McDonald's in Pfungstadt

One of the more modern new McDonald's branches, especially for families with children, you can sit here and relax; there is a fenced-in play area outside. The cleanliness could be a little better, but every customer should simply pick up everything that is thrown on the floor, the staff can't do anything about that. We would be served very quickly

There were four cars in front of me on Mac Drive and it took 15 minutes for me to order. It took another 10 minutes until I received the Mac Grip I ordered, which is unreasonable.

Very pleasant McDonald. Very friendly. Very clean. Top.

Right on the highway and gas station next door

Worst McDonald's visit in my life. Staff very unfriendly and unkempt. In addition, the food was already cold when it was brought to the table, the fries were cold, the chicken nuggets tasted like they had been sitting back there for 2 hours. The staff watched us intrusively the whole time we were eating. The ordering machine didn't work and the person at the checkout wasn't able to take my food. To do this, you have to create a McDonalds acc and then order via the app. I will never visit this McDonald's again and I wouldn't recommend it to anyone else.

Typical McDonalds near the highway. There can be a lot of activity there. Food is usually ok, but unfortunately varies somewhat depending on demand and available staff. Generally friendly service. Toilets are not always really clean.

Were there around midnight, staff overwhelmed and unfriendly. This was crowned with a long waiting time and many errors in the orders. Not recommended, it's better to drive a little further on the motorway😉

Service was very nice and the whole store is very friendly.

No longer usable since the owner changed. Eating takes 30min+ All the old branch managers were replaced and since then there has been no service at all. It's actually a shame because it was always good.

I waited at the cooking counter for 10 minutes then someone came and said someone was coming. 5 minutes later someone came again and said I have to order at the terminal myself, why not right away, I think they don't have enough employees

Unfortunately this has now happened a second time. Ordered a cheeseburger almost two months ago (at the car counter). I came home and wanted to eat it and what was the meat missing, great. I thought “okay happened”. So I was there the day before yesterday. The M ordered two extra meat and two extra cheese. The extra cheese was on it, but not the meat. But the sticker with the information, twice extra meat and cheese, was at least on the packaging. Unfortunately €3.60 in the wind. Unfortunately I wasn't there until the next day. If they said to me there's nothing we can do, they should have reported it straight away. I looked at the lady and asked if I would have to take apart every burger before I went home to see if everything was on it? Answer from her if you want what you order. Yes, thanks for the conversation.

Went there for midnight dinner. Actually enough employees and not full. Apparently nobody wants to work. Food was prepared at different speeds. So the three of us couldn't eat together. Fries weren't ready, burgers were. Result: Food was no longer warm than it was handed out. Apple pockets were empty. Then I had to take chocolate.

I think McDonalds is a crime against humanity. Completely overpriced for the performance. The lowest level of taste. By the way, my opinion also applies to Burger King, Kentucky F., Pizza Hut and/and/and...

Introduction: Generally dissatisfied BUT!!!!! Toilet with the boys always bombastic Main part: But my order was Der M and fries, what I got was the waterfall and salted ice cream sticks. Apart from that, you could use the ice cream sticks in question to punch holes in the table and destroy the cola cups. I also just learned how to play the drums. The Bruger took care of washing my hands after eating. Final part: Conclusion: Now I have thick, thin shit and lousy wet hands. Better than washing your hands in the toilet. Better go to BrugerKing in Bensheim

Never seen such a lame mc before

Not recommended! Unfriendly staff, you don't get what you ordered and then people argue that that's it, they are very self-convincing and refuse to do the right thing! Never again!

I can only agree here. I waited a long time for my food. Otherwise it's fine.

The waiting time was an absolute disaster, uncoordinated, poor language skills... it's all in abundance in the reviews.

The tables were all dirty and full of rubbish. When my food arrived, every burger was cold. I wanted to draw attention to the problem, but it took a few minutes until I found someone who spoke German. I said my food is cold She asked me if I was serious. After a few minutes of discussion, she rolled her eyes and prepared my meal minus a cheeseburger because I had apparently bitten into it too much. The food that came afterwards was full of sauce... Apparently prepared too hastily. I paid €20 for everything. I would have preferred to spend the money at a good Italian restaurant. The employees simply lack the understanding that they owe it to a guest to serve edible food. I think the McDonald's brand is incredibly poorly represented in this location. The employees are unqualified and ensure that you may never go to a McDonald's again.

Waited over half an hour today. The burgers are piling up. Some have been waiting for delivery for 20 minutes, and next to them are just as old fries. The food is only accepted out of desperation because it is guaranteed to be cold. I'm still waiting...

I've been to many McDonald's locations, but this was by far the worst experience I've ever had. The biggest problem was the linguistic competence of the employees - simple orders were not understood, questions were ignored or answered with an annoyed look. Communication was an absolute disaster, resulting in several errors in my order. Added to this was the unfriendly service and an extremely long waiting time, even though there was hardly anything going on. Overall, a frustrating experience that completely ruined my appetite for McDonald's. I absolutely cannot recommend this branch!

0 points for fast food quality. You can eat it. Diarrhea afterwards or the day later.

If you like to eat cold, soggy fries and lukewarm cheeseburgers, you can get them here in beautiful Pfungstadt on McDrive. Approximately 9:40 p.m. on January 24th. in case anyone from management is interested. My before. Unfortunately, absolutely not recommended.

Unfortunately, it often takes a long time until you receive the products you have ordered. Here you could tweak the system again. Parking spaces are often full and you have to drive around until one becomes available.

Very good, well received, well served.

The staff hardly speaks any German and no English! Preparation times min.10 min

Very modern McDonald's. Very nicely decorated

What's happening here is crazy, the order was placed according to the note at 10:15 p.m. and when did I receive the order —-> 11:55 p.m. and it's also incorrect, and the staff hardly understands you at all, and you also the staff Sole your shoes while running and knit new gloves when packing up your burgers, some of which are on display for a good 40 minutes Absolute juice shop

The staff speaks neither German nor English 😂 Unfortunately the shop is not in Saudi Arabia

Not worth any stars, dirty shop. Waited 1 1/2 hours for food!

Thank you, never again. Admittedly there was a lot going on. However, the staff showed no effort and lost track. Some of my companions waited 45 minutes for a portion of fries. The output didn't work at all. It felt like the staff was frantically pressing random numbers to collect. The burgers were still cold. Award for the worst MC I've ever attended, congratulations!

I have no idea what you can do, at least not here. This MC is not recommended with children as all the orders take forever.

The advertised table service is not fulfilled here and is refused when approached by the staff. 15 minutes for 1 small fries and 2 chicken burgers. Tables deliciously sticky. Just wanted to get something for our two little ones on the way home. I now remember why I didn't want to go to McDonald's anymore. Sauladen!

Last shop!!! Every time something is forgotten or done wrong. Employees don't feel like working, the cash register is never manned, the drive-in doesn't open the window because there's TOO MUCH WIND!

The drive in is a disaster. 15 minutes in the car line without moving. This is not acceptable😡

If I could give zero stars I would give minus 2 for non-existent service, rude staff and an incompetent manager!!! Being ignored after 40 minutes of waiting is absurd!!! Luckily I was able to ask customers in front of the store not to go in!!! The last shop and a great flagship 👍

Sorry, but incompetence is hard to beat. Too few staff at peak times and the staff that is there works super slowly. Also worth mentioning is the super poor parking situation. I drove in circles 15 times before I could park. Some people stand at the gas station or in some green space. There are far too many people coming and they don't do justice to it everywhere! I have no idea if that's the intention of McDonald's... This is one of many that work so poorly and it was the last time I was here. There are also easier, better fast food alternatives!

Unfortunately closed although it should be open according to the posted opening times, the website, Google and the app. I see customers arriving and leaving every minute.

Without a doubt the slowest fast food ever. Waited over 45 minutes for a simple order. But the atmosphere was nice and the food was tasty. If you don't have much time, this is the wrong place for fast food.

We stood there in the mcdrive for 30 minutes and weren't served and there was a huge line of cars that weren't served. Then we found out from friends of ours who were in the store that they weren't serving people anymore and then we had to somehow drive out of Mac Drive because it was understaffed or something like that

Only served cold food and after complaining we got cold burgers again. Several people in the restaurant continued to complain after us. Soft drinks were non-carbonated.

Wow the worst ever... we waited almost half an hour for our food. After 20 minutes we went to ask. When the food was finally in front of us, all the burgers (6 pieces) were cold! We then wanted to complain to the shift manager (?) but that was hardly possible in either German or English because no one in this shop understands even remotely that much of these two languages. This is simply bottomless!!! And that's what's called fast food. Terrible!!!

The store was closed even though the app said it was open.

Terrible! Hopelessly overwhelmed staff who work as if in slow motion. Finished orders pile up in the warming area while an entire restaurant full of people wait to finally get their food. We waited half an hour (!). I've never experienced anything like this at any other McDonald's! Our order simply disappeared from the “being prepared” screen at some point, as if it had been deleted. We only received them when we asked. Impossible!

This mcs is not recommended at all, A little Asian woman is chilling in the middle of MCS and doesn't come to the checkout, A fat habibi bosses everyone in the kitchen and doesn't even come to the checkout, Then after I lost my patience I left (waited for half an hour) FAST FOOD

I ordered a vanilla milkshake and got a chocolate milkshake. I also looked in vain for my bacon on my breakfast wrap... We also didn't get all of our Monopoly codes, they were forgotten.

Staff is overwhelmed. Food is prepared immediately but then sits for far too long until someone finally takes pity on putting 2 burgers on a tablet. It took 18 minutes from ordering at the kiosk PC to receiving the 2 standard burgers. The burgers didn't taste good. The restaurant is dirty and the tables are not cleaned because there seem to be too few employees.

One star is still too many! This branch is a complete disaster. Since the change of operator things have been steadily going downhill. At McDrive you sometimes wait up to 30 minutes, even though there are only 2-3 cars in front of you and the store is not full. You should ALWAYS check your order as none have been complete so far. If you then complain about this, you will be insulted by the employees. During my last visit I was told I didn't need to come anymore and could go somewhere else. Something like that is unacceptable. The employees there cannot handle criticism or complaints.

Stood in the mcdrive for half an hour and then the cheeseburgers were so old and cold. Even though the store was full. So I'll never again!!!!

There were 2 cars in front of us at the Mc Dirve, it took 11 minutes until it was our turn then we waited another 4 minutes for the food. When I asked why it was taking so long I was asked by the employee if it was taking them too long why were they driving to us ? Staff seems completely unmotivated and uninterested, unfriendly SO NOT! Staff should be trained PS the food was cold

Paid money - received no food! Order placed in store via app. The order number displayed in the app was displayed as “in progress” on the monitor. After 30 minutes (!) of waiting, the number on the monitor jumped to the “ready for pickup” area. Food was not available at the counter. The generally uncooperative employee stated that she could no longer find the order in her system. Exactly after this statement, the number (coincidentally?) disappeared from the monitor. There was no proof or invoice of the order in the app. The money was still debited via the PayPal payment method. This meant that McDonalds lost me as a customer in the long term. The branch in Pfungstadt has apparently managed to bring system catering to the brink of functionality.

I don’t understand why one employee first sweeps the floors and then goes to take out food to customers? No, I’m not saying that this should be done by different people, but that this employee must first wash his hands with soap, and only then take out the food.

The worst McDonald's I've ever experienced. Totally overwhelmed staff, moving in slow motion and far too few staff. First we had to wait 30 minutes to place an order and then another 45 minutes until the food was ready. However, everything was already cold and hardly edible. Respect to all the friendly customers who went through this without complaining. I'll never be there again.

We hadn't really finished yet, when we were already wiping under our table while we were still standing there getting dressed and our table was being wiped as soon as I picked up the tablet and wanted to take it away. I felt pressured to leave. The table service is sometimes good and quick, sometimes it feels like it takes 20 minutes. Mcdrive is a disaster at the weekend (was only there once so far and it was Sunday). I waited in line for almost 1 hour!! So much for fast food. A plus point is the modern interior and the fact that you can order from the machine. The biggest negative point is the toilets. There needs to be more cleaning and toilet paper refilled.

My order was wrong. Nobody understood me, so I was given the wrong order two more times. By far the worst McDonald’s visit ever. 0 stars.

Nothing to do with fast food...50 minutes to get the food at the drive in. Absolutely not recommended.

Worst Mc's service, even in Malta they are better organized

50 minute wait at a fast food chain. Makes a lot of sense in any case.

Mc.drive is absolutely unacceptable! One order per car takes about 6 minutes. 6 cars queued for over 30 minutes

Super cutely decorated with flowers at every dining table. Staff very nice and effective, the Mcdonald's was full on a Friday evening and yet our table (of 6 people) only had to wait a total of 5 minutes. The Mcdonald's is also the cleanest I have ever seen. The toilets are top and well maintained. All around a very good fast food shop

I once ordered food on the go using the app. So when I arrived at the restaurant I pressed the order and waited for about 10 minutes. Food, as always, very tasty and the staff, super friendly 👍

An absolute disaster. The majority of the staff does not speak German and is extremely overwhelmed. (nothing against the people as such, but they shouldn't do any service) Today the store seemed dirty. But the best thing is: A Mac Rib without barbecue sauce, a Big Mac without any sauce. Something is often missing from orders. If it weren't for my son, Mac Donalds would have lost a customer entirely. Maybe you should think about changing the franchisee here. Then Mac Donalds would have less damage to its reputation!!!

It used to be good, now it's very bad... Eternal waiting times

Unfortunately, I've never waited so long for a very simple order for one person. Really annoying. 25 minutes!!

McDonald Pfungstadt is known for its long wait times, often 20-25 minutes, resulting in cold food. Additionally, they couldn't even give out €50 when paying in cash, regardless of the order method or time of day.

The service was super nice and friendly. But points deducted because 3 out of 9 of my plant based nuggets were obviously not plant based 😑

We left again after we noticed that a guest had been waiting for his burger for more than 15 minutes. That's not what I understand by fast food. The staff seemed very overwhelmed.

After the owner changed, they can't get anything done. The staff doesn't understand anything and obviously don't know what to do. At the drive-in you sometimes wait 15 minutes until you can place your order, even though you are standing right at the counter. Once you have placed your order, you wait in line for a good 10 minutes or more. And whether the order is correct and complete should be checked better.

Staff lame Staff unfriendly Food was only at room temperature

Since the change in ownership it's been a disaster... you regularly wait around 20-25 minutes for food. I had to cancel the order because I had to move on and was hoping for a quick meal. For the price that McDonald's now charges, it's a disgrace. No more table service and the employees shout the orders through the restaurant like at the fish market. Important.... Check the order for completeness. No matter whether inside or MC drive

They just stole my order, which I paid by card

I had to wait way too long (I'm still waiting) very poor service and I was ignored

23 Minutes waiting time before i asked for a refund and left. was there 3rd. November 2024, just to jump in and pick a Coffee and some breakfast snacks for my family, ordered for 13 bucks and saw the worst of Mc Donalds live and in action. after 21 minutes waiting t8ime and watching the Manager whirling aimlessly between the warm food chute and the unwilling barista lady spilling coffee over food and not being able to control the situation i ask for a refund, told him he needs dire help from corporate and left .. i asked several guests and all of them reported similar waiting times. the manager apologized with the excuse that he does not have enough staff that day but here are the real issues. - Food was not packed properly, so he was sifting through the warm chute and opened the bags and wraps to identify the food inside , packing what appeared to be an order in his hands and then put it back because he remembered that the drinks have not been prepared. - Coffee Barista was utterly not interessted in preparing coffee and stayed away from the coffee area as good as possible - there was a Janitor Style guy in a Padded jacket filling up Burger patties into the fridge box who was clearly not dressed for Kittchen duty. - the manager was not progressing the Orders in the Display and even when the number switched to "you can pick it up" the order was NOT prepared or gathered.. while the warm chute was FULL of food. The Guests that could pick up their orders (3 Guests during the entire waiting period) were questioning the freshness of the food (out of a good reason) all i all there were few to no processes that were followed , no agreements were in place on how and where to identify food and how to deal with such a sitruation. the manager was clearly over his head by a good distance. only bright spot was the Kittchen lady that prepared the food , she was swift and fast, but the food piled up in the outbox/warming chute instead of being delivered to the guests.. that was really bad that day..

Waiting time over 35 minutes. It doesn't work at all

The food tastes good. However, we had to wait 45 minutes (!) for breakfast! And it wasn't particularly busy. How can something like that be? We were clearly late for our appointment, which was still clearly open!

Completely overwhelmed - over 30 minutes for fries and a coke

What I experienced there today was something I had never experienced in MC Donald's. The staff barely understood German. Delivery from the terminal to the table was completely wrong!!!! On request there are too few staff, so they should let them. According to the motto: "Closed in the morning, closed at lunchtime"!!!!¡!!!!!!!!!!!!

It couldn't be slower, you've been waiting half an hour (or more) for the food, hardly anyone at the checkout understands a thing about what you want and if you watch it being prepared you might think they're moving in slow motion. The food was therefore cold and if you wanted to complain you were ignored. Absolute rubbish and not recommended. But the chocolate cake looked delicious

Modern McDonald's on the A67. Easy to reach - Pfungstadt exit. Clean and well maintained. The only drawback - chaos in the output. The numbers that were displayed were not yet available.

The food was completely cold and stuck to the packaging, I don't recommend it

Unfortunately I have to give at least one star... Complete juice shop, can't get anything done here! Waited over 30 minutes for 2 hamburgers. Not recommended!!!!

Simply forget half of your order in the MC Drive. And what we got was already cold and the fries were wobbly and unsalted. After complaining over the phone, you are assured that you will get the missing part of the order "next time"... I didn't remember it that badly... but I haven't been there for months.

Unfortunately, the staff here doesn't try very hard to work quickly. Orders are shown as ready for pickup even though they are far from ready. Apparently no one feels responsible for the Mc Café and you have to ask someone to be served several times. The floor was very sticky in several places.

Sometimes a bit chaotic (forgotten burger/fries/drink...or wrong gift in the Happy Meal), but all in all I like going there. If something is missing, it will be added without any problem.

Lächerlich, das nennt sich Fastfood. Niemals !!!! Die die das essen einräumen sollte und mich bedienen sollte, war damit beschäftigt Weihnachtslieder zu singen 🙄🙄🙄lächerlich Ich singe auf mein Arbeitsplatz wenn ich alle meine Kunden zufriedenstellen gestellt habe. Kalte Bruger nur weil die fette Kuh damit beschäftigt war zu singen, und an all die albaner die da arbeiten, was denkt ihr was ihr für Möchtegern Superstars ihr seid 🙄🙄🙄 Lächerlich !!!!! Niemals wieder !!!🤢🤮

Not to use toilets. Dirty, no toilet paper, sink not drained... I ask for improvement

Mcs stop. Except this one was newer and cleaner. The waiting time was quite long and somehow there was no indication of when it was your turn. Numbers were called...

A regular McDonald. Unfortunately, the food is really expensive now, so I'd rather go get a kebab :-) Lately there haven't been any table number displays and I have to pick up the food at the counter.

The store was a disaster. I stand in the MC Drive queue for 40 minutes and nothing happens. The staff can't even manage to put the order together without errors.

First of all, it took forever to find a parking space. I placed my order online and easily waited another 30 minutes in the store. It was well attended but only to a limited extent; there were only a few tables occupied in the restaurant. When my order was ready, I checked everything again, except that there were wrong sauces in it (they were swapped without any problems), everything was apparently correct. At home I had a nasty surprise: my Big Tasty Bacon was completely missing the meat, both the bacon and the patty. It's annoying with a menu for almost €13. The fries weren't good either, but rather limp. Unfortunately, it's not worth going back and complaining. Getting down from the parking lot wasn't that easy either because the Mc Drive line was so long that you couldn't get past.

Is the slowest McDonalds ever. 20 minutes is quick here

The worst McDonald's I've ever been to in terms of service, 1 person at the checkout, 1 person in the kitchen waiting 25 minutes for two menus. The service there was an absolute disaster

The store has nothing to do with fast food. Every time you have to wait forever for your food. In the future, it would be better to drive one kilometer more and eat something at the BK

If I could give minus stars I would give this juice shop -1000. Waited half an hour for food and was a complete mess. The display board is of no use anyway because, according to the operator, work is done according to a piece of paper. Outrageous and what's more, every second order was served even though it was to be taken away.

No staff to operate or clean the lounges. Food is very cold when delivered. Not recommended!!!!!

Unfortunately, a very long waiting time at MC Drive ☹️

We often go to McDonald's to eat or eat directly there. However, it has now happened more often that the staff was unfriendly when you asked something. You have to wait forever at the checkout if you want to pay in cash, there is no food that was ordered and paid for, so you have to approach the staff again. Unfortunately, hardly any of the staff speaks good German, so communication is also very difficult. If you ask about a different move, you get pat answers or they don't understand you even though you explain exactly what you want. The restaurant area has often been very untidy for some time now, no clean tables, floors full of food or drink. It's a shame, it used to be very nice here, unfortunately we have less and less desire to come here.

If you want to wait over half an hour for your food, this is the place for you Update: It was 50 minutes and I had to threaten consequences until something moved. Never again

Only the coffee is okay - you have to wait in line for that. During that time other things become cold. The so-called Franzbrötchen, which was in the microwave for too short a time, was really bad

I can only agree with the previous speakers, this store is an absolute disaster. What this Indian-looking “lady” takes to talk to and deal with customers is really a tough task. No matter what time of day -> definitely avoid this store!