McDonald's in Ansbach

Absolutely unacceptable! The kids wanted to go to MC because of the Minecraft toys. Went to MC with six kids and ordered six junior bags. Once we got to our seats, we realized there were no toys in the bags. The kids went to the checkout only to be told, in a very rude way, "They're not available—sold out!" My inquiry with a very annoyed employee was no better. This borders on fraud! Paid and didn't receive any items, no partial refund, no apology. This service is simply dismal!!!

Very clean, friendly staff Really nice and: large parking lot :)

A disaster. A 30-minute wait for two burgers, nine chicken nuggets, and fries. To top it all off, one burger was missing. The other burger and the fries were cold.

We drove through the DrivIn and ordered a citizen without cheese. Food got looked in, packaging with glue without cheese is perfect inside. They drove off and gave the children their food and there was already a lot of screaming, citizens with cheese on them. Pity it's too far to turn back.

Very unfriendly, customers are not taken into account! Were really cheeky! Even the boss! Poorly organized and still no idea!

Bad service, although there are enough employees there, when asked, they say no, there is no table service and they are just treated unfriendly

50 minute wait for fast food? But really not.... completely chilled out employees, no trace of hecticness and still nothing is moving forward.... Unbelievable!

You have to check every single order to make sure everything is there, because half of it is usually missing.

Unfortunately it's difficult to get into the drive-in by car and the parking space isn't nice either. So I parked and went inside. 15 minutes waiting for service and another 10 minutes waiting for 2 apple turnovers! This store is a disaster!

Best McDonald's I've ever been to. Quick service Food is great Cool modern interior 🤙

Unfortunately, ordering in the restaurant is very complicated and difficult for older guests, and the staff is very unfriendly (annoyed) Won't come anymore. Fries lukewarm and flabby✊️👎

We ordered 2 Happy Meals. Unfortunately the gifts were missing. We also bought 3 apple turnovers that we didn't receive.

I bought an MC Crispy Curry as a menu and ate it on the way home and discovered that the cola with ice was warmer than the MC Crispy!🤔

Slowest bored employee I've ever seen. Incompetence at its best.

I went to the drive-thru restaurant today and only got half because the other half was forgotten. Thank you so much for that.

It's a normal restaurant but when you get your citizen and open the packaging you no longer have an appetite, so it always looks like they're throwing everything on the citizen and handing it over there and when you try to eat your citizen everything falls out.

The seating/lounging area smells terrible (like urine). Often very long waiting times for the food, which is already cold. Too bad

Went to the 150kW Rush charging station in McDonald’s and had a latte chai. The charging station is completely dark and my wife would have been really scared alone. Such a dark corner is completely out of the question.

Unfortunately, we have had things missing several times but were paid for. Unfortunately, we only noticed when we got home that it wasn't worth driving back. Last time there was a hair in the burger 🤮

Ali very nice employee, good food and tasty

So I'm not perfect, but today I found a fly in the portion of fries, I wanted it to be normal with the "boss" who came to me, didn't want to do or say anything big, just wanted to say it. I was laughed at and disrespected by the employees. I then asked for a name so that I would know when I was talking, but was laughed at again and then looked at/laughed at me strangely. Like I said, I just wanted to let you know. I would still give another speech. Luckily I photographed the fly.

Ali is the best employee and the service is the best

Once and never again. The staff seemed lethargic and the food was cold. Some tables were covered in trash. Terrible. From now on we prefer to go to the burger restaurant in the city center; it is a little more expensive there, but the service and quality are far better.

Everything was great, unfortunately my colleague Timo's mother stinks of Maggi ❤️

Cappuccino and muffin about 20 minutes

Great McDonald’s best service and cool employees

To be honest, i have no idea ehat food taste like. I ordered for 3 person, waited for 1 hour and got wrong order 3 times. My 3rd order i trow in trash and drive to gas station to eat somthing. + they kicked us out of restaurant, because it was closing time, however, i ordered 1 hour before closing.

Food true disaster Completely cold Service was a real disaster. Burgers were thrown carelessly in the packaging

Cleanest MC I've been to so far! McCoffee products are ok. The rest, as usual.

Long waiting time despite visibly bored staff. Cold food that looks like it was thrown against the window 10 times. The staff couldn't be more unfriendly, not just arrogant, but rather contemptuous. And all this at a time with moderate attendance. Was my last visit to this “fast food restaurant”.

Tastes very tasty Service is very nice

Totally bad, waiting forever and screaming at the back was the worst experience in a McDonald's

If you just want something quick to eat it's okay, but overall it's just like any McDonald's. Unfortunately, communication isn't that good because it's not the strongest German, but it's okay.

Long waiting times, waited 40 minutes for my Big Mac

Very modern McDonald's restaurant and the service is very friendly and helpful.

Nix erwartet, trotzdem enttäuscht. Der saftladen gehört geschlossen. Immer schlechter service und essen. Einfach nicht hingehen

We had to wait almost 50 minutes from ordering until we had everything at the table. Only after complaining did I get everything at the counter when I asked. Although I said clearly that EVERYTHING was missing except the cola. And NO apology or anything like that. Every kebab shop is faster and friendlier

When it comes to MC Donald's, it's always this one. Mostly the drive through and have always been completely satisfied. The employees were always friendly despite the stress.

Everything is great. I recently ordered 20 chicken mc nuggets and got 21 and they were hot too. This time it was clean too, which isn't always the case with mcs!

The food is good but most of the time they don't have ice cream or milkshake

The staff wasn't particularly friendly, the order was put together quickly and was complete/correct

Juice shop!!! Every time something is missing and it's still cold, regardless of whether it's fries or a burger

No food after waiting for 30 minutes. Home without eating. Money is gone. Only catastrophe. The owner should think carefully about this.

Something has been missing several times when ordering to take away. Fries were often not warm and crispy as they should be!!!

It's not a dream McDonald's branch, but I think it's the best fast food place in this region.

The food took longer than the release of gta 6

The milkshake didn't taste like cold milk instead of strawberry and vanilla and the service was just bad

Staff very unfriendly. Food okay

Das Essen war kalt es hat lange gedauert ich war dann um die 40 min suf dem Klo und essen war nicht genüsslich und roh war es eklig und einfach nur zum korzen Mensch ens Kinder da hab ich schon bayrische geredet so sauer war ich

Very nice staff, despite the stress! Some branches can learn a lesson from this! Two cheeseburgers were forgotten in my order, as an apology I gave nuggets for free. I wish you a merry Christmas

We were passing through and stopped at this McDonald's restaurant. Our experience was entirely positive. The restaurant was clean and well organized. We were particularly impressed by the large parking lot, which made it easier for us to park our vehicle. Overall a great visit! Many thanks to the team!

It was nice experience this time. Food was tasty and good prepared. Prices were affordable. And the staff was ready to help and resolve misunderstandings. Recommended.

Looks good after the renovation. Food could be a little warmer.

On Sunday, we had to wait 40 minutes for two menus, from ordering to take-out. I've never experienced anything like that. No apology, nothing. One could have at least expected an apology and a guddie as an apology. Burgers and fries were cold.

After 35 minutes of waiting for a Mc Menu Snall and a Happy Meal, we were told there were 20 orders ahead of us and we just had to be patient. Simultaneous order came after 25 minutes. Disparaging tone and treatment of customers. After an hour and demanding a refund, the order was finally prepared and we were given 2 vouchers for a Big Mac as “compensation”.

McDonald's is getting worse and worse, waited over 3 hours for an order, called 5 times, no one answered After about 3 1/2 hours they brought the food and liked the fries, called four more times, never reached anyone, never ordered there again

Portions are getting smaller and smaller but the prices are constantly rising so in a few years there will be no more McDonald's, you're shooting at your own pace, keep it up!!

Worst, unfriendliest Mc I know!!! Was the last time.

I waited around 30 minutes to order, not great

Almost good, nothing special, they are all the same.

I've never heard of McDonald's Fastfoot like this before. Hard fries, very dark, they had probably been lying around for a while and were warmed up again in the fryer. Burger was cold... this Mc won't see me anymore!

If you have to wait 45 minutes for your food, it has nothing to do with “fast food”. Simply catastrophic.

I love the vanilla milkshake at McDonalds. But in this branch the machine is noticeably often “broken”. A rogue who thinks that you are simply too lazy to clean the device after business hours.

Stood at the checkout for about an hour, not nice...where did the MC from the 90s go 😞

Food was very cold. Nice atmosphere!

Eating takes a long time, it's a lot and they don't speak German

But sorry, people because of the bad review but I was there for 40 minutes that I pay in cash because you get punished for having cash and then you ask the employees and they say yes, we won't do that right now. Next time I'll go to Burger King is better. One star is too much for the rating

Long waiting time at the car counter

Everything is very salty and the meat is a bit raw

When I had to wait 30 minutes for my order and speak to an employee. After another 10 minutes the order was brought wordlessly without an apology!

The ice cream maker is broken AGAIN :((

I would prefer to give 0 stars... pure rip off! Not the first time we've been ripped off by McDonald's in general. Paid whole price and all burgers are missing. Craziness!

Had to wait 30 minutes to order and then another 20 minutes to eat

I was at McDonald's on September 26th, 2024 and it was an absolute disaster. First of all, the service was extremely unfriendly and unprofessional. It seemed like the employees were completely uninterested in their jobs and the customers. I had to wait forever, even though it was normal business for that time of day. But the worst thing was the toilet. It wasn't just dirty - it was disgusting. The floor was wet, paper was everywhere and the smell was unbearable. Apparently they rarely clean there. And then the food: completely disappointing. The burgers and fries were cold and appeared to have been sitting around for a while. I definitely expected more, especially for the price. Overall, an absolute no-go. I won't be eating here again anytime soon.

Update 2: please just never use the parking lot to order. You wait ten times longer because you're not in the way... Over 45 minutes and you see people coming and going - the order is already completed so that the score is correct. "Yes, there's a lot going on today" Update: Since the renovation, waiting times of 30 minutes + ... on days when there is nothing going on... Impossible Every now and then eat something that is rather cooler. Compared to the other fast food chains in the region, it's still good and (almost) always open

Very comfortable since the renovation & the lady at the service is super nice and gave us a lot of joy! Thank you for the gummy bears :)

Important: always look in your doors immediately if you have food to take away. It's happened to me so many times that half of it is missing and it doesn't get any better.

The staff was unfriendly and we had to wait over 20 minutes for our order to be taken because the cooks were just standing in the kitchen and not doing anything.

We waited almost 50 minutes for our food. When we asked, we were just rudely yelled at by the manager whether we wanted our food or our money back. No apology or insight. We were then told that McDonald's was not a fast food restaurant. So it's no longer fast food...that was new to us! We then had to help the staff carry out the order correctly because they kept forgetting something. The food was now cold. The situation could have been resolved positively with an apology and an accommodating behavior, which unfortunately did not happen here.

You will always be disappointed here. Today we unfortunately made this mistake again and came here at the request of our kids. After 45 minutes of waiting and our kids were very hungry, we asked how our order was going. They hadn't even started with our order yet. There was a discussion between us, the parents, and the staff. When we asked whether McDonald's was still a quick restaurant, the employee replied no! The branch in Ansbach is now grotten bad, the food is cold, you wait at least 30 to 45 minutes regardless of whether it's busy or not, even if it's just a small menu or just an ice cream. The staff is unfriendly and reacts very unprofessionally even when asked in a friendly manner. The place is dirty, no attention is paid to cleanliness, there should really be a hygiene check there. A change in staff would also be a good alternative. This time was really the last time we were at McDonalds here in Ansbach The one in Schwabach is worlds better, even though it is a fast food chain.

Ali very nice and good service ansbach

It is not possible to complete the order via the app; if you ask, you will be ignored by the staff at the counter for minutes. Approached an employee three times, sometimes they didn't even answer or they didn't speak German. Then I drove to Schwabach. Everything was great there. Food fresh, staff friendly. No more McDonald’s Ansbach! Absolute disaster!

McDonald's is good for eating and drinking that's good

My royal ts was cold again and it was half past six in the evening If you can't do the system like before, you ate the food warm. You can't eat anything warm at McDonald's, whatever I order is always cold

The friendliest, cleanest and best McDonald's we've ever been to. They were happy about our tip - they deserved it. :-) Many thanks!

I was pushed away three times on the phone when I tried to change my order. Unfortunately, this is not the first time that the branch in Ansbach has exceeded all expectations. Unfriendly staff, unappetizing burgers thrown together and now this promotion. Next time it will be a different burger place...

Staff in a bad mood due to staff absences, long waiting times

Service is a disgrace! I ordered an apple turnover and got one that was cold and 30 minutes over the time used, after my complaint I got a new one. Unfortunately it was exactly the same as the apple turnover before! I then went back to tell the lady at the checkout, who then pointed out to me that the apple turnover is never hot/warm. Simply a disgrace!!

Today we only had apple turnovers that were long past consumption time and cold!

We were at the restaurant in question today. Here you have to pay if you want to use the toilet. You are welcome to redeem the deposit voucher again by placing an order. Nobody tells you beforehand! Only if you have to or you ask the most unfriendly lady on staff to give you a token, but she won't have one for you. Instead, refer to a colleague who answers you in English because he doesn't know with his blank look what you could mean. If you want to order yourself from one of the 4 devices, do yourself a favor and order from the lady in question, it's quicker. Unless you happen to be a technician and know how to get the devices back to working condition. Otherwise, you save yourself from having to give a nice hint, as you will only be reprimanded for this by the said staff. This crew in this configuration is definitely not suitable for stressful situations. If you take the food intended for you with you, please don't be surprised that hot and cold food is served together in the same packaging. When ordering, ask directly whether and how the shake or ice cream machine works. You can choose anything, pay for it (if the device makes it possible) but then getting it is the trick. About the dishes from these McD. I can only say thank you no!!! What happened ? What kind of sauces are on the burgers, salty or bland or both together? What happened to the nugget sauces? Who came up with the idea to change something? Absolute disaster... Summary: So if you feel like a McD. If you want to visit, continue on the A6 until you reach the next one. Never again Ansbach/Aurach!!!

You have to wait so long at the checkout because there is no one working, almost every time even though the employees see that people are queuing and the food takes much longer to be ready than before

Sauce and fries were missing. McFish has become a mini edition. No value for money 😡

Unfortunately, I have to say that the food in our Ansbacher MC is unfortunately not really the "real thing", obviously fast food and so on, but you feel like you have to wait a little longer in the drive-in so that the burgers you get are a little colder .. So if you want fast food, I'd rather go to the Burger King on the highway near Herrieden...

Everything was great, good McDonalds with friendly staff. Of course you can't expect a 5 star restaurant with trained restaurant professionals.

Total chaos, wrong orders and extremely long waiting times, which is a drama

So I waited 20 minutes for my food. -1000 Aura

Very modern McDonalds with a new concept.

I just got one sour cream even though I ordered 2.

A place where you can eat even in the late evening hours. They also work on Saturdays. They also have delivery, but be sure to check delivery hours. You can sit inside or outside. I have the impression that lately it is much cleaner and tidier.

Something is often missing at the drive-in. Mostly something from the HapoyMeal. This has happened to me several times in this branch. Unfortunately, you only notice it when you're already gone.