McDonald's in Neuss

Today was an absolute disaster. We waited 50 minutes for our order. Yes, it was packed. Friday evening. But there were no planned processes at all; everything was disorganized. Everything should run smoothly at a chain restaurant. Half the items were still wrong or forgotten when they were served... A change of operator should be implemented by the head office.

Will never go back here again. Had to wait an hour for my order. Others even waited for 2 hours and got the wrong orders. I know it’s a friday night but hours wait time at a FAST FOOD is totally unacceptable. Not to mention getting the wrong orders. What a waste of time.

Every time I went there, the employees either forgot something or gave me the wrong citizen. Worst branch I've ever been to. They don't even have lids for the cups. There are always strange people there. I was sitting there once, and a man came in, sat down in front of me, and simply ate my receipt.

Unfortunately, the staff is totally overwhelmed when it comes to promotions and has to say that one of the waitresses has hairs on her teeth and in my opinion she is out of place there 🤷‍♀️

Staff are massively overwhelmed, there's no discernible coordination, and staff are just standing around, overwhelmed. Even with pre-booking, the average wait time is 30 minutes or more.

Very bad condition and service as well as very dirty toilets (without soap)

Often parts of the order are forgotten, the Mc Donalds is dirty and service is so slow that you have to wait a long time for your order, that was really the last time I went there

I was here once in the morning for breakfast; the food was like you would get at McDonald's and the staff were friendly.

The wait is excessively long... The technology is constantly broken. The drive-thru is also disastrous.

Always great: ambience, breakfast and service

Last time I visited this branch! Nuggets were reheated twice. After complaining, the response was, "There are only two of us and we don't have any others." What a shame!!!

We don't have any plates for the cake. It is served on cardboard.

We were there today, and yes, it was busy, but the following points are completely unacceptable, and I don't know them from other branches either. It's dirty and untidy. The ordering machine wasn't working, so our order was taken personally. The employee took the order incorrectly several times despite asking for corrections. Then we waited 40 minutes for our food (3mc menus and a Happy Meal). When we asked, we were told it couldn't be changed, so what should he (the employee) do now? When the burgers arrived, they were cold and the fries were soggy. The Big Tasty was the wrong one. When I pointed this out, the burger (which I touched) was taken away and, as I saw later, given to another customer. At first, I didn't think anything of it, but it makes me think about the hygiene in this store. The Big Tasty was then remade and was fine. However, a drink and the toy were still missing. I will definitely avoid this branch in the future and advise everyone to stay away from this branch and would advise the health department and the McDonald's management to take a look there.

You have to wait far too long for a simple order here. And the worst part: If you ask for your receipt, you get your order faster! It's just ridiculous.

This is a chaotic branch. Often, people have forgotten to pack something, which they only notice at home. It takes forever for the food to be ready. Constantly changing staff and chaos. A shame.

Absolute crap, from one mecces to the next and even worse, waiting an hour for raw fries and a missing burger. Thanks, but never again at McDonald's...

This has nothing to do with fast food. The wait is endless, the lobby is full of people standing around waiting. Other restaurants can do this much better! What a shame!

Well, there's no point talking about the food - you either like it or you don't. But the service wasn't good... and that was at the drive-thru counter. What could you possibly do wrong? We had pre-ordered via the app, and some coupon apparently malfunctioned and caused an error. I immediately wanted to reorder using a different phone, as the error apparently couldn't be easily fixed. The employee wanted us to drive on, clear the counter, and circle again. I looked... no one behind us. I asked for a moment - it was just one menu with one coupon - so entering the order really doesn't take long. We should drive on. I showed him my phone, saying that the order had already been placed and that the loading process was just taking a moment. He got annoyed, saying we should drive on and reorder without the app. I looked behind us... no other customers anywhere. Finally, the app displayed the code, and we received our food. 🤷🏼‍♀️

I hope the staff can be more careful. For example, at our place, food was often missing, napkins and straws were almost always missing, and my child almost always got a toy that wasn't his original choice (no big deal, but a little annoying...). Thanks!

At first glance, the McDonald's appears very modern. There were plenty of free parking spaces available. Ordering at the kiosk was also seamless. Unfortunately, we had to wait about 20 minutes for our food. This wasn't exactly fast food. Furthermore, we weren't given one drink. That's unacceptable after having to wait so long. My preferred glass (red) was already sold out. Next time, I'd rather go to the McDonald's in Mönchengladbach, to be honest.

Mc Donald Moselstr. Neuss is the worst Mc. branch you can imagine. The “restaurant” is dirty and the burgers are thrown together like trash from a brown bin. The burgers are missing or they are not the right ones - seems to be the method. Fries that are soggy and cold are completely normal here. Today we drove through Mc Drive at the request of our children. No vehicle in front of us. Nothing going on. First the glasses were missing (free with the Mc menu). They were then handed over upon request. Then we were ORDERED to drive into the large parking lot. Luckily there wasn't much going on so we found space. It took 20 minutes until the bags were simply handed to us through the window without comment. We immediately checked the contents and noticed that something was missing again. The Happy Meal. Immediately afterwards I called the employees - something was missing. He then got the Happy Meal. 3 minutes later, at home - everything is cold. In the vegan Mc. Plant is a double royal cheese. It's a shame we live so close to this branch. From now on we are going to a slightly different one.

Back to 5 stars again. The staff have worked hard to improve here, give them credit where is due, 5 stars again. Well done to all the staff here

Very nice modest and absolutely wonderful service personal

Every time I have to wait longer than 20 minutes for two burgers, I can't recommend that. Total chaos!!!!

Fries were too soft, worst fries ever eaten. Kids playing facility was dirty full of empty drink cups, spills of drinks and food waste/leftovers.

Terribly long waiting times for a fast food chain

We were there yesterday and placed an order for take away, unfortunately the staff didn't manage to prepare the food even though the store wasn't overly busy. After half an hour and multiple questions, I could only see that 3 employees had the order form in their hands and immediately put it away. I then asked for my money back and the staff looked at me and said, I see what's going on here. My answer: Not much. We then drove to Jüchen, where everything took 5 minutes.

Very bad service Half is always forgotten. Always check your orders

Waited forever. Prepared very carelessly and simply forgot about a burger. Unfortunately, I only noticed it at home

McDonald's, it tastes good or it doesn't! It's all a matter of taste.

We go here regularly. Normal, good McDonalds. Mostly friendly staff, no major errors. Quite a small outdoor area. Always clean and quick. What you expect.

Absolute disgrace! We waited 40 minutes, I repeat 40 minutes, for a menu! Someone should explain the word fast food restaurant to the owner and especially to the employees!

One star is too many, they can't put together a menu, they've forgotten half of it

Had to wait 3 hours for food and employees ignored me and became violent when I asked for my food. The employee took food from me and there was a hair (private area) in the burger.

Just visited DriveIn for 41Euro. Drove home to find that ALL the burgers were missing. Absolutely underground! Never again!

What a bad shop. + Waited 1 hour to be treated disrespectfully. “Just go,” a man called out to someone who had the same problem. Never again EVER

We waited over half an hour for our order (consumed on site), a simple McSmart menu!!!

Well, a falling star and definitely my last MC visit. Last time dirty tables and full tablet stands. Today order with table service 20 minutes ago, if I want fast food I don't want to wait that long, it's quicker with our Greek...

Sometimes things just have to happen quickly. The food is like anywhere else. However, what has bothered me here for ages is the cleanliness. It happens so often that the tables are dirty. However, the toilets are much worse. McDonald's... Please pay more attention!!!!

Very slow service. I waited 48 minutes to receive my order inside McDonald's.

McDonald's. What else can I say?

Spectacular service, I recommend it

Simply rubbish, very often half of the food is missing

At the McDrive, because it takes so long, they simply send you to the large parking lot. I've never experienced that before.

Worst shop I know. 1st time stopped, order placed, OK. 2nd time stopped, payment OK. 3rd time stopped, when picking up, they gave me a drink and told me to wait in the parking lot for the food, even though no one was behind me. If I said no, they became rude and bossy, but I didn't care; I stayed put. No sign of environmentally friendly thinking. I will complain to head office, though.

No, absolutely bad, my big Mac was partly cold and raw

The slowest McDonalds in all of NRW.

Good_ because funny. I was there and used mc various. And the queue was moderate. I was definitely standing inside the entrance door. Can't take that long. Well, 3 of the cars probably ordered a party drink for about 30 people. But not that bad. Then it was my turn with my short order - 2 adults and a dog and please pay at the 2nd window. The milkshake was handed to me with the following words: please drive to the parking lot and I'll bring you the food. Also good. But parking was new to me. So I turned right into the parking lot and was super lucky. There were only 2 parking spaces left. It then took a good 25 minutes for my meal. Not necessarily an advantage for a fast food restaurant. But that doesn't matter because I had live variety shows. All parking spaces were occupied by waiting, hungry and mostly less friendly people. And then cars came that wanted to park and eat inside. They had to back out and put stress on them. Those turning right should enter the parking lot. Who then received the food from the poor guy after he ran across the mini parking lot like a startled squirrel looking for the owner of this bag. Yes, they didn't come out because, read the story from "bestelken" again. I made it pretty quickly because my seat was 2ND ROW on the very outside. When I have time, I'll go there and see if the Gordian knot has been untied. I really felt sorry for the Arne guy with the headset and the mess of bags. But it tasted good.

The slowest fast food shop in the Galaxy... Totally disorganized... a disaster on the weekend! The toilets are being cleaned, so the Siffbude in Kaarst can learn a thing or two

We like the food very much. In rare cases the burger wasn't quite as warm as you would like. What is often annoying is the number of guests. Then there is an incredible unrest. A lot of students and young people go here.

I paid 2 euros for my ice cream and only got half the cup. It's dirty as hell

Drive-in fraud: Every time I have to drive a meter ahead of the last window or even drive into the large parking lot, even if there is NO ONE behind me. According to Google, this is to achieve a better average time for the restaurant. This is definitely a scam. The waiting time is always long, but this improves the statistics. If you refuse to drive up, you will be scolded

ATTENTION!!Always check your order, sometimes even citizens are incorrectly booked.

Probably one of the dirtiest McDonalds restaurants I've ever seen. Tables cleared but dirty, as were the benches and chairs. Ordered food with table service and only received half price. This was corrected after the complaint was made and the receipt was presented. The double hamburger royal cheese that was delivered was no longer even lukewarm, the meat patties were extremely well cooked and bone dry. The toilet we visited afterwards was the crowning glory of the visit. Sorry, but I'm sure it could be done much better

Ice cream machine broken and potato 'crispy' chips totally limp and greasy, very disappointing If I could I would give 0 stars

Every time I eat there, half of my order is forgotten. I have to ask again every time whether I can get the rest of my things and the unfriendly staff had to wait far too long for my order. I'll be buying food somewhere else soon, I don't recommend the store

Toilets were so disgusting that people didn't want to eat anything afterwards

The drive was not served because it was said that the restaurant was full

I was just on February 5, 2025 at about 1:20 a.m. very satisfied, the Albanians were always very nice bosses

3 cars in the McDrive - a complete edition of paid goods should probably work. OK. - I was taught better.

McDonald's branch that offers fast service. Ordering via mobile is easy and hassle-free.

This branch on Moselstrasse simply doesn't work anymore!!! Employees are asocial, customers are insulted and insulted and thrown out. Never again !

A terrible mess. The service is very unpleasant, he often forgets to give all the items ordered. I have not received a complete order once. Caramel coffee was milk with a minimal amount of caramel. Cold fries are often missing from the order when we point out that something is missing. The staff looks down on us as if they thought we were cheating them and with great pity we get the full set after some time. I do not recommend Polska Gurom

Waited 25 minutes and received cold fries. This was the last time I was there, I tried it a few times and it was always an imposition. Just terrible. I'm sorry, I wish it were different.

Full, loud... Full cell phone children with little, very little table manners...... Mäcces at its best

Nice, friendly staff. Even when the store is packed.

No matter what time of day you come, you will only find this branch constantly overwhelmed. And at McDonald’s prices There are really better-run branches in the area.

No soap in the men's toilet... "And there won't be any today," I was told. A case for the health department.

Unfortunately, you often don't get what you ordered

I went in to order at the terminal but took the food with me. It wasn't that crowded today, so I had my food pretty quickly! While I was still standing there and waiting, I and another woman were examined from top to bottom by the 8 male employees there, which was very unpleasant! We also noticed how the person apparently responsible was harassing the other employees, in a tone that wasn't acceptable at all, and obviously IN FRONT of the customers! This shop on Moselstrasse is simply no longer possible!!!

Wait in the Mac Drive for about 20 minutes, then your turn comes and the order is not taken. Thanks for nothing.

3 times there, 2 times the wrong order was taken home. Terrible.

Good one near by. Service is the best part. And ample parking.

12/6/24 11:15 p.m Big Mac - Mc Rib - fries - 3 cheeseburgers = everything cold, not even lukewarm.

The recessions speak for themselves! 3 out of 3 orders in McDrive incomplete. Maybe you should think about a personnel exchange. After receiving the order and checking it, it was discovered that it was incomplete again. After the car has been driven into the parking lot, you have to go to the restaurant to get the missing items. This is difficult for people with children in the car. The food is now cold and your mood is bad!

After I was invited by the restaurant manager with my whole family and the food was great and everything was fresh, you can give it five stars and see everything positively. Sorry, even though it's 11:45 p.m. and on a holiday! Fish Mac hard and cold Fries cold and salty the only thing that works twice Chicken burger was hot and okay the rest was inedible. If I hadn't already been on the highway I would have brought it back, and the curry sauce was missing too!

I had a cheeseburger and fries with a fanta. And then it was cold and the fries were completely done. It's clear when you see these reviews that things aren't going well but that nothing will change. We need to link mc donalds to it. In tiktok and instagram. It can't go on like this!

Overall okay. However, the breakfast burgers should be a little warm and not cold.

I simply ordered and waited for over 20 minutes, even though there was probably a 20 percent load. After asking how long it took, she looked at me and simply didn't answer, but the main thing was that the fries were finally warm

Non-carbonated tap drinks, and as stale and old as the burgers. Lots of half-eaten burgers at the Abreum station. and also full drinks left standing by guests who unfortunately didn't have the courage to complain. Never experienced anything as bad at Mc as in this branch. We can fully confirm all the negative reviews. Were there on 11/16/24. Never again. Kind regards

The Mc Donalds was evaluated in comparison to others. And you really get the feeling that the employees are fit in what they do. So these 5 stars cannot be compared with a restaurant.

Incomplete order (Missing sauces) Cold food Unfriendly employees

Every time something is missing 😂 is also an achievement

I drank a very tasty cocoa. The music was at a comfortable volume and I could read my newspaper in peace. That was very relaxing.

Were in the cafe. I keep falling for this chocolate cake. Unfortunately it's so delicious. Highly recommended.

Manager and employee thank you for nothing, hopefully they will be fired and the McDonald's will be closed by the headquarters if you don't have to order at the cash register but at the terminal shortly before 3, where it is not yet closed because the cash register is supposedly no longer being served and this is supposedly because of Closure is switched off while the order is being placed. Simply anti-social and the store just looks like a mess because the employees just don't do anything. You are simply thrown out while ordering with the excuse that they are closed even though you are waiting for the order. If I could give -10 stars I would love to. I can't recommend the store!

It was freezing cold in the guest room 🥶. The nuggets like warmed up 🤢. Why can't I get an expensive coffee specialty in a glass if I stay in the house? 😒 That used to be much better! #disappointed #cold #expensive

Good - cheap and very fast service. Ordered 5 menus, which were served very quickly via table service.

Food is served incorrectly at the table and unfortunately cold. Not the first time.

Typical McDonalds, you get what you expect

Employees totally overwhelmed. The store is completely overcrowded, partly because you are allowed to take e-scooters inside. Waited 1 hour for food that was then brought cold and mushy. Tables were not cleared and cleaned. Not recommended.

McDonald's Neuss Moselstrasse. No long waiting time to order.

In the restaurant, trays and leftover food are piling up on the tables because the tray trolleys are full. Waiting time currently 45 minutes. There is no end in sight.

Urgent advice to all drive-thru customers (and me): ALWAYS check the contents of the bag you receive! One of the two McRibs ordered and paid for (along with another Big Tasty Bacon) was missing. Of course I only noticed this when I got home. When I tried to complain by phone, no one answered the phone, even when I tried again. That's why I won't be going there again now, of course; They won't reimburse me for the expense anyway. But when I drive past there again tomorrow anyway, I'll be curious to see how they'll react to my complaint. By the way, the remaining burgers were cold. Very cold. And I didn't drive so far that this would be normal. Apart from that, the burgers are nowhere near worth more than the 6 euros that you now have to shell out for them.

It took them half an hour to make fries

Absolute disaster. 50 minutes waiting time and then the order is incomplete! Employees completely overwhelmed, unfriendly... Tablets were piling up in the restaurant.

Why don't those responsible do anything? No staff and you wait at least 30 minutes for your food. The shop is like after a wild party

Simply disgusting, the outdoor climbing option smells like urine, this branch is simply disgusting

For the first time ever, we canceled an order because after 45 minutes of waiting nothing was ready...an absurdity, even when there was a lot of demand

What a juice shop. 3:45 p.m. on a Friday it takes 20 minutes for 5 cars to be processed at McDrive. According to Google, there is less going on than normal. Unbearable. Slow food with a difference