McDonald's in Neuss

I was there today and ordered the double meal, a choice of two classics. It included two Big Macs. Unfortunately, I later discovered that the bottom bun on one of the two burgers had been forgotten, and the cheese was stuck in the wrapper. This is a more than unsatisfactory service, and I naturally expect appropriate compensation!

I ordered spicy nuggets and got regular nuggets, and that was after quite a wait, even though it wasn't busy. I was also locked in the restroom for a few minutes because the door lock was jammed, and I couldn't unlock it. So, I spent several minutes desperately in a dirty restroom until I was lucky enough to get out. I don't recommend anyone use the right-hand stall in the men's restroom and lock it.

I had a really bad experience at the McDrive today. I ordered via the app, paid, but only got half. When I politely pointed this out, I was yelled at and accused of having everything packed. You're welcome to check order RV68! I went back in, waited, and tried to explain that some items were missing. Instead of understanding, I received only an unfriendly tone. I also wanted to mention that you shouldn't swear during your working hours. There are people who know and understand these words. Getting just a drink for almost €26 is simply disappointing, especially from a brand like McDonald's. I'm curious to hear your feedback! You've already got the 20-piece nuggets... I still haven't received the royal cheese and fries.

Except for the long wait, everything is good

Worst McDonald's staff I've ever experienced. Always disappointed by the incompetence of the people there. First you wait forever in the McDonald's drive-thru, only to be yelled at to please speak more clearly 😂 everything was explained very clearly. I ordered 3 items. He asked again, and in the end I didn't get what I ordered. So I went back to the window and was completely ignored by the employee at the McDonald's counter. Finally, one of his colleagues answered my knocking, and I told him what the problem was. He said, "No problem." I'll prepare their correct order. He came over, gave me my drink, and in the end, it was wrong again! 🤷🏼‍♀️ I then left so that my husband's food wouldn't get completely cold, but in the future we will definitely avoid this McDonald's. How can someone work like that? If I could, I'd give it negative stars!

1 star because you can't give 0. The staff are clueless. The fact that they know which burgers they're packing is high-class service, but you always have to double-check yourself to see if you've gotten everything you ordered. The self-service terminals run slower than Grandma Gerdrud in her sidewalk Porsche, but that's only when they're not crashing. I would just recommend staying away from the place, because the only person you can have a normal conversation with is the "department manager," because you can't call the manager's lack of knowledge of what's going on there.

There is always - basically - something forgotten when ordering

Even one star is too much for this branch in Neuss Norf. It's not that you don't get served, you're simply ignored at the counter for 10 minutes. And heaven forbid you dare to politely interrupt the staff, including the supervisor, from their private conversations to order something. You're immediately reprimanded and angrily discriminated against by the supervisor. The food tasted sticky and the tables were dirty. Very sloppy. I hope they can fix these problems.

It was a very dirty McDonald's...the tables weren't clean, and there was food lying around everywhere. The food is standard for McDonald's, but it was very dirty...I personally will avoid this place.

Very long wait at the drive-thru (over 15 minutes), even though it wasn't busy. Unfortunately, not the first time...

Every other order was criticized. Our order was also wrong, and my nuggets were dry. An older employee was very rude to customers and colleagues. The store was dirty. NEVER AGAIN

Only mistakes on making never seen such a bad McDonald's 5 times ordered a mcflurry 5 times got the wrong one not recommended

Very unfriendly service, food was cold, staff very aggressive at the Mc Drive-In. Not recommended. Small portion of fries

Unfortunately, we made the mistake of visiting this restaurant yesterday and were immediately punished for it. A few years ago, the place was perfectly fine, but now it's a disaster and overwhelmed in every way. It's best not to make the mistake of ordering takeout and then not checking. If a sauce is missing, no big deal, but how can you forget both burgers and nuggets? Very annoying. A lesson for us, at least: we're paying a high price, and the place is increasing its profits. A franchisee McDonald's certainly can't be proud of.

Service was very friendly. Both breakfast items (wrap and muffin) were cold. The restroom was absolutely disgusting, and that was at 9:30 in the morning.

Sorry why is in caramel coffee shake Below whole ice cubes, gaps filler or why

The employee said my €50 note wasn't real (I had withdrawn it from the bank the day before). When I mentioned it, he said it was Sunday. A woman next to me noticed it and looked at the note, and she was 100% sure it was real. I then went to the bank, and they said the note was real. And there I was, sitting after an eight-hour drive, with nothing to eat or drink.

Honestly, it used to be good, but now the staff is really bad. I got the wrong food three times, and the first time I had to wait 30 minutes for my food to even be ready. The manager was constantly nagging the staff. The place wasn't cleaned. There's paper everywhere. Customer food leftovers. The staff doesn't care because they're already overwhelmed in the kitchen.

The place is an absolute disaster! Always a long wait, or something gets forgotten. The people speak poor German. Unfortunately, it's not a fast-food restaurant; you can cook something yourself, it's faster. McDonald's is also too expensive these days.

One of the worst branches ever. Anyone expecting a fast-food restaurant will be disappointed. Long wait times are always to be expected...

Very long waiting times at MC drive

Very dirty, spiders everywhere, not clean, there are spiders everywhere when children play outside, not recommended!!!

Cool ambience, but the floor and sanitary facilities could be cleaned more often.

I ordered via app and took the food to go. All four fries were only half full, and instead of a Big Mac, we had a Royal Cheese. And one of the Happy Meals didn't have the latest toy. Unfortunately, the branch can't be reached by phone. That was probably not a good idea...

waited 45 minutes for cheeseburger

The night shift at the McDrive (04.08.25 - 12:30 AM) doesn't know how to say hello. She simply can't. When I ask what she said, because she immediately mentions the price while I'm greeting her, she looks at me in surprise. The mood immediately reached a tipping point. She probably never was taught how to GREET customers!!!! The student assistant who then brings the order to the car is the same. Why don't you know how to communicate with customers????? And by the way: The Samurai Burger is by far the worst burger I've ever eaten in my life. Disgusting!

Dirty toilets, no soap. Cold burgers, soft fries.

Pictures speak louder than words In short, it was dirty and unfriendly

Upon entering the restaurant at around 10:07 PM, my boyfriend and I immediately noticed that it was busier than usual, but we didn't let that deter us, as we've ordered from this McDonald's several times before and received our food fairly promptly. After about 10 minutes, we noticed that the restaurant was very understaffed. There were two very elderly people in the kitchen, one who was handling the drive-thru, one who was preparing orders and serving customers, and a woman who was rarely seen. Meanwhile, more customers entered the store and ordered at the terminal, and many customers gathered at the checkout area to pay for their orders or because they were still waiting. The cash register was unmanned the entire time. After waiting another 10 minutes, we learned from the other customers that they had been waiting for a while. Some had been waiting for more than 30 minutes for smaller orders like ice cream. Several burgers from the kitchen were already lying cold in their containers, as was a finished order on the counter that hadn't been picked up due to the very long wait. Many customers became loud and aggressive, and some left the store without receiving their paid orders. After waiting for about 20 minutes, with at least seven customers ahead of us, we decided to cancel the order because it hadn't been processed yet. After asking if we could get our money back, we were given a very annoyed "No" without explanation. When we asked for a refund again, we were given an aggressive "No," even though our order hadn't been processed yet. We left the store after a few minutes along with other customers. We didn't receive any goods, nor did we receive the money for a service that wasn't provided. We have visited this restaurant several times and often turned a blind eye while our order was processed incorrectly. Either the product was wrong or parts of the order were missing. And now this impudence. We will not be visiting McDonald's again in the future and will not recommend it to anyone. [Addition: The following day, the manager came by and I explained the situation to him. He then gave me my money back.]

It takes 30 minutes for an ice cream and two burgers. They should urgently change staff or assign more people. There's a line here with 12 people who have already ordered.

The food was mediocre, but not too bad. The staff could have been a bit friendlier, though. Otherwise, it was okay.

It's just gotten bad. Nothing's happening here anymore. You wait almost an hour for your food, and this is what you call a fast-food restaurant. Just poor service. I cook faster myself.

Slow service, Cold food to hot and the hot food is too cold

Long wait, over 30 minutes for my food. And then, as unfortunately happens very often here, a burger was forgotten.

35 minutes of waiting time, even though we arrived ahead of the crowd. No structure in the check-in process.

The cashier was incredibly rude and didn't work hard. It looked filthy inside, and there was trash everywhere. The food wasn't prepared properly, and the order was wrong. And it wasn't even busy.

We affectionately call it Armageddon. We rate it on a scale of 1-10 upon entering. Today it's back to 8-9, with 10 being maximum failure.

Not in the evening. We waited 30 minutes for our food and then several items were missing.

The store is dirty, empty trays of food are scattered all over the table. Tables are sticky, food is cold. Simply not recommended anymore. After 15 minutes, we were only able to pay at the cash register, and then we were told we'd have to wait over 30 minutes for our food. McDonald's in Neuss Taubental

I'm someone who never writes reviews, because it's often subjective. But this branch is truly a disgrace. I waited 40 minutes for two meals. The food was completely cold and dry. The branch was completely littered, both inside and out. Tables and floors were covered in crumbs and sticky. Trash cans were overflowing. Sorry, but that's not acceptable.

Cleanliness leaves much to be desired, sticky floor, dirty tables

Very dirty place. Service coming to 0 stars. Did a fast stop during our travel. Waiting time for simple order with Happy meal more than 15 min. Bring water instead of juice and didn’t inform us about replacement.

Very dirty place. Service coming to 0 stars. Did a fast stop during our travel. Waiting time for simple order with Happy meal more than 15 min.

On any day when an event is taking place at Blankenwasser, a sign is posted stating that the "restaurant" closes at 11 p.m. When we arrived in front of the "restaurant" at 10:45 p.m., it had already closed and wouldn't let us in, even after asking. Service = 0

The food was colder than my father's heart. I waited longer for the food itself than for him to come back with the milk. It didn't taste good and looked very unappetizing. Not recommended.

This is a filthy shop. Everyone is overwhelmed, no one knows who's supposed to do what, and it takes way too long (40 minutes for a plate of fries and a burger). When I finally got the food, it was cold and tasted really bad. Sand would have tasted better. On top of that, the shop is really dirty inside.

Compared to other Mc's Fils, it's highly recommended! It's still quite centrally located, considering it's not directly in the city center! Unfortunately, the service and hygiene of the restrooms often leave a lot to be desired!

Bad service, bad equipment, very long waiting time, they didn't take orders for half an hour, they ignore foreigners

Staff doesn't understand German very well and is unfriendly. Customer is king. I don't know them there.

I've honestly never written a review about anything in my life, but these were by far the most incompetent and incompetent employees I've ever encountered. I just wanted a milk with my coffee. Nothing more. It's insane, I'm simply speechless! I've never experienced anything like this before! It's a shame you can't give 0 stars for service.

I ate there yesterday and I wanted to leave straight away. It's just disgusting. It's warm and stuffy inside. The air conditioning doesn't work and it's hard to get any air in there. The displays on the ordering machines are greasy and blocked. Some of the tables are dirty too. There wasn't a single table that was clean and the tables outside weren't either. I decided to eat in my car. It was disgusting. McDonald's should be closed. The food, the fries weren't even cooked through, there was no salt. The hamburgers were covered in ketchup. The bread and the nuggets were wet and slimy, not crispy or cooked through at all. McDonald's needs to be reported. It's bad and doesn't meet McDonald's standards.

Unbelievable. I don't expect a great restaurant or great service. But this was the last. 2 out of 4 terminals are completely broken. Our terminal didn't save an order I made. There was an extra one for two burgers. So it was clear that I wanted it. When the order came, I was surprised. Up until that point, everything was normal. But then this condescending and rude way they dealt with us and ignored us. We wanted to reorder straight away and asked for the order to be made at short notice. This was ignored. It all doesn't sound so bad, but the way they treated us, even though we would have liked a solution, was abysmal. Fast food and quick service restaurants are all well and good, but I have never experienced that in a McDonald's or any other restaurant in Germany. The cheek!!!

Too bad, I ordered a McDouble Double Chili Cheese and got a McDouble Cheeseburger. It's definitely not the same, especially if you don't like pickles. I ordered a drink WITHOUT ice cubes, but got them with ice cubes. When I pointed it out, I was asked if I really needed it without. I find that rude! Incidentally, the waitress didn't speak a word of German, and when I asked (in German and English) for salt and pepper, they tried to hand me napkins. A colleague then intervened. Absolutely not recommended!

Friendly staff, delicious cappuccino from the MC Café. Drive-in available. Always a good place to grab a coffee ☕️ after a client meeting.

Something was missing from our order, which unfortunately we didn't notice until we got home. I called the store and asked what we should do. They just told me that delivery wasn't possible. No apology, no understanding that one in five children doesn't have anything to eat... simply outrageous. So I went back, and the store manager made me wait 10 minutes. Again, no apology, no understanding... super rude and arrogant. The burgers and fries were also soggy and cold. We definitely won't be coming back.

You have to constantly check your order. Just now, 6 chicken mc nuggets were missing from my order. Online order number LR46. Very incompetent workers.

As always, items are forgotten... no matter how much you order, something ALWAYS gets forgotten. Very incompetent staff. 6/6/25 10:30 PM I was here again after a long time. And what can I say, not much has changed. Online order LR46, once again forgotten 6 nuggets. It's bad enough that you have to wait forever beforehand, but then the burgers are cold is really the lowest of the low. This place desperately needs a change of staff.

We just arrived by bus with 80 passengers, and as drivers, we weren't even invited to dinner. Our company has 35 coaches, and we won't be running a McDonald's anymore. Luckily, Burger King is still open.

The floor throughout the restaurant was sticky. Disgusting. Most of the tables were covered in crumbs. Three tables without any crumbs were sticky. Horrible. The women's restroom stank to high heaven, the sink was clogged. Subterranean. All the tablet return stations were overcrowded. In short, the restaurant was completely filthy! The place was only lightly frequented, but the fewer staff were completely overwhelmed. The food was like any McDonald's. The burgers were good, the fries, as always, more soggy than crispy. Please hire more staff and pay them more than minimum wage. And give them trained supervisors.

Unfortunately, it's getting worse with every visit. It's not a restaurant you enjoy visiting anymore. Sometimes the food is cold, other times you wait 45 minutes for your order. There's no trace of a fast-food restaurant left. The staff isn't particularly friendly either.

Worst McDonald's I've ever been to! Waited almost an hour for fast food in the filthy store!

We're really angry. Ordered at the McDrive. First, they forgot the drink... it can happen. But what shouldn't happen: We get home and, upon unpacking, see that the Big Mac box contained a chicken burger, and the top layer was COMPLETELY empty. That couldn't even have been a coincidence; it was obvious at first glance that the bun was empty. So we were able to throw €6.99 in the trash.

Unfriendly staff. I tried to order at the terminal, but it didn't work. The lady at the counter quickly fobbed me off, telling me to order via the app. The ice cream was ready quickly, but it was only half the size of the usual McFlurry, even though the ice cream was €1 more expensive (on sale). After asking several times, I was finally given a reasonable/standard portion.

This place is no longer acceptable. There's trash everywhere on the floor and tables. We came home from an event late at night, still hungry, and had to wait 50 minutes for our food. The staff ignored us. Another restaurant would have closed long ago. I would have gladly given even less ⭐️. This place is embarrassing!

Almost only incompetent employees apart from one older, friendly lady, orders were simply deleted because the employees were overwhelmed, waited over an hour and the order was still completely wrong, there were chicken nuggets in the men's restrooms and the rolls for the receipts were all gone.

If you're going to this branch, despite the annoyed-looking staff, it might be better to eat there. For the second time in a row, once from the drive-thru and once from the counter, I only realized at home that an item was missing from my order. Very annoying. I hope someone responsible for training staff reads this. There's a need.

We usually use the drive-through! Unfortunately, there's no direct delivery service, and Liefer*ndo only charges around €6 per delivery. Unfortunately, things are often forgotten on weekends :(

What an amateurishly run branch. I waited 45 minutes for my food and nothing came, even though the store was almost empty when I arrived. There was no discernible reason why it wasn't working. I raised my hand several times but was ignored with a pitying smile. Luckily, my next appointment was rescheduled. Otherwise, I would have been late. I paid almost €20 and didn't get anything to eat. Absolutely outrageous.

Slow, constantly making mistakes, and dirty. The staff are incredibly overworked, and there are only two people at the counter. I've never experienced a worse McDonald's than this one!

Been there again for a long time, the prices are getting higher and higher, the burgers are getting smaller and the fries are getting smaller....

I stood there for 2 hours, the order was never accepted, I left hungry and angry!

Actually, 1 star is too much for me I ordered the “M” for the first time to take away Not edible, so much sauce, just a mess. It then flew into the bin because it couldn't be eaten

The waiting times are a disaster, I've been here several times and have waited over 30 minutes for my order several times

Service and friendliness are really not a priority here. I wanted to give the whole thing another chance, but they even squandered that. Employees completely unfriendly and 0 organized. Toilets were absolutely filthy. Food wasn't even warm.

Unfortunately, the staff was unable to provide the products properly. The sauce was forgotten and even though I pointed out right at the checkout that my child's toy was missing, they stubbornly claimed it had already been packed - without checking. Only after I showed the contents was the missing article reluctantly added. The behavior of an older and a younger female manager was particularly noticeable. Her statement was essentially: “If you don’t like it, then go somewhere else.” It was clear that the toy had been deliberately withheld - a clear disadvantage since the previous customer had received it without any problems. A very disappointing and disrespectful experience. Not recommended.

Food cold, service nice... but at least sometimes understaffed with 2 people

Store is dirty. There is ketchup on the seats, the tables are dirty, even the sockets are full of food. If I had to capture everything in pictures, it would easily take me 2 hours. Please clean it up

Been there today. Dirty, disgusting and extremely unfriendly. Never again. 1 star is still too much

ظ I am writing to you with deep dismay about extremely inappropriate behavior by an employee in your branch in Neuss I was there with my 2.5 year old son to get him something quick to eat after a long, tiring day. My son was tired and hungry, but still in a good mood. He held the receipt in his hand and walked up to the counter with a smile to give it to the employee, thinking he was getting his food. To my horror, the staff member physically touched my son and roughly forced him outside - without any need and with complete disrespect for a small child. This behavior is unacceptable and has shocked us deeply. Several witnesses were present and were able to observe what happened. I urge you to take the incident seriously and take appropriate action. I await a statement on this incident and an official apology. I would also like to know how you deal with such situations internally.

Unfortunately, this is the most incompetent McDonald's I have ever experienced, I live nearby and have been there regularly (once a month), but since this year the staff there can't get anything wrong. Do you want 3 products? oooh that's hard for us, you want meat? They put the plant in, ordered a coke? no problem here Fanta without fizz. Of course, they also have the usual McDonald's problems like cheese or meat next to the burger or ketchup on the packaging instead of on the food. If there are more than 8 people in the restaurant, you can expect to wait 20 to 30 minutes. The terminals for ordering are regularly broken or simply tip over when ordering and almost kill you. Are you driving through McDive because you're in a hurry? After paying, they should drive 3m further so that the camara doesn't record them so as not to pull down their statistics, in itself no problem for the customer, but they then forget you there because the staff can't see you on the camara... Take the 5m time and drive directly to Neuss south to Mc Donalds!

Ordering the Double Max meal using the coupon included an additional, paid portion of mayonnaise. Fortunately, this was discovered before payment was made. Apparently the mayonnaise is not included in the special offer, unlike the regular menu. I then drove without eating.

Dirty in the store because the staff doesn't have time to clean up. Everything takes forever. The service person was too slow and when asked why it took so long (20 minutes) he complained to other guests that he was always alone and that there was so much to do. Order 2 McSundae: 8:51 p.m Received: 9:12 p.m Record... All in all... really bad

This is a bottom-class McDonald's, it used to be much better, now the employees are stressed, it takes 15 to 20 minutes before you can order. And it will take another 15 to 20 minutes before you can really enjoy your food. You can't have to wait in a fast food restaurant as if you were in a posh restaurant. It really doesn't work.

The employees are constantly stressed, you sometimes wait 10-15 minutes for your order, the display is no good either because the number is often not shown there. When you ask about problems, the staff sometimes just looks at you stupidly or completely ignores you, and you only get a flippant answer after asking several times. The food is average for a McDonalds, although items are often missing from the order. As someone who has been eating there frequently for years because it's close to where I live, I'm particularly disappointed with the service.

Simply disappointing – never again! We waited over 45 minutes for our order - a completely unacceptable wait for a fast food restaurant. I asked politely a total of three times where our order was. The third time I was simply ignored as if I wasn't even there. Only one overwhelmed employee nodded out of uncertainty, but didn't understand a single word - she didn't even have a basic knowledge of German. When the food finally came, it was a disaster: – Two out of three burgers were missing – One of three portions of fries was missing – Instead of the reusable cup I paid for, I received a disposable cup – The fries were unsalted, soggy and tasteless – The burgers were cold The worst thing is: All the other guests before and after us also waited far too long and complained. I almost felt sorry for the employees - visibly overwhelmed and understaffed, which was clearly due to the mismanagement of the branch management. This is where merciless savings are made at the expense of customer satisfaction and employees. I have rarely had such poor service and such a disappointing experience at McDonald's. That was my last visit to this branch. Conclusion: It wasn't fast food - neither fast nor good. 1 star is still too much.

Unfortunately a totally sloppy finale in Neuss. Tray carts were completely overfilled and tables were dirty and full of tablets.

I've been waiting since 12:10 a.m. and my food still hasn't arrived

We stood there for 30 minutes and waited for our food then they also forgot my ice cream, really bottomless people

We waited for an hour and a half, the food is cold, the attitude is very poor

Service at the table was okay, unfortunately there was only very little sauce on the MC ribs.

Too slow. Wait 45 minutes at Fast Food McDrive! Absolute impudence

I waited 3 quarters of an hour for FAST food. At the checkout I was supposed to show the receipt, which obviously wasn't printed and the machine couldn't give me one. After discussion we received our (deleted?) order. The staff was extremely overwhelmed.

By far worst McDonald’s I have been to. Drive waiting time: 20 minutes Eat-in waiting time: 30 minutes + And plus more times without table service than with.

The branch is well attended, but doesn't seem overcrowded in the evenings. The facility appears well maintained.

I liked the layout. The service prompt. The tray return area was backed up - no room left, otherwise all good. The ordering touchscreen was very slow and unresponsive compared to other McDonald's for some reason.

The music was so loud that it was impossible to hold a conversation.

Waiting times beyond good and bad in the drive every time, i.e. 15 to 20 minutes are no problem, impudent answers to questions about how long it will take.

Disaster... ordered via app with delivery to the table. Apparently the employee was untrained (and had little language skills) and was looking for a display. Bad luck, they have three-digit numbers instead of the two-digit table numbers. As a result, he couldn't find the table... that says it all about the management and staff of the store. So I waited a long time to get a completely cold meal (Big Tasty + 6 nuggets). The nuggets were missing. The staff hardly speaks any German anymore, which further exacerbates the problems. It's not exactly clean either.

Very poor customer service shop is empty food can't be brought to table was last time nuggets were great

We didn't order takeaway, but rather to eat in the restaurant. It's good that when I received the tray I immediately checked the order for completeness - due to bad experiences in the past... Rightly so: they had forgotten the double cheeseburger we ordered. So go back to the counter and complain. This wasn't easy because the employee didn't speak enough German or English to understand and process my complaint. Then another came and then it went. Back to the table. During the meal we noticed that the two Royal TS were not only not hot, not just warm, but downright cold. Offering us something like that is honestly an impertinence! Complain again, communication problems again, wait another 10 minutes. Needless to say, we had already paid the requested price in full, correctly, in cash and in one sum when ordering. What would have happened if we had accepted the bag in good faith when ordering take-away and only discovered that it was damaged when we got home? The employees, who come from different nations, have more than just small communication problems with each other - as I noticed during the long waiting times due to repeated complaints. In addition, the whole shop is extremely loud with lots of mechanical beeping, humming and clicking noises and there is paper and other rubbish everywhere on the floor - a real mess! McDonalds restaurants have seen us for the last time since yesterday evening!