McDonald's in Pirna

You will be rudely turned away if you ask for a straw!!! We're not allowed to do that - only at Shakes. I've never experienced anything like that. Instead you get a cover for a coffee. But that doesn't work at all! You're kidding us!!! That was the last time there!

Terrible branch! Orders appear to be thrown out in the kitchen. You'll only get what you want and what you paid for if you're lucky. Food cold and mixed with ingredients from other dishes.

Ordered Big Tasty Bacon from the menu twice, paid dearly and discovered on the way home that there was only a damn burger in the bag. If you make a complaint over the phone, you will get confused even if you speak broken German. Then you'd really rather have a bockwurst at the gas station!

Finally properly topped burgers again! Very nice staff, late at night and for breakfast. Everything clean and tidy.

Extremely unfriendly staff, they fail to fill up the receipts and then they make a fool of you because you forgot something about your order. The shift manager should work on his friendliness a bit. If he doesn't want the job that involves dealing with people, he should reconsider working there. He really approached us! Then they forget my nuggets too, I'm going to crash!!!!

McDonald's, the cleanliness was still acceptable as there were quite a few guests present. Not a long wait and the food is like in all other branches.

Food is of course clear, but such dirty and disgusting toilets are a big mess. In the restaurant itself it wasn't much better, there were pickles stuck to the ceiling on the back left, the side walls were also dirty and the corners/baseboards were really underground.

Fast and friendly service, tables clean and any trash left behind is quickly removed. The food is what you would expect from McDonald's.

The wraps are the best yes balsamic vinegar to 1

MC Chicken not quite as tasty as usual, relatively long waiting time. It was okay, but there are better branches.

For the umpteenth time you drive off and don't have what you ordered in the bag, pointless.

Very honest and decent people work here!! I dropped my phone in the toilet and I didn't find out about it until three hours later. The phone was waiting for me at the manager's and it was returned. Thank you very much and greetings to the entire MC Donald crew.

I had dinner there on April 24th, 2025 around 10:15 p.m.... I last reviewed this branch 2 years ago... I now have over 20 years of experience in gastronomy...including system gastronomy... Apart from the fact that the burgers are getting smaller and smaller...the prices are more expensive and the discount offers are more limited than they were back then... I have to say, I find it *MORE THAN DISTURBING* when the employee (responsible for drive in that evening) - during his cleaning round in the guest room - CONSCIOUSLY pushes every empty chair across the floor! ! ! This creates a “kick-out atmosphere” like no other! A BIG PRAISE IS TO BE EXPRESSED FOR THE “RELATIVELY” NEW SERVICE STAFF (YOUNG MR, BLONDE HAIR - ATTACHED TO THE ANNOUNCE THIS EVENING) HE BROUGHT WITH: *FRIENDLY WELCOME, *A SMILE ON THE LIPS & *A “GOOD APPETITE” the order to my place. He deserves 4 stars for his service! (Without this positive impression, my overall rating would certainly have remained at 1 star!!!

Food as usual at MCD... However, I wanted to eat in the store and take my drink with me. Since I ate on site, I was NOT given a lid for my drink and NOT a straw, not even a piece of cardboard 🤮 Soon no longer recommended for travelers... PS: At BURGER KING I can still get a lid and straw for my drink without any problems!!!

Another bad experience with the staff. That was probably the last time. I wanted to buy a specific figure from the Happy Meal individually (the bee from the Minecraft film), I first received the wrong box from the still quite friendly gentleman at the checkout, so far so good, I unknowingly accepted it and only unpacked it in the car. Noticing the wrong contents, I made my way back to the checkout and asked for the correct box. I was then informed that the figure was already sold out. Logically, I then wanted my money back. The seller at the checkout was not aware of whether it was even possible to return the money. He then summoned the SCHHICHTLEITER, who then pointed out to me in a specific and unfriendly way that the figure was sold out. I'll spare you the exact course of the conversation. Of course, getting money back isn't an option either, he "can't take the money out of the cash register." Understandable, it would be terrible if companies simply took back their goods, how can they... I then left the store and probably won't enter it again. Anyone who treats their customers like that probably doesn't want to have any. Of course I hope that the responsible shift manager is happy about his €3 turnover, if you want to allocate that internally - we were there on April 11th. there at 9:25 p.m. :) ...you have to know.

MC always works, only one employee could apply a little more deodorant, it wasn't that fragrant.

Unfortunately we failed to check the order on site in Pirna. At home we discovered that the 20 nuggets and all the sauces we ordered were missing. This means that 25% of our order was paid for without receiving anything in return. Memo to ourselves, check the order.

The quality of the food is somehow getting worse and worse. The fries were completely soggy, and the Big Mac looked like it had been draped into the box from two meters away.

I'm waiting for my ice cream and they're just standing around and chatting 🫶🏻

The fucking rags forgot my mc chicken classic

A good and tidy McDonald's branch. The staff are friendly and our food came really quickly 👍🏼

Today I walked along the B172 past McDonald Pirna. There is a lot of packaging waste in the green areas surrounding the branch that clearly comes from McDonald. Why doesn't McDonald Pirna take care of collecting and disposing of such garbage from its apparently underexposed customers???

It was quite okay for such a food chain. What I have to give credit to is that for the first time in a long time I was able to experience McDonald's where, despite the high rush, the food came relatively quickly and nothing was forgotten. The food was okay, as is the case with a fast foot chain.

Just McD. Fast, friendly. It's clean. Check necessary for large orders, something could be missing

Playland closed is really weak!!!

I'm giving it 0 rating. I just ordered food there, and I'm annoyed. The order came cold and inedible. Never again, and I won't bother with the toilet.

Very bad branch, the worst in Germany. Eating goods. I ordered a normal burger with everything on it that I didn't expect - there was a dead wasp on my burger. Extremely disgusting!!! The branch should be closed forever

Worst McDonald's ever! Cold and tasteless food. Brown salad. Dirty bathroom! Sad and incredibly rude and obnoxious staff!

We went to McDrive because we wanted to eat at home. It went relatively quickly, but when we looked through it, we noticed that there were three children missing a menu. A new one was packed straight away, but when we got home we were still missing more. Of course we should have seen this on site. But when I order from McDrive I have to be able to rely on it and not have to unpack everything in the car where it gets cold and there is no space at all.

"Normal McDonalds" like everywhere else. Waiting times are slightly higher than at other restaurants in this chain. Cleanliness is ok, but you could be a little more demanding. You should sweep a little more often, especially in the guest rooms. What I noticed is that some burgers have been sitting for a while and are then very dry. Not the first choice for a fast food restaurant, but it's ok.

The ice cream machine was broken, it doesn't work at all. A friend of mine had the top burger bun lying loose in the bag. Shame on you, such a juice shop.

I've eaten at quite a few McDonald's. But I haven't experienced anything like that. The rolls were burnt, the butter was missing, the wrong shake was brought, the coffee tasted burnt (however you can manage that with these machines), the cocoa stuck to the bottom of the cup, the tea cup was dirty and the service was "highly motivated" and mushy. You can have a bad day, but I can't take it with me to work. Even years later, the employees can't manage to pack an order completely.... The citizens are simply missing and you only get a bag of fries.... Thanks for nothing....

It's McDonald's... they're all uniformity same.

My favorite McDonald's branch. Great atmosphere, nice staff and never had any problems. Always worth a visit. 😃

Eating McDonalds is just good if you need something quick during your 15 minute break

Unbelievably bad service. Ordered online, paid, asked about the order on site. The employee was immediately annoyed. It wouldn't be paid for. Invoice was shown and rejected. Then I got a kebab.

Absolutely not recommended. Immediately after the issue, the window was simply closed and half of it was forgotten.

One of the good McDonald's restaurants

Impudence...!!!! I only go to McDonald's to make my daughter happy. The only thing I like is the milkshake... And then that's exactly what isn't there... Rip off... It's expensive anyway and it's not even available Able to pack an order.. So angry... 😠 😡

Always clean. Always friendly. Burgers also prepared properly.

Delicious as always. Very clean.

Once again something was missing... Yes, it's my own fault because I didn't check everything when I picked it up, but with 2 menus and 2 apple turnovers it can't be too much to ask for everything to be there. So always make sure you have everything that was paid for or get annoyed like in my case.

It was like McDonald's, only the machine ordering was annoying.

It's just a McDonald's like any other...

Unfortunately our hot cocoas were cold and the breakfast burgers and wraps were cold as well. The cheese on it wasn't even melted and the patty was minimally warmed. Too bad.

A clean store with plenty of space for enough guests. By the way, toilets were very clean

Sometimes something is forgotten. Coffee comes in paper cups and only lukewarm. The food is no longer what it used to be. and also too expensive slowly

I have rarely seen a McDonald's as bad as the one in Pirna. The tiles in the restaurant are dirty, the toilets are dirty, the sink is full of dirt and hair, the wastebasket is full... I honestly thought about whether I should pick up my food or leave again...

Brown salad. Dirty bathroom. Sad staff.

Absolutely recommended! We came with 80 people (three school classes) and it went smoothly! Everyone was happy, all the employees pitched in and were super friendly! The cherry on the cake was that we had a birthday boy and we even got a candle for the donut and the whole McDonalds sang! Great experience! Thank you Ms. Schnitzele and team!

When you order a burger it is always crooked and crooked so that you get completely dirty

Well, what can I say. Something was missing again. In this MCD you MUST check your order. It's almost the exception that nothing is missing or wrong. I think it would make sense to better train employees to hand orders to customers after successful verification. Too bad. The food itself is completely fine.

Received wrong and incomplete food. Boxes for waste were full. Screen in the children's area several cracks on the touchpad.

I got some frozen yogurt ice cream with Oreo and chocolate sauce, instead of some ice cream with caramel sauce and vanilla ice cream 😔

All in all okay. Typical McDonald's

Unfortunately, entire burgers are often forgotten, even if you're the only one who waited 10 minutes in the McDrive. mcsunday, drinks and milkshakes are often only half full.. Stitch? Stress? In any case, neither is an excuse.

At weddings the staff is completely overwhelmed. Tables were dirty and sticky from previous guests. There was also a smell of Eckelhalter in the restaurant. Food was McDonald's as usual.

Once again the order on the mcdrive was not complete. (that's how you get money). I also discovered a dead insect in the fries… Ugh!!! We were definitely there for the last time!!!!

Count your nuggets. Bought a 9 in McDrive and discovered at home that there were only 7 (seven!) in it. mess. Children are snarky.

Good coffee, everything typical McD.

Solid McDonald's with small weaknesses 🍔​🍟​🥤​ The McDonald's on Dresdner Straße in Pirna delivers exactly what you expect from this fast food chain - nothing more and nothing less. The food was solid but not spectacular. Ordering at the terminal followed by table service worked smoothly and without any problems. Unfortunately the quality of the burgers left a lot to be desired. They had just a tiny dollop of sauce on them and the rolls were hard around the edges. The staff was friendly and helpful, and the cleanliness of the restaurant and toilets was fine. When we arrived the tables were being wiped down which left a positive impression. Conclusion: Overall, the McDonald's in Pirna offers a typical McDonald's experience. If you're looking for a quick and easy meal, you'll find it here. However, there is definitely room for improvement, especially when it comes to the quality of the burgers. This is my personal experience, other customers may have had different experiences. 🤷🏼‍♀️​

We went to McDonald's this evening around 6:50 p.m. As soon as we entered the branch, we noticed that there was a long line waiting for our orders. We were able to place our order at the machine and pay immediately. Due to the rush, we were prepared for a longer wait. However, the conditions we observed during our wait were extremely worrying. It appeared that each employee was assigned a specific task, but there was a distinct lack of support at the output. What was particularly noticeable was that behind the counter there was a kind of collecting basin for the finished burgers and other dishes, which was so full that the employee at the counter had to literally dig through the various orders to get the right products out. This led to further delays as the finished food had to be found before it could be put into the bags. Meanwhile, the drinks were piling up and were only slowly being served. A McFlurry, for example, stood around fully prepared for about 20 minutes before it was brought out to the table - it is questionable whether it had not already melted by then. Even a latte macchiato was hardly at the desired temperature because it also waited a long time to be served. The employee at the counter had great difficulty keeping up with the packing of the orders because she was not only responsible for packing, but also had to bring orders to the tables. Support from other stations seemed urgently needed, but this did not materialize. Another lady at the chip station preferred to continuously portion out her fries. What particularly bothered us was the cleanliness of the kitchen, which has been visible to guests since it was opened. The floor was covered in chips and salad and it seemed very greasy with staff slipping on the floor. We understand that a kitchen can be hectic, but this situation is not pleasant for guests to see. As we left the branch, we noticed that the cart for guests' trash was completely overfilled and a new place for trash had already been created on a neighboring table that resembled the Leaning Tower of Pisa. When we got home - after a drive of less than five minutes - we noticed that our burgers were no longer hot. This is extremely disappointing as we wanted to enjoy our meal at an acceptable temperature. Overall, our visit was unfortunately disappointing, as both the organization and the cleanliness left a lot to be desired. In particular, the lack of assistance at the counter caused significant delays, and the result was that our burgers were already cold with such a short drive home.

It wasn't busy and you didn't have to wait long

Food as always good. Unfortunately, placing an order via the “drive in” is difficult so the order is often taken incorrectly and has to be corrected at the checkout. Unfortunately, something is always missing from the order. This time all sauces were left out. It's just annoying and we won't stop anymore.

Not too big, but enough space. Great breakfast offering. Tables could perhaps be wiped down again. Otherwise everything was great. Nice team. We recommend the Big Morning Farmer.

Parking spaces are a bit scarce/few. But fast service and the burger and apple turnover are really hot 🔥. 😉

You really need to do something about the flies flying around the shop.... It's totally unacceptable that someone can't enjoy their meal... Polite staff and fast....

Pretty dirty! You can't take a straw for juice!

The McDonalds in Pirna is modern, large and offers a good selection of food and drinks. There is an indoor and outdoor play area for children. The parking lot is right in front of it and you can quickly get back on the highway.

Pirna used to be the McDonalds where you could actually eat. Unfortunately, the quality is getting worse and worse here too. Drinks are mixed up, dips are forgotten, and the burger has the bacon next to it. 2 mini pieces of pickled cucumber and the sauce becomes less and less. Since our number wasn't on the monitor, I had to ask and the food that had already been prepared was now almost cold. It's a shame because unfortunately it's not the first time this has happened.

best Mäkkes ever, Lost Place directly opposite.

I threw up on the highway shortly after eating! But it definitely wasn't because of the food, because it tasted exactly the way it always tastes...

Having a delicious breakfast again is something you just can't afford very often

The ambience and staff are great, but the fries leave a lot to be desired and various alarm tones from the kitchen were also quite annoying.

The lady at the McDrive can't open her mouth, speaks very quietly, and doesn't speak at all when paying. At first I thought it was a machine that I was giving the money to. Order received incomplete despite requests from the employee. Unfortunately, we noticed too late that the toy from the two HappyMeals was missing. Once and never again McDonalds Pirna.

Unfortunately this is the third visit in a row. Only a little sauce on the citizen and the fries are dry/lie longer. Citizen is freshly prepared, but the ingredients are already cold. In other branches it works completely differently. A pity.

There's always something small if you're quickly hungry. A clogged toilet and no paper to dry your hands in the dispenser. What a shame.

No one cleans anything dirty. The food is dry and not tasty

You have to look very carefully at what you ordered and compare it with the food that was delivered to you. Often something is missing or something is delivered incorrectly. This is the worst MC's I've been to so far...

Unfortunately, the side dish is always missing from the menu, which is annoying when you first unpack the food at home. In the Happy Meal there was a salad with bitter stalks and leaves that was unsuitable for children; the only edible thing was 3 slices of tomato. And there really wasn't much going on.

No straws, only for Shakes, and a lot of flies in the restaurant. Otherwise okay.

WOW! That was the best visit to McDonald's you could ever have! The staff is a dream! The lady at the counter was very helpful and communicative. That was the nicest encounter I've had in the last few months. My day is much better now! Thanks!

McDonalds has become so bad citizens taste like nothing and the fries are soft and disgusting!!!

My husband specially walked from the city center to MC's and got dinner for us. I had 1 Bic Mac in the menu and an extra Bic Mac when he got home. Then the shock came, everything was there except my 2 Bic Mac's and that was it not much going on. That really annoyed me

The BIG MAC Action was really good for 1 euro in the app.

You can forget the burgers, it has nothing to do with advertising or the description. Fraud on the customer

Cleaning me lousy. The tables were dirty, a mess under the tables. They have enough staff there to clean it up. The self-service desk has a small selection of languages, nowadays, I would expect there to be 5 languages ​​to choose from, like in the Czech Republic. The rest is more or less fine.

Once again we got the wrong food and the wrong drinks. Things were missing from the menu. Staff not available to talk. It's our problem and if we don't like it then we should go to another branch. Under all hell. You won't see us there anymore.

Okay by McDonald's standards. Friendly staff, clean. The citizens could be a little warmer.

Everything was clean, fast service and lovely, courteous staff and, as always, delicious

Very clean branch, friendly staff and fast service. Everything was unexpectedly good. But I was also there outside of peak hours.

Welcome to our MC Donald's. We have a very friendly and open staff when dealing with customers, especially children. Thank you for visiting our restaurant 🥰

Never eaten such crispy nuggets as here

McDonalds like all the others, which is ok.

It was quick at McDrive, but I found it primitive that the customers were used!

The restaurant is dirty. Food is cold. No tubes to drink.

Sometimes eternal waiting times.

The staff at the dive in are always super friendly and happy to join in on the fun

The toilets were dirty and broken, totally overcrowded and a long wait to order. The service and the quick preparation were positive

The atmosphere in the store seemed nice. The employees were already stressed at lunchtime, even though there wasn't much activity. The burgers were ok.