McDonald's in Tönisvorst

Always the same thing! Too expensive for what you get!

Food was as usual. Okay and nothing to complain about. But the cleanliness of the tables and the floor can really be improved! There really wasn't a table that was clean and the floor was sticky in many places. Even when there were quiet times and there was a good crowd, no one came up with the idea of ​​at least wiping the tables. Even after informing the employees, nothing much happens. It's received warmly - and that's it. And it wasn't just that day. You go there every now and then and it's often so dirty. And it's slowly becoming so annoying that you're even considering stopping by as a guest. Really a shame.

Everything was as you would expect from McDonald's. Unfortunately, the floor was relatively dirty.

Never again ☹️☹️☹️☹️Go anywhere else👍

Staff unfortunately totally overwhelmed

This place is unbelievable! First you stand at the McDonald's drive-thru for 15 minutes waiting for your food, then it's half full and you can't even drive back because you have an appointment. The kids were so happy that one at least got the nuggets and the other at least some fries. Unbelievable!

This place is a dump. You pay €13.99 only to find out your burger is missing – brilliant! Their technology and everything else never works. This is the last time I'll ever get food from there.

We went to McDonald's again after a long time. We were very pleasantly surprised. Unlike other branches, everything was spotless, no matter where you were, including the restrooms. The food was also very good.

We waited 60 minutes for two burgers. We had to ask several times and were constantly put off, and then suddenly they couldn't find our order anymore.

Not really good, you have to check your bag carefully.

The quality used to be better. The food is usually hot when you eat in, but I've often received cold food at the drive-thru. Getting hot food is often pure luck; it's no longer a fast-food restaurant, you wait forever for your order. It's a real shame!

A complete customer rip-off! One of the worst McDonald's I've ever been to. They ripped me off; I had to pay for my food twice because they included my original order from the app. The staff were completely unhelpful and offered no solution. I absolutely cannot recommend this branch to anyone. And let's not even talk about the wait times. So now you've charged me twice, and you've lost me as a customer who used to come in at least once a week! Great company policy ✌️ P.S. The food was cold.

Good McDonald’s, ready in a quick second, delivered to the table. But, weird enough the only McDonald’s where you need to return your own table-service-sign? Clean toilets, big enough parking area & there is a drive thru. There’s also a hotsauce challenge nuggets deal! Interesting!

Very long waits at the drive-thru even though it was quiet. Received the wrong order. Unfortunately, this happened several times.

Breakfast at mces... First, find a table that isn't dirty; the floor is sticky and there's a finger-thick layer of dust on the shelves, yuck...

Unfortunately, it's very dirty; the toilets stink of urine and are simply disgusting for a restaurant.

We waited 25 minutes at the McDonald's Drive-Thru for four cheeseburgers. There was someone in front of us with a complicated order, but he wasn't allowed to pull over. Disaster.

McDonald's offers the usual fast service and a clean atmosphere. The burgers are delicious, and the fries are crispy. Perfect for a quick snack, but a bit more variety would be appreciated!

I had to wait over 10 minutes for a cheeseburger in an empty restaurant.

It's McDonald's, after all. The floor is always a bit dirty, and so are the tables. But that's the fault of the guests, not the restaurant. The food tastes just as it should. Drinks are served with ice again, which I like. The staff didn't speak to us, and a smile when we dropped off our trays at the table would have been nice. We'll be back.

After a half-hour wait, which is way too long for a fast-food restaurant, we got our food. The fries had gone cold by then. This is the second time we've had an extremely long wait. It's no fun. McDonald's isn't as fast as it used to be... It's a shame...👎

Cleanliness isn't a priority here. I think the tables could at least be cleaned. Everything is dirty, and the toilets stink of piss! It's like a train station toilet.

How slow can you actually work? Two cars ahead of me at the McDonald's drive-thru, and it takes a quarter of an hour to get your cheeseburger. And this is the second time. How can that be? It's nothing to do with fast food anymore. Very disappointing.

The department head is very unfriendly and rude. She's always aggressive. I'll never go there again. I'm very disappointed.

The new Mc Fluffy for 3 euros is actually quite good but I chose Oreo twice and the person who made the Mc Fluffy only put Oreo crumbs on the ice cream and besides that it is only crumbs, it is also extremely little

I was at McDonald's Höhenhöfe today, and unfortunately, it was a completely negative experience. The cleanliness was catastrophic: The restrooms were in an unacceptable state and obviously hadn't been properly cleaned in a long time. There was food all over the floor in the dining area, the tables were dirty, and the chairs were sticky—all in all, a very unhygienic impression. I've rarely experienced anything like this before, and it's simply disgusting. I sincerely hope something changes soon, because this isn't a relaxing place to eat or enjoy your visit.

Very clean, easy to reach, friendly staff

I have received things several times that I did not order

I couldn't change my child's diaper because there was no toilet paper or napkins, the toilet didn't flush and was dirty, the floor was sticky. The toys in the Happy Meal don't match the menu. The establishment is also very dirty.

Just McDonald's... Similar everywhere.

If only the orders were complete once... Fast food redefined...in the time we waited for the order, I could have made pulled pork! Then just mix the fresh nuggets with yesterday's. What a dump!

People are constantly overwhelmed

Although the restaurant was not particularly busy, normal lunchtime business, it took an abnormally long time, I have never waited so long for food in a McDonald's

Received the wrong product. With an empty store and only one order, such errors shouldn't happen.

Lukewarm food, dirty tables, sticky floors, and unfriendly staff/management! Online complaints go unanswered!

Duration thousand years are unfriendly and everything was cold

I don't understand why you almost always get only lukewarm food. Isn't it expensive enough? It's quite nice to get something at MC, but not lukewarm.

Got a half-full mc Flurry. According to the employee, it only looks like that...

We used to like going there, but after my wife found a fly's egg nest on one of her nuggets today, we'll be giving McDonald's a wide berth from now on. The hygiene conditions in St. Tönis have become catastrophic. Tables are never wiped down. Table 34 is our regular spot and has never been clean. Everything is sticky and greasy. The restroom smells a bit like the restrooms at Elfrather See used to, and it's dirty. The food is just thrown in. No love, the main thing is speed and cash. 😡

Actually, it was a nice McCes. But today, there was a loud discussion between boss and employee about vacation planning, etc. This sort of thing out in the office, not when guests are hearing everything. I don't care whether the employees have discussed their vacation or not. A friendly attitude towards staff should always be maintained in customer service.

We were there yesterday, June 21, 2025. We told the staff several times that the terminal wasn't working, but there was no response from the staff. No smiles, no good appetite. From the staff. Outside, the tables were all dirty, there were papers and food scraps on the floor. What's going on? The health department should check it out. My stomach isn't feeling well today either. Never going there again.

I was there on Sunday, June 8, 2025, around 11:00 a.m. The employee had dirty black fingernails. The floor and the ice cream machine were filthy. I threw the bag directly in the trash. The health department should be called. Never again. I've never seen anything so greasy.

Waited 30 minutes for coffee, served to go instead of eat-in. Better to drive a few kilometers further to the Krone.

The food is just McDonald's. The service seems to be unmotivated and can't even express a good day, let alone a good appetite. The tables are dirty, and the restrooms, at least, weren't cleaned today. So, at least I'm not going to see that place again!

The food is okay. But I think the tables and seats need to be cleaned much more often.

Of course the ice cream machine was not available.

While eating, you have the opportunity to charge your electric car.

Waiting times at the drive-thru are almost always very long. Otherwise, everything is as usual from mc

Hell will freeze over before you receive your order.

This branch is well located, but it never feels clean, the service is slow, the burgers otherwise seem to be thrown together and 2 of the 4 self-service displays don't work.

I always go here with my son and I'm always so annoyed that it's so dirty. There is food everywhere on tables, chairs, floors or there is food left over on the tables!!! Really disgusting 🤮 Today is the day I will inform the health department!!!! This is really no longer acceptable!!! If it looks like this here, I don't want to know what it looks like when prepared. I've never seen such a dirty shop!!! I would love to give -10 stars!!!!!

I've rarely seen such a dirty McDonald's. It's best to avoid sanitary rooms, it stinks of urine...tables aren't clean, everything sticks. The floor looks very dirty.

Super fast team and friendly, happy to come here

What can you say, it's a McD like thousands of others in Germany.

It's been bad for a long time! Waiting forever, something is always missing or has already dried up. Milkshake machine constantly broken. One of the worst McD's around!

Unfortunately my friend didn't check the order for pickup. Fries wobbly and cold. Non-carbonated drinks Cheeseburger so cold...probably cold when it was made because the cheese wasn't even melted. Plus eternal waiting times

Why does this Mc even have a Mc Café? The coffee machine has been broken for years! Staff lies and boss doesn't care. Maybe it would be better to close it.

(Takeaway) The food was just typical McDonald's so you can't fault it much. The problem was that there wasn't a single sauce and that was with a menu with 6 & 20 nuggets and 3 fries. The enthusiasm was limited. In addition, there was no extra chocolate in the chocolate milkshake with extra chocolate - which also costs more than the normal one. It's actually a shame that you really have to check every order every time, even though there was nothing going on today.

Unfortunately it was not clean. Food was good. Restaurant was messy, toilets unfortunately dirty and smelly.

Big compliments to the colleague who is at the mc drive in the morning. Super nice and Merry Christmas too

Like every McDonald's, fast and efficient

Constant problems with the order. Moreover, purity cries to heaven for vengeance

Ordered via the app and picked up at the drive in and once again not everything was in the bag. Very annoying when you arrive home and someone doesn't have your burger, not to mention that you paid dearly for it. And yes, you would actually always have to check everything, but who does that when you're in the drive-thru?

Very nice interior with a nice atmosphere. Clean, and what we ordered was okay and tasty.

I think it's a real shame that when you're there you always feel like you get fresh and hot food. As soon as you pick something up or use the drive-thru, it's usually cold or has been sitting there for a while and is tough! I drive home from there in a maximum of three minutes. That's why I'll only eat locally in the future - it's always hot!

You would think that with the prices you pay at McDonald's you could afford someone who could clean the branch.

Restaurant is getting dirtier and dirtier. No table was even remotely clean.

You can get real fast food here - no 20 minute wait for a Big Mac! I've only been to the drive-thru and never had to wait long. The employee at the microphone was super friendly and clearly understandable - a real difference to other drive-ins. I can only recommend the store to calm down the coal fumes. Otherwise, I'd rather go to a 'real' restaurant!

Clean quick service Eat something quickly and ready

Food is just mcd. Service wasn't good at all, there wasn't much to do and yet they took a long time to arrive and there were also mistakes on the tray. Atmosphere you can only shake your head. No cleaned floor, let alone the tables.

Since MC changed the recipes I don't go there anymore. But I get the muffins for breakfast every now and then. However, the recipe was also changed here and went through a shrinking process. For this 2.50...

I ordered lactose-free milk and got regular milk. Thanks for the diarrhea.

I was really disappointed, it took far too long to be unfriendly and the food was almost cold. For that money we would have preferred to order food. So sorry, that doesn't work at all.

The food was just average and overpriced. Fries were wobbly, ribbed potatoes were probably soft and crispy! The burger wasn't exactly a hit either!? Overall, this no longer has anything to do with the previous McDonald's quality.

Never, never, ever again to this store Mc drive, I waited 10 minutes to be able to order, there was no car in front of me, right on the intercom, then I ate normally at home, then when I opened the cheeseburger, there was a booger stuck to the paper on the inside, really disgusting, I will go to this store never entered again, not to mention the hygiene in the store was often dirty and nothing was washed.

It's difficult to make special requests (removing ingredients). Ordered a hamburger without mustard/cucumber/onions, a cheeseburger without anything, received cold and seemingly left behind. Ordered two hamburgers with only ketchup, received two hamburgers only with onions. And since it's usually not possible to check directly in McDrive due to other customers (it's difficult to unpack every burger), you only notice it when you get home. You either live with it or have to go back to complain.

The floor and tables were dirty and the children's play area was more broken than anything else. In addition, the staff stood behind the counter and were bored instead of keeping the store clean. This Mecces never again 🤢

Really the slowest drive-in in all of Germany. No matter whether there are 10 cars in front of you or none at all, whether you have a menu or just a chicken burger - you wait forever. If you want to slow down, that's the right thing to do, if you have to move on quickly - which is what fast food stands for - you've come to the wrong place.

Modernly furnished and well-maintained branch with friendly employees.

Food good as usual. Service as well. Unreasonable prices for soft drinks. €3.99 for a water borders on usury. Unfortunately, this is not an isolated case in today's society. Not that they need me, but for me it was that, never ever again.

Unfortunately, the items ordered at the terminal were only reported ready for pickup after 13 minutes. (There was hardly any activity) Table delivery was not possible because there were no numbers next to the terminal. At no terminal. A terminal is defective. The floor was sticky everywhere, some of the tables were disgustingly dirty, with leftovers, paper, etc. During the 35 minute stay, no one was there to clean. Tray trolley full. In the entrance gate again no information, newspapers, information, etc. Food was ok, the store itself needs to pay more attention to cleanliness!

Food was ok, but tables could be cleaner, as could the toilets!!!

When I was there on Tuesday, August 20, 2024, the whole organization seemed chaotic. 1) There was quite a long wait 2) No table service offered 3) At first I couldn't find a clean table 4) The floor has almost completely stuck 5) The MC Cafe was not used but the coffee was only available from the machine in the kitchen area and was not served in cups but only in paper cups. I don't have to go to the MC Café, I can also go to the gas station.

The food here tastes just like in a normal McDonald's. But I found that the morning food here was very good. I found the staff to be very nice. The food was always made on time. I found this McDonald's better than the others in the area

They are completely understaffed

Normal orders on Saturdays can take 30 minutes or more. Staff seems completely overwhelmed.

Service is often weak here in the branch but they try very hard. Otherwise everything you know at McDonalds, there is nothing else special here. But it was one of the first branches to start fresh preparation.

Cleanliness is something else and food is just McD. But the service is really to die for. The top performers are clearly the women. You can sole the male employees' shoes while they run. There is no sign of FAST there. Waiting time of 20 minutes or more. No matter whether inside or via drive-thru.

Rumor has it that the MC Café will soon no longer exist. Due to a lack of staff (since employees have to be trained for the machine), guests are now being told that the machine is broken and they don't know when someone will come to replace it. Dear branch manager, don't think the guests are stupid. For months now you've been rolling up your sleeves as soon as you say: A cappuccino from the MC Café, please. The noise coming from the machine at the order counter is really an imposition.

Ordered quickly using the app and shortly afterwards everything was ready and you had warm food and drinks that were cold and carbonated

I waited 15 minutes for the order. The staff just discussed with each other, the order was ready on the counter. Ice had melted and when I complained I was brushed off with the words: it has to be that way

Unfortunately, the quality of cleanliness that Mc Donalds used to have can no longer be seen here. Unfortunately, the service that you get your food brought to the table is never possible. It looks like a lot of thrown together furniture here, chairs don't really fit together. All in all, you only go here if you're in a hurry. It's a shame that priorities are being set differently now.

Extremely long waiting times. Incredible. We drove back after waiting 10 minutes at the counter.

Only one order board was functional and there were no table numbers at all.

So today I was with my friend Leo and we really enjoyed it! No, it blew us away. We have never had the experience of coffee being prepared live in front of us and being advised at the same time. A big thank you goes out to the best employee at the McDonald's in Tönisvorst. The Max!!! Maximilian Wanders, it's an honor that you kept an eye on our order. The hamburger was the best I've ever eaten. Happy again, carry on!!!

Pretty good McDonald's, currently no table service due to an alleged lack of staff. Unfortunately the toilets were very unclean

Absolutely dirty...there isn't a single clean table and as a customer you have to clean it yourself because no one cares...the employees prefer to deal with private stuff

Here one person doesn't know what the other is doing, wrong order, issued, cars waiting for new order, waited outside at the parking counter for 10 minutes. .... Fast food..... Different.

I had a very pleasant experience here today :) There was a small problem with my order that I didn't notice until late. After a short and lovely phone call, I drove back to the restaurant and my order was corrected. Both the employees present and the lady on the phone were super accommodating and accommodating :) It's rare to be treated so kindly these days. Big compliment:)

Very bad had to wait 2 hours for order Drippy nigja