McDonald's in Neuss

Incomplete order (Missing sauces) Cold food Unfriendly employees

I drank a very tasty cocoa. The music was at a comfortable volume and I could read my newspaper in peace. That was very relaxing.

Every time something is missing 😂 is also an achievement

Were in the cafe. I keep falling for this chocolate cake. Unfortunately it's so delicious. Highly recommended.

Manager and employee thank you for nothing, hopefully they will be fired and the McDonald's will be closed by the headquarters if you don't have to order at the cash register but at the terminal shortly before 3, where it is not yet closed because the cash register is supposedly no longer being served and this is supposedly because of Closure is switched off while the order is being placed. Simply anti-social and the store just looks like a mess because the employees just don't do anything. You are simply thrown out while ordering with the excuse that they are closed even though you are waiting for the order. If I could give -10 stars I would love to. I can't recommend the store!

It was freezing cold in the guest room 🥶. The nuggets like warmed up 🤢. Why can't I get an expensive coffee specialty in a glass if I stay in the house? 😒 That used to be much better! #disappointed #cold #expensive

Good - cheap and very fast service. Ordered 5 menus, which were served very quickly via table service.

Food is served incorrectly at the table and unfortunately cold. Not the first time.

Typical McDonalds, you get what you expect

Employees totally overwhelmed. The store is completely overcrowded, partly because you are allowed to take e-scooters inside. Waited 1 hour for food that was then brought cold and mushy. Tables were not cleared and cleaned. Not recommended.

McDonald's Neuss Moselstrasse. No long waiting time to order.

In the restaurant, trays and leftover food are piling up on the tables because the tray trolleys are full. Waiting time currently 45 minutes. There is no end in sight.

Urgent advice to all drive-thru customers (and me): ALWAYS check the contents of the bag you receive! One of the two McRibs ordered and paid for (along with another Big Tasty Bacon) was missing. Of course I only noticed this when I got home. When I tried to complain by phone, no one answered the phone, even when I tried again. That's why I won't be going there again now, of course; They won't reimburse me for the expense anyway. But when I drive past there again tomorrow anyway, I'll be curious to see how they'll react to my complaint. By the way, the remaining burgers were cold. Very cold. And I didn't drive so far that this would be normal. Apart from that, the burgers are nowhere near worth more than the 6 euros that you now have to shell out for them.

Sorry, even though it's 11:45 p.m. and on a holiday! Fish Mac hard and cold Fries cold and salty the only thing that works twice Chicken burger was hot and okay the rest was inedible. If I hadn't already been on the highway I would have brought it back, and the curry sauce was missing too!

It took them half an hour to make fries

Why don't those responsible do anything? No staff and you wait at least 30 minutes for your food. The shop is like after a wild party

Absolute disaster. 50 minutes waiting time and then the order is incomplete! Employees completely overwhelmed, unfriendly... Tablets were piling up in the restaurant.

Simply disgusting, the outdoor climbing option smells like urine, this branch is simply disgusting

What a juice shop. 3:45 p.m. on a Friday it takes 20 minutes for 5 cars to be processed at McDrive. According to Google, there is less going on than normal. Unbearable. Slow food with a difference

For the first time ever, we canceled an order because after 45 minutes of waiting nothing was ready...an absurdity, even when there was a lot of demand

I've been there for the last few days and I'm happy so far. Fast and nice staff. The only drawback is that the tables and seats could be cleaner.

I ordered Double BigMac, which was included in the bill, and a simple BigMac with bacon was packed lukewarm. 3 days before exactly the same thing, really sickening, I think people can't read properly and hardly any German. I always looked in the bag, but in the hustle and bustle, I just don't bother to check whether everything is in there, from the number of pieces..... You should look closely... For me it's a poor service for so much money

We waited 20 minutes for our order and then it was still incomplete. When we brought this up, we were held back, and so was I became louder. I was also insulted by a servant who insulted me and said whether I was disabled. I'll never go here again.

Incredibly bad! Waited 1 hour for food and when we asked we were told it had been forgotten. We weren't the only ones this happened to. Unqualified employees. Never again!

I go here maybe three times a year; not always with good experiences. Today: It went quickly, employees understand each other and contribute to the busy but good atmosphere - the order was brought to the table quickly and friendly, the food (special requests ^^) was as requested, and everything was hot and fresh. There are deductions in the B grade for the order terminals. It would be nice if the touch panels were cleaned regularly.

Waiting times too long in an empty restaurant and then getting the wrong food

eternal waiting, loud and dirty...

Disgusting! The toilets certainly haven't been cleaned for weeks and every highway toilet is a wellness center. You shouldn't eat anything here - if the toilets look like that, I don't even want to know how the store works. We left immediately - without eating anything.

Most disorganized McDonalds we know. Waiting times >20 minutes for food are standard in the evening. McDonalds should urgently carry out quality assurance here. In addition, the shop (tables/floor) is dirty.

Absolutely the last shop cold fries the burger catastrophe two people immediately had diarrhea afterwards I'd rather go somewhere else

The fast food restaurant is rather poor Cleanliness is terrible, the food arrived after half an hour (30 minutes) and in my 20 nuggets box there were 2 bitten nuggets, despite the fact that I hadn't seen them before and hadn't bitten them

Poorly put together sandwiches. Everything flows out.

Nothing positive about this McDonalds. Wait 45 minutes every time for 1 burger 😂 Disaster.

It's now a complete disaster! Ordered inside at the terminal at 9:45 p.m. 10:30 p.m. finally finished eating, it's pure disgrace 45! To wait for exactly TWO MENUS. Then forget half again. Milkshake not edible, tastes totally like cleaning agent, of course only use it at home. In addition, the kitchen and the restaurant were totally dirty and the employees were completely overwhelmed. One star is already too many

Service this time only 4 points, because the person at the counter was friendly and the order was complete, but the time in the drive-in was very long for me as the 4th car, over 15 minutes.

Unfortunately you can't eat here. We had to wait almost an hour for our food. That can't be right. In addition, 20 nuggets were missing. Worst service ever

Rumor has it that McDonald's contributed to the moon landing - supposedly the golden arches were visible as a guide for the astronauts. And the first Happy Meal on the moon? A historic moment that unfortunately didn't make it into the history books.

You wait over 30 minutes for your food. The staff is completely overwhelmed. Better go to another McDonald’s! It's dirty there too

Disaster. We waited 25 minutes and the store wasn't even overly full. The staff is completely overwhelmed and dirty. The worst thing, however, was the lady who served us, her tone tried to be friendly, but the food was literally slapped on the table for us twice in a passive aggressive manner.

Just an average Germany Macdonald's and as always near perfect Mcribs. This is the best thing MacDonald does. A most on any trip to Germany.

Unbelievable now! For the third time in a row in the last few weeks, two burgers were missing again. The first time the Hamburger Royal TS was missing, the second time the fries were missing and today a hamburger and again the Hamburger Royal TS. I ordered online and picked it up at Mc Drive... Of course I could/should have searched through the bags, but let's be honest, who does that while the line behind you is getting longer and longer?! It's so annoying to have paid for food only to find out at home that at least one person only got part of what was ordered...

My order was forgotten and wasn't processed even though I let them know twice. After 60 minutes I asked for my money back. There was no apology. They weren't interested. I'll never go there again. It doesn't deserve any stars

The worst store I've ever been to. Cold wrap complained. But no new one came. Forgot Big Mac, asked for it at the counter and said I don't have time, I'm just finishing an order. Someone approached someone who had something to say, who said to the first person "finish the customer now.", the answer was "I can't now, I'm just making another order.". After asking twice what I had, I got a cold wrap and the Big Mac (luke warm). The shop was dirty, tables full of rubbish and dirty. Tray cart over full with garbage. Conclusion: worst loading. You'll never see me again. Replace staff and start again.

Very bad service and very unappealing atmosphere, the floor sticks and there are full tablets on the tables and they are not put away. Some of the food is served cold. It is simply the worst McDonald's I have been to and I will only go to the one in Kaarst because that is where I get it also what you order

Visited this branch last Sunday at 9:30 p.m.: tablets not cleared away everywhere, leftover food in abundance on the floor, long waiting time and then the food was lukewarm at best Never again!

Worst Mc's I've seen!!! The tables are full of rubbish...not enough staff. The shop should be taken away from the current owner. Waited 45 minutes for food

Worth telling. So let's get started. Two cars were already parked in McDrive and I was looking forward to a quick, warm meal before going to bed. I have no idea whether it was understaffed or whether so much was ordered online, but in any case we waited in line for about 35 minutes. For the wait, I got a cold “Warp” with hard crusty dough, the usual limp cold fries, and half a Coke. The nuggets were also cold but okay. But seriously, not even the meat on the wrap was cut or twisted. Very inconvenient when driving.

All the tables were dirty and it was very messy.

Ordered at the terminal... didn't get a receipt... it doesn't affect the employee... the order was recorded... went there after 20 minutes because no food had been received... came straight away... 8 minutes later... It's now getting ready... after 35 minutes the food was there for €48. The food was all fresh, hot and fairly tasty. Then there was 1x mayo too little and then back at the counter...I was ignored for 5 minutes...go to the terminal order 1x mayo still no receipt...wait for my number to be displayed and nothing happens. Then it took another 5 minutes. So service at prime time is a disaster

One of the worst branches. Orders are never complete and always cold. We've tried it a few times, but whether there's stress at work or not, as a customer you always get a bad result. Never again.

Toilet clogged, no MC flurry available, all toppings empty, seems to be suffering from a lack of staff.

I got a cheeseburger but without meat. We've been waiting for our food for 30 minutes and went to the front to ask why it was taking so long. Suddenly it was said that there was no filet or fish and the coupon was probably taken out 25 minutes ago, even though you can still order it. In the end the Filet o Fish was paid out. The tables are dirty as always, we waited and complained, we had been waiting for 30 minutes as said. I am really very disappointed as a customer. There are many new employees... and new shift managers...

I've just been here, absolute impudence, no room for criticism. Rude demeanor from the lady at the checkout, no dress code? Food is cold, the whole floor of the restaurant is already covered in grease at that hour, a case for the health department!!! Almost all tables were dirty and tasty. I'll only drive here in the evening when the nice Indian guy is there! (Friendliness and humorous)

Hello, I would like to complain about the Moselstr branch. In Neuss. There are employees working at the counter (drive) who don't speak German, take the wrong order and charge more. What was ordered didn't end up in the bag. Not once, not twice, EVERY TIME. Fries are either not cooked through or the fries that have been in there for a long time are extremely salty so you throw them away. Burger without anything extra but still everything included. Complaints exist so that something can be done/changed. Please be considerate. Since it has happened several times, I decided to leave feedback here. I hope the boss does something, otherwise your sales will fall. Best regards

I would like to give no star, but unfortunately that's not possible here. Waited over an hour for my food only to be told they still hadn't done it.

You wait in the drive in 30 minutes for your food as a fast food drive in a chain, something like that shouldn't be done better!

As always, food was too cold and things were missing! The employees should be trained better!

I ordered a Royal TS menu and it tasted as always.

I had 2 hairs in my burger and the toilet was disgusting. At least there was soap, hence 2 stars

How beautifully described 1000 times

Too incompetent to make coffee, and then people look at you annoyed when you complain.

Well-run branch, the parking lot is a bit small

I got my order after 30 min of waiting .

I got my order after 40 min of waiting only for the blonde employee to pack the wrong order for me. I won't come back .

Far too dry and carelessly prepared. Everything looks like it's already been eaten

This macdo is terrible! We wait for our food at the table with a number. We had to wait 20 minutes before we realized that the food was on the counter without calling for anything. Do I want to get the food, they were very unpromising when I gave them the number. Ice melted before we got our food. Burgers, fries and chicken nuggets were cold. Ice cubes in drinks had almost all melted, making drinks very dull. Not recommended...

I simply ordered and waited for over 20 minutes, even though there was probably a 20 percent load. After asking how long it took, she looked at me and simply didn't answer, but the main thing was that the fries were finally warm

Went there at 9 p.m. They didn't want to take an order. Employees found it more important to listen to their voice messages on their cell phones at the deep fryer. The restaurant was full. Lots of guests waited for orders. It's simply not recommended. Never again. You then had to go to the competition because there was no money there wanted to be earned.

When the shop was full, it was a bit haphazard and unfortunately I forgot two burgers when ordering in the store. There was a lot of noise at the parking lot, but my complaint was no longer accepted, which was a shame because it happened again and again.

Anyone who orders via drive-thru will generally be served with an incomplete order. This branch is by far the worst McDonald's branch in the Neuss area. I only recommend eating it on site because you can immediately complain that something is missing. Whatever the case 👍

A typical McDonald's. What should you write in capital letters? Everyone knows the offer and prices. In my opinion, prices are now significantly too high and almost everyone is probably waiting for promotions and coupons. Thank God they are regular. Otherwise, during my visit it was clean, fast and friendly.

Very, very bad. Regardless of the fact that absolutely all of the employees are completely overwhelmed, I WAIT 25 minutes for A CUP OF COLA! 25 minutes! Then you get insulted because you ask where the cola is. No thanks. The food also tasted very bad and old. Never again.

Waited 45 minutes at the drive in??!? That is not how it works! At that time we could have gone in and eaten inside instead.

After waiting for almost 30 minutes, no food came. After I asked, I was given an answer and was then simply left there and ignored. Then about 10 minutes later the food came. Things were also done wrong when ordering. Not recommended

Disastrous store. Ordered a cappuccino and McFlurry, waiting time around 40 minutes.

Catastrophic!!! We were there for the first time this afternoon. The worst branch I've ever been to. The food fell apart at the table (Bigmac and Mc Rib). As soon as I opened the box, the Mc Rib was literally swimming in the sauce. Nuggets only tasted like frying fat and the fries weren't cooked through yet. Drinks were with ice, although ordered without, and the Cola Zero that was ordered was a normal one. It's a shame ☹️

Waited 30 minutes for an MC menu, what does that have to do with fast food?

First of all, the store is packed because some of the staff are completely overwhelmed and some of them aren't doing any work. People are standing around or sneaking from A to B and doing their work in slow motion. I placed my order at 7:54 p.m. and received it 35 minutes later, but unfortunately incomplete, whereupon I insisted on getting my wrap anyway, but I was punished by having to wait another 20 minutes until I finally got the wrap in question... Now guess whose food was cold and ice melted. After I insisted on a renovation, I was out of the store at 9:20 p.m. So if it were up to me, either replace the staff completely or tear down the damn store, an outrage and shame on the whole chain.

It takes too long!!!! 35 minutes!!! Impossible

Disaster, waited over 30 minutes for the food Even at 3 in the morning you wait 20 minutes

No matter when we go there, something is always missing. Most of the time large burgers or chicken nuggets are missing. In the meantime we stop straight away and check the order. When you go in and say something is missing, the employees are completely emotionless, hand you the food and look at you stupidly. This would not have happened with the previous owner, who also owned Mäckes am Montanushof.

Saturday evening, after the Germany game, cast: 3 people!!! One in the kitchen, one inside with the orders and one lady who gives everything at the MC Drive counter! Snakes and angry people everywhere as these three give it their all. Food was cold. There are always problems at this Mäckes location (long waiting times, broken milkshake machine) but last night it was particularly bad! MC Donald shame on you!!! And the three from last night deserve a promotion! I would have gone home and locked it! Pooh

The order is taking far too long. The tables are dirty. The air conditioning is blasting but it stinks too much

McDonald's. Usually a terminal is defective and always check the food for completeness. Good parking options.

If there is slow food as a counterpart to fast food, then it was invented here. In a 4-star restaurant you can have three courses faster than three cheeseburgers here. And ALWAYS. I've never waited less than 20 minutes for my food here. Pure disaster

Eternal waiting. Staff are more concerned with themselves than with customers. The french fry machine produced sounds that I had never heard before and was about to explode. Nobody cares about it. Cleanliness leaves a lot to be desired.

Very nice service and excellent coffee...

Very bad service. Waiting for what feels like hours for the food... working in peace and quiet, one or the other chilling outside. What is noticeable is the lack of hygiene in which the employees feel comfortable. Tables etc are not cleaned... a case for the health department!

Difficult to rate a chain/brand that doesn't care so much about animals. I'm still happy that there is now a delicious new vegan chicken nuggets alternative: Plant Nuggets. Also really good: for a small extra charge you can order a reusable cup and after drinking it you get a two euro deposit back. A super good project against littering because of the 1x cup. The employees are all very courteous, friendly and effective, the “ambience” is like in probably all branches, not a place where you get that living room feeling. Clean tables/seats are probably rare here, but people are often swiss...

If you couldn't give a star at all I would give minus 100. Employees are unfriendly as if they work at a flea market. I want to order. Nothing works. My colleague orders a burger to take away. The bottom half of the bread falls down as if we were playing Playmobil here. The employees got stuck in a crawling group I also saw ratatouli eating with me, not recommended, especially the cashier with little hair on his head, the pic was really unfriendly You also sell horse meat

Only order a cappuccino: Drinking indoors will be prepared directly in a cup without asking (environmental aspect plus) Cappuccino is prepared in the large portafilter machine at McCafe instead of in the small one on the deep fryer 🥰 McDonald's is very clean.

I'm here very rarely but I never get what I ordered. Either cold fries or a burger is missing or everyone who works here ignores the burger that I changed on the tab. When asked, I pay for extra onions but there are none in the royal cheese. The answer is that colleagues have too much work. With 30% of the table occupied, mind you, and at 11 p.m. a week!!? Oh and something else important. If you want a clean table here, you should bring a cloth and cleaner!!

Waiting 20 minutes for 4 items is not fast food. And it wasn't even full!

Now it's completely crashing. This is by far the worst branch I have visited in my life. I can't remember an order that I received correctly and completely. The “food” is cold almost every time. This time, however, the burgers were carelessly thrown into the packaging and pressed in such a way that I have never experienced before. One burger looks like it survived a car accident, the other one still has the employee's fingerprints on it. Seriously wonder if there was an attempt to pierce the bun with your fingers. Even my dog ​​would probably have put things together better. I really wonder what's going on. Do you all smoke weed?! If the store were packed, I could still begin to understand it. But there was almost nothing going on. The fact that I ended up with 6 Chicken Mc Nuggets in the bag instead of a Mc Chicken Classic is almost unnecessary to mention. In addition, shift management is the most arrogant and inflammatory thing the personnel market has to offer. This really is the worst, the very worst, that fast food has to offer. Do humanity a favor and close up shop!

Incredibly bad service. The employees seem uncoordinated in trying to process the orders. During the immense waiting time, I looked at the processes and was able to observe that an employee was running back and forth between fries, burger serving and the counter without making a productive contribution. If you then put fries and burgers on the tray it would be almost perfect. Unfortunately, this essential step is often missing.

This has nothing to do with fast food. Forever a long wait, the lobby full of visitors standing around and waiting. Other branches can do this much better! Bad!

Never seen such a poorly organized McDonald's. Waited 15 minutes for a Mc Sundae and only received half of a portion in the cup. The employee's answer: You can see what's going on here, it has to happen quickly!! With all my love, even if it's not a 5 star restaurant, I still pay for a normal portion 🤔🙈. Happy Sunday!!

Waited over 30 minutes for a melted ice cream

At this branch on Moselstrasse in Neuss I have NEVER received my complete order (or the correct order) when ordering from the Drive Inn. Only if we are really pressed for time do we order here or drive directly to Taubental (great service!). But here you can only hope that you might get what you ordered at the Drive Inn. Last time a complete menu was missing! Enough is enough - never here again!

This is the worst McDonald's branch in Germany. -Employees speak German very poorly -French fries are sticky, cold and unsalted, disgusting -Burgers come into the bag already cold - Bag is filled to the top and cannot be closed The operator would have to eat the food himself every day. 0 out of 5 stars