McDonald's in Pfungstadt

My order was wrong. Nobody understood me, so I was given the wrong order two more times. By far the worst McDonald’s visit ever. 0 stars.

Worst Mc's service, even in Malta they are better organized

Nothing to do with fast food...50 minutes to get the food at the drive in. Absolutely not recommended.

50 minute wait at a fast food chain. Makes a lot of sense in any case.

Mc.drive is absolutely unacceptable! One order per car takes about 6 minutes. 6 cars queued for over 30 minutes

Super cutely decorated with flowers at every dining table. Staff very nice and effective, the Mcdonald's was full on a Friday evening and yet our table (of 6 people) only had to wait a total of 5 minutes. The Mcdonald's is also the cleanest I have ever seen. The toilets are top and well maintained. All around a very good fast food shop

I once ordered food on the go using the app. So when I arrived at the restaurant I pressed the order and waited for about 10 minutes. Food, as always, very tasty and the staff, super friendly 👍

An absolute disaster. The majority of the staff does not speak German and is extremely overwhelmed. (nothing against the people as such, but they shouldn't do any service) Today the store seemed dirty. But the best thing is: A Mac Rib without barbecue sauce, a Big Mac without any sauce. Something is often missing from orders. If it weren't for my son, Mac Donalds would have lost a customer entirely. Maybe you should think about changing the franchisee here. Then Mac Donalds would have less damage to its reputation!!!

It used to be good, now it's very bad... Eternal waiting times

Unfortunately, I've never waited so long for a very simple order for one person. Really annoying. 25 minutes!!

The service was super nice and friendly. But points deducted because 3 out of 9 of my plant based nuggets were obviously not plant based 😑

McDonald Pfungstadt is known for its long wait times, often 20-25 minutes, resulting in cold food. Additionally, they couldn't even give out €50 when paying in cash, regardless of the order method or time of day.

We left again after we noticed that a guest had been waiting for his burger for more than 15 minutes. That's not what I understand by fast food. The staff seemed very overwhelmed.

After the owner changed, they can't get anything done. The staff doesn't understand anything and obviously don't know what to do. At the drive-in you sometimes wait 15 minutes until you can place your order, even though you are standing right at the counter. Once you have placed your order, you wait in line for a good 10 minutes or more. And whether the order is correct and complete should be checked better.

Staff lame Staff unfriendly Food was only at room temperature

Since the change in ownership it's been a disaster... you regularly wait around 20-25 minutes for food. I had to cancel the order because I had to move on and was hoping for a quick meal. For the price that McDonald's now charges, it's a disgrace. No more table service and the employees shout the orders through the restaurant like at the fish market. Important.... Check the order for completeness. No matter whether inside or MC drive

They just stole my order, which I paid by card

I had to wait way too long (I'm still waiting) very poor service and I was ignored

23 Minutes waiting time before i asked for a refund and left. was there 3rd. November 2024, just to jump in and pick a Coffee and some breakfast snacks for my family, ordered for 13 bucks and saw the worst of Mc Donalds live and in action. after 21 minutes waiting t8ime and watching the Manager whirling aimlessly between the warm food chute and the unwilling barista lady spilling coffee over food and not being able to control the situation i ask for a refund, told him he needs dire help from corporate and left .. i asked several guests and all of them reported similar waiting times. the manager apologized with the excuse that he does not have enough staff that day but here are the real issues. - Food was not packed properly, so he was sifting through the warm chute and opened the bags and wraps to identify the food inside , packing what appeared to be an order in his hands and then put it back because he remembered that the drinks have not been prepared. - Coffee Barista was utterly not interessted in preparing coffee and stayed away from the coffee area as good as possible - there was a Janitor Style guy in a Padded jacket filling up Burger patties into the fridge box who was clearly not dressed for Kittchen duty. - the manager was not progressing the Orders in the Display and even when the number switched to "you can pick it up" the order was NOT prepared or gathered.. while the warm chute was FULL of food. The Guests that could pick up their orders (3 Guests during the entire waiting period) were questioning the freshness of the food (out of a good reason) all i all there were few to no processes that were followed , no agreements were in place on how and where to identify food and how to deal with such a sitruation. the manager was clearly over his head by a good distance. only bright spot was the Kittchen lady that prepared the food , she was swift and fast, but the food piled up in the outbox/warming chute instead of being delivered to the guests.. that was really bad that day..

Waiting time over 35 minutes. It doesn't work at all

The food tastes good. However, we had to wait 45 minutes (!) for breakfast! And it wasn't particularly busy. How can something like that be? We were clearly late for our appointment, which was still clearly open!

Completely overwhelmed - over 30 minutes for fries and a coke

It couldn't be slower, you've been waiting half an hour (or more) for the food, hardly anyone at the checkout understands a thing about what you want and if you watch it being prepared you might think they're moving in slow motion. The food was therefore cold and if you wanted to complain you were ignored. Absolute rubbish and not recommended. But the chocolate cake looked delicious

What I experienced there today was something I had never experienced in MC Donald's. The staff barely understood German. Delivery from the terminal to the table was completely wrong!!!! On request there are too few staff, so they should let them. According to the motto: "Closed in the morning, closed at lunchtime"!!!!¡!!!!!!!!!!!!

Modern McDonald's on the A67. Easy to reach - Pfungstadt exit. Clean and well maintained. The only drawback - chaos in the output. The numbers that were displayed were not yet available.

Unfortunately I have to give at least one star... Complete juice shop, can't get anything done here! Waited over 30 minutes for 2 hamburgers. Not recommended!!!!

Simply forget half of your order in the MC Drive. And what we got was already cold and the fries were wobbly and unsalted. After complaining over the phone, you are assured that you will get the missing part of the order "next time"... I didn't remember it that badly... but I haven't been there for months.

The food was completely cold and stuck to the packaging, I don't recommend it

Unfortunately, the staff here doesn't try very hard to work quickly. Orders are shown as ready for pickup even though they are far from ready. Apparently no one feels responsible for the Mc Café and you have to ask someone to be served several times. The floor was very sticky in several places.

Lächerlich, das nennt sich Fastfood. Niemals !!!! Die die das essen einräumen sollte und mich bedienen sollte, war damit beschäftigt Weihnachtslieder zu singen 🙄🙄🙄lächerlich Ich singe auf mein Arbeitsplatz wenn ich alle meine Kunden zufriedenstellen gestellt habe. Kalte Bruger nur weil die fette Kuh damit beschäftigt war zu singen, und an all die albaner die da arbeiten, was denkt ihr was ihr für Möchtegern Superstars ihr seid 🙄🙄🙄 Lächerlich !!!!! Niemals wieder !!!🤢🤮

Sometimes a bit chaotic (forgotten burger/fries/drink...or wrong gift in the Happy Meal), but all in all I like going there. If something is missing, it will be added without any problem.

Not to use toilets. Dirty, no toilet paper, sink not drained... I ask for improvement

Mcs stop. Except this one was newer and cleaner. The waiting time was quite long and somehow there was no indication of when it was your turn. Numbers were called...

A regular McDonald. Unfortunately, the food is really expensive now, so I'd rather go get a kebab :-) Lately there haven't been any table number displays and I have to pick up the food at the counter.

Is the slowest McDonalds ever. 20 minutes is quick here

First of all, it took forever to find a parking space. I placed my order online and easily waited another 30 minutes in the store. It was well attended but only to a limited extent; there were only a few tables occupied in the restaurant. When my order was ready, I checked everything again, except that there were wrong sauces in it (they were swapped without any problems), everything was apparently correct. At home I had a nasty surprise: my Big Tasty Bacon was completely missing the meat, both the bacon and the patty. It's annoying with a menu for almost €13. The fries weren't good either, but rather limp. Unfortunately, it's not worth going back and complaining. Getting down from the parking lot wasn't that easy either because the Mc Drive line was so long that you couldn't get past.

The store was a disaster. I stand in the MC Drive queue for 40 minutes and nothing happens. The staff can't even manage to put the order together without errors.

The worst McDonald's I've ever been to in terms of service, 1 person at the checkout, 1 person in the kitchen waiting 25 minutes for two menus. The service there was an absolute disaster

If I could give minus stars I would give this juice shop -1000. Waited half an hour for food and was a complete mess. The display board is of no use anyway because, according to the operator, work is done according to a piece of paper. Outrageous and what's more, every second order was served even though it was to be taken away.

The store has nothing to do with fast food. Every time you have to wait forever for your food. In the future, it would be better to drive one kilometer more and eat something at the BK

No staff to operate or clean the lounges. Food is very cold when delivered. Not recommended!!!!!

Unfortunately, a very long waiting time at MC Drive ☹️

If you want to wait over half an hour for your food, this is the place for you Update: It was 50 minutes and I had to threaten consequences until something moved. Never again

We often go to McDonald's to eat or eat directly there. However, it has now happened more often that the staff was unfriendly when you asked something. You have to wait forever at the checkout if you want to pay in cash, there is no food that was ordered and paid for, so you have to approach the staff again. Unfortunately, hardly any of the staff speaks good German, so communication is also very difficult. If you ask about a different move, you get pat answers or they don't understand you even though you explain exactly what you want. The restaurant area has often been very untidy for some time now, no clean tables, floors full of food or drink. It's a shame, it used to be very nice here, unfortunately we have less and less desire to come here.

Only the coffee is okay - you have to wait in line for that. During that time other things become cold. The so-called Franzbrötchen, which was in the microwave for too short a time, was really bad

I've never experienced anything like that... there are 6 people standing around pointlessly in the store talking. The customers wait more than 30 minutes for their food and are then asked if they don't like it, they can go a few meters further to the competition. Food cold Restaurant dirty That was the last visit

I can only agree with the previous speakers, this store is an absolute disaster. What this Indian-looking “lady” takes to talk to and deal with customers is really a tough task. No matter what time of day -> definitely avoid this store!

They often forget something from your order

Often things were forgotten when ordering and when you talk to the employees there they are just annoyed. You have to stand at the coffee counter for more than 10 minutes until someone comes. I won't be going there again anytime soon

It has changed a lot for the worse. Hardly any of the staff can speak German anymore. English is just fine. Table service has been completely abolished, and the scoreboard doesn't work for that either. Tables are unclean and some of the leftovers from previous guests can still be found. Today was definitely my last visit.

Waited 40 minutes in the drive in, then drove through and went somewhere else. Absolutely not recommended

30-60min waiting time for McDrive!!!

Everything took forever. Waited more than 30 minutes for the food. Employees overwhelmed and very unfriendly. Not recommended.

The service is simply unbelievable. I had an app-in order that still had to be paid for, but no one came to the checkout for a long time and when the shift manager came to the checkout due to a cancellation because the customer didn't want to wait any longer for their food, we asked how long it was We were told it would still take half an hour and that we should go to another restaurant where we would be served faster. She then disappeared from the cash register without charging us. We then waited some more, there was a huge queue behind us and then we decided to leave because they apparently didn't want to serve us.

Absolutely impossible, absolute juice shop! On a Friday evening at 10 p.m. there are about 50 people waiting for their food because the employees can't move faster than a grandma with a walker. You really can't imagine that, the kitchen staff works in a totally relaxed and calm manner because the display is already overcrowded and the burgers are stacked back on the work surfaces because people are working at the front of the counter as if they were a municipal official... In addition, the shop is probably understaffed anyway, half of the tables are full of leftovers from previous guests and there is probably no wiping. Fast food that you have to wait over 30 minutes for is really a joke. The burger was therefore already cold. The fries weren't salted and just tasted like cardboard. In addition, the screens at the counter have been off for weeks, so you can't see whether the order is being processed or ready. Accordingly, the employees shout through the store as if they were at the fish market in Hamburg. Rarely seen a worse McDonald's.

The store is an absolute disaster. It takes so long to get your food at the drive-thru. This has been going on for over 2 years now! I just wanted a chicken nugget box and stood in the drive-thru for 20 minutes!!!!! If I hadn't paid online they could have canceled the order. And no, please leave the employees alone. They definitely try to do the best. Things are going better in other stores too.

I've never waited so long for a meal at McDonald's

Kein tischservice, lange Wartezeit obwohl kaum was los war, unfreundliches Personal . Tablett für kinder nicht an. Sehr schade war früher anders.

The food is like in every German poppy

Over 20 minutes of traffic jams in the drive in the afternoon, 5th position

Juice shop, cheeseburgers cost 2.99 there instead of 2.29 like on the homepage. Coupons don't work and fries were missing

I wanted to pay for my order on the app, OK it was busy but I stood at the checkout for 25 minutes and was always put off and those who paid at the terminal got their food even though they had entered the fast food restaurant later than me... Thanks

Everything's pretty good, but Mc Drive could be improved. The last time I was there it took 15 minutes. But it wasn't busy. One in front of me, parking lot relatively empty. Funny. Ordering with the app worked quite well.

Ordered 2 small menus. Waiting time almost 45 minutes. Got the wrong sauces, burgers dry and cold. Got the wrong fries which were also cold and dry.

Almost 25 minutes of waiting time for 1 burger, 1 happy meal and 2 cheeseburgers is definitely too long. The employees seem to have virtually no knowledge of German.

Over the last few months my impression of this McDonald's has changed a lot. In the beginning everything was always prepared quickly, but now you spend at least 20 minutes in the store and sometimes 30+ minutes in the drive-thru. The employees are often super unfriendly. I won't go there anymore... 40 minutes waiting time in the drive-in for 5 cars, but then you can still hear employees singing while waiting in the car. Having fun at work is good, but it also has to be proportionate.

Last shop. Employees totally unfriendly. Completely rubbish. No more!

Something is missing from every pickup order. Often not just the sauces, but also burgers and fries. Extremely bad service, didn't even deserve a star.

I felt sorry for the staff. There was a lot going on. But our grandchildren loved it

... Current highlight: 25 min for 2 Cheeseburgers Update: now 35 minutes

Sorry, everything is at the machine, talking is no longer possible at prices like those with a head waiter and a cloth napkin, people, that's not possible!

Total chaos! Nobody speaks German, pick-up slips are uploaded, menus are put together incorrectly or half of them are missing. I waited 25 minutes for two menus, 30 euros for cold burgers! So badly organized!

Nach 25 Minuten hatten wir immer noch nicht unsere Bestellung gehabt. Kunden die nach uns bestellt hatten, haben ihr Essen vor uns bekommen. Das Personal hat nichts hinbekommen. Dann wollte man uns nach 30 Minuten unser Essen uns geben was schon ewig unter der Wärme Lampe gelegen hatte. Nie wieder gehen wir dort hin, war heute das letzte mal

Unfortunately the worst MCD I've ever seen. Almost never eat completely. Burgers are mostly cold from the fries, we don't need to talk about them. You can get through it quicker if you order in a restaurant than in the drive-thru.

Unvollständige Bestellungen Kalte Burger und Pommes Unfreundliches Personal weil die Chefetage scheinbar nix taugt. Geht lieber zu einem anderen Fast Food Laden

Stands at the window with a headset and says MC Drive doesn't work through the headset. The store is ridiculous.

It was busy and in my opinion you had to wait too long for the food, it used to be quicker

Classic McDonald’s with typical selection. The staff was friendly, the food was fresh and good.

Everything clean and freshly prepared 👍👍👍

Früher waren noch frische Blumen auf dem Tisch....an der Kasse eine Mitarbeiterin die kein deutsch spricht. Tischservice war auch mal. Was ist los? Wenn keine Leute,dann bezahlt fair.....

Very nice service, the children enjoyed it very much 😀

Long waiting time, poor quality

The order is always incorrect, really annoying.

English or German speaking employees would be an advantage! Not so soon!

We ordered today at 1:25 a.m. The order was already on the pickup list at 1:29 a.m. but in reality it wasn't ready at all and we only received it at 1:38 a.m. More than half the dishes were already completely cold. The employees couldn't speak German to us. After we got our order, Mirarbeiter only said one word to us: "Get out". We cannot recommend this branch to anyone.

Terrible service, MC Drive has terrible service, very rude staff, often mistakes in ordering!

There was probably too much going on at 2 a.m. Completely overloaded. Waiting time approx. 45 minutes.

This McDonald's was the worst I have ever visited. They didn't give me a check and took away my food.

After we stood in the drive-thru for 35 minutes and no codes worked, the food came cold. You might want to hire more staff for a Saturday evening.

Sticky tables, plus dirt on the floor like pigs.

Older people are asked to order from the machine, but they can use the order machine and answer it themselves. A young customer with 3 children took the time to help and order from several elderly people. And I wonder why the employees don't have time to take an order. Well, if I just mess around and take a quick walk out the door even though there are several customers waiting for their food and I leave the work to just one person, it doesn't surprise me. I waited a very long time for food - 20 minutes

Very nice McDonald's. The staff was friendly, great and the store itself was very clean

Food no longer hot, what a shame Fast service, the tables were cleaned and the toilets were clean.

Great McDonald's branch! Everything tastes delicious and fresh! The premises are very clean and the staff are very friendly.

Food is good but at 12 o'clock without table service that's not possible, people have lunch and come to McDonald's and wait at the checkout?

The order took alittle longer than normal so the icecream was melted and the child's book we ordered was forgotten -- so n0t so happy of a meal.

I'm standing here for about 45 minutes with 2 cars in front of me, that's really bad. Employees go out for a smoke and take a lot of interest in you customers

Worst coffee we've ever had at McDonald's. (More like water with a bit of flavor) Complaints were responded to as if the service staff did not understand the complaint linguistically. 👎👎👎

Tried to use vouchers. Unfortunately, none of these were functional. We then went to the checkout and were told “the product was sold out”. No voucher worked at all and one of them was a burger of your choice... So there was simply no food at all? We then left.

I used the service in the branch to sit down and order to the table using the app. However, after 20 minutes nothing had arrived at my table. I then went inside to check on my food. It was sitting on the counter and was already cold, which I could feel when I laid my hand on it. I asked the cashier why my food wasn't served to the table. I also pointed out that the food was now cold. She simply replied: “It doesn’t matter, take it now.” That was very bad service. There was no mention anywhere that there was no table service or anything like that. In addition, the employee's reaction indicates untrained staff .