McDonald's in Lörrach

I've waited 3 days now to come down. Service is very questionable and often unfriendly when I ask a normal question. Serving burgers isn't exactly the team's strength either. I had a much better opinion. I'll probably eat elsewhere in the future. Oh yes, the cleanliness also leaves a lot to be desired.

Extremely long waiting time and absolutely cheeky answer when asked....

For me, the Lörrach branch is now history, anyone who stays longer will receive mail from the “Parkdepot”! In the future, other providers will get my money :-)

Unfortunately, after a visit to McDonald's in Lörrach on April 6th at 1 a.m., I had a very unpleasant experience. At 5:00 a.m. I woke up with severe stomach upset, nausea, vomiting and diarrhea, which later developed into fever and other symptoms. I even had to call 911 and was taken to the hospital. In addition, the order was incorrect: instead of the usual cola or a drink, completely wrong products came. We were also insulted by the staff when we wanted to point out that our order had been incorrectly issued. I can therefore only advise against visiting this restaurant as it has led to health problems. I have already reported my health problems due to eating at this branch to the health department and can advise anyone who reads this not to eat at this McDonald's branch. Better take some money in your hand and go over to our Swiss neighbors, I'm sure something like that would never happen.

DANGER!!! My brother had to go to the hospital because of the food and had severe physical problems. A few weeks ago I had extreme stomach problems after eating. My brother has it much worse now. 0 stars would actually describe it best. Definitely don't eat or order anything there again!!!

We're there more often. Unfortunately, the first thing you always have to do is check the order because something is always missing or wrong! That used to be much better.

If you could give zero stars it would be 0... You know what McDonalds is like, you know what it tastes like, you know the service, you don't want to look behind the scenes. Only that a shift manager, after a complaint from a few young people, was given the wrong tray with burgers/fries etc. When I got it delivered, I just shoved it in the trash can in front of all the customers who were still sitting there. I just think it's a shame. And when I asked what this was about...no response. This is what the sustainability system at McDonald's looks like.

#TheGameChangers - Netflix Not recommended at all

Can someone explain to me why burgers need to be double wrapped even when eaten in a restaurant? McDonald's used to produce a huge amount of plastic waste for packaging, and now it's cardboard. A burger that is eaten in a restaurant does not need to be packaged - and certainly not twice.

When ordering, the wrong bag is delivered 7/10 times. The food is always mushy and it often takes 2-3 attempts until you finally get it right, which really spoils the meal.

The delivery costs, of almost €4 (!!!!!), for a 10 minute journey, are an absolute disgrace.

Stinking normal McDonald’s like everyone probably knows.

Stinks and is too expensive to throw away

I ordered with bacon but received without Got a new one with bacon

Food is often soggy and cold, even if you order and eat it directly on site. When you take it home, even if you only have to go 2 blocks away, it arrives cold because they put it in the paper bags already lukewarm

Order was incomplete. There was also a long hair in the food, disgusting!

For a few months now, all I've been getting are burgers that have been assembled wrong. See image. This has been the case 100% of the last 5 visits, whether in Lörrach or Rheinfelden. Every time I complain I get a voucher. But it doesn't help because I can't get a properly assembled burger with the voucher. Burgers still go wrong in Lörrach. It wasn't until January 17, 2025 that I was there last: the M was crooked and the Big Rösti too. I don't understand what's so difficult about putting 3 things on top of each other... Penultimate visit to Rheinfelden: I ordered an M and 1 McDouble. The M was good, but the meat on the McDouble had a disgusting cowshed aroma - the staff is a bit strange about half-eaten things, so I just threw it away. I will continue to share my experiences here, due to the last visit I had to reduce the service, food and overall rating by another star.

We actually like going to the MD. Since the parking rule with 60 minutes and camera recording, not so often anymore. If we eat there with 5-6 people and then want to order dessert, the time is too short. Before this parking lot rip-off we went there several times. It's a shame, it could have been solved differently, but that's how you still make money with the parking lot. Therefore, I advise against a visit.

About food? There is nothing to add. It is fast food and McDonald :) relaxed atmosphere in this place to talk and even to read. The service is good enough. A bit slow but it depends mostly on people queueing. There is a McCafe and they have a good deal cake+coffee. The Coffee is very good. I believe they have a wonderful coffee machine and it makes delicious coffee. Service on McCafe is better and quicker. I recommend this place

There's nothing bad to say about the food in general. What I always complain about is that the food is always only lukewarm and the fries are lame.

When I was at the order counter to point out an error in our order, I saw the employee at the drive-thru counter sneeze into his hand. He wiped his sputum on his pants and wanted to put the things the customer had ordered from Mc-Drive in the paper bag. I immediately spoke to what I thought was his superior and asked that this employee please go wash his hands. He heard this and ONLY THEN went to the disinfectant dispenser to disinfect his hands. You heard from me that this will result in an entry. Unfortunately, the DISGUST FACTOR option is not available. Preferably zero stars

Bad as always, the furnishings are like a waiting room, loud music, food is nothing anyway. And now the parking lot rip-off. In other McDonald's it is by far better.

Beware, rip-off! Parking time only 1 hour, otherwise a bus. We had dinner with the family and it was very busy. We were forced to use the parking lot for more than 1 hour. Unbelievable, how can you do something like that. We'll never go there again!

As usual, the food was bad, the service and the ambience were shocking: 1- no checks, despite being present and recorded on the terminal, €2 “compensation” 2- no reusable cups 3- the H'M music from the speaker outside is way too loud... Never again Edit: I fell for it and gave him another chance. This resulted in a discarded, untouched menu of 2 burgers, curly fries and a coke. The packaging of the bigmac was simply dirty 🥴

Great service, unfortunately some of the employees don't understand anything. Dirty inside. Something is always missing from orders. An employee hit my knee with a trolley and I couldn't walk normally all day. No apology, nothing, when I tried to talk to him he only understood BHF.

Terrible service, none of the cash registers work. The waiting time for the order is very long, in rush hour it takes more than 20 minutes, the robot workers do not contact if there are any problems, the food has never been fresh or spoiled. very bad

You are rushed with 1 hour of parking time.

Seriously?? €3.99 for 1 bottle of water? There is no justification for this. Simply outrageous

Fries felt from behind the fryer Big Mac fell apart when I opened the box and looked like a mixed salad with bread and minced meat slapped on top

I had dinner there late in the evening with a friend and apparently sat longer than expected or desired, i.e. longer than an hour. I found two reminders from Parkdepot in the mailbox today, one dated November 22nd, 2024 and the second dated December 9th, 2024. So I have to pay a total of 45 euros because I sat in McDonalds longer than I apparently wanted. (The same thing happened to the same friend in Bad Säckingen). And at night the reference to limited time is of course very visible, *irony off. Nice additional income! Conclusion: At McDonalds you are only allowed to sit down to eat quickly, otherwise you have to leave again very quickly. I will avoid this chain in the future and also warn everyone not to visit this (quick) “restaurant”, it will be incredibly expensive.

Biggest rip off!!! With today's exchange rate for 50chf you get 40 euros!! Big Tasty was with bacon even though I clearly said no bacon!! The staff can hardly speak German and are unfriendly! Packaging was completely unhygienic! Non-carbonated Cola!! Biggest disaster!! We'll never go there again!! And there will be another ad!!! And this will certainly be reported to Kassenrutsch!! This is inhumane!!!!!!

Absolutely dubious. Apparently fast food no longer brings any income in Lörrach, which is why the operator has to rely on semi-legal parking traps. At the entrance there is a sign hidden somewhere that by parking the visitor agrees to the terms and conditions. Since the visitor has agreed in this way, an invoice for the parking will soon arrive by post (for us 65 euros) Next time I'll stick a poster on the car: "Everyone who takes a photo of my car agrees to my terms and conditions and pays 50 euros for the photo shoot." I would be happy to send the invoice to ParkDepot and McDonalds Lörrach. Simply unbelievable that German lawmakers allow such rip-offs.

My mother got me a large fries and a McFlurry, the fries looked like they had been stepped on and there were only half of them in there and the bottom of the McFlurry was full of chocolate, the middle was just ice cream and a few Oreos on top, not even stirred for €8 is one impudence

They always say hamburgers 🍔 are not healthy but we don't care, they just taste delicious

Unfortunately, the Big Morning Egg was ice cold and the tomato on it was totally unripe. You can do better!

Because I parked there for over an hour to eat my MacMenu, I now received mail from Berlin with a fine of €65. This is how you drive away your regular customers...

Very fast and friendly service, everything was clean and everything was served warm. Overall, highly recommended

The service couldn't be better, but this branch exudes a feeling of sadness. Perhaps more attention to detail, for example the children's playground, could make the stay more pleasant.

My goodness, maybe you can get someone to sit at the McDrive who either understands normal German and doesn't mumble like anything or (watch out, totally crazy idea) is at least friendly...

Arrived, had a nice meal, had a nice get-together at a café - and then a week later the parking ticket. Parked in the customer parking lot for too long. Thank you very much too and never again

Absolute chaos at lunchtime. Burgers thrown together carelessly, the McFlurry had chocolate sauce poured into the bottom and then the ice cream on top. We ordered via the terminal, the collection was chaotic because our number simply "disappeared", then the ice cream was simply put there and it melted happily while we were still waiting for the burgers.

I was there paying everything. Arrived home and called the wrong order and discussed it with the employee and told him that it was wrong. He was now of the opinion that I should go back there and pick up the order! Never go to this bad restaurant again!!!!!

Does this MC Donalds actually run out of money for workers to pay for a second cash register at the mcdrive in Lörrach? It seems as if the qualified employee is not able to do both at the same time, a long waiting time which is very annoying...the best thing is now, dip POINTS for bonuses.... E.g. 1000 points for a big Mac with fries and Coke 😂😂😂 That's the equivalent of around 10 euros. It's a complete rip-off, but there are probably enough idiots... who do it 🤦🏾‍♂️

Got incredibly bad. The staff was unfriendly and rude and unable to process one or more orders correctly. Producing food according to a recipe is also not their competence. Never again.

It's such a shame that it's so bad 😔 I'm so sorry I'm so late in the middle of it that I don't know what I'm talking about

Food was okay, but as almost always not really hot.

Clean, fresh and friendly team.

CORROSIVE. Were there on vacation, ordered, a drink was forgotten, OK, that can happen, but then not apologizing but picking it up and slamming it on the table is already anti-social, after all it was paid for and was embezzled....plus you feel like you're abroad, only guys who don't speak German, as if you've landed in Cambodia. Maybe Mc can. Donalds at least teach these guys some manners!

OK. Normal mc. Unfortunately tables were dirty.

One star only because after lunch I couldn't start the car and left it for 2 hours, I looked for help, after 2 hours the car started, but I got a parking fine, it wasn't nice😡 never to go to my hometown again.

I would like to make a complaint about my last visit to McDonald's. The employees set the status of the order to "ready for pickup" even though the food is not ready yet. This makes you think that you can pick up your order immediately, but then you still have to wait. It seems as if the employees are intentionally tricking the system, probably to shorten the measured time from the order process to the "ready for pickup" status. This is not only frustrating, but also extremely unprofessional. Customers should be confident that the status of the order is correct. In addition, the stirring stick for the sugar in the cup was not included. This may be a small thing, but it is still annoying and shows a lack of care. For the administration: The visit took place on September 17, 2024 at 8:00 p.m.

Very pleasant atmosphere, excellent setting, interior, exterior - super. A lot of people)

One thing is certain - I will never go to this McDonald's (Lörrach) again! An incredibly outrageous parking lot rip-off! McDonald’s currently has a contract with “ParkDepot GmbH”. You can park for free at McDonald's for one hour (60 minutes), but after that it gets expensive. I spontaneously went to McDonald's with friends on August 29th, 2024 (around 9:00 p.m.) to have something to eat and end the day. In general, visits to McDonald’s are very rare for us. That's why we were previously aware that you can park in the McDonald's parking spaces for free (for an unlimited period of time). It was generally getting dark at that time and none of us noticed the newly installed “park information signs”. Parked, ate, chatted, left later. Yesterday I received a nice letter from ParkDepot GmbH with a fine of €40.00. In the letter itself, ParkDepot GmbH is based on the “actual parking time exceeded” and the “public catalog of fines” (2024). Unfortunately, you don't take any of the two points mentioned into account. The calculation of my fine was calculated based on my entire parking time and also differs from the fines in the fine catalog. An objection was lodged directly with ParkDepot GmbH and the facts of the calculation in question were contested. How does McDonald’s actually imagine this in the future? On average, customers usually don't stay in McDonald's for more than an hour or just under an hour, but there are exceptions (see above, children's birthdays, students who order something small there and sit down somewhere and study, etc.). And what's the point of the "Mc-Café"? Sitting down there one afternoon (like in a Starbucks) with a coffee and good conversation? It's an absolute disgrace that McDonald's has signed a contract with ParkDepot GmbH. Incidentally, there is also some documentation for ParkDepot GmbH that strongly questions the seriousness of the company (with regard to its AI system and the incomprehensible exorbitant prices). An absolute no-go!

The tables outside were very dirty with leftover food, and the one very friendly worker didn't feel like cleaning the tables despite me talking to him!!! And food 🍔 meat was very dry and simply fuj

Ice cream is made first when ordering, and by the time the rest of the order was ready the ice cream had completely melted. Employees are very indifferent. The service was significantly better

The sausage McMuffin was very good.

Yes, you can't complain, it's one of the best McDonald's in the area.

I was recently in McDonald's and, as always when I'm in a place like this, I have to go to the bathroom. However, I am disabled, so I went to the disabled toilet. The toilet was damaged, the toilet lid was missing, the brackets were still there, but the sharp edges were dangerous for injuring your bottom. Shortly in front of the seating area, an extremely clever fitter attached an oversized trash can to the wall so that a disabled person cannot sit on the toilet properly, unless the disabled person is the size of a small child. How stupid and despising people is this? In addition, the toilet paper dispensers are mounted far too far back, so that as a disabled person you have to twist yourself so hard to get a little paper, and this dispenser was full of new rolls, but you No paper could fit because nasty paper wasn't fed through the Disoenser opening. Another defect was the towel dispenser mounted too high on the wall above the oversized trash can, but empty. I couldn't find a responsible person, since the changing table is also in this room, everything is placed in a doubly dangerous position, socket and light switch next to the folding table, trash can behind the child carer. My conclusion, poor performance, I will never go to this company again.

As is often the case, cold fries and lukewarm burgers

Food so far top. Quickly prepared and brought to the table. You can even order here via the app. The biggest point why I only give one star is that the parking spaces are limited to 1 hour. So if you sit here comfortably and order several times (first normally, then dessert or cafe) you will be forced to leave after an hour. It is automatically captured by camera. So it's not enough to repark the car. This means that even the last revenue-generating regular guests are scared away. Why does Mr. Sieberer do this? Unfortunately we don't know. A barrier in front of the parking lot, which is open during opening hours, would probably have been better.

External appearance of the restaurant is unkempt. Service at the table was unfriendly and even rude. First the wrong dish was brought, then the subsequent delivery fell on the floor. Can happen. Until then, no problem. But on the third attempt the menu was slammed onto the table and placed above the other dishes. The whole action without a word. If you hate your job, you should leave it.

I would like to express my positive surprise about McDonald's restaurant operations. Although there was a significant rush of customers, a cash register was ordered. The employees were very friendly and took orders in a calm manner. The service was courteous. The order was placed at the checkout and the food was served at the table. When I pointed out to the employee that the fries were cold, he immediately exchanged them for me without starting a big argument. This was a very courteous gesture. When I went to the restrooms, I was pleasantly surprised at how clean they were, even though there were a lot of people in the McDonald's. Having previously worked for this chain, I know how challenging it is to maintain the shift so well. I would therefore like to expressly thank the shift manager and all employees for their commitment. I look forward to further visits.e

Tastes good but was scammed because I scanned my QR code and it didn't work...Blah

A little difficult to understand the guy at the drive thru, but otherwise fine. 2 system active switches.

I took the three Majo no takyubin burgers, so far I had one, it tasted great.

Supper condition good service 👍

Got fined 60 Euro for parking. Didn't know there was a limit on staying. I'd swerve this one.

I ordered and paid in the app. Nevertheless, I should pay again. The fact that I could show the payment on my cell phone didn't help. I didn't receive my order even though it was paid for. It's best to order from these...never in the app or, best of all, don't go there at all.

Ordered 1:30 p.m. (8J4II4). Delivered at 2:30 p.m. Total 3 of 11 items were missing. Called the branch at 2:30 p.m. and asked about the two chicken burgers and the one cheeseburger. Immediate delivery was promised. 4:50 p.m.... still nothing there. It doesn't work at all. Dear McDonalds...I would like the money back...there is no way to report something on Lieferando or get the money back.

The curry people can't even get an order of two things right

Completely not recommended. I wait to order at the mc drive and no one answers me and I see that they are playing with each other. I couldn't get out of the line otherwise I would have left

I don't know... but I've rarely eaten in such a bad McDonald's. There are several topics. On the one hand, the parking lot is monitored. You can only park for 1 hour, otherwise it gets very expensive. Absolute impudence, because 1 hour with family and playing is absolutely not enough. Recently ordered and paid through the app only to find that the McDonald's was closed even though it was listed as open on the app. A member of the management team then came to me: “That’s not my problem. You can’t cancel… that’s the app…” so unfriendly and with an attitude. Extremely uncomfortable. Otherwise, the McDonalds is very dirty when it's busy and the tables are hardly wiped. The rest is quite ok. Food is as expected. Generally not recommended. The Bueger King 3 minutes away isn't bad either.

Everything clean, fast and good 👍🏻

Great breakfast at McDonald's Lörrach! 🍟🍔☕ We went to McDonald's in Lörrach for breakfast and were very satisfied. The restaurant has the typical chain feel, but we found it particularly clean and well-maintained. Ordering at the terminal was quick and easy. Our order was then brought via table service, which was very friendly and quick. The food was warm and tasty. We noticed that the tables in the restaurant were wiped down regularly and the tray shelves were always empty. The toilets were also clean. There is also plenty of free parking space at the restaurant. Conclusion: We can recommend the McDonald's in Lörrach for a delicious and stress-free breakfast! This review is based on my personal experiences. Other customers may have had different experiences.

I ordered the menu and forgot ketchup. And given the wrong burgers. No exchanges accepted👎

As always, something was missing. Unfortunately we only noticed it when we got home. I called them straight away and were treated stupidly and they expected me to come back straight away as I wouldn't get anything else afterwards. Well then thank you.

The workers don't answer the phone, honestly Burger King better

Parking spaces are now chargeable. Parking time 1 hour. If you are a paying customer in the MC for longer, you will get a fine of €40. This is just a huge rip off. For example, if you had a children's birthday party with 2 cars... you'd get a bill of €80 after an hour of stay 🤬😡 you'd be at a loss for words. I can understand using this procedure with those who are not customers, but definitely not with paying ones

This time the 20 chicken Mc Nuggets were missing! Unfortunately, everything is rarely packed. 🤮

In any case, this restaurant is better than the one in Friedlingen. However, I have noticed several times over the last few years that change is often forgotten, or that you get less change because there is no change left when paying in cash. I would rather go to McDonald's in Basel a million times and pay twice as much, but in return I also get the quality that is presented in the pictures or the staff that understands the craft of the service. Mr. Franchisee... I know that you demand the "numbers" from your employees, but this backfires if the quality decreases. You should be ashamed of yourself

Poor hygienic conditions. Not a good place since the ownership or staff change. A pity

It's so rude and people forget to put the food in the bag when they complain, very rude

Unmöglich! Entweder es trieft Ketchup aus dem Cheeseburger heraus oder die Frikadelle hängt komplett aus dem Brötchen! Das ist jetzt schon eine lange Zeit so. Nicht mehr zu empfehlen.

On TV and on the homepage, the “Smart Menu” costs euros 5.99. At MC Lörrach it costs 6.49. If asked about it, I would be made to look like an idiot because it wasn't true. Homepage called up and shown to the staff. But again that's not true. So I paid, but I can't understand why our advertised prices are different.

McDonald's with no particular surprises, well managed, neat and clean.

When I came to the city, I eagerly went here to eat something delicious and sweet, as well as drink a cold drink and coffee. The McSet - Big Mac, fries and Coca-Cola - that I ordered, I really liked, and the drink, which is my favorite, was very refreshing. Coffee and ice cream also first rate. Clean bathroom. Open until late. I really liked the restaurant ;) 5 stars, which is the highest rating, is, in my opinion, accurate for this place. I recommend McSestaw, as well as ice cream and coffee ;)

Tried and tested, all expectations were met...

Since MC switched to service, the cleanliness in all branches has become worse

Ridiculous. Maximum parking time in the parking lot is one hour. Parking time slightly exceeded: contractual penalty €45. Respect McDonald's, you can scare away customers that way.

Be careful with the McDrive, something is always missing, it has already happened 3 times. Love everyone checking his order. It's a shame there are no zero stars and so I have to give one star. Not recommended.

Dry humor meets food... I hardly ever rate, but this time I do. I've known this branch for decades, it was never particularly good, you could tell that they were working here to make a profit. Well then, everyone can do it as they like. However, this only applies until you, in this case me, order a Big Tasty and receive a completely dry and already hard roll! THIS is a system, something like this does NOT happen by accident! Maybe that's why it's called system catering... I don't even want to know how old this bun was. This is an absolute disgrace and the authorities should actually be brought after this juice shop. Someone, I'm guessing a certain Mr. S., is lining his pockets here at the expense of the employees, customers and morale - the Satan of vile mammon is being served and worshiped here. Whoever is responsible should be ashamed! This will probably “save” 30 cents and the customer will be left with a hard and old sandwich. This mentality does not pay off in this specific case, because the loss of image that will result from this assessment will amount to a much higher amount than the desired savings. Hopefully those responsible learn something from this comment, even if it's just for the sake of making money - I'm not even trying to appeal to morality here.

It is a point of reference for me when I am in Lörrach to fill the tank of Erdgas (Methan gas). Very calm place, the quality is good and the staff is kind and effective. Be careful with the duration of the parking, as you risk to take a fine if you stay more than 1 hour or 1.5 hour according to the different city.

Bought a Happy Meal with chicken nuggets and a cheeseburger at Mac Drive today. No sauce, no fruit, cold fries and burgers cold too!!! This price-performance ratio is really a disgrace!!!

You can eat there for a short period of time.

There is always something missing when you take it with you. Seems like systematic fraud to me. The store is absolutely not recommended

Terrible store when ordering!!! I ordered online and after 1 hour I went there and was told the food wasn't made yet. I was also told that the drive-in was closed even though the people behind me still got food. Never order anything again!

Great offers, everything was clean today.

Service very bad and unfriendly. Wait to eat raw chicken nuggets.

Friendly service, standard food.

Service is getting worse and worse. Let alone the delivery service. Had to wait over 2 hours. Then I went there to pick it up myself. The garbage containers outside stank. There needs to be some basic cleaning. The franchisee urgently needs to change something here! Wh...