McDonald's in Henstedt-Ulzburg

Normally not noticed negatively or positively.

Unfortunately, I've had the experience that I only get cold burgers, even after the complaint and today, 5 years later, everything is cold as always, but much more expensive. Don't thank me again, dear KFC or Burgerking

One of the worst McDonald's I know. You wait forever in the drive. Now I just turned around hungry again because after 15 minutes of waiting we went exactly 1 car further. With 3 cars in the drive. By FAST food I mean something different

Unfortunately a bit too expensive Otherwise ok for children etc. 🍔 🍟 🍨 and more

I ordered a chocolate milkshake but only received a vanilla milkshake instead. I turned to one of the employees, a man who I assumed was a supervisor because he was dressed differently. He checked the machine and saw that the milkshake bag was half full, but the machine wasn't pulling anything from it. He offered us chocolate sauce over the vanilla milkshake and gave us a small gift as compensation. Although it's happened to me countless times that I've received a vanilla milkshake instead of a chocolate milkshake (at least twenty times since I only order chocolate milkshakes), no one has ever offered us the option of putting some chocolate sauce on top . I would like to thank him in this way, I was very satisfied. I also liked the empathetic attitude. I think he noticed my disappointment that it wasn't a chocolate milkshake and quickly came up with a solution. Thank you!

For me there was one nugget instead of 9

The employees are all at work but the branch is really disgustingly dirty. No matter whether it is a toilet or a dining area. Everything sticks and on the floor you can see what was spilled last week and who walked there.

I waited in line for a long time in Mc Drive again today. Over 25 minutes this time!! You can't be serious, can you? That's not the first thing! Change that otherwise you'll go to the competition!!! In addition, there were no napkins either😡👎👎👎.......

The employee who was at the counter today was rude and cheeky. I have never seen or experienced an unfriendly employee. That was the first and last time I was there, never again

Fast food. MC Donald's cult delicious

At this restaurant, the staff never managed to correctly pack a take-out order. There is always something missing!!! This is not an isolated case, but standard. In more than 50 takeaway orders in the last 10 years, I have NOT ONE TIME that everything was correct!!! NEVER LEAVE THE STORE WITHOUT CHECKING ALL ORDERED INGREDIENTS INCLUDING DIPS!!!!! Yesterday we were once again missing a dressing for the salad! If possible, I prefer to go to the Quickborn branch. They're not perfect either, but at least they're a little better.

Was attacked very stupidly because of a banality. A bit of a shame.

Unless you're there in the morning during the week, it's usually dirty. I think the employees just can't keep up. Recently the dish trolleys were overcrowded, the tables were dirty and the floor was greasy. Some of the burgers were already cold the last few times. It's a shame somehow, it hasn't changed for the better in the last few years.

I drive around the country a lot and all I can say is none is as bad as this one. Cleanliness is mostly poor. Often eaten cold and today the McRib with almost no sauce. At the distribution window in the drive I slashed a car tire because a pipe was cut off (I think it was once a pillar to avoid driving too close to the exit) sticks out of the curb. The restaurant is not responsible for this either, although it is not the first thing. The young man from ADAC already had the same damage there. This is the last store in the Federal Republic.

The branch is really rocky. A lot needs to be renewed or renovated on the outside, but also on the inside.

We usually like it very much. Very nice staff + fresh fast food😁

Food prepared hot and quickly You can smell the toilets throughout the store The whole floor is stuck

New opening hours on weekends suck. No more MC drive at night. It's closed at 1 o'clock. Thanks for nothing 😡

We also have to agree with others. Never seen such a dirty shop. The employees stand there instead of paying a little attention to hygiene. You really leave the store with a bad feeling. I don't want to know what it looks like in the kitchen 😵‍💫😵‍💫

Somehow it doesn't taste good anymore

We actually wanted to have breakfast. Unfortunately we couldn't enjoy it because it was so miserably cold in the restaurant So we preferred to go into our warm car. Not good for McDonald's because otherwise we would have ordered more

Had to wait a whole 40 minutes to get the food at McDrive. Toddler had to go to the toilet while waiting in McDrive and urinated on the grass verge. Food was served ice cold and McDonald's employees shouted at each other over the radio. Sorry, with such waiting times and behavior, we won't be coming back.

The food you received was good, but I expect a little more customer friendliness from the staff in a catering establishment! Especially for people with a migrant background, it can't be that an employee loudly calls you a "colleague" only to point out that you didn't put a cup that you put on the tablet on top. Sorry dear McDonald's team, but that's not possible! Firstly unpleasant for me as a customer and 2nd unpleasant for my children and family who were with me. So I expect at least that the staff is so well trained when it comes to guest relations that they are pointed out to you in a friendly manner and not in such a manner!! I'll involve management on the next one!

Once again I couldn't get Chicken McNuggets at the drive-thru. As they say: Fool me once, shame on you, fool me twice, shame on me. Yes, it's my own fault. Be sure to check the scope of the goods.

Alles super-frisch zubereitet. Beste Pommes ever! Wurden total nett bedient und Ketchup gab es gratis! Kommen gern wieder!

Small branch in the middle of the commercial area. Nice staff and fast service

The service was very friendly, the food was brought to the table quickly, completely and correctly put together, and it was also sufficiently warm. The very sticky floor throughout the outdoor area and the not well-cleaned outdoor seating area for eating were very unpleasant. The cleanliness of the toilet was completely fine, so on this point it was somehow not entirely consistent.

Food was OK, but this McDonald's is dirty. The tables are not wiped down, the return points are not emptied, the toilets smell so bad of urine......the walls were covered in pee......

If you have a long wait, you will receive your food, toys and extras in a short time (40 minutes) and we won't forget any problems

What can you say...like everyone else.

By far the slowest McDonald's I've ever been to. I waited 25 minutes for my food (one ice cream, two McChicken). That's a disgrace. Far from fast food.

I was just at Mc Drive and had to wait 45 minutes until I had my rather small order!!!! I'm there about 3 times a month and it's getting worse. Three cars in front of me and I had 20's nuggets, fries, hamburger, milkshake - which then was just soup because that's ALWAYS the first thing you get! Every pizza delivery company I know is faster!!!

It's really great to eat McDonald's. Service is also very good, really nice people. It really convinces me that you have to go there or have been there. I really like the employees because they are very friendly. Can I miss you all? People almost never forget anything. They rarely forget anything. Greetings Lili

Unfortunately very rude staff. They take a very long time to place their orders and nothing is done about loud, disruptive guests. Getting a tissue seems to be a problem for you too. All in all, go to KFC! They're nice and it tastes better!

Extremely dirty lobby, all you can see are footprints and sticking to the floor... That wasn't the case with the previous operator... The staff is only partially friendly... The burgers have been swimming in sauce for weeks...

There are almost always dirty tables, whether inside or outside, the toilet... oh dear, we'd rather go to Quickborn

Just fast food but friendly service and clean

The food didn't taste fresh. Either it had been sitting for a long time or was fried twice. Hard, dry nuggets… never again The fries had black spots everywhere and they weren't fresh either. You notice it most clearly with fries. I can't judge the ambience because it's McDrive.

The citizen was very tasty freshly made the fries fresh, hot and crispy

The staff here is often overwhelmed, which is reflected in the long waiting times and the often poor cleanliness. But the staff is mostly very nice.

McDonald's is McDonald's You drive into the drive-in, know what you want and order, drive on and pay, drive on and get your bag. No more and no less.

Today, on June 28th, 2024 between 7:30 p.m. and 8:00 p.m., we ate at McDonald's in Henstedt Ulzburg. The food was ok, but probably would have tasted better if the restaurant was cleaner. It was really dirty there (the floor was sticky and littered with dirt/paper/food leftovers. There was no clean table to be found. Toilets were also bad.). The restaurant management should check that the restaurant is being run properly because it looked like it hadn't been cleaned for several days. But the staff was friendly.

AGAIN! Nothing else comes to mind. It was the middle of the day (12 o'clock) when we were there and the whole place smelled like urine! After I had to use the toilet I realized why. Everything was peed, the glasses, the floor. It was already burning in my eyes and it smelled so bad. And then the food. My citizen's flesh was chewy, hard and burnt. What you saw in the kitchen while waiting in front of the counter only suggests that hygiene in this store is not a minor issue, but rather non-existent. NEVER AGAIN!

Great restaurant. Dedicated and friendly team! It tasted delicious. I've been there several times and would love to come back.

A McDonald's like any other. Good service, nice staff. Gladly again and again

Very dirty. We've been there 2-3 times. Last on 1/19/20. 2 p.m. approx. Unfortunately, it is often very dirty there. The tables were greasy everywhere, leftover food, sauces, etc. smeared. The floor was already shiny with greasy dirt (grease?). The tray carts were full to the brim. It is not possible to put the trays away. No paper in the toilet. Coffee was put in paper cups despite eating in the house. I wouldn't rate it that way if it was a one-off... Poorly organized, possibly too many changing staff without proper training. A pity.

It tastes dishonorable and takes a lousy amount of time

Were in the restaurant on June 8th, 2024. The branch is not recommended. In fact, I've never seen such a dirty restaurant. Tables were dirty and sticky, floors were sticky, toilets were dirty, sticky and had no soap. Toilet lid and soap dispenser were broken. Really not nice. When we ate them, the burgers were cold and even after a complaint, the new ones weren't much warmer. Only the staff was friendly and helpful. Unfortunately it wasn't enough to give a good overall impression. A pity

Nice shop and very great conditions

Rude staff on the phone who basically put the phone down right away.

It's rare that you get really hot citizens, fries or nuggets. It's a shame that you only get a drink with too many ice cubes. Tables are not cleaned often. Employees are always super nice and friendly. We want to please every guest and help where we can.

There was nothing to complain about. Fresh and delicious.

I don't know if McDonald's takes this into account, but this branch is the worst McDonald's I've ever seen. I travel all over Europe for work, unfortunately this place is the worst. The worst thing is that my house is very close and my children want something very often. The coffee section is a disgrace, the counter is disgusting, the taste of the coffee is not what it should be. The muffins look like they have been in the fridge for two or three days. The inside of the restaurant smells like urine. I don't want to write more, I'm just writing this so that this branch, which I have to go to very often, can do something about these negative things. I hope someone takes care of this issue. The fact that there is no Mc Cafe in this branch also weakens the b death coffee dessert a lot. I hope these problems will be resolved soon.

Totally normal McDonald's. The food was ready quickly and, as expected, tasty.

The store is a mess. The food is always cold when you pick it up and the employees can't put together the simplest orders correctly. Every time something is missing or there is something wrong in it..... In addition, the burgers are somehow thrown into the package. The store just sucks. If you don't feel like working there, learn something sensible...

They keep forgetting my food that I pay for

Food is becoming more and more expensive and worse and worse Not recommended McDonald In Henstedt-Ulzburg

Nice service. But the cleanliness leaves a lot to be desired. We sat outside... IN THE TRASH. But the floor inside also looked sticky. The toilets weren't any better. It's a shame, it used to be better.

When ordering the junior bags for the children, I asked for a "boy" and a "girl" toy. The waitress then said she had to tell me that she didn't know any boys' and girls' toys. She is a trained teacher and there should be no gender-specific differences in toys. Honestly?... If I raised my children so pedagogically correctly, we wouldn't even be allowed to drive past a McDonald's store. There is probably no food more uneducational than McDonald's!!!

We were there on April 26th. It was sometimes very crowded. There were a lot of staff behind the counter who would rather stand on each other's feet out of apparent boredom than wipe the tables or empty the return carts. You didn't know what to do with the trays. The floor very dirty. We didn't visit any toilets. The food is just like that. like it is at McDonalds. So far I haven't experienced any differences in different branches. It's just expensive fast food.

Very dirty place with grumpy employees.

The people after me and my girlfriend only had to wait about 10 minutes while we had to wait about 25 minutes

Rarely seen such a dirty shop. Food on the floor everywhere, tables not wiped and you have to look closely to see if you're sitting on leftover burgers.

Super nice staff, but if you have food to take away, check the bag! Of the last 5 orders, 3 were faulty, one was even completely wrong...

Very dirty for not getting in until 9:27 The signs are dirty and there is a door open in the play area and it smells strongly of urine When the food came, half of it was missing. The scrambled eggs were missing the butter, which is supposedly not included, but you can get it that way in the other branches McDonald’s has become a depressed adult

I haven't seen anything so incredibly dirty in a long time. Thank you, never again. Although: you can enjoy the entire menu directly from the previous one on the floor 🫣

Unfortunately it became very expensive. When it comes to prices, the competition is SIGNIFICANTLY better now.

Title: Disappointing: Excessive prices and lack of cleanliness at McDonald's I recently visited this McDonald's and unfortunately I am very disappointed with my experience. The prices are grossly overpriced for what you get. The quality of the products does not justify the high costs. In addition, the sanitary facilities were absolutely filthy and completely unhygienic. It was obvious that they hadn't been cleaned in quite some time. This is unacceptable for a company that positions itself as a global leader in the food industry. I sincerely hope that McDonald's addresses and improves these issues as quickly as possible to once again provide a pleasant and hygienic experience for its customers. Until then, I will strongly reconsider my visits there.

Kaltenkirchen 12.4. 8:00 p.m. SE-MD 38 I have little sympathy for companies whose delivery drivers overtake at 65 to 70 km/h in built-up areas out of false ambition

I've never had to wait over an hour for my food at McDonalds

Yesterday when I went to get something to eat for my bro and his girlfriend. At first only 3 out of 4 screens worked and when I got my food it hit me. I had ordered 2 Bic Macs and 1 chicken burger and when I looked halfway into the bag I saw that the chicken burger was missing... My colleague's friend had to move on but she didn't have a chicken burger and that's why she got it gave me one of the big macs, but my colleague was "hungry" for 2 big macs and so I bought him another big mac, of course a new one (€6), but I would have liked to have had my money back or the burger... But no! Instead, they didn't care at all and denied everything....... many thanks to the nice Henstedt-Ulzburg team=(

So first of all I would like to thank Ayhan for the nice service he always gives us and his friendliness, but the Asian branch manager is very cheeky and doesn't care about her customers. We wanted to eat outside today, but it was closed and instead of telling us that normally. Did she directly threaten to call the police?

The burgers were lukewarm. The toilets are so dirty. Feces and urine everywhere. I cannot recommend this McDonald's

This McDonalds restaurant appears to be a franchised restaurant. Promotions regarding toys and other offers are not always the same as other restaurants. Otherwise a nicely decorated McDo. The employees have always been courteous to us. The hygienic condition could be better. This mainly affects the floor and often unfortunately also the outside area, which in most cases seems not to be cleaned during the day. The speed of the staff is... slow. No motivation to process orders quickly. The four of us often waited 20 minutes for our food. No fast food.......

You can also order normally here, the computers take too long because they are confusing. The service was very friendly and quick.

Honestly, is it still okay!? At 10.19 a.m. you are told there is no more breakfast!!! Then if you can't manage it, you shouldn't offer it until 10:30! .Impudence

McDonald's impresses with an outstanding fast food experience. Order processing was efficient and the food came promptly. Despite the occasional hustle and bustle at the counter, the employees were friendly and helpful. The variety on the menu and the quality of the meals were impressive. Overall a positive experience, would happily do it again despite small organizational irregularities.

There are by far better McDonalds. But everyone sees it differently. Not my Maces. Staff very nice.

Dirty environment, dirty table, very dry fries, Hamburger Royal with only two slices of pickles. But it was still tasty

I hadn't been here to MCes in a few years and was shocked at how dirty it was. Many tables were dirty, the floor was littered with leftover food, and garbage was piled up on some tables. There wasn't much going on, a lot of young workers who just don't see things like that, it's a shame.

I was there last night, even though the restaurant was full, everything was ok. An employee was cleaning the lobby the whole time. The food was still warm and delicious.

The toilets were catastrophic! The shop is generally very dirty. Unfortunately you were able to take a look into the kitchen and then left without eating. The smell from the toilet was noticeable in the restaurant. Absolutely worst McDonald's I have ever seen and smelled.

I know why I haven't been here for so long. The first bench we tried to sit on was covered in sticky sauce. At the next table the sauce was on the table top and stuck. + The milk was missing when ordering, which was on the receipt. + Instead of 6 nuggets there were only 5 nuggets in the box! + The cheese was lukewarm and didn't melt. Just as lukewarm as the burger. The toilets were dirty and the garbage cans were full. MC Donalds - you won't see me again anytime soon!

Never again! I've been a vegetarian for years and that's why I ordered the only vegetarian burger. Burger came with beef instead of beyond meat. The meat was fried almost black. While other chains offer several vegan and vegetarian burgers, this location can't seem to tell the difference between two patties.

The entire burger could be thrown in the trash. Rolls cold, cheese not melted. Everything inedible. Drive in Unfortunately, we only discovered it at home.

Only if you have a lot of time...The worst McD I know.Waited forever for my goods (2 pieces) that I pre-ordered via the app.11 employees! fooling around+chatting.I stood there alone+had to wait 15 minutes.Buger crooked+cold.Toilets: super dirty.Never again!

I was there last time! All the tables were totally dirty, when I pointed it out I was just insulted! The shift manager who was there just walked back and forth bored instead of picking up a rag! I had a really good impression years ago that you can see how you can run a store!

Dirty no matter what time of day it is. And I don't mean a chip or two on the floor. The store is just dirty. You also wait a long time and have time to take a closer look at the dirt

The quality of the burgers here used to be better than in other restaurants in this chain, but unfortunately not anymore. Once again the food was more lukewarm to cold than hot. The prices are now so high that the price/performance ratio is no longer right. It is also noticeable that not everything is clean anymore. During the last visit, all the tray trolleys were overflowing, there was rubbish lying next to them and trays were left on the tables. The interior is often very cold and drafty.

Wir waren gleich 2 mal hier. Das Essen zusammen geklatscht, alles kalt lange Wartezeit wir essen da nicht noch mal, Essen zu teuer Preis Leistung stimmt überhaupt nicht

He was the only one in the drive-in and was supposed to pull up 5 meters even though there was no car behind me. I can only imagine why, probably to tune some internal time specifications. The colleague then brought me the order. I checked quickly and fries were missing. Just then someone came from behind. It's not easy to get out there because it's very narrow and a car came backwards. So I should have driven around once and then gone in. Then I gave up the fries and went home. The rest looked complete until I wanted to eat the Royal Ts. In my 35 years, I've never had a burger without meat. Congratulations 1 star

There was only half a slice of cheese on each fish mac. And it's best not to visit the toilets. They are very dirty and there is obviously no cleaning schedule. Yuck

Made a stopover with 2 adults and 3 children. After ordering, we found that there were an estimated 12 tables free, but not one was remotely suitable for eating due to poor cleanliness. Employees were informed of this, they responded promptly and all tables were cleaned quickly. While waiting, noticed how dirty the floor in the guest area was. Various leftover food littered the floor. The food that had now been served had cooled down so much that as a guest you would have to think that the burgers had been on display for some time. The big hitter was then waiting for us at the local ceramics department. In the women's toilet, everything that the body excreted "downstairs" was equally distributed on the floor, toilet seat and walls; there must have been no checking or cleaning there for hours/days. Similar conditions in the men's toilet, floors full of urine, trash cans overflowing, no paper. I'm not picky, but that was the last straw.

Burger sind kalt, schmecken immer mehr nach Pappe, Service ist gut.

Als wir da waren die Speisen wie immer in dieser Kette, manchmal muss es auch mal Pappe sein. 1x im Jahr... Ja Service..welcher Service wenn man vor einem Apparat steht??? Was sollte den der Mensch an der Aufgabe groß machen? Guten Tag, Guten Appetit, auf Wiedersehen!!! Alles für den Gewinn und wir gehören dazu 😵😵😊

Restaurant zu kühl und die Burger waren lauwarm

Eismaschine hat abends am 01.01.24 funktioniert, bin begeistert 😅

Es war leider nicht so schön gewesen. Wir haben eine halbe Stunde aufs Essen gewartet. Dann war es leider auch kalt gewesen und es fehlten Sachen, die wir bestellt hatten. Haben sie im Nachhinein aber bekommen. Die Plätze waren sehr dreckig gewesen, wir mussten unseren Platz selber sauber machen, damit wir überhaupt dran sitzen konnten. Alles in allem war es nicht angenehm gewesen..

Ich finde das Essen ist besser als in Spanien. Es ist generell toll . Für Kinder gibt es eine Ecke und eine Rutsche draußen 😉. Es ist toll.

Eine halbe Stunde auf essen gewartet und dann alle Pommes kalt gewesen...dann noch vegie Nuggets bekommen die gar nicht veggie sein sollten... Für die Preise lohnt sich das da nicht mehr hinzugehen