McDonald's in Pirmasens

McDonald's used to be a must once a month. I remember there weren't these bacteria terminals where you put your food together, they understood my language, the tables were always clean. So Burger King isn't any worse. I can do this to myself once a year.

Was there again: the waiting area for cars is now used correctly, the fish in the "Filet o Fish" is placed in the middle, the order taker is very friendly and you understand and speak German, everything is good!

Always a pleasant experience, good food, nice service, decent wait times.

20 minutes waiting time for nuggets despite ordering online and picking up at McDrive.

A lot going on today and the technology is failing, the printer on the terminal had no paper, so there was no proof of the order, the display board was also broken, only numbers were called out!

I always enjoy driving the 60 kilometers from Contwig to Landau to eat here, the food is great, the staff is very nice, the atmosphere is simply great 👍

A good modern Macces, but unfortunately often with dirty tables. Recently we saw and smelled something extremely disgusting in the toilet.

Very fast service, easy to reach and nice atmosphere.

Service was nice, takeaway food was lukewarm

Very rude staff! And the "shift leader" can't be surpassed in terms of rudeness. We actually eat here regularly with the club - no one from our club eats here anymore. With unfriendly greetings!

I would like to rate the food if it ever came. Been waiting in the parking lot for half an hour. When I asked inside, they said it would be coming soon. We don't order here anymore.

You need a strong stomach to eat this, I felt that way for 2 days^^luckily half of the order was missing^^It's not worth the price anyway then you'd be better off going to a restaurant where you at least get something to eat^ ^ and not half is missing.

Ordered filet fish…no cheese, no tartar sauce. WHO eats a damn filet of fish like this?? It’s a 20 min drive so I cannot take it back.

I haven't experienced anything so unfriendly in a long time!!

Totally customer friendly, I ordered the wrong item and it was exchanged immediately upon request, THANK YOU

Food lukewarm, looks like no one can see through it Today the food was okay, the service was good and quick too

We were there the day before the official opening. The new processes were not yet well established and it took a long time for our food to be brought to the table. But you should also have some understanding for this. The next visit went much better. The newly designed ambience looks very inviting. For food, you either like it or you don't... but "We love it" at least every now and then 😋 Addition: from 5 stars in a short time to a fairly low level... with every visit or drive-thru the level gets worse... you get the wrong products, something is almost always missing from the bag in the drive-thru and the behavior the employee is really absolutely underground! If you have a complaint, you will be insulted, or the missing thing will be slapped down with an outrageous comment! Sometimes people are poorly understood... In the entire time since the reopening, I have only had to deal with a single employee who was nice and polite. This employee has been working there for several years and has always been consistently customer friendly, THANK YOU for that

Small but nice and delicious food

So ordering via Lieferando is really a matter of luck for you. The site is constantly closed or unavailable. It might be nice to take orders by phone. Whether someone calls to inquire about the site or whether you place an order at that time, there is no big difference in time. So there's really a problem there. It's better to order somewhere else instead of waiting an hour or longer to see if you can order at all. Unfortunately, service is not that great

Disaster 35 min wait, cold potatoes..... why don't you love your customers?

Mcflurry was too small and sauce looked like diarrhea

So new location lacks parking when busy. Some days you get delivery faster than ordering in the restaurant. Other days you order on Lieferando and 2 hours later you still have no update and no food. If they are that backed up they should stop accepting delivery orders.

Completely incompetent. 20 minutes waiting in the drive-thru, order incomplete, ketchup for the fries and all sauces for the McNuggets missing. I even ordered an extra one. Not only is it completely overpriced, here you are also cheated out of parts of the deception. Twice within a month, the last time the M Burger was missing, but I noticed it straight away. Unfortunately not this time. I thought the sauces were at the bottom of the bag. There won't be a next time.

Nice place, friendly service, but unfortunately the cheeseburgers seemed to come from the freezer.

Very modern McDonald's branch. Food as always good. Friendly staff.

Normal hamburgers are the size of a 50 cent piece. Never again

Food like any other McDonald's, only with absolutely incompetent staff. Of the last 5 orders, at least 1 part was missing 4 times. When asked, an employee apologized a total of once, otherwise she simply put or threw the missing part on the counter without saying a word. Maybe teach the employees how to pack an order so that everything is in it and what customer service is (at least the basics)

I waited 25 minutes for food. We had table service and the pill sat on the counter for at least 10 minutes until it was brought out. The burgers were cold. When we complained there were new burgers and a lack of understanding.

We've been going here for 2 years, at least once a month, Mecces always delivers, no matter when and at any time. Mecces ps on the 1

Overpriced! Plus a waiting time of 23 minutes!!!!! It's clear that inflation is hitting there too, but for the price that we paid 4th, having to wait so long for our "fast food" is an absurdity:-( We're eating in a restaurant with better quality food (of course by itself), for almost the same price with the same waiting time!!!! Why do people try to do everything faster these days (pre-order via app or the order column) when things are always slower?!?!

This McDonald's was reopened in 2022 and declared the most modern in Germany - and you can see that, including in the design. The "layout" inside cannot be compared to Landau and Bad Bergzabern, for example, it really seems much more modern than the two mentioned above. I ordered an iced tea to take away here in the evening around 11:00 p.m. using the app and picked it up inside. There was no waiting time here either. However, the "counter" for pickup had to be found first because there were no signs and the layout differed from the well-known branches.

The store has been extensively renovated and looks really great! Food is just McDonald's as we know it. Aaaaabut the aunt at the DriveIn ordering counter could definitely be a little friendlier. I wriss, it's hot and there's a lot going on, but "please" and "thank you" don't hurt anyone, "next switch!!!" is more Bundeswehr than service and since when can you no longer order extras??? Our “extra bacon on the burger please” was followed by “it’s not possible!!!” I don't have to admit it, there are even alternatives in Pirmasens with friendly staff

What was ordered wasn't put in the bag, €5.72 was shot at, a torn mess.

First of all: Sometimes I think about not writing about many of my (day-to-day) experiences. The reasons for this are extremely diverse and would go beyond the scope at this point. Every now and then, however, I - often - rethink things and change my attitude. Like in this case. May not be of interest to the EU (end user), but my target is, in this particular case, more C2B oriented. During my visit - date: August 4th, 2024, 6:30 p.m. - in the “drive-thru” (is that how you spell it?), a short waiting time of about five minutes was required, which can be considered extremely acceptable and does not result in any deductions the overall grade leads. When ordering, however, it was immediately noticeable that the employee who took my order was very short - not to say very short! There was no - direct! - Proactive information provided when I pointed out the use of *two* coupons. In plain language: I wanted to order twice with an official coupon, which is definitely accepted in the restaurant (as well as in the DT). I had also communicated this - explicitly - and unambiguously in advance when accepting the order. But I was only given the price for 1 x coupon. Only after my proactive and targeted inquiry did I receive the brief information that this was “not possible”, but I was not given an explanation for the restriction. I then rolled up to the POS to pay, somewhat “irritated”… However, at the POS (=Point of Sale), i.e. the place where payment is made, corporate communication was on a completely different and absolutely perfect level! Chapeau bas! When I asked why the coupon wasn't possible twice, the employee responded pleasantly and extremely (!) in an extremely friendly, courteous and very obliging manner. He explained to me that this is not possible - directly - and that McDonald's has installed a corresponding lock in its POS/KMS to prevent misuse. Understandable for me. Without question. I deliberately noted both the date and time to ensure that this experience is brought to the attention of the supervisor at G3-Service GmbH so that appropriate communication training can be carried out to avoid such 'gross' - and extremely unnecessary - mistakes in the future. I have been successfully active in the customer communication segment for over 2.5 decades now. My point is not that the “opposite” in a DT has to be overly accommodating! Not at all! No! What's more important to me is that the customer has a respectful and cooperative interaction - and that's all that matters, always and everywhere! - the necessary appreciation is shown. Nothing more, nothing less. And - this - I missed the employee when taking the order. An appreciation. A simple appreciation. However, the employee at the checkout window was completely the opposite. Please stay like this! Chapeau bas! There capo! You - EXACTLY are one reason - why you would like to come back again - when you are working - in the (!) restaurant! Pleasant, friendly, engaging and above all: authentic! Without any “ifs and buts”: Absolutely great and perfect performance! You are a candidate for controlling franchise because you have the corresponding 'gene' in you. Once again, thank you very much and very much! They do a really - excellent - good job! Gladly again and again! I really hope that this will be recognized accordingly at G3-Service GmbH!

We were at McDonalds this evening around 10 p.m. with our two grandchildren. The restaurant was at 70% capacity at the time. The staff when ordering was very friendly and took our order correctly, 2 happy meals, 1 citizen's menu + 1 individual burger , took the time to respond to the grandchildren's wishes, so far everything was OK, the waiting time until it was served at the table was about 10 minutes, already long, the grandchildren were already getting impatient then the totally negative surprise, the nuggets and fries from the Happy Meals were just about lukewarm , our fries as well, the hamburgers the same, not even the cheese was melted, that's not possible!!! Wasting time on complaints was unnecessary because the waitress couldn't handle the further orders. When we had choked down our food, I tried to empty the tablets somehow, but all the tablet carts were overflowing, the container for separating residual waste was completely overfilled, the customers just had it Everything was stacked on top of each other, so other customers didn't even bother and just left the serving trays on the tables, a real mess!!! It probably didn't help that McDonalds invested a lot of money in their new branch in Pirmasens and then offers such lousy service, but the only way out is to go to the competition

Excellent poppy, very stylish design and delicious burger and hot potatoes. I really wouldn’t drink coffee there, it’s too sour.

McDonald's branch was very nice. Nice atmosphere and was there very quickly

Very modern McDonalds since the new building! Everything about the food was great, the decor is very modern and you almost feel like you're in a McDonalds in Italy or Spain. The only negative aspects are the lack of a vestibule and room divider, and the small pick-up counter also looks unusual. There is now also McDelivery here and even a “bicycle drive-in” outside, where you can use the app to have your food delivered directly to the bike rack with standing tables. But: there are regular waiting times here (more than 20 minutes often happen), and something is often missing or completely forgotten. Example: 3 Mcflury, one had no other ingredient added at all, the other had the wrong type of ice cream and overall it felt like only half was in there. And the employees don't say a word when asked and just look at you annoyed and accusatory 🤷‍♂️

Very unfriendly staff. Food doesn't taste fresh and takes a long time to arrive. The store is very, very unclean and no one cares about it.

Lots going on, but still friendly and in a good mood.

It was a pleasant evening with friends and we decided to end it in McDonalds. Towards the end I placed another order to round things off again. But after a long wait I got nothing. I went to the counter and politely asked where my order was. The employee's response was “You have received your order. We’re already closed.” I'll briefly describe the outcome of this argument: The order was hidden behind the counter. Not too fondly remembered. See you again.

I won a cheeseburger that I wanted to eat with pleasure until I realized that the burger unfortunately didn't contain any cheese. When I asked for a slice of cheese I was told with wet lips that they had already closed. Unfortunately I can't rate the CHEESEBURGER because the cheese was missing.

I'm traveling in European countries, I came to McDonald's, not understanding German, ordered food to take away, paid, I'm waiting for the order, I remind you: "I DON'T UNDERSTAND GERMAN" they call me some number in German, I approach, show them and they ask me about some Tasche, I don't I understand what it is, I say "no" and they give me the order without a package and I don't understand how to carry a large order in my hands, so the rating is 2 stars, if they gave a package it would be 4 conclusion: people in Germany do not speak English, with foreigners (if you want 5 stars, send food IN A PACKAGE, thank you)

ok, but much too expensive for the smallest and cheapest meals

Once the best app was tested, it simply folds into the parking lot and it is delivered to you.

The impressions are like any MCS standard, but it can't be that a delivery service is innate that is never available and only delivers until 11 p.m. even though MCS is only open until 2 a.m. anyway?? What's the point of that? Please leave it alone

This time the food was served very quickly, which in itself is very strange. Half of it was already cold, so I assume it wasn't freshly prepared.

For a quick snack 'on the road'

Classic McDonalds with a broken charging station for electric cars. Unfortunately I forgot to take a photo of the food, so there are pictures of a snifter and fries from Saarbrücken with the very clear note “similar to picture”. In gastrometry, two fries are similar to one another if and only if they can be converted into one another using a similarity map (this map is also often referred to as similarity).

So I have to say the topping on the burgers is really a catastrophe on one corner and on the other, it's completely carelessly prepared either there's hardly any sauce on it or there's so much topping on it that the sauce and the salad slide off the burger

Everything was great. Couldn't be better. We are excited

Last night we wanted to get something to eat at Mc Donalds, unfortunately it was closed at 3:00 even though the opening times say until 4:00. Very sad :-(

Everything you would expect in a fast food restaurant. Fast food and tastes good. Only the parking spaces are a bit tight.

Food like everywhere else at McDonald's. The store was really clean and nothing was broken. The staff was a bit taciturn, but very friendly. Eat Jam fresh in under 5 minutes. Many other McDonald's can't do that anymore. Very loud from the street right next door, but otherwise a real and positive surprise.

Slightly different and cleaner than other McDonalds

Sorry, it's just cruel that something is always missing or it's completely wrong. The main thing is that you've already paid and then you have to justify yourself if something is missing or wrong. I'll never use the Mcdrive again.

Burger expensive for the size and very dry Burger King is better

It was pretty busy. Order via touchscreen, very friendly service.

There are no more straws with drinks. This makes it hard to drink in the car if you buy something at the drive-thru. MC DONALD'S should be ashamed of themselves.

Ordered a mcmuffin and it arrived after 30 minutes

Now the prices have risen so drastically. It's just not justified. Sometimes super unfriendly. It was super cold there in the winter. Still, the kids love it

took 20 mins and witnessed a robbery, most unprofessional staff i’ve ever seen in my life.

What do you expect from a McDonald's? In itself, sufficient parking spaces. Fast delivery time and, above all, completeness when ordering. Unfortunately, in the past it has happened more often that individual products have been forgotten. If that happens once, it's no problem, but if it happens every other visit, then you get annoyed. To be fair, it has to be said that if a product was declared missing, a subsequent delivery was of course always made. Unfortunately, there are relatively few parking spaces, but the area actually doesn't offer much else. Perhaps the e-car parking spaces could have been saved, as they are usually empty.

It's a McDonald's like any other. Usual food, clean dining room and toilets. Everything OK.

We love going to McDonalds. As we alwas travel with a dog we can unfortunately only stay outside or have takeaway. Still for us the best food chain

So I've never been as disappointed as I was today. I ordered through Lieferando at 11 a.m. It's already 1:26 p.m. and there's still nothing there. I called an hour after ordering, at 12 p.m., and was told it would be delivered shortly. That is not how it works . Dan has been so honest and said it will take longer

It's just a fast food restaurant, open, bright place, computer-controlled food ordering, everything is a bit cold

Modern, clean and friendly staff. Everything was problem-free and the toilet was also very clean. I'm not always that used to being in North Rhine-Westphalia

Conveniently located, otherwise a typical McDonald's. Items ordered are called out, which is not particularly pleasant for employees or visitors when it is busy and loud.

McDonald's again for years, pure disappointment...... Horrible atmosphere... Cold burgers...

McSmart menu, let's be honest, what can you expect for €5.99...

There is nothing to report that not everyone should know about the chain

Now almost unaffordable for people on normal incomes, the audience leaves a lot to be desired, the drinks don't taste the way you're used to

A lot of rubbish is delivered here, if you are over 70 and can even manage to place an order....never again

Completely clean and new. Staff a bit overwhelmed

What can I say, everyone knows MC because it's simply good.

Ordered two large fries for 3.99 euros each, which was quite steep, but then I got two medium ones. So be careful what's in the bag! When you complained you were given the right size without any words.

Very neat and clean. Definitely worth a visit!

Essen typisch. Restaurant furchtbar. Aufbau der Tische im Gegensatz zum vorherigen Mc richtig schlecht. Windfang fehlt sehr, wenn man zu nah an der Tür sitzt, erfriert man fast, weil es ständig zieht. Bei jedem der an den Müll läuft gehen die Türen auf. Kinderspielbereich direkt an den Toiletten, natürlich reizt das die Kinder - nicht cool! Usw

Essen kalt Bedienung macht den Eindruck keine Lust zum Arbeiten Tische und Boden sehr schmutzig Man ekelt sich da zu Essen , hab noch NIE so einen ekligen Mc Donalds Laden erlebt.

Poor service. Fries arrived when everything was already eaten. Missing items: 6 nuggets in a box of 9 (9 ordered). The employees seem slow, distracted, careless (maybe incompetent)

Wer Überraschungen liebt, ist hier genau richtig. Seitdem der McDonald's neu gebaut wurde, gibt es hier nur noch Chaos. Bei allen meiner Besuche hier, war immer etwas bei der Bestellung falsch, sei es die falschen Zutaten im MCFlurry oder gar eine kleine Sprite, statt bestellter großen Cola. Das Personal ist einfach maßlos überfordert. Ich kann niemanden empfehlen hier essen zu gehen. So leid es mir tut, aber der alte war einfach besser! Update: letztes Mal haben wir einen Burger zu viel bekommen und ein anderes Mal einen zu wenig. Nach einer Beschwerde bei McDonald's haben wir immerhin einen Gutschein für ein McMenu bekommen.

Für ein schnelles Essen mit den Kindern ganz ok. Bestellung per App am Tisch, Bezahlung per App und das Essen wird nach ein paar Minuten an den Tisch gebracht.

Ordentlich und zügig. Selten so ein MC Donalds gesehen.

Sehr sauber für ein mc Donalds 😅

Nur der junge Mann als Reinigungskraft war freundlich und konnte auch antworten

Habe einen Big tasty bacon ohne Zwiebeln bestellt, und es waren welche drin. Oben noch der Zettel dass da keine drin sein sollen, dennoch sind sie drin

Restaurant war sauber, aber trotz vieler leerplätze drinnen war es ein Kampf einen freien Parkplatz zu finden. Das derzeit auch noch Ladesäulen für Elektrofahrzeuge in Betrieb genommen werden vermindert dies die zur Verfügung stehende Anzahl an Stellplätzen noch weiter.

Wenn man im Fastfood Restaurant 45 min auf sein Essen wartet ist es zu lange. Die Mitarbeiter interessiert es leider nicht.

Ist zwar neu aber es fehlt noch etwas. Stühle stehen meist kreuz und quer und sieht sehr durcheinander aus. Die Burger sind lieblos eingepackt und meist kalt. Hoffe es bessert sich mal noch.

Długie oczekiwanie na posiłek zamówiony na wynos

Mc Donalds halt, zwischendurch mal echt lecker 😋

Mussten fast 30 Minuten auf unser Essen warten und im Restaurant war eine Überfüllung von Menschen

Essen war verwunderlich schnell an den Tisch geliefert, obwohl der Laden komplett voll war. Eines der Kunder am Tisch warf sein Getränk um, leider war ein Gespräch mit der putzenden Mitarbeiterin nicht möglich, da sie kein Wort Deutsch verstand/sprach. Ambiente wird bei MacDonalds von Jahr zu Jahr schlimmer

Das neue Restaurant wirkt etwas steril. Außerdem scheint das Personal noch nicht immer so mit der Technik klar zu kommen. Das vegetarische und vegane Sortiment ist noch sehr überschaubar. Update 13.11.2023: Immer noch mit der Technik überfordert.

Nichts was es nicht wo anders auch gibt. Service gut..Toiletten sauber, Restaurant laut und voll an einem Vormittag.

Sehr neue Ausstattung. Es dauerte etwas bis das Essen fertig war, da aber einiges los war, war es ok.

Mc Donalds mit Standards wie überall, fritten waren nicht wirklich knusprig und hätten auch wärmer sein können

War okay aber für den Preis gehe ich dann doch lieber zu Burger King oder noch besser eine ordentliche Pizza essen, da habe ich mehr vom 💰

Neu, modern, ansonsten halt McDonalds... 🤷