McDonald's in Sandersdorf-Brehna

Very helpful and friendly staff, a dream.

The water in the tea is bad, apparently from the tap

Very unfriendly and you also have to pay to use the toilet.

Restaurant is clean and tidy but very noisy. Staff is almost as friendly. Food is OK.

The fries were not freshly made, otherwise the food was as expected. The toilets also cost €1 for customers and right at the entrance there is a sign offering products in exchange for five-star reviews.

1€ for the toilet!! No payout - just offset next time.

I don't understand why people even eat anything at McDonal's anymore 🤮. Has nothing to do with their advertising. Everything is different or worse.😤

Very unfriendly staff Cappuccino tastes like water and poorly foamed milk

McDonald's. A bit busy for the resources, although there was little traffic on the highway. But with a little wait, everything will come. SANIFAIR toilets, this time even tolerably clean. They are more expensive and in my opinion don't suit Mc. Given the cost there, the toilet should be part of the service.

I think it's a shame that the toys seem to be "forgotten" every time at happy meals.

Not recommended - no warm citizens, not to mention half a portion of fries and ice cream. The franchisee may want to reconsider his savings measures if he charges the full price. Pay 100% get 50/75%. Cleanliness leaves a lot to be desired. Edit: Massively dirty (floor, tables) and massive noise

It happened very quickly because it was very empty. Food was fresh.

The food was OK, as expected in a fast food restaurant. But the service... We're hard to piss off in and of itself. When we picked up the trays, the lady at the counter barked unkindly when asked that there were no drinking straws and then also forgot the sauces. Anything can happen. But insulting a customer in such an unfriendly way can't be the point, especially since the customer asked in a friendly manner. When my husband went to the counter again to get the forgotten items, the reception from the manager was no better. Obviously, in this branch, pleasant coexistence between employees and between employees and customers is a difficult undertaking that even the management cannot achieve. It's actually a shame for everyone who has to get along there.

So the food is the same everywhere. That's why you can't rate it here. However, going to the toilet here is only possible old school with cash. Even if you've eaten, you have to pay to go to the toilet

MC food was ok... Quite expensive but

Saturday 7 p.m., autumn holidays, well attended - but still a relative selection of seats. Toilets are chargeable (Sanifair) but dirty, all soap dispensers are empty (ladies' toilet), children's access is unusually narrow and small... apparently intentional?! Order food only from machines. This means that no source of communication error is possible! Unfortunately, the wrong or incorrect order was received. Service neither customer friendly nor accommodating.

There was no longer a straw for the child's drink, it is only available for milkshakes. Poor McDonald’s.

The indoor playground is perfect for a stopover

New look, same performance. It only lasts because it is the only shop in the country between Lübeck and Hamburg.

High prices, lousy service, ambience, every suburban train station has more to offer.

It was a great stop towards Berlin. Clean, pleasant “ambience”, tasty, just McDonald’s (nothing more, nothing less). Was there in the evening. Everything went quickly and easily. Employees were nice too.

Just had the friendliest employee from a fast food chain at the order counter. The app code didn't want to work on the terminal like I did. She helped me immediately without being annoyed. And he actually spoke perfect German… also rare at McDonald’s and Co. (The lady with the white bow in her hair) Thank you very much.

If you could give 0 stars, this MC would have deserved it - it's Sunday and there are no cheeseburgers, hamburgers or nuggets 😡😡😡 and the Sanifair toilets are just as terrible - then let him or you want advertising for the Plant Burgers make

Well, I know a lot of McDonald's restaurants. This is really neat. Only German staff, the burgers were very well made. Nice rest stop. That was worth 5 points.

Very bad both the service in the scràba and the smaller products than elsewhere

It's normal. If you need a quick snack, it can be.

the ladies at the mcdonals restaurant and mc cafe are very unfriendly, aggressive and rude. never stopping here again. The ladies at McDonald's restaurant and MC Cafe are extremely aggressive and unfriendly.

Visited, made, ordered, Done quickly. I made the payment at the checkout. Internet for 3 hours. I tried it and got high. And he went to sleep in his swallow LKV. The parking lot is large with many spaces.

MC Donald for a little snack and every now and then on the motorway.

Very clean, friendly staff, the food was delicious

Were there because we were hungry!

Very disorganized and dirty, no table numbers available, smells extremely like a toilet

Rarely have I been to such a dirty McDonalds! There was rubbish everywhere, it stank from the toilets into the restaurant and the service when ordering was anything but friendly.

Great restaurant, I personally don't understand all the bad reviews. Super nice staff and a beautiful place with a large private space for children and young people to occupy themselves. The food came quickly and easily. Of course the staff can be unfriendly sometimes, but smiling helps and it automatically gets better.

The man in a rude manner kicked me out of the institution, one might say, just for asking a question or a free shower.

a lot of people, general chaos,

We ate there and unfortunately I think all the branches are a bit unclean. You want to eat there and you should make sure that it is clean on and under the tables. But otherwise it was really good, it was tasty and the staff was very friendly.

We often come here for breakfast when we go on vacation to MV. Typical MC, sometimes there is a lot of traffic and you have to put up with a slightly longer waiting time. In my opinion, the food served is too small for the relatively large restaurant. Employees tried hard. Hygiene could be better. The toilets used to work better when Sanifair operated it directly. Overall ok.

Ok for a coffee, unfortunately not recommended for anything more

The food came quickly and the toilets are clean. There is also a playground for children. The floor, however, should be mopped more often and was really quite dirty when we were there.

No idea what that's about. Every time something is missing from our order 😡 this time it was a burger. Unfortunately, since we always take our food with us, we notice this too late. Just bad and very disappointing.

Bad food cheese not melted and cold citizens and fries 🤢

The McDonald's at this rest stop offers the usual fast food experience as you know it - neither particularly outstanding nor bad. But a significant point of criticism is the toilet regulations: as a customer you have to pay one euro every time you want to use the toilet, regardless of whether it is before or after your meal. The fact that as a paying guest you are asked to pay extra to carry out basic hygiene procedures such as washing your hands is simply unacceptable. This practice leaves an extremely negative impression and significantly tarnishes the entire restaurant experience. There is an urgent need for improvement here.

Service is subpar, no option to place orders directly with the staff, even though the coupons at the terminal don't work. Reported this to the staff, woman with Asian appearance, just points at the terminals, not a word, just rude pointing of the head. After I complained about it, she mumbled something to the back of the kitchen instead of telling me. She then just said, you see what's going on here. If you make it so clear that you're overwhelmed, you might want to look for a job that's fun. It was our first stop back in Germany after a great vacation.... Thank you, now I remember what I was missing. Of course I didn't order anything, I'd rather spend my money somewhere else.

Horrible. The waitress was bursting with enthusiasm when we forced her to work. The tables haven't seen a rag for a long time, we had to wipe ours ourselves. The order was incomplete...if you can read... The biggest thing was charging one euro to use the toilet and then no toilet paper in stock. And shortly before 9 p.m. the first chairs were put up. All I can say is that Germany is a service desert...

We were disappointed that around 11 a.m. we could ONLY order breakfast and not normal citizens (chicken, cheeseburger, etc.). The prices were pretty steep, so we decided to move on. What a shame!

McDonald's is ok, good thing it's next to the highway

Rather starve to death than wait for their fast food

Loud and a hustle and bustle everywhere. Chaos.We didn't want to eat, just drink, but there wasn't any.

Ideal for traveling with children

Just left again. 40 minutes of waiting and our number still wasn't processed.... It probably needs more staff

It's really difficult to write something here without being shoved onto a page, but the following points. 1. You feel like you're abroad in Germany, no one who stands behind the counter and serves you speaks German except the boss, that's so bad. 2. When it came to the cheeseburger, the cheese was forgotten. When this was brought up, they didn't even make a new one, they just put the missing cheese on top of the old one 3. The chicken muggets were the worst we have ever eaten, old dried up parts disgusting 4. It's really bad where this all leads Super bad McDonald's

Unfortunately, there are no free toilets for McDonald's visitors. Very weak...

I can not get hot water here. You can not buy it ex. to get medicine. Catastrophe.

August 9th, 2024, ordered 20 nuggets (3 sauces included) ordered one additionally and what can I say, I didn't check it immediately but only noticed in the car that the extra sauce was missing. Thanks for that

My food was ready but it wasn't on the pickup board. When I happened to see it there and asked an employee about it, he just mumbled an incomprehensible excuse in English. The toilets cost money and the order screens are full of grease fingers. The food was still ok. I hope I was just an oversight.

The service makes mistakes forgetting give what you have ordered.

From the moment of ordering to the moment of delivery - I waited 25 minutes. This is the bottom, not fast food. In restaurants the service is faster and I don't have to worry about the number of your customers. If you position yourself as a fast food establishment, then work faster or hire more employees.

The food was okay, customer service was provided quickly and efficiently. It's true that the toilets could be better cleaned, but the paper and towel were ok.

Like everywhere else. I know what I wanted and I got it. Apparently there are problems in the men's toilet, which was immediately encountered when entering the branch. What I don't understand - there's a different concept here - is the Sanifair tokens. Sorry 3 out of 4 coupons go in the trash. How should you redeem it? You can only purchase one voucher at the café.

Tragedy, you are a customer and you cannot use the toilet for free with your child

One product redeem per 1€ sanifair voucher, why? Just causes frustration.

When I asked, it was confirmed to me that even though I was a guest, I had to pay €1 for the toilet. This is not permitted according to SGV Paragraph 87. Guests must be guaranteed free access. Reported immediately ;)

No possibility to place orders directly with the staff. Order will only be processed after payment, there will be no information about this. Sanifär vouchers are only accepted one per product, although there is no information about this for the toilets. Vouchers are supposedly valid for 2 years. No chance of redeeming them. Staff seem uninterested and don't speak German, only broken English. Service looks different.

Very good prices, no long waiting times

The lady at Mc Café was impossible today. At first he didn't want to serve us and took a lot of time wiping. We placed our order and didn't know whether our coupon could be redeemed. Instead of informing us that this is not a participating restaurant, we were insulted in a discriminatory manner and turned away. If McDonalds stands for tolerance and service, this person is unacceptable for the company! I'll never go there again!

Very unfriendly employees who leave you with your order because they are off work!!!!

Disused Sanifair toilets for €1 vouchers will not be redeemed.

Update 6.7.24 Bags mixed up, terminal hangs up and all you get is a shrug of the shoulders as a solution, numbers are not processed in sequence Unfriendly and slow. I had to put my bags into one to carry myself. Missed the job! Update 3/27/24 Fries were hard and McChicken was inedible because it tasted musty Update 3/24/24 It's almost something different. The numbers are not processed in order. Been waiting 15 minutes..

Toilets are not for free even if you buy something. 1Euro per person.

There wasn't much going on at the moment and the burgers were freshly prepared and they taste really good when they come straight from the grill. Thanks

It's unbelievable that you have to pay for the toilet despite eating it! impudence

I stop there every time I'm in the area. Everything is highly recommended. Everything was clean despite the crowds. Food tastes very good 👍 and the employees work quickly and are very friendly. I'm already looking forward to the next visit. LG Ulrike

Two men who were probably there as tourists because of the European Championships and tried to order in English (well, chicken nuggets is understandable) were shouted at by the employee WE ARE HERE IN GERMANY HERE THEY SPEAK GERMAN NO ENGLISH!!! Absolutely embarrassing for Germany as European Championship hosts. This employee is damaging to business and if I were the boss I would fire her.

Oddly enough, it was quick and tasty.

45 minutes for a coffee. Mc Cafe not occupied. Sanifair vouchers cannot be redeemed at the order terminal. Then only cash payment possible. By chance I realized that you had to pay before you were in the "system" even though you already had a number. The only employee at the counter had an almost enviable calmness and communication is overrated. And then also paper cups instead of the desired cups. Next time we'll have coffee from a thermos flask from home!

I think it's a huge impudence to pay a fee to use the toilet, even though drinks and food are sold. In my opinion, they should be available free of charge. There will be no further visits from my side.

Listless staff, the toilets are from Sanifair. EC card payments are not possible, nor are Euro notes. Changing money at the counter was also a problem. Horror. I wanted a coffee, but that didn't work either... what can I say... definitely drive on to the next McDonalds.

Very good staff and was also very tasty

Toilets cost even if you eat there. Pooh! You can't even wash your hands. If possible, avoid the store.

Like Macdonald. Quick and quite tasty. Not very healthy, but everyone will come anyway.

Literally the worst McDonald I have ever been to. 20 min wait for one menu, dirty place, no straws, service obviously absolutely lost.

Vouchers don't work, staff visibly annoyed and unmotivated to help when you ask why vouchers don't work. Guest who has already tried to scan the code eight times is portrayed as the stupid one. When asked what we do now, there is a shrug of the shoulders. I left the store hungry

Forced purchase to redeem the overpriced toilet vouchers. Never ever MCD on the highway.

Okay, fast food giant, busy, clean, the staff friendly, a smile on their faces, it fits. Located right on the A9, good parking options. What's bothersome, well, is the clean toilet for 1 euro from Sanifair (is there anyone who has redeemed that before)?

I just got a coffee, which was good as always at McDonald's

Rarely have I seen an MC with this level of customers and such good quality. Friendly, clean, tasty

Nice rest stop, clean toilets McDonald's typical food I'd love to come back

These Donalds say something. Toilet 🚽 always 👍

One of the employees was very unfriendly because she said there were no straws even though there were. And we had a milkshake and you need a straw, how else would you drink it?

One of the better McDonald's in terms of service.

Terrible! Been waiting for a burger for 40 minutes. Next time go to the restaurant, what kind of fast food???

McDonald's is like any other, the service is good, the food is good, but it could be warmer 😉

Not mine, sorry but there are better ones

We had planned a short stop. The order took almost half an hour. A large coffee, a milkshake, a small ice cream and chicken nuggets. No straws and the sauce would simply be forgotten. A pity. Maybe a little more staff could help.

30 minutes wait for a chicken nuggets, staff totally overwhelmed

The burgers could be a little warmer, but it wasn't bad, everything else was ok, the staff was nice and helpful. Prices like in any McDonald's, 6 ordering kiosks, clean at least when there was little traffic.

The service falls by the wayside

Waiting at the cash register until the lady finishes is about 3 minutes. There's also a 20-minute wait to pick up the food, but I ignore that. No Maków standard works when there are a lot of people. The buns are disgusting. They must have been left open for several hours. There were two workers in the kitchen. Regarding proportions, they probably need to learn the standards. I understand that the boss there only pays the minimum wage, but the company's standards must be respected. Overall, I didn't like the service or the dried rolls.

Since when is everyone allowed to use the disabled toilet? It's dirty. Nothing when babies are changed. Then please leave it clean and close it.