McDonald's in Hennef (Sieg)

BAD!!!! No service! Employees rude and disrespectful!!!!!!!!

Garbage, I placed an order but it was entered incorrectly! Although I am 100% sure that I ordered something else! The employees were rude and disrespectful and did not want to help.

Children's box is always not complete

Staff very unfriendly and very rude

So it can't be that the same McDonald's three times in a row when I order online and the order isn't ready three times when I'm there. I really ask myself why this service exists if it is not used properly in this McDonald's or cannot be used properly. So please, if you're reading this, do something because it can't be that you always come there and the food still isn't ready after half an hour

Employees can have soles on their shoes while they run! 20 minutes for 2 mc menus and 1 happy meal! Nothing has changed! Cleanliness also leaves something to be desired! Hairnets are not even worn! Long hair fits nicely into the burger! I have to add something we tried again. Strangely enough, NOTHING has changed and something is ALWAYS missing from the order! I advise you to check before you leave the store.

Absolutely disgusting store. I was ggn. 11:00 p.m. there. The entire staff went crazy and screamed wildly in the kitchen. From fecal language to joking insults to loud cries for help from the drive-in counter, it was all there. The store was dirty and the employees were visibly unkempt. I waited over 10 minutes for 2 burgers. I was neither greeted nor farewell. The burgers were dripping with sauce and difficult to eat because they fell apart. With prices that are almost at restaurant level, everything has to be right. Everyone knows that eating is dirt. Then at least the service and cleanliness should be good and the food should be almost as good. Nothing is wrong here.

Extremely busy, sometimes a 50m line of cars to find a parking space. Very loud acoustics in the restaurant, staff visibly very stressed.

On January 11th, 2025 I placed an order at Mc Donalds in Hennef using the app. This was confirmed at 7:37 p.m. and I was shown the pickup number. After waiting about 20 minutes in the restaurant, I asked an employee how long the order would take because I had been waiting for 20 minutes. -In these 20 minutes I was able to watch the drama in the output area. Some employees were running around haphazardly and it was absolute chaos. I saw a slightly larger bag on the edge in the serving area and a cup holder with three drinks and I thought to myself, this could be my order and it will be ready soon. - As already mentioned above, I spoke to an employee and asked: how long it would take. She just said my order is next. When I was told that my order number had been at the top of the display for 15 minutes, it was not received at all. Suddenly everything happened very quickly and one employee became very hectic. As already assumed, the bag that had been at the distribution stand for 15 minutes was packed and handed over to me with the three drinks. When asked whether the food was still warm, there was no response and the employee simply left and disappeared into the back area. Since we had an appointment and were already late, I gritted my teeth and left the restaurant. On the way we noticed that a Mc Chicken Classic and a Big Mac were missing and the remaining burgers and fries were cold. We used to go to Hennef regularly and happily because everything there was very satisfactory. But now there is no visit where something is missing or the products are cold. It's a shame that the quality and service are no longer as good as they were back then...

The burgers are very tasty and have enough sauce. However, the fries have never seen salt and are inedible, so you couldn't eat them.

There was nothing going on, I ordered a coffee and a Franzbrötchen and paid for it in advance. It took almost 20 minutes, even though there were at least three employees there, one was leisurely sorting pieces of cake, one was serving customers who came in after me, I was about to ask for my money back. Very annoying experience.

If you don't get the things you paid for, it's not okay to hang up on the customer

Super Service, der Behinderte in dieser schwierigen Zeit versteht

Very nice there. Could be a little cleaner. Otherwise the service was very nice

Unfortunately I forgot the sauce for the chicken nuggets.

And again something was forgotten when ordering. You only notice when you get home and then it's too late. For the money that is now being left behind, it is a disgrace!

Large branch with mc Café, very friendly and recommended. Good location, just off the highway.

Really great MC. And first of all the food, great burgers and the cola tastes great too. Just an MC, like everywhere else.

Nice service and delicious food

Guy with facial hair doesn't work Walks around the establishment and does nonsense

Repas froid, sauce qui manque dans le burger, commande incorrecte et toujours de plus en plus cher et de plus en plus mauvais, ce coup ci c'est décidé je boycott ce mcdo.

Very bad service at this branch. First I didn't understand it and then it was rude. The gentleman at the drive-in counter should consider whether customer service is right for him.

What you can now get for small portions for a lot of money, especially the breakfast dishes, is really a disgrace. Luckily there are alternatives.

What's wrong with you? Twice in a row we didn't have everything we ordered and paid for. From now on we stop and check everything. Stayed in drive for 29 minutes last night. Incredibly bad.

The service at Mc Drive is terrible! They make you wait and then they disrespect you... something like that is simply unacceptable despite such a big chain.

Unfortunately, at this juice shop you have to check every order before you leave. Something is always missing or packed incorrectly. Today, out of 5 dishes ordered, 3 of the side dishes were missing! That was definitely the last time we took anything there...

Latte macchiato glass only 3/4 full. Muffin bacon is also getting smaller and smaller. Torn benches and some lounge chairs with massively torn seats... you don't see something like that as an operator... it's a shame

After receiving the order, I drove onto the highway in a hurry. First the fries, just lukewarm. Then the hamburgers, same result. Apple turnover was completely missing, ordered mayonaise once and received it 4 times. Staff HARDLY know the German language. Go back??? As already described, it was on the highway. What the fuck? This store never again. I think the whole thing has a system, because that's how you improve your wages. Looking at the month, a lot comes together. All of this should be reported to the relevant authorities.

I ordered a Berger and ate it, then I got a bad stomach ache and had to go to the hospital. If your health is important, it's better not to order it there

You have to be a "friend" of McDonald's fast food. There is nothing to criticize about the quality and preparation. The form of the order on this control panel is good. Understandable, clear and quick processing. The order was also served promptly. A little more friendliness in the service wouldn't hurt the "waiter". He came, he handed over the order and left again... without a word, completely mechanically, like a robot. This is in need of improvement. Otherwise and so far everything is okay.

Paying with the McDonald's app doesn't work here, and the staff confirmed that there are always problems here.

Very friendly and accommodating. The food was brought to the table. The employee was very nice. Gladly again.

So somehow something is always missing. I was just there and ordered nuggets, there was some sauce but no nuggets. Makes the store better.

As soon as you enter the store, there is no more reception, so no chance of using the app in the store. It's a shame when you have to go out to redeem a coupon and then have to queue again while the coupon code expires after 5 minutes.... Very impractical something like that... As of 10/10/24

So far eating and drinking is quite good and sometimes it doesn't taste like it does in other chain restaurants. Otherwise good.

Is a fast food restaurant with friendly service staff

The orders came out in no logical order. The service person was rude and snippy when asked for an extra bag.

11 a.m. noon. Waited 20 minutes at the drive-thru. Then get lukewarm burgers. While half the staff stands outside and smokes. Never again.

If there was so little ice cream in Mcflury, MC Sunday would even be more for half.

I binged on food like I used to when I was high on cannabis

The staff is very friendly and loves children, but here and there they forget to pack toys or pack food. It is also understandable that the staff is under time pressure, but it is better to take a second look.

Such an unfriendly shop makes you go to the drive-in several times to pick up two orders just because you couldn't say anything at the drive-in counter, very rude and unfriendly!

I had to deduct the stars again after I repeatedly had too little in the bag. Do the employees then eat the things or what?? Unbelievable. Edit. 2024 new attempt. Chicken nuggets were missing again. Age..... The employees are nice but things are missing from the bag four times over a period of months...

I've been here many times over the years and in my opinion this McDonald's is an absolute no go. Even with the smallest order (2 burgers and 2 ice cream), things are forgotten, gifts for the child are not included in the Happy Meal or a Mc Flurry which now costs €3.75 contains just a tablespoon more ice cream than a Mc Sundae for now already €1.99. A quick snack on the way home is always tempting, but my personal goal is to no longer be a customer here. As a customer, check your orders and take a close look at what you get for your money!!! Today September 28th, 2024 McSunday approx. 1/3 cup for €1.99!!!

Highly recommended for a quick snack in between! The service staff is very friendly to our children and in a good mood. Unfortunately, some guests really behave like pigs, so the staff has a hard time. The employee in the drive is also very friendly!

Unfortunately, once again 2 burgers were not packed enough. These have of course been calculated. So that's why the tip is to open your bags and your eyes. Unfortunately not the first time this happened.

Best woman at reception ever. A warm welcome to McDonald's, your order pleaseeee... you can't beat it in terms of friendliness. That's how service works, everyone else can learn a lesson from that!!

Food was good but everything was saved to a minimum. You won't get full

Table service too lazy to walk, what do they get paid for?

Top service, friendly, courteous and fast - compared to other branches.

The app is an absolute disaster!

The food is delicious and the treatment is nice

Well, Ronald, maybe today was the wrong day... Answered various questions at the quiz terminal at 10:18 and placed the order, then waited with number 118 so that I could pay in cash. In between, the plump black-haired woman calls out to the next guests: "You have to hurry up with your order, we're changing the menu right away!!!". At some point I was standing around alone and an employee asked me: "Do you still have to pay?" I said no, put the order slip on the counter and left the field. There is another Mac a few kilometers further. Sequel follows......

If I could I would rate it zero stars. ALWAYS, really ALWAYS something is missing. After the first two times we learned and mercilessly unpacked the bag on the counter to look and I have NEVER experienced everything being in there. Today it was full, my husband was tired from work, waited 30 minutes for the food, the lady said "is everything in it" - the end of the song - 1 citizen was missing, one was packed incorrectly. I've never seen a McDonald's as bad as this one in my life. I really don't know what kind of incompetent loading this is. I don't experience anything like this anywhere else. It's just annoying 😑

Often chaotic or the wrong or even missing food. Always check!

Always eat vanilla ice cream with chocolate sauce. This is very tasty 😋 The service was very friendly. Unfortunately we were not satisfied with the ambience; more attention should be paid to the cleanliness of the seating. A cloth with a little water works wonders. And not like with us, where the mayonnaise is still on the seats and you get your clothes dirty.

Our favorite of all McDonald's branches. Nice staff, the food is warm when it is brought and there are no mistakes when ordering. The selection of food is probably like any other McDonald's.

We were guests here on Thursday and what can I say? Rarely, honestly never, have I experienced such unfriendly, incompetent and child-hostile service. I'm really at a loss for words. In the almost 15 minutes that we waited for our order, we were able to observe how a woman who wanted to have a glass warmed up for her baby was completely let down. After all, there is no microwave at McDonalds. Okay...but there's probably no electricity or hot water, so the woman could have found other help. No, they didn't feel able to help her in any way. Very sad and pathetic! When I asked if our children (2 and 4 years old) could please get a straw with our drink, we were also punished with the words: "We no longer have straws, only for milkshakes!" Ahhh ok, logically, of course you can't misuse it and make an exception. This was possible in pretty much every other McDonald's we have visited with children in recent years, except in Hennef, where it is not possible. It's a shame that a fast food restaurant that is designed for families can be so hostile to children. Unfortunately, as you can see from the other reviews, there is zero value placed on the quality of the staff. That was our last visit here. But for the future you should definitely consider training the staff here in dealing with children and families and customer contact in general! If I could, I would give it minus stars!

Nice and clean place. Nice and smiling staff.

Absolutely incompetent. Had to wait over 15 minutes for 2 cheeseburgers. It's just such a disgrace. It didn't even taste good.

Very clean, nice courteous staff. Everything great!!!

Depending on the shift, everything is fine, or everything just goes wrong. There's usually something missing, which isn't actually a problem, but with the Mcdrive it is because it's usually only noticeable at home. Or you get the McFlurry in half liquid without chocolate sauce and you're made to queue up and give it out like that. That would be new to me ;-) Keep your fingers crossed that you get the right shift, otherwise check and count backwards from 10, don't get upset...

Well, McDonald's is just McDonald's. What do you expect there? Hu

Unfortunately everything was lukewarm to cold

It has already been criticized several times that something is often missing or the wrong thing is packed. Unfortunately I can only confirm.

It was very entertaining and just like any other.

Fast food works differently; thanks to the new ordering terminals, work seems to be reduced even more than before. My negative record: 25!!! Minutes from placing the order to receiving the order. And then it was neither warm nor complete. P.s. By the way, the cola I ordered had a yellowish color and tasted a lot like Fanta.

It went like this... Staff seemed very overworked, we had to wait a long time for our order (later service numbers were processed much faster) and some of the food was only lukewarm. In addition, 3 burgers were forgotten, ordered and paid for without stress.

The usual Mäckes. If you like it, you get what you expect.

Basically something is missing. Since we always get food for several people, the bags are always full to the brim. You can't manage to clear out and check everything in the parking lot. At home it's always annoying! Last time, two sauces were missing again and the two “large” fries were a real disgrace. Only half full! Very, very annoying because we don't live right around the corner and therefore don't have to go there again to complain.

Food was cold, the box of 6 nuggets was completely forgotten and the burger in the box looked like someone had played football with the box, complete chaos in it.

The way the shift manager deals with an employee in front of the customers leaves a lot to be desired... it's hard to put into words how loudly and shamelessly this person yelled at her employee for nothing... I probably would have taken my things straight away and left Can't this be clarified sensibly among each other without everyone outside noticing

Burgers are only miniature, sparsely topped, fries were lukewarm and rubbery, I let them go back, things were forgotten like sugar, milk, games for the child, the employee also seemed very unmotivated to me, I don't need them again

One of the most disgusting, unkempt and dirty MDs we know.

The blonde guy at the drive counter is very unfriendly and doesn't feel like working Never again !!! I don't understand just because he saw 2 black heads in a Porsche!!

Was at Mc Drive, poor understanding as it turned out later... I had to wait almost 15 minutes for 2 burger menus. Food was lukewarm and sauces were completely forgotten. Well, that's a shame.

Excellent friendly service at the drive in

My impression: When I arrived there were so many employees standing around just chatting with each other. Nothing against a good atmosphere at work, maybe I just came at an inopportune time. I ordered take out, when my order was ready an employee pushed two bags into my hand. The bags were squashed (balled) at the top and it didn't look appetizing. But I thought well, it has to taste good and the packaging is secondary. When I got home I opened the bags straight away and the fries that were for me were cold and soggy and unfortunately inedible. They've definitely been lying around in the store for a while. I can't say anything about the taste of the citizens, I brought them with me, but then there was still one citizen too few in the bag! That's not possible, I hope the branch takes this to heart and trains its employees. Examples of topics: Employee deployment planning, lying time, possibly food preparation time, closing/folding a paper bag, counting to 10 or changing the process, checking first and then packing up. My conclusion: I definitely won't come back a second time. I wish the branch a speedy recovery in the future.

As always, you know one you know them all 😉

Smart Menu is unbeatable and always tastes the same. I love it

Very nice McDonald’s with lots of seats. Food comes very reliably and quickly

Usual McDonald's, unfortunately not perfectly clean either. Fries and napkins on the floor, two tables a bit sticky. It wasn't full inside on Friday at 3:30 p.m., only 25% of all tables were occupied. But very friendly staff.

What should you write about McDonald's? It's like everywhere else and the hamburgers always taste the same.

Very unclean, loveless service. Cake not tasty. Don't come back.

Ordered and paid via the app and received it at the drive in 👍🥳 it tasted very good 👍 and top service 👍 keep it up 👍😊. We'd love to come back 👍🥳

I got a half-eaten burger here, or rather the meatball was half-eaten. Of course I complained about it. The management just said, annoyed that no one had bitten into it, and had my burger remade. No apology or anything like that. The shape was definitely that of a bite and even if it wasn't, then you don't use it anymore, right? In general, it is highly recommended to check your order carefully, especially in McDrive. As a rule, something is always missing, which is annoying when you only notice it when you get home.

I was at the drive at night after work, very nice and friendly employee, the food was fresh and hot, it's my favorite McDonald's when McDonald goes there. Many of the employees are very friendly and my food was always delicious, fresh and hot. The friendliness comes from the boss himself, he is always super nice and friendly and that rubs off on the employees. The shift manager on the night shift was also super friendly. His name is Norms and he had everything under control and it was really well attended and everything went smoothly. I was able to observe it closely. Thank you and keep it up, I'll always come back

Chilli cheese nuggets are often missing from the prices, which is very annoying

You don't go to a fast food restaurant and wait 30 minutes for your food...

Once again a burger was missing from the bag. When you unpack at home 8 km away and find that an item > €5 is missing, that's very annoying!

Great welcome, everything fresh and super tasty. New breakfast is really great!

I like to come here often. The staff is super nice

No really, really nice here... The shop is full of dirt on every corner. Not much going on, staff prefer to chat in groups...

Limited. The fries were lukewarm and even though I ordered a Royal TS I got one with double cheese. , It was also almost cold and half after the end of breakfast in the branch in Hennef.

Ordered via app at the restaurant in Hennef as it was very full: Ordered the menu twice with Big Tasty Bacon and a set of 6 Chicken MC Nuggets, a large Coke and fries via the app. Burger with 2 additional patties, extra bacon and more sauce. Everything was written on the receipt. But... Standard burger, without the extras, half cold... No correction received, complaint rejected. I would be accused of fraud. But MC Donalds paid for it in full! Been there last time! I strongly recommend not to go there! Apparently there is systematic cheating going on here. There were similar incidents with other customers in the store. An employee expelled the customers who complained from the house and threatened police violence if necessary...

hair in the citizen. Why aren't hairnets worn?

Typical McDonald's. However, I forgot a Big Mac, which is pretty annoying. It probably happens often to these MCs. Trust is good, control is better is the motto here. Otherwise, if you like McDonald's food, enjoy your meal.

Fast service and everything was clean.

If you want bad food, This is right HERE... Worst McDonald's ever

Unfortunately, Mc Donald's is not what it used to be. The Big Mac is much smaller than before and tastes different too. Unfortunately it is no longer the same. My impression, although I'm certainly not alone.