McDonald's in Nettetal

Waiting time is extremely long, staff is rude.

Waited more than an hour for the order, they forgot the order. Toilets very dirty, the rest also very dirty. Totally not recommended. Food ultimately not edible and much too cold

During my trip to the Netherlands, I ordered a 20-piece chicken box with three sauces at the McDonald's Drive-Thru. After continuing my journey, I noticed that the sauces were missing. I ended up chowing down dry. Unfortunately, this isn't an isolated incident here, and I should have known better, but hunger drove me to this special Michelin-starred restaurant. Concentrated work is probably impossible here. The constant background noise from the deep fryers, etc., always reminds me of a hospital intensive care unit, and I'd probably be referred to a ballpark or alcohol rehabilitation center after just one day of work here. I feel sorry for the employees, but you usually learn to count to three in elementary school, and you only have to be able to read it off the receipt. For my next trip to the Netherlands, I'll make myself sandwiches beforehand.

Waited for 2 burgers over half an hour?

Never again – an absolute disaster! We had to wait over 40 minutes for our food – and when it finally arrived, it was cold and completely inedible. The place was chaotic, the staff overwhelmed and unfriendly. Worst of all, however, was the obvious preference given to locals: people from the village were waved through, while we were ignored despite ordering earlier. Corruption on the level of McDonald's – simply unbelievable! We've never had an experience like this. If you don't want disappointment and frustration, you should definitely avoid this location.

According to opening hours open until 4:00 am, we are here at 11:46 pm and the door is locked

We waited 45 minutes. Then, without any apology, the food was slammed down on our table. Some of it was cold. Everything was covered in dirty trays.

Extremely long wait, but the food isn't just warm. The fries are inedible.

McDonald's Kalkenkirchen – Chaos, cold burgers, and a missing receipt We went to McDonald's in Kalkenkirchen on Sunday and actually just wanted to relax and enjoy two McMenu McRibs, a cherry yogurt wrap, and two drinks. What we got instead was a complete mess. The place was packed, the floor dirty – of course, with so many people, that's inevitable. But what was going on behind the counter was truly catastrophic. Nobody knew what they were doing. The employees were running around all over the place, seeming totally overwhelmed and without leadership. You seriously wonder if anyone is even in charge. Who was the shift manager? I have no idea. Maybe they should allocate staff sensibly on such busy days. Make sure everyone has a specific area of ​​responsibility. And yes, I know what I'm talking about. We waited 50 minutes – and I'm not kidding. Meanwhile, the burgers were lying under the heat lamp, waiting for someone to take charge. Other guests were waiting in line for just as long for a drink or ice cream. Some eventually canceled their orders in frustration. At some point, we asked the man at the counter where our order was. He was rummaging through a mess of papers – our order was simply gone. Completely gone. We then told him again, and he made a new one. Next to us stood a girl whose order was also gone – I passed that on to the man as well so she wouldn't miss out. In the end, we got our food. One McRib was hot, the other cold and squashed. My friend's burger was also only lukewarm. The drinks had been ready for a long time – so they were stale. And the cherry yogurt turnover? That was missing at the end. But going back and waiting again? No chance. We really didn't have the nerve for that anymore. Conclusion: If you want chaos, lost orders, cold food, and overwhelmed staff – go for it. Everyone else should think twice about investing their time (and nerves) here. Absolute disappointment.

Unfriendly, listless staff. We waited over an hour for the food (fast food chain), and half of it was wrong.

Horrible, had to wait almost an hour, and then the fries were cold... the staff are completely overwhelmed!!!

I've never been served slower at Mac Drive! And that's been every time! I've been using this service for years!

Really a drama. Very few parking spaces. Ordering takes forever. You have to wait at the cash register because there are not enough table numbers.

You shouldn't go to this McDonald's hungry. I waited 45 minutes. The staff is unmotivated, disorganized, and unfriendly. The cleanliness also leaves much to be desired. After a long wait, the burger was only lukewarm. I don't recommend this McDonald's.

We had to wait almost 1 hour… bad service

Filthy store. 45 minute wait with relatively few customers. Service churns out one order every 5 minutes. While we were waiting, two other customers received their huge order twice. 4 people on staff. 1 prepares the food. 3 mess everything up and wander aimlessly through the kitchen with order slips. No guests at the tables, but 25 people in front of the counter. The display with the completed orders is broken. The order numbers are recited in a low voice, so no one notices when it's their turn. Trash and dirt everywhere, a film of grease on the floor. By the time we finally got the food, it was already cold again. The store is a disaster and a disgrace to the McDonald's brand.

My worst McDonald's experience! We had to wait 40 minutes for our food. When nothing happened, we approached an employee who was extremely rude. When the food finally arrived, several orders were missing. We spoke to the employee, who also reacted rudely, as if it were our fault. The food was also bad. Carelessly topped and with little sauce. Overall, bad. The atmosphere was the same as always. Just McDonald's. Nothing special.

It took forever for the food to arrive, and when I asked for it after almost 30 minutes, the staff was even more unfriendly. My order was incomplete.

The food was served warm and was extremely fresh.

As I often do, I go here, and while I used to always have to double-check my order, I've been pleasantly surprised for a while now. The employees are no longer distracted, they're super friendly, and the order was 100% correct. Shopping at McDonald's is fun again. Thanks to all the hard-working people who worked here today at around 7:15 p.m. A month later today, I'm coming back to Kaldenkirchen and, unfortunately, at 9:30 p.m. I discovered that they had forgotten to pack three burgers. Still delicious. But people make mistakes; you should always check your bag to make sure everything's in there before you drive away.

An absolute disgrace! I went to McDonald's today and ordered a drink in a deposit cup from the ordering machine. So far, so good. But when I later tried to return the cup to redeem the deposit, I was actually told it was from Holland and couldn't be accepted?! What kind of nonsense is that? I got the cup right here in the restaurant 20 minutes earlier. How could it possibly be from Holland? Instead of getting my €2 deposit back, I was fobbed off and ignored. No consideration, no help – nothing. Simply rude. That's how you lose customers. Pocketing €2 per customer like that is just a money-making scheme of the lowest order. I'm really disappointed – that was my last visit!

The food was ice cold and tasted like it had been sitting for three days. If I hadn't gotten back on the highway right away, we would have sent the whole thing back.

Food was disgusting and so was the restaurant, only reason i'd ever go here is because nothing else is open

Unfortunately, it wasn't a good visit to McDonald's in Kaltenkirchen. The wait time was far too long. The staff seemed overwhelmed and uncoordinated. There was also trash everywhere – cleanliness left a lot to be desired. It's a shame; there's definitely room for improvement.

They refuse to speak English. So I couldn't order from the Drive. I had to leave

very long waiting time for the order

Nowadays, that's what they call a large French fry. Just got it, brought it home, and then you see something like this. Sad

The app voucher stopped working shortly before midnight, even though it was still valid for several days. According to the employee, the problem has been going on for a long time. Waited 30 minutes for nothing.

Very dirty, you slip on the floor, and the toilets too. I waited 15 minutes for a coffee. I rarely go to fast food places like this, but nobody needs that.

They close 45 min before actual closing time and didnt even take the time to tell us. They where just looking. Worthless mcdonalds

I do not recommend this mcdonald's long waiting time to eat there and when you get it you get it cold the staff wanders aimlessly plus they chew gum over the food they prepare the food without protective gloves!!!!!!!!

Service below zero, employees walk around and don't know what they're looking for. Very long waiting time for an order, where there are several orders. The monitor for displaying numbers didn't work.

The TS burger was missing salad and a lot more, unbearably bad for the price...I'm disappointed

It takes forever for you to receive your food, in the meantime they prioritize choosing the Happy meal toy

I've been to the store several times now, unfortunately I don't have anything to do with fast food, you have to wait a long time for your food. Last time I had the chicken nuggets, they were like rubber, the cheeseburger didn't go cold and the rolls were hard as hell. I exchanged everything to get fresh ones. Whether at the MC Drive or in the store there are always very long waiting times. I'd rather drive 10 minutes further to Venlo to McDonald's.

To flee service too slow order at 8:12 p.m., it is 8:36 p.m. always no order

Here's a much sharper version of your Google review, still within the character limit: An absolute disgrace! The order board in the drive-thru has been broken for over 5 months, and the intercom hasn't worked for weeks - you can hardly understand a word. Almost every order is incorrect or incomplete. The staff speaks German so poorly that proper communication is hardly possible. For an international company like McDonald’s, this is an indictment. Zero organization, zero customer service – just embarrassing!

So anyone who goes to the drive-in here has to be patient. 45 minutes waiting time until we could order…

Dont go here. Burger tasted off, sprite had no taste. Place was disgusting. Some others were waiting 40 minutes. Wanted their money back but the manager told them this was not true and said they don’t do refunds because the place is full. This place is a joke.

After waiting 45 minutes, they turned out to have forgotten our order. The manager said no. I wanted my money back but that wasn't allowed. The men who worked there said they had forgotten our receipt. Ultimately, after a lot of chatting, I had a choice: still eat, or get my money back. We opted for a refund and moved on to the next Mac. There was also a big mess in the restaurant, they really lost the overview! Making mistakes and not giving in and not offering anything to the customer is apparently how McDonald's works.

You wait a long time, everything is dirty, the tray cart is overcrowded, the worst Mecces I've ever seen

Aside from the fact that the pick-up display board has been broken for months, the background noise is a complete disaster. A company that lets its employees work like this should be ashamed. I will avoid MC in the future.

I like McDonald's But today there is something going on here at caos Staff understaffed and unable to keep up with orders, possibly incorrect team composition. Some don't pick up the order because of the long waiting time and others ask for money back My order seemed to be lost After more than an hour I received the food after a small protest Well at least the food was delicious

Is this a knapsack. Rotten, filthy, God's third set haphazardly behind the counter. Waited 20 minutes for 1 hamburger, 1 cheeseburger and 1 filet-o-fish. That makes you think...ok...at least fresh. And then you realize that everything is just above room temperature. The cheeseburger was probably 2 hours old. And this has happened to me more or less three times in a row in Kaldenkirchen. The shift manager needs to be fired and food control should take a closer look at this store. I hope this store will soon be history. It's all just a bottomless impudence and almost borders on physical harm. And the price is getting more and more expensive and the portions are getting smaller and smaller. I wish McDonalds all the worst in the world. Maybe one of the PR managers in Munich will take pity and comment on the devastating reviews. But they actually know that they only sell overpriced XXXX.

Had to wait a very long time, then still missing items in the order. Restaurant is quite messy.

For the umpteenth time, waiting times of more than 40 minutes for 2 menus

-Dirty -Sticky floor -Forgot your order -Order was a fiasco upon receipt, things were completely missing. -French fries were probably old -Nuggets only tasted like oil The store was good back then, but now it's a complete disaster, I'd rather go further and have a clean MC's that doesn't forget my order and where the food doesn't taste old, I don't like giving bad reviews but here it just had to be.

I drive specially from Viersen to Kaldenkirchen because things rarely go well with an order in Viersen and I get the same snot here. Waiting 30 minutes, ok it was busy, but just like in Viersen, things are forgotten when ordering just because I'm too gullible and after 32 minutes I finally had a bag in my hand and just wanted to go.

We were here today. After all, everything was in a bun ;) and the fries were warm... Unfortunately, there was no disinfectant and the tables were a mess.

Dirty and not pleasant. The tables are sticky and the floor is sticky with dirt. Takeaway orders are often missing something. The food is cold and the fries are a disaster, if you are lucky you will get fresh ones. It's a disaster they should shut it down and fire everyone.

Ice cream takes 50 minutes and I can't back out of Drive!!! I just wanted ice cream!!!!!!

Waited 40 minutes for two cheeseburgers. Cold with a drop of sauce. My colleagues are sitting there today waiting for their order. 248

If you're in the mood for slow food, you can enjoy your cold meal here. I don't have my food yet, but when I get it, it will definitely be cold.

You can wait 45 minutes for a menu, the tables, the toilets are dirty and the staff is so unfriendly.

On our last visit I waited 30 minutes for 1 burger

Unfortunately we had to wait just over an hour for our food. All the tables were dirty and there was rubbish everywhere. The staff was extremely overwhelmed and also very unfriendly.

Food was OK, the staff was very nice.

It was like being in a pigsty. There was still food on the table and the meal took an hour. Unfortunately it is the worst McDonald's I have ever been to.

What's actually going on here? Over 30 minutes, in McDrive at 12:45 a.m.?! How can you manage a store like that? What disgusting management!

Waiting 50 minutes to get a cold burger with cold fries. Ordered Curly Fries, got regular ones, ordered Sprite, got sparkling water...

Waited 45min for cold burgers and missing burgers.... The place was dirty... Staff rude!

The food was delicious 😋 and definitely served hot. The service was very friendly despite the hustle and bustle. The ambience gets one star less because the restaurant and parking spaces are very narrow and limited. All in all, I can recommend the restaurant 👍🏻

Food was good, although it was still quiet, some tables were already in need of cleaning. There was no attention for that. The trays with waste were also not emptied.

Ordered 4 burgers. Two of them good, two of them simply put together wrong. So the Big Tasty Burgers now have McRib sauce on them? And the McChicken is served without chicken? So really no bullet? Just lettuce and mayonnaise?

Very very slow 20 minutes for a coffee

It was crowded, the service made every effort, the menus were good

I do not recommend it, the food is average, very dirty, almost cold, the service is terrible, we waited more than 45 minutes for the order to be brought to the table and it was not yet complete, I do not recommend it nie polecam ,jedzenie średnie ,bardzo brudno,prawie zimne ,obsługa straszna czekaliśmy ponad 45 minutes after zamówienie do stolika i jeszcze nie kompletne,nie polecam

Took forever. Half an hour in a moderately busy shop. The staff seems completely overwhelmed. Efficient working seems to be a foreign word.

On our last visit to this McDonald's we had to wait 45 minutes for our food. Then it turns out that the food is also cold. The last time the big Tasty wasn't complete after picking it up at the drive-in... just a disaster here!

Waited over half an hour for the food. When we asked, it turned out that our food had been forgotten. Then waited another 10 minutes

Horrible Mac, probably the worst... Girls walk around in the kitchen without hats and without uniforms, it feels as if they are in their own kitchen, and not in a public catering facility. The display with the order number does not work, I do not speak German, so for people like me it is important to see your order number and whether it is ready. The room is very dirty, the trash cans are full, I won’t even talk about the toilet. Management should take action and monitor the work of their employees.

Yeah, it's McDonald's. Food worse than a snack bar Food is more expensive than a snack bar Eating takes longer than a snack bar Then why not go to the snack bar? Mcces takes card payment +1

Takes a long time and order was incorrect. After reporting this I was not helped. Only after asking another employee again was I helped. The order was now cold. Never again this McDonalds in Kaldenkirchen for us.

On April 4th, 2025 at 10:45 p.m. ordered food for 2 people and only received food after printing at 11:32 p.m., is it normal to wait 47 minutes for 2 menus? The woman was so rude, I will never eat at your store again.

There is no one in the restaurant and no order, mine is the only one... waiting time is almost 20 minutes

How can a manager simply eliminate half the product range when the store should be serving the full range until closing time? Does the blonde manager with glasses understand that this is a highway turnoff? If you don't want to do your job, contact HR. Shame on you—a management course would probably be in order. Fortunately, things are going better in the Benelux countries.

Unfortunately, the MC Drive in Kaldenkirchen is very slow and unfortunately the order was often incorrect.

A good place for young children, it is closed, their food is quite good and their service is fast

Incompetent and overwhelmed. Ordered 2 McSmartmenues in Mc Drive and received no fries.

It's really sad when the employees can't even manage to pack 2 McSmart menus completely. The fries weren't wrapped... but at least there was mayo. Really poor...

At least open for a nice long time

Failure ! I waited for a stupid coffee for 20 minutes!!!! what is it supposed to be, and what's more, it was supposed to be a latte and they gave it a regular one! Pay more and employ normal people, not flies in the tar!!!

The employee told me that even though I ordered via the app and there were no table numbers outside, I should take a table number from the inside and then carry the food from the inside to the outside. It made a lot of sense, it was impossible to do it any other way. (Very disappointed)

Mostly friendly employees and fast service. However, sometimes more cleaning is needed, because there are many trays of waste on the tables and the tables and floors are dirty. Which is also a downside compared to other branches: very early in the evening, McFlurry and McShakes are often no longer available to order because the machine is being cleaned. At other branches, such as in Mönchengladbach, this is still possible up to an hour before closing time, even in winter. The food is always freshly prepared and brought to your table within a short time via table service. Orders are almost always correct.

Many times they forget to complete take-out orders. Something is constantly missing. The waiting time for a standard order is 15 minutes on average!!! Which is against McDonald's policy!!! And during peak hours, the waiting time is 20-25 min!!! I prefer to go to Holland and pay more expensive but have everything according to the order!!

I waited for 50 minutes and finally got my food. It had become cold because I had to wait so long. I told the staff that, but they got angry and I ended up eating cold food. Not recommended

Next time make sure you include everything in your order! I didn't get my burger, order 206! I still asked if everything was okay! Ordered today at 3:01:37 p.m.! Too bad!

one of the dirtiest McDonald's in the area, In addition, the monitors with order numbers do not work, and this pointless option in every MC - bringing orders to the table

A McDonalds, like everyone else. You have to like the food or not. But the service was better than most because there were enough staff.

This restaurant should be closed immediately. 2 days ago I was there in mcdrive, the employee who was giving my order didn't close the cup properly and the whole cup of coca cola ended up in my car. The cleaning cost over 100€. The only thing I heard from the employee was "sorry, but it's not my fault anyway". I will definitely never go there again, this place is a joke!!!

Took terribly long (45 minutes!!!) for an order for 3 people??? Really terrible!!!

grumpy staff🥲 the cheese was on a lukewarm burger, so no melted cheese. After saying this the response came: 'yes the cheese comes from the fridge' and the fries were tough

Waited over half an hour for a fries. Yes, there was a lot going on but that's not possible. It wasn't the first time that you had to wait forever for a little something.

Very crowded, waited 34 minutes for fries for my 2 year old who was really hungry and then another 15 minutes to get from the parking lot

Today I went to Mc Donalds in Kaldenkirchen for the first time. Absolute disaster!! Waited over 1 hour for my order for a fast food restaurant! The food was cold and inedible! The parking spaces are blocked by the drive-in queue, which is why you won't be able to get out of the parking space if you have decided to pick up your order at the branch. When I spoke to the boss, he automatically wanted to give me the amount I paid for the order, but I insisted on my order! I'd rather not say anything about hygiene, it's probably more of a case for the health department!!!

No 'fast' food, waited 45 minutes

Waited an HOUR. If you care a little about your fellow man, ask for a marker and do the same as in the photo.

Ordered fries with a cheeseburger from the menu. Waiting time over 30 minutes. About 30 people in the restaurant. If we only worked like this in our stores, everyone would be unemployed and the store would go bankrupt.

The lady with glasses who answers at drive has no respect for the guests who come here to order, swearing at them / not taking orders, this is really not possible

Inside is tidy, everything is spotless, I recommend it