Kentucky Fried Chicken in Neu-Ulm

Completely overwhelmed staff, who don't bring enough food to the tray. Service was mediocre, but there was still a wait, even though you have to pay at the terminal. These things aren't intuitive, and the UI in the submenus takes some getting used to!! In front of me, I was missing ordered dishes, which naturally caused complaints... The order slips are also confusingly structured. Still, anyone who can read can see what was ordered... Training is needed here!

Never again. The chicken pieces weren't cooked inside, and the fries were only lukewarm. For the price, you'd expect more.

Forgot a French fry again. They can't count to two. Unbelievable!

The food used to be better, but now we get half-raw meat, even with multiple pieces. I can only agree with the long wait. The "Squid Game" promotion was too salty and mushy; we didn't like the food.

The last place!!!! Brutally hot and stuffy, endless wait times, and on top of that, the special offer's mush tastes disgusting. A cold, soggy burger, completely filthy in some kind of broth, plus the hot wings tossed in the same mush, all cold, and over-salted fries... Very pleasant, definitely my last visit there, although I have to say that Neu Ulm used to be really good.

Hello dear chicken lovers🙋🏼‍♂️ Today I tried KFC again, and I have to say the place is even more bottomless than the one in Munich! Our little one even got those truly delicious chicken wings :/ Absolutely not recommended, even if it's "fast" food...

Really disappointing Korean Chicken, it is.meant to be spicy

Worst KFC, better go to Lidl around the corner and get something there.

We waited almost 30 minutes for our food, and even then, the side dishes were still missing, which only arrived after we alerted the staff twice. Some of the lights were broken and flickering. The ordering terminal crashed while we were ordering, so we had to wait in line again. There was no indication of a defect. The floor throughout the restaurant was greasy, so much so that three people were seen slipping during our 15-minute wait. To get such an experience for the money is truly abysmal.

The Squid Games chicken burger is really good!

I've never had a problem, but last Saturday I ate the Squid Games Chicken Burger and noticed the taste was weird. Now I have bad diarrhea...

Disaster 🥵 Very expensive, the staff speak very broken German, and when you ask something they just stare at you.

Today, it was a huge cheek: they drove 60 km to KFC and got really bad, old food for the second time. We buy a lot; the first time, the bill was over €260, and this time it's €140. The food was really old, catastrophic. We even pointed out that it was so bad and old last time and that they should please pay attention this time, but unfortunately, the same thing happened again. Now, however, we have pictures and kept the receipt, and I want my money back and will report this to the health department, because it is simply a disgrace and disgusting. And you pay for it, too.

Our visit to KFC was a huge disappointment. We had to wait an incredibly long time for our food. When it was finally ready, we discovered that part of our order was missing, and we had to wait again. We finally got the food, but it was of poor quality and not at all tasty. We were very disappointed and will definitely not be returning. Unfortunately, I cannot recommend this KFC.

Over 30 minutes of waiting at the drive-thru – and then the food is cold. This used to be the best KFC in the region: always fresh, hot, and delicious. Now, unfortunately, it's just disappointing. A real shame.

I've never experienced anything like this before. I stood in the drive-thru for over 30 minutes for six chicken pieces. And then the guy came over and said it would take another 5-10 minutes. What kind of place is this? Absolutely not recommended. I can only advise against going there.

I ordered a burger box meal through Lieferando. My coleslaw, which I paid for but didn't get, was missing. Thank you so much for that, and then they don't even answer the phone. I'm only giving them one star for that.

Nice staff, good but expensive food depending on hunger, the ambience was pleasant

I go to KFC often, but this is probably the worst. The chicken is NOT crispy as usual! Some of the fries are still raw! The wraps are a disaster, and above all, the employees are unmotivated! I absolutely cannot recommend this branch.

The prices are disproportionately high. The entire preparation area seemed unhygienic and dirty. The staff appeared unkempt. My order was also incomplete. Overall, I cannot recommend this establishment.

The tables were all dirty and the floor was sticky

This is the worst KFC I've ever been to. Very dirty, the floor and tables were sticky, and there was a hair on my food. I wouldn't recommend it.

Everything is super delicious, but it could be quicker ;-)

I've never had such a bad meal at KFC. The meat was either too dry or tasted undercooked. A shame!

Great shop, I love the food, but unfortunately it's a bit more expensive now

Very bad service, the way they treat the customer is inadequate, the prices are high for the service they provide, a disappointment

Some of the employees at this location are particularly courteous and personable - you immediately feel at home. Occasionally there are minor language barriers, but this does not affect the friendly service. By far my favorite KFC in Ulm, Neu-Ulm and the surrounding area!

I was craving KFC again after a long time, but I was absolutely disappointed. €10.30 thrown in the bin!! The chicken has been lying there for a few hours and I can chew on it for days. The fries were so well... The employee at the drive in was very friendly and helped me choose the menu.

You don't treat customers like that, especially when there are children, I'm not surprised that the store is always empty, thank you for this lousy treatment 🤬

"Lowly visited" - Nevertheless, you won't be served for 30 minutes, but orders received after ours will be processed and handed out... with kisses on the cheek, probably relatives n.a. I don't care either... Then we went to BurgerKing, hey and what can I say - in comparison, all hell broke loose and after 7 minutes we had. our food... This is not the first failure of this branch, but the first that forced me to give a review. It's a shame - other KFCs can do it too...

April 24, 2025 – 4:15 p.m. No. 261 Unfortunately my visit was disappointing. The staff was unfriendly, I had to wait a long time and the process was very chaotic.

It was completely different here. It hasn't been there for a while, but some things don't work as well as before. First of all, there was a longer wait, even though there was almost nothing going on. OK. Then it was noticeable that there were complaints about missing parts for almost every meal. During pick-up meals, all the bags were carefully taken apart and checked by the customers and then complained about. A part was missing from our clear order. It would be brought to the table. After 25 minutes nothing had happened, the repeated request was somehow completely ignored. Only after massive and persistent inquiries was the missing part passed over the counter. Somehow I think there was a change of ownership here and the new employees are physically present, but nothing more. Service is probably overrated here. I won't need it anymore in the future.

Never again Half of the order wasn't ready, the rest arrived after 15 minutes. The food was like cardboard

I visited [the place/restaurant/establishment] recently and was overall [positively/negatively] surprised. The atmosphere was [briefly describe: e.g. E.g. cozy, modern, chaotic etc.]. The staff was [friendly, helpful, inattentive, etc.] and the service was [smooth/slow/friendly, etc.]. I particularly liked [e.g. B. the cleanliness, the price-performance ratio, the food, the furnishings, etc.]. I see potential for improvement in [e.g. B. Waiting times, selection, friendliness, etc.]. Overall I would give [X out of 5 stars] and [recommend/not recommend the place] if you are looking for [e.g. B. a cozy café/a quick lunch/a well-kept accommodation etc.].

5 mini small pieces 11 euros. So never again

I don't understand why the employees work without gloves And they touch the food I don't think it's that great... Nevertheless, they have to work with gloves My opinion

Can't even give one star Ordered food today for €24, bucket and fries, the fries were really greasy and soggy, you couldn't eat them, I went in and said so, then the employee took them away, laughed at me, threw them demonstratively in the trash and then all the employees gossiped. There was a musty, fermented smell coming from the beverage dispensers, so I didn't want to drink anything. We waited for a good 20 minutes because there was only one person who was preparing the food, the second person was putting the salad in the fridge to rest... Yes, the hours make money, that is That was definitely the last time in Neu Ulm

Still waiting for my chicken burgers but owner is stable

Unfortunately, the food arrived lukewarm. But we've eaten there several times, and it's always the same. We should try Ulm from now on.

I ordered 18 hot wings and got something different instead. This is really annoying! Please pay better attention to orders so that customers receive exactly what they ordered.

Very clean shop, with the usual good fast food quality.

So I tried the hot wings (20 pieces for 11.99) a few times. They weren't bad, but this time it was a disaster, I had diarrhea for 3 days and were still raw inside; just not ok, never again,

Long waiting time for few orders

Poor service. Tiny pieces of chicken. Overall disappointment.

Every time something is forgotten about the ordered goods. The employees should be trained a little.

Clean, cozy restaurant. Nice employees. Generally not as hectic atmosphere as other fast food chains. Chicken in all variations. Crispy pieces of juicy wings. Well seasoned and delicious burgers

Lots of employees there, but we still had to wait forever for our order.

Little expected, but still disappointed. The food was lukewarm and not really appetizing, the atmosphere was depressingly depressed and the prices were higher than at a normal restaurant.

Staff overwhelmed, clientele corresponding to Neu-Ulm. There is nothing more to say about this. The coleslaw comes ready and is no longer made on site. Expensive, small selection, I don't have to have it again.

Disappointing experience - never again! My last visit to KFC in Neu-Ulm was an absolute disappointment. The food was lukewarm at best, the fries were undercooked and also only lukewarm. The drinks were served in a soft, limp cup - not very appetizing. The salad came in a plastic cup with cling film, along with a wooden fork, which became soggy in no time and made everything taste like cheap material. The absolute negative point, however, was the so-called disabled toilet. It was dirty and absolutely unsuitable for people with disabilities! A single bracket on the left side that only hung on a wobbly screw - a real danger when under load! Anyone who relies on support has no chance of using this toilet safely. I seriously wonder if there was ever any quality control here. This was the last visit to this restaurant for me!

Well, I was here once a few years ago and I really couldn't complain... But after a long time we were there again today...what can I say it really wasn't good!!! When we entered the restaurant we were met by a man who was begging for money and it was really annoying! When this was mentioned it was ignored... there was probably a guest there... Then ordering at this terminal was more than complicated...the staff there didn't help either...well, with other almost stupid chains it's really very easy...but we helped several older people because the staff wasn't able to do that! Then we waited 25 minutes for our order...there were only 2 orders in front of us... I ordered my burger without sandwich sauce because I just can't tolerate it and don't like the taste of it, then it felt like there was twice as much sandwich sauce on it, I complained very friendly about it, then it took about 2 minutes and I got a new burger completely without sauce... OK, but when I took a bite it was just really cold, like it had just come out of the fridge...then I complained again...then he took my burger and threw it in the trash can...without a word...then ran away...well then I ran back to my seat and thought now I'll just wait...then he came after a few minutes...and wow the burger was really hot at first I was happy but then I unpacked the accident...well now he just did it I took a whole cold burger and threw it in the microwave...disgusting...the bacon was limp, the fat from it was absorbed by the flabby bun, the salad was also rather inedible from the microwave...well what can I say...never again!!!!!!! Oh, what should perhaps also be mentioned is that the three people behind the counter were really overwhelmed...even though there was nothing going on and they really weren't under any stress. As I said, 25 minutes of waiting time for 2 orders in front of us...so much for fast food.... I don't even know what to say, I'm so disappointed!!!

Unfortunately we weren't really happy this time. I don't really want to spend 10 minutes on board looking for and typing in my dishes. At the same time, I would really like to ask my questions and have them answered in German. The food was only lukewarm. Wait no, the fries were great, they weren't ready yet, they were great, the rest got colder while they were being prepared. A voucher that you get when you have submitted your review doesn't do much good as it is only valid for 6 days 😎 First of all, thank you.

Dear Sir or Madam, I, 19 years old, went to this fast food shop full of euphoria and motivation. From the start I was disappointed, everything was shit. We waited forever and then half of it was missing. The quality of the food wasn't really great either, as the fries were completely over salted. In addition, one mother said she couldn't control it, which made it very unpleasant to eat there. Overall it was a miserable experience and I would rather walk 10 meters further to the subway. This restaurant is not recommended. Best regards your fast food connoisseur

Food is the same everywhere. Only the cleanliness leaves something to be desired. Drink station filthy and sticky. No clean tables and the waiting time of over 20 minutes are a no-go. I would have understood it if there were a lot of people, but not if there were 3 orders being prepared. Blaubeuerstrasse has more staff who are on point

I was in the fiale with my wife. We each had a burger with fries and a milkshake. My wife ordered her burger without sauce. The burger came with sauce. We complained about the burger. The following burger was ice cold. So complaint number two. The third came straight out of the microwave whole. A really nice mushy salad. This approach is absolutely underground. I've never experienced anything like this at KFC. The staff is so overwhelmed with 5 orders. I hope things change here. For now, this will be my last time here. Attached is the photo of the microwave burger.

Went to KFC Neu-Ulm today. The two employees at the counter acted as if they didn't speak German. When spoken to, they simply shrugged their shoulders several times. Because my chicken pieces weren't cooked through. I wanted to complain, but again I just shrugged my shoulders. And pointing at the order. The fries were almost cold. This won't win you any customers. Never again.

Despite pre-ordering we had to wait. In principle that wouldn't have been a problem. But we still got cold burgers & inedible fries. We cannot recommend it.

Great atmosphere, really juicy meat, it couldn't have been better... my favorite KFC!

High quality chicken wings and nuggets, delicious burger! Quick and friendly home delivery service! Great price! What can I say, keep it up!

Had to puke and had diarrhea at the same time. I'll spare you the photo.

Great restaurant, very modern and very clean. An atmosphere to feel good. The food is freshly prepared and tastes very good. The service exceeded all expectations, the staff is very friendly and accommodating! Gladly again! 10/10!

even more beautiful after renovation. great and friendly staff

After a long time I was here again, the decor of the restaurant was nice and there wasn't much going on. Ordering was easy and preparation was quick. After my meal I was offered a free coffee. So I'd love to come back

Today my son wanted to eat KFC so the family got in the car and off to KFC. It was a total failure 30 euros for 2 menus ordered and there was almost nothing there. The disaster was when my son said why it tasted so salty so I tried a piece of his meat that was extremely over salted so we couldn't eat it. I have KFC differently I remember it used to be better and I'll avoid KFC. It's too expensive and the quality isn't the same as the product and you don't get enough for the price Sorry KFC

Is a fast food restaurant. Food was okay, the staff were very helpful. What I liked was that the employee went through the order with me again. (After all, there were goods worth over 100 euros)

Not many people, purely relative. But everything was tasteless, you can eat it, but you don’t want it anymore. ..

Since 1998 I have been coming to you to eat, as always, well eaten. Unfortunately, the coleslaw salad has changed quite a bit in terms of the recipe, otherwise everything is as good as always.

Best restaurant ever and thanks for the free coffee🌹

Best store Delicious as always Even after the biggest booze and 30 strokes in one night, this helps me to work the next day Luckily there are no whole chicks but half-chopped chicken This spice always touches my palate In love your team Heeessslig

Employee is a bit slow otherwise good

I ordered two menus today. The employee was very friendly and the order was prepared very quickly! I even got a free coffee! Very friendly staff! I'll be back!

First of all, unfortunately the branch does not participate in the electronic ordering system. That's a bit of a shame, but the terminals work OK. I have to say, we haven't been to KFC in over 20 years. It just wasn't right back then and it stays that way. Things haven't really changed for the better. The selection of drinks has become very minimalistic, at least that's how we felt. Something like Mirinda should also be offered as a classic sugar variant. The food was OK, but we found the "large" fries more of a joke. The burgers were OK. Of the hot wings included in the menu, only the smallest wings were carefully selected. All in all, very expensive, moderately friendly but relatively clean. Apart from the drinks dispensing stations. We'll just come back in 20 years. Let's see.

very tasty food, everything top, nice service

Service could be more organized.

Thanks for the coffee on the house, Kiss Kiss

Price-performance ratio is no longer right here. 24€ for 2 very mediocre menus is simply too much

Cold burgers, cold fries and a branch manager who is not open to criticism. Friendly pointed out that unfortunately the food was cold, the branch manager immediately threw the tablet with all the food in the trash. Absolutely intolerant and didn't accept that his food was cold. We're not coming anymore!

Absolute horror!! Promised 20 minutes to 40 minutes, delivered after 90 minutes!! Never again!!

Were there on Wednesday. As always in Neu-Ulm, the food was great. The staff was also super friendly. The ordering machines are probably annoying everyone...🤷‍♂️.That's why one star less.

One person shows the way, everyone else believes they have to imitate it too. Like the MC chain that attracts children with toys. You get full for a lot of money, but nothing more. You can get that elsewhere too, usually even cheaper. Why don't you do it better than the others instead of imitating the others? By that I mean the order columns where you should / must and can put together your order yourself... I really think it's a good idea... :-( At least for me it's a bit impersonal, like order, take a number, eat and disappear... Where is the proximity to the customer and where is the friendly service? If it were a little cheaper that way, I would perhaps understand that, but for the money you spend here, you can eat better at the Italian restaurant or kebab shop around the corner. For me, the store will only be my third choice in the future.

We went there spontaneously for dinner with the family. The self-selection menu is not very clear, we just struggled to find our way around, which is unthinkable for seniors. The food was ready quite quickly, but quite manageable for two small menus we paid €21.58. Personally, I think it's way too much. Food was completely soft and mushy after 15 minutes. Neither the fries nor the chicken pieces were crispy. I used to remember KFC better. In my opinion, the price/performance ratio no longer fits, which is a shame.

Food was cold, things were missing from my order and I had to complain twice. Cleanliness of the tables, well you should consider eating there.

Very overpriced. Nothing else to say.

Früher war viel besser!Ich vermisse die Teller wie früher!Kommunikation ist sehr schwer mit Personal,weil die Deutsch nicht verstehen.☹️

Super lovely service Thanks Antonette :)

Food was great, ladies toilets, well. Apparently toilets checked around 8 p.m.; 8:36 p.m. zero soap in the dispenser. 1 faucet sprays in all possible directions, the other only offers a pitiful trickle. Middle toilet cannot be locked because the screws on the hinge are loose and the cubicle door is hanging at half past eight. Right cabin door is only hanging slightly, but should be checked. The hygiene bags are carelessly stuffed behind the radiator and distributed throughout the cabin. At least it made a clean impression overall. I don't understand why people have long since moved away from real tableware only to offer a reusable service for which you have to register separately. But it doesn't have to be that way.

Food was good, service very friendly, chicken freshly prepared. At the end you get coffee on the house. Can only be recommended

Great shop, excellent food, always happy

Was in drive thru the other day. Speed ​​looks different. Patty, rude answers to the question. When I took the food with me was the cherry on top. 18 hot wings that fit in pieces, but were very small and puny. The branch used to be good. Too bad.

KFC Neu-Ulm: A real recommendation! I really enjoy eating at the KFC in Neu-Ulm, and I like it much better than the branch in Ulm. What is particularly pleasant is the possibility of convenient parking, which makes the visit stress-free right from the start. On sunny days I enjoy eating outside on the terrace - it creates a relaxed and pleasant atmosphere. The service is always friendly and the restaurant is very clean, which is a big plus for me. I come here at least once a month to enjoy my favorite food. For anyone looking for an uncomplicated and delicious meal, I can only warmly recommend KFC Neu-Ulm!

It is almost never crowded and you can think and eat in peace here. The service is fabulous and friendly and should stay that way. What's best is the peace and quiet, as there aren't that many visitors during the day, or at lunchtime around 12:30 p.m. Best regards.

I bought 24 hot wings today for €22.99. They were so small that the cardboard container was only half full. I don't have to go back there straight away.

Legendarily bad. Nothing going on and the warming containers are full of chicken pieces. They just have to mature properly after being fried, not that they are still crispy.

Badly chilled, nice service & food was good, only the fries were a bit cold, so no 5 stars

Everything is the best. Clean and tidy. The service is good.

The food was cold and didn't taste that good. The employees didn't speak German.

If you like dirty toilets and would like to place your order impersonally on a screen, this is the place for you. All cash registers have been abolished here and therefore I will NOT support this business model. I hope that others see it that way too.

Friendly service, pretty clean :)

We went to KFC on Tuesday last week. This day is Hotwings action day. We've been happy to take advantage of this offer, but that day everything was different. If a promotion is made, then the product should also correspond to the normal non-promotional product. However, there wasn't a single piece of meat that was bigger than the little finger. That's what I call cheating the customer, because I know how big hotwings normally are, these were a maximum of 1/3 as big

The food was quite good. Actually everything was cleaned very well. Unfortunately, the employees couldn't handle the orders at all. Something was missing and it took a little longer until the food was ready. If there were a lot of orders, I could understand that, but apart from us there weren't very many people there.