McDonald's in Anklam

Pure disaster! This afternoon around 2:15 p.m. we went to MC Donalds in Anklam for the first time, placed an order at the drive counter, 1x MC Chicken, 1x Sweet Chili Wrap, 1x Double Cheeseburger & a large fries... When we got home & put it in the bag We immediately noticed that the wrap was missing, it was also on the receipt. I then called the branch and said that something was missing. It wasn't a problem, the gentleman on the phone said I should tell him my name & that I could pick up my missing order so far so good. When we got to the drive counter the fun really began!!!!! We had very politely imagined that it had been agreed with the gentleman on the phone that we would like to pick up our order now (Sweet Chili Wrap). The young man (blonde hair, strong build) was immediately totally sulky. We had talked and laughed in the car and he just said in a pissed off tone that it would be possible to do it quietly because he had his headphones on and it really bothered him, he would have us too We could simply point out nicely that we should close the window of the car, so far we have shown great understanding, but when we drove to the checkout window because we had ordered an iced tea, Fanta & Curle Fries, which had to be paid for, he came Already half jumped out of his window and said in an impossible tone "I understand that next time it will be quieter".... We were horrified but the crowning finale was when we drove to the last window and I met the young man (blonde, strong build). When I politely pointed out whether an apology for his unacceptable behavior would be appropriate, he came shooting out the door as if bitten by a tarantula towards our car and said he was going to insult me ​​and my girlfriend in the most impossible way, which is what I did straight away Shift manager asked with a clenched fist, he slapped his hand and said in an extremely aggressive tone "You can have it"!! And stomped back into the branch in a rage!! We were shocked and felt downright threatened. Then this impossible person in our eyes came back to our car with the "shift manager". We had explained the situation to him and had the feeling that he didn't understand us at all, the other aggressive person was screaming then next to his "boss" who literally pushed him into the branch. Incredible. There was no apology from the so-called shift manager, rather the excuse that we all have a lot to do and are all stressed out. What I meant was that you come from the catering industry yourself, but you still have to remain friendly and professional otherwise you've missed the job! The only thing that came back was the statement that we were stressed. I then wanted compensation for the unacceptable behavior and nothing came until I said that I wanted my money back and the answer to that, then I had to give back my bag with my order and I found that impossible, I can't find the words for it. But then he quickly realized that he couldn't deal with us like that and gave us 5 vouchers from MC Donalds, well, but that wasn't all, our very special friend brought us us our drinks Iced tea + Fanta dem with very strange note DO NOT fit on the lids repeated twice! The shift manager didn't understand a word and wasn't a shift manager for me either. Me and my girlfriend (30 & 40 years old) definitely don't have to be so insulted by such a young spunt!! We expect from this branch that this impossible person (blonde, strong build) is held accountable and that consequences are followed and the shift manager receives another training on "how to lead a team" and the other special employee should get his aggression under control In our opinion, nothing is lost in the catering industry. You can't let people loose something like that. Advertisement goes out

Terrible! We waited 20 minutes for the food, half of it was missing and you had the impression that the staff had no insight. The food was underground🥴. We couldn't finish it.

Received faulty food. I don't come here anymore because they didn't even look in the bag when I complained. Too bad

We spontaneously came here for dinner. Everything went very quickly from ordering to serving. Food was tasty. Happy to come back!

Good chain like all MC stores Staff is nice, sometimes there is a long wait at the drive when there is a lot of activity, but that's normal!

Two lanes at the drive-in counter and you still wait 20 minutes 🙈

It was ok. Staff were nice, food was delicious.

A very small restaurant in this chain. Overcrowded, loud, stuffy. Waited over half an hour before you could even place your order, then waited another 25 minutes for 2 SmartMenus. There were staff, but apparently only one employee was really capable, everyone else around her was just a decorative accessory who didn't even understand short, clear instructions and apparently couldn't read what was printed on the order receipt (4 x cheeseburgers, 2 x French fries, 2 x Cola) I feel sorry for the one capable employee who seems to run the store, which is far too small and therefore always overcrowded, on her own, at least during her shift.

Wait at least 30 minutes and that's not possible!

Yes, it was busy, but waiting over 15 minutes for a pack of nuggets is “stupid”. Staff seemed quite uncoordinated. The monitor that shows which number is ready was broken. This meant that the numbers had to be called loudly (it was busy). It would annoy me as a guest eating on site.

We only ordered a little something, coffee, apple turnover and a happy meal. Everything was very clean, the staff was very accommodating and polite. We got free ice cream for our son. Thanks to the coupons in the app, I got a free coffee and my wife got a grande cappuccino instead of the normal one. So everything was really great. Thank you for that 🙏🏼❤️

One of the best McDonald's I've come across. Clean, tidy, top staff. Order terminal and waiting area far apart. Food was neatly prepared, by which I mean everything was well topped. At other McD's, burgers fall apart or are carelessly packed together. I always like to come here when I feel a little hungry or need a cup of coffee.

How can you pack a warp like that..... so that it sticks to the paper and you can't eat it and destroy it completely? I don't understand, you wait half an hour and no one is in the store

Well, McDonald's. You don't expect anything and you won't be disappointed in this regard.

Can you order from you once and receive everything? Surely it can't be true!

There's a place you know where...

MCDrive service time has been exceeded 20 times

Burger great service too. Come again

Slowest fast food restaurant I've ever experienced. This is the fourth time I've been there and each time we wait between 20-30 minutes for our food.

Nice McDonald's. It's nice to sit outside. Food like everywhere else.

Women's disabled toilet was not working. The door didn't close automatically. Normal toilets lacked hand paper. The items served were also not refilled. Service was okay.

Store was clean, staff was nice.

The food wasn't tasty, they didn't replace the cola with a bee, then we destroyed the cola like two bastards and lost our aura of fitness

We had a very long wait and the staff were unfriendly and we often forgot to pack something. And we had to go back again to get what we had forgotten. So be careful and check immediately whether everything is in the bag at MC Drive.

My citizen was totally over salted🥺I ordered take away so I couldn't go back and complain.

Very clean toilet. Were just in transit to the island of Usedom.

Very clean, great service. Highly recommended

Great, we stopped there spontaneously and were very surprised, everything was fine. We'll be back

The store looks nice and the food tastes delicious as usual at McDonalds. But that was it. The output monitor has been broken for months. The employees seem listless and can hardly be understood when calling. (They wouldn't have to if the stupid monitor was running). The tables are not wiped enough. But the waiting time for the food is the longest we've experienced. I will probably avoid this location in the future.

Was ok. Had our food quickly. Parking spaces are in short supply. Otherwise like you know McDonalds.

Friendly and clean…. Unfortunately, you should check your order carefully. Apart from the sauces for our order, the caramel was also missing from our caramel latte macchiato! Very unfortunate 😥

We only used the drive-in. What was noticeable was that the person in service thought ahead and cleverly combined our individual orders into menus, which saved us some money and gave us an extra drink.

Unfortunately still not recommended. Something is often forgotten when ordering or it is simply wrong. The staff stands around pointlessly and makes fun of their customers. In addition, there is a long waiting time for orders.

Very clean and tidy. Really nice staff who are really on their toes. All tables were discreetly cleaned immediately after the guests left. Sufficient ordering machines prevent waiting times when ordering. The food was prepared quickly and brought to the table. I thought the table was nice where the kids could play. It tasted like almost everywhere else at McDonalds.

Macces, if you like it, like me, go there every now and then when you feel like it.

Well, where's the best place to start 🤔 Waiting almost half an hour for an ice cream and three hamburgers is quite a lot, but what was really interesting while waiting was that no one in the background was wearing gloves. Bon appetit 😉

typical McDonalds, nice, helpful staff

It used to be better, but it got pretty dirty

Self-service devices didn't work straight away and items were missing from the order when consumed there.

The tables outside were dirty. After asking, they were cleaned, but only where we sat down. Food was warm.

Only breakfast in the menu is available for purchase! 6 employees in a relatively empty restaurant! And yet it had nothing to do with fast food anymore. Too bad

I've often gotten something from mecces, the second time being in Anklam, and this time I was very disappointed. The ambience was good, toilets clean, parking lot not full (means not so busy in mecces). I had ordered 2 chicken burgers 1 MC Rip, 1 MC classic chicken and fries as well as 2 cokes. So far so good the food was warm (didn't eat on site). There was little to no sauce on the burgers, which I think is a real shame because the burgers come with the sauce that you associate with the burger. This time you can't blame it on stress or time pressure because, as I said, the branch was still relatively empty (6:00 p.m.). It's a shame, but you won't see me in this Mecces branch again.

As always, the problem with the fries! There don't seem to be any hot ones anymore. It's so difficult to get fries hot in the fryer.

Everything clean.....nice staff. Maybe it took a little long. (But I haven't been to mcD for a long time)

You can have a nice meal here, alone or with several people.

Neat McDonalds, cheap and tasty👍

Great service and the food is good too..

Like any other fast food joint. Unfortunately the toilets weren't completely clean, but the service was good. Cell phone reception critical for app users.

If you have time and are not hungry, come here. It really takes a long time, the other reviews don't lie.

Clean, friendly and really fast

This is the best Mecces I've ever been to. I would like to give 7 stars.

I already worked at Mäcces. There is slowly and underneath there is this branch. It wasn't even full! The tables are also not cleaned. The next rest will definitely be somewhere else!

Waiting time was far too long (45 minutes). But the food was hot and freshly prepared clean.

Very long waiting time, almost 40 minutes with only 3 small orders in front of us and then a coffee was forgotten.

Unfortunately, due to a lack of staff, we had to wait 40 minutes for our food, but otherwise everything was great

Friendly staff but unfortunately a long waiting time. The playground was not opened either, although many children would have liked to use it.

McDonald's, there's not much to say.

The rubbish from out-of-house guests in the area is stupid, but the company can't do anything about it.

McDonald’s arrived at 10:30 a.m. on Monday is exactly what I need. The big tasty bacon completely delivered, pizza pockets are so-so.

Unfortunately I couldn't find a parking space and parked a little further away, very long waiting time, but very nice service and the food is good.

It's a complete disgrace what we're doing here again. We arrived at this McDonald's around 10:10 a.m. and placed 7 orders because we wanted to pay for each one individually. Then we waited for a whole hour until an order arrived (it consisted of a wrap, drink and pancakes). We were offered compensation, but we were still extremely hungry and you can probably expect that from a fast food restaurant also arrives quickly especially if the orders were not large and complicated. The service was still friendly and super understanding.

Was advised and served by a very nice young woman at the checkout.

Great team on site, helpful and friendly. Excellent.

The best mc I've ever been to, the toilets were very clean and smelled good and the food was super quick and fresh

It's just a fast food restaurant. Anyone who goes there with 5 star expectations is in the wrong place.

Top service, nice employees, keep it up Better than both MC in Neubrandenburg

I've never seen a store like this before 👎👎👎

It was quick and tasted very tasty.

Very tasty and it was brought to our table outside and didn't take long at all.

This has nothing to do with FAST food anymore. You wait forever and something is always missing...

So beautiful looking. I can't say more because we don't eat McDonald's.

The employees are too stupid to properly pack the bags that the guests order to take away! You order your food and only get half of it and notice it too late.

Absolute horror 20 minutes waiting time for two Mc Flurry, people here haven't understood that the word FAST comes from fast, if only one person works quickly and the other 9 employees work in slow motion, that doesn't help. After the 3 burgers were folded I would have managed it myself, others lay down with their breasts relaxed on the station to sort burgers. And the word DRIVE comes from driving, and doesn't mean that you want to stand there in a waiting box for hours. Then the thing closes. Here you should think about whether this is the right staff. The recession has been so bad for months We won't come here again. For our transit it will be the next Mc Donalds, right on the highway and a FAST food restaurant.

such a juice shop! We wait 30 minutes for our order, half of which is forgotten and everything is already cold. The staff there insult each other and are not particularly nice! then you ask what's going on here and the excuse is "we don't have enough staff because there's a flea market" such a cheek, unbelievable! The only thing that was good there is that the Red Bull is at least cold.

Such a bad McDonald's, very poorly organized everything here Regardless of whether you're at the Mc Drive or in the restaurant, you wait for what feels like years for your food

McDonald's, the staff is trying hard. The store is packed at 1 p.m.

It takes forever (25 minutes) worst restaurant I've ever been to.

The food was good, but waiting 45 minutes after paying in the drive for 5 burgers on a Friday evening is not an option at all, as we had already waited 15 minutes before ordering.

Location and food excellent. Staff unsuitable. Extremely slow and not serviceable at all. Handing out food with a blank look instead of saying: Enjoy your meal

Absolute ordering chaos. The right hand didn't know what the left was doing. All orders prepared while waiting were incomplete. Despite the fact that I asked several times on site, the nuggets I had paid for were missing (twice), which I unfortunately only discovered when I got home.

Fast food should also be served quickly. Waiting 40 minutes for 6 nuggets, ice cream and coffee, even though the mass of people were behind us and not in front of us, is intolerable. It seemed very disorganized and unsystematic. Unfortunately, MCFlurry is no longer mixed with the topping (Smarties, Oreo etc), which actually just makes it a big McSunday. A pity. Otherwise everything was very clean and tidy.

It was just 20 minutes ago because I don't know what you can do wrong with 2 burgers and fries. I ordered both burgers without salad. The note without salad is stuck on the packaging but surprise, the burgers come with salad

The cleanliness on and under the tables, the storage areas for residual waste, inside and outside leaves a lot to be desired. Something definitely needs to be done.

Unfortunately, today the food from the children's bag was missing, as well as 2 chicken burgers... it's really cruel... it's something different every time!

Considering it was late and not much going on. It could have been a little cleaner and faster.

Service terrible. Waited 20 minutes for a McSundae

This is one of the few McDonalds where I have to say that they are nice and taste good, everything looks good and the food is warm 👍🏾

Modern shop and good staff. The waiting time is relatively long, but I have to say that we were there on a Friday.

We were happy to have a McDonald's nearby, but we will go to Prenzlau again in the future, the staff is very unfriendly, and entire menus were repeatedly missing when ordering. If it had been a portion of fries I wouldn't have said anything, but a 20 nugget that we noticed when we checked in the car was worth the money. At home we noticed that two burgers were missing. I could also repeat the conversation with the "very friendly" young man who more or less served me when I complained, but I'll leave that alone, I admit that I was perhaps a bit irritated, but the customer being polite to serve was light years away removed. The shift manager I asked for clarification was very competent and friendly in communication. Nevertheless, this restaurant is off our list for now.

Clean, very modern. The toilets are large compared to older restaurants.

Very tasty, like any McDonalds. Recommended!

An outstanding McDonalds in Anklam. Rating: ⭐⭐⭐⭐⭐ We went to McDonalds in Anklam and I have to say I was extremely impressed. The cleanliness of the restaurant was excellent. Everything was spotlessly clean, which is a sign that the staff attaches great importance to hygiene. The service was very friendly and reliable. The staff was always ready to help and dealt with all requests quickly and efficiently. The delivery to the table was quick and the burgers were freshly made. It's always a pleasing sight to see the food being prepared with care and attention. I would particularly like to highlight the particularly clean sinks for all guests outside the toilets. This is a great feature that shows that McDonalds takes the well-being of its customers seriously. It should be noted that the restaurant is very busy on Sunday lunchtime. But despite the crowd, service was still quick and the staff very attentive. Overall, our visit to McDonalds in Anklam was very positive. I can recommend it to everybody.

Unfortunately, I forgot the nuggets again, very poor performance and unfortunately it's not the first time that something is missing.

So now it doesn't matter whether you eat on site or take things home with you, since you're only served cold food anyway. Well, I've never experienced being able to hit the table with a FiletOFish, but they actually did it... Respect! Oh, and if parents order a milkshake for their children, it's better to try it first because there was a clear coffee note in our vanilla shake, which was also clearly visible on the edge of the cup after removing the lid... I could list a few more things but that would go beyond the scope here

Can actually be closed again straight away! Waiting times that have so far been unsurpassed. You can safely plan at least half an hour for McDrive, even if the order is simple and clear and there are only 3 cars, the staff just can't handle it. As soon as the number of visitors is a little larger, the visit simply ends in a catastrophically long waiting time... nothing happens. You could probably write almost an entire book with so much time left while you wait. Info: always check everything immediately after the food has been handed out, it can happen that some things are missing!

Very, very long waiting times and usually half of them are missing. There hasn't been a milkshake for weeks

Absolute disaster, staff become aggressive at the drive in after you waited 10 minutes to place the order, only 1 car was still there at the drive in, then ketchup and mayo were missing again, that's the 3rd time in a row, worst McDonald's far and wide !!!!!!!!!!!

There I drank a coffee and ordered a vanilla shake, they brought me an ice cream, the shake tasted like vanilla ice cream and the consistency was the same.🤔

I have to have my say Easter Sunday wasn't such a hit at MC.Do. There was food lying all over the floor for over half an hour, the tables were dirty, my Double Royal Ts was served cold, I'm just speechless, it was a complete failure, the location is out for now. Kind regards

The worst and slowest McDonald's ever. The tray stations are more than overcrowded and the staff is extremely overwhelmed. Finished tablets were available, but were not given out. Stood for at least 15 minutes without an employee bringing them to the tables. Orders were processed in some order. Everyone on the drive was served faster. Never had to wait 45 minutes for my food at McDonalds. The customer in front of us waited almost 1 hour. YOU ARE A FAST RESTAURANT. NEVER AGAIN!!!!!