McDonald's in Burg Stargard

I wasn't quite sure how to rate this. It's just McDonald's. I'm not a fan of that and I knew what I was getting myself into. Therefore five stars for the food. The food came quickly and everything was there. Therefore five stars for service. Now ambience. No star. What did it look like here? It wasn't full. Still, we wandered around the entire store trying to find a table to sit at. Everything completely dirty.

Update: November 30, 2024 It's getting worse and worse, just getting a burger 🍔 and enjoying it is not possible, especially to take away, either something is always missing or you get the old product. Quality is not as usual, it works much better in other branches. About three months ago there were team leaders who were sufficiently fluent in German and who paid some attention to quality and were also able to solve problems. Cleanliness was inadequate. Burger extras like meat and cheese are ignored. Cleanliness has only improved minimally But not really ok yet.

Poop sheds. Always a long wait and something is almost always missing. That's why we drove to Demminer Str. to MC Fress 17 years ago. Update: Nothing has improved.

The food was cold, dirty and the staff seemed to be at odds and overwhelmed

So if you're really in the mood for old nuggest and warm burger buns but ice-cold meat and cheese, this is the place for you... the service was in a very bad mood because there was more to do at that moment and you had to be stupid. I don't go to McDonald's often...actually only when I'm in a hurry, but I think this branch is by far the worst I've had the pleasure of knowing.

If you're in a hurry and don't feel like cooking, you're in good hands here. 😊

Hardly any German waitresses, communication is sometimes difficult.

were there in the morning to have breakfast, After our order, we were waiting in the checkout area and an employee came from outside and walked through the kitchen to the back with her private belongings -what about hygiene- There is an employee entrance on the side...

Wi-Fi is typically German, so bad and slow

It was terrible. We went there with our granddaughter because it had to be quick and kids love it. It was completely overcrowded and there were long queues. You could place orders at the terminal. We were lucky and got there before the crowds. The staff was friendly and tried hard, but totally overwhelmed. After we had our bags at the table, we discovered that there was the wrong burger in it and the fries were completely missing. So we had to wait again until the last part of the food came. But the worst thing was the sanitation. See photos. Actually, this restaurant should be closed for that reason. Change that!!!

Absolute impudence! The conditions of the sanitary facilities are absolutely catastrophic one hour after opening. The entire men's toilet is very dirty, smeared and everything was covered with garbage bags, making it unusable. The dirt doesn't seem to have been there since yesterday either... Can a restaurant even open under these circumstances?

Food and drinks were cold when brought to the table.

Already on the third visit everything took forever. And no matter whether McDrive, app order or directly on site. And all this despite the fact that there are apparently enough staff behind the counter. I don't know if the processes need to be optimized but that's it for us with this branch.

Waited almost 20 minutes for the food, but the food was still cold! The fries weren't even cooked through, super floury, pale and wobbly. The nuggets tasted like they had been lying around for an hour. Received wrong toys. Unfortunately, McDonald's is getting worse and worse, you're craving delicious nuggets and you're becoming more and more disappointed. That was probably the last visit for now.

I haven't experienced such a bad McDonald's in a long time, waiting an hour for food and then forgetting half of it!!!

Long waits waiting for food at the table. The toilets were completely filthy.

There was rubbish everywhere on the floor and the tables weren't clean.

Very clean McDonalds with nice staff and great decoration.

What's noticeable (the last 7-8 weeks) at this McDonald's is that it takes longer and longer to get your order (20 minutes I can confirm, even if no one ordered before you) and that something is always missing or wrong is prepared, or wrong burger. Today four dips were missing, but there was one wrong one. Four weeks ago, two burgers were missing. Ordered a strawberry milkshake, got a normal one, etc. Drinks consist more of ice cubes, which only resembles flavored water. The fries and the netted potatoes are alternately good, sometimes mushy, sometimes too cross because they have been in there for too long. What I didn't quite understand yet is that sometimes the burgers are well put together, sometimes they're totally careless and crooked, so you have to push them together first. Well, one can only hope.

I was here again today for a long time. Since I had to wait a bit, it was quite busy at 7:15 p.m., I was able to observe how hard the men in the kitchen and the waitress were working. But I was horrified by the way a young blonde employee who was waiting for nuggets behaved. She became louder and yelled at the men in the kitchen in front of the customers, even though no one was lounging around. Regardless of whether the criticism was justified or not. This is not how you behave as a colleague. Not only were the customers disturbed by the volume, it publicly degraded her colleagues. Totally bad.

Fast food? Unfortunately not here. It always takes an unusually long time for McDonald's. No matter whether it is empty or full. The paddy in the burgers are extra well done and will soon only be 5mm thick... it was better.

It usually takes a long time...

The woman at the checkout is very slow, comparable to a turtle.

Received a cold apple turnover and asked for a warm one - raised eyebrows and an unfriendly "but then you have to wait 5 minutes" and then openly gossiped with a colleague

How many times do you vow never to go there again... then you do it for the children and are disappointed again and again. Waiting forever (nothing works here for less than 25 minutes), often wrong or missing food and the hardness today, the cola was just ice cubes with a splash of flavor, we threw it away. A pure ugh branch!

The quality of the food (burgers, fries) varies.

Waiting 20 min for food has nothing to do fast food anymore - burger was average - fries were undercooked. Milkshake was the best out of the lot.

Waited 20 minutes for my order, which was then incomplete.

I waited forever for the food. In the end I had to pick it up myself from the counter where it was standing, but no one brought it. The sauces were missing. The food was totally fresh!

The worst Mces I've been to so far. Waited over 10 minutes for 2 cold cheeseburgers. NOT RECOMMENDED!

If you feel like waiting an hour for your order, it's the perfect place.

I just wanted to get a quick hamburger. Waiting time was underground again. The floor was completely stuck together, the return cart was so full that everything had fallen down. Finally got hamburger. Hmmm there was nothing on it except the patty.

Refueling at the e-charging station in their parking lot now costs 90 cents. That doesn't motivate me to visit again, dear MCD. That's not how customer loyalty works!

I have been to many McDonald's around the world, but I have never seen so much dirt, such poor service and such a dirty toilet at any McDonald's in the world. The tables were dirty, we had to wipe the table ourselves. We placed an order twice, twice we didn't get any condiments or part of the food. This is the worst McDonald's we've ever been to. The employees are young but behave like clumsy old men. Lots of staff but no one to clean. Dirty toilets, dirty tables and unwashed floors. Lots of flies are flying in the hall. I do not recommend this place to visit, especially with children!!!

There was no employee on site initially. Our restaurant order was shown as ready for pickup. The employee who came at some point said it would be ready soon. In total we waited over 10 minutes, although the burgers were ready after 2 minutes and were already on the shelf. Unfortunately there was no employee there to hand it out. The burgers ended up being cold. I don't know that from other branches.

Basically, it's a McDonald's like any other. Nice service, delicious food. There is also the option to play some mini-games like angry birds while you wait. The toilets weren't very clean, hence 4 stars.

It can't be that there are so few people here and I've been waiting for more than 30 minutes and in the end I get the wrong one.

An absolute disaster 🤮 Everyone is sweating and no one is wearing gloves 🥴

The service is getting worse and worse. Almost 10 minutes waiting time. There is no competition from Burger King Was the last visit there. Fries were cold and soggy and 2 patties from the Big Mac were not on the Big Mac but thrown into the bag. Nobody needs to go there anymore, there are better ones in the Bethanien Center.

Very dirty, tables/floor are not wiped often, hygiene is 0. A shame for the guests

-Staff overwhelmed -Lunchtime drive in 45 min wait -Burgers sometimes look as if you drove over in a car. All in all a great restaurant.

Got very, very bad, some things taste very good, I had coffee and latte machiato, coffee was way too strong and not drinkable, latte tasted like dishwater.. McDonald's Germany is getting worse and worse...

Unfortunately I have to say that I am a bit disappointed with Neubrandenburg. Things used to be better here by far. First you stand at the checkout for 10 minutes and wait for one of the employees to maybe want to take an order. The return carts were all full and dirty. The toilets (ladies) weren't really clean and there was no paper in both toilets. However, I didn't have the feeling that there was a lack of staff here.

The worst McDonald's I know. Be sure to avoid at peak times. The parking lot doesn't have enough capacity for the guest room and it's already too small. You always wait far too long for your food. If there was another McDonald's nearby, they could close. Unfortunately, I've never seen it clean. At least the employees are friendly.

Staff unfriendly Orders are handed out completely incorrectly If you then ask, they act as if nothing happened. So many employees stand there pointlessly and nothing happens. Toilets dirty and not usable It's very strange that the operator doesn't do anything about it You should get the authorities involved

Typical burger shop. Food was ready quickly. Friendly staff.

The pizza pockets were very good and hot. The chocolate cake is to die for. Unfortunately my mother's Mc Crispy was missing. When we asked, we got it.

Well... parking spaces are wide enough but approaching so narrow that the tires/rims quickly come into contact with the curb. Inside, current brand design with order terminals etc. You can only speak of friendliness to a limited extent from the employees we met. What really struck me as a negative was that an employee licked his hand several times before he went back to handling the customer's order. My citizen, who was lukewarm at best, was also slapped together quite unkindly.

Arrived in front of this restaurant at 9:00 am. 1st impression: They're not open yet, all the chairs in the outdoor area are stacked on top of each other, it's 23 degrees outside. 2nd impression: When asked whether the chairs could be set up outside, a perplexed look, the answer: We haven't gotten around to it yet, the 9 a.m. shift hasn't arrived yet and I don't have anyone to do that. 3rd impression: 4 people waiting for the food. We've been there for over 10 minutes now. No new guests came in during this time. It takes far too long with 4 recognizable employees. Food is OK. But I find it shameful to have to eat in a restaurant with air conditioning that is too cold in this weather. You want to sit after all.

Never experienced anything like that, food arrived after 1.5 hours totally cold and soggy, no excuses, nothing. Unfortunately, the taste was completely disappointing. What happened to it? Mc Donalds was really good and tasty. Absolute catastrophe, I have to say. Sometimes something should close completely instead of getting new operators.

What happened here?! The food looks like it was thrown together, you need patience here! Restaurant not clean and not recommended.

They brought reheated french fries and the nuggets were the same. I was disappointed, never again and I don't recommend anyone to eat at this McDonald's.

There's always something missing... even if it's the towels. Sorry, really bad

The branch may be closed. Nowhere is work slower. 30 minutes for a lousy small order is absolutely unacceptable. The next day comes when you have to go into the parking bay for an ice cream

Relatively unfriendly and chaos behind the counter

Waiting for over an hour for food. Pure chaos in the service...

Food is cold, you wait a long time or are even completely forgotten, employees are absolutely not motivated and don't care about the actual work, the kitchen is dirty, everything is on the floor. The toilets are dirty and there is absolutely no toilet paper in the toilet.

Solid option if you have no other choice.

It takes too long for the food to arrive. There was no advice on choosing either.

Anyone who goes to the toilet here should make a doctor's appointment in advance. I wouldn't be surprised if a new variant of the plague breaks out in this place. As a managing director I would be ashamed and change my name. How can you sleep peacefully in the evening knowing you have such a toilet? LG one of many dissatisfied customers

Once again very disappointed! Dirty floor and tables, there was food everywhere! Very long waiting time! Too many staff in the kitchen and therefore complete chaos! Every order, whether your own or a friend's, was missing something!

Has nothing to do with fast food. Forever a long wait.

McDonald's restaurant is nothing special

You wait 25 minutes at mDrive and it's supposed to be fast food?

I ordered online and picked up my order at McDrive. Everything worked wonderfully, but the parking bays for waiting for the order are too small. If there are 2 cars there, you are already blocking the passage for people who don't have to wait. Unfortunately solved right after a curve.

You can't order because everything can be found on the tables along the walls or on the floor. We really enjoyed being here for a while. Conclusion: it was the last time we were here. Can't offer any more. The motivation of the employees leaves a lot to be desired.

I've seen and eaten better elsewhere.

We've been waiting for our breakfast to go for about an hour now. 04/28/24 9:30am. Absolutely unacceptable for a fast food restaurant. After a total of 50 minutes of waiting, our breakfast arrived cold. We were allowed to watch the food being prepared and lying around for 30 minutes until it was packed and handed over.

Mc Donalds in terms of ambience like everywhere else. What didn't work at all was the waiting time of over 30 minutes for a breakfast order (one person). When I asked why it was taking so long, the response was quite unfriendly with the words "I can't do that." The restaurant wasn't very busy at breakfast time. The staff don't seem to get on well with each other either - loud swearing in a variety of languages ​​can be heard from the kitchen area. We are carefully considering a return visit.

You have to like the food. We like it good. The Mc Rip is super tasty. 😁 Unfortunately the tables are not always clean. Otherwise we like it. But they aren't there often either.

A really bad example of a McDonald's. We were there at a relatively quiet time and had to wait 10-15 minutes for 2 orders (an MC menu, nuggets and a milkshake). It wouldn't be a problem if some of the employees hadn't stood around or even disappeared. We don't even have to start with the toilet or the sticky floor waste, etc. I'd rather eat at the gas station. Conclusion: Never again!

Food of the usual quality. Staff very friendly. Unfortunately, there is no service station with napkins, salt, pepper, sugar, etc. The sanitary facilities and the children's play tower were clean but in a worn condition. So you are welcome to spend some money here again. In the parking lot there is probably the most expensive fast charging station for electric cars at 79ct/kWh. It's nice that there is table service.

I would have liked to rate it better, but we are more than disappointed.

Rarely have I seen such a dirty McDonald’s. Germinous, dirty and filthy. You're immediately afraid of getting stuck at the table if you ever find one that's relatively free of leftover food. Next time I'd rather drive 60km further to Prenzlau. It's all worth it to me if it means I get away with no infections.

Not a nice restaurant. The cleanliness left absolutely a lot to be desired. The empty tables were all dirty and had leftover salad on them, making it difficult to decide where to sit. I accidentally put my fingers under the table and caught something sticky and disgusting. The socket was totally dirty. The food was like any other McDonald's. We ate our ice cream outside... the tables here weren't clean either and the shelf was full to bursting, so the guests had to put everything on the floor beforehand. Nobody put anything away. I definitely don't want to come here again. Hope the kitchen doesn't look the same as the rest.

We are excited. Brought food there at home and saw that a burger was missing. Called and the missing burger was delivered and as an apology there were two cookies.

You wait in line forever and when it's your turn you can hardly understand the employee.

Extremely unfriendly. Wait 10 minutes at Mc Drive until you can place your order and then another 10 minutes for 2 small things in the waiting bay. And not for the first time

The food was good, the staff was nice too. However, what was once again in poor condition from a hygienic point of view were the toilets and the dining room, there were lots of grease stains on the walls, the chairs were dirty, the tables were also dirty and the floor was a disaster.

It takes as long to place an order as it does in the waiting room at the orthopedic surgeon. The employees are overwhelmed and make too many mistakes with orders.

Ambience, listless, I've seen better. Service, I ordered everything myself. The food, you wonder why you still eat that stuff!! It was a pure exception and never again! Then dear BK!!!

Very bad service. Received incomplete order. Fries were warmed up like three times. Pure shoerags. Toilets are better on the highway. Never again

I got some ice cream, quick and tasty

If the “boss” is in a bad mood, employees and customers have to suffer. Our son (3) wanted to play on the tablets, we sat an arm's length away from him. The boss argued with his employees about this because he couldn't get on the footrests. A young employee was so brave and stood up to him, another came to us and wanted to clarify this. Sorry, why are there games from 3 on there, and why are the tablets at a high table? Over time, much older children arrived, none of whom could get on the footrests. And more importantly, why doesn't the "boss" or team leader, whatever, have the courage to come to us himself? No, it's better to send the employees ahead. And argue in the kitchen so much that the customers notice. It doesn't work at all. Basically, I understand his fear, but it could have been clarified differently. And again… we were always close at hand.

Some of the nuggets were still cold. Sauce was missing again. We got two wrong burgers that were also cold and inedible. It's a shame it used to be much better.

Always happy and always good offers

On my last visit, I was served three lukewarm cheeseburgers at McDrive. In any case, fresh and still in time was not the case.

Portionen werden leider immer kleiner im Gegensatz zum Preis 👀

Die lieblosen Burger ist man von Mecces mittlerweile gewohnt, jedoch war der Service bei unserem Besuch in dieser Filiale unterirdisch. Nicht nur das man über 20min auf einen Burger und 6er Nuggets wartet, sondern ist das personal auch noch lustlos und vergesslich unterwegs. Auf jeden Fall sollte man hier einen Bogen machen und lieber in eine andere Lokalität einkehren.

Angebot wie man es von der MC Donalds- Company kennt, Fast Food halt. Personal war sehr freundlich, auch noch nachdem wir zweimal fehlende Produkte der Bestellung einforderten, was in dem Ausmaß nicht hätte passieren dürfen. Allerdings waren trotzdem einige Burger nicht richtig gemacht, Soßen fehlten dann trotzdem noch drauf. Parkplätze gibt es einige vor der Filiale.

Essen immer lecker Aber: Sitzplatz schmutzig Boden so schmierig das man fast ausrutscht Personal könnte freundlicher sein Hände wäscht man mit Seife und nicht nur mit Wasser

Personal unfreundlich und langsam ,zuviel Personal bei McDonalds in anderen Berufen würde man sich freuen über soviel Mitarbeiter.

Man muss leider mittlerweile immer die Bestellung überprüfen. Gern fehlen die teiersten Artikel der Bestellung. Eine Online-Beschwerde ist nicht möglich, nur telefonisch, wenn man denn durchkommt, oder postalisch, wobei ich nicht glaube, dass eine Antwort kommen wird.

Essen war nicht frisch zubereitet

Wer es mag lange auf rohes Fleisch zu warten ist hier genau richtig.

Super Till, dass man unkompliziert noch am Schalter bestellen und bezahlen konnte!!! Danke sehr!!!

Keine McDonald's Code Sticker bekommen obwohl nen mcflurry bestellt wurde also nachgefragt, meint der Chef. Bla bla bla wir haben keine mehr es wurden keine mehr geliefert bla bla. Während der Mitarbeiter stumpf ein sticker rausholt und ihn gibt ohne was zu sagen oder auch nur eine Mine zu verziehen

Essen kommt viel zu spät, Hälfte fehlt, Personal spricht kaum deutsch, Telefon wird auch nicht bedient. Jeder Besuch zerrt an den Nerven.

Bestellung und Lieferung zum Tisch ging zügig, Essen und Getränke frisch. Personal freundlich, aber anscheinend zu wenig. Abräumwagen überfüllt. Toiletten dringend renovierungs-reinigungsbedürftig.

Das Personal ist total unfreundlich. Die Bestellungen werden falsch ausgeführt und bei der Hälfte der Mitarbeiter hat man das Gefühl sie sind als deko angestellt.