McDonald's in Neuss

I paid 2 euros for my ice cream and only got half the cup. It's dirty as hell

We like the food very much. In rare cases the burger wasn't quite as warm as you would like. What is often annoying is the number of guests. Then there is an incredible unrest. A lot of students and young people go here.

Drive-in fraud: Every time I have to drive a meter ahead of the last window or even drive into the large parking lot, even if there is NO ONE behind me. According to Google, this is to achieve a better average time for the restaurant. This is definitely a scam. The waiting time is always long, but this improves the statistics. If you refuse to drive up, you will be scolded

ATTENTION!!Always check your order, sometimes even citizens are incorrectly booked.

Probably one of the dirtiest McDonalds restaurants I've ever seen. Tables cleared but dirty, as were the benches and chairs. Ordered food with table service and only received half price. This was corrected after the complaint was made and the receipt was presented. The double hamburger royal cheese that was delivered was no longer even lukewarm, the meat patties were extremely well cooked and bone dry. The toilet we visited afterwards was the crowning glory of the visit. Sorry, but I'm sure it could be done much better

Ice cream machine broken and potato 'crispy' chips totally limp and greasy, very disappointing If I could I would give 0 stars

Every time I eat there, half of my order is forgotten. I have to ask again every time whether I can get the rest of my things and the unfriendly staff had to wait far too long for my order. I'll be buying food somewhere else soon, I don't recommend the store

Toilets were so disgusting that people didn't want to eat anything afterwards

The drive was not served because it was said that the restaurant was full

I was just on February 5, 2025 at about 1:20 a.m. very satisfied, the Albanians were always very nice bosses

3 cars in the McDrive - a complete edition of paid goods should probably work. OK. - I was taught better.

McDonald's branch that offers fast service. Ordering via mobile is easy and hassle-free.

This branch on Moselstrasse simply doesn't work anymore!!! Employees are asocial, customers are insulted and insulted and thrown out. Never again !

A terrible mess. The service is very unpleasant, he often forgets to give all the items ordered. I have not received a complete order once. Caramel coffee was milk with a minimal amount of caramel. Cold fries are often missing from the order when we point out that something is missing. The staff looks down on us as if they thought we were cheating them and with great pity we get the full set after some time. I do not recommend Polska Gurom

Waited 25 minutes and received cold fries. This was the last time I was there, I tried it a few times and it was always an imposition. Just terrible. I'm sorry, I wish it were different.

Full, loud... Full cell phone children with little, very little table manners...... Mäcces at its best

Nice, friendly staff. Even when the store is packed.

No matter what time of day you come, you will only find this branch constantly overwhelmed. And at McDonald’s prices There are really better-run branches in the area.

No soap in the men's toilet... "And there won't be any today," I was told. A case for the health department.

Unfortunately, you often don't get what you ordered

I went in to order at the terminal but took the food with me. It wasn't that crowded today, so I had my food pretty quickly! While I was still standing there and waiting, I and another woman were examined from top to bottom by the 8 male employees there, which was very unpleasant! We also noticed how the person apparently responsible was harassing the other employees, in a tone that wasn't acceptable at all, and obviously IN FRONT of the customers! This shop on Moselstrasse is simply no longer possible!!!

Wait in the Mac Drive for about 20 minutes, then your turn comes and the order is not taken. Thanks for nothing.

3 times there, 2 times the wrong order was taken home. Terrible.

Good one near by. Service is the best part. And ample parking.

12/6/24 11:15 p.m Big Mac - Mc Rib - fries - 3 cheeseburgers = everything cold, not even lukewarm.

The recessions speak for themselves! 3 out of 3 orders in McDrive incomplete. Maybe you should think about a personnel exchange. After receiving the order and checking it, it was discovered that it was incomplete again. After the car has been driven into the parking lot, you have to go to the restaurant to get the missing items. This is difficult for people with children in the car. The food is now cold and your mood is bad!

After I was invited by the restaurant manager with my whole family and the food was great and everything was fresh, you can give it five stars and see everything positively. Sorry, even though it's 11:45 p.m. and on a holiday! Fish Mac hard and cold Fries cold and salty the only thing that works twice Chicken burger was hot and okay the rest was inedible. If I hadn't already been on the highway I would have brought it back, and the curry sauce was missing too!

I had a cheeseburger and fries with a fanta. And then it was cold and the fries were completely done. It's clear when you see these reviews that things aren't going well but that nothing will change. We need to link mc donalds to it. In tiktok and instagram. It can't go on like this!

Overall okay. However, the breakfast burgers should be a little warm and not cold.

I simply ordered and waited for over 20 minutes, even though there was probably a 20 percent load. After asking how long it took, she looked at me and simply didn't answer, but the main thing was that the fries were finally warm

Non-carbonated tap drinks, and as stale and old as the burgers. Lots of half-eaten burgers at the Abreum station. and also full drinks left standing by guests who unfortunately didn't have the courage to complain. Never experienced anything as bad at Mc as in this branch. We can fully confirm all the negative reviews. Were there on 11/16/24. Never again. Kind regards

The Mc Donalds was evaluated in comparison to others. And you really get the feeling that the employees are fit in what they do. So these 5 stars cannot be compared with a restaurant.

Incomplete order (Missing sauces) Cold food Unfriendly employees

Every time something is missing 😂 is also an achievement

I drank a very tasty cocoa. The music was at a comfortable volume and I could read my newspaper in peace. That was very relaxing.

Were in the cafe. I keep falling for this chocolate cake. Unfortunately it's so delicious. Highly recommended.

Manager and employee thank you for nothing, hopefully they will be fired and the McDonald's will be closed by the headquarters if you don't have to order at the cash register but at the terminal shortly before 3, where it is not yet closed because the cash register is supposedly no longer being served and this is supposedly because of Closure is switched off while the order is being placed. Simply anti-social and the store just looks like a mess because the employees just don't do anything. You are simply thrown out while ordering with the excuse that they are closed even though you are waiting for the order. If I could give -10 stars I would love to. I can't recommend the store!

It was freezing cold in the guest room 🥶. The nuggets like warmed up 🤢. Why can't I get an expensive coffee specialty in a glass if I stay in the house? 😒 That used to be much better! #disappointed #cold #expensive

Good - cheap and very fast service. Ordered 5 menus, which were served very quickly via table service.

Food is served incorrectly at the table and unfortunately cold. Not the first time.

Typical McDonalds, you get what you expect

Employees totally overwhelmed. The store is completely overcrowded, partly because you are allowed to take e-scooters inside. Waited 1 hour for food that was then brought cold and mushy. Tables were not cleared and cleaned. Not recommended.

McDonald's Neuss Moselstrasse. No long waiting time to order.

In the restaurant, trays and leftover food are piling up on the tables because the tray trolleys are full. Waiting time currently 45 minutes. There is no end in sight.

Urgent advice to all drive-thru customers (and me): ALWAYS check the contents of the bag you receive! One of the two McRibs ordered and paid for (along with another Big Tasty Bacon) was missing. Of course I only noticed this when I got home. When I tried to complain by phone, no one answered the phone, even when I tried again. That's why I won't be going there again now, of course; They won't reimburse me for the expense anyway. But when I drive past there again tomorrow anyway, I'll be curious to see how they'll react to my complaint. By the way, the remaining burgers were cold. Very cold. And I didn't drive so far that this would be normal. Apart from that, the burgers are nowhere near worth more than the 6 euros that you now have to shell out for them.

It took them half an hour to make fries

Absolute disaster. 50 minutes waiting time and then the order is incomplete! Employees completely overwhelmed, unfriendly... Tablets were piling up in the restaurant.

Why don't those responsible do anything? No staff and you wait at least 30 minutes for your food. The shop is like after a wild party

Simply disgusting, the outdoor climbing option smells like urine, this branch is simply disgusting

What a juice shop. 3:45 p.m. on a Friday it takes 20 minutes for 5 cars to be processed at McDrive. According to Google, there is less going on than normal. Unbearable. Slow food with a difference

For the first time ever, we canceled an order because after 45 minutes of waiting nothing was ready...an absurdity, even when there was a lot of demand

I've been there for the last few days and I'm happy so far. Fast and nice staff. The only drawback is that the tables and seats could be cleaner.

I ordered Double BigMac, which was included in the bill, and a simple BigMac with bacon was packed lukewarm. 3 days before exactly the same thing, really sickening, I think people can't read properly and hardly any German. I always looked in the bag, but in the hustle and bustle, I just don't bother to check whether everything is in there, from the number of pieces..... You should look closely... For me it's a poor service for so much money

We waited 20 minutes for our order and then it was still incomplete. When we brought this up, we were held back, and so was I became louder. I was also insulted by a servant who insulted me and said whether I was disabled. I'll never go here again.

Incredibly bad! Waited 1 hour for food and when we asked we were told it had been forgotten. We weren't the only ones this happened to. Unqualified employees. Never again!

I go here maybe three times a year; not always with good experiences. Today: It went quickly, employees understand each other and contribute to the busy but good atmosphere - the order was brought to the table quickly and friendly, the food (special requests ^^) was as requested, and everything was hot and fresh. There are deductions in the B grade for the order terminals. It would be nice if the touch panels were cleaned regularly.

Waiting times too long in an empty restaurant and then getting the wrong food

eternal waiting, loud and dirty...

Disgusting! The toilets certainly haven't been cleaned for weeks and every highway toilet is a wellness center. You shouldn't eat anything here - if the toilets look like that, I don't even want to know how the store works. We left immediately - without eating anything.

Most disorganized McDonalds we know. Waiting times >20 minutes for food are standard in the evening. McDonalds should urgently carry out quality assurance here. In addition, the shop (tables/floor) is dirty.

Absolutely the last shop cold fries the burger catastrophe two people immediately had diarrhea afterwards I'd rather go somewhere else

The fast food restaurant is rather poor Cleanliness is terrible, the food arrived after half an hour (30 minutes) and in my 20 nuggets box there were 2 bitten nuggets, despite the fact that I hadn't seen them before and hadn't bitten them

Poorly put together sandwiches. Everything flows out.

It's now a complete disaster! Ordered inside at the terminal at 9:45 p.m. 10:30 p.m. finally finished eating, it's pure disgrace 45! To wait for exactly TWO MENUS. Then forget half again. Milkshake not edible, tastes totally like cleaning agent, of course only use it at home. In addition, the kitchen and the restaurant were totally dirty and the employees were completely overwhelmed. One star is already too many

Nothing positive about this McDonalds. Wait 45 minutes every time for 1 burger 😂 Disaster.

Unfortunately you can't eat here. We had to wait almost an hour for our food. That can't be right. In addition, 20 nuggets were missing. Worst service ever

Service this time only 4 points, because the person at the counter was friendly and the order was complete, but the time in the drive-in was very long for me as the 4th car, over 15 minutes.

Rumor has it that McDonald's contributed to the moon landing - supposedly the golden arches were visible as a guide for the astronauts. And the first Happy Meal on the moon? A historic moment that unfortunately didn't make it into the history books.

You wait over 30 minutes for your food. The staff is completely overwhelmed. Better go to another McDonald’s! It's dirty there too

Disaster. We waited 25 minutes and the store wasn't even overly full. The staff is completely overwhelmed and dirty. The worst thing, however, was the lady who served us, her tone tried to be friendly, but the food was literally slapped on the table for us twice in a passive aggressive manner.

Just an average Germany Macdonald's and as always near perfect Mcribs. This is the best thing MacDonald does. A most on any trip to Germany.

Unbelievable now! For the third time in a row in the last few weeks, two burgers were missing again. The first time the Hamburger Royal TS was missing, the second time the fries were missing and today a hamburger and again the Hamburger Royal TS. I ordered online and picked it up at Mc Drive... Of course I could/should have searched through the bags, but let's be honest, who does that while the line behind you is getting longer and longer?! It's so annoying to have paid for food only to find out at home that at least one person only got part of what was ordered...

The worst store I've ever been to. Cold wrap complained. But no new one came. Forgot Big Mac, asked for it at the counter and said I don't have time, I'm just finishing an order. Someone approached someone who had something to say, who said to the first person "finish the customer now.", the answer was "I can't now, I'm just making another order.". After asking twice what I had, I got a cold wrap and the Big Mac (luke warm). The shop was dirty, tables full of rubbish and dirty. Tray cart over full with garbage. Conclusion: worst loading. You'll never see me again. Replace staff and start again.

My order was forgotten and wasn't processed even though I let them know twice. After 60 minutes I asked for my money back. There was no apology. They weren't interested. I'll never go there again. It doesn't deserve any stars

Very bad service and very unappealing atmosphere, the floor sticks and there are full tablets on the tables and they are not put away. Some of the food is served cold. It is simply the worst McDonald's I have been to and I will only go to the one in Kaarst because that is where I get it also what you order

Visited this branch last Sunday at 9:30 p.m.: tablets not cleared away everywhere, leftover food in abundance on the floor, long waiting time and then the food was lukewarm at best Never again!

Worst Mc's I've seen!!! The tables are full of rubbish...not enough staff. The shop should be taken away from the current owner. Waited 45 minutes for food

All the tables were dirty and it was very messy.

Worth telling. So let's get started. Two cars were already parked in McDrive and I was looking forward to a quick, warm meal before going to bed. I have no idea whether it was understaffed or whether so much was ordered online, but in any case we waited in line for about 35 minutes. For the wait, I got a cold “Warp” with hard crusty dough, the usual limp cold fries, and half a Coke. The nuggets were also cold but okay. But seriously, not even the meat on the wrap was cut or twisted. Very inconvenient when driving.

Ordered at the terminal... didn't get a receipt... it doesn't affect the employee... the order was recorded... went there after 20 minutes because no food had been received... came straight away... 8 minutes later... It's now getting ready... after 35 minutes the food was there for €48. The food was all fresh, hot and fairly tasty. Then there was 1x mayo too little and then back at the counter...I was ignored for 5 minutes...go to the terminal order 1x mayo still no receipt...wait for my number to be displayed and nothing happens. Then it took another 5 minutes. So service at prime time is a disaster

One of the worst branches. Orders are never complete and always cold. We've tried it a few times, but whether there's stress at work or not, as a customer you always get a bad result. Never again.

Toilet clogged, no MC flurry available, all toppings empty, seems to be suffering from a lack of staff.

I got a cheeseburger but without meat. We've been waiting for our food for 30 minutes and went to the front to ask why it was taking so long. Suddenly it was said that there was no filet or fish and the coupon was probably taken out 25 minutes ago, even though you can still order it. In the end the Filet o Fish was paid out. The tables are dirty as always, we waited and complained, we had been waiting for 30 minutes as said. I am really very disappointed as a customer. There are many new employees... and new shift managers...

Hello, I would like to complain about the Moselstr branch. In Neuss. There are employees working at the counter (drive) who don't speak German, take the wrong order and charge more. What was ordered didn't end up in the bag. Not once, not twice, EVERY TIME. Fries are either not cooked through or the fries that have been in there for a long time are extremely salty so you throw them away. Burger without anything extra but still everything included. Complaints exist so that something can be done/changed. Please be considerate. Since it has happened several times, I decided to leave feedback here. I hope the boss does something, otherwise your sales will fall. Best regards

I've just been here, absolute impudence, no room for criticism. Rude demeanor from the lady at the checkout, no dress code? Food is cold, the whole floor of the restaurant is already covered in grease at that hour, a case for the health department!!! Almost all tables were dirty and tasty. I'll only drive here in the evening when the nice Indian guy is there! (Friendliness and humorous)

I would like to give no star, but unfortunately that's not possible here. Waited over an hour for my food only to be told they still hadn't done it.

You wait in the drive in 30 minutes for your food as a fast food drive in a chain, something like that shouldn't be done better!

As always, food was too cold and things were missing! The employees should be trained better!

I ordered a Royal TS menu and it tasted as always.

I had 2 hairs in my burger and the toilet was disgusting. At least there was soap, hence 2 stars

How beautifully described 1000 times

Too incompetent to make coffee, and then people look at you annoyed when you complain.

Well-run branch, the parking lot is a bit small

I got my order after 30 min of waiting .

I got my order after 40 min of waiting only for the blonde employee to pack the wrong order for me. I won't come back .

Far too dry and carelessly prepared. Everything looks like it's already been eaten

This macdo is terrible! We wait for our food at the table with a number. We had to wait 20 minutes before we realized that the food was on the counter without calling for anything. Do I want to get the food, they were very unpromising when I gave them the number. Ice melted before we got our food. Burgers, fries and chicken nuggets were cold. Ice cubes in drinks had almost all melted, making drinks very dull. Not recommended...

Went there at 9 p.m. They didn't want to take an order. Employees found it more important to listen to their voice messages on their cell phones at the deep fryer. The restaurant was full. Lots of guests waited for orders. It's simply not recommended. Never again. You then had to go to the competition because there was no money there wanted to be earned.

When the shop was full, it was a bit haphazard and unfortunately I forgot two burgers when ordering in the store. There was a lot of noise at the parking lot, but my complaint was no longer accepted, which was a shame because it happened again and again.

Anyone who orders via drive-thru will generally be served with an incomplete order. This branch is by far the worst McDonald's branch in the Neuss area. I only recommend eating it on site because you can immediately complain that something is missing. Whatever the case 👍