McDonald's in Nettetal

Horrible Mac, probably the worst... Girls walk around in the kitchen without hats and without uniforms, it feels as if they are in their own kitchen, and not in a public catering facility. The display with the order number does not work, I do not speak German, so for people like me it is important to see your order number and whether it is ready. The room is very dirty, the trash cans are full, I won’t even talk about the toilet. Management should take action and monitor the work of their employees.

Yeah, it's McDonald's. Food worse than a snack bar Food is more expensive than a snack bar Eating takes longer than a snack bar Then why not go to the snack bar? Mcces takes card payment +1

Takes a long time and order was incorrect. After reporting this I was not helped. Only after asking another employee again was I helped. The order was now cold. Never again this McDonalds in Kaldenkirchen for us.

On April 4th, 2025 at 10:45 p.m. ordered food for 2 people and only received food after printing at 11:32 p.m., is it normal to wait 47 minutes for 2 menus? The woman was so rude, I will never eat at your store again.

As I often do, I go here, and in the past I always had to check the order again, but I've been completely positively surprised for some time now. The employees are no longer distracted, super friendly and the order was 100% correct. This makes shopping at McDonald's fun again. Thanks to all the hard workers who worked here today at around 7pm.

There is no one in the restaurant and no order, mine is the only one... waiting time is almost 20 minutes

How can a manager simply eliminate half the product range when the store should be serving the full range until closing time? Does the blonde manager with glasses understand that this is a highway turnoff? If you don't want to do your job, contact HR. Shame on you—a management course would probably be in order. Fortunately, things are going better in the Benelux countries.

Unfortunately, the MC Drive in Kaldenkirchen is very slow and unfortunately the order was often incorrect.

A good place for young children, it is closed, their food is quite good and their service is fast

Incompetent and overwhelmed. Ordered 2 McSmartmenues in Mc Drive and received no fries.

It's really sad when the employees can't even manage to pack 2 McSmart menus completely. The fries weren't wrapped... but at least there was mayo. Really poor...

At least open for a nice long time

Failure ! I waited for a stupid coffee for 20 minutes!!!! what is it supposed to be, and what's more, it was supposed to be a latte and they gave it a regular one! Pay more and employ normal people, not flies in the tar!!!

The employee told me that even though I ordered via the app and there were no table numbers outside, I should take a table number from the inside and then carry the food from the inside to the outside. It made a lot of sense, it was impossible to do it any other way. (Very disappointed)

Mostly friendly employees and fast service. However, sometimes more cleaning is needed, because there are many trays of waste on the tables and the tables and floors are dirty. Which is also a downside compared to other branches: very early in the evening, McFlurry and McShakes are often no longer available to order because the machine is being cleaned. At other branches, such as in Mönchengladbach, this is still possible up to an hour before closing time, even in winter. The food is always freshly prepared and brought to your table within a short time via table service. Orders are almost always correct.

Many times they forget to complete take-out orders. Something is constantly missing. The waiting time for a standard order is 15 minutes on average!!! Which is against McDonald's policy!!! And during peak hours, the waiting time is 20-25 min!!! I prefer to go to Holland and pay more expensive but have everything according to the order!!

I waited for 50 minutes and finally got my food. It had become cold because I had to wait so long. I told the staff that, but they got angry and I ended up eating cold food. Not recommended

Next time make sure you include everything in your order! I didn't get my burger, order 206! I still asked if everything was okay! Ordered today at 3:01:37 p.m.! Too bad!

one of the dirtiest McDonald's in the area, In addition, the monitors with order numbers do not work, and this pointless option in every MC - bringing orders to the table

A McDonalds, like everyone else. You have to like the food or not. But the service was better than most because there were enough staff.

This restaurant should be closed immediately. 2 days ago I was there in mcdrive, the employee who was giving my order didn't close the cup properly and the whole cup of coca cola ended up in my car. The cleaning cost over 100€. The only thing I heard from the employee was "sorry, but it's not my fault anyway". I will definitely never go there again, this place is a joke!!!

Took terribly long (45 minutes!!!) for an order for 3 people??? Really terrible!!!

grumpy staff🥲 the cheese was on a lukewarm burger, so no melted cheese. After saying this the response came: 'yes the cheese comes from the fridge' and the fries were tough

Waited over half an hour for a fries. Yes, there was a lot going on but that's not possible. It wasn't the first time that you had to wait forever for a little something.

Today I went to Mc Donalds in Kaldenkirchen for the first time. Absolute disaster!! Waited over 1 hour for my order for a fast food restaurant! The food was cold and inedible! The parking spaces are blocked by the drive-in queue, which is why you won't be able to get out of the parking space if you have decided to pick up your order at the branch. When I spoke to the boss, he automatically wanted to give me the amount I paid for the order, but I insisted on my order! I'd rather not say anything about hygiene, it's probably more of a case for the health department!!!

Waited an HOUR. If you care a little about your fellow man, ask for a marker and do the same as in the photo.

No 'fast' food, waited 45 minutes

Very crowded, waited 34 minutes for fries for my 2 year old who was really hungry and then another 15 minutes to get from the parking lot

Ordered fries with a cheeseburger from the menu. Waiting time over 30 minutes. About 30 people in the restaurant. If we only worked like this in our stores, everyone would be unemployed and the store would go bankrupt.

The lady with glasses who answers at drive has no respect for the guests who come here to order, swearing at them / not taking orders, this is really not possible

Inside is tidy, everything is spotless, I recommend it

The NPC'S are entertaining. Give the woman who removes the table service signs a raise.

The wrap and McMuffin were really filled with egg, bacon and tomato, just as you would imagine

Everything perfect. The shop was clean, the team was friendly and the food was fresh and crunchy.

Dirtiest McDonald’s I’ve seen in my life Waited 30 minutes for the food Everything is dirty and smelly everywhere

Just stood in the McDrive for 32 minutes. It's been an absolute disaster for months. You wait forever, it used to take less than 5 minutes. That was the last time. It's better to go to Burger King, it's easy there, you get used to the taste. I like Mc Doof better, but the service couldn't be worse, unfortunately.

it's crazy busy and the private door is fucking irritating We have been waiting for our food for half an hour and nothing has happened

Very loud door opening and closing. Very slow service.

By far the slowest McDonald's I've ever experienced. You can get the burgers quicker in the restaurant than here in the drive. Half an hour of waiting and there were 3 cars in front of you.

Waited 45 minutes, after explaining that I had been waiting that long and asking if that was normal, they said yes and turned around. Each table contains food from previous visitors. The food sits too long and is lukewarm.

Long waithing Dirty slippery floor Trash everywhere Order for the 5th time not complete or correct, frites package not filled Verry verry bad company. Is there no district manager ? All the custemors are complainig but nothing chances.

First and last time. Dirty everywhere and they work without gloves it seems they work in the market not in mec!! . I'd rather pay more in the Netherlands and eat clean food. Pay less there, dirty food haha ​​+ 2 days of diarrhea, I will never go there again!

My opinion: What has happened to what was once a pretty nice shop? Food was cold, burgers were always small, the tables, floors, toilets, etc.? Dirty. I don't understand why McDonald's lets something like this get away with this!

Average waiting time was half an hour counting...

Avoid!!!! No service! A simple burger is ready in 50-55 minutes. All the trash bins are full. Everywhere is full of dirty plates. Couldn’t imagine that terrible and chaotic place.

Was there yesterday, I have to say that this McDonald's is the dirtiest I've ever seen. The floor, chairs and tables were completely dirty. The worst thing, however, was that while waiting at the counter area you could see behind it, only dirty. Never again.

Employees treat each other badly in front of customers. Employees and customers are yelled at. The order was also incomplete. Thank you, we won't be coming back

More choice of products than in the Netherlands!

Really awesome; I sent my father to get 1x Smart Menu with cheeseburger and 1x Smart Menu with chicken burger there. Instead, he wasn't understood, he was supposed to say it again at the front and he got a Smartmenu Cheeseburger and a Small McMenu McChicken Classic... that even without drinks - a real juice shop - if you don't speak German you should go work in your home country.

Very bad timing! The waiting time takes a lot.

Food took a long time to be ready. It was dirty inside, there were food items everywhere on the floor and on the tables. The tray carts were overcrowded. The toilets were very dirty!

Unfortunately, waiting times are always very long (20-40 minutes), regardless of the time. Unfortunately, this no longer has anything to do with FAST food.

It's dirty, the employees are deaf and dumb and my cocoa wasn't good with normal milk even though I'm lactose intolerant.

Extremely long waiting times in McDrive at any time. Has nothing to do with FAST food anymore...

We waited 17 minutes for our food at the McDrive counter and were obviously simply forgotten. Coffee came. You then had to get the rest from the restaurant yourself.

Very friendly staff in contrast to Elmpt.

Staff are overwhelmed and do not work to a hygienic standard. Food was cold. Tables weren't clean. Waiting 35 minutes in a McDonald's is a complete disgrace. There are no excuses. Never experienced anything like this. Then burger arrived still cold. All the guests were already pissed at 11:30. I'm curious to see what the situation was like at 12. The owner of this branch must be a genius when it comes to lack of interest. If he or she used 10 to 15 days more brain power to think, he or she would realize that you could sell 3 to 4 times as much. But the health department will probably have to block it beforehand.

Bad experiences (several times) Had to wait almost an hour for our food while people who were after us already got their food. The container with (packaged) hamburgers and chicken nuggets was so full that everything was already cold. Drive took priority over all food. Only 1 employee for the indoor restaurant. Trash trays are so full that we had to leave everything behind. Parking much too small.

Fast food is a thing of the past, it takes forever, the food is often cold, it's dirty, the tables and chairs are just disgusting... Most recently I waited 1.5 hours for my food, the orders were piling up, the display board wasn't right and often the food was wrong or something was missing

Was there for the first and last time. The order took 52 minutes. And it was 8 potatoes and 2 pack of nuggets

I've been waiting for my food for 20 minutes now, I just asked how long it would take. “Coming soon” was the statement. P.s I still had time to write this review. Juice shop

Very slow, depressed personnel in connecting to customers and the managers are always just standing in the back, watching a bit… please use NL as a example in how to work..

It's a nice MacDonald but no different from any other.

It was busy there and the service was not optimal due to the crowds, but it was okay, who knows, maybe we will come there again, but not on Saturday!👍

Waited 35 minutes for a McSunday and a small Coke Zero

The toilets are actually a disaster on every one of our visits. Either it is totally filthy or there is no toilet paper or soap.

It takes years to get your food

Parking spaces are very small. Food is good.

Never had a good time here, but it still fell off a lot. Nothing takes less than 30 minutes here, no matter how empty the store is.

A disaster in every way. Every table was dirty even though only one was occupied. Very unfriendly, annoyed staff who didn't speak German. Never again.

Very nice staff, everything was clean.

11/10/2024. Order number 224 - 16:48 Waited 34 minutes for 1 mc menue, 2 chicken burgers and 1. 6 mcnuggets. When we spoke to us after waiting for 20 minutes, we said: You've only been waiting 20 minutes. After 30 minutes it was also said: We're not a fast-food restaurant, we don't have to work faster. It must also be said that there were “only” 6 open orders! There wasn't a big rush, which would have made the wait somewhat understandable.

No hygiene. They don't wear hairnets and I pay for an order that I don't even get. Big SCAM!!

Always the same. Lukewarm, not nutritious, expensive and hungry again after an hour. What you do for your offspring.

Under all guns. Tables totally dirty, burgers ice cold and fries lukewarm, soggy and totally salty. You can really treat yourself to Kaldenkirchen McDonalds.

I don't recommend it, products are missing in the order, very dirty inside, no one wears gloves on their hands, everything is dirty

Pure chaos. Waited 40 minutes for our order.

Not that busy, but it still takes forever.

Every now and then a real disaster. Mostly fine

So where to start... We waited almost 40 minutes for our food just for the vehicle behind us to get our food. The positive thing was that you then brought us the food. So the service only deserves one star because nothing less is possible. Let's get to food. The Big Tasty boy would have been very disappointed. Not only was there cheese on the edge, but our food was also cold... a shame. Especially with the apple turnover, which should actually be "hot". The large fry was at most a small one. Unfortunately I am very disappointed with the restaurant. Next time I'll go to Tönisvorst again. At least they're fast and good. It no longer had anything to do with fast food, but rather with slow food. There was no apology either. Not only were the employees overwhelmed, but the restaurant was also overwhelmed.

It's only a few minutes away from us, but we prefer to go to Kempen. - Long waiting times - Unclean - Something is constantly broken (terminal, screen, ice machine) - Parking lot is often so overcrowded that you can't leave it. If you come here hungry, the best option is to drive a little further to BK. If you absolutely have to go to McD, it's better to park at Obi. Then the car stays intact and you get away again. If, again, the site management reads this: Better traffic management definitely solves 50% of the problems. Then there is less pressure on the boiler, the staff is relieved and everything else becomes easier. More order terminals, repair broken things IMMEDIATELY. Should McD Germany read this: Are sales correct under these suboptimal conditions? Then Nettetal still has potential for another branch.

It was a disaster! Every table was dirty, tablets were piled up on the tables, food was everywhere on the floor. Nobody felt responsible for it. I was there with my children. We waited 45 minutes for food until I asked. The staff was disorganized, overwhelmed and one after the other threw away the food because they couldn't keep up with the orders. The staff just ran around wildly and no one knew what they were doing. I asked if I should make my own food because my burger had been sitting there cold for a while. Looking into the kitchen was an imposition. Hygiene is very important here.

Disaster! Staff totally overwhelmed. Waited 30 minutes for the food. Mountains of garbage everywhere

Almost an hour in the drive in! DISASTER! There was nothing going on inside and only 4 or 5 cars in front of me. When I saw today that there were already 2 cars in front of the counter, I drove straight back.

Ordered at the terminal on October 26, 2024 at 5:26 p.m. We had to wait 3/4 hours until our food finally came.😡😡 Then not completely, then we had to wait another time until the missing citizen was brought. The fuel that was ordered tasted like stale water with a splash of lemon 😡. That was definitely the last time we went there and ordered. This has nothing to do with a fast restaurant anymore. Employees completely overwhelmed, there is also a lack of friendliness. The cleanliness and hygiene leave a lot to be desired. This should be urgently remedied.

McDonald's like McDonald's, but...Untidy, lots of garbage, dirty toilet, slow service, rude staff. And in the end, we waited for half an hour to get out of the parking lot.

No table service, moderately clean, only half of the 4 screens worked

Worst mcdonalds ever. Took 30 minutes to prepare the food, the French fries where cold. Never again

Very dirty. The restaurant gives the impression that it is never cleaned. I had to get a rag myself to sit at a reasonably clean table. Really sad. The CEO should think about more staff and make sure that the restaurant can also be used. More staff please. Addendum: Fri October 19, 2024 We were there as a group because we were on our way back to Germany from Venlo. Wanted to have a bite to eat at night. Conclusion: still very dirty and disgusting. I don't want to know what the kitchen will look like 🤢🫣 I won't go here again if I can avoid it myself. McDonald's is not actually allowed to call itself a restaurant. One ⭐️ is actually too much. Unfortunately you can't give 0 stars.

If there were 0 points, this would be the case here! Absolutely filthy, from the toilets to the trays to the tables to the return trolleys overflowing. Even the tablets were gross. There was a lot of leftover food under almost every table! We have NEVER eaten such bad plant and chicken nuggets! Hard, old and cold. The Happy Meal came without a box. 2 napkins for 4 people. The wrong book was also there. The Rasta ladies who served us were just annoyed and totally unfriendly and rude. There was no sign of the table service that we ordered at the self-service terminal. Instead, the counter attendant yelled across the room. We will definitely never go to this McDonald's again and this is absolutely not up to the standard of the chain that we know! This would certainly be a case that should be examined by the health department.

Stopped briefly to get something to eat but left without food. It's the worst branch I've ever seen, food is on the floor, mountains of garbage are piled up on the counters, you wait an incredibly long time for the food to arrive (we left after 20 minutes without eating). The employees here are completely overwhelmed

We waited for over 20 minutes. In the meantime, we saw several people after us pick up their order earlier. When we spoke to the staff, they indicated that they had overlooked our order. After half an hour finally eating, but no apology or compensation, nothing.

Went shopping in Germany and of course stopped by the Mac on the way home.

Unfortunately, when you go to MC Drive recently, you have had the experience again and again of getting the wrong orders when you ordered. It hasn't happened inside when you ordered it. When eating it was often the case that the fries weren't quite cooked through or that the meat was often cold. Personally, I think it's a shame because otherwise it was always great. I hope it gets better again and then there will be more stars.

Even like most McDonalds. Not distinctive and a bit cramped.

The food is only lukewarm, the fries have been on display for a while and nothing has been freshly prepared. It's sad that you still have to pay money for something like that. A smooth insufficient.

8 minutes from payment to table is average for Europe! Table service is available here!

Very bad loading, waited over 30 minutes with children. Games table is broken, nuggets are very old, burger patties have fallen apart, dry and old. When asked for a new burger, they get the same products, so all the products are old or they just can't do it. At other branches, if you wait 10 minutes you at least get a drink or a small ice cream as an apology, but here you don't get any of that. No apologies, branch managers were stressed and generally overwhelmed and there wasn't that much demand there either. Thought to have a quick bite to eat but spent over an hour there and it didn't taste good, not even the fries were hot or crispy, tasty, dry and old too and I don't understand how something like that works. I'll never stop at this store to eat again.

Extremely long wait for food, more than 30 minutes. Then there are no trolleys available to return the tray.

Waited over 30 minutes for 4 menus. The store is extremely dirty, including the sanitary facilities. I've never experienced anything like that.