McDonald's in Nettetal

Took a terribly long time (45 minutes!!!) for an order for 3 people??? Really terrible!!!

grumpy staff🥲 the cheese was on a lukewarm burger, so no melted cheese. After saying this the response came: 'yes the cheese comes from the fridge' and the fries were tough

Today I went to Mc Donalds in Kaldenkirchen for the first time. Absolute disaster!! Waited over 1 hour for my order for a fast food restaurant! The food was cold and inedible! The parking spaces are blocked by the drive-in queue, which is why you won't be able to get out of the parking space if you have decided to pick up your order at the branch. When I spoke to the boss, he automatically wanted to give me the amount I paid for the order, but I insisted on my order! I'd rather not say anything about hygiene, it's probably more of a case for the health department!!!

Waited over half an hour for a fries. Yes, there was a lot going on but that's not possible. It wasn't the first time that you had to wait forever for a little something.

Very crowded, waited 34 minutes for fries for my 2 year old who was really hungry and then another 15 minutes to get from the parking lot

No 'fast' food, waited 45 minutes

Waited an HOUR. If you care a little about your fellow man, ask for a marker and do the same as in the photo.

Ordered fries with a cheeseburger from the menu. Waiting time over 30 minutes. About 30 people in the restaurant. If we only worked like this in our stores, everyone would be unemployed and the store would go bankrupt.

The lady with glasses who answers at drive has no respect for the guests who come here to order, swearing at them / not taking orders, this is really not possible

Inside is tidy, everything is spotless, I recommend it

The NPC'S are entertaining. Give the woman who removes the table service signs a raise.

The wrap and McMuffin were really filled with egg, bacon and tomato, just as you would imagine

Everything perfect. The shop was clean, the team was friendly and the food was fresh and crunchy.

Just stood in the McDrive for 32 minutes. It's been an absolute disaster for months. You wait forever, it used to take less than 5 minutes. That was the last time. It's better to go to Burger King, it's easy there, you get used to the taste. I like Mc Doof better, but the service couldn't be worse, unfortunately.

Dirtiest McDonald’s I’ve seen in my life Waited 30 minutes for the food Everything is dirty and smelly everywhere

Very loud door opening and closing. Very slow service.

it's crazy busy and the private door is fucking irritating We have been waiting for our food for half an hour and nothing has happened

By far the slowest McDonald's I've ever experienced. You can get the burgers quicker in the restaurant than here in the drive. Half an hour of waiting and there were 3 cars in front of you.

Waited 45 minutes, after explaining that I had been waiting that long and asking if that was normal, they said yes and turned around. Each table contains food from previous visitors. The food sits too long and is lukewarm.

Long waithing Dirty slippery floor Trash everywhere Order for the 5th time not complete or correct, frites package not filled Verry verry bad company. Is there no district manager ? All the custemors are complainig but nothing chances.

First and last time. Dirty everywhere and they work without gloves it seems they work in the market not in mec!! . I'd rather pay more in the Netherlands and eat clean food. Pay less there, dirty food haha ​​+ 2 days of diarrhea, I will never go there again!

My opinion: What has happened to what was once a pretty nice shop? Food was cold, burgers were always small, the tables, floors, toilets, etc.? Dirty. I don't understand why McDonald's lets something like this get away with this!

Avoid!!!! No service! A simple burger is ready in 50-55 minutes. All the trash bins are full. Everywhere is full of dirty plates. Couldn’t imagine that terrible and chaotic place.

Average waiting time was half an hour counting...

Employees treat each other badly in front of customers. Employees and customers are yelled at. The order was also incomplete. Thank you, we won't be coming back

Was there yesterday, I have to say that this McDonald's is the dirtiest I've ever seen. The floor, chairs and tables were completely dirty. The worst thing, however, was that while waiting at the counter area you could see behind it, only dirty. Never again.

More choice of products than in the Netherlands!

Really awesome; I sent my father to get 1x Smart Menu with cheeseburger and 1x Smart Menu with chicken burger there. Instead, he wasn't understood, he was supposed to say it again at the front and he got a Smartmenu Cheeseburger and a Small McMenu McChicken Classic... that even without drinks - a real juice shop - if you don't speak German you should go work in your home country.

Very bad timing! The waiting time takes a lot.

Food took a long time to be ready. It was dirty inside, there were food items everywhere on the floor and on the tables. The tray carts were overcrowded. The toilets were very dirty!

Unfortunately, waiting times are always very long (20-40 minutes), regardless of the time. Unfortunately, this no longer has anything to do with FAST food.

It's dirty, the employees are deaf and dumb and my cocoa wasn't good with normal milk even though I'm lactose intolerant.

We waited 17 minutes for our food at the McDrive counter and were obviously simply forgotten. Coffee came. You then had to get the rest from the restaurant yourself.

Extremely long waiting times in McDrive at any time. Has nothing to do with FAST food anymore...

Very friendly staff in contrast to Elmpt.

Staff are overwhelmed and do not work to a hygienic standard. Food was cold. Tables weren't clean. Waiting 35 minutes in a McDonald's is a complete disgrace. There are no excuses. Never experienced anything like this. Then burger arrived still cold. All the guests were already pissed at 11:30. I'm curious to see what the situation was like at 12. The owner of this branch must be a genius when it comes to lack of interest. If he or she used 10 to 15 days more brain power to think, he or she would realize that you could sell 3 to 4 times as much. But the health department will probably have to block it beforehand.

Bad experiences (several times) Had to wait almost an hour for our food while people who were after us already got their food. The container with (packaged) hamburgers and chicken nuggets was so full that everything was already cold. Drive took priority over all food. Only 1 employee for the indoor restaurant. Trash trays are so full that we had to leave everything behind. Parking much too small.

Was there for the first and last time. The order took 52 minutes. And it was 8 potatoes and 2 pack of nuggets

Fast food is a thing of the past, it takes forever, the food is often cold, it's dirty, the tables and chairs are just disgusting... Most recently I waited 1.5 hours for my food, the orders were piling up, the display board wasn't right and often the food was wrong or something was missing

Very slow, depressed personnel in connecting to customers and the managers are always just standing in the back, watching a bit… please use NL as a example in how to work..

I've been waiting for my food for 20 minutes now, I just asked how long it would take. “Coming soon” was the statement. P.s I still had time to write this review. Juice shop

It's a nice MacDonald but no different from any other.

Waited 35 minutes for a McSunday and a small Coke Zero

It was busy there and the service was not optimal due to the crowds, but it was okay, who knows, maybe we will come there again, but not on Saturday!👍

The toilets are actually a disaster on every one of our visits. Either it is totally filthy or there is no toilet paper or soap.

It takes years to get your food

Parking spaces are very small. Food is good.

Never had a good time here, but it still fell off a lot. Nothing takes less than 30 minutes here, no matter how empty the store is.

Very nice staff, everything was clean.

A disaster in every way. Every table was dirty even though only one was occupied. Very unfriendly, annoyed staff who didn't speak German. Never again.

11/10/2024. Order number 224 - 16:48 Waited 34 minutes for 1 mc menue, 2 chicken burgers and 1. 6 mcnuggets. When we spoke to us after waiting for 20 minutes, we said: You've only been waiting 20 minutes. After 30 minutes it was also said: We're not a fast-food restaurant, we don't have to work faster. It must also be said that there were “only” 6 open orders! There wasn't a big rush, which would have made the wait somewhat understandable.

No hygiene. They don't wear hairnets and I pay for an order that I don't even get. Big SCAM!!

Always the same. Lukewarm, not nutritious, expensive and hungry again after an hour. What you do for your offspring.

Under all guns. Tables totally dirty, burgers ice cold and fries lukewarm, soggy and totally salty. You can really treat yourself to Kaldenkirchen McDonalds.

I don't recommend it, products are missing in the order, very dirty inside, no one wears gloves on their hands, everything is dirty

Pure chaos. Waited 40 minutes for our order.

Every now and then a real disaster. Mostly fine

Not that busy, but it still takes forever.

So where to start... We waited almost 40 minutes for our food just for the vehicle behind us to get our food. The positive thing was that you then brought us the food. So the service only deserves one star because nothing less is possible. Let's get to food. The Big Tasty boy would have been very disappointed. Not only was there cheese on the edge, but our food was also cold... a shame. Especially with the apple turnover, which should actually be "hot". The large fry was at most a small one. Unfortunately I am very disappointed with the restaurant. Next time I'll go to Tönisvorst again. At least they're fast and good. It no longer had anything to do with fast food, but rather with slow food. There was no apology either. Not only were the employees overwhelmed, but the restaurant was also overwhelmed.

Disaster! Staff totally overwhelmed. Waited 30 minutes for the food. Mountains of garbage everywhere

Almost an hour in the drive in! DISASTER! There was nothing going on inside and only 4 or 5 cars in front of me. When I saw today that there were already 2 cars in front of the counter, I drove straight back.

Ordered at the terminal on October 26, 2024 at 5:26 p.m. We had to wait 3/4 hours until our food finally came.😡😡 Then not completely, then we had to wait another time until the missing citizen was brought. The fuel that was ordered tasted like stale water with a splash of lemon 😡. That was definitely the last time we went there and ordered. This has nothing to do with a fast restaurant anymore. Employees completely overwhelmed, there is also a lack of friendliness. The cleanliness and hygiene leave a lot to be desired. This should be urgently remedied.

McDonald's like McDonald's, but...Untidy, lots of garbage, dirty toilet, slow service, rude staff. And in the end, we waited for half an hour to get out of the parking lot.

It's only a few minutes away from us, but we prefer to go to Kempen. - Long waiting times - Unclean - Something is constantly broken (terminal, screen, ice machine) - Parking lot is often so overcrowded that you can't leave it. If you come here hungry, the best option is to drive a little further to BK. If you absolutely have to go to McD, it's better to park at Obi. Then the car stays intact and you get away again. If, again, the site management reads this: Better traffic management definitely solves 50% of the problems. Then there is less pressure on the boiler, the staff is relieved and everything else becomes easier. More order terminals, repair broken things IMMEDIATELY. Should McD Germany read this: Are sales correct under these suboptimal conditions? Then Nettetal still has potential for another branch.

It was a disaster! Every table was dirty, tablets were piled up on the tables, food was everywhere on the floor. Nobody felt responsible for it. I was there with my children. We waited 45 minutes for food until I asked. The staff was disorganized, overwhelmed and one after the other threw away the food because they couldn't keep up with the orders. The staff just ran around wildly and no one knew what they were doing. I asked if I should make my own food because my burger had been sitting there cold for a while. Looking into the kitchen was an imposition. Hygiene is very important here.

No table service, moderately clean, only half of the 4 screens worked

Worst mcdonalds ever. Took 30 minutes to prepare the food, the French fries where cold. Never again

Very dirty. The restaurant gives the impression that it is never cleaned. I had to get a rag myself to sit at a reasonably clean table. Really sad. The CEO should think about more staff and make sure that the restaurant can also be used. More staff please. Addendum: Fri October 19, 2024 We were there as a group because we were on our way back to Germany from Venlo. Wanted to have a bite to eat at night. Conclusion: still very dirty and disgusting. I don't want to know what the kitchen will look like 🤢🫣 I won't go here again if I can avoid it myself. McDonald's is not actually allowed to call itself a restaurant. One ⭐️ is actually too much. Unfortunately you can't give 0 stars.

If there were 0 points, this would be the case here! Absolutely filthy, from the toilets to the trays to the tables to the return trolleys overflowing. Even the tablets were gross. There was a lot of leftover food under almost every table! We have NEVER eaten such bad plant and chicken nuggets! Hard, old and cold. The Happy Meal came without a box. 2 napkins for 4 people. The wrong book was also there. The Rasta ladies who served us were just annoyed and totally unfriendly and rude. There was no sign of the table service that we ordered at the self-service terminal. Instead, the counter attendant yelled across the room. We will definitely never go to this McDonald's again and this is absolutely not up to the standard of the chain that we know! This would certainly be a case that should be examined by the health department.

Unfortunately, when you go to MC Drive recently, you have had the experience again and again of getting the wrong orders when you ordered. It hasn't happened inside when you ordered it. When eating it was often the case that the fries weren't quite cooked through or that the meat was often cold. Personally, I think it's a shame because otherwise it was always great. I hope it gets better again and then there will be more stars.

We waited for over 20 minutes. In the meantime, we saw several people after us pick up their order earlier. When we spoke to the staff, they indicated that they had overlooked our order. After half an hour finally eating, but no apology or compensation, nothing.

Went shopping in Germany and of course stopped by the Mac on the way home.

Stopped briefly to get something to eat but left without food. It's the worst branch I've ever seen, food is on the floor, mountains of garbage are piled up on the counters, you wait an incredibly long time for the food to arrive (we left after 20 minutes without eating). The employees here are completely overwhelmed

Even like most McDonalds. Not distinctive and a bit cramped.

The food is only lukewarm, the fries have been on display for a while and nothing has been freshly prepared. It's sad that you still have to pay money for something like that. A smooth insufficient.

8 minutes from payment to table is average for Europe! Table service is available here!

Very bad loading, waited over 30 minutes with children. Games table is broken, nuggets are very old, burger patties have fallen apart, dry and old. When asked for a new burger, they get the same products, so all the products are old or they just can't do it. At other branches, if you wait 10 minutes you at least get a drink or a small ice cream as an apology, but here you don't get any of that. No apologies, branch managers were stressed and generally overwhelmed and there wasn't that much demand there either. Thought to have a quick bite to eat but spent over an hour there and it didn't taste good, not even the fries were hot or crispy, tasty, dry and old too and I don't understand how something like that works. I'll never stop at this store to eat again.

Extremely long wait for food, more than 30 minutes. Then there are no trolleys available to return the tray.

Waited over 30 minutes for 4 menus. The store is extremely dirty, including the sanitary facilities. I've never experienced anything like that.

Waited 1 hour at a fast food chain... the branch should be closed and there should be a grilled chicken stand there instead

What can I say about Mäckes... everyone knows how to eat, you can do it. But clean and tidy, I've seen otherwise.

The worst store ever. You stand in line at McDrive for 20 minutes and don't get anything close to what you ordered... I don't know how you can go so wrong with one order: unsalted fries, wrong burger price, mayo instead of sweet and sour sauce and the topping The McFlurry was also wrong! 1 star is definitely one too many.

Definitely the worst McDonald's branch I've ever been to. You wait so long there, even for the smallest orders, something is always missing...

Unfortunately very dirty, disorganized and you wait 30 minutes, even in McDrive. Then there is cold food. There's really a lot going wrong here.

Als 1. habe ich seit der Bestellung 30 Minuten an der Theke in der Wartezone gewartet, als ich nach 20 Min mal fragte ob meine Bestellung noch gemacht wird oder vergessen wurde, wird der Bestellzettel irgendwo herausgekramt und in unfreundlicher Art mitgeteilt dass es noch gemacht wird. In der Zeit hat meine Freundin schon ihr Essen bekommen. Nach dreißig Minuten warten bekam ich meine Bestellung, der Burger sah aus wie zusammengeschmissen, das meiste des Salates daneben. Ich hatte auch noch einen Kakao bestellt der mehr lauwarme Milch war und ein Hauch Kakao darin. Für dieses Menü knapp 10.00€ bezahlt. Als ich an die Theke kam um mich zu beschweren wurde ich nicht verstanden, nachdem ich mich wiederholte rief der Mann seine Vorgesetzte mit Headset, sie sah mich an und lief einfach weiter. Echte Katastrophe dieser Laden. Das war nach langer Zeit das erste und das letzte Mal bei Mces, ich ziehe den Hut vor dieser Arbeit jedoch fehlte da alles an Service.

Employees always seem annoyed. But at 3:30 a.m. it's somewhat understandable. Despite this, the food was delicious.

In our way home from holiday we just wanted to grab something quick and get back in the car. But what a chaos was this McDonalds on a Sunday evening around 18.00. Next time I’ll find something else.

The worst branch I know. Unfortunately the only one in the immediate vicinity. It's always dirty there. Every slightly larger order is missing something. Plus, something is always broken. Today only one of the 4 order terminals worked. Finally we had hair on the burger. Staff always seems overwhelmed. The management changes often and is always a joke. Completely unprofessional leadership. It is incomprehensible that McDonalds cannot provide a remedy here. The situation has been like this for years. We've had enough, after more than 100 visits. We don't go here anymore.

Nice McDonald's restaurant. Friendly designed.

9 times out of 10 the food is not hot enough. It is also usually not very clean. Toilet paper is often out. However, it is a lot cheaper compared to the Netherlands!

The displays and the ceiling are cleaned exactly at lunchtime You won't even be served in German, I have nothing against foreigners, but if you work here you should speak German or at least be fluent in English, but you can't be served in Turkish. Once and never again here. I don't want to come to dinner at all. You wait over 30 minutes for 2 cheeseburgers that are lifeless and cannot be thrown together, are cold and just greasy Taste: I go outside and breathe, it tastes better You don't have to go back in and ask if you're getting something good because they don't understand you anyway. So 1 star is definitely way too much. Normally you have to give stars here

Waiting for 30min for my order. Update after 6y... Still worse McDonald's I have seen.... I just witnessed how worker put returned from outside cheeseburger to new order... Someone should do something about that place 🤬🤬🤬

No respect for staff. Not friendly and bad food and dirty Macdonalds 👎👎👎👎👎👎👎👎👎👎👎😡

Attention dirt slinger! Dirty guest room and unreasonable sanitary facilities! We were there right when the store opened, there was still dirt from the last few weeks in the toilet, dirty toilet brushes on the toilet lid, overfilled trash cans and the sausage from last evening was still laughing in the toilet! Unfortunately the guest room doesn't look any better! Crumbs and dirt from the last few days everywhere. Pack your rubber boots, because instead of cleaning, buckets of water were simply dumped on the floor and the guests have to make their way through the puddles.

Very very dirty there, not recommended

Last shop. After 50 minutes of waiting you are told that your order was forgotten. Simply outrageously not recommended

Unfortunately pretty dirty and unfriendly staff!

Absolutely dirty there, I thought I couldn't see properly. Then a very long wait even though there was hardly anything going on. Hardly any employees speak German and the food is cold and lukewarm.

Nice that they also have different things than in the Netherlands. Nice meal

Samstag Nacht, um ca. 23:50Uhr kamen wir dort an. Wir wurden auf dem Parkplatz vom Filialleiter empfangen , der uns wieder weg geschickt hat, da die Filiale schon geschlossen hat. Obwohl dir Öffnungszeiten bis 04:00Uhr morgens angegeben sind. Doch haben hier die Mitarbeiter anscheinend nachts, wenn weniger Kunden kommen, keine Lust auf ihre Arbeit und schließen einfach früher. Dies ist nicht das erste Mal, dass dies hier vorkommt!