McDonald's in Neu-Ulm

Smiling people working here, but for the first experience the hamburgers weren't so good.

I ordered a McSmart meal and was very disappointed overall. The fries were completely unsalted, pale, and tasted rather raw – definitely not cooked through. My drink wasn't completely full either. I was particularly negative about the service: The employees seemed disorganized and had difficulty understanding me. I also had to wait almost three minutes for my order – according to the documentation, it should be done in 90 seconds. Overall, a very disappointing visit. I hope things improve soon.

On July 30, 2025, at approximately 2:40 p.m., I ordered from McDonald's (purchase value approximately €60). When I completely poured the large fries onto the tray, I was shocked to see a large, green fly, already dead, lying among the fries. I immediately pointed this out to an employee, but the employee didn't understand a word of German. Finally, another employee didn't respond with an apology, but instead made it seem as if I was just making it up to get free fries. An absolute disgrace and an insinuation! I was so shocked that I unfortunately forgot to take a photo, but the situation itself was catastrophic. On top of that, the restrooms were disgusting, with no soap in the dispensers—I haven't experienced anything like that at McDonald's in a long time. No apology, no responsibility—never again from this location.

Don't eat at their place, you risk getting enterocolitis. They don't respect the rules of hygiene and health!!

I bought a few promotional products. I was given a shake at the drive-thru with a lid that was half-loose. When I tried to put it in my cup holder, the lid fell off, making the cup unstable and tipping over in the car. Thankfully, the whole shake only spilled in the cup holder. When I asked for something, the staff didn't even understand what I wanted from them, even though my hands were dirty. Instead of cheeseburger-style fries, I just got regular fries, and I paid €22 for that. A complete rip-off and a last time.

Ordered hamburgers and got cheeseburgers and they were cold too

We waited over an hour and only got our order after "pressure." The staff was clearly unprepared for the number of guests. It was pure chaos.

Classic food. But we've been waiting for our food for over an hour. We could have docked abroad and cooked it ourselves.

The food was okay, but the fact that customers can't even park properly without getting a ticket, since they now operate a parking depot, is a huge no-go. Save yourself the trip and go to the McDonald's in Ulm – better service, food always fresh, and no unnecessary parking fines!

I parked there longer than allowed and got a €45 fine. I won't go there again! Rip-off!

Avoid at all costs. I received a ticket as a customer for exceeding the parking time. Unfortunately, signs are easy to miss. But receiving a ticket as a customer is outrageous. They've seen the last of me. Don't go to this store. I'll inform my approximately 15,000 contacts on social media. Extremely outrageous.

It's a shame that the breakfast coupons/offers only offer coffee or cappuccino... At least a hot chocolate or something similar could be offered, since not everyone drinks coffee or something similar... For these people, the vouchers are unfortunately completely pointless...

Friday, 9:45 a.m. Order ready. 10:05 a.m. Food ready. 20 minutes for a fast-food breakfast? There were only three other people here. That's unacceptable. And there wasn't much. No hot drink. Food is okay.

Everything was great on site, but the delivery service was poor. About a week ago, I ordered through Lieferando at 8:55 p.m., and at 10 p.m., the Lieferando/McDonalds order was canceled.

Abnormal, I wouldn't recommend anyone eat here!!! I ordered Chicken McNuggets online from Lieferando and what I got was the absolute worst. They used really old oil and the nuggets were rock hard, see pictures, just disgusting!!

Nice hotel, but I had to learn that a refrigerator doesn't cool a minibar. A warm beer for €6.10, well, that's something to think about.

A question only receives a snippy answer. The staff are rude and bad-tempered. They don't feel like working.

My colleagues lost my slip. And I waited more than 30 minutes!

A McDonald's, although relatively clean and friendly

Nice people working here, always smiling and the food is always fresh

The second time I purchase the Minecraft menu, I collect points to be able to purchase it. My son has never received a toy under the pretext that it was missing. I don't care, my child wanted a toy... where are the toys. I wrote a complaint, followed the instructions and presented the receipt. I ended up being humiliated by Ms. Smith as if it was my fault for asking about something they had advertised and complained about. It's not about a toy, a piece of plastic, but about the stolen smile of my child with special needs. His chance for a special day was ruined. Thank you gentlemen for the outrageous apology and hanging up, but I will always stand up for my child who is unable to do so!!!

McDonald's is good if you want something quick to eat. Unfortunately, during my last visit, a lot of things were broken and the waiting time was quite long, which spoiled the impression a bit. Still, it's okay for a quick snack - I just hope everything goes better next time.

My toys and my Nether Flame Sauce were missing. Never again!

We were there after an event. It was crowded, but with the semester, it still went quickly.

As usual, very good and satisfied

What a bad McDonald's. Of the 4 order terminals, 2 don't work

Got scammed out of 4 cheeseburgers at the drive counter this evening!! That's almost 10 euros! Unfortunately I only noticed it when I got home.

Parked and ate and worked for 3.5 hours and got a €40 fine from the parking depot! Never again McDonald's!

Chaotic visit – long wait and cold food My last visit to this McDonald's was a complete disappointment. Even though there were only two other orders active, it took forever. After 15 minutes my order was shown as “ready” – but it wasn’t. Instead I had to wait another 15 minutes. The staff was completely overwhelmed and the shift manager did not improve the situation - on the contrary. Instead of being supportive, she constantly yelled at the staff and gave preferential treatment to her own orders. This has nothing to do with a good working atmosphere or fast service. When I finally got my food, half of it was already cold. This is not what I know or expect from McDonald’s. A really disappointing visit that I'd rather avoid in the future.

One star is too many, worst McDonald's I've ever been to!!!!!!

Ordered: 10:19 a.m. ... food finally ready, watched: 10:43 Little to nothing going on Order: 1x "Big" Morning Chicken, 1x McMuffin Fresh Chicken. Waited with a bunch of other customers, employees calm in person other orders were ready despite nothing further. Then oh wonder order ready, joy Big, unpacked and the initial disappointment grows... Big so small McMuffin develops into a small Happs. Warm is different, actually only cold and paid 7 euros for 2 small cold bites and waited 30 minutes even though there was nothing going on... Yep, ordered 4 times in 2 other McDonald's stores at that time, even in the midday high life time, and waited less than 5 minutes and the food was hot even in the stores!

Apple turnovers were packed into the bag. Another employee went out again and looked at the durability adhesive. He ran behind with it. A woman came back with apple turnovers. Later I discovered that instead of making new apple turnovers, the glue was simply removed.

Super clean branch. Staff is very friendly and quick.

I often take a break at this McD on the way home on weekends. It's always quick and the food has the consistent quality you're used to. Absolutely no complaints from me. Table service has always worked and the ordering terminals are plentiful. One broke down when I was there. The terminal was functional again on the following visit.

Ideal with the quite time-consuming app - organic offers would be nice.

Dirty, unfriendly and no German

Briefly summarized. Ice cream and shakes are either "out" in the evening or the machine is broken... that's the only drawback. Fries were always fresh and tasty, and the burgers were never old. Unfortunately, they still exaggerate with cloths. And unfortunately you still can't use a shake as a drink with the 20 chicken nuggets, which you can do with the 9s. Could still be changed. Everything happens really quickly in the drive-in. Basically I'm very satisfied!

Worst MCD I've ever been to. Wanted to sit in the children's room (formerly a ball pit). It wasn't cleaned up, everything was stuck to the weft, even when we pointed it out, nothing happened. Burgers were ok, but two hamburgers were missing. Someone should really pay more attention to this.

The employees who deal with the food do not wear gloves. Is that normal?

I ordered from drive, the staff there was nice and friendly and quick.

Great service and quality! I went to McDonald's today and am very satisfied. The staff was incredibly friendly and helpful. The order came quickly and was exactly as I placed it. The restaurant was very clean - both the tables and the toilets were in good condition. The food was fresh and tasty, exactly as you would expect. The fries were hot and crispy, the burger was juicy and well topped. The drinks were also well chilled. Value for money is right, and the menu offers something for every taste. I only had to wait a few minutes.

After a day the dirt still hasn't been cleaned. Food as always...

Just had laser tag and now Megges vallah here better but wedding time here than L

The food/cleanliness has improved compared to last year. It's now better than a standard McDonald's, rating adjusted accordingly👍

50 cents for a ketchup ‼️‼️‼️‼️‼️‼️‼️

Food was ok so far. However, the toilets were a disaster. Both the toilet cubicles and the urinals. I don't even want to describe it in detail because it was really disgusting. I was there in the morning and I doubt that the last cleaning was done the day before. Maybe the previous month

The nth time the order is wrong, you always have to check before you leave whether everything is in there and the right one. It's been like this for three or four months, before that it was great. Two months ago we also had to wait twenty-five minutes for two chocolates with an espresso shot. There was no espresso, noticed too late, bad luck. There was no feedback either.

The last shop. Staff totally haphazard, the store always looks dingy. When you order at the terminal, you are told that milkshakes are only available in reusable cups, so I pay the extra €2, only to be told when I pick it up that the machine is broken, again. Besides, half of my order was forgotten. Great idea to increase sales. I advise everyone to avoid this branch.

A disaster, I ordered and paid for a vegan burger and they served me meat!! It's so serious, I'm shocked. I haven't eaten meat for 8 years so I'm very angry. A scandal! We can't have any confidence.

There's no need to talk about the food. Classic McDonald's. I really liked the atmosphere. The employees were also friendly and did everything right about their job 👍 Gladly again 🤙

Not good, not bad. McDonald's. The food is rather meh, but the employees are very nice 👍🏻 The ambience is also good for this type of location.

Lots and lots of rodents in the parking lot, disgusting, I asked the shift manager about it, answer: Grinning, what can I do 🤷 and now and then the wrong food. Number and content instead of normal nuggets, these vegan Mc Plants. But I didn't notice until late at home.

Very unfriendly and the location also has problems when you order via the app. We had to wait half an hour in the drive because of a system failure. That doesn't work at all!!

McDonald's. Food ok like almost everywhere. Toilet wasn't that great. In my opinion, prices are only good with coupons.

Nice for breakfast. Clean and fast. Classic McDonald's but clean, nice and modern.

No matter what and how much you order, you won't get it right Branch Manager DISASTER Because even the employment office doesn't want it

Cold is the right word, the cheese on the burgers was straight from the fridge to the citizens and served straight away. 👎🏻0 no star at all

Ultra-modern McDonald's with a nice atmosphere.

They're open but you can't even order via Lieferando, they always come offline, they would be such a dirty shop

I've been standing in Mc Drive for half an hour and nothing is happening here... what's wrong with you? Update… after an hour in the McDrive queue I backed out.. were overwhelmed because Onkelz was at a concert…. What a juice shop

Disaster of the store.... Not recommended if there is a concert nearby.. Three quarters of an hour for 2 cheeseburgers, many didn't get anything...

Unfortunately we waited almost an hour for our food. There were more than 20 people ahead of us. Everyone stood at the pickup counter and waited for such a long time. The staff was overwhelmed. Since an ordering terminal no longer had a roll of paper, I had no receipt and didn't know the order number. So it was delayed even more.

Service was extremely poorly organized, after a mega concert the place was full, we waited 1 1/2 hours for our food, others longer, others less longer, service completely overwhelmed, the service area was very dirty, toilets weren't great either ... At one of the terminals, receipts stopped coming out and your number disappeared on the display board... someone had apparently taken our order. Even though our order wasn't even called... the store was packed and the service couldn't even call out the number out loud... on the contrary, a customer did it.

Typical McDonald's not bad but you know

The staff doesn't understand you. An order screen doesn't work. When the staff was told, they just looked strange and didn't do anything. Every guest had problems with this and couldn't complete the order and it went on like this all the time. Paying at the checkout was also slow and then something was forgotten when ordering for 6 people. Everything wasn't really good.

I ate in the restaurant and it was very good. You can put your own food together.

Service staff could be a little friendlier. I know it's often very stressful, but unfortunately that's the case for almost everyone.

This has all subsided quite a bit. No more recommendations from me.

It wasn't exactly clean today, even though there weren't that many people there!

This McDonald's branch is not recommended. It needs to improve dramatically.

Unfortunately a very disappointing visit. Positive: - Friendly staff - Food was delivered quickly and correctly Negative: - Very dirty McDonalds, only the tables were clean. - Toilets apparently haven't been cleaned carefully for weeks. There was no paper or soap in the toilet, only the trash can was filled to bursting - Children's play area was cleaned, but the windows were completely smeared - The food was quick, but it wasn't really fresh I'm happy if this mcd improves again... I actually always enjoyed being here.... I'll save photos for all readers

We had a very good meal there with the children 👍

Underground. Stand here and no one comes.

No matter when the ice cream machine breaks. Frappè was then recommended with frozen yogurt. Who drinks coffee with yogurt?????

I ordered take away, at home, the big awakening, part of the order was missing.😢

Unfortunately, the employees are either overwhelmed or don't feel like working. The employees' lack of German language skills is also often a problem, especially at McDrive.

The restaurant manager is very angry with the employees even though they have no training, unpleasant

Prices are now far too expensive, quality is good and there are hardly any German staff, even those at the checkouts don't speak German

I would like to file a complaint about a McDonald's branch that is not directed against the employees, but against the branch manager. It is extremely disturbing to watch how the boss treats the employees. I have seen him several times become aggressive and sometimes even physical in front of the guests. This is not only humiliating for the employees involved, but also extremely unpleasant for the guests to witness. One time I was so uncomfortable that I stood up and asked the boss to stop. He then turned me away and repeatedly asked me in an authoritative voice to "focus on my food" and that it was none of my business. Such behavior is unacceptable and should not be tolerated in a professional work environment. I call on McDonald's to take these incidents seriously and take appropriate action to ensure a respectful and safe work environment for all employees. That was this afternoon around 3:00 p.m. MC D Neu-Ulm

Was happy with everything so far

For the second time you forgot to add hard cheese to the Ceaser Salad...

Food is not good Prices too expensive Staff unable to speak German

The food was way better and totally overpriced

Overall a very good McDonald's. However, there have been no reusable cups here for months, which I really like to use and are legally required. Please improve.

McDoof, but one of the nicer ones. Also good to see from the north. You only see it too late from the south, and you have to learn how to get there. But then pleasant.

A normal McDonalds as you know it. I tested the McDonald's breakfast offering here for the first time and was satisfied so far. Of course it's not healthy to eat so much fat and carbohydrates in the morning, but the taste is good.

Absolute impudence! After paying €30 for two orders in one evening and staying there a little longer, you immediately pay a parking fine of €40. It's a shame that you treat your customers like that!

So the food was lukewarm and there was no milkshake. I ordered the Bill Kaulitz menu and half of it was in the bag. They won't see me again, so Sauladen doesn't deserve a star

Unfortunately, they don't accept €200 notes because they can't transfer them. Complete nonsense. And the note on the door is just 1cm tall. The order total was 115€. I don't understand that with a company like that.

It's a McDonald's just like any other

Chicken nuggets menu is about 3 EUR more expensive than other branches

Unfortunately only 4 terminals for ordering and one of them was out of service at the time of the visit. During peak times this means extra waiting time. Cleanliness wasn't available everywhere, it could definitely be better. Food was delivered reliably to the table and quickly despite many customers. Everything was complete and it tasted good too

Of the four order terminals, zero are working! The screen is broken on two of them, and no receipts are printed on the other two. There are no table stands at the terminals either. Apparently the staff has no time for table service. Some device in the kitchen is constantly whistling or honking loudly into the dining room.

The sink in the toilet apparently hasn't been cleaned for months, cappucchino tastes watery, croissant was good.

Very friendly service at the table. Always happy to come back.

Every time I try to order something again, only half of it gets packed. If you leave over €30 and then three things are missing, that's a mess.😡

Everything was great, nothing to complain about. I always enjoy coming there.

Reasonably nice staff, food is freshly made.

Basically a normal McDonald's like any other. Unfortunately, the ice cream machine seems to be constantly broken and unfortunately something is often forgotten when large orders are placed. But the food itself is of good quality.

The portions are getting smaller and smaller, it's a total rip off!!