McDonald's in Neubrandenburg

Terrible 20 minutes MC drive nothing happened, when we wanted to go in the door was locked but there were customers inside. Simply disappointing. Even when I called, no one answered the phone. Terrible service.

The employees hardly speak German, forget to assign the food correctly, give the wrong dip... The food also had too much sauce and looked somehow "carelessly thrown away". At least the store was reasonably clean.

Unfortunately you can't give 0 stars here. You sit down and they offer table service. A meal is brought the second time she supposedly doesn't know where the table is. As a guest you have to be stupid if you ask where your food is and then the tray is pushed to you, here you can eat. Unfriendly is not an expression.

Incredibly long waiting times and the employees are absolutely unfriendly. I would be more interested in going to Burger King than eating in this coffee shop again. Even a 5 minute teriene would have been more worth it. LG Simply WoW Please change that otherwise I'll close the store!

Do McDonald's employees get commission for products that are collected but don't end up in the bag? Whenever you trust the employees to be able to count and read, you will be disappointed at home and realize that you have been paid more than you got. Given the frequency, I almost have to assume it was intentional...

Completely dirty toilets at 7:30 in the morning. Staff very uncommunicative and not particularly friendly. Ordered coffee (medium). Took about 10 minutes until it was finished. Outrageous price of €3.99 I will never go there again!!!

The food was of poor quality, cleanliness was a foreign concept and there was no service.

Long waiting time, toilet unclean in the morning and broken display boards.

I've been there several times now, and every time 80 percent of the time something is forgotten in the order. I'm going back in to complain about it (McDrive purchase). In addition, five things were forgotten this time. The fries I ordered two minutes ago are extremely cold and soggy, and the nuggets are also not okay. That’s not possible!”

Unfortunately, here in this McDonald's things have changed slightly for the worse. Unfortunately, 20 minutes is no longer uncommon. Burgers and other products were also missing from the takeaway menu.

Underground: dingy, tables dirty, nothing is brought to the table (numbers are all gone), so people have to stand around and wait, burger ingredients carelessly thrown on top of each other, slice of cheese half next to it, cucumbers completely next to it, tomato under the patty. Toilet dirty and smelly. Cold and uncomfortable in the guest room. Staff unfriendly and slow. And it wasn't particularly crowded this early evening!

It's a shame that the "extra requests" are coldly ignored and you still get the ice cubes you don't want in the drink.

13 Oct 10am. Absolutely friendly staff. Thank you very much for the friendly start to the day. Many greetings and have a nice Sunday

The store makes a very bad impression. When you come in, the carts are full and the staff had nothing to do. The toilets were a complete disaster. The meal was incomplete.

McDonald's. The employees are usually overwhelmed. Things are forgotten or done incorrectly, which could also be due to the language barrier. The food is just fast food. After an hour you are usually hungry again. Not all tables are usually clean. Otherwise the equipment doesn't look bad.

Ordered and paid for in advance in the app for the first time. Works fine

Very bad, we paid €70 for 2 hours of waiting and in the end half was missing

Maybe you should consider hiring staff who won't be overwhelmed with orders. We were there this afternoon. There wasn't much going on. We ordered 5 happy meals, 1x the M burger and 1x cheese nuggets. Of course the last two things were missing. Really sad. Even though the employee said everything is there. Well, trust is good, control is better. Because the employees don't seem to be checking. Better to Burger King. We never had any problems and it tastes better too. And at least they put salt on the fries.

There were no napkins or drinking straws in the bags, nor could you find any in the entire restaurant.

Quickly on a McSunday ice cream, totally delicious and sufficient 👍 always happy

Milkshake was liquid this is the second time now

In the service area, employees splashed drinks on each other in front of us customers. Some went into the french fryer. Luckily our food was already in bags. Of course our ice cream was forgotten again. This restaurant never again😡😡😡

You receive incomplete orders there. A burger was forgotten, and people look at you with annoyance when you check your order to make sure it's complete. Additionally, I received the wrong burger in the packaging of the one I actually ordered. Simply cheeky. In Neubrandenburg you can probably no longer go to McDonalds.

I had it again today that a quarter of my order was missing from a larger order. In addition, it is being done less and less sensibly. My meat was only half right in the burger and there was only a small pickle on it. It's wearing off more and more. I actually think it's a shame because I actually really enjoyed eating there

There are bugs running around everywhere in MC

A rare pleasant visit to McDonald's. The employees are friendly and the burgers were unexpectedly neatly decorated and juicy and fresh. The order was prepared quickly. The stars awarded refer to what would be expected at a McDonald's and what the restaurant operator could actively influence. I justify the deduction from the service with the lack of promptness in the event of problems with payment processing (technical problems) and double debits. One could have reacted more empathetically here.

Fries are bland - curly fries are disgustingly oily - bigmac patties are so thin that you can soon see through them Absolutely no recommendation! Then it's better to go to the gas station and warm up 2 sandwiches and get much better food.

AWFUL! Better not to eat here! For 4 things a waiting time of 30 minutes and then everything gets cold. Shift manager doesn't care. Milkshakes stood for 30 minutes and were just water!

Very very bad service, had to wait 25 minutes for three small burgers, (the shop was empty) the milkshakes were on the counter the whole time and then delivered like water... JUST DISGUSTING once and never again

What can you say... When ordering take-away, I forgot to take it away, didn't include a small chip (it was then packed) and noticed at home that the nuggets were also missing.

Food was ordered, something was missing from the wrap. After you go in again and point it out, all they say is, “Don’t be like that.” What do you pay for? This is definitely how you win customers 🤦🏻‍♀️ They are the first to complain somewhere else if something is missing from their order. Cakes and muffins get FROZEN every time. Why?!

Dirty tables, boards that don't work every now and then and long waiting times in the drive-in and possibly incomplete orders. You can't actually offer the burgers to anyone, as carelessly thrown together as they are. So they probably don't have their own quality standards.

It happened quite often that things were forgotten at the drive-thru. Once when handing over the drink the holder broke and everything was distributed in the car and the keys are still stiff. Well today, for once, everything was there. I ordered a big tasty BACON. When I unpacked it at home I had to collect the salad from everywhere and there was exactly one strip of bacon on it. To be honest, you'd better go to Neustrelitzer Str. To McDonald's or to the competition in the Lindetalcenter. I'm fed up with faxes and won't be buying anything on Demminer Str. Fetch. *To the branch manager or franchisee. You can see the reviews here, the reviews have been getting worse and worse for several years, but nothing has changed. You really deserve it that this branch will hopefully soon no longer be able to sustain itself 😉 Over 90% employ migrants as low-wage workers at the expense of quality. It's not the employees' fault, it's your company management's fault. Shame on you.

The trash cans outside are overflowing... the parking lot is constantly dirty... as are the sanitary facilities. The employees don't understand a word. My luck that someone intervened (German).!!! In my breakfast burger, I had two pieces of egg peel the size of a fingernail! Every time I'm asked to go to the parking lot...and I have to wait another 5-10 minutes for my food. I don't think much of this branch anymore. A pity!

Well, it's a fast food joint if you can put it that way. It wasn't busy and you still had to wait. Toilet not that clean

Received the wrong goods, no replacement, that's how you lose customers. I'll stand at the front for a burger and tell them I ordered something else. Talk to 2 people one after the other and nothing happens. There's a reason why some people work at Meckes...

Cleanliness (general): 1 star Staff friendliness/competence: 1 star Heat of the food: 0 - -1 star Appearance of the food: -2 stars Cash payment: -2 stars (Would you please use the terminal! No, I only have cash. Then just one order 🙄) Happy Meal: no to limited selection of toys: 1 star Toilets: 1 star Generally speaking: No thanks!

Was there with my grandma and my sister. We ordered and paid for food here. We got the stand and sat down after 30 minutes our food was still not at the table. My grandma then went to the counter and asked what was wrong with our food and was told that something went wrong with our food and that's why we didn't get any food. Then everything had to be redone and we didn't feel like eating there anymore. At home we discovered that something was still missing. I would prefer to give 0/0 stars. Bad McDonald's

The shop has been around for years now and I like it, but the quality leaves a lot to be desired, cola tastes like water, burgers are totally cold and just slapped into the package, sour cream sauce is rancid (they can't do anything about that). I ordered and got it 20 minutes later and 5 others who came later got their food earlier. It's a real shame and sad what happened to McDonald's, personally I think the quality in Poland is better and it's tastier. Very sad McDonald's Germany.

We ordered at the terminal and went to the checkout with the receipt to pay. We received a stand with a number... after about 25 minutes it seemed strange to us that our order didn't come. I went in with the receipt and... said that we had been waiting for our menus for quite some time. After we had our menus on the table after more than 30 minutes, three things were still missing... so I went back to the counter and got the things, but it was everything is cold...so you'd better drive through to the nearest McDonald's, it couldn't be worse

A nice McDonald's with indoor play options for kids. Only the cleanliness on some tables, smeared windows and sticky handles on the toilets were a minus.

The team was very accommodating and recorded and solved a problem over the phone. Ordering and picking up always goes very well and up until then I have never had any negative experiences. When I order from McDonald's, that's exactly what I get and that's what I've been going there for years... So thanks to the team.

I ordered ice cream with two chocolate lentils then I told the employee that I had two chocolate lentils and he was angry because I said I ordered take away. He reads his note again and slams the ice cream on the counter so that it almost falls down. After he gave us the food, he also wanted to give us the wrong glass. I showed him three times on my receipt that I had the black glass Instead of ordering the blue one, after he insulted us, which we didn't understand, he gave us the real glass. In the car I was looking forward to my Fanta, unfortunately it wasn't a Fanta but iced tea 😡 I was so angry that I just drove - worst Mces visit ever!!! actually 0/0 stars I was so mad!!! Just be careful and check immediately and don't let yourself be insulted!!! cheekiness there and there wasn't even an apology!

It's a shame, the food is being prepared worse and worse. If you go there with a family of 4, 1 or 2 people have a warm meal and the others notice that the food had been sitting there for a long time before it was served and it was cold. Burgers are poorly cooked, either hard or the meat is half burnt. After repeating the same experiences, it's just a waste of money. The service, on the other hand, was always very friendly.

You should definitely allow yourself occasional indulgences, especially since they are not everyday, and I have to admit that it really appealed to me. Unfortunately, the pandemic has brought with it a certain impersonality that makes it difficult to exchange ideas with other people. Update 2024: It is unfortunate to note that food prices now appear unreasonably high. I remember times when a hamburger only cost one euro. Given this development, I probably won't visit this place again and prefer to wait for a cheaper alternative like the 'Long Chicken' at Aldi, even if it is an imitation.

You often don't decide everything you order, it's such a shame

Very fast and nice service. We will be back. Top

Foreigners as far as the eye can see, no one disinfects, no one wears gloves and the senior employee who doesn't speak German lets people walk through the kitchen in private clothes... so hygiene is something different, reluctantly ordered burgers cold for the third time, flaky and looks like they were taken out of the trash... let's go There are people staying, go to Anklam where you get burgers so hot that it hurts and you are greeted and the burgers look like the picture... I am a foreigner "Pole" myself but integration is the minimum...

Waiting time up to 1 hour? Food is cold!

I heard that other Mecces cheesecakes are cheeky that we don't have that and I'm mad now :(

Fries looked nice - but only lukewarm 😪

What's going on there??? The store was empty and yet half of the order was forgotten. I really don't feel like checking my order after receiving it, but when I got home I was taught otherwise. 2 Happy Meals without toys! That's the only reason my kids eat this stuff! Then all the sauces that were ordered were forgotten and weren't there. Unfortunately not for the first time. Advantage: My children also don't feel like visiting this restaurant chain anymore.

So what can you say.. a normal McDonalds.. clean and friendly.. if you like the food... I go there once a month.. my favorite is the FishMc.. if you treat yourself to it with the family, it's one expensive affair...

We were at mcs at 1:58 p.m. and I got my MC smart menu at 2:04 p.m. and my father has been waiting for his café and his apple turnover for 20 minutes

10 Minuten auf das Essen warten...geht garnicht

4 Sterne weil jedesmal Karamell fehlt im KARAMELLMACHIATTO to Go..

Heute war ein besonderer Tag. Meine App funktionierte nicht. Das Personal hatte viel Geduld mit mir und meiner App. Nach ca. 10 Minuten war es geschafft ... Danke für die Geduld, ihr hatte sicherlich anderes zu tun da das Restaurant gut besucht war. Aber ihr habt mich nicht allein gelassen!

Sind immer recht schnell, egal welche Uhrzeit.Sind immer zufrieden

Sehr nette Mitarbeiter, keine lange Wartezeit auf das Essen. Der McRösti sah doch sehr lieblos aus, die Curly Fries waren lecker und knusprig aber nicht trocken.

Es wird bei jeder 2. Bestellung etwas vergessen einzupacken!

Toiletten sind total dreckig, es befindet sich keine Seife auf den Toiletten, die werden nicht regelmäßig sauber gemacht. Tisch service dauert ewig. Die Räumlichkeiten sind kalt.

Sehr gut, vorab online bestellt. Abgeholt und fertig. Zügige und leckere Zubereitung. Absolut zu empfehlen.

nette und schnelle Bedienung, leider lauwarme und weiche Pommes, Cheeseburger war gut wenig Personal, dadurch waren die Tablettwagen übervoll und viel Müll bereits auf den Tischen abgestellt

Haben 25 Minuten auf unsere Bestellung gewartet, der Laden war nicht voll. Haben es mal nach zwei Jahren wieder probiert dort zuessen, aber sind zum Entschluss gekommen lieber in ein normales Restaurant zugehen, da die Preise nicht mehr im Verhältnis zur Qualität stehen.

Bestellung ging alles schnell am Automat, wurde auch recht zügig gebracht. Aber Sauberkeit wird da nicht groß geschrieben. Tische waren schmutzig, keinen interessiert das. Mitarbeiter laufen nur vorbei statt mal schnell einen Lappen zu nehmen und die Tische ab zu wischen. Überfordert konnten diese nicht sein da sie hinter dem Thresen standen und sich unterhielten.

Heute dort gewesen zu. Das Essen wurde am Automaten bestellt .die Burger würden nach 35 min an den Tisch gebracht und dann nur noch lau warm für die Wartezeit hatte ich Heiß erwartet die curlys wurden 5 min später an den Tisch gebracht.(und wie Mann es von MC D kennt fehlt mal wieder etwas von der Bestellung scheint aber System zu haben,da ich mich kaum erinnern kann das mal nichts fehlte. Und wenn es nur die Tücher für den Mc RIP sind). sorry aber wenn ich 40min auf essen warten muss kann ich auch in ein normales Restaurant gehen.

Das Essen war frisch, haben aber lange warten müssen und es werden IMMER die Soßen oder Ketschup/Mayonnaise verwechselt oder gleich ganze vergessen. Die Sauberkeit lässt zu wünschen übrig in der Lobby und noch schlimmer auf den Toilette.

Sehr unfreundliches Personal, mangelde Hygiene, arbeiten ohne Handschuhe an Burger 🍔, bei Reklamation wird mit den Augengerollt und tun sehr blöd. Nicht empfehlenswert, essen Kalt .

Leider wird es beim großen M immer schlechter. Die Burger werden immer kleiner, sehr lange Wartezeit bis man seine Bestellung erhält und die Sauberkeit läßt zu wünschen übrig. Gerade im Bereich der Rückgabe. Auch die Burger werden schlechter, z.B. der Fischmäc, wird immer kleiner ist lustlos zusammengeknallt und dazu noch kalt und sehr teuer. Dieses empfinden habe ich nicht nur in Restaurants in Neubrandenburg sondern bei Mc Donalds im Allgemeinen. Meine Besuche habe ich dadurch schon reduziert, aber manchmal überkommt es einen, Mc Donalds zu besuchen um dort zu Essen, leider ist man im Nachhinein immer wieder enttäuscht.

Ging super schnell und das Personal war sehr freundlich. Das Essen und der Kaffee waren lecker, warm und frisch.

Die Filiale war leider sehr verschmutzt. Der Fußboden klebte und auf den Tischen war sehr genau zu erkennen, was die Vorgänger zu sich genommen haben. Das Essen war ok.

Einfach nur ein MC Donalds. Fast ist da auch kein Food mehr. Der Personalmangel ist halt überall.

Empfehlenswert 👍 Mit Geburtstagsraum und zusätzlichem Spieleraum

Es war mal viel besser qualitativ und auch von der Sauberkeit... Volle rück wagen keiner macht es sauber obwohl nicht viel los... Deutsche Sprache ist auch manchmal schwer... Wir gehen ungern

Bestellen am Terminal ist jetzt normal

Ich war gerade die letzte Kundin ein sehr nettes Personal. Haben mir eine Apfeltasche geschenkt als Entschuldigung, weil die Eismaschine nicht mehr wollte. Und bei Mac Smart Menü gibt es eigentlich keine Curly Fries aber die haben für mich eine Ausnahme gemacht

Kein Milchshake bekommen Kein Eis. Personal spricht kein gutes Deutsch.

McDonald’s halt. Ich find ja den Royal TS immer wieder sau lecker 😋

McDonald's....was soll ich mehr sagen. Außer.....die Besetzung der Schicht war planlos und langsam. Die Technik funktionierte nicht so wie sie sollte und vielleicht waren es neue Kolleg*Innen die noch nicht so im Flow waren.

Zu Bemängeln ist nur das es nichts für Kinder mehr gibt zum Spielen. In der anderen Filiale gibt es draußen wenigsten noch ein Kletter und RutschTurm, das ist hier leider nicht der Fall. Das ist echt schade, ansonsten ist gibt es jetzt nichts was man bemängeln könnte.

Zum ersten mal fleischfreien Burger gegessen.Hat sehr gut geschmeckt.

Ein ganz normaler McDonalds eben. Essen ist gut, sauber ist es meistens auch. Einen Assistenzhund kann man ohne Probleme mitnehmen. Was allerdings gar nicht geht ist, dass die Mitarbeiter mit ihren McDonalds Autos häufig BEIDE Behindertenparkplätze blockieren, weil sie wohl keine 2 Meter laufen können. Behinderte müssen dann zusehen was sie machen, wenn sie mehr Platz zum Parken brauchen. Liebe Mitarbeiter! Wenn ihr einen Behindertenparkplatz blockiert, wollt ihr dazu eigentlich auch die passende Behinderung haben? Nein? Dann blockiert sie einfach nicht. Danke!

Könnte schneller gehen & freundlicher

Das Essen war soweit inordnung , aber eine sehr unschöne/unhygienische Sachen waren die Toiletten. Sehr schmutzig bitte so etwas ändern. Ansonsten war das Lokal sauber.

Irgendein piepen kommt die ganze Zeit aus der Küche, aber sonst sehr gut

Lange Wartezeit, volle Mülleimer, Essen wie immer bei MCD gut.

Wir mussten nach unserer Bestellung nur kurz warten Die Burger waren in Ordnung.

kinderfreundlich ist besonders ein Mitarbeiter überhaupt nicht. Mein Kind sollte sich ein Spielzeug aussuchen und bekam das falsche. Auf Nachfrage hat dieser Mitarbeiter sich geweigert es auszutauschen und hat mich noch doof angeschnauzt. Unmöglich.... Ich habe das Gefühl die Mitarbeiter sind allgemein überfordert. Bei den Bestellungen fehlten Dinge, sie waren falsch oder das Essen war kalt. Die Toiletten sind nicht sauber und die Tische werden nicht regelmäßig geputzt....

Es ist erstaunlich wie diese MCD Filiale es schafft den Big Tasty Bacon JEDESMAL so zu servieren das er kalt ist 👌🏼 So viel Kontinuität muss man erstmal an den Tag legen.... 🙄

Nicht gut. Pommes nicht gut gesalzen Personal nicht freundlich Übelkeit durch nicht gut gegarrte pommes Im trinken war ein Käfer Dinge bei der Bestellung vergessen sodass man oft nach vorne fragen musste obwohl es voll war