McDonald's in Ansbach

Worst, unfriendliest Mc I know!!! Was the last time.

I waited around 30 minutes to order, not great

Almost good, nothing special, they are all the same.

I've never heard of McDonald's Fastfoot like this before. Hard fries, very dark, they had probably been lying around for a while and were warmed up again in the fryer. Burger was cold... this Mc won't see me anymore!

If you have to wait 45 minutes for your food, it has nothing to do with “fast food”. Simply catastrophic.

Stood at the checkout for about an hour, not nice...where did the MC from the 90s go 😞

I love the vanilla milkshake at McDonalds. But in this branch the machine is noticeably often “broken”. A rogue who thinks that you are simply too lazy to clean the device after business hours.

Food was very cold. Nice atmosphere!

Eating takes a long time, it's a lot and they don't speak German

But sorry, people because of the bad review but I was there for 40 minutes that I pay in cash because you get punished for having cash and then you ask the employees and they say yes, we won't do that right now. Next time I'll go to Burger King is better. One star is too much for the rating

Long waiting time at the car counter

Everything is very salty and the meat is a bit raw

When I had to wait 30 minutes for my order and speak to an employee. After another 10 minutes the order was brought wordlessly without an apology!

The ice cream maker is broken AGAIN :((

I would prefer to give 0 stars... pure rip off! Not the first time we've been ripped off by McDonald's in general. Paid whole price and all burgers are missing. Craziness!

Had to wait 30 minutes to order and then another 20 minutes to eat

I was at McDonald's on September 26th, 2024 and it was an absolute disaster. First of all, the service was extremely unfriendly and unprofessional. It seemed like the employees were completely uninterested in their jobs and the customers. I had to wait forever, even though it was normal business for that time of day. But the worst thing was the toilet. It wasn't just dirty - it was disgusting. The floor was wet, paper was everywhere and the smell was unbearable. Apparently they rarely clean there. And then the food: completely disappointing. The burgers and fries were cold and appeared to have been sitting around for a while. I definitely expected more, especially for the price. Overall, an absolute no-go. I won't be eating here again anytime soon.

Very comfortable since the renovation & the lady at the service is super nice and gave us a lot of joy! Thank you for the gummy bears :)

Update 2: please just never use the parking lot to order. You wait ten times longer because you're not in the way... Over 45 minutes and you see people coming and going - the order is already completed so that the score is correct. "Yes, there's a lot going on today" Update: Since the renovation, waiting times of 30 minutes + ... on days when there is nothing going on... Impossible Every now and then eat something that is rather cooler. Compared to the other fast food chains in the region, it's still good and (almost) always open

Important: always look in your doors immediately if you have food to take away. It's happened to me so many times that half of it is missing and it doesn't get any better.

The staff was unfriendly and we had to wait over 20 minutes for our order to be taken because the cooks were just standing in the kitchen and not doing anything.

We waited almost 50 minutes for our food. When we asked, we were just rudely yelled at by the manager whether we wanted our food or our money back. No apology or insight. We were then told that McDonald's was not a fast food restaurant. So it's no longer fast food...that was new to us! We then had to help the staff carry out the order correctly because they kept forgetting something. The food was now cold. The situation could have been resolved positively with an apology and an accommodating behavior, which unfortunately did not happen here.

You will always be disappointed here. Today we unfortunately made this mistake again and came here at the request of our kids. After 45 minutes of waiting and our kids were very hungry, we asked how our order was going. They hadn't even started with our order yet. There was a discussion between us, the parents, and the staff. When we asked whether McDonald's was still a quick restaurant, the employee replied no! The branch in Ansbach is now grotten bad, the food is cold, you wait at least 30 to 45 minutes regardless of whether it's busy or not, even if it's just a small menu or just an ice cream. The staff is unfriendly and reacts very unprofessionally even when asked in a friendly manner. The place is dirty, no attention is paid to cleanliness, there should really be a hygiene check there. A change in staff would also be a good alternative. This time was really the last time we were at McDonalds here in Ansbach The one in Schwabach is worlds better, even though it is a fast food chain.

Ali very nice and good service ansbach

It is not possible to complete the order via the app; if you ask, you will be ignored by the staff at the counter for minutes. Approached an employee three times, sometimes they didn't even answer or they didn't speak German. Then I drove to Schwabach. Everything was great there. Food fresh, staff friendly. No more McDonald’s Ansbach! Absolute disaster!

McDonald's is good for eating and drinking that's good

Quite ok for those hot hunger pangs in between. Prices but in my opinion way too expensive!!!

My royal ts was cold again and it was half past six in the evening If you can't do the system like before, you ate the food warm. You can't eat anything warm at McDonald's, whatever I order is always cold

The friendliest, cleanest and best McDonald's we've ever been to. They were happy about our tip - they deserved it. :-) Many thanks!

I was pushed away three times on the phone when I tried to change my order. Unfortunately, this is not the first time that the branch in Ansbach has exceeded all expectations. Unfriendly staff, unappetizing burgers thrown together and now this promotion. Next time it will be a different burger place...

Staff in a bad mood due to staff absences, long waiting times

Service is a disgrace! I ordered an apple turnover and got one that was cold and 30 minutes over the time used, after my complaint I got a new one. Unfortunately it was exactly the same as the apple turnover before! I then went back to tell the lady at the checkout, who then pointed out to me that the apple turnover is never hot/warm. Simply a disgrace!!

Today we only had apple turnovers that were long past consumption time and cold!

We were at the restaurant in question today. Here you have to pay if you want to use the toilet. You are welcome to redeem the deposit voucher again by placing an order. Nobody tells you beforehand! Only if you have to or you ask the most unfriendly lady on staff to give you a token, but she won't have one for you. Instead, refer to a colleague who answers you in English because he doesn't know with his blank look what you could mean. If you want to order yourself from one of the 4 devices, do yourself a favor and order from the lady in question, it's quicker. Unless you happen to be a technician and know how to get the devices back to working condition. Otherwise, you save yourself from having to give a nice hint, as you will only be reprimanded for this by the said staff. This crew in this configuration is definitely not suitable for stressful situations. If you take the food intended for you with you, please don't be surprised that hot and cold food is served together in the same packaging. When ordering, ask directly whether and how the shake or ice cream machine works. You can choose anything, pay for it (if the device makes it possible) but then getting it is the trick. About the dishes from these McD. I can only say thank you no!!! What happened ? What kind of sauces are on the burgers, salty or bland or both together? What happened to the nugget sauces? Who came up with the idea to change something? Absolute disaster... Summary: So if you feel like a McD. If you want to visit, continue on the A6 until you reach the next one. Never again Ansbach/Aurach!!!

You have to wait so long at the checkout because there is no one working, almost every time even though the employees see that people are queuing and the food takes much longer to be ready than before

Unfortunately, I have to say that the food in our Ansbacher MC is unfortunately not really the "real thing", obviously fast food and so on, but you feel like you have to wait a little longer in the drive-in so that the burgers you get are a little colder .. So if you want fast food, I'd rather go to the Burger King on the highway near Herrieden...

Sauce and fries were missing. McFish has become a mini edition. No value for money 😡

Everything was great, good McDonalds with friendly staff. Of course you can't expect a 5 star restaurant with trained restaurant professionals.

Total chaos, wrong orders and extremely long waiting times, which is a drama

So I waited 20 minutes for my food. -1000 Aura

Very modern McDonalds with a new concept.

I just got one sour cream even though I ordered 2.

A place where you can eat even in the late evening hours. They also work on Saturdays. They also have delivery, but be sure to check delivery hours. You can sit inside or outside. I have the impression that lately it is much cleaner and tidier.

We've been waiting at the checkout for 20 minutes, 5 people are waiting here, no one comes Aug 20, 2024 at 9:26 p.m

Something is often missing at the drive-in. Mostly something from the HapoyMeal. This has happened to me several times in this branch. Unfortunately, you only notice it when you're already gone.

The parking lot with the charging stations is closed from 10 p.m. You can wait until tomorrow to order... What a juice shop

Very dry menu. Unfortunately we had to wait over half an hour, even though the food wasn't even complete. It's also a shame that we couldn't communicate in German. Nice restaurant but not enough choice for vegans. Too bad.

Please, include healthy food! Fat and preservatives are horrible!

I am always very satisfied with the food, the service and the ambience on site. We always get our food warm and quickly. The restaurant is very clean. I like being there... Thank you!

The service is super fast and the employees are super friendly! Always happy 🤩

This McDonald's pleasantly surprised us with its service and atmosphere. Service was quick and the staff was friendly and attentive. The taste of the food was up to chain standards and everything was served hot. The interior is clean and well-maintained, which contributes to the positive overall impression. The only thing that could be improved is faster order processing at peak times. All in all a great place for a quick bite in a lovely setting.

McDonald's is so incomparably good that the burgers almost take on a life of their own and will give you a standing ovation the first time you take a bite! The fries are so crispy that they probably reach the golden ratio of perfect, and the milkshakes are so creamy that even a refrigerator would be jealous. The staff are so nimble that they almost seem like superheroes delivering your meal via turbo express. A visit to McDonald’s is like a culinary roller coaster ride that will catapult your taste buds to seventh heaven!

The employees have no interest at all, there is no one there, I wait 10 minutes to give the money, they just stare at me even though I ask many times, it's really bad.

After many bad experiences at the Drive Inn (there was always something missing), I avoided the Mc for a long time. Now we went back and tried a Double Big Mac Bacon TS. And what can you say, now everything was in the bag, but you saved on the product and the Double BigMac Bacon TS was a simple Big Mac. It's not that hard or is that intentional?

It is what it is, the McDonald's in Ansbach is once again a disappointment!!! Service and customer care are foreign words for the employees. If you have to wait over two hours for the food you ordered and have called for the umpteenth time, the answer from the person in charge after the colleague lied to me about the delivery is: “Should I cancel it?” Exactly, that's why I ordered! But are we surprised? No. Enough is enough! It is said: “Learn from mistakes!” – Does not apply to McDonald’s Ansbach! What were you perfect: Burger King!

Nice and helpful restaurant management!

The TV where the orders were shown was turned off

Toilets are chargeable for consuming guests. Super disgusting toilets. It's a shame to have to pay for something like that. Staff just shrugged their shoulders after we asked why we as guests eating here had to pay for the dirty toilet. Tables and benches dirty.

Small but clean place. I changed a cicken wrap because it was cold and they gave me another one that was almost cold.

We have ordered takeaway food several times and unfortunately we have received the wrong product each time. Communication in German is now very difficult. The camera crew was there too. It's important to check when ordering directly at the checkout or drop-off point, no matter how busy the store is.

Hello people, I have noticed again and again that the staff leaves the customers standing (10 minutes) until someone cashes in even though there are 7 of them walking around at the back. I think it's a shame. And my food has been forgotten a few times now The ice cream also came out very runny

Star was only given to write a review. Waited 20 minutes for an ice cream even though the parking lot was half empty. Incompetent employees who don't get anything done. I feel very sorry for the employee with blonde hair because she feels like she has to do everything alone. The only positive thing about this company is the blonde-haired employee who tries to make every customer happy. I would not recommend the visit.

Glue the tables to the floor. You can wait 2 hours at the checkout, it's a shame McDonald's should improve and not get worse. Very disappointed

We come here every now and then because of the children. Can't really complain about anything. The only thing that bothers me a bit is that the drinks are always served with crushed ice. When I last asked the manager, he just said that the ice cream was dispensed automatically by the computer and that you could select it when ordering. But I didn't find anything to choose from. It's also the only McDonald's where the drinks are served like this... but everything else is fine. So it's complaining at a high level.

The employees at the drive-in are super friendly. Eating is sometimes like that.

Friendly employees on site and during delivery - but delivery is outrageously expensive (€3 extra delivery costs and depending on the number of employees on the respective day, constantly changing delivery days and times - then the cold cola comes right next to the warm burger and then only comes still lukewarm. Total no-go: If something is not available, you will receive a voucher without asking instead of a refund of the money (I was pissed), which is then limited to a few weeks of redemption.

Totally unreliable, rude and you stand at the checkout for at least 10 minutes (even though you saw me often enough that I was waiting there for an employee)

Surprisingly became alot better over the years

So the staff is so unfriendly. I ordered a chocolate ice cream and ordered it with a menu. Well then I got my order, except for the ice cream. They just said sorry, we're not there. I didn't get any money back. Instead I got some ice cream that looked like shit. The boss showed no compassion at all.

I'm very rarely a guest at McDonald's, but I was in the drive through today and everything was fine, the nice blonde lady at the drive through checkout was incredibly friendly. 5*

I love it (food) system for ordering bad throws off old people

Food as you would expect from McDonalds, very good. The shop is relatively new but a bit dirty, probably not enough staff. Parking situation is the biggest mess in the world. Drive Thru leads through the parking lot, all cars have to drive back onto the B14 to let some of them out of the parking spaces.

Understaffed at that time, crowds at the machines, long wait for food. An ingredient was missing again. But I already know that there, it happens to me often

Always slow. Sometimes it's just slow and sometimes it's very slow. Doesn't do the words "fast service" justice. Today is generally a superlative of the word "slow"

I've eaten there twice recently. The food was always cold and had no taste. Complaints were ignored. Drive back to Aurach even though it's further away. Here you can break the habit of eating at McDonald's.

Super nice. Super clean. Very tasty. Gladly again.

My rating is based on the standards of McDonald's Germany and is actually not equivalent to other restaurants in terms of the number of stars. The restaurant is modernly furnished and the process works relatively well with the automated ordering as well as the payment system and the serving. As usual, the service staff brings the ordered food directly to the table if you want to stay in the restaurant. This lady was very friendly. The young woman at the McCafe cashed in the customers and at the same time took care of the coffee. Unfortunately, she was a bit overwhelmed by the complex nature of her task, which is why there are some deductions in the service. The cleaner wasn't exactly great either. For example, she places her cleaning utensils against the dining table. She watches in slow motion as all the stuff falls over. She says out loud that she's almost thought so. She didn't clean very carefully either. The serving staff spilled a large cup of cola and had to clean everything first. But where work is being done, mistakes can also happen. The McDrive was more than overloaded at this point. But the crowds were well under control, which definitely speaks for the staff. Maybe next time there will be a fifth star for this branch.

Neversss!!!! Food is cold and raw

I would like to give 0 stars because it was horrible, the order was wrong, the food was cold and raw, the service didn't understand me. never never never again

The branch has seen a significant decline in service and customer satisfaction for some time. Some of the employees are very rude, some employees complained because we sat at a table and placed two orders (one order per person via the Mc App, since coupons cannot be redeemed multiple times). In my opinion, that's not okay at all, it's completely legitimate for two people to redeem the same coupon via their app. If the employees had thought along, they would have seen in the order receipt that two orders had come from the same table and then simply brought them both at once, but no... there is a complaint because you had to walk from the counter to the table twice.

Not ONE order goes by without anything being forgotten

Waiting times are usually very long.

I bought a Mc Flury with oreo there was almost no ice cream in it just oreo it's getting worse buy ice cream almost every Sunday that was the last time

There's always a lot going on and the employees are often overwhelmed with what they're doing 🤨 and German is a foreign language 🫣😵‍💫

Worst McDonald's I've ever been to. Reheated chicken nuggets and fries, and from 4 a.m. there is supposedly no more electricity or gas, but the lights and music are on, but “supposedly” there is no more electricity. I hope I have helped you... I will never go there again and I don't recommend it to anyone... it's a real shame for McDonald's and because I love eating there, I'm really disappointed.

Collaborators can't speak German and are very unfriendly. You wait a long time for food and despite the long wait for food, everything falls apart and is not good

Very long waiting time Burgers, etc. fall into all their pieces after one touch Unfriendly, non-German speaking employees

On May 16, 2024 I ordered from McDonalds via Lieferando. I had to call twice at around 4 p.m. to see whether Lieferando was really working. The answers from the shift manager were “no idea”, “maybe it will come later”, “there are service problems”. Then I was finally able to order at 7:56 p.m. - Called at 8:30 p.m. + called at 9:00 p.m., called at 9:40 p.m. Each time they had no idea, my food didn't come until 10 p.m. It was outrageous what they did there. I was pregnant and hungry and couldn't go out because I had a 9 month old baby at home and didn't have a car.

Now 5 stars because service is great again!

After the renovation a bit confusing but pleasant

Waiting times at checkout are way too long

An employee in the dining room was extremely unfriendly, the rest was fine

Very long waiting times at the drive-in. Food only lukewarm. It was so much better!

ln was missing from menu 2 bigmac

20 nuggets with a strawberry milk shake are always good, but today's experience topped everything. The 20 nuggets were stable as always, but the Michshake was almost as liquid as water and there was dirt in there too!!!🤢

Milkshake doesn't work as liquid as water and the friend left it half empty and with pieces (unfortunately already given back?)

We ordered on Lieferando and had to wait a long time, then we called the responsible McDonald's branch and checked whether we could get our stuff, it wasn't a problem and we got something as compensation 🤙🏽 honor 🤙🏽

I don't understand the reviews lately. The food tastes good, waiting time: 3 minutes, pickup is also good. I keep coming back and everything is perfect

Terrible. Milkshake lukewarm and thin. Complained 3 times - each time more smoothly. In the end, instead, a Sprite that tasted like water and the shift leader refused to hand over a STRAW because, according to the SHIFT LEADER, "Straws are only for shakes". This ruined my grandson's lovely weekend. Geldier, stingy, evil, super expensive but first-class rip-offs. But tables dirty etc

1 star is already too much... Food ice cold... Takes far too long (even though the store is empty) The floor is sticky, overall very dingy... Staff understands & speaks zero German. Never again... really bad branch!!