McDonald's in Hennef (Sieg)

The incredibly friendly lady at the drive-thru is the highlight of this McDonald's and a shining example for the entire company! I think she should be voted the best McDonald's employee in Germany. We drive all the way to this McDonald's even though others are closer, because this person always brightens our day.

I have nothing negative to say. Perfect!

I was there around midnight yesterday. Great. Everyone was friendly. The food was top quality.

We were here today with our daughter. Very dirty; tables, benches, and the floor were heavily soiled. When we asked for it to be cleaned, they only gave the table a quick wipe with a cloth. No napkins on the tray. The fries were cold and unsalted. Only one high chair, which, due to the fixed stools, barely fits at any of the tables. No balloons for the kids.

I love that one lady at the counter; she's always very friendly and in a good mood. The food is quite good too.

Could you maybe remove this McDonald's from Lieferando or something similar? It always says they deliver, but it's a complete gamble. Sometimes they deliver, sometimes they don't, and it's annoying because you always end up having to tell someone who's really looking forward to their food that they're not delivering again. It should be all or nothing, but this is awful!

Consistently good McDonald's. The food has always been good and hot, and not just thrown together so you have to assemble everything yourself. I've never actually heard the staff speak to me, but that's not a complaint. Inside, it's usually very clean and nicely decorated, and there's plenty of seating outside as well. From personal experience: Chicken nuggets are always worth it; they're always warm, or sometimes even piping hot, AND I've even had the pleasure of getting a double chicken nugget.

Great McDonald's with friendly staff! The food was excellent, and the restrooms were very clean. Parking is available. The interior could be a bit nicer, for example, with more larger fish and proper seating.

Huge praise to the super friendly lady taking orders at the drive-thru; by far the friendliest server I've ever spoken to at McDonald's. The food was ready quickly and freshly prepared. Thumbs up! 👍🏻

I picked up food for our little family there after a long, stressful day at work. I drove home with it (6 minutes). When I got home, I was disappointed to discover that the Big Tasty Bacon was missing from my meal and my shaker fries were very cold. So, for dinner, I only had cold fries and a Vio (still water). Very annoyed, but despite this misery, I called the branch and explained the problem. The employee made me feel very sorry for the mishap and that he could understand how frustrating it was. He immediately offered me a credit. Absolutely solution-oriented and very friendly. The food was standard, as you would expect from McDonald's.

Food is McDonald's, service is great here.

Simply disgusting. The fries and nuggets were soaked with grease and not crispy (but they were fresh from the fryer, so they probably didn't keep to the time because they were too busy). The burgers were carelessly slapped together and had barely any sauce.

The people at the drive-thru are super nice!🤝🏽

Food as usual, but the toilets... 🤮disgusting!

Unfriendly staff forgot part of my order and didn't even apologize when I pointed it out.

Doesn't even deserve half a star. I was just there with my husband and we got horribly cold food! Simply do NOT recommend it!

I come to this McDonald's regularly when I'm in the area. Standard McDonald's, you get what you expect. However, the service was a negative. I ordered the "Spicy Dip Set" along with a 20-piece McNugget because it was advertised in the app. Ordering and paying was no problem, but unfortunately, the dip set was no longer available. Too bad, I only ordered (and paid for) the nuggets because of this dip set. The friendly employee who was serving at the table asked me to go to the counter to choose three different sauces. I had an experience there like never before. I told the lady at the counter that I had ordered the "dip set" and was immediately told that it was already sold out. I couldn't finish my sentence and was immediately yelled at. I then went back to my seat without any sauces. The friendly employee from the beginning then brought me a selection of sauces. Not what I was hoping for, but at least someone here understood what "service" meant. It's unclear to me what I did wrong; as far as I can see, I fulfilled my part of the purchase agreement. @McDonalds_Germany, what's the situation on your side? Contract fulfilled? Is dealing with paying customers who aren't given what they're supposed to pay for part of your employee training? I hope not. Otherwise, please change this quickly.

Short stop at the MC drive, was delicious and hot 👌

Takeaway burgers were unfortunately cold and simply carelessly assembled

The food is expensive, but OK for a quick bite. The staff are all helpful and friendly. Orders are taken quickly. The food is brought to the table. The team seems a bit overwhelmed. The tables are covered in grease and leftover food from previous customers. During my visit, no one even gave them a quick wipe with glass cleaner. Disgusting. The decor has become very run down. Several benches have split, foam is oozing out. The stools are greasy and have the feel of a train station restaurant. Trash from takeout bags is scattered around the McDonald's. It used to be picked up. Overall, an unpleasant experience.

The food—cheeseburgers, hamburgers, fish burgers, and fries—was served cold. Coffee grounds settled at the bottom of the latte macchiato glass, apparently due to a defective filter. In the men's restroom, one urinal was broken, and the flush in another urinal was out of order. Overall, not recommended.

⭐️⭐️⭐️⭐️⭐️ I'd like to particularly praise one employee at the McDonald's Drive-In: She's incredibly friendly every time, always has a smile on her face, and immediately puts you in a good mood. It's precisely because of her positive and customer-focused attitude that I've only been going to this McDonald's since then. Many people could learn a thing or two from her friendliness. This employee is a true ambassador for the company—in my opinion, she definitely deserves a raise!

First, the positives: Some of the employees have been there for a long time, they really put in a lot of effort, and they're always friendly. The food is almost always perfectly fine, and the wait isn't too long. Now for the negatives: The branch has seen much better days and looks very run-down and unkempt in many areas. Furthermore, many places (including the tables) are often dirty, which is very unappealing. Furthermore, the restrooms are often without soap, which is unacceptable! Overall, this is a branch that definitely needs to be renovated and, above all, better maintained.

For the fourth time in a row, the apple turnover was missing from the McDonald's drive-thru today. Unfortunately, I only noticed it when I got home and unpacked it. I'm starting to think it was a mistake. It was always included on the bill and paid for, and today it wasn't there again. I've had enough. A credit note would be appropriate here. So, forget about the drive-thru in Hennef.

Hmm delicious, I'm just eating and oh what do I see, simply delicious sockets right next to my food, totally appetizing, thank you for that 💕

Great McDonald's everything was clean and food and service were top

Bro, I just ordered a Happy Metal and some employee told me I pulled out a meter of receipt from the ordering machine. What terrible and unfriendly service. Don't eat here unless you want to pay for disrespect.

Top MC, friendly staff, food was quickly prepared, there was enough ketchup on my burger, which I don't know from other MCs, especially the fries were hot 😉

Unable to correctly implement a somewhat larger order.

The service was very friendly and the order was brought to my table very quickly. All in all a very good service, can only be recommended.

Everything is great, but sometimes you have to wait a little longer for your food.

Everything was on video. I waited an hour for my order. My order arrived, the burger lid was opened, and mold appeared on the burger bun. Not a single apology was offered. I was even spoken to rudely.

We wanted to order food, but the phone always hung up after 10 seconds. What a disgrace!!

A full score goes to the very nice and friendly lady who served us a few weeks ago. She had a really friendly and sweet voice, and she was also really nice and friendly when paying. We've never had such a nice woman serve us at the drive-thru in a McDonald's restaurant. Many people could learn a thing or two from her. That's customer-friendly behavior. This lady is the best. If you're reading this, please always stay like this.

Ordered there twice. Received perfumed burgers twice. Inedible.

We probably picked a bad time (Friday evening), but we had to wait forever and unfortunately complain that four burgers were missing and two orders had been mixed up. Service was always attentive and friendly. I won't be coming back again simply because of the long wait times and the complaints.

I always looked forward to the fries when we were there. For me, they were the best. This time they were soggy and undercooked. And for that, 30 euros for two meals. The rest was good.

Always clean and very friendly staff there, you are always greeted nicely

I was there for breakfast this morning, and I saw people in the kitchen handling the bacon without gloves, placing it on the bread, and then wiping their hands on their pants. Don't you have to wear gloves when preparing food anymore?

Cashier still didn't place an order after being informed. A 30-minute wait for 20 nuggets on the way home at night—what more could you ask for?

Every table was littered with trash, and no one seemed to have the energy to even begin cleaning. There wasn't a single clean seat, and considering the price/performance ratio, you could just as easily go to a restaurant and have a nice meal.

Bro get you employees I've been standing at the checkout for 20 minutes and no one comes the one has dimensions for 6 people

Not really, because the location is decidedly unromantic, but there are other locations available for that. Still, some of the burgers taste pretty good—except for the fries!

It's always a disappointment! Old bread, and half of it is missing. You're so incompetent!

Very nice lady at the drive-thru today (with the glasses):)

Everything is simply abysmally bad, fries half-raw, service poor, something's always missing. We now always drive from Hennef to St. Augustin. At least they know their job.

Every time we order online it gets worse. Apart from the fact that something is always missing and we have to call so that our food can be re-ordered, today was the icing on the cake. We ordered from Lieferando and after 1.5 hours we called McDonald's because the status had been changed to delivered but our order hadn't arrived. The employee then explained to us that the order had been received and that he didn't know why we hadn't received it. When our order finally arrived another half hour later, the delivery person explained that it was from Lieferando because it hadn't been transmitted. My partner then checked the order straight away and of course something was missing again and the food was cold and the fries soggy. Now after almost three hours I feel like I've been ripped off by the contradictory statements and my wrap is still missing. That was absolutely the last time we order from there. In future we will go to McDonald's in St. Augustin because we get our order complete and in good quality.

Unfortunately, everything is lukewarm to cold, and it's getting worse and worse there, but the price is getting higher and higher. Does Trumbibaby have a thing going for it? This was definitely the last time this year! I was in this branch again today, but definitely the last time. One employee is yelling at his colleagues so loudly, it's absolutely the lowest of the low. NO GO, REALLY ANTI-SOCIAL‼️

As always in all branches. A sophisticated system, but still something is always missing.

I've never experienced a McDonald's as dirty as this one. At 1 a.m. on a Friday night, full trays were stacked on tables, stools, and the carts were overflowing. The staff was completely overwhelmed with the number of customers. Sorry, but you'll never see me again.

Very bad restaurant! Where dealers are up to no good, you'll find skid marks in the Big Mac. Disgusting!!! Homeless people slept in the urinal, so I couldn't do my business. They did their business in the sink. The very thick "mayonnaise" clogged the hand dryer. A horribly smelly diarrhea trail from the last Mac Rib runs the entire length of the chute. The cleaning service only works part-time and is apparently underpaid. The employees look like they're from Frankfurt Central Station, their hair is as greasy as their colleagues from the sewage treatment plant. The vermin (the employees) have settled especially in the "kitchen" and do a poor job (they should pay attention in school)!!! The place needs a complete renovation as soon as possible. Perhaps the image can be improved (or worsened) with the support of the Coda marketing agency. Never again!!!

Typical McDonald's, but always very clean.

Terrible service, extremely long wait times, and an unfriendly and stressed "Kathi." It's a good thing another colleague was keeping an eye on things.

I ordered a strawberry shake and received a vanilla one from a grumpy server in the drive-thru. Unfortunately, I realized it too late. I won't be back.

Just like everywhere else in the world

The employee at the drive in was absolutely wonderfully magical. I've never been greeted so incredibly friendly and I really hope she sees this review. Hopefully she never loses her smile :)

Food is okay, nice atmosphere, fast service. Many thanks!

Unbelievable! Waited in the drive for 40 minutes and the service, which is really regrettable, doesn't even manage to complete the menu after 30 minutes. Instead of gas there was water in the cup.

Went there again today. Things were going really well there. You can really feel sorry for me. What you have to hear from the so-called customers. Sad. Disrespect on the part of the customers above all... Anyone who isn't blind should see that there weren't enough staff to pay for this. That you tried to please everyone. I take my hat off to you. None of these smart guys would last two days at this job. Unfortunately, I also had to watch as a customer stole glasses from the counter, put them in his jacket and shouted at the employees where their glass was? Do you really need it that much? You sad fellows have some respect for these people who have a difficult job. I hope you meet yourself. My child was horrified by the behavior of these people and asked why are they so bad mom? Wau continue to model this kind of behavior to our children and then we won't have to be surprised about anything anymore. I'm still angry about this behavior. With that in mind, hang in there dear ones, you're doing a great job and doing your best.

Bad service again. We ordered beforehand and wanted to pick up our food. Since it was very busy we had to wait, which was OK. Unfortunately the glasses were missing. So I went back in. In retrospect, it was unfortunately only when we got home that we noticed that we had two wrong burgers and that all the fries were missing...unfortunately not the first time...

I waited more than 36 minutes and 20 seconds for my food, bad service and long waiting times...

Very empty at breakfast time, but we still waited a few minutes for our order. The egg wraps were an absolute disappointment, half empty... The staff was very friendly and everything was very clean.

This McDonald's branch is recommended. The tables were cleaned regularly and also the floor. The employee responsible for the service was very friendly, courteous and quick. Booking via the app worked without any problems and the food arrived promptly. We were very surprised.

Burger ice cold. Waiting time was about 10 minutes even though there was nothing going on. Service unmotivated and incomprehensible.

Staff very friendly, especially at the drive-in counter. Everything has always gone great so far. Food and ambience - it's just a McDonald's. Usual quality.

Never had fries as bad as today. Completely limp, no color and not even a bit crispy. Indoors, children eat in the play area and no one says anything. It gets worse every time.

It's not normal to wait 2 hours for your order

Nice McDonald's, nice employees, short waiting times

We come here often and are very satisfied

We have been here several times in the last few years, but this time it was not recommended. We waited a really long time for the food. Admittedly there was a lot going on too. Then the large portion of fries was only half full and my burger was so poorly topped that when I opened the package, the entire contents were already lying next to the burger bun.

Burger was cold and when I brought it back and said it was cold, the stroppy and annoyed question came. How is it cold? New burger came on a tablet with used paper and it was also the wrong burger. The cleaning of the tables, chairs and benches is not taken very seriously here.

Well, McDonald's is just McDonald's. What do you expect there?

Paying with the McDonald's app doesn't work here, and the staff confirmed that there are always problems here.

Once again I didn't get what was ordered, I'm not complaining anymore, it doesn't help anyway

When ordering via App/Drive Inn, be sure to check that everything is included. Spoiler: there is (almost) always something missing and that really annoys me about this branch!

The fries are always not cooked through and some are still cold. In 2 out of 3 dishes picked up, something was forgotten or mixed up.

We go there every now and then to see if anything has improved, it's always full but not clean🤨, food on the floor, tables not wiped, the trolleys for the full trays not taught..., some chairs are pretty worn out Food was quite good

BAD!!!! No service! Employees rude and disrespectful!!!!!!!!

Rubbish placed an order and it was entered incorrectly! Although I'm 100% sure I ordered something else! The employees were rude and disrespectful and didn't want to helpb

Children's box is always not complete

Wir haben noch einmal probiert für die ganze Familie etwas online zu bestellen. Abholung vor Ort. Da beim letzten mal etwas fehlte, wollte ich vorsorglich an der Theke mal in die Tüten sehen. Es war viel los. Keiner hinter der Theke hat verstanden was ich wollte. Stattdessen böse Blicke weil ich störte. Und draußen war festzustellen, es fehlte wieder etwas. „Nur“ mein Salat. Willste Dich deshalb nochmal anstellen? Die asoziale Art, Essen zu verkaufen ….

Staff very unfriendly and very rude

So it can't be that the same McDonald's three times in a row when I order online and the order isn't ready three times when I'm there. I really ask myself why this service exists if it is not used properly in this McDonald's or cannot be used properly. So please, if you're reading this, do something because it can't be that you always come there and the food still isn't ready after half an hour

Absolutely disgusting store. I was ggn. 11:00 p.m. there. The entire staff went crazy and screamed wildly in the kitchen. From fecal language to joking insults to loud cries for help from the drive-in counter, it was all there. The store was dirty and the employees were visibly unkempt. I waited over 10 minutes for 2 burgers. I was neither greeted nor farewell. The burgers were dripping with sauce and difficult to eat because they fell apart. With prices that are almost at restaurant level, everything has to be right. Everyone knows that eating is dirt. Then at least the service and cleanliness should be good and the food should be almost as good. Nothing is wrong here.

Employees can have soles on their shoes while they run! 20 minutes for 2 mc menus and 1 happy meal! Nothing has changed! Cleanliness also leaves something to be desired! Hairnets are not even worn! Long hair fits nicely into the burger! I have to add something we tried again. Strangely enough, NOTHING has changed and something is ALWAYS missing from the order! I advise you to check before you leave the store.

Extremely busy, sometimes a 50m line of cars to find a parking space. Very loud acoustics in the restaurant, staff visibly very stressed.

On January 11th, 2025 I placed an order at Mc Donalds in Hennef using the app. This was confirmed at 7:37 p.m. and I was shown the pickup number. After waiting about 20 minutes in the restaurant, I asked an employee how long the order would take because I had been waiting for 20 minutes. -In these 20 minutes I was able to watch the drama in the output area. Some employees were running around haphazardly and it was absolute chaos. I saw a slightly larger bag on the edge in the serving area and a cup holder with three drinks and I thought to myself, this could be my order and it will be ready soon. - As already mentioned above, I spoke to an employee and asked: how long it would take. She just said my order is next. When I was told that my order number had been at the top of the display for 15 minutes, it was not received at all. Suddenly everything happened very quickly and one employee became very hectic. As already assumed, the bag that had been at the distribution stand for 15 minutes was packed and handed over to me with the three drinks. When asked whether the food was still warm, there was no response and the employee simply left and disappeared into the back area. Since we had an appointment and were already late, I gritted my teeth and left the restaurant. On the way we noticed that a Mc Chicken Classic and a Big Mac were missing and the remaining burgers and fries were cold. We used to go to Hennef regularly and happily because everything there was very satisfactory. But now there is no visit where something is missing or the products are cold. It's a shame that the quality and service are no longer as good as they were back then...

The burgers are very tasty and have enough sauce. However, the fries have never seen salt and are inedible, so you couldn't eat them.

There was nothing going on, I ordered a coffee and a Franzbrötchen and paid for it in advance. It took almost 20 minutes, even though there were at least three employees there, one was leisurely sorting pieces of cake, one was serving customers who came in after me, I was about to ask for my money back. Very annoying experience.

If you don't get the things you paid for, it's not okay to hang up on the customer

Super Service, der Behinderte in dieser schwierigen Zeit versteht

Very nice there. Could be a little cleaner. Otherwise the service was very nice

Unfortunately I forgot the sauce for the chicken nuggets.

And again something was forgotten when ordering. You only notice when you get home and then it's too late. For the money that is now being left behind, it is a disgrace!

Large branch with mc Café, very friendly and recommended. Good location, just off the highway.

Really great MC. And first of all the food, great burgers and the cola tastes great too. Just an MC, like everywhere else.

Nice service and delicious food

Guy with facial hair doesn't work Walks around the establishment and does nonsense

Repas froid, sauce qui manque dans le burger, commande incorrecte et toujours de plus en plus cher et de plus en plus mauvais, ce coup ci c'est décidé je boycott ce mcdo.

Very bad service at this branch. First I didn't understand it and then it was rude. The gentleman at the drive-in counter should consider whether customer service is right for him.