McDonald's in Heide

I only got a chicken burger even though I bought an MC smart menu, it's a shame such a store

My impression from today. . . Collapsed while sitting down on a chair, the employees just looked stupid. . .And only received an apology from the social media manager and a promise of a menu for the next visit, The whole thing is a bit poor. .

It was probably my last visit. Staff is rather unfriendly. The food is becoming less and less and the price is higher. The breakfast was carelessly thrown together and cost more than at a very good bakery.

It was very full and you would think that fresh food was being prepared all the time, but when the food came to the table, the fries were only lukewarm, one portion was missing and by the time the complaint was made, the nuggets that came with it were also only lukewarm .

The food was good but the entire dining area was a bit unclean. The food leftovers from the people in front of me were still stuck to the table. So I would recommend the drive in or takeaway

Of the many McDonald's branches I've visited in my life, it's certainly one of the best. Friendly service, warm, fresh food, tidy and clean - and the toilets clean too. There was nothing to complain about, we'll come back when we're nearby 😎👍

After thinking about it for a long time, I decided to write a review. On the weekends in the evening there are usually very unfriendly people working at the MCdrive who hand in the orders incomplete. The last few times something was always missing. Despite requests to change this, something is always forgotten. Too bad!

Recently I was totally disappointed by Burger King and now here too... You drive off yourself because delivery services are no longer offered. Okay, one thing if you don't have enough staff after a certain time. Not that much was ordered extra and with few extra requests. And yet something is forgotten. You set off again because this time you trusted that everything was there. There wasn't really a direct apology. The missing things and if not there would have been a riot, I ended up paying for them. But there was no compensation, it was probably too nice. Will never visit this restaurant again.

During my stay there was a predominantly female team, friendly, courteous, attentive, quick and clean, friendly and helpful interactions with each other despite the idiosyncratic espresso machine. I liked it a lot.

The MC rib has been depressingly under-sauced twice in a row and today there is a whopping 1 piece of onion on it. Finally do it again like before.

My children always personalize their burgers, but unfortunately mistakes are made all too often. This time it was positive, I also got the rest of the things new because I had to wait so long.

Unfortunately, ordering at the self-service counters doesn't always work. It wasn't very busy at that time, so I really don't think it's nice that all the tables weren't even wiped. There were leftovers everywhere, the collection points for the trays were already overfull. So inviting is different

Unfortunately, since work processes were changed, it seems that parts of the order are forgotten or mixed up with other orders every second time the item is picked up at Mc Drive. Be it toys from point redemptions that were forgotten to pack, 6 chicken nuggets that are missing when redeeming vouchers or, for example, 20 Chicken Mc Nuggets that are missing and BigMac + CurlyFries are missing. Just yesterday the Oreo-Coke-Zero can from the point redemption was forgotten to be given out. I now check that my order is complete every time I receive it, but I am still annoyed by the significant deterioration in service. The processes should be urgently checked. What I find striking is that these mistakes almost exclusively happen when there are more staff behind the counter.

After I worked on my girlfriend we arrived at the store at 12:52 am. However, the doors were already closed and now my kitchen has to cook something for me, thanks too

Ate Big Mac sauce tasted a bit strange, I didn't think anything of it, end of the story with watery diarrhea and low blood pressure with RTW to the hospital. Never again McDonald's.

The food is served almost cold. The employees seem slightly disoriented, the parking lot is the Wild West.

The breakfast is good but very dirty early in the morning almost all the tables were dirty

Even though it's not busy, it's not easy to find a clean table 🙄

The food thing is like a game of chance, strangely enough... Sometimes the Big Mac in the box looks like the one in the advertisement, so it's really unbeatable...but sometimes it just doesn't taste like much... At least the salad and everything is always fresh, sauces etc are all good.. The same thing with the Chicken Mc Nuggets... sometimes really tasty and crunchy but sometimes really floppy? The staff is always friendly and sometimes funny... Nothing is ever missing, the prices still go up...

Children's slide. Outdoor seating

The new M Burger is very tasty.

Also ganz ehrlich, die Mitarbeitern haben 2 chickenbürgers ein großen Pommes bei uns vergessen wir sind vorne gegangen und habens gesagt, der eine schmeißt den Pommes einfach so wo manche Pommes runtergefallen sind vor uns okk also sie sind unfreundlich muss ich ehrlich sagen. Man wird so komisch angeguckt wenn man dort denen sagt das sie was vergessen haben.(Nicht alle Mitarbeitern sind so aber)

All in all, as usual and delicious. There are deductions in the area of ​​cleanliness. We often come in the evenings where it feels like you can only fill half of the tables because they are all dirty and covered in grease. That's the only point that's a shame.

Clean, friendly service and the food was hot. In contrast to Mc in Brunsbüttel.

Eat as usual. Staff unfriendly and orders were not carried out correctly. Toys were exchanged upon request with an unfriendly look.

Goes better. A lot will be forgotten.

Employees were very friendly and nice. No waiting times too long if you order at the terminal.

A McDonalds like any other. Not good and not bad

Where's my NY Style Cheesecake?

Well, the chicken nuggets aren't what they used to be either. Somehow McDonalds is already starting to pump them up with water.

Food and service good, again and again.

Probably the best McDonald's visit of our lives. The food was freshly prepared, served hot, with a smile and in record time.

Had a bite to eat last night around 11 p.m. All the storage trolleys for tablets were completely overcrowded and dirty. Tables were dirty and there was paper piled up in the trash cans in the toilets. The branch manager (that's what the corpulent man looked like) didn't seem to be interested. Something else is inviting :-(

So dirty. It was cleaned upon request, but it didn't do much good and the worker became rude and rude.

Food is hot and quick, but a lot of things were simply forgotten when we ordered and no apology! And then instead of chocolate shake there was vanilla!

I wanted to eat something there after the night shift. The drive-in closes at 1:00 a.m. I was standing in line at 12:56 a.m. behind another vehicle that was ordering. At 1:01 a.m. it was my turn and the employee informed me that the restaurant and the drive-in were closed. An outrage!

The skills of the staff are significantly limited! Every time, but really every time, parts of the order are forgotten. We mostly order take-out from the store and there is ALWAYS something missing from our orders. But even when ordering to eat in the store, you have to ensure that your order is complete The food itself is OK. The restaurant itself could be cleaned a little more often

I also got chicken without the app. Very nice staff.

I'm a very frugal person, but it's getting worse!! Four times there, and four times not everything we ordered was brought. Why doesn't it work anymore? It wasn't like that before! We were there again, unfortunately it's still not working. Burgers were missing again. Since the system was changed, it simply no longer works. Now there is only one star. Gladly more stars again if things go better. Apparently something has happened. We have now had good experiences several times. 4 stars

Just a McDonalds with good technical equipment and friendly staff. It's clean and tidy. What I like best is the McDonalds app, where you get coupons and save some money, and you also collect points that you can redeem later. I think the points system is designed fairly. I think ordering via the screens is great.

A McDonalds restaurant, like others. Service is nice and helpful. However, the cleanliness leaves a lot to be desired. Sure, it's a fast food shop, but when the same leftover food has been stuck to the walls and ceilings for weeks, it's noticeable!

Unfortunately it's no longer what it used to be, almost all the tables and chairs have leftover food on them, not to mention the toilets. Things were supposed to look different on a Sunday evening around 10 p.m., especially because there were hardly any customers there. Once upon a time: "A good and friendly McDonald's. The drive is only usually crowded during peak hours." Unfortunately I have to revise this review.

Very clean. Nice and helpful staff. Went very quickly. Gladly again.

A good alternative late in the evening in an emergency

Yesterday it was really dirty. You can understand when the shop is full, but with around 10 customers and 10 employees it's probably child's play. If we had eaten in the parking lot it would have been cleaner

I always have a hard time choosing. The illuminated boards move far too quickly to the next offer. Otherwise everything else is rather unspectacular. Only interesting for younger customers. We have also had it delivered. But you get such poor quality that you really lose your appetite. Even when I ordered again, nothing got better. Quite the opposite. They had forgotten my MC Flurry. It was delivered later, but not in the reusable cup paid for. So the supplier had to come again. What an indictment.

A shop like any other but with super nice staff 👏🏼

Typical McDonald's. Every branch is the same. Everything okay

Staff unfriendly and arrogant. And I completed a 5 km struggle to get my Playmobil out of my happy meal. After the strenuous 5 km walk back I unfortunately had to realize that they had ripped me off and simply didn't have any toys in my happy meal Kind regards, never again

I was there about 2 weeks ago. Unfortunately I had to wait 20 minutes for my order and as a small compensation I was offered a McFlurry. Nevertheless, it's not a problem because the staff were friendly despite all the stress and the restaurant was very clean despite it being close to closing time.

Very bad. There are real hairs in the MC Rib, if you look closer you'll see why. Anyone with longer hair does not wear a hairnet. Simply disgusting. Very bad, the health department would have to check whether this is all correct.

We ordered from Drive and the woman was in such a hurry that we didn't even have time to think about what we wanted. Also a bit unfriendly. And the cheeseburger no longer tastes the way it should.

I don't like eating that kind of thing myself. The 5 stars come from my daughter. She loves food like almost every child. Anyway, keep it up...

Stop at McDonald's, what can you say about that?

My colleague clarified one of the drivers. The store is really nice ✌️😎

That was the last time I was here, which was a 1 hour wait, my son almost fell asleep. Then there was the overwhelmed staff. The nuggets were forgotten in the Happy Meal when I asked, yes they are in the Happy Meal. I probably thought I was ripping them off. I didn't have them Necessary especially not when my son Dan is still there Dan spent almost a fifty and Dan something went absolutely bad and last but not least the food was cold

War nicht Grad sauber Tisch wurde nach Aufforderung abgewischt. Essen war lauwarm und freundlich waren die auch Grad nicht

Very bad problem, sports fan Leon Sukowski should be ashamed. In addition, your great advertising face is a right-wing extremist member of the Junge Alternative. Embarrassing #NeverAgainIsNow

The faucet was broken and the board for the toilet was missing

The loud beeping cannot be avoided. Everything else here is great, quick, friendly and clean (sometimes you just have to ask to wipe the table).

Starting with the toilets, which are extremely dirty, the benches, chairs and tables are very dirty, the floor is extremely dirty and sticky and the staff just laughed at my complaint. Business in Heide can learn a lesson from the Danes. The staff is also friendlier there. Sincerely

For the first time at McDonald's in Heide because we needed a toilet quickly and also something for the stomach 🤔 So the team is 5x 👍🏻 and the new breakfasts are 😋🥰🤤 The only drawback is that the disinfection dispenser in the "middle" of the women's toilet would have to be replaced, the team accepted this information 😉

Whenever we need something quick or after a very long day at work, we often buy our food here. So far we have only had good experiences and the staff is always friendly and helpful. The restaurant itself is always very clean and there is a feel-good factor. Recommended to everyone.

Modern Mecces with table service. Toilets could be cleaner.

We ordered Plant Nuggets and got real ones!!!! No go! No apology, no compensation - thank you for that

Well, the customer service needs to be improved a bit

Some of the staff speak little to no German. Prices are way too high because I get 3 burgers from the competitor with the Krone. I only like it there to a limited extent... The inside of the branch is very inviting.

McDonald's, what more is there to say than that? I LOVE IT!

The toilet paper holders are a disaster and a test of patience, the system should be thought through. Otherwise everything was “normal” as usual.

My chicken nugget was a har and wanted a new one but she said that was part of it!!!

Burgers are cold and that's really wrong - it doesn't matter whether you get them in the car or at the checkout. Is no longer recommended. Service is not so good, people prefer to talk to each other, tables are not wiped and sometimes the feet are sticky. It's a real shame or I didn't get a replacement or my money back.

As always, not good in terms of taste or space

I find the price increase to be a big mess because the quality has not measurably changed.

We were there for our youngest's birthday and ordered from the machine. Our order was brought to the table by a very young man who looked 13 in age. He tipped over a large cup of cola right in front of our table, flooding the entire delivery and the floor. Instead of going back with this floating wetland, the young guy was left completely overwhelmed and not knowing what to do. And while there was still a lot of cola spilling from the tray, he held the tray over my jacket and soaked it all over it. I was actually expecting an apology. This never came, not even later from his boss. Our order was only reordered upon request. You could only feel sorry for the cleaning lady. Although you would think that they would now make an effort to deliver again, only warm burgers were delivered, which also tasted bad. With this total failure on the part of the operator and his vicarious agents, we were of course the attraction for many other guests. Another man asked me if I wanted a refund. But I was content with the new delivery and also decided not to consider the costs of cleaning my jacket. Later in the toilet, when I wanted to wash my sticky cola hands, there wasn't even water coming out of the tap. Everything is just “McDoof”. Any other small restaurateur without this media giant behind them would definitely go bankrupt! Never again!!!

I ordered my food five minutes in advance using the app. Was ready when I arrived. That was really good. The restaurant was also very clean.

Clean and friendly service, the food was good

Tastes good, makes you fat, extremely high prices compared to 2014 and of course nice excuses like the Ukraine war and inflation are always blamed for this. In reality, they raise the prices themselves because they know people are addicted to McDonald's

I ordered a plant base burger and unfortunately received a meat burger. Something like that simply shouldn't happen!

After the renovation, you are now served and your order is brought to you.

Unfortunately, the chocolate milkshake hardly tastes like chocolate, but rather like vanilla. No wonder - the shake is almost as white as the cup.

Never seen such a stupid parking lot, either I'm completely done with it in my life or the parking lot is really stupid. (I don't dare go in because it was so uncomfortable)

Wir waren schon im vielen McDonalds Restaurants in verschiedenen Ecken von Deutschland. Aber keiner war bisher so ansprechend dekoriert (Weihnachten) und hatte so freundliche Mitarbeiter wie dieses. Das Essen war super schnell fertig und ordentlich zubereitet. Es ist zwar "nur" Systemgastronomie, hebt sich aber deutlich von anderen ab. Lob an die Mitarbeiter.

Ein guter McDonald's der leider zu meiner Zeit sehr überfüllt war (Sonntags 16Uhr). Ansonsten war das Essen trotzdem sehr warm, wurde frisch zubereitet und stand nicht lange rum. Das Ambiente ist gut. Scheint ein recht modernen McDonald's zu sein. Ich bin zufrieden

Musste mit meinen Enkelkinder hin

Definitiv eine Filiale, die doch um einiges sauberer ist, als die ein oder andere. Auch das Personal ist immer freundlich, selbst wenn man mal bei der Bestellung mit der App Probleme hat.

Immer mal gut für eine Kaffee & Klönrunde

Wir nutzen meistens McDrive, aber im Restaurant ist es auch ok. Tische werden abgewischt, manchmal vielleicht nicht schnell genug, aber bei dem Durchlauf... für mich ok. Service meistens gut, Essen schmeckt.

EntspannterAtmosphäre, keinerlei Probleme mit dem Service oder den Speisen

Nettes Personal essen teileweise in Ordnung ab und zu Burger nicht richtig gebaut. Laden ist sauber

Normalerweise ist es da immer gemütlich An dem Tag ließ die Sauberkeit etwas nach weder Tische noch Geschirrwagen wurden gereinigt

Ich fang mal an mit dem bestell-Terminal. Wenn da nur die Hälfte von funktioniert ist die Schlange ziemlich lang. Dann versucht man am Tresen zu bestellen und dann geht's erst richtig los. Zum Zeitpunkt der Bestellung konnte kaum jmd. Deutsch. Naja mit Händen und Füßen bestellt, gefühlt ein Einfamilienhaus bezahlt und dann Fastfood artig gewartet - 15 min. Okay damit aber nicht genug, es fehlten von der Bestellung - ein Burger, einmal Chicken Nuggets und einmal Majo. Am aller besten finde ich jedoch, dass die Burger deutlich kleiner geworden sind - der Preis jedoch gleich oder höher ist. Es war viel los in dem Restaurant aber dieses stresserprobte Fastfood Unternehmen hat auch schon mal besser funktioniert. Alles in allem ist dieser Zustand kein Problem nur von Heide - das habe ich schon oft an vielen anderen Standorten erlebt, leider

Beste und gepflegte Restaurant in westen von Schleswig-Holstein

Die Eggmuffin mit Beacon bißchen wärme sein können sonst Tip-Top in Heide

Eigentlich kommen wir gerne zu MC Donalds. Aber jetzt sind wir sehr enttäuscht. Wir haben einen MC Plant bestellt und es war ein Fleisch Patty drauf. Das ist für Vegetarier echt blöd. Noch dazu haben wir es mitgenommen, sodass wir nicht eben etwas sagen konnten und umtauschen. Ausserdem fehlte ein Getränk. Das war jetzt das 2. mal, das ein Getränk fehlt. Es kann ja einmal passieren, aber dann sollte man mal darüber nachdenken, ob alles so läuft wie es soll?! Ist echt ärgerlich.

Irgendwas am Schalter mit der App geht immer mal.

Sehr gemütlich und geht alles schnell und bis jetzt wurde nie was bei der Bestellung vergessen egal wie groß sie war

Die Bewertung von 4 Sternen steht natürlich im Vergleich zu anderen McDonald's Restaurants. Immerhin, der Käse war geschmolzen und der Service war sehr freundlich. In Geesthacht ist das z.B. ganz anders. Richtig blöd ist nur die Zufahrt. Eine so schlechte Ausschilderung bin ich von McDonald's sonst nicht gewohnt.

In den McDonalds wo wir waren , wurden wir sehr unfreundlich behandelt. Man hatte das Gefühl , die Mitarbeiter hatten 0 Bock ... kennt man eigentlich nicht so . Toiletten war nicht sauber... Parkplatz als wäre da vor ner Stunde ne Party... hab besseres gesehn ... Aber für den schnellen Hunger ausreichend .

Alles ok,wie man es von MC Donalds gewohnt is

MC Donald ist wie immer noch aus. Einer Zeit dort hat sich viel verändert aber Robert ist immer noch so freundlich wie immer zu mir danke Robert war doll dich mal wieder zu sehen LG Matthias