für diese Begegnung mitten in der Nacht in ihrem McDonalds Drive. Mitarbeiter sind das Kapital sonst kann man dicht machen!!!!Beste Grüße Daniela Schäfer

I felt like going to McDonalds at around 12:15 a.m. I ordered 2 cheeseburgers, chicken and fries. Everything was super fresh and delicious!!!! I was pleasantly surprised because I ate nuggets in another branch a while ago and they were dry. It was delicious, thank you!!!!The employee who served me in the mcdrive deserves special mention. What a friendly, courteous, polite, patient, funny, customer-oriented young man. Hats off to you!!!!! Rarely have I been served so kindly and friendly. Employees are the capital of every company otherwise you can close down. I would like to thank you very much for this encounter. Today you can search where you as a customer are not disturbed but seen. Top!!!!!!!

It really bothers me that something is always missing from the bag at the Drive Inn. I noticed that before, but it was only the fries that were missing. This time, in all seriousness, MC Ripp was missing. But he was billed. Unfortunately, by the time you realize this it is already too late. We're not going to get anything there now. This annoys me too much now.

Tables dirty but otherwise okay

Very friendly staff, had breakfast and it was a very nice meal, I really liked it, I'll be happy to come back, wish you all the best and keep it up. Rocco

I have respect for the people who work there. Whenever we get our food, everything was exactly as we ordered it, nothing was ever missing. The employees also always make an effort to ensure that nothing is forgotten.

Nothing tastes good here, the employees take far too long to take our orders and the atmosphere here is very bad

The price-performance ratio hasn't been right here for a long time.

I had to wait 30 minutes for my food

If I didn't have to drive a little further to get subpar food in the evening, I would probably never go to this McDonald's again. Almost every time something is forgotten, the size of the burgers is technically a joke, but they pay well.

The last store ever. Only incompetent employees. No matter when you get to MC Drive and no matter how many vehicles are in front of you, it takes forever. And every time something is missing from the order. Would give 0 stars, unfortunately have to give one.”

First waited 20 minutes to order. After placing the order, I waited another 10 minutes to pay and then the salad wasn't ready. The snack salad is very little for the price. Maybe they should rename themselves McWait.

In my opinion, fast food restaurants have unfortunately been absent since the service was restructured. As an employee from the 2000s, I still know the original concept and the time frame that had to be adhered to... 2 minutes from placing the order to serving the food to the customer... fast food. Today, waiting times of 15 minutes+ are often not uncommon... there used to be a bar for basic products. I wish people here would remember the roots...fast food restaurant instead of a burger boutique.

Ambience for children is for the ass. The gaming table hasn't worked for over a year. It's a great thing, the children can play on it and the parents can chat in peace. For over a year people have been asking politely why the table doesn't work and the answer has always been the same for years. "I can't tell you why" Really makes you sick and always the same answer. Today 21 degrees. The entire slide is closed. So for the kids, the Völklinger McDonald has been sickening for ages

It's been a long time since I've had a McDonald's where the employees are very nice and don't ignore their customers 👍not like in Mac Donald's Bous......in Völklingen it was clean everywhere, the toilets were also fine. Some Mac Donald's branches can take an example from this.👍👍

The employees are completely incomprehensible, the monitors don't work, it's very loud and you can't hear anything, not even your own number, the food is very tasty but way too expensive

The employees are miserable and can barely speak either German or English. The food was not prepared and completely forgotten and when asked why, nothing could be said. The request to make the food later was also ignored. Just extremely bad for a fast food chain.

Too few staff, extremely long waits every time you visit, no matter what time.

Stood in Mc Drive for almost half an hour. What does this have to do with fast food?

Waiting time too long over 1 hour

I come about twice a month, always at lunchtime between 12 p.m. and 3 p.m. and always order via app with table service. My experience has been consistently positive. Ordering goes well, the location is clean, waiting times are normal, the service is always friendly (if you're friendly yourself) and the food has always been warm. Yes, every now and then something is missing, but it's never been a problem - just a little hint and it will be added later. I also had the wrong burger and then received the right one as well. That's very fair, I think. So, in summary, I think the branch is good and recommend it.

Just like an MC should be, there are seats outside, everything was clean and tidy when I visited

Really bad, I ordered half an hour ago, I'm still waiting, I think I have to sleep here

Worst service ever. Waited twice in a row for half an hour each, then left without eating. The staff couldn't do much about it but the manager is incompetent, poor personnel planning, completely out of place. That's why some other customers never felt like that again. Anyone who doesn't want my money...

Newly renovated. Really nice. Service was nice but there doesn't seem to be any greetings here. Food was OK as always. Except for the fries that tasted like old fat.

I can't recommend it, the staff is very unfriendly, otherwise the McDonalds is very dirty ☹️

Without words... We were on a trip to the Völklinger Hütte world cultural heritage site, after which our daughter felt like listening to MCD, so we also went to this place. First impression was ugly and dirty. I ordered take-away from the machine and paid at the checkout, then I waited about 40 minutes before I politely asked an employee if I could pay with her. She then answered me in an annoyed and snotty manner that I could have paid with a card and she was busy (with your cell phone). At this point, the store was very clearly occupied with customers. We then left without ordering and drove on. Conclusion: I would first clean this shop, spruce it up and make the entire staff available to the free labor market, worse than no staff is bad staff!!! For us the worst MCD of all time!!! We are from Heidelberg and that would be unthinkable there.

It couldn't be worse, dirty and unfriendly staff, not recommended 🙈📉

I've seen a lot of McDonald's but this store in Völklingen is catastrophic. A woman who did some of the checkout was so unfriendly and snarky to the customers. She would be kicked out immediately in any other store, a very, very unfriendly person. Otherwise, things are just haywire in the store. We'll never go there again

Everything is good except the toilets are not clean enough.

Everything fine. I quickly found a parking space here. All order machines ready for use. Quick ordering and food came super quickly. Fresh, tastes good. Everything is great. Highly recommended. Am very satisfied.

I waited 30 minutes in MC Drive for 5 cheese wedges and a small Coke. Absolute impudence!!!

Now I've really had enough, it's happened so many times that something is missing from my order. I always order on the drive and sometimes I forget to check to see if something is missing, something is missing every time, it's unbelievable, if it happens once or twice that's ok, but every time 🤦‍♀️🤦‍♀️

The story of McDonald’s is better, friendlier, faster, warmer, cleaner… If other branches can do it, it should be possible too, right?

Friendly staff Quickly served Good atmosphere and decoration

I really don't know what to say. I know it's a fast food place but you can really try harder. The woman at the checkout couldn't handle the system, which isn't a bad thing, BUT the person who "helped" her was really bad. When I asked them that it said on my receipt that I had given 40, which was wrong and that I was still missing the refund, I was complained about and sent away. I mean, if you tell others not to get confused with the numbers, but you yourself have done everything wrong at the checkout, you should call someone who can actually do it

It's sickening to wait 40 minutes to eat it and then half of it is missing

So I have to say that this store would be better off closing by now... Every time a burger is missing as soon as the order is a little larger and the burgers you get either look like someone drove over them in a car or like you shook them vigorously before putting the burger in the bag... It's terrible how you can run a restaurant like that...

For years always on top at any time, day or night

Very well maintained and good staff

Fast, good and nice service, always happy, thank you

Annoying!!! The last time I was annoyed about an incomplete order, I decided to check it today. I forgot it and now something is missing again. The vocabulary of hey sister, and hey Digga probably explains everything... Next time I'll prefer meat loaf from the hardware store...

I know McDonald's differently but lately waiting times are no longer normal, very very long waiting times

We went to this McDonald's today. We had to wait more than 40 minutes for our food, even though the restaurant was not crowded. When it came the burgers were cold and half were missing. The tables were dirty and sticky. I complained about the issue, but they are not critical and customer-oriented staff. There was only a mushy answer. Conclusion: Sorry never again!

★★★★☆ Everything at this McDonald's tastes good, and the service is quick and friendly. However, I am not enthusiastic about the new breakfast options with the wrap, and the Fishmac also needs improvement. Still a solid fast food experience.

Today after a 10 hour drive we drove to the MC VK drive in...what has changed since my last complaint and suggestion??? Well, nothing...veggie burger cold, although we still had to wait for it, cheeseburger cold, fries an imposition, cold...I live on the Heidstock so it wasn't a long way...how long are we going to let ourselves be kidded...are You don't care about VK customers and don't give a damn about bad reviews??? I paid a total of 23 euros including drinks...when will it finally click with the boss that the team meeting is overdue!? 😠

Fries not salted if you order take away, be sure to check on site, I often forgot

The McDonald's in Völklingen offers a solid fast food experience. The food is average but the service is excellent and the ambience is pleasant. Particularly noteworthy are the many free and free parking spaces, which enable a stress-free visit. Overall, a good choice for a quick meal.

Staff is very overwhelmed, food is always at the front of the checkout until it is brought to the table (of course it was then cold) Not recommendable

In my opinion, the fries and chicken nuggets were baked. At least not well. And cold. The Big Mäc tasted as usual, but wasn't really warm either. There wasn't much activity at 10 p.m. Maybe the food was left on the warmer for a long time.

No matter when you go there, the ice cream machine is strangely always broken. Waiting time for McDrive is clearly too long. Food is actually always cold. Other branches clearly do a better job. Never ever Mc.Donalds Völklingen.

The food yesterday was disgusting, burgers without sauce on them, cold patties, cold fries and then I had a stomach ache. We'll never go to McDonald's in Völklingen again. Bous is much better

What's this nonsense about ordering at the self-service terminal? If you still want to order like before, you have to queue twice, what's the point? It feels like it takes forever to get your food, I don't feel comfortable waiting twice, what's the point? And unfortunately the burger was also cold, and despite waiting twice, the fries still had to be brought to my table because they were still not ready. So that was better. We can only hope that the next visit will be better.

During our visit today we met a very child-friendly employee. My granddaughter was blown away. She was even allowed to choose a gift behind the counter. That's why from now on she only wants to go to McDonalds in Völklingen-Fürstenhausen.

I now understand why some trainees sell nude pictures in the store in order to earn a little extra money. Apparently the morale of some employees has become so bad that you have to wait up to an hour in a "fast food" restaurant only to get the wrong food or only get half of it. Apparently the payment is really so good here that I would definitely sell myself.

I held back for a long time and didn't say anything, but that was just amazing. I would rather not say anything about the ambience and customer service. It's dirty, the tables stick and I'm at least glad that the staff can breathe independently, but that's it. I don't understand how a restaurant manager can let his business run into the wall like that. There are so many bad reviews piling up here and instead of changing things, it just gets worse.

Stay away from there! Food doesn't really taste good more like cardboard! There is vegetarian food but it's not tasty either!

The food is the same as usual, but unfortunately compared to other McDonald's it takes quite a long time from ordering to getting it.

Unfortunately the service is getting worse and worse.