McDonald's in Sankt Augustin

Please check all papers!!! the saleswomen and the boss are incompetent. Wrong order delivered. Coffee without sugar without milk (in Rösrath, for example, everything that is ordered is delivered!!!) MacRip without the mess. ...I've never experienced anything quite so bad.... Lg

On Saturday we got cheeseburgers and nuggets here. Since then we have had a flat stomach/intestine and have gotten food poisoning. 🤢

tasty and good for in between meals

Great location and very nice super quality

A clean McDonald's in the heart of Sankt Augustin.

He just puts extra ice in my shake instead of what I wanted, without ice. Most unfriendly drive in employee of all time.

By far the worst Mcdonald's in Germany!!! Employees are not able to pack the food, and the specialists there don't know the difference between hamburgers and nuggets.... In addition, half of the order is simply missing... Hands off and get yourself a kebab!

It was so cruel, only burgers everywhere and the staff was also nice and friendly. I'm not used to that at all and it was clean too. Cruel, just cruel.

Good service. ...people very nice. ...and it tastes good...

McDonald's. Casual and friendly interaction with customers. And work quickly but in no way stressed.

Very disorganized, forgot half of the order. I got my child a HappyM and it only had the fries in it. My burger is also missing. 👎 Never again.

Food at McDonald's was good, but an employee at the drive-thru is regularly rude. He is around his late 30s, has slightly gray hair, and is corpulent. What's particularly annoying is that he never lets you finish, especially when you're about to give an order code. Today, 10/15/24, around 11:45 p.m., he yelled at me because I said 'order code' instead of 'mobile order code'. When I explained to him that the app only said 'order code', he became silent and could no longer look me in the eye at the window. This behavior has been unpleasant before, but today it was truly unacceptable.

We go to McDonalds regularly and are very satisfied. Despite being a fast-food restaurant, good quality, fresh products and, above all, clean. Alternatively, you can have a coffee there when the other cafés are completely overcrowded as the quality of the coffee is very good.

Modern and chic branch of the burger giant. When I visited it was pleasantly clean, both at the tables and in the men's toilet. The employee who brought my order to my table was friendly and, as I observed while I ate my burger and fries, very hard-working and always in the "dining room". By far one of the best branches I have seen so far, which is largely due to such great employees as described above!!!

I forgot my sauce, I only noticed it when I got home. Then I was sad.

I ordered a cheeseburger without cucumbers but still got cucumbers and was therefore a bit disappointed. Otherwise everything was okay.

Once again the order was incorrect when picking it up!!!!!!!!! Not recommended

Everything was fine when we visited today. Selected a seat in the restaurant, placed an order via the app and was served quite quickly. Afterwards we took a little something home with us, of course also ordered via the app 😉

Wir haben solange auf unsere Bestellung warten müssen, dass unser Eis schon flüssig war und wir es auf dem Parkplatz essen mussten. Als wir dann zuhause waren merkten wir, dass keine einzige Sauce dabei war. 26 Nuggets ohne Sauce und zur Pommes auch nichts. Trockener kann ein Besuch nicht mehr sein!

That was the very last time I was in this shop in Sankt Augustin. Every time you order the Big Tasty menu you forget the fries or, with the 20-piece Chicken McNuggets, the curry sauce, which you even pay extra for. Now the competition is enough I'd better just use rubbish!!!!Chickenburger without sauce, no sauces are supplied and the food is so cold and the people who walk around there have no idea of ​​the matter about them, advertising on TV and live on site, inviting disasters... .

1000 points redeemed for 20 nuggets at the machine, the machine writes “code invalid”. However, the points were deducted, I go to the checkout and explain this, the branch manager tells me "yes, that's not our problem, you have to contact the machine manufacturers in Munich".

As always, no matter where you eat, the fries are always almost cold

Would have liked to give 0, just forgot things and gave wrong citizens. Lol. The flowers on the table still had the price tag attached.

I ordered and paid for the food online on the way to the fast food chain (on Sunday, September 1st at 7 p.m.) Nevertheless, we had to wait for our order over 30 MINUTES before the food was served, with internal temperatures beyond good and evil. That doesn't work at all.

Unfortunately dirty… no hand soap, no disinfection…

I very rarely write reviews, but I've never experienced anything like today: 6 pieces of chicken nuggets & barbecue sauce were missing from the take-away food at the drive-in (discovered at home). After dinner we went back home to get the amount of €4.99 back. Statement from the manager: not possible. I gratefully declined the offer to get the 6 nuggets now because the child was hugely disappointed at home. McDonald's lost me with this! The only advice I can give everyone is to check every single part in the drive-in and not to allow yourself to be put under pressure before you continue driving.

Largest juice shop in the nation. It ALWAYS will! ALWAYS forget something or deliver something wrong. The right thing is written on the boxes. Be sure to take a look, because there will be one or two surprises. After months, we gave this “store” another chance. But this is really a completely disorganized thing. If you have the opportunity to eat somewhere else... do it! You will definitely regret shopping here.

A clean and modern shop. Only the air conditioning was set too cold

Nice staff and delicious snacks.

Good Drive IN has unfortunately become a bit too expensive

Just like any McDonald's, but clean. Went there again and ordered something to take away! Once again the order was not complete and the wrong items were included. Profit for MC, that's just how you make money. Spend a little more of the money you make with your scams on staff who speak this national language, then the orders can only get better.

One of the nicer branches in my opinion. Here, as elsewhere, you have to check whether everything has found its way into the bag. But actually a very nice Mc's.

My milshake was outstanding. I think there was a greeting from the kitchen in there too

It's an impossibility!!!!! Within a very short time (1 week) Three of my friends probably got food poisoning, one of which was confirmed in the hospital How can something like this happen? That was the last time we ate at McDonald’s!!!!!!

Sorry, but there are much better McD's out there. The sauce is so skimpy here that we didn't like it at all.

The team leaders are friendly and welcoming, patiently greeting our large group of over 40 people. The service was impressively fast, and we had a wonderful time here. Additionally, they have a few outdoor dining options available."

this mcdonald seem to be a special one with very cosy decorations.

Something is always missing..... Unfortunately this time it wasn't until we got home that we noticed that the entire bottom of the double cheeseburger was missing!!!

The fries were completely pale and barely seasoned. They weren't tasty at all. A PITY !!

Big technical problems with the orders, a huge mess! The employees tried their best to get everything done anyway.

The changing table was not in a separate room, visible from the entrance to the toilets.

Be careful, sell what has expired

Thanks for driving 12km to collect the rest of my order. Forgot 20 nuggets and didn't even apologize. People like that have no place in the restaurant industry. The main thing is to have 3 cm of make-up on your face... My food was cold afterwards but at least the kids had their nuggets. You have 1 damn job and you're not qualified enough to do it yourself. By the way, the lady had a tattoo on her neck and forearm. Order 113 dated 06/29/24

Came there waited 20 min taste bad

These people have air condition, but they don't turn it on. It's like thirty degrees inside of the mcdonald's right now. And there's no place to sit outside, so for that reason I'm giving it one star. The food is great though.

The restaurant is clean. While I was there today, I saw several service staff ensuring cleanliness. However, this is the third time the waitress has failed to put the order together correctly during peak times. It's no fun when two children look forward to their dessert and then it wasn't given.

I only go there for the grandchildren

A very clean McDonalds with nice staff who also work very quickly.

Ordered a Double Big Mac today, then discovered at home that it was a normal one. Given the prices now, very annoying! Unfriendly, annoyed employees at the drive in. Today something was missing again (6). Customer friendliness is different! From now on we drive a few meters further to Burger King.

There wasn't much going on at the moment and you were served raw fries, so I complained and got a new one that was just as raw.

Have I done something to you? Yesterday I was at the drive-in counter with two friends and after ordering we were directed to the side strip because we were placing a larger order around €67. After some time we got out of the vehicle to stretch our legs. A little later the order was ready and the employee moved towards the vehicle with it. I walked a little closer to him and asked him to hand me the bag. He ignored me and walked briskly past me, then threw the bag through the open window on the driver's side. Part of the order spilled onto the seat and soiled it. We were all shocked at the employee's rude manner, but we didn't want to start a discussion. At no time did we behave rudely. There is no reason to engage in such behavior. To my complaint I should add that the box of fries was only half full even though we paid full price and the fries were ice cold and stale. Burgers and nuggets were ok so far. I cannot and will not tolerate such behavior and reserve the right to take steps regarding the contamination of my vehicle, which has been well documented by witnesses and the surveillance cameras at the drive-in counter.

Waited 25 minutes for my food in the fast food restaurant

Hey guys, the gentleman at the Mcdrive today, June 3rd. at 11:57 p.m. is really damaging to business with his unfriendly manner. No hello back, no thank you, no please.

Today I came myself to order food for the children. The food was served very late and the employee was very rude and brought the food in a very unfriendly tone. The sauces were wrong, he didn't bring the drink, and instead of apologizing, he argued with me. It's really terrible how customers are treated here. I will never buy anything here again.😡😡

What else should I write? Ordering via Lieferando impossible, food either incomplete and cold or arrives after 3-4 hours. They don't answer the phone either, so it's good that you're insured through Paypal and get your money back. After 2 hours of waiting, our order was canceled today! Impudence!! Complaint emails will also not be forwarded.

Ordered food on Lieferando, waited 2 hours for the food and nothing arrived and then it was canceled. Man should no longer offer MC on Lieferando if they are unable to accept and process orders properly. It's not the first time something like this has happened

Ordered, waited over an hour, then was canceled by Mcdonalds. Excellent. Let's stay hungry👍🏻 If you don't order there, it's not worth the time

'McD.-St.Augustin', always with pleasure. Running. 😜🤗

Narrow branch with e.g. T. Longer waiting times.

Mcs but this one is very nice Good employees 2 nice ones that I got to know Lorenz E. and Cedric S. Fast service

BEST DIET OF MY LIFE!!!! 5 STARS Thanks to the trained specialist staff, it's simply a great store for losing weight. Ordered burger+fries+salad+drink. But anyone who thinks they want to lose weight will rightly be disabused! The fries, the salad and... ah that's it. No burger and regular cola instead of a light drink. Burger just makes you fat and Diet Coke not so healthy (I don't like regular Coke). So today we had fries and salad. From now on I'll be on a McDonald's diet. Even though the salad and fries were very expensive, it was still cheaper than WightWatchers!!!! THANKS Oh... now I see that I only gave one star... But the praise should make up for this faux pas. Keep it up!

Honestly...the dingiest McDonald's I've seen in a long time! Forever long waiting times for the food to be served, even though there wasn't much going on at the counter and drive-thru! Terrible service, unsympathetic, stressed and no overview! The fries were more than colorless and therefore quite limp, the burgers were simply thrown into the box!

The employees were really stressed, which was clearly visible. 4 x fries from the 5 menus in our order were not packed. Unfortunately we noticed this at home. So people, pay attention to your orders if you take it to go and don't eat it on site!

Food cold, drinks watery, citizens were dry, extremely long waiting time, dirty floor and tables, unpleasant smell and staff work sloppily.

Why do you pay your own money when the food isn't even warm? It's sad that you pay money for a service and it isn't fulfilled

The employees were friendly, but completely overwhelmed... Long waiting times were the result...

Fries were cold and unfortunately the burgers weren't freshly prepared either. In addition, the waitress makes a face as if she is being forced to work there. One of the worse McDonald's branches

When it comes to delivering food, Mc's still has a lot of room for improvement. If you order food there, you should expect delivery time of 2-3 hours. Things are often forgotten to pack.

Totally unfriendly man. Food was cold. There were no toys in the happy meal. And there were no napkins either. First and last time!!!!

Let's do it quickly. In the long term NO

The employees (two boys) were extremely fond of children!

He was clean and friendly service.

The MC Donalds on Platform 1 in Bonn is the best in Bonn. Services staff everything top.

Service very customer unfriendly TODAY. Instead of solving a problem, people shrug their shoulders... and the shift manager doesn't care. I think some people still have to learn how to deal with people!!!

All good, sometimes long waiting times

Unfriendly lady at the Mcdrive. Fries were cold and inedible for the price I would have expected more. A pity.

It's just a McDonalds, but I feel like I'm as motivated when ordering the Krusty Krab as the bald employee is

Why do you have a café if you can never get anything you want? I've been there several times now but somehow something is always not there. Either no cappuccino or frapuccino.

I ordered regular nuggets and then got Mac Planet Nuggets

So far we have preferred a widespread competitor company. That has changed. Everything here is much fresher and tastier now.

I ordered online today. Food arrived cold. Also missing was 1 cola, 1 strawberry shake and 2x mayonaise. I won't do the delivery service again.

It's okay, it's just like any other McDonald's

The fries today were absolutely sublime. Exchanged once because cold and half raw. And on the second try they weren't any better. Really bad quality!

Unfortunately only 1 star. A little chubby due to the employee with a bald head and a scarf at the first window in the drive-thru. He is always totally unfriendly and anti-social. Both in the manner of speaking and in the operation. (Close the window while I ask something). The other employees are all neutral. A pity. It would be nice if that changed.

Unfortunately order repeated not complete. Time pressure is understandable, no question about it, but nevertheless it happens too often here. Food itself freshly prepared.

I had a menu for €5.99 2x chicken burgers 🍔, fries and a drink. The chicken burgers were so poorly prepared that I had never had them in 40 years. As if they had fallen down. Also cold. How can you give something like that to the customer? What kind of quality is this????????? I complained immediately but had to show what bad condition the burgers were in. Afterwards the two burgers were remade for me. What I don't know...was the meat taken from the burger that was returned? I only know one thing, I can't recommend the store. The employees don't feel like working there. That was my impression. And the best thing at the end: there was no manager left.

The equipment has been completely renewed again. Very bright and clean.

They can't handle it at all, they don't finish the food properly before it goes to the customers and forget several things (this happened several times), which also comes across very well when you can't even take orders properly. My chicken nuggets were more gristle than normal nuggets! Thanks for not, juice shop.

It's been a long time since I've been to McDonald's. Me and my wife's burgers were really tasteless and very small, the fries tasted of nothing. The wrap tasted delicious, but was very poorly wrapped and fell apart a lot when eating. And it has become very expensive. Sorry McDonald's 👎

Sauces were missing, otherwise like any other McDonald's. Not bad but not outstanding either

Nice well maintained McDonalds. Nice clean facility. Fast service! There was nothing to complain about.

The staff was super friendly and the restaurant was very clean. One star deducted, however, because the changeover to the new system resulted in considerable waiting times. Why simple when it can be complicated. Update 01/2024 It was catastrophic there yesterday. Not only was the branch understaffed, but the few staff were completely disorganized. Long waits at the checkout, long waits at the table and when the food was finally at the table, the burgers were shaken and not stirred. I then reassembled the burgers. It wouldn't have been bad if the food had been more than just lukewarm.

You should check everything when you order as something is usually forgotten

Wir waren Sonntag Abend dort und es war viel Betrieb. Dennoch einen Platz für 5 Personen gefunden. Reinigungskraft war ständig unterwegs. Bedienung am Tisch ging schnell nach Bestellung über die App. Dieser Ort ist gut besucht, hin und wieder muss man Wartezeiten in Kauf nehmen.

Für einen milchshake komme ich gerne wieder

Gesten 2 Mc Rib ,2 Cheeseburger und Pommes to Go gekauft.... Wäre ich nicht schon zuhause gewesen, hätte ich euch die Mc Rib auf die Theke geknallt.... Furztrocken so gut wie keine Sosse.... 18 Euro bezahlt für sowas ???? Hab die Hälfte weggeschmissen.... Kann mein Geld in Zukunft auch woanders ausgeben....

Ευγενικό προσωπικό, γρήγορο και εξυπηρετικό

Laut dem Internet sind die Frühstückszeiten an Feiertagen bis 11:30 und an normalen Tagen bis 10:30. Aus irgendeinem Grund ist es hier nur bis 10 Uhr und an Feiertagen bis 11 Uhr.

Ein sehr gute Mac Do! Schnelles Service, keine Wartezeit und die Qualität der Speisen keine Frage. Gerne wieder wenn ich in der Nähe bin

Ein sehr schöner McDonalds, die Mitarbeiter waren sehr freundlich, es war sehr gepflegt und sauber, Ein großes Lob an die Mitarbeiter