McDonald's in Neuss

Pre-ordered at 3:20 PM, currently it's 3:27 PM, we're still waiting at the counter and haven't been able to place an order. The employee just keeps saying "One moment, please, one moment, please." I don't know what they can't manage. We were only able to order at 3:29 PM, or rather, give our pre-order code. Today it's an absolute disaster!!! If you're in a hurry, like I was at that moment, you're out of luck here. I didn't get my order until 3:32 PM.

Incredibly bad! Over an hour wait at the drive-thru. Abysmal.

A good place to spend a pleasant time, especially in the evening.

The staff are unprofessional and therefore incredibly slow. They also frequently make many dishes incorrectly.

The food is McDonald's. It tastes pretty much the same everywhere, if you like that sort of thing. The service refers to the drive-thru. It could definitely be improved. Whether it's busy or empty, you almost always wait at the order kiosk in complete silence. I haven't heard the familiar "Welcome to McDonald's, please place your order" here in ages. After placing your order, for some inexplicable reason, this branch sends you forward 2-3 meters at the pick-up window every single time. Not into the parking space to let others pass, but just a few meters forward. It doesn't matter if there's no one behind you or if the drive-thru is full. Why? And unfortunately, sometimes there's something wrong with the order or something is missing. The ambiance is standard McDonald's fare. Since this branch is quite busy and customers don't always clear their trays, the staff can't always keep up with cleaning up. Customers should also take responsibility for disposing of their own trash. Therefore, we prefer the drive-thru.

Ordered two Big Mac meals today and found a condom in my burger while inspecting it!!!

The food and drinks are good. You can either order online and have your order brought to your table, or buy drinks and snacks yourself from a vending machine. There is also free parking, and the venue is accessible by public transport.

The service they've revamped is terrible. For example, I no longer receive paper invoices; when I ask, they say they can't find them. Cash payments are no longer accepted for online orders through the app, so I won't be shopping with you again. Absolutely awful service.

Once again, there was far too little staff for the number of customers! We waited an hour at the drive-thru even though there were very few cars in line!

Disaster!!! My burger was missing onions and mustard, the burger patty was still raw, and my fries were cold. When I tried to exchange my incorrect sauce, I was just given annoyed looks and told off.

I was there just before Christmas, certainly a stressful time for the staff as well. Ordering a coffee and a wrap online took me about 20-25 minutes to wait. There were many other customers waiting in the already crowded shop. I don't know if it was due to understaffing (table service, for example, seemed to take a lot of time) or a technical error (my order suddenly disappeared from the screen at one point, and the staff seemed somewhat confused by some of the orders), but my experience was quite negative. The wrap was good, but the coffee (a mixed drink with syrup) was prepared extremely carelessly (they poured the syrup in first, then the coffee without stirring. The cup was also only two-thirds full). I'm sure it's not always like this, but one bad experience is definitely enough for me not to want to come back.

The wait for an order is very long. The tables are dirty.

Absolutely horrific! After visiting this restaurant, my girlfriend and I suffered from food poisoning and vomiting at home. It was definitely the food there. This is completely unacceptable! I am stunned and incredibly disappointed by these conditions.

A 15-minute wait for a coffee? The service was clearly stressed, even though there were few customers in the shop. Others do it better.

Slowly. You can't call that fast food anymore.

This has nothing to do with "fast" food. The team seems completely disorganized, which is why 3 orders quickly escalate into 15. In 80% of cases, something is missing. And don't even get me started on the free gift included with the happy meal.

You usually have to wait 30 minutes for your food, the burgers are always good, but the fries are often cold or soggy (but they were good today).

Good one near by. Service is the best part. And ample parking.

I was really disappointed with my visit to McDonald's. The food was lukewarm, the fries were soggy, and everything seemed carelessly thrown together. Despite the restaurant being empty, the wait was unnecessarily long, and unfortunately, it wasn't clean either. That's definitely not how I expected it – not a satisfactory experience at all.

The table service was quick and friendly. I've noticed one cleaning lady in particular at this branch who has been working there for years. She really puts in a lot of effort, does her job very thoroughly, and contributes significantly to why we enjoy visiting this branch again and again. Thank you for this great job!

50 minutes in the drive-thru and then the three items you ordered are brought to you by an employee, smoking (!) - delicious! We'll definitely be back.....

The wait time at the drive-thru for food I didn't order is absurd. I've already been waiting 20 minutes for my order. This place might as well close down.

The staff aren't nice; I think it could be nicer. The way they treat minors is unimaginable. Furthermore, our burgers and fries arrived cold…

One of the best McDonald's, simply delicious, especially the fries – they're not soggy but perfectly crispy.

Waited 30 minutes for my food. The place smells like grease. The burgers were bland.

We waited 45 minutes for the food, and it arrived completely dry and cold. We will definitely not be visiting this branch again.

Service was terrible! I ordered the fish fillet meal; the fish and bread were old, stale, and lukewarm. The fries were cold. Truly awful.

Speed ​​(service) is good, but so are the burgers...

A typical McDonald's. With terrible service. Food was missing. Napkins were only provided upon request. Tables were dirty.

The floor was covered in oil; I almost fell over several times. The food was okay: the Big Tasty bacon was warm, the fries were hot and crispy, and the Sprite was chilled but without a lid. The order arrived very late, so they forgot napkins, straws, and drink lids. The floor and tables were filthy, dirty, and rough.

Vegetarians not welcome! Unbelievable, but they don't offer veggie burgers. We'll just go to the competition then. Thanks for nothing...

It's simply one of the worst McDonald's I know. I don't expect much when I go to McDonald's, but here it's always a nightmare! It takes too long, the staff is overwhelmed, it's incredibly loud…

Friendly staff, food served hot! Everything was great!

After a 30-minute wait in the drive-thru with only six cars, the food was stale. Each order takes way too long in the drive-thru. It's a complete mess. The burgers were stuck together with the wrappers and were therefore stale. Not recommended. Poorly trained staff.

Don't do this to yourselves...there's better and cheaper food. I was there three days ago and ordered a double cheeseburger meal with ice cream and ended up with food poisoning. 1. The food was practically cold when it arrived at the table. 2. The cleaning staff came by while we were eating and wanted to clean up, which wasn't a problem for me, but it still looked really disgusting under the table. Like they tried but failed, so it was really unappetizing. 3. The staff were rather unfriendly. The night after eating there, I was woken up in a very unpleasant way. I was informed by two independent medical professionals that the problem is known here. Therefore, STAY AWAY!!

A complete disaster. After a 20-minute wait, I was thankfully able to check it on-site, and something was missing. My McChicken Classic only had two syringes of sauce and bacon – what the bacon was doing on it is beyond me.

Unfortunately, it's not possible to give negative stars. It's filthy, the food is always cold, and the staff is incompetent. There are long wait times, regardless of whether it's empty or full. This place should be torn down!

Disastrous. 30-minute wait despite the pickup notification appearing on the screen. Food was cold, the wrong order was packed, and paid-for items were missing. Not recommended.

I ordered two takeaway meals. After 15 minutes the first one was ready, and after another 15 minutes the second one was finally ready, but in the meantime the other meal was already cold. I can't understand why they don't make them both at once. Never again.

An 18-minute wait? That's no longer fast food. The food was barely lukewarm, almost cold, and they were missing the nuggets. Not recommended, unfortunately.

Unfortunately, they forgot the fries, the wrap was thrown together like they couldn't be bothered, and the classic chicken looks like it's been beaten up. I'd never order again.

We stopped at McDonald's because we were incredibly thirsty. We ordered an extra 0.5L Coke for €4 and a meal deal with a 0.5L drink. When the food arrived, the drinks were missing. The server said the machine was broken and asked what we wanted as a replacement. I said I'd be happy with apple spritzer, since they come in bottles. I got a juice box from the Happy Meal for €4. And they told me they couldn't get a bottled apple spritzer. So incredibly rude! For the second drink, we got a McFlurry. UNBELIEVABLE! They should have communicated this before we ordered!!!

I waited for food for 60 minutes. When I went up to ask where the food was, it turned out that no one knew, everyone was looking at the ceiling and pretending that they didn't know anything. But one guy, the manager, unfortunately I didn't remember his name, came up and took the check and did everything himself, and then he apologized, although he was the only one there who actually did something, the team should be ashamed of him that he apologized for their mistakes. The food itself was delicious, which means that their kitchen also works well, which I can't say about the service...

Just like any other McDonald's but often a little dirtier.

There are only two employees, and they're in charge of everything at 9:55 a.m. on a Saturday morning, the peak breakfast hour. Accordingly, the return carts are hopelessly overflowing, and some of the tables are dirty. I ordered two bacon McToasts. One of them was less than lukewarm. Unfortunately, there hasn't been any improvement at this restaurant in many years.

I ordered through Lieferando. I waited over two hours, and then my burger was missing. Nothing more needs to be said.

The climbing frame needs to be cleaned inside. Dear parents: don't let your children climb in there; there's urine everywhere.

It has a very nice interior for a McDonald's, the food is really good, and there's a difference between the McDonald's in Germany and the McDonald's in the Netherlands. The restrooms were perfectly fine. That's not the case at most McDonald's, but here the restrooms are okay, but the service is just like in any other McDonald's.

Back to 5 stars again. The staff have worked hard to improve here, give them credit where is due, 5 stars again. Well done to all the staff here

The shift manager in the morning is super fast and friendly! Kudos to them. In the afternoon, it's often confusing; it feels like no one knows what the other is doing. It's stressful, of course, but you should be aware of that if you've chosen the job. Orders should also be given out correctly, which often wasn't the case. Things have improved a bit recently. All in all, I can definitely recommend McDonald's. They try to keep wait times short. And the food tastes as it should.

Has nothing to do with fast food, even at the McDonald's drive-thru. Buns not toasted, patties cooked just through, lackluster food only available when the nearby snack bar is already closed.

Lousy not even breakfast they have

Different owner, different service. Simply terrible. It should be checked out.

Absolutely outrageous Unfriendly and incompetent

Poor organization. The ice cream machine only seemed to work during a full moon. We had to wait forever in the drive-thru, only to be told that card payments weren't possible. Paying inside wasn't possible for the McVitie's drive-thru either. We decided not to eat.

Ordered there twice within a week at the McDrive. The first time, I forgot the fries, and the second time I forgot the hamburger royal ts...

A horrible store. The display with the order numbers is completely ignored; the employees just click away the orders so they don't exceed the maximum processing time. Orders regularly take over 30 minutes and are almost guaranteed to be incomplete. It's been like this for over a year now, and the same experience every few months.

If you're ever in the mood for a culinary adventure, you should definitely come here—after all, you never know if you'll even get your food the way you ordered. 😅 The wait also gives you plenty of opportunity to reflect on the truly important things in life. And the ambiance? A dream of sticky tables and chaotic trays—almost like a surprise party, but without the fun. Thank you for this unforgettable experience, I definitely won't be repeating it...

I don't understand it. Every time I place an order, the employee immediately marks the order as ready for pickup on the screen, even though the order isn't actually ready. Perhaps they're trying to stick to McDonald's time limits. And what's the problem? Some employees forget the order, and you wait 10-15 minutes before you get your food. Please stop arbitrarily marking orders as ready for pickup. That goes against the concept. Furthermore, the store often seems understaffed.

Card payments aren't always possible at the drive-thru. You wait 30 minutes and then drive on if you don't have cash. This branch is impossible.

I hope the staff can be more careful. For example, at our place, food was often missing, napkins and straws were almost always missing, and my child almost always got a toy that wasn't his original choice (no big deal, but a little annoying...). Thanks!

I wanted to brag to my friend at 3 a.m. on September 26, 2025, about how amazing the garlic pepper nuggets were. Then came the big disappointment: The nuggets tasted way too dry and as if they'd been sitting in old grease. The burgers were just as poorly prepared and had meager toppings. The shop was spotlessly clean (dusty as hell), and the fries were completely unacceptable. The only thing that tasted good was the Coke. I don't recommend it...

Wanted to get some ice cream in the evening, ordered it, and waited. And waited and waited. During that time, I noticed that some employees seemed really overwhelmed. Okay, I can be patient. To a certain extent. The pickup number had long since disappeared from the screen, supposedly ready for pickup. Nothing like that. After 15 minutes, I politely inquired. A nice employee replied that he'd check. He didn't leave or look around for anyone. He just carried on. He probably asked himself, and the answer was "I don't care?" – you never know. After 25 minutes, I got in line to pay and pointed out that I wanted my money back. It wasn't possible. But I did want the product. Unfortunately, the ice cream I'd ordered wasn't even there. I noticed this when I was holding the wrong one. Then the cancellation suddenly went through. But instead of giving the correct amount, they forgot half of it. I've rarely experienced anything like that. That was definitely my last time there.

Standard MC. The team created a good atmosphere.

We waited 40 minutes on a Sunday and nothing happened. Orders were deleted. Customers left in a huff, demanded our money back, like everyone else. And they even harassed us because they wanted our money back. 🙄

The worst McDonald's I've ever experienced. I ordered three hamburgers at 5:17 p.m. and still no food at 6 p.m.! And when you complain, the manager locks herself in her office crying! Zero planning in the store. I left after waiting for an hour without a hamburger! Close the store down!

It's only fast food if you have a window of at least 30 minutes between arriving and taking away the fancy food. My recommendation: Go to the nearest chip shop. It's certainly unpleasant to be stuck in the drive-thru for 30 minutes without being able to get out. This franchisee is absolutely unacceptable. The employees aren't to blame for this mess. The fish stinks from the head. That was the last time.

Ordered at 7:52 p.m., got the food at 8:39 p.m. That's a little crazy. At least the staff were nice, even if they were completely overwhelmed. We could have gotten it ourselves faster. What a shame.

Very unfriendly. They often forget to pack the things you ordered, and they don't check for animal products, etc. in the cups. I wouldn't recommend anyone to eat there.

Anyone who lets their staff down like that on the Tuesday of the Neuss Citizens' Shooting Festival and apparently only plans for six people at a time for the late night really should be removed from the Frenchaise. Respect to the staff! They made the best of it. Unfortunately, I still didn't get my food after waiting 45 minutes, with my order number not even showing on the monitor despite asking, so I canceled. When I asked the employee to send me the manager to cancel, all I got from him was an annoyed response from the manager, telling me to wait. After another five minutes, I had to summon the manager/team leader myself to cancel my meal.

I waited for my food for over 30 minutes and everything else here is full of garbage

Unfortunately, one has to give one star. This restaurant actually deserves zero stars. After ordering through Lieferando and waiting for more than 90 minutes, the only question on the phone was "AND?" They kept telling us to contact Lieferando. But not only Lieferando gets the money, but also the restaurant. The lady was beyond rude and totally aggressive on the phone. Since our order "supposedly" couldn't be found in the system, we contacted Lieferando in writing. We can't expect any help from the restaurant. I will NEVER enter this business again, and your boss should consider continuing to employ such staff. I'm not surprised by the Google reviews!!!!!! A little tip: don't order through Lieferando!!! It's best not to enter this restaurant at all! Absolutely not!!!!!!

They always close 20 minutes before closing time and then simply say, "The cash register is closed, we can't accept any more orders," even though you're there 20 minutes before closing time. If it says closing time is 3:00 a.m., then it has to be 3:00 a.m., not the hour before.

Despite the store being full, everything was perfect, which is something that can't be said about the branch in Taubental.

You will only find so much over-demand and incompetence in the German government

Great McDonald's, they also had a lot of fries in the large fries section. I got a second free sweet and sour sauce. The staff was extremely friendly, so perfect.

From ordering and paying at the vending machine to receiving the food, I waited 38 minutes. In the end, half of the food was still missing. While I was waiting, I asked for my money back, but to no avail. This MC is simply terrible.

Some of the staff are unfriendly.

You always have to wait too long for your order.

The wait for the food was very long. There was a lot of trash on the tables, and the clearing carts were overflowing...

Normally, you can reliably expect a certain standard at the "Golden M." UNFORTUNATELY NOT HERE! I waited 25 minutes for a meal. The burger was cold, the fries were soggy, the packaging was underfilled, and the vanilla shake tasted of various flavors (blueberry, chocolate, etc.) instead of vanilla. The staff behind the counter isn't a team, but a chaotic bunch of people who get in each other's way and aren't organized. Some customers demanded their money back after about half an hour. Unfortunately, management didn't respond appropriately to this request, but instead started arguing...at least the outsiders had a little "entertainment" while they waited. The cleanliness in all areas (restrooms, inside, and outside) leaves a lot to be desired!!! Unfortunately, I only noticed this after ordering. Conclusion: It's better to stay well away from this place and eat somewhere else.

Update We ate here last Sunday. Unfortunately, two of the three burgers were only lukewarm, or one of them wasn't even that warm. If I pay around €6 for a burger, that's just not good. About three weeks ago, I tried the breakfast menu. Unfortunately, I had the same problem. The wrap wasn't even remotely warm. Too bad. The quality is good in my opinion, but lukewarm food is a nuisance for me. We won't be eating there again for a while. Previous review We really enjoyed the food. On rare occasions, the burger wasn't quite as warm as we'd like it to be. What's often annoying is the sheer number of customers. It's incredibly hectic. A lot of students and teenagers go here.

The last place. No matter what time of day, no matter what day of the week, no matter how often you go, whether inside or at the drive-thru, it always takes forever. Then you wait forever, and the food is cold. The last time I was there, who knows how many people were working there, and nothing!!! worked.

At 5 a.m., I went to McDonald's after work. The employee was incredibly unpleasant, with the bald head. The fries tasted overripe, with no salt at all.

Very bad even though I ordered a chicken burger I got fish mac and only on the way I found out that there were fewer people with good quantity and no towels with me... never go there again

After a long weekend at work, my colleague and I ended up at this McDonald's at 5:00 a.m. McDonald's advertises that it's open 24/7, which means you can eat "normally" there any time. Unfortunately, we were so incredibly disappointed that I thought I had to leave this review/criticism here. My order was quite simple, a double meal, and with the points I had left, a McFlurry with Oreo and caramel. Things turned out completely differently for me. I got my beloved McFlurry with mango frozen yogurt, caramel, and Oreo. The fries were totally soggy and unsalted, and had probably been there for some time. The iced tea tasted purely of syrup. Apart from that, the employee at the counter was very rude. I spoke to him about it. He told me I couldn't expect anything, that it was 5:00 a.m. and it was just now. I didn't want to argue any further, so I just let it go. I also want to stress that the atmosphere in the store is really uninviting. There are a lot of pills left on the table that aren't cleared away. I think it's a real shame that this McDonald's isn't being looked after properly. It's in a good location, they just need to improve a few things and look for areas where quality is lacking, where staff training is lacking, and where other things are lacking. I definitely don't want my money back or anything. It's just important to me that they simply offer customers what any other McDonald's can easily do.

There's this strange man at the checkout who takes 20 minutes to open a bag. Once here, never again. It took 88 minutes for two burgers because the colleague thought he was commenting on his work instead of handing out the burgers!

Simply a disaster. I ordered in the car, it took way too long, and then everything was delivered incorrectly in a bag. I had to go back inside and complain about everything. And then everything was under time pressure, otherwise I wouldn't be at the McFarlane Drive-Thru. I don't know what the store manager is doing there with all the bad and negative comments.

Total chaos On August 14, 2025, shortly after 6:00 PM, I placed my order. After 20 minutes, I realized that everyone who had ordered after me had received their order, so I asked the staff what was happening with my number. All I got in response was, "Please be patient." Total chaos, as the order display board has been broken for months. All orders that come in are printed out and stacked on top of each other, so the staff only process the new orders. After half an hour, I asked again what was happening with my order. All I got in response was, "Please be patient, I only have two hands." The staff who were there were completely overwhelmed and didn't know what to do. Everyone was yelling at each other. Many customers were angry and wanted their money back, which, of course, was refused. The explanation was, "Please be patient." After 50 minutes, I asked again if I could still get my order today. The employee asked me for my number. I gave it to him. The answer I got was: I don't have the number in the system anymore. Can I see your receipt? I told him I ordered it online and my receipt is only visible on my phone. Then he turned around and simply processed the next order. At exactly 7:00 p.m., the employee grinned at me, raised his hands, and said, "I'm off work." He turned around and left. The whole thing started again with the next employee. After about an hour and a half, I had to read my orders from my phone and read them out to the employee because they had lost my order. I have absolutely nothing against the employees, because the current heat is truly unbearable. But apparently, no supervisor cared about the chaos there. P.S. I was horrified to see that the boy standing to my left had a time of 5:14 PM on his receipt. That means he had to wait over 2 hours for his hamburger!!!!!! And this hasn't been the case at this branch since yesterday.

Service like something out of a bad movie: waited forever, order "disappeared" – supposedly thrown away. Friendliness? None. If you order fast food and it's served slower than at a restaurant with a waiter, something's wrong.

I waited an hour for my food and when I asked about it, I was initially ignored in an unfriendly manner and then they spoke to me in a rude manner, which is unnecessary.

Unfortunately, we had the worst McDonald's visit ever. We waited over 30 minutes for our food – and when it finally arrived, it was incomplete and faulty. For example: Big Tasty Bacon with no sauce, but an absurdly large amount of salad. The staff seemed consistently unmotivated and listless; only one employee made an effort to clean up the trash cans and tray carts. The restrooms were extremely dirty and looked like they hadn't been cleaned in days. For us, this was a clear sign of poor management and a lack of organization. Very disappointing.

Absolutely not recommended. 2 Happy Meals were simply not fully packed; there was only a burger and fries, nothing else. Nuggets were made from animal products instead of plant-based. The iced matcha latte was made with cow's milk instead of oat milk. I noticed the latte in the car and had it remade immediately. The rest, however, came much later, which is very annoying. The price here is €30, which I spent, and I didn't receive the goods, and that's without the latte. Even worse than the branch in Dormagen.

Really bad! Customers aren't taken seriously and are simply left standing by the so-called boss. I had a meal delivered for 27.50, but the drinks and sauce were missing, and the fries weren't there either. There was no milkshake either. For me, the most expensive burger ever, and such an arrogant boss is simply a no-go. We all make mistakes, but it seems to be common practice in this final. 🤮

We ordered two drinks and waited 30 minutes. Others who ordered after us got their orders first, and when we pointed this out to the employee, he started arguing instead of simply apologizing. He then went to get the forgotten straw, but he didn't come back, so we got the straw ourselves. The iced coffee also tasted strangely like strawberries at the end and had nothing to do with iced coffee. Definitely the worst McDonald's around.

Hey! I ended up here for work. I thought I'd go to the bathroom and grab a tasty burger. After I used the toilet, I gave up on the burger. I also stuck my pee in there. A bladder has quite a capacity, and I wanted to test it out. Thanks to this branch, I was able to test it out. It's hard to see the pee on the floor in the picture, but the modern brown rim inside the toilet is clearly visible. Many thanks to the artist. The other toilet stall looked something like this.

Great food. Service was okay and overworked. Ambience was okay and crowded.

Bad service; we waited over 20 minutes for our three-course meal order, even though it wasn't busy. I'll never come here again.

I was there on Tuesday around 11 p.m. on my way back from Holland. First of all: I've had a lot of experiences at my local McDonald's back home, but they also have significantly more customers per employee on average. I just found it spectacular how the presumably manager simply shouted at an Uber driver, who was already desperate when I walked in, "Yeah, we only have one in the kitchen, he's just alone there." Of the three customers who were there with me, each had to go back to the counter and complain, and I really should have, too, but I didn't realize until I got home 40 kilometers away that my "The M" was simply a Big Mac in the wrong packaging and with three times as much salad and sauce. There are instructions hanging in the kitchen. I used to work at McDonald's myself. It's simply a disgrace that they apparently deliberately give out something like that incorrectly to get rid of people. In this situation, where the employees were already completely overwhelmed with one order per employee, the manager spontaneously announced that all orders should simply be marked as completed, which then meant that everyone had to somehow dig out slips of paper from the trash to keep track of what was actually still missing. I have no idea how anyone could possibly run a McDonald's franchise or work there under these circumstances. Maybe they should start practicing making scrambled eggs, coffee, and a bowl of cereal for themselves in the morning without forgetting anything and without swapping the egg for a banana or something. Absolute disaster. Edit: I was actually too lazy to take a picture, but after the mushy Big Mac got too disgusting for me, I ate half a double cheeseburger and kept thinking, why is it so sweet? It's just too much ketchup, but no, it's just that sweet chicken burger sauce on it. I can't take it anymore. Just shut up and find something else, ideally at a company where I'm not and won't be a customer.

I waited 35 minutes for my food, the staff weren't moving, and the fries were almost burnt. Thanks for making my break time disappear! Closing would be better.