McDonald's in Kaufbeuren

Walking on the path to the toilet was like walking on ice – only it was covered in grease. After pointing out the problem, our food was thrown into the bag, leaving the fries everywhere but out of the packaging. The men behind the counter were snide and arrogant. This was on November 1st, 2025, at approximately 10:00 PM.

Dirty everywhere. The service is like a drop in the ocean. They're just running around, singing, completely unfocused. The fries freeze in the time it takes to get to the counter... Half the order is either missing or wrong. Just bad!!!

Unfortunately, it wasn't a good experience. We only wanted to get two coffees and waited a total of about 10 minutes. After about 5 minutes, we asked and were told it would be ready right away. After another 5 minutes, we had to ask again, but it turned out our order had been accidentally deleted. At least we got the coffee. The restaurant was barely busy (only a few customers, and there were only a few cars in the drive-thru), but others who had ordered after us received their orders much earlier. Unfortunately, the service wasn't particularly friendly either. While there was a brief apology at the end, you could hear them discussing our request afterward – that doesn't make a good impression.

Well, what can I say? There are motivated employees here and those who aren't. The food is just typical of a fast-food restaurant.

It was late. The air hung heavy over Kaufbeuren, and Els was suddenly hungry. Not just any hunger—existential hunger. “A Big Mac, or I’ll learn to sing in the parking lot,” she said. We drove to McDonald’s, brightly lit like a haven for weary travelers and small business owners with too many ideas. Harm was still in his leather jacket from Johnny’s Vintage and Leathers, the label half-loose from the dance night at Ministry of Sound. Inside, the smell of salt, oil, and childhood memories. The cashier said, “Two McMenus?” Els replied, “No. Two souls.” I didn’t translate. It felt right. The fries were perfectly crispy, the Coke smooth, the silence between us meaningful. Outside, a biker glided by—black leather, full moon. Els looked at me and whispered, “Harm, one day our belts will be hanging in a display case here.” Recommended for: anyone on the go, lost, or just wanting a taste of how simple life can be. Pairing tip: first shop at Kaufland Kaufbeuren, then enjoy a midnight meal at McDonald's, and finally come home to Johnny's Vintage and Leathers on Etsy—where leather isn't fast food, but a way of life.

Unfortunately, the fries and burgers were cold...

It looked like there was no McDrive, but actually there was one. The staff are very nice, a young, committed team. The food was brought to the table relatively quickly. There was something missing, as is often the case, but they apologized immediately. I was very pleasant. In another branch of the chain, we waited 25 minutes for a Big Tasty Bacon. After asking three times, we were asked why we were being so annoying. I was just sorry, the item costs 10 euros and more. Why be annoying? He said something can get lost sometimes. And the other thing was played down as if you should just forget about the money and ask three times for a burger. I said thank you and left immediately. I have no understanding for such a statement. Even if you have a lot to do, you can forget a lot of things, but just not worrying about the money, that was too much for me. And today everything has calmed down a bit, which was really nice. Otherwise, as usual. There are 3-6 terminals and everything else is as usual.

Dirty restaurant. I always get the wrong things at the drive-thru. Instead of a cheeseburger, I get a McFish. Instead of a berry McPops, I get a hazelnut. Something's missing every now and then. Employees sit down at the table next to young girls and harass them (I've witnessed this twice so far). This place definitely needs updating. In conclusion, this place is absolutely disgusting. I wouldn't let my children go there alone.

Every time you, as a lactose intolerant person, order a drink with oat milk you get regular milk, thanks for the bullshit 🫡

Unfortunately, there are always things missing from the order, every time. The people who work here have no idea what to do, and it's gotten very messy.

What else is there to say? Everything's perfect, friendly staff, and always hot food, prepared quickly! We'd happily come back!

Lately, something has often been missing from my drive-thru order. Always check! Just ordered a double meal with 6 nuggets. The nuggets were missing, only the sauce was included. Unfortunately, I didn't notice until I got home!

A very nice worker, with a beard

Food isn't delivered, but money is retained. Avoid this place at all costs.

I'd like to share my extremely negative opinion of the service at McDonald's—and especially of Ms. Iris, the shift supervisor. My orders have been completely messed up several times. Once, instead of a drink, I received only the leftovers from the vending machine—basically water with a drop of Coke. The next few times, I was given a Coke Zero instead of a regular Coca-Cola, even though I clearly stated what I wanted. Mistakes can happen, I realize—especially when it's busy and understaffed. But I expected at least a simple "sorry." Instead, all I got was indifference and complete disrespect. Most embarrassing is that the regular employees took my complaint more seriously than the shift supervisor herself. Ms. Iris didn't even manage to say "Hello" or show any interest. She acted as if the customer was a nuisance—not the reason the restaurant even existed. What can you expect from a "manager" whose only difference from the other employees is a measly €1.49 gross supplement to her hourly wage? If this is how a shift is "managed," I'm not surprised that service and quality are completely down the drain here. Ms. Iris has clearly demonstrated that a management position guarantees neither competence nor decency. That was one of the most disrespectful and unprofessional reactions I've ever experienced at McDonald's—and I honestly wouldn't have thought a shift manager could behave worse than an overwhelmed cashier. Dear Owner, perhaps it's time to change something—other customers' opinions aren't exactly complimentary either. And as the saying goes, the fish always starts to stink from the head.

Nice staff, usual quality, nice facility 👍

McDonald's, of course In that sense, it's the same everywhere

Unfortunately, the food took forever.

The place is practically a zoo, with all the flies and mice they have. On top of that, the wrap I ordered contained an insect, which could only be exchanged after a long discussion, and then it was the wrong one, the one I hadn't ordered. The next day, you can expect to be unable to get off the toilet and have the worst stomach ache of your life. I've never seen such a bad McDonald's...

Rats on the roof terrace, insects in the wrap.

We sat up on the roof terrace and ordered food to our table via the app. We waited a very long time, and suddenly a rat was running around on the roof terrace. So we went downstairs and inside to check on our food. It had been sitting in the pickup area for some time and was cold. When I opened the wrap, an insect smacked at me. I had to argue with the employee for quite some time before I got a new one, and it was the wrong one, no less. There were an awful lot of flies flying around the restaurant itself.

I was honestly shocked at how dirty this McDonald's was. Not a single free table had been wiped clean, and in some places even the benches were covered in wet stains. I didn't even want to sit down; I found the place so disgusting. The employee who brought the food came shuffling along looking bored, and bending down and picking up trash on the way back didn't seem to be part of his job. It's better to just leave everything on the floor. The absolute highlight: a huge puddle in the entrance area didn't bother anyone during our visit...does someone have to slip on it, or do they wait for the puddle to evaporate on its own? It was clear that the restrooms weren't any better either—so disgusting that I don't even want to wash my hands there. Ugh! I don't remember it like that!

good McDonald's and very tasty food in this branch and good service

This is sooooo delicious in general the chicken nuggets are so delicious and the service is just perfect

I'm extremely disappointed with my recent visit to McDonald's. I waited a total of 30 minutes at the drive-thru to get only two burgers and nuggets. No one was available at the terminal, and I had to wait 10 minutes to place my order. Then another 15 minutes for the food. The staff was rude and even accused me of being impatient. This is unacceptable.

Oh yeaaaah, you can feast well here

Was out with the family on July 20, 2025. Ordered a cappuccino and a Happy Meal for the child. Ordered a cheeseburger in the Happy Meal. In the photo you can see the cheeseburger ingredients: schnitzel, ketchup, bun. No cheese, no pickle. The cappuccino looks different. They made it for about 2 minutes, and ours was the only order. Then they just added milk to the coffee. There was no milk foam. We asked for it to be made again, and it took them a minute to convince us that this is what a cappuccino looks like. Only after I explained to the employee what a cappuccino should look like did a second employee come and make the coffee again. However, I must note that even the newly made coffee tasted disgusting. Today's staff change was the worst and most incompetent I have ever experienced at the McDonald's chain.

MCI closes 3 minutes ago. Staff very rude. When asked why the food wasn't coming to the table, she got pissed off and said there was nothing left to eat here. Worst place ever.

Saturday afternoon, 3:40 PM at the McDrive Never experienced such a cheerful, friendly, and motivated employee! It makes ordering even more enjoyable – thanks, Dominik! Two thumbs up, keep it up!

1 star for getting soft fries and nuggets. Even though I called, I was told that no one had complained and that I was the first. (Cold would be okay, but soft and not cooked through is a no-go.) Perhaps they should let the shift supervisors answer the phone instead of employees who then become unfriendly.

Restaurant felt empty Very dirty (floor, tables, tablet carts full, tablets on tables) Ordering took over 20 minutes Burgers carelessly thrown into boxes But the numerous staff had fun (loud laughter erupts)

Received our order super fast, everything was perfect

The kindest and most helpful employees work here

Incredibly rude behavior! We were at McDonald's and wanted to order something as usual, but the employee named Iris ignored us for no comprehensible reason, refused to serve us, and finally even kicked us out! I've never experienced anything like that before – absolute cheek! If you're obviously not into your job, you should consider whether you even want to work in customer service anymore. Never again from this place – you'll be treated like dirt! The only truly decent employee is Shehri.

Never again wrong burger was not exchanged food was cold never again

Waited way too long at the checkout, employees ignored me! Never again, a rip-off shop

Very dirty, food cold, 15-minute wait for food, MC isn't what it used to be. Not recommended for eating there with children. Staff walk past dirty tables and no one cares. The floor is sticky, too.

What has happened to McDonald's? From a McDrive perspective. Ice in drinks is apparently forbidden; there's never any in them, even at 30 degrees Celsius, despite the pharmacy pre-order information. You always have to ask. The order has been wrong for the fifth time now, and today I forgot the apple turnover again. I've already forgotten over 10 euros in total. It's not the customer's job to open the tightly packed bag to check whether everything is OK. It's really just creepy...

Be better prepared when the first guest wants a coffee at 7am instead of yelling at the guest

Everything bad, food very bad, workers also bad

It's okay for a McDonald's. However, if you accidentally order the wrong sauce for your nuggets and only realize it when you get to your seat, but the sauce is still in its original packaging and you want to exchange it, you'll get a rude response. In any case, I'd rather go to the nearby Burger King any day. It tastes better, is cheaper, and the coupons are actually worth it. All in all, I won't be coming back.

Hungry! Hungry! Hungry! 45 minutes of waiting and still no food... The staff are absolutely rude and litter the restaurant. This is probably the worst McDonald's in all of Europe!

The tray arrived with only half of our order. They said it would be delivered later. Nonsense! After a long wait and growling stomachs, we left the store in a huff. What a disgrace!

How can it be that I have to wait an hour for my food GRRRRR

Falsches Ausgabe, keine Cafe Abteilung Funktion das Kaffee schmeckt nicht gut, unfreundliche Bedingungen. Sauberkeit wird besser sein, die Toilette so schmutzig nicht gesehen.. Nie wieder..

Ugly place, they can't even take proper orders. Never order a double cheeseburger because then you'll only get a cheeseburger.

Super friendly staff. Today, for 3 MC-Ribb, I didn't get either wet or dry wipes 😪

One star for the staff I had the pleasure of meeting today. A very long wait, nuggets that looked like they were in oil, which I've never had before, and unfriendliness beyond compare.

Extremely unfriendly, barely able to speak German, and not even English. I won't go here again.

I wanted to secure all the jars today. Unfortunately, none are available. How is that possible? After such a short time since the jars were released, I didn't buy anything and went home hungry. I'll order something for my family from Pizza Service.

What a disgrace... You order via the McDonald's app and pay before 10:30 a.m.! We arrive at McDonald's and are told, in all seriousness, that our order cannot be delivered, despite payment, even though we ordered breakfast before 10:30 a.m.

Whether it's in-store or home delivery...there's always something missing. With luck, just a sauce...but usually a whole burger or even two. Then you call and report it. What now? The lady on the phone says everything was there. But there's still about €10 worth of food missing. Hmm...oh well. After a brief moment of outrage, they deliver another order. Finally. I can eat...after everyone else at the table.

Prices like in a steakhouse Waiting times just like in the steakhouse

Clean place and tasty, I had something new from the offer

McCafé visited. Café and cake very tasty 😋.

The boss is very rude, if you're still eating there you shouldn't look at it and why do you have this 50 cent offer if you order and get these slips of paper, we did that and at the checkout they said "No, it won't bother me" then we thought we'd try the machine and he said: are you kidding me and his tone got louder, from then on it was my last day from now on only BK

Ordering online didn't work, so no time was saved and the benches had to be replaced. Burgers were fresh and tables were clean.

Unfortunately I can't give it fewer stars.

I found a man saying to me “can’t you cook at home” very rude. Once you call to order something like this comes along. Really rude

Waited like crazy for 2 hours and 15 minutes to order, called once after 1.30 hours was still polite, called twice a bit angry because the money was immediately debited from my account and the phone was simply hung up on me by the employee who didn't even listen to my complaint 10:04 p.m. the order is still not there at 7:47 p.m. the order was placed

Everything was clean, friendly people, kind to the children and very fast.

Why is the Minecraft ice cream served without pistachio sauce?

It's a shame that the person I'm talking to doesn't really understand me. This could save you a lot of complaints. Orders, whether to eat in or take away, are always incomplete. Something is always missing. This is definitely something that can be expanded! Otherwise the quality of the food is always consistent.

Things get forgotten all the time at the drive-thru. Why can't you just double-check an order before handing it to the customer? Today, the drink was forgotten again at the drive-thru. It's annoying to constantly have to chase after things. Today, I didn't feel like getting out of the car and walking back into McDonald's to ask for it. Especially since you're holding up traffic. I now find it a real disgrace, as it also represents financial loss for me, and no one will reimburse me. If people were just a little more careful, they wouldn't constantly forget things.

Ordered with a code, entered it twice and ordered something else. Code didn't come as ordered, cheeseburgers only had a cucumber on it, MC RIP the sauce was too thin, the onion too spicy. And then you'll be spoken to stupidly by the dear gentleman at the counter. Even though the boss is only 26 years old and can now rest on his skin, I think it's outrageous what's going on with this McDonald's in Kaufbeuren. I will also complain elsewhere because the goods no longer arrive as they should. Toilets suck, staff totally unfriendly. What happened.

You can't really talk about fast food here, really lame things here

Only a sweet breakfast because apparently there is no electricity

Delicious fast food meal. Today there was a complaint because parts of the order were repeatedly forgotten in McDrive and this was handled really well by Mr. Amiri, an apology and extra food was given, that's how service works when there are problems :).

Conclusion from the group order: the burgers are too dry

Unbelievable! The employee's behavior can only be explained as pure harassment this morning, Saturday March 8, 2025, shortly after 7 a.m. at McDonald's in Kaufbeuren. Since the intercom at the McDrive obviously wasn't working, I drove up so that the order could be taken at the first counter. But the employee wasn't able to do that, she said, and was extremely rude. She then emphasized twice that it was more important to her to continue to look after and serve the two male guests who were flirting with her at the counter inside. I have never experienced such behavior in such a service area. Incredible! Just for the sake of form, I would like to mention that I asked very carefully and politely and didn't even say hello. This employee can definitely only be employed in a work area with no customer contact at all.

I give this feedback a 5 because the food is delicious warm and fresh and I can't say it but it takes quicker to order at the drive-thru than inside and it's all just really great and deserves a 5

Was very good except for the look.

Now I have to leave a review, this is the fifth time that something from an order has been forgotten, 3 times when my husband got food and twice when I got something and that within a few weeks. Since I always order from Mc Drive, I assume that the staff is able to correctly carry out an order with 10 products, but after experiencing it several times I have found that it doesn't seem to be that easy. I'm so upset that we won't get anything there anymore. Forgot the 9 nuggets, forgot the fries, etc. From 3 products onwards they seem to be overwhelmed, I save everything else now! Never never again!!!

We went to McDonald's really hungry. You can do that every now and then. I noticed that it has become quite expensive. My buddy had a burger, actually a normal salad (it was in a brown box) and a coke and paid almost €20. I find that expensive.

McDonald's like everyone else. But it wears off a bit. Especially when it comes to “Coca & Cola”.

Ordered with the order code via the app and picked up at Mc Drive and that wasn't the first time that something was forgotten. That one time I forgot 20 nuggets and now I have a chicken burger even though two were ordered. It shouldn't actually be that difficult to put what's on the display in the bag, super annoying and you don't feel like checking the bag every time to see if everything was in it and there weren't any cars waiting after me... What a shame...

Unfortunately, it now happened more often that the staff was in a bad mood, couldn't do math, or the ladies didn't hand over an order they had previously placed because the time was exceeded. Breakfast is until 10:30 during the week... and if I want to pick up my goods at 10:29, then that should be possible according to the advertisement. Impudence!

During my daily evening walk in Neugablonz, where I regularly look at Flightradar24 to see what is flying over my head, a flash of inspiration suddenly struck. We all know that a large part of Lion Air Flight 610 was the "Maneuvering Characteristics Augmentation System" or "MCAS" for short, if not the main reason. If you now think about it, people often talk about Mäcess in colloquial speech instead of always using the full real name McDonalds. MCAS sounds suspicious; Oh, what am I saying suspiciously, just like Mäcess. How can this be a cooperation between the 2 largest exporters in the United States of America. If so, what did you want to achieve with it? Was MCAS never a system to adjust the "pitch trim" but to change our minds to consume more American goods??? This is where it's getting scary for me. I've already informed the Federal Intelligence Service about my findings and I'm excited to watch RT for 24 hours over the next few days to hear independent news about it. The world needs to know.

Probably the friendliest McDonald’s in Germany. Real “fast food” and such nice staff!

The coffee was ok. Unfortunately there are no toilets at all! Dirty, no toilet paper or soap. Hygiene urgently needs to be improved! Hopefully the kitchen will be cleaned more often and more thoroughly...

The last few times something was always missing from the order. Annoying when you only notice it when you get home. Today December 26th again. Ordered in the app and picked up in the drive. No drink of 5 pieces in total included. Not a single sauce in 5 menus. No apple cone. So brought it back in. Annoying

The service is getting worse and worse. I got breakfast today and the waitress at the drive was already so stressed at 7:30 a.m. that I felt bad about even going there. There was also no farewell… which for me is very, very bad service. But no one can say hello there, because I'm always ignored in the restaurant itself. Another bad service for me is that a TastyBacon was missing twice... that's a lot of money!! People please check whether everything in the order has been corrected! When I worked at McDonald's it was different (9 years ago) But breakfast today was delicious! The only good thing about this restaurant…

Thank you for these crap lids on your McDonald's ToGo cups! This has happened to me for the second time now, even though I had checked that the lid was securely on. For 4.49 for a cappuccino you can expect that not to happen!

Unfortunately, it often happens that something is forgotten at the drive-in. Today, for example, the fries were missing and unfortunately we only noticed it when we got home.

Finally a nice atmosphere at MC Donalds

Very clean, fast service. Beautiful room. Comfortable furniture. Delicious coffee.

Ordered online - only after 2!!!! Delivered in hours, everything was only lukewarm.

Super fast Great fries Top quality modernly furnished Clean

After 3 hours and 2 calls (2nd time they simply hung up) my food arrived at home. I have never seen or heard anything like it in my life. From now on I'll give this McDonalds a wide berth. In other words, if I want to drive from Kaufbeuren to Neugablonz, I first drive up to the B12 and then to Neugablonz, just so that I don't have to see that M at the roundabout.

Ordered 4 apple turnovers and 1 cola at Drive In today. I got Cola straight away. Then I was asked to pull into the parking lot and wait for my food!!! That's not the point of a drive-in.

Everything dirty. The chops are not good and completely fried!

It's just eating quickly when you can't think of anything else.

You now have the impression that the service is better if you are of Albanian origin. The conversation among the employees is particularly confusing; I feel like they are talking about me instead of focusing on their work

Bad service. Long waiting times. Impolite. Never again.

If you know one, you know them all. If you're in a hurry, it's a good option.

We ordered six chicken nuggets via the app. When we were there at 7:25 p.m. we wanted to pick her up via drive in. No one responded on the radio until 7:31 p.m. I then drove up to the window and wanted to give my code to pick up the large order of six chicken nuggets. The employee then informed me on the radio that he could not give me the six nuggets in the issuing window without me giving my code below. I should get back in line again. The line at that point stretched all the way to the entrance to the large parking lot. The order was canceled and we left without having achieved anything. I've never experienced anything like that. Fast food and customer service are definitely different. When I asked why no one said please wait for over 6 minutes, he couldn't give me an answer either. Of course, as a customer I know that there is no technical problem.

The order was placed via the digital terminal with service to the seat. We chose the table with the interaction surface. The nephew was fascinated by it, even though the question pool in the quiz was very simple with just a few questions and when repeated it showed that there is no variable question pool. The timer was too short for children who don't read quickly. The idea itself was good and shortened the waiting time nicely. The display just couldn't keep up with the inputs in terms of speed, which meant that games tended to stall. 😉 The food came quickly and was of the usual McDonalds quality. We were all fed up.

The quality and speed are right. The restaurant itself was cleaner. The McCafé is only a shadow of its former self - then you can leave it alone. What doesn't work at all is the pricing. I can't understand what justifies this high price category. It's cheaper in Munich and almost everywhere in Europe, index-oriented, too! I don't know of any McD where selected sauces end up being “forgotten” so often. When making ice cream, in 90% of cases only half the ingredients are added. When asked, it was said that “the experience was that the additives were overdosed”. In this context, I would like to point out that this can be quite problematic for a diabetic if the product does not correspond to the composition stated in the nutritional information!!!

However, do as before NEVER pay in the app! The withdrawal works, and then there is a "technical problem, contact staff". Which then explains to you that you have to pay again despite the debit being demonstrably working, because of course the transmission of the payment flow between the credit card, app and branch does not work and will never work. Which is simply impossible.

Why don't children get straws???