McDonald's in Torgau

Unfortunately, my visit to this McDonald's branch was very disappointing. I ordered a Happy Meal and found a hair in my fries while eating - that's just unheard of! The hygiene here really seems to leave a lot to be desired. In addition, the toilets were in a terrible condition, which is unacceptable for a fast food restaurant. Cleanliness and hygiene should have the highest priority in such a company. I hope that in the future more emphasis will be placed on adhering to these standards, because as a customer you simply expect more.

Food was okay so far. Unfortunately the tables were dirty.

The Chessburger tasted very good, but for me the sauce that was on it could have been hotter. The ice cream was the crowning glory.

Unfriendly!! After the food arrived cold it looked as if someone had sat on it. When I asked about a new burger there were pat answers and laughter.

When I ordered a burger from this branch today, I found a hair in the said product. When I tried to make a friendly complaint, I was immediately rejected and even after several calls I wasn't taken seriously. I find it very disrespectful that the employees don't see their mistake and want to address my concerns. I hope in the future there will be better customer service or at least no more hair in my burger. That's why I won't shop at this store next time. Also, I wouldn't recommend this store. Kind regards, M.L.

Trinkgeld wird selber festgelegt, obwohl nichts gesagt wurde. Sind zwar nur 4 Cent aber in diesem Fall zu unrecht! Unerhört das Rückgeld falsch und auf eigenen Willen rauszugeben.

They are all very friendly and very nice

Went here today for breakfast. Very tasty and fresh.

Cleanliness could be improved and burgers could look and be topped better

Friendly team who try to keep everything clean. What doesn't always work is that some customers don't take any precautions at all and sometimes leave the table behind. Some crap plates are cleaner.

Torgauer McDonald's: potential wasted 🍔​🥤​😞​ The McDonald's in Torgau offers what you would expect from a fast food chain: quick and easy ordering at the terminal, friendly staff and quick delivery of the food to the table. The outdoor area and free parking are also positive aspects. However, there are some clear negative points. The cleanliness of the restaurant left a lot to be desired. The tablet shelves were full, the tables outside were dirty and sticky. The women's toilet was particularly negative: the impression was that it had not been wiped for a long time and there was a lack of toilet paper. In addition, the ability to wash hands was limited because the information about using the disabled toilet was on a note on the mirror, but it was locked. This is my personal experience and other customers may experience it differently. 🤷‍♀️​ Nevertheless, an improvement in cleanliness and the toilet situation would be desirable.

We ordered at the machine, which told us that there was no more Coke. Ok, let's get some fuel, we thought. When the order came we were told that there was no fuel and whether we would like something else. When asked, there was cola. But it only looked like that and only tasted like water. Maybe that should be checked. Wasn't the only complaint. And yes, the way you treat your employees should also be reconsidered.

Nice regular McDonald's. Bottom occasionally greasy, otherwise everything is okay.

I was "shocked", the food was super fresh and really hot. 👍😉

Ordered McFlurry (original), tasted like frozen yogurt. Then I wanted to complain about it. The answer I got was “we changed our recipe, it tastes like this now”. I didn't receive any other flavor as a gesture of goodwill, etc. The ice cream I ordered ended up completely in the trash can in the parking lot. 4€ for free and nothing to see as a gesture of goodwill.

I wanted to order ice cream from the vending machine, but this was absolutely not possible. When informed at the checkout, it was stated that orders can only be placed at the machine. Only after very consistent advice that this was NOT possible was I "allowed" to order my ice cream next to the serving line. Then 6 very simple burgers were ordered today, with fries and a cola without ice, conclusion: 1. Coke tasted like a leather sole 2. The burgers were simply slapped together. 3. The fries were lukewarm. 4. We waited almost 14 minutes for the order, which was placed today, June 22nd, 2024. When I checked the order I was looked at askance... 5. The cleanliness in the store was anything but pleasant (the floor was greasy, you could see stains on the machine, the windows were smeared with marks/stains. I sincerely hope that the "management level" there will make a consistent effort to establish the McDonald's philosophy that has prevailed for several decades....

Everything is ok...But you could slowly introduce the delivery service for Torgau.Weil. It works elsewhere too ;)

As is often the case, the tables were completely dirty. The floor is totally greasy.

We have been disappointed again. We've been to the McDonald's in Torgau several times and have to say that it was the last time. This Sunday, June 9, 2024, it wasn't full around 7:30 p.m. I would say it was normal visitors. As soon as we entered the restaurant we noticed that the floor was completely greasy. It was Sunday, perhaps there were some problems with the extractor hood or it needed to be cleaned again. We ordered and the problem was that the coupon for the vanilla milkshake was only available in conjunction with the reusable cup. When we asked at the checkout, the boss apparently told us in a very unfriendly manner that it was also available in a normal cup, but there was only chocolate anyway. It wasn't the first time we had problems with milkshakes in Torgau, sometimes there isn't any or you can get liquid not frozen ones, but oh well. So after ordering we waited at the counter where the floor was even worse. We watched the woman who was operating the MC drive as she coughed several times into her hand and, fortunately, not ours, finished the next set of fries without cleaning it. Then we got our order and since we always had it that in Torgau it wasn't right when you take away, we checked and saw something wrong again. After I pointed this out to them, the wrong burger was thrown on the shelf and the right one was given to me. We were there the last time. I ask that this be checked and it would be desirable for hygiene to be checked more often. Very bad there.

Food is regularly forgotten at the drive-thru, you could almost think there's a method to it. Please always check!!!

Well, something else is cool🤷‍♂️

Can I rightly expect that the waitress can also read the order? I guess so. Then how can you forget the BigTasty? First on the list. A bill of 44 euros and the most expensive burger in the order is missing. Am I overreacting? No. If I walked out without paying, you would open a barrel too, right?! I paid but no goods. Thanks. I know you can do without me, as full as the store was, but you're welcome too. You won't see me again because it wasn't the first time this happened. Unfortunately 🫡

Really bad. A lot of money for not good food. Chicken McNuggets were forgotten at the beginning of the order. I got this at the issue. But once I opened my Big Tasty Bacon, it was over. The roll looked very strange, thrown in the packaging I would say that's putting it in a friendly way. So when I finally got this citizen out of the package and luckily only lost half of the contents, I realized that the cheese wasn't really melted and the citizen was cold. Very disappointing for the now very expensive products.

I have never seen such a busy McDonald's with so many employees in the kitchen. The menus would be prepared quickly and delivered to the table. My daughter also received her balloon upon request. :-D

Eating like any other branch, but was disturbed by small tans

Ordered shakes with chocolate sauce, paid extra for them and didn't receive any, it's a shame...

For a quick time...it's ok. Unfortunately the floor is still sticky. I'm there on average every 4 weeks.

Donald's works like this, in the mcdrive you can wait longer than 10 or 15 minutes if it's reasonably full inside. Every now and then something is forgotten when ordering, but if you don't check it, it's your own fault. Otherwise, the friendliness of the employees could certainly be improved. All in all ok.

Went there for the first and last time yesterday! Dangerous to health, dirty and unfriendly. I ordered a crispy burger with chicken and on the thicker side it was partially raw(!). Started eating the thinner side, which is why I only noticed it halfway through. I then complained about it and had to say cheekily: "Great. You'll only notice that when you've eaten half of it. You'll notice something like that beforehand." Got a new one. Half raw again. Impossible!!! Last but not least: The table we sat at was dirty and there were no promotional glasses either

Next time I want to stand in the drive-thru for half an hour for three breakfast items, I'll come back...

I used the order monitor/order kiosk and started scanning a coupon only to realize that the touch function of the device was broken and I couldn't enter anything else. That also explained the cursing of the customer in front of me. I wanted to redeem the coupon at the checkout, but it was invalid. Two employees and ultimately the shift management dealt with this; no one seemed to be interested in the device defect. The shift manager repeated her employees' words that the coupon was now invalid. When I asked how we could solve the problem, I was told that there was nothing she could do about it, that this wasn't her technique. I would say failed in terms of troubleshooting skills. I thanked him and left the store without purchasing anything. It will also be my last visit to this branch, even though I live in the area. The rating of the food refers to other visits to this branch, at which time I ate there.

I fell on my face in front of the checkout because it was extremely slippery (greasy) and no one laughed. Also, no one helped me. I would still come back. It was definitely worth it to me. 😂

Long waiting time. Despite some customers in the Mc Drive

We go here often, but there is never soy milk and so I always missed out on the latte macchiato.😏 This has never happened to me at any other place.

If you order there you can assume that you will only get half of the order, totally overpriced and half of the workers don't even know what phase is

Repeatedly unfriendly, sauces for the fries are not offered and are not included.

The food was freshly prepared and the restaurant was clean. At first both cash registers didn't work, but this was quickly remedied

The staff is usually always very friendly. Unfortunately the floor is very smooth and therefore slippery. I would still like to come back again and again.

Food came quickly and uncomplicated.

Employees rude and disrespectful Never again

Good restaurant and friendly service.

does not have the menu it should be

Bei allen McDonald's hängen Sauberkeit und Bestellwartezeiten von der Schicht ab. Dies ist keine Ausnahme. Es gibt immer schief gefaltete Burger. Tische sind oft schmutzig. Es gibt Einsparungen beim Personal, aber buchstäblich 1 zusätzliche Person pro Schicht würde die Situation in allen Restaurants deutlich verbessern!

Unfreundliche Mitarbeiter beim Frühstück.

Personal mitunter etwas steif und unflexibel

Dreckig und die Pommes waren matschig.

Bin sonst sehr zufrieden aber bei der Hitze keine Klimaanlage an finde ich nicht gut!!!!!!! Sehr schlechte Luft heute da drin gewesen 👎👎👎

Schönes McDonalds, war am Wochenende, wo es sehr voll war, Mitarbeiter trotzdem nicht unfreundlich

Mal davon abgesehen das die Angestellten nicht wussten wo ihre Tische stehen und unsere Bestellung an einen anderen Tisch ging. Dabei waren nicht Mal viele Leute da. War der Burger kalt und der Käse nicht Mal angeschmolzen, also war er auch nie richtig warm.

Gefühlt 99% der Arbeiter durch Stress völlig unfreundlich. Hatte erst eine Person im Mc'Drive, die nett war. Es wird oft etwas vergessen (Soßen, Geschenke) aber sonst ist es vollzählig. Viele vom Personal können kein Deutsch sprechen. Das ist schade wenn dadurch Fehler passieren.

Hier gibt es Burger wie Mc Donald's sich das gedacht hat. Vernünftig Soße auf dem Burger , schnelle und vollständige Lieferung - genauso wie man sich das wünscht und viele andere Läden der Marke es nicht leisten.

Essen war okay aber das war heute egal. Ich habe um eine Mülltüte für meine Alcantara gebeten damit diese nicht nass wird und sofort eine bekommen. Das hat mir echt geholfen und so konnte ich beruhigt das Moped draußen im Regen stehen lassen. Dafür 5 Sterne.

Die Tische könnten echt geputzt werden

MC eben...was braucht man mehr 🎈🎈

Leider mussten wir bei den letzten Besuchen immer unsere Bestellung kontrollieren. Immer wieder werden Pommes vergessen. Man könnte schon fast ein System dahinter vermuten.

Slowfood und es wird gerne vergessen alles einzupacken. Mehrmals wurden die Kinder um ihre Nuggets bes...

Meine Frau konnte ihren Burger nicht genießen, da er den Anschein erweckte in der Mikrowelle aufgewärmt zu sein. Außerdem bei der Frage ob man die Bestellung in eine Tragetasche packen könnte wurde verneint. Essen ging auch so und wurde einfach so gefühlt in die Tüte geworfen.

An sich leckeres Essen wenn man mal Gelüste auf Fastfood hat, allerdings werden bei mittleren bis großen Bestellungen am Drive-In einige Bestellungen vergessen, des Weiteren sind diese Pappstrohhalme furchtbar, weichen auf sodass die Cola nach Pappe schmeckt und einen Milchshake kann man mit den Pappstrohhalmen nicht trinken. Wir hatten das nun öfter das einige Bestellungen bei uns fehlten, heute waren es leider die Apfeltaschen! :(

Essen war ok… aber Bedienung war unfreundlich und es gab nicht mal auf Nachfrage einen Strohhalm für die Getränke… Es wurde lieblos auf die Tablets geworfen…

MCD mit sehr gut gelauntem und netten Team.

Essen okay,allerdings draußen keine Aschenbecher mehr,was ich schade finde...

Bin selten dort, aber immer eine freundliche Bedienung .

Ging heute sehr schnell, Service war gut. Essen hat heute auch geschmeckt.

Zum Feiertag gibt es kein Frühstück...richtig schwach

Gänge zu klein nix für Rollstuhl Fahrer Geräte für mich zu hoch zum Glück war ich nicht allein unterwegs.....

Ich war schon öfters da, und ich finde diesen Ort relativ gut. Hin und wieder wird mal etwas vergessen, aber an sonsten ist alles top.

Es ist ein Standard McDonald's, was man erwartet, bekommt man dort auch. Leider war bei meinem Besuch der Boden extrem fettig und rutschig. Hier wird offensichtlich am Personal gespart. Die Mitarbeiter waren sehr freundlich, sehr nett und auch sehr flink. Können sich aber natürlich nicht zehn teilen. Das spiegelt sich dann in fettigen, Böden und überfüllten rückgabestationen wieder.

hab eine apfeltasche bestellt und keine bekommen 😠 hab’s erst zu hause bemerkt und finde das wirklich sehr frech für 1,69€

Wir sind regelmäßig hier, das personal kommt mir oft unwissend vor, man muss selber sagen was im angebot ist... Oft ist es zu kalt durch die Klimaanlage Das essen war bisher immer frisch unf dür die kinder sind drinnen und draußen spielmöglichkeiten