McDonald's in Neu-Ulm

Worst MCD I've ever been to. Wanted to sit in the children's room (formerly a ball pit). It wasn't tidy, everything was stuck to the weft, even when we pointed out nothing happened. Burgers were ok, but two hamburgers were missing. Someone should really pay more attention to this.

The employees who deal with the food do not wear gloves. Is that normal?

I ordered from drive, the staff there was nice and friendly and quick.

Great service and quality! I went to McDonald's today and am very satisfied. The staff was incredibly friendly and helpful. The order came quickly and was exactly as I placed it. The restaurant was very clean - both the tables and the toilets were in good condition. The food was fresh and tasty, exactly as you would expect. The fries were hot and crispy, the burger was juicy and well topped. The drinks were also well chilled. Value for money is right, and the menu offers something for every taste. I only had to wait a few minutes.

After a day the dirt still hasn't been cleaned. Food as always...

Just had laser tag and now Megges vallah here better but wedding time here than L

Always good: fries, ice cream (increasingly with limited offerings) and coffee - but inexplicable Wi-Fi restrictions.

The food/cleanliness has improved compared to last year. It's now better than a standard McDonald's, rating adjusted accordingly👍

50 cents for a ketchup ‼️‼️‼️‼️‼️‼️‼️

Food was ok so far. However, the toilets were a disaster. Both the toilet cubicles and the urinals. I don't even want to describe it in detail because it was really disgusting. I was there in the morning and I doubt that the last cleaning was done the day before. Maybe the previous month

The nth time the order is wrong, you always have to check before you leave whether everything is in there and the right one. It's been like this for three or four months, before that it was great. Two months ago we also had to wait twenty-five minutes for two chocolates with an espresso shot. There was no espresso, noticed too late, bad luck. There was no feedback either.

A disaster, I ordered and paid for a vegan burger and they served me meat!! It's so serious, I'm shocked. I haven't eaten meat for 8 years so I'm very angry. A scandal! We can't have any confidence.

The last shop. Staff totally haphazard, the store always looks dingy. When you order at the terminal, you are told that milkshakes are only available in reusable cups, so I pay the extra €2, only to be told when I pick it up that the machine is broken, again. Besides, half of my order was forgotten. Great idea to increase sales. I advise everyone to avoid this branch.

There's no need to talk about the food. Classic McDonald's. I really liked the atmosphere. The employees were also friendly and did everything right about their job 👍 Gladly again 🤙

Not good, not bad. McDonald's. The food is rather meh, but the employees are very nice 👍🏻 The ambience is also good for this type of location.

Lots and lots of rodents in the parking lot, disgusting, I asked the shift manager about it, answer: Grinning, what can I do 🤷 and now and then the wrong food. Number and content instead of normal nuggets, these vegan Mc Plants. But I didn't notice until late at home.

Very unfriendly and the location also has problems when you order via the app. We had to wait half an hour in the drive because of a system failure. That doesn't work at all!!

McDonald's. Food ok like almost everywhere. Toilet wasn't that great. In my opinion, prices are only good with coupons.

Nice for breakfast. Clean and fast. Classic McDonald's but clean, nice and modern.

No matter what and how much you order, you won't get it right Branch Manager DISASTER Because even the employment office doesn't want it

Cold is the right word, the cheese on the burgers was straight from the fridge to the citizens and served straight away. 👎🏻0 no star at all

Ultra-modern McDonald's with a nice atmosphere.

They're open but you can't even order via Lieferando, they always come offline, they would be such a dirty shop

I've been standing in Mc Drive for half an hour and nothing is happening here... what's wrong with you? Update… after an hour in the McDrive queue I backed out.. were overwhelmed because Onkelz was at a concert…. What a juice shop

Disaster of the store.... Not recommended if there is a concert nearby.. Three quarters of an hour for 2 cheeseburgers, many didn't get anything...

Typical McDonald's not bad but you know

Service was extremely poorly organized, after a mega concert the place was full, we waited 1 1/2 hours for our food, others longer, others less longer, service completely overwhelmed, the service area was very dirty, toilets weren't great either ... At one of the terminals, receipts stopped coming out and your number disappeared on the display board... someone had apparently taken our order. Even though our order wasn't even called... the store was packed and the service couldn't even call out the number out loud... on the contrary, a customer did it.

Unfortunately we waited almost an hour for our food. There were more than 20 people ahead of us. Everyone stood at the pickup counter and waited for such a long time. The staff was overwhelmed. Since an ordering terminal no longer had a roll of paper, I had no receipt and didn't know the order number. So it was delayed even more.

The staff doesn't understand you. An order screen doesn't work. When the staff was told, they just looked strange and didn't do anything. Every guest had problems with this and couldn't complete the order and it went on like this all the time. Paying at the checkout was also slow and then something was forgotten when ordering for 6 people. Everything wasn't really good.

I ate in the restaurant and it was very good. You can put your own food together.

Service staff could be a little friendlier. I know it's often very stressful, but unfortunately that's the case for almost everyone.

This has all subsided quite a bit. No more recommendations from me.

This McDonald's branch is not recommended. It needs to improve dramatically.

It wasn't exactly clean today, even though there weren't that many people there!

Unfortunately a very disappointing visit. Positive: - Friendly staff - Food was delivered quickly and correctly Negative: - Very dirty McDonalds, only the tables were clean. - Toilets apparently haven't been cleaned carefully for weeks. There was no paper or soap in the toilet, only the trash can was filled to bursting - Children's play area was cleaned, but the windows were completely smeared - The food was quick, but it wasn't really fresh I'm happy if this mcd improves again... I actually always enjoyed being here.... I'll save photos for all readers

We had a very good meal there with the children 👍

Underground. Stand here and no one comes.

No matter when the ice cream machine breaks. Frappè was then recommended with frozen yogurt. Who drinks coffee with yogurt?????

I ordered take away, at home, the big awakening, part of the order was missing.😢

Unfortunately, the employees are either overwhelmed or don't feel like working. The employees' lack of German language skills is also often a problem, especially at McDrive.

The restaurant manager is very angry with the employees even though they have no training, unpleasant

Prices are now far too expensive, quality is good and there are hardly any German staff, even those at the checkouts don't speak German

I would like to file a complaint about a McDonald's branch that is not directed against the employees, but against the branch manager. It is extremely disturbing to watch how the boss treats the employees. I have seen him several times become aggressive and sometimes even physical in front of the guests. This is not only humiliating for the employees involved, but also extremely unpleasant for the guests to witness. One time I was so uncomfortable that I stood up and asked the boss to stop. He then turned me away and repeatedly asked me in an authoritative voice to "focus on my food" and that it was none of my business. Such behavior is unacceptable and should not be tolerated in a professional work environment. I call on McDonald's to take these incidents seriously and take appropriate action to ensure a respectful and safe work environment for all employees. That was this afternoon around 3:00 p.m. MC D Neu-Ulm

Was happy with everything so far

For the second time you forgot to add hard cheese to the Ceaser Salad...

Food is not good Prices too expensive Staff unable to speak German

The food was way better and totally overpriced

Overall a very good McDonald's. However, there have been no reusable cups here for months, which I really like to use and are legally required. Please improve.

McDoof, but one of the nicer ones. Also good to see from the north. You only see it too late from the south, and you have to learn how to get there. But then pleasant.

A normal McDonalds as you know it. I tested the McDonald's breakfast offering here for the first time and was satisfied so far. Of course it's not healthy to eat so much fat and carbohydrates in the morning, but the taste is good.

Absolute impudence! After paying €30 for two orders in one evening and staying there a little longer, you immediately pay a parking fine of €40. It's a shame that you treat your customers like that!

So the food was lukewarm and there was no milkshake. I ordered the Bill Kaulitz menu and half of it was in the bag. They won't see me again, so Sauladen doesn't deserve a star

Unfortunately, they don't accept €200 notes because they can't transfer them. Complete nonsense. And the note on the door is just 1cm tall. The order total was 115€. I don't understand that with a company like that.

It's a McDonald's just like any other

Chicken nuggets menu is about 3 EUR more expensive than other branches

Unfortunately only 4 terminals for ordering and one of them was out of service at the time of the visit. During peak times this means extra waiting time. Cleanliness wasn't available everywhere, it could definitely be better. Food was delivered reliably to the table and quickly despite many customers. Everything was complete and it tasted good too

Of the four order terminals, zero are working! The screen is broken on two of them, and no receipts are printed on the other two. There are no table stands at the terminals either. Apparently the staff has no time for table service. Some device in the kitchen is constantly whistling or honking loudly into the dining room.

The sink in the toilet apparently hasn't been cleaned for months, cappucchino tastes watery, croissant was good.

Very friendly service at the table. Always happy to come back.

Every time I try to order something again, only half of it gets packed. If you leave over €30 and then three things are missing, that's a mess.😡

Everything was great, nothing to complain about. I always enjoy coming there.

Reasonably nice staff, food is freshly made.

Basically a normal McDonald's like any other. Unfortunately, the ice cream machine seems to be constantly broken and unfortunately something is often forgotten when large orders are placed. But the food itself is of good quality.

The portions are getting smaller and smaller, it's a total rip off!!

The waitress doesn't talk to you and usually doesn't speak German. The pick-up board was broken and some of the employees couldn't pronounce the numbers correctly. Food was ok but even though I canceled the onions there were onions on my burger.

There has been a huge crowd there for as long as I can remember. The customers are probably satisfied.

They were green, which is good because it meant the elephant got to the museum easily and didn't eat the sushi shop.

Nice staff, friendly and accommodating

The planted based patty I ordered tasted extremely like meat, then I was put off with the fact that it was planted base but was prepared on the meat grill

I don't really like posting bad reviews on the internet, but I just have to share what I experienced yesterday. Yesterday I ordered a menu for myself and a plant-based menu with vegetarian burgers for my partner from the Neu-Ulm branch as a takeaway. At home, my friend bit into her veggie burger only to realize that it had MEAT on it and she had just eaten meat after 22 vegetarian years! If you are a branch advertising plant-based alternatives, you should ALWAYS stick to this and not put a burger with meat in a box that has been declared vegan/vegetarian. There are a wide variety of diets and intolerances. Halal, vegetarian, vegan and gluten-free, nut allergies, milk allergies, etc. As a restaurant you are responsible for quality assurance, which was simply ignored here. In my friend's case, it's not like she had an allergic reaction, but you don't serve meat products if you didn't order them. It is negligent to work so carelessly or perhaps even intentionally due to time pressure?! to act like that. So I drove back and the local boss offered to make me a new burger but seemed to have no understanding of the actual problem that his employees obviously put meat into the plant-based burgers when preparing them! In my opinion it is irresponsible and the manager obviously didn't care what his customers got to eat. I wasn't even offered a partial refund or a new menu (despite asking!). Mind you, I was on the road for a total of ¾ of an hour to make the complaint and the food was cold in the meantime. THANK YOU FOR NOTHING, NEVER AGAIN!!!

The food was okay by McDonald's standards. I don't know if I'm expecting too much, but I would like to talk to service staff in Germany in German. Unfortunately, communication is often a problem at McDonald. This doesn't work at all at the checkout etc. On the other hand, it could of course also be intentional. The customer is dissatisfied with something, the staff doesn't understand anything. Customer gives up and leaves. Customer satisfaction is very important here. Staff totally incompetent.

Everthing's fine Delicious coffee

There hasn't been soap in the toilets for years :(

A classic chain restaurant. The service is lackluster and the restaurant is a bit too cramped for the location. Otherwise everything is typical.

Bigmac and Large Fries are simply missing... it's on the receipt, you just have to read.

20 min warten auf eine Bestellung, natürlich ist dann alles kalt.

Hallo , ich war seit längerer Zeit nicht mehr bei MC Donalds und dachte mir beim vorbeifahren jetzt ein paar Hamburger und ne Cola. Kurzerhand angehalten geparkt und rein ins Restaurant. Hamburger und Cola bestellt und musste über 10 Euro zahlen was mich echt überrascht hat. Nun gut dachte ich und freute mich auf die Hamburger. Als ich einen auspackte meinte ich Hulg zu sein meine Hände kamen mir zum Hamburger echt riesig vor. Jetzt hat ein Hamburger 1,99 Euro gekostet und hat noch nen Durchmesser von ca. 8 cm und einer Patty Dicke weit unter 5 mm. Das es ist ein Preisanstieg und eine Portionsminderung auf einmal. Lieber MC Donalds, leider habt ihr endgültig wieder einen Kunden verlohten,, denn diese 10 Euro haben mich weitaus nicht satt gemacht. Für diese 10 Euro muss ich länger arbeiten als der Genuss angehalten hat

Mal wieder war nichts mit Milchshakes. Aber sonst alles wie immer.

same delicious food as every Mc. However I was terrified to observe a huge foockin' Rat getting out of their back kitchen annex into the parking lot 😱😱😱

Gerade für über 30 Euro eingekauft. Gefehlt haben 6er Chicken McNuggets und alle der insgesamt 6 Saucen. Wie kann so etwas passieren? Und € 2,49 für so einen ekligen Cheesburger-Lappen ist Wucher.

5.1.24 22:14uhr kaum was los. Drive in wurde nicht bedient. Erst nach dem Vorfahren zum Fenster und hupen hat sich was getan...

Zögerliche Bedienung an der Kasse

Alles in Ordnung außer das in den Getränke in dieser Jahreszeit zu viel Eis rein kommt.

Einer der besseren McDonalds, vor allem was die Frische (Zubereitung) der Nahrungsmittel betrifft. Nicht wie in so vielen McDonalds Restaurants wo die Burger und McNuggets ziemlich abgestanden aussehen und genauso schmecken.

Leider wird am Personal gespart... Trotz SB-Kasse keine günstigeren Produkte ?

Sehr freundliches und geduldiges Personal und sauber ist es auch. Das hat mich so gefreut, dass ich sogar eine Rezension schreibe :)

Schnelle Bedienung, sauber und genügend Parkplätze

Problem bei den Angeboten ist jetzt sehr häufig nur noch in der App zu bekommen was machen die Leute wo keine App haben

Макчикен был ужасный, а вот чизбургеры и картошка как обычно - вкусные.

Your typical McDonald's! The only thing that gets a minus point is the parking lot. I have gotten stuck inside twice (for a few minutes) if the drive in line gets too long.

Die Mitarbeiter waren nicht sehr freundlich. Sie haben untereinander sehr viel geredet und haben kaum auf die Kunden geachtet und das Essen einfach so aufs Tablett gelegt und haben kaum mit einem geredet

Sehr nettes Personal gewesen. Sehr Freundliche und zuvorkommend. Wir waren auf der Durchreise auf einen kleinen Snack dort. Wir waren sehr angenehm überrascht das es auch MC Donalds in gut gibt!

Essen sehr gut oft auch frisch. Leider hatte ich nach der Pakung 20er Packung Chicken Mc Nuggets schlagartig Durchfall. Dennoch empfehlenswert hier mal vorbeizuschauen. Ps. das bin nicht ich auf dem bild.

Immer wieder gerne.Schnell was gegessen Kaffee lecker.Passt

Wir kommen hier meistens nur zum Eis essen und sind so gut wie zufrieden. Das Personal ist nett und bearbeitet die Bestellungen ziemlich schnell!

Innenausstattung war sehr schön man hat sich schnell wohl gefühlt

Immer noch einer der Besten MC Donalds in Neu-Ulm und das schon seit Jahren bzw Jahrzehnten. Einfach gut! Top!

Fastfood. Es wurde nix vergessen. Als alles gut.

Igazából lánc ètterem sokat mondani róla.nem.lehet...az ètelt gyorsan megkaptuk minősègben rendben volt...

McDonald's halt. Entweder man mag die sehr Fleisch reduzierten Burger oder nicht. Früher waren, glaube ich mich zu erinnern, 120/150 gramm Fleischpatties drauf, jetzt nur noch 80 gramm, zumindest schmeckt es so dünn, fade und trocken. Dafür sind sie aber sehr viel teurer geworden. Und das neue System des zusammen bauens der Burger ist auch nicht gut, habe nur noch lauwarme bekommen, obwohl die ja ganz frisch sein sollen. Eine extra Kaffee Ecke im Burger Imbiss, naja, sieht eher aus als wenn McDonald's Geld nötig hat. Sollten lieber über Qualität und Geschmack nachdenken, dann kämen auch wieder mehr Leute. Ich habe früher ganz gerne, auch öfters im Monat, dort was gegessen, jetzt langt's mir auch alle 1 bis 3 Monate mal was dort zu essen, öfters muss wirklich nicht mehr sein. Mittlerweile gibt es genügend andere die besser schmeckende Burger anbieten. Tja, empfehlen kann man da leider nichts mehr.