McDonald's in Papenburg

One star is too many. The staff are extremely unfriendly, and all the burgers and fries we ordered were cold! The Coke is half ice. The portions are getting smaller and smaller, but that doesn't matter... We'll never see McDonald's in Papenburg again. Maybe they should close the place if it's not profitable, but don't cut costs at the expense of the customers!

Because of the mcdrive, something is constantly being forgotten, now nhh Cola is being handed to me. The lid isn't right, everything is wet in the car, not even nhh sorry, then we all have to wait another 20 minutes, everyone gets their food, we drive past, only we stand there... then we'd rather drive to Leer or Remels, rude no thanks!

We wanted iced caramel coffee and in the end we just got cold coffee with ice cubes and no caramel. Then they didn't even want to give us a straw, then we were pumped and then they didn't even want to take the drink back.

Preferably zero stars, absolutely unfriendly and don't give out what you ordered. Unfriendly staff and absolutely unacceptable behavior. Terrible!

I was just there with my grandson and ordered from the MC drive-in restaurant for 25, unfortunately a Chckenburgerrer was missing, which shouldn't be included in the prices. The staff at the counter were very unfriendly.

Delicious cappuccino Especially for seniors Cup is difficult to drink from

Not enough Oreo in my Mcflurry, it's really bottomless

So there are a lot of unfriendly employees. You usually have to wait 20 minutes or more and then you're usually missing half of it 🤦‍♂️ even if it's a fast food restaurant it's really sad!

You asked a simple question and the lady treated you so rudely, very passive aggressive, etc. super unfriendly, not recommended

Waiting for an hour at the McDonough Drive-Thru because they're cutting back on staff, great fast food. Glasses are supposedly all gone after 5 customers, and you're only informed about it after you ask. Update: Next visit 2 months later, and now I'd rather give it 0 stars. At the second drive-thru window, they didn't believe me that I paid, even though the money had already been debited from my account and I was able to prove it to the employees on my phone using online banking. They then claimed that €7 for two burgers couldn't be right, even though the voucher I used even said "€7 for two Classic Burgers" 😂😂 They wanted to imply that I was trying to rip them off, and after they realized their mistake, they didn't even apologize. The staff were a joke, and everyone was so rude. Update: Ages later: Gave another chance. Half of the order was missing.

Today, after a long time, I had a delivery for almost €19, and I'm amazed. It came with a mini burger, a mini chicken burger, a mini portion of fries, and a milkshake. It was almost cold. No, McDonald's Papenburg, that's it. Never again.

I waited 25 minutes for my food. Too few employees for table service, so the food was no longer warm.

Zum wiederholten Male dauert die Wartezeit am Drive in in 9020 Klagenfurt, in der Völkermarterstraße länger als 15 Minuten. Dann wurde auch noch die falsche Bestellung ausgegeben. Bestellt wurde ein Mac Plant erhalten habe ich einen mit Jalapenos. War wohl ein Mac Plant Chilli. Als Allergikerin konnte ich den Burger nur noch wegwerfen. Ein paar Wochen davor ähnliches: nach einer ebenso langen Wartezeit im Drive in, statt veganen Mac Plant eine Tüte Chicken Nuggets erhalten. Die Reklamation direkt am Tresen hat dann noch mal mehr als 10 Minuten gedauert. Der Manager war zwar freundlich, stand aber nur im Weg herum an statt bei Stress mit anzupacken. Kann diesen Drive in nicht weiterempfehlen.

Beim Mc Drive unfreundliches Personal. Sehr patzig darauf reagiert, weil man einen Burger mehr bestellt hat. Die Bestellnummer nicht genannt. Nach dem Bezahlen, am Abholschalter dann wurde nach der Nummer gefragt, die wir nicht parat hatten. So wollte die Bedienung uns das Essen nicht rausgeben (war nur am diskutieren ).Obwohl wir die Quittung vorgezeigt haben, wo du Nummer drauf steht. An der Freundlichkeit muss die Bedienung unbedingt arbeiten!!!

The new straws are just disgusting, I won't be ordering any more drinks, it's disgusting to drink from them. Unfriendly and basically something is forgotten every time. Addendum: What problem do you have with the cup holders? Why do we have to keep pointing this out to you? I'm alone in the car and you want to give me 4 drinks, where should I put them? What kind of service is this?????? Think for a bit

Everything went quickly as usual, unfortunately a bit dingy

It's simply not recommended to eat in an emergency when it gets late

The staff simply has no passion for their work, you can taste and experience that!

So the employees should receive further training on how the drive through and especially ordering via the app with a pickup code work! I was on the waiting list for a whole 20 minutes and 4 different employees came out to ask or take a photo of what I ordered and at the end to show a photo of their checkout on their cell phone to see if it was the right order?! That shouldn't be the case and was by far the longest wait I've ever had in the drive through. For the supervisor, the shift would be on February 5th, 2025 between 10:50 p.m. and 11:10 p.m.

What a crap shop so often orders something and only half of it is in there and something like that is out of the question if you don't get the hang of running a restaurant and reading and packing orders properly, well and for that you pay a catastrophe

The supervisor shouted extremely loudly at the employee, so that every customer turned to the kitchen. Every second order is faulty, we gave up trying to answer it, and the service staff's bad mood when we complain isn't worth it. Some time ago there were more chicken nuggets instead of plant based nuggets, an absolute ethical no go if you notice it with the first bite, especially if the packaging that is within reach is generally used. Employees generally unfriendly and bad-tempered. Burgers are often simply popped into the packaging, so you have to sort them first. By far the worst mecces within a 40 km radius

Very satisfied.. you saw them everywhere but kept sweeping and cleaning and tidying up, they were very friendly. The food was very tasty, it could have been a little warmer, but it was very neat and very busy. Kids also really enjoyed playing outside. Ice creams were also super tasty. It's just a shame that the people next to us didn't clear their table when they left.

Very unfriendly staff, unfortunately this has happened several times.

Unfortunately, another burger was missing from the bag. Once you get home, it's not worth driving back. Annoying. Especially since a customer in front of me also complained about the lack of the same burgers.

Why the fuck don't they fuck with you on New Year's Eve?

By far one of the worst run establishments I have ever had the misfortune to visit. Waited forever just to be served cold food. Staff were miserable, and the store manager had a bad attitude.

Very bad service, the employees are very bad and they behave like animals. Never again!

Unfortunately you have to give one star here. Never in my life have I experienced anything like what I experienced today on December 19, 24 at around 5:40 p.m. The order was placed at MC Drive and the lady with a Russian accent said drive on to the counter. Waiting for 5 minutes because there were 3 cars in front of me, then finally at the counter to pay, this person said I hadn't ordered anything. I'm just at a loss for words on how to write this nicely. In simple words, underground, unfriendly and a disgrace, the shop is not recommended to anyone. Doesn't McDonald's have any regulations about how employees should interact with customers? I'll ask McDonald's Germany about this.

Went there this afternoon, December 8th, 2024, at 11:40 a.m. there was hardly anything going on at McDonald's, tables and counters were clean. Unfortunately, I had to go to the toilet, people, that's not possible, toilet seats full of urine, floor very wet, wash basin smeared with soap Cleaned terribly. I took the food with me even though I was hardly hungry after the sight and smell. I'm sorry, that's not possible

We were there spontaneously on a Friday evening and have to say everything was good. Ordering was quick and the store was clean. We've only just read the reviews and I'm not sure if we would have gone there after that. But for me there were neither fingernails in the food nor were there any fries missing. McDonald's looks clean and the staff was friendly too

The shop was pretty dirty. The food, well. The burgers were really just “thrown” into the packaging. You were then allowed to fold things up properly yourself. Books were forgotten again.

1 star is too much. So often fries are cold, no ice with drinks. Apparently this kind of thing is too difficult. They prefer to talk all the time and look at you stupidly when they walk by 🤮

Good and modern McD. Plenty of space and quick preparation.

Schlechter Service, wir haben unsere mittelgroßen Pommes und kleinen Pommes sowie den Hamburger vergessen, den wir bezahlt hatten, und sie haben es nicht gegeben und dann haben sie unsere Bestellung aufgegeben, was nicht zu empfehlen ist Sie hat unsere Bestellung weggeworfen

The purest catastrophe. Have now ordered several times via Lieferando. Basically, something is missing. Today the crowning glory, we ordered online and we were shown a delivery time of 25-35 minutes. So after an hour I called to ask when our order would arrive. FYI I ordered for our children. When I asked, I was told bluntly that when the driver returned, our order would be processed and then delivered. I asked a second time for an approximate time. There was no hint of a reasonable answer! At this moment the next half hour has passed and I feel like it's bottomless!!!

They don't have salads on their menu, and they don't have beer either.

The fries were no longer as they should be

The order was placed at the pad and the food was ready a short time later. The 4 apple turnovers were not included. I went straight there and asked, the lady said I only had one. Yes, great, I ordered and paid for 4, it just isn't packed! The other food was ready and got cold. In the meantime I noticed that some water was missing, the same lady looking at the receipt took it with her and threw the water down. Okay, you can do it. After 10 minutes the apple turnovers were finally ready, the lady gave the bag again. There were 5-6 employees there, including the shift manager. I just said that you could apologize, which then had to come. The shift manager told me to calm down, I wasn't being rude at all, my children were there! The employees were unfriendly. The apple turnovers were deliberately forgotten, then the water and as a customer you are treated stupidly. No thanks, I don't need it for the prices.

Good, but some workers do not speak in a respectful way about their prior and good experience in terms of cleanliness, food and speed.

Just picked up food. When we unpacked at home, we were missing a few things. And not just mayo and sour cream, which you usually have at home, but also a wrap. One cheeseburger was too much for that, but it wasn't wanted. The call to make a complaint was ignored.

Wow the second time I only got the bun from a burger without anything in the bag and now the last time they just didn't get the 20 nuggets packed if the service stays like that that's crazy. I mean, a burger that is ordered for the price and then only gets the bun is an indictment... But the disappointed children's eyes from the children who didn't get their nuggets, what can I say is just terrible... the employees can be proud of their failure!!! What I hear from friends is often the same as it is with me. Thanks for nothing!

The most ordinary McDonald's, fast service, many places, a lot of people, there is a slide for children.

Papenburg is the worst McDonald's store I have ever visited. Something is always missing from the order and the fries 🤢 Today the only thing missing was mayonnaise, but that really can't be it! Next time I'll get something from the bakery.

We were there to do some crafting, and I was wondering why the concept wasn't the same as where I always order, and the cashier responded to us in a very unfriendly manner and said that we should just drive to the next branch, even though we have Tried to calm him down and explain that we didn't mean anything bad, but he still got so mad at us

We ordered for €35 and the fries were completely missing. You go in there to get the fries and you're made to feel stupid, and now you're just sad, the same thing every time. It's not a bad thing if you forget to pack something, but you can still remain friendly and people don't have to make you look stupid because of it, just sad. To keep it short, the employees have become extremely unfriendly!!!!!

Overall, I really enjoyed my visit there today. However, my favorite burger, the Big Tasty Bacon, was unfortunately not available.

Like every McDonald's, the ability to charge my electric car was important.

The staff doesn't do their job... and talks very badly to the customers. Minimum waiting time 25 minutes...

Became impossible. Always getting wrong orders in the drive. Basically something is missing! The burgers were inedible, there was as much salad on them as there would be for a family of eleven!

They serve the dried meat without cheese... what a disgrace!

The food was very tasty! 😍 After my child ate his happy meal, I came up with a great idea. My dog ​​then ate the package. 🤗

I found an entire fingernail with gel nail polish in the children's Happy Meal, and why is the entire staff working with food without gloves? I watched the staff prepare the food for a while and never saw them wearing gloves. So I don't necessarily want to pull other people's fingernails out of their food.

You don't feel full for long. In addition, the prices have now become far too expensive.

For such a relatively small branch, very dirty men's toilets, broken soap dispensers and very long waiting times for food. There is definitely room for improvement in some points.

Nice to sit outside with children when the weather is good. There is play space for the children. Food can be ordered via the app and brought to the table, so you never have to let the little ones out of your sight.

Fast service! Sitting outside is simply wonderful when the weather is nice.

Toilet dusty, food ok, service friendly

Incompetent employees! Ordered online, fries ordered were missing, the 6 nuggets only had 5 in it and the burger looked like it had fallen down! It can't be that difficult to pack an order completely these days! Never this McDonald's again!

Simply terrible, everything is dirty, half of the order is missing and the employees don't understand a word and are not in the mood

Hello, We ordered via the app... then it took a little longer for the food to arrive... we had to wait 3 short times and 3 long ones on the side of the road. After a while we were asked in English what number we had...when we got home we found that all the sauces were missing. You buy something there for 60 euros and half of it is missing...never again for me...

So it's really sad how bad the taste and preparation of the food in the McDonalds in Papenburg has become. A mistake can happen, but the fries, BicMac and the cheeseburger and even the HappyMeal taste just like paper, the preparation is just slapped in. I don't have enough money for that, it's really sad.

Not even worth one star. Gestures what I ate there and stomach pain and diarrhea all day today.

Employees are incompetent and don't speak a word of German

Unfortunately, we just saw that the employees were preparing the food without gloves, wearing rings on their fingers and not wearing a hairnet. One of these employees has meanwhile collected and accepted cash. Then she prepared the food again without washing her hands. This is not only incredibly unhygienic but also disgusting. Very unfortunate.

Food is normal but the toilets are disgusting!!!

We often eat at Mc. The flies haven't left you alone for 2 weeks now. Big noise. But that's how it is. Youth and children. It doesn't bother me very much. For coffee. Even if I always drink the same coffee. Every time it's different. I think it depends on the shift. They don't have the same recipe. You don't always find soap in the toilet. This is not admissible.

FRÜHSTÜCK bei mecces immer negativer .Bedienung kein Hallo oder Moin ...erst das Frühstück 20 min später unsere bestellten Heiß Getränke Unglaublich Keine Entschuldigung war zu hören

A little dirty but otherwise really cool

Extremely bad service, and old broken furniture. We wanted to treat ourselves to some ice cream. Had to wait a bit until the order was ready and wanted to sit down until it was ready. Unfortunately, my husband got a cracked chair that flew apart in the curtain. My husband could no longer catch himself and landed swinging on the ground. In the employees' field of vision, it wasn't exactly quiet either. Other guests at the other end of the local are also watching, so you could hear it clearly throughout the local. But none of the employees came and asked if everything was okay, none of them cared. When our order was ready, we pointed out the broken chair and that it was broken, the gentleman didn't understand us or didn't want to understand us. But he looked in the direction of the broken chair. My husband is fine so far, a few bruises. But it's really a disgrace that no one from the team even asked if everything was okay! We then stayed outside for a while, and an employee walked past the wooden sticks and chair, but they didn't clear them away while we were still there.

An employee very unfriendly. Walks listlessly around the store. No smiles to the customers. Is blonde, wears glasses. Around 40 years old. The woman is just terrible. Already liked several times

Blonde staff around 40 years old. Impossible. Tranbage. Warm bacon and egg. Wrong product. Simply impossible behavior from the woman. Disaster. Your style alienates customers

Snotty employee, ice cream was liquid 20 minutes late such an unfriendly snot shop!!!!

Service is very important here.

Hello staff very unfriendly. We completely made the order wrong, tried to say in a nice way that it was wrong, we would be attacked and our note would be thrown in the trash. And you can't order what you want online either. Toilet very dirty.

Very fast service. The food is exactly what it should be here. The taste you miss

Burgers often look like they're being thrown at them from the far corner. (Everything shifted or squeezed). About the points system at MyMCCes. It has happened several times that I order something using my points... But then it wasn't available. Spent points but got nothing. Too bad. Service is a bit lacking. LG

The service was the worst you can imagine. The staff slams the trays onto the tables so that the drink spills over and the food is hit. Additional trays are simply stacked and food on the lower trays falls down. I have to say it was the worst service I have ever had.

Friendly treatment in an atmosphere that was ugly for my taste. Despite everything, a rather good branch that is open around the clock.

In summer the air conditioning does not work, it is very hot in the cafe...

Went to Mc Drive today and noticed when the food was handed out that not everything was complete. We were then just contacted stupidly by the employee until she checked that she had made the mistake, then all we got was a “sorry”. When we saw that we had received a cookie instead of the donut we ordered and then we went in to exchange it, we were treated unkindly again. But then we got our donut and the cookie was put back in the counter. (I don't want to get food that has already been given out and a cookie is just in the bag and is not packaged separately) So there is definitely a lack of friendliness and you could have left the cookie as an excuse instead of selling it on again.

I was there with my daughter and had a delicious meal 👍🏼 Tables were clean and the food came very quickly. The staff was friendly and looked after us very well.

Everything is good so far, except the floor is extremely slippery, regardless of the weather

I'm very disappointed, we've been waiting for our food for over an hour and it just doesn't come. Tried to call a few times but no one answered the phone. Shame :(

There is actually a McDonald's where the food is really hot and actually tastes different or better. Nuggets MC Rib French fries Cheese burger Everything was great and tasted better than before.

Always quick and friendly and absolutely delicious 💝 you have to go there again and again

I waited for about 10 minutes and still had no space at the machine, let alone my food and then left without eating anything

This morning I got old smelly meat when I told the staff about it and the lady started shouting that it should be like that and I shouldn't recommend eating at this restaurant.

Average. I have visited better and friendlier branches.

I was there today and ordered my food to take away, it arrived at home and there was no food. I can give you a good tip, take a look before you go!!!

A restaurant disaster. Every time we pick up an order through Mcdrive something is missing. The last three times there were no small fries, and today the order was missing chicken nuggets. This is a scam! We don't go there anymore.

Ordered and paid for via the app, supposedly refused according to the cashier and asked to pay again. Probably attempted fraud. You shouldn't order online here!

Now the fries were missing from the order once again. Exactly the same thing at the next table. And when I read the reviews here, I suspect that either the staff is incompetent or there is intention behind it...

Es hat sich in den Jahren nichts geändert! Sehr schlechter Service am Schalter. Keiner versteht richtig deutsch. Big Macs werden einfach vergessen obwohl man sie bereits bezahlt hat! Bei einer Reklamation wird man noch beschimpft von den Chinesen. Der Manager gehört entlassen, aber der Inhaber kümmert sich nicht um seinen Laden und sein Personal. Also einfach nicht mehr hingehen, das wird er dann an seinen Umsatzzahlen sehen. Mich sieht dieser S chlampladen niemals wieder!

Unfortunately, more and more often parts of the order are forgotten and not put in the bag, but they have been paid for and are on the receipt. I recommend everyone to stand at the counter for an extra 30 seconds and check everything carefully. It's a shame, it wasn't like that before. The food is often cold and carelessly thrown into the box, so you have to put the burger together yourself.

If you're in a hurry, you'll want to go to this fast food restaurant chain. Unfortunately, I had to realize today that there is sometimes a world of difference between the restaurants. When you enter this branch, you feel like you are entering a haunted house at the fair because the door creaks. Apparently it can't be the oil because there isn't any. We then ordered at the terminal with table service and then took a seat outside. The table service also came and explained to us straight away that there were problems with the numbers and what we had ordered. It could happen at some point. We received our food, but unfortunately the sauces we ordered were also missing, which we were given immediately after a small complaint. Unfortunately the packaging was also very dirty. So you don't actually give out any food (see picture). Another customer left his tray outside, which was a great treat for the Esters. These contaminated the outside area and spread the packaging. Unfortunately, none of the employees were interested in this situation. Sorry, but apart from the same taste in the branches, your branch didn't leave any inviting character.

Why the hell are the tea bags made of plastic? My god... You get these crappy cardboard straws with every drink that dissolve into their atomic components after a maximum of 10 seconds in the drink (for the environment and so on...), but the tea bags are made of plastic, the little label on the tea bag also and the whole thing is specially packaged in plastic... If I clap my hand even harder in front of my head it breaks off.

The Curley Fries were soggy. Food finished way too quickly. The chicken meat was sticky. We will avoid Papenburg immediately.

Our order was wrong, 2 burgers were missing. We only noticed it at home. Then we called there. We had to put our name down so we got the new burgers for free the next time we ordered. Super friendly staff. And absolutely uncomplicated processing. Thank you very much for that :)

I like to eat McDonald's but sometimes something is forgotten.😤 The food is bomb. It is sometimes offered. The staff is very nice. There is also McDonald's for in between meals.

Toilets weren't really clean (early afternoon). The staff is unfriendly and walks around with the trays bored. In fact, there is a man who is very accommodating and always friendly. The absolute exception. The girls there are very annoyed with themselves. Even though several employees are processing a customer order, something is always missing. I would therefore be reluctant to order from McDrive again.