Burger King Sankt Augustin in Sankt Augustin

The driver was extremely rude and when he arrived he chilled in the car for 4 minutes and played with his cell phone. Food was cold and half was forgotten. Toys, fries and squeezies for our little one were not packed at all. But we paid in full. Sauces were swapped and instead of sour cream, we got sweet and sour. Sorry but never again

The whopper didn't have the original mayonnaise on it with the distinctive taste, when I pointed it out I was told there was always so much ketchup on it and normal mayonnaise. I've been eating at Burger King all my life and I know what it tastes like and then you're portrayed as a liar.

Wasn't there for a long time because of a very long waiting time, unfriendly service, errors in the order. I was there yesterday, very pleasantly surprised by the fast, professional, helpful service, and asked if everything was OK after the meal. Keep it up and Citizen King will become important in gastronomy.

Classic Burger King, only the drive-thru is a bit tight.

Unfortunately the impression of cleanliness was really not good, the service at the counter was very good. Questions about what was on offer couldn't be answered properly, and there were no complaints about the food

What's wrong with this store? Ordered today via Lieferando. There just wasn't any food. No one available by phone. Paid almost 27 euros and got nothing. Sorry guys. That doesn't work at all. Addendum: the food came more than 2 hours after ordering. It was really barely edible. Fries old and burger really bad this time. It used to be better...

In a pinch, okay. And just because of the Whopper...

There was a Viking behind the counter but there was no meeting, it's a shame 😉

Very sweet person who works there. We had the burger & 5min later the fries, only thing that wasnt a good thing :/

Waiting times are outrageous. Staff without words…

Nice friendly courteous service

It's unbelievable how hungry you can go when you're driving. Unfortunately, I almost had to scream at the lady because she didn't understand me and barely spoke German so I could understand her I specifically asked for the receipt and was told it would take a little longer, but then I received it completely crumpled I actually didn't know it would come out of the machine so crumpled😄 There was also a burger missing from my order, which isn't a bad thing at all. Something like that can happen, especially when there's a lot going on. Just for that you have the receipt specifically and you just go back to get what you paid for and then a penetrating I can look in the bag after you said twice please look there is no one in there No, sorry, but the lady felt like she wanted to jump into my car to look for this burger

Unfortunately, this Burger King has lost quality over the years. The food is perfect but there are no ordering terminals. He is also not taking part in the latest campaign.

Not at all convinced that someone else was ordering, I live 4 minutes away by car and the ordering time said was 1 hour, then they came over 30 minutes late. The order wasn't correct, the food was extremely stale, I couldn't even eat my second burger because, as everyone knows, it's bad. Don't know how to deal with this, I'm really disappointed with Burger King!

Tables are always dirty. Otherwise quite ok :)

At the drive-in you are greeted by a pretty, littered counter that doesn't really invite you to order. After waiting 10 minutes we drove to the first counter: "No, you have to order there!" So we went back to the Burger King, got in line again, went back to the counter and no one took our order. We ask, call, nothing, unfortunately the forgotten pylon there doesn't answer either, then I carefully honked and then something finally came out of the loudspeaker: "Yes, immediately." When we finally wanted to place the order we were told, "Oh, you have coupons? It's better here at the counter, just drive up." I was desperately looking for the hidden camera. But at least there were finally the churros that are usually sold out.

The slowest employees in the world, who also can't smile, take forever until our order is ready and all this just so that we can find out at home that we were packed with onion rings instead of a macaroni and cheese snack. I also paid and the change was given to my companion. When our order was ready, he said, briefly making eye contact: “Done.” I would rather drive to Bonn to go to Burgerking again.

Riot in the place You are insulted by customers standing in the background, now I read that this has happened before. Too bad

If there were 0 stars I would give it! The delivery person sucks!! He yells at people just because he has to wait ONE MINUTE to get to the door! Told him not to scream because it's HIS JOB if he doesn't like it he should quit!!! Didn't give me my food and drove away and called me a whore!!! Absolute cheekiness!!!!

Unfortunately I didn't have a good experience with this Burger King restaurant. Been there several times, be it on foot or via drive in. When it comes to the interior, all you can say is that this restaurant actually needs to be completely renovated. The food is typically "okay" at Burger King and there are no flaws. I can only advise against it for a leisurely meal in a restaurant. The drive-in is completely run down and you order at an empty cashier booth. This is used by the restaurant as a garbage dump and while you want to order, it can also smell unpleasant. Conclusion: Food as you would expect from fast food, ambience below average (even for a Burger King restaurant).

Waited 15 minutes and then left this “fast food” restaurant annoyed. How can you work so slowly? 3 customers in front of me, 15 minutes!! Waited because the employee spoke little to no German. Catastrophe. BurgerKing is pure filth. Of note - I just wanted some ice cream.

He can only take one order and doesn't even ask what I want to drink or what sauce I'd rather have

Not worth a star, I'm really annoyed, I just waited 15 minutes to order my food at the checkout but no one ever came. I'm now going to mccs

Short: 12 p.m., weekday, 4 cars in the drive, 9 customer groups (singles and families) in the store. 2 co-workers. 20 minutes until I placed my order, 10 minutes until the food arrived. Absolute disgrace. No soap in the toilet. How is the staff supposed to be friendly and service-oriented with so much stress. Either you take the risk of making a loss or you close the shop. At least 4 or 5 people have to work here permanently in order to have a normal work flow and so that the employees still have energy for service and cleanliness. For the reasons above, the employees are annoyed, unfriendly, quiet and do things wrong.

Everything is going haywire here! Not just once, but somehow always. If you get hungry and decide against the other fast food giant, you can't ignore Burger King. Currently the only branch in the Sankt Augustin district and that's better because you can't even control it. Very few and above all very incompetent staff. Unless the employees are proficient in any language, placing orders becomes more of a challenge than a satisfaction. You repeat everything 10 times and in the end (with a lot of luck) you get 2 out of 5 correct parts. You wait for what feels like an eternity and the line at the counter keeps getting longer. Sometimes the employees are in a bad mood, completely overwhelmed or are let down by their colleagues. I often feel sorry for the people there!! The store has improved a little in terms of food quality. In the past, very dry and cold burgers were often served. Lately I've even been able to experience hot fries and patties. Nobody seems to care what's wrong with the ice cream machine. Regarding delivery service: You can do it if you're awake at night anyway. Ordered via Lieferando. We were amazed that Burger King delivers to Siegburg and immediately decided to try it out. The order was placed at 9pm and delivered at 12:30am. Then we were complained at the door that they don't normally deliver to this point. What can you say... General: It is what it is. It doesn't get any better!

At Burger King I order a double wopper in the drive-thru 3-4 times a year, the last time I was there I was very disappointed. It started with the waitress speaking poor German and I had to repeat my order three times (as I said, I only ordered a double wopper!). When I got my double wopper, I was disappointed a second time. Tomatoes, lettuce and onions were saved so much that they were almost undetectable in terms of taste and the Wopper was only a shadow of its former self. It's a shame, I'll probably stop by Burger King even less in the future.

The entire store urgently needs to be deep cleaned and/or renovated. Garbage everywhere, everything docked so badly, toilets dirty even right after they opened at lunchtime, without soap. Unfortunately the only Citizen King nearby and the platform-based selection is simply brilliant.

I was shocked at how dingy the restaurant was. There was a terrible amount of sticking in front of the checkout. Generally when you looked around, the whole floor in the restaurant was greasy and you could see that they weren't really cleaning thoroughly. The tables were greasy and you absolutely didn't feel comfortable in this branch.

I actually just wanted a whopper but then found a dirty place in it and instead of getting a new one I was yelled at that it wasn't their problem

Dirty tables, very unfriendly staff and the worst thing is the person at the drive through counter with a very long beard without protection who without hesitation packs the free dental floss with the fries. I'd rather drive 10 km more to Bonn, where the service is similarly poor, but the hygiene is at least minimal. If you could give zero stars, that would be my rating. The food is great, of course, but the staff needs to be completely replaced. Sad but true!

Unfortunately, the service is very slow and not really friendly. Communication is limited to a few words, like “card?” or the number called...

Years ago, when I was 47, I went to Burger King in the evening because I came back from a trip and wanted to get something to eat. The restaurant was empty except for one customer in front of me. Suddenly two guys appeared from the background and said I had pushed my way forward. As I said I didn't see anyone, they said they were standing at the back of the bar. I tried to explain further, but realized that the guys were just looking for trouble and left the place. What was also strange was that the employee lowered his head throughout the entire incident and acted as if he didn't see anything. Another customer who noticed this also left the restaurant shortly after me. He probably had enough too. I haven't been to a Burger King restaurant since. You can interpret this incident however you want, I made up my own opinion, which I don't want to repeat here.

Order supposedly didn't arrive, asked by phone, just cheeky on the phone, no order, no order number. Exactly my sense of humor. This is how customer service works...

There were very few staff on site, but also few guests. Therefore my order was taken quickly and was ready quickly. The employee was friendly, the burger and fries were very good. It was clean too.

As usual, not enough staff. Otherwise fine.

I have rarely seen such a dirty Burger King

The Rotz store takes 2 hours to deliver an order even though I'm only about 10-15 minutes away by car

Went there again after a long time and ordered something to take away. The fries were very fresh and really good. But the 3 burgers... clapped together carelessly, all 3 had the sauces so far to the edge that there was nothing on one side, but half the burger was smeared on the other side. Likewise, all 3 burgers were cold, even though I ordered 2 burgers with extra bacon. The long chicken tasted more than just strange (sauce) and so we threw everything away. “Eaten” took place on May 24th. around 6:30 p.m.

Needs to be brought back into shape. Looks a bit run down compared to before. For us we only had King Fusion ice cream in the drive-in, which was okay... didn't really freak me out.

My friend was at the drive for me and also stated everything correctly. Unfortunately I got iced tea instead of cola and only plant nuggets instead of nuggets. I find the drink thing annoying. Plant nuggets were ok for me, but maybe very annoying for others. After all, you pay for what you get. You, as an employee, definitely don't have it easy in this store, but it would be nice if you accepted this feedback and maybe paid more attention to it next time! After all, you are the ones who ensure that customers stay or don't come back 🙏🏼

We just ordered food there. And we have to say absolutely great praise. The young man at the drive was super motivated and absolutely friendly. We weren't used to that anymore. More employees like that wouldn't hurt the branch.

Always check whether everything has been bagged. Things are regularly missing from the order

2 of 4 terminals defective, bacon in the Whopper still frozen, bun cold. The worst restaurant on either side of the Rhine.

Cola not cold, no soap, waited quite a long time, but: great food, clean tables, friendly people

A well located fast food restaurant. Nice staff and delicious fast food. There are enough parking spaces available. You'll be happy to come back here. 👍

We were very satisfied with the food and drink and the great service 👍. Keep it up and you're great 🥰 . We would love to come by again 👍. We will also recommend you.

Currently better than the golden M.

Haven't been there for a while. However, the overall condition has changed negatively. The employee behind the cash register seemed slightly unmotivated. Even though it was only 11:30 the floor was already partly dirty under the tables. Tables should also be wiped down after use. The music could be a little more subtle. But that's a matter of personal taste. Men's toilet also to be criticized. Toilet seat very loose and therefore more than movable. Towel machine without paper. All in all, there is room for improvement...

**Burger King: Improved Service and Quality** In the past, I often experienced long delivery times and poor quality food here, accompanied by mostly poor service. The branch is located in a commercial area and the ambience was never particularly appealing. But things have improved recently. Delivery times are now significantly shorter and the food usually arrives warm and fresh. Service has also improved and the staff shows a real commitment to keeping customers happy. Although the store still needs improvement, it is clear that Burger King is truly committed to improving quality and service and providing a pleasant experience for its customers.

Nothing works here. The intercom system is so broken that the order is never understood and has to be corrected at the window. The employees do not know the promotional products. Receipt is not issued. The card payment device works in one of three cases. If there were just one more Burger Kind in the area, this branch would have no customers.

Very slow and inattentive service. Both the cash register, the kitchen, and the supposed shift manager made a very tired impression. Everyone seemed extremely unmotivated and exhausted. 0 was communicated. Which was also reflected in the result of the order. We had to wait about 10 minutes for 2 burgers without anyone else waiting in front of us. As I said, cooking was also noticeably slow. There was no shift manager who had an overview or would have checked to see what was going on while the queue behind us was getting longer and longer. We had only eaten half of our meal, which was unusually greasy and carelessly packed on the tray this time, because we had lost our appetite when we left the dark and obviously run-down restaurant when the last people in the queue were still standing in the same place. Everyone with a face like that... I can't imagine that it's possible to earn money in the long term, let alone that the work can be that fun. Oh yes: And the new “French fries sauce” instead of mayo is absolutely not tasty :D How do you come up with such a stupid idea to save money? Well, if we're honest, it fit in perfectly with the rest of today's visit. I hope I never feel like eating Burger King again. The chances are very good though.

Very, very good service, they opened at 9:00 a.m. especially for us, even if that wasn't the opening time.

Catastrophe. Old food. Rip off. Employees unmotivated.

This restaurant is beyond dirty. I haven't seen anything like it before, unfortunately I can't add any photos to give you an idea of ​​what this restaurant looks like. I put my citizen down after acknowledging this and left the restaurant immediately. The intermediate glazing had various food residues and fingerprints from at least several months. It hasn't been cleaned here for several months. I'm an expert and know how long something hasn't been cleaned. I'm honestly speechless that no one else saw this! Then I don't want to see what the kitchen looks like or how food is handled!

Bad salad and bones in the crispy chicken.. We couldn't eat any more! Delivery time was also very long. Unappetizing Never again

The 3rd star is only for the friendly staff and the fact that the following is slowly getting better:. You often wait a long time at the drive through and then in the evening you get hopelessly over-stocked burgers. The Crispy Chicken tasted like it was made, left out for half a day and reheated. It was correspondingly dry and “firm”. Of course, not everything is always 101% fresh in off-peak times, whether here or elsewhere, but that must have been superimposed for ages; that was also a new experience at Burger King.

Significantly deteriorated in the last 2 years. Prices up, taste down. You don't really get full anymore. Even if there isn't much going on, the waiting time is very long.

Lange Wartezeit und dann haben sie mir einen Whopper zu wenig in die Bestellung getan… Essen ist zur Hälfte kalt. Ich bin jetzt zuhause und fahre nicht nochmal zurück, nervt trotzdem.

Also den Burger King in Hennef finde ich eindeutig besser. Beim Burger King in Sankt Augustin sind wir schon des öfteren auf sehr unfreundliche und schlecht gelaunte Angestellte gestoßen. Es kam sogar schon vor, dass mir vor lauter Trägheit und Desinteresse das Wechselgeld nicht richtig ausgezahlt wurde. Es handelte sich dabei zwar nur um zwei Cent, dennoch denke ich, es ist ein absolutes "No-Go" Wechselgeld einzubehalten, nur weil man keinen Bock hatte, sich vorher um entsprechendes Kleingeld zu bemühen. Bei sowas vergeht mir dann auch der Appetit. Mittlerweile fahren wir dann halt lieber woanders hin. Gefällt Euch/Ihnen mein Beitrag, oder war er hilfreich, würde ich mich über einen👍freuen.

Wir waren in der Stadt zu Besuch und entschieden uns bei Burger King anzuhalten. Bei den Bewertungen waren wir erst skeptisch haben uns aber dennoch dazu entschieden. Der Junge Blonde Herr an der Kasse war wirklich sehr nett und hat und wärmstens bedient. Leider war in der Küche ein Fehler aufgetreten wodurch wir auf unsere Bestellung länger als geplant warten mussten. Der Junge Herr am Schalter hat uns sofort informiert und sich entschuldigt. In der Wartezeit hat er uns mit einem kleinen Smalltalk beschäftigt wodurch wir die Wartezeit gar nicht mehr wahrgenommen haben. Super Service 1A Gerne wieder wenn wir vor Ort sind.

Die Speisen sind immer sehr lecker. Allerdings wird immer ein Teil der Bestellung vergessen. Mitarbeiter sind freundlich. Allerdings ist die Filiale unterbesetzt. Trotzdem zu empfehlen wenn man auch mal auf Soßen und Sideorder verzichten kann oder ganz abenteuerlich ein Zufallsgetränk erhalten will.

Zu wenig Personal und sind voll überlastet.

Die Qualität der Burger hat sich mittlerweile verbessert. Allerdings lässt die Sauberkeit noch zu wünschen übrig, da es in manchen Ecken zieht. Möglicherweise ist dies auf die Lüftungsanlage zurückzuführen.

Very delicious vegan chicken burger King

Ist halt ein Burgerking, alles wie immer und überall.

Mit etwas Wartezeit da es diesmal voll war. Burger und Service haben gepasst. Gerne wieder.

Sehr lecker was ich je gegessen habe ich kann euch nur Long Chicken

Noch nie einen schmutzigerern BK gesehen, nie wieder hier.

Vicino all aeroporto, ben pulito e aperto fino a tardi

Beste Burger King Ein hamza Burger ohne Zwiebel

Das Essen war sehr lecker und die Mitarbeiter sind sehr freundlich

Sauberes Lokal, Speisen warm. Toiletten könnten besser gepflegt sein

War ok. Die Burger waren ordentlich belegt und hatten genügend Soße. Wir waren insgesamt zufrieden. Leider war der Fernseher kaputt und hat gerauscht. Deswegen weniger Sterne für das Ambiente.

Всё очень понравилось, начиная с просторной парковки, и заканчивая качеством блюд! Чисто, аккуратно, нет лишних запахов, отличная музыка и профессиональное обслуживание. Рекомендую...

Arbeiten etwas langsam und MC Drive nicht zu empfehlen,Toilette na ja nicht genau hinschauen, das Personal könnte etwas besser zu hören und freundlicher werden...

Sehr frischer Burger, lecker. Der Außenbereich ist ziemlich ungepflegt.

Ordentlich geführte Restaurant,sauber und freundlich.

Positiv, es ist nie wirklich voll wenn wir da sind. Negativ, dafür dass so wenig los ist, ist es immer sehr dreckig.

Geile Klimaanlage bei 34°C draußen, Essen wie überall sonst auch, guten Appetit

Mit der BK-Filiale in Sankt Augustin war ich nie so richtig zufrieden. Nach meinem Besuch dieser Woche, müssen die Sterne definitiv nach oben korrigiert werden. Frischer knackiger Salat, saftige Zwiebelringe, leckere Pommes und dazu frisch zubereitete Burger. WOW, so schmackhafte Burger in einem Fastfood Restaurant gibt’s selten. Ich freue mich bereits auf meinen nächsten Besuch. Unbedingt BK-App installieren, in der App gibt’s tolle Menü Angebote.

Ziemlich runtergekommener drive in, der definitiven mal saniert werden müsste. Aber das Essen war Burger King entsprechend gut.

War super. Ich musste etwas warten obwohl nur 2 Leute vor mir waren. Ansonsten wie jeder Burger King.

Alles prima! Alles frisch und nettes Personal. Gerne wieder wenn wir mal auf der Durchreise sind.

Im Drive in wurde gebeten, dass "die Pommes bitte Heiss sind". Gesagt getan die Pommes und alles andere auch war verdammt heiß :D und lecker auch :)

Ich komme manchmal um 22:00 nach der Arbeit. Ab 3 Kunden an der Theke dreh ich sofort wieder um. Das dauert dann schon 20 min., weil das Personal völlig unterbesetzt und langsam ist.

Super liebes Team und natürlich tolles Essen. Alles immer noch warm, da es erst mit der Bestellung zubereitet wird und nicht schon 20 Minuten rum liegt. Toll ! 🫶🏼

Great food good service. Place is well maintained but can be packed during peak hours.

Meine Sterne beziehen sich in diesen Fall auf Fastfood Restaurants.bHatte noch nie einen schlechten Burger hier. Personal passt. Ist nicht der schönste, aber immer Recht sauber

Was soll ich sagen - Fastfood schnell was für den Hunger

Die Bestellung war lauwarm und das Brötchen eher schon hart ...

Das essen war wie bei jedem BurgerKing, doch das Personal war unfassbar unfreundlich. Keine Begrüßung, dumm angemacht wegen der mobilen App und keine Nachfrage bei Getränk und Saucen Wahl einfach willkürlich in die Tüte geworfen und nicht mal Bescheid gegeben sondern einfach hingestellt und weggegangen. Kein Empfehlung, lieber zu der Konkurrenz die 100m entfernt ist.

Leckeres Fastfood. Zu empfehlen ist der Long Chilli Cheese. Irgendwie funktioniert die Eismaschiene genau dann nicht wenn ich Eis haben möchte. Sehr ärgerlich.

Keine Crunch-Brötchen vorrätig bedeutet: Keine Menüs, keine Kindermenüs, keine preiswerten Burger. Stattdessen also Teureres a la carte. Mit kalten Fritten. Und das es auch keine Eiswürfel gibt, weil die Maschine um halb drei noch nicht eingeschaltet wurde, passt ins Bild. Nie wieder!

Dieser Burger King muss eine neue Mannschaft haben. Noch vor ca. 2 Jahren war meine Erfahrung sehr negativ. Umso überraschter war ich bei meinem letzten Besuch. Das Personal ist sehr freundlich. Der Service ist recht schnell und das Essen war richtig gut. Alles ist recht sauber und das Personal achtet auch darauf, dass das möglichst so bleibt.