Burger King Hennef in Hennef (Sieg)

I've ordered many times. Unfortunately, delivery times used to be much better. You often have to plan on waiting 60-120 minutes. The wait is unbearable for children. It's also arrived cold several times. Unfortunately, I can't recommend it anymore. It's better to eat in.

I was there at 9:45 pm and ordered 4 menus with a voucher. Everything went well except they ran out of REDBULL and tortillas.

I was there with my sister recently and we couldn't even find the parking space at first because you have to drive around so strangely hahahah. When we were there, the food was actually quite okay. Unlike what I've heard. The staff was also very nice and the order was quick. (And not 40 minutes like many claimed hahah). We got hot brownies with ice cream, which is one of the best things there.

You don't understand a word the service says. Eating takes 2 hours 💀

The food is okay, but sometimes you get strange combinations, which is due to the fact that most of the staff are untrained (don't know their own menu) and barely speak German. Unfortunately, the employees don't say anything when they don't understand something, so you either find incomplete menus or different combinations than the one you ordered in your to-go bag. I have absolutely no problem repeating something or switching to English, Spanish, or French. If necessary, I can explain things with gestures. We can all learn from each other with a little patience. But you have to know. The place itself appears tidy and clean. The friendliness and training of the staff needs work. No smiles, no "hello"s and "goodbyes." I have no idea what the typical customer base is like; I always try to maintain a friendly atmosphere.

the staff are nice and the food is as you know it

Simply a lucky lottery whether you get something fresh or something inedibly old... Exactly the same in the Augustiner. Top then again 🤮 Back when they were new here, everything was great. I would never want to eat this new tortilla thing. Due to my own many negative experiences over the years at Burger King hennef and Augustin.

The employees work slowly and the oil needs to be changed, the fries were not fried properly and the oil seeped into them. Please pay attention to two things: the service and the quality of your products.

The staff doesn't speak German and unfortunately they don't know the prices. Food took forever and was very bad.

Unfortunately, there are employees at the drive who barely understand you... this resulted in an error in the order (too much on the bill) and when you clarified it, they still didn't understand it... I have no problem with foreign employees working there. On the contrary, it would be urgently necessary for them to be able to understand and articulate themselves at least when ordering.

It is absolutely incomprehensible that Burger King would allow a franchise branch to deteriorate to such an extent. Demotivated staff who can't get off their feet despite fewer customers. Due to a lack of reasonable knowledge of German, order taking was difficult. The burger was shot together, i.e. loosely topped, the vegan petties were hard on the edges, dry and almost cold. I think they've been there for a while 🤮. Once never again!

I went to Burger King today and am absolutely disappointed. No “hello”, no “goodbye”, no “please” or “thank you” just zero friendliness. The staff seems bored and annoyed, as if every customer was a burden. Such behavior is not acceptable! If I'm going to spend money, I expect at least a modicum of politeness. I'd rather go somewhere else where you're still valued as a customer.

I'm just here for the first time. 6 p.m. Almost nothing going on. A single person serves at the counter. Unbelievable waiting times anyway. Unfortunately, the person serving is very difficult to understand linguistically. But he tries very hard. And it's very cold in here. You feel absolutely uncomfortable here. But fortunately there are alternatives.

It's just a Burger King restaurant

There used to be WiFi, but in order to further reduce customer satisfaction it was dismantled; telephone and internet reception are poor throughout the building. Unfortunately, there have been ants walking across the floor in the back area for some time now. If you have the choice to eat here or go hungry... Go on a diet 🙂

Burger menu cold. Service staff does not know their own products. No order machines. Pretty cold in the building. Toilet paper everywhere in the toilet. Napkins only on request. Simply shabby, never again.

It feels colder there than outside! ❄️ Much worse on the toilet! Food not very warm either. Except for the fries, they were smoking in the cold!😂 The taste was okay.

Never seen such a dirty Burger King. Staff 4 people present, customers none. My partner said that the men's toilet was very dirty, nothing happened, the shop was freezing as if they were saving on the heating, tables were dirty, there was sticky stuff everywhere, the entrance door was filthy, tray trolleys were overcrowded, staff were annoyed, fries were cold. In short - DISGUSTING!!!

It's below zero in the restaurant and the food is thrown together. One of the worst Burger Kings I've seen

I've been craving burgers for a long time. So spontaneously. I went through the drive through and thought to myself. Wait. Boy boy, did the place rock. Unkempt pale, weeds. The person speaking at the other end of the order completely danced away and carelessly covered any information with scotch tape. The staff through the window also seemed rather unmotivated and too casual. The order is thrown at you like a dog's bone and passed through the window without comment. When we got home (less than a five minute drive) the burgers were ice cold for almost €14. Both burgers ended up in the trash after two bites. Guys, something urgently needs to be done, it doesn't work that way.

Really okay to good But: my visit (4 people) divided the 20 nuggets and there were 2 fewer. It's a shame, I hope this doesn't happen more often. Got my three??? Burgers were then made available and a sausage sandwich was spread for me.

It can't be that hard to get a good burger.

Unfortunately, not everything that was ordered at the drive-thru was often packed into the bag. Often the food is only lukewarm to cold. Card payments almost always don't work after 6:00 p.m.

Older employees are much too slow lately. Meat has never been cooked through. Fries often get cold

So I was there today and wanted to order a One Piece menu and I was told that they don't have any T-shirts there anymore so far, the menu costs 18 € and I wanted it anyway then they tried to persuade me not to buy because it was too expensive and when I said "It doesn't matter, I'll take it anyway" I was suddenly told that this wasn't possible because the t-shirt was not in stock and without a t-shirt I couldn't get the citizen I have no idea why I can't buy what I want with my money and from now on I'm going to McDonalds because the service there is at least ok, so if I decide to go there, remember my words. You can't get the things on offer there, even if you do It doesn't matter whether something is missing or not

Burger King is right on the main street.

I feel like I'm in a warehouse for dog supplies. Service sometimes says hello and repeats the order because there is no display. All in all there are baddies except for the drive in employee. Ah and while I was laughing at this review I realized how long I had to wait. And they don't have any fanta or sprite

A window there has been broken and poorly repaired for several weeks. It is very uncomfortably cold and drafty in the branch. Card payment was once again not possible. Long queue and the staff really unfriendly. The tables are dirty. No joy to eat there.

Unfortunately, this restaurant is always freezing cold. Heating is probably turned off permanently. You can feel sorry for the employees! Unfortunately, the food on site is not that pleasant!!

2 menu items that I wanted were sold out. The colas were warm and completely non-carbonated. Very disappointing.

Very tasty, but way too expensive

You won't see me in this branch anymore. We were there first thing in the morning because of the One Piece campaign. We asked if they had it there because there was no advertising. The guy at the counter didn't even know what One Piece was, another said that this promotion wasn't even current. It's just a shame that this branch was on the promotion list. Completely unfriendly shop. We then went straight to Sankt Augustin, where they had the menus and shirts.

Like delicious jakapeño cheese fries for years!

There wasn't much going on that day, there was no one in front of me and I had to wait 10 minutes. Ordering was very friendly and it took a while until the things were ready. It was fine, it's a BK like everywhere else, just a little slow that day. Next time the service staff will definitely be quicker. The ambience was not nice because of a broken window and the room was really cold. But the window will certainly be repaired next time. We'll come back and then there will be an update or not. It worked out as expected and that's why the visit as a whole suited me.

I really wanted a burger this evening and decided to head to the drive-thru at Burger King. I ordered a Double Whopper and a Big King XXL. The Double Whopper was okay, but the Big King XXL was just disgusting. The sauce was sour and bad (overturned) so I couldn't eat it. I hadn't been to Burger King for a long time because I had been unlucky so many times and was once again confirmed to avoid Citizen King. I can't recommend this Burger King either. Cheers.

If you combine a partially defective display board with an employee who speaks poor German, you have to expect that the customer will ask a few times. However, the employee's annoyed manner is completely unjustified when you order ketchup and water for the menu, after he had simply added mayo and cola without asking. Cola automatically with the children's menu... 🙄

I have never received such rude service as I did in this store. None of the employees have even a hint of manners. Especially the little older woman at the checkout is an imposition!

It's quick and Burger King is typically delicious

Interior ice cold, food too. Unfriendly employees Never, never again BK Hennef!

This Burger King is the worst BK there is here, the people who work there are so slow, you can finish the kitchen yourself quicker. This is slow food - beware, there are 2 people in front of you, then you can leave straight away, you'll probably starve

Everything as always. Only the employee was friendlier.

I must have had a bad day, but hunger got the better of me.

Everything at the drive in (order counter, product display, cleanliness at both, money and food distribution) looks or is shabby. Everything is not inviting. If you weren't already there, you would go again!!

!!DANGER!! Cold food, tough food, very long holding times. Stomach problems are inevitable. The veterinary office was also informed.

Long line to order and not busy! Staff friendly but underrated, as delivery service is also available!

09/30/24: 1 burger was given too much to a guest, then the staff snidely collected it at the table and (most likely) put it up for sale again, the staff also gossips about the guests in the back of the kitchen... They seem to be the guests unfortunately it doesn't matter.

To Thomas Friedrich: Burger King does not sell vegan burgers. The normal burgers consist of coarsely strained minced meat. Everyone should actually know. So the rating should not be taken seriously.

Just wanted a napkin, got a winter supply. And just to be on the safe side, a few straws because the paper ones break down after 3 sips. Many thanks to Emre, black hair, black beard, approx. 180cm for the professional service

Just a disappointment. From service to quality, poor. In addition, ALWAYS!! Items were forgotten at the drive-thru. Then it’s better to go to Mc’s. At least you get decent service there. Real minus charging!!!

Saturday morning, 9:00 a.m. Breakfast time. Breakfast? "We don't have it, sorry" is the answer to the question of what this means. Disbelief spreads. The question about chamomile tea is answered with “No, we don’t have it, just peppermint.” Take a deep breath, then ok, let's try that. Coffee, coffee with it please. Yes, there is too. Great. We thought. Arrived at the table, empty tray with two paper cups and a sip from each: Lord, let it just be a bad dream. So inedible, both of them. Conclusion: sitting in the Burger King, I found the nearest Mäces, got up and got out immediately. 3 KM further: a wonderful, delicious breakfast that could save the weekend. Please - who won't offer breakfast in 2024 and instead gives out purely negative recommendations: this Burger King branch.

The friendliness, correctness of the order and the quality of the preparation really deteriorated after the staff gradually changed. I can't recommend it more.

Never visited such a bad Burger King. Completely understaffed, dirty and chaotic!

A good Burger King for a fast food restaurant. The food was good and you got it very quickly.

Toilets are very clean, plus point. I can't say anything about the food.

We are very satisfied. We like the meat products better there. We like it there.

By Burger King standards, this one is really good. The employees are motivated and friendly and the food was freshly prepared directly after the meal.

There is a need for action here, the franchise management! Doesn't work at all... Receiving an order and typing it into the tablet is not difficult. Apparently so for this Burger King and/or employees today (on August 20th, 24 around 7:45 p.m.). The burgers came without the extras ordered, had been in the warming area for a long time, one burger was completely missing and the biggest joke of all... a chili cheese burger came without sauce, without jalapenos, but with cheese... so only cheese + meat. I can't even say whether the extras were paid for, I never saw a receipt, nor did I see the extras that were ordered. And then I ask myself: seriously now?? I have worked at Schloss Burger/Burger King & McDonalds myself, but nothing like this has ever happened to me. Neither as a worker nor as a customer. My managers would have thrown me out straight back then.

Okay, so sorry. Why do you give your phone number if you don't even call when an item isn't there? The people there simply packed me something else and then wondered why I wanted the money back 😅 But the driver was super nice and couldn't do anything about it.

Food should have been there almost 40 minutes ago, unbelievable, I'm sitting here with 2 children and you can't reach anyone by phone.

The mayonaise is saltier than the fries. The vegan burgers taste like chemicals. The Birgerbullets now consist only of cartilage and chopped bones. I wish all guests a good appetite.

The place is absolutely run down. Bad service !!.. Absolute incompetence at the drive in counter... Except for the ice cream, the food was also bad. No wonder there is so much going on at MacDonald.

Food was ok. Staff was disinterested and bored. Tables weren't particularly clean.

The very last Burger King store I ever saw. This store needs to be inspected. Every time you have stomach problems afterwards. In America this store would have been sued for millions. Just disgusting. And the “skilled workers” who work there can shoe your shoes when you walk. They don't seem to care about the customers. One star is definitely too many!!!!! Conclusion never again Burger King Hennef!!!!!!

Service not particularly friendly, waiting times very long and food sometimes cold

That was the worst BK I've ever eaten. The burgers were carelessly slapped together and cold, the fries were soggy and cold. The service was unfriendly and absolutely overwhelmed, even though there was little going on. The ambience and the toilets were unreasonably dirty. The toilets resembled the highway parking lot closets that were never cleaned. Really a disgrace for BK

Everything as always, but the cleanliness in the toilets is subpar...

No more stomach problems at Burger King Hennef every time. When I look at the store I'm not surprised it's dirty right up to the ceiling. Hygiene is not taken seriously here. Consider reporting this to the health department.

As always the King service crew was friendly.

Very tasty food and always fresh

I ordered due to my COVID illness. A fan bundle with curlie fries (I got half curly fries and half fries?) The mayo was missing and the food was cold. Live a maximum of 4/5 minutes away by car. How is something like that possible? Nothing will ever be picked up there again and I won't recommend it to anyone else.

Very long waiting time, but very friendly staff

Unfortunately there too often. If I worked like the Asian employee, I would have been fired long ago. Some employees should take a German course and a course on good behavior

Me and my best friend were guests there. We always liked going to Burger King, ordering a Whopper menu and eating it. I thought the burger buns were so weird. Oh well .... At night I had bad cramps including all the Scots up and spent the night on the toilet. Unfortunately... Other branches are significantly better in all respects. Unfortunately this is not recommended...

I called by phone and was insulted and insulted in Arabic by an employee.

Always worth a sin, stable, fast service.

Burger King. You have to like it. Fries were very fresh.

I waited so long at the counter for my food, part of my order wasn't there at all after I unpacked everything at home, no mayo, no ketchup, dry old long chiken, overall catastrophic, I'll never go there again, I'd rather have donated the money to a homeless person.

This store has been a disaster for years. You really have to be lucky to get a freshly prepared burger. The burgers will probably be on display for many hours and will be reheated. The bread is so dry that it is already hard. Even the meat on one of the burgers was completely dried out. It gave the impression that the meat had already been reheated several times. I threw 2 burgers straight into the trash. With the Long Chicken, the salad also looked like it would make you sick. A single health hazard!!! 🤢

Typical BK, nothing special, had to wait a long time for my order several times.

Just Burger King. Service was very friendly.

Been paying attention to this for several years: so far two orders were correct - all others (not "felt", counted!) were incorrect or incomplete. The crew shuffles around behind the counter lamely and with an anti-attitude, and for years they have constantly checked that my wife has canceled tomatoes and still hits them. Nevertheless, today even “without tomatoes” was ticked. When the inevitable complaint (tomato allergy) is received, the reaction is with indifference, sometimes even with contradiction and incomprehension. Today (June 17th, 6:40 p.m. to 7:00 p.m.) we were first told that a new burger would “take longer,” then the same burger came back to the table with the tomatoes removed. In style without apology. I ordered a Whopper Junior + cheese. The employee behind the cash register hesitates for a moment, sighs - but then continues. At the table I realized why: he ordered a Whopper Teriyaki. But he obviously didn't care. The shop is always overheated in the summer and the air conditioning, which is certainly there, hasn't even been on in the last ten years. The toilets are usually extremely dirty. The waiting times are usually extremely long. There were two occasions about six months ago when we left after waiting about a quarter of an hour (even though the store was empty). In the second incident of this kind, when we came in we could just see a waitress running from the counter area into the kitchen, repeatedly making eye contact with us through the burger hatch, and still leaving us standing there for 10 minutes. In front of an empty counter. Here we went again. We assume that this is an unfortunate mix of disinterest and poor training. The whole thing is reminiscent of a kind of go-slow or an experiment in how badly you can treat customers until they no longer enter the store. Since it always seems to be the same team, as the owner I would replace this crew as quickly as possible, which is bad for business.

Unfortunately, it's always totally understaffed. The poor staff is understandably totally overwhelmed when they have to work the counter at the front, but also the drive-in at the same time. You should be really ashamed of yourself for treating people like that! All the negative reviews are due to you in the executive suite and not to the employees

Really bad both in terms of taste and ingredients. I had the whole stalk of a salad on my burger...

I only wanted 1 small cola, but that was a problem. Cola was ready to be tapped but you'd rather spend time chatting with colleagues. I asked twice to give me the drink. There was only 1 customer in the restaurant besides me

Courteous and friendly staff both at the counter and at the drive-thru. The process is usually quick, only when eating is it worth reaching into the paper bag handed out to make sure everything is included and the burgers are still hot and fresh. It also happened that a burger or fries were missing. Every now and then you will find a burger that is already hard and no longer so hot, which you should immediately complain about at the counter before you leave. It's always difficult later when you're already back on the motorway. But this also happens at other drive-ins, not just at Burger King. Unfortunately, there is almost never a Hot Blondie, but going to Hürth specifically for that would definitely go beyond the scope. The interior is standard, in no way comparable to a real American diner, which is kind of a shame :-) but maybe we'll get closer to this style at some point.

Staff way too slow, you only get the food after 30 minutes

It was ordered on the drive, unfortunately the impression was of a not particularly well-kept restaurant, it was very dark inside. Unfortunately, the employees hardly spoke any German. Whether it was because I have a sensitive stomach... but I didn't even feel particularly well after eating. My wife, on the other hand, had no problems.

Staff totally overwhelmed, no guests in the restaurant and waited 15 minutes at the drive-in just to order, 3 vehicles were in front of me. This has nothing to do with fix

Had to wait a long time for ordering and delivery. Somehow they were totally overwhelmed with the 3 orders...

Full of the last dirty shop, I will never order from work again and ordered for myself and my colleagues from the old people's home The app says order is being processed and after over an hour we called and an unfriendly person said we deliver from 6 p.m. and no order has been received even though we have confirmation that it has been received. I don't understand why they offer delivery service and can't deliver there We prefer to order somewhere else where that is possible, so one star is already too much for you never again

The fries were no longer golden yellow but almost brown. Just fried to death. Despite waiting 5 minutes, the whopper was already cold and the lettuce on it wilted. You are ready, the Wallraff can come.

Completely filthy toilets. Most of the tables were completely dirty and smeared with sauces. Salad and chips all over the floor. As if a horde of antisocial people had run through the store.

What do they do for a living.. no one can really speak German and you wait half an hour? Somehow the concept is completely missed...

Very unfriendly employee and only opened 10 minutes after loading. Delivery service only arrives 2 hours after the order was placed. Maybe take care of the problems.

I was there today, placed an order and waited half an hour. Employees hardly speak German? And in the end the food was cold, the fries had probably been there since this morning, so dissatisfied wasn't even worth a star. If you pay money and wait, then the food should taste good. For me it was the last time I would ever eat at Bürger King again. I would have sent the food back but unfortunately it was already at home and it ended up in the trash.

I don't recommend it. Staff unfriendly, food lukewarm and you notice that you are not welcome.

It's a shame once there was mold in the chili chicken and service without comment was preferred

Food 10/10 Service very nice Far too few staff... I've never waited less than 15 minutes for my food in this "quick" restaurant

It took a long time but the fries were great

Friendly staff and quick service on a quiet Friday lunchtime. Quality of the food is perfectly fine. Double Chili Cheese freshly prepared and tasty. 1 star deduction for the cleanliness of the quiet place. A cleaning plan for this was not visible. There's a lot of catching up to do, but otherwise you're happy and the perfect place to look after your car. Workshop maintenance.