McDonald's in Neuss

We hadn't ordered to take away, but to eat in the restaurant. It was a good thing that when I received the tray I immediately checked that the order was complete - due to bad experiences in the past. And rightly so: they had forgotten the double cheeseburger I had ordered. So I went back to the counter to complain. This wasn't easy because the employee didn't speak enough German or English to understand and process my complaint. Then another one came and we were off. Back to the table. During the meal we noticed that the two Royal TS were not only not hot, not even warm, but downright cold. To offer us something like that is honestly a disgrace! Another complaint, more communication problems, another 10 minute wait. Needless to say, we had of course already paid the full price when ordering, correctly, in cash and in one sum. What would have happened if we had accepted the bag in good faith when ordering to take away and only discovered that we had been ripped off when we got home? The employees, who come from different countries, have - as I noticed during the long waiting times caused by complaints - more than just minor communication problems with each other. In addition, the whole shop is extremely loud with lots of beeping, humming and rattling noises from machines and there is paper and other rubbish lying around on the floor everywhere - a real filth! We haven't seen a McDonalds restaurant for a long time since yesterday evening!

You should put someone at the MC drive who can at least speak a little German! You ask something. He says I don't understand anything And types everything wrong Sorry for the heat.

What a strange shop, they don't have vouchers and don't sell them either. And the best thing is that the cashiers have their headset on one ear and their SMARTPHONE on the other ear.

This establishment is a real (and I apologize for my choice of words) disgusting place. Which had toilets that were flooded with urine and a urinal in which vomit and various other feces were floating. We had to wait for a long time only to discover that this food was extremely disgusting even for fast food quality. Other visitors who shared our impressions warned us about the food and urged us to be careful to make sure everything was included when ordering. I also noticed that the range is very limited in contrast to other branches. This is extremely sad considering that this restaurant was visited by at least 30 customers at the same time, and it must also be mentioned how many employees were actually standing in the kitchen at the time and doing nothing. This can only be viewed more negatively. In my opinion, I would prefer to give 0 stars! If food poisoning occurs soon, I will send the health department over. Point!

Absolutely underground food. The worst fries I've ever eaten, no salt, cold and soggy. Burger absolutely disgusting and then too stupid to pack a bag of mayo with it.

It was supposed to be a chocolate frappe, size 0.4 - but I got half a cup of just ice cubes. 1/4 of the cup was sweetened milk and water... the rest was cream. Even the chocolate sauce was forgotten... What did I pay €4.39 for??? This can also scare away customers. Too bad it was takeaway. I would have put the cup on the counter there...

I order for Lieferando 2 menu 1 Cesar salad, and a dessert and my fries are missing, and he said we'll go there or order again. I ask if I order again how much do I pay?? That's not my fault.. pay more 40€..

Today I looked at the app because coupons were supposed to be offered exclusively there. No good coupons to be found anywhere, e.g. 2 classics for €7.50, no fries 2 for 1, etc. Apparently Norf is no longer taking part in the coupon campaign. Only the expensive coupons that no one wants are there. So go somewhere else, Düsseldorf Südring Zb At the beginning of January.... Ordered today via Lieferando, the app showed the order was confirmed and is being prepared, then the status of the driver is in the branch. After a good 45 minutes around 10:15 p.m. my order, which I had already paid for, was canceled. It's rude to make you wait a long time and then not even come. Great time to then have to look for an alternative that no longer existed at that time.

It wasn't that clean and very messy.

What is that? In any case, a cheeseburger was ordered. Toys weren't packed and neither was the Capri Sun.

My order number “W9TWC8” that I placed with liferando on January 8, 2025 was shipped incomplete. Although I paid the full amount of the order, in the meal package I purchased, 2 burgers were sent incomplete and I felt embarrassed beforehand. I would like to let you know that I cannot and do not expect this irresponsibility from this company with such a popular name from you that you will immediately compensate me for the injustice that I have experienced.

Disaster of the store. Our neighbors' and ours' burgers weren't cooked through. Staff is completely overwhelmed. Yelling around the store. No excuse. Never again.

Simply unhygienic and old ordering system, the store is simply disrespectful

Unfortunately my visit to this branch was very disappointing. The service is terrible, very unfriendly and unmotivated. And this was not an isolated case! When I politely asked about the order, the staff responded with annoyance. I would like to have a word spoken to the employees. Was my last visit to this branch!

Rude employees, very poor service.

Like any other McDonalds. Everything was good and clean

Ordered food from Mc Dive today. 3 Happy Meals, only to find out at home that only two were filled and one was completely empty. 1 child totally sad 😢

McDrive: I waited longer even though it was well attended but not overcrowded. Ordered a McMenu and then went to the parking lot only to find that the food was cold or lukewarm, the Ommes were not salted and there were no paper towels. The drink cup was so soft that the lid immediately fell off when it was taken out of the bag - it had probably been passed through many hands. Then I threw it in the bin and went to the kebab man.

It has to happen every now and then 😉

It's a disaster. Food cold, long wait. Very dirty, and the employees were all completely overwhelmed, plus they forgot the Rösti on the big Rösti.. I should have ordered a Big Mac straight away.. the same thing would come out. It's sad what happened to the McDonald's in Norf

This is the second time I've had the wrong burger in the bag in this branch. It can't be that now you don't just have to check whether everything is in the bag - now you have to check that the right burger is in the packaging. But apparently the employees here are too stupid to read!! Unfortunately we were already back home - otherwise we would have turned back. Maybe McDonald's should put different types of burgers in different colored packaging. Then maybe even the dumbest employee can do it.

Worst service The request was incomplete I called but no one answers They deal with the worst delivery service I couldn't solve the problem No one can help customers

I was just refused to eat in the restaurant even though the restaurant is open until 1:00 a.m. The team leader (German) asked me to eat outside in this weather! It's ridiculous and unfriendly I'll never eat here in Mc's Norf again!

The food is always delicious, but everything is always too slow here. Thank you for the new terminal for cashless payment. Update: You repaired the monitor. Wonderful. November 25th, 2024 today at 1:00 p.m. two women approx. 45-55 years old. Her employees said a lot of swear words in Russian. Please clarify that such company is not allowed to speak.

Instead of two happy meals, only one was delivered. As a single mother of two kids, that's a lot of money and a lot of tears for me. Because food only came once. Very disappointing :( Update:: after an hour the second bag of compensation arrived! Great response!!!

Slow, constantly making mistakes and it's dirty there

Complete catastrophe, we were there on Saturday evening. Of course there is a lot going on, in the restaurant and also in the drive-in. But the employees were completely disorganized, it felt like they were talking in several languages ​​and were completely overwhelmed. After 45 minutes we drove back in anger, without food and €20 poorer. We had an appointment and couldn't wait any longer.

McD. Ist auch in Afrika McD. Nichts besonderes. Leider Personal überfordert, viele Geräte funktionieren nicht richtig. Poppy. He is also in Africa Mak. Unfortunately, the workers are so busy they don’t have time to do so, so they have to wait for a long time. Guys, more organization.

The food was very cold, the fries were oversalted, the burgers were cold, the staff wasn't friendly, strange comment I can't recommend this branch

Food bad and cold, cleanliness below all standards. Long waiting times due to understaffing. If you can, you should avoid this branch.

Typically MC...chaotic, children and young people...very loud in terms of service. Not so nice, but at least the food is okay.

I ordered takeout from this McDonald's. We ordered a burger without onions. Instead of the apple turnovers there was a chocolate turnover, instead of the burger without onions there was a burger without onions, without tomatoes, without sauce and without lettuce. It was super dry. Then there was a burger that we didn't order. The note said it was the burger without onion, but it was a chili cheeseburger.

Ideally located in the industrial area. Eating a burger after work in a relaxed manner, in a typical McD atmosphere. I like being here. Even when packed, it was always comfortable.

I ordered the latte caffeine-free and lactose-free. Was made with normal milk. There was no coffee in it, I complained and only received foamy milk with the same soup.

Extremely bad. The technology doesn't work at the terminals (why are they even installed there?), completely understaffed and very long waiting times...

They have unfriendly employees and they only speak Russian at the checkout

The food was very tasty. I also found that the store had very comfortable seating.

Easy ordering with table service. Quiet and pleasant restaurant.

The food was delicious but 4 burgers were not placed and their price is around 20€ and when I asked "what are we going to do" they said "Call Liferando, the delivery was through them but after I spoke to the Liferando After speaking to the driver, I was convinced that this was a mistake on Macdonalds' part, but they didn't want to give the money back

Preferably zero stars, The service is slow and makes orders wrong

Absolute chaos, far too few staff, super long waiting time

Long waiting time (30 minutes), burger just lukewarm and soggy, fries unfortunately also soggy. Tables are all dirty, there are abandoned trays and drinks everywhere, seats dirty. Staff totally overwhelmed and super slow. Never again

Were there today, have been eating there for a long time, cleanliness is apparently completely overrated, slippery floors, dirty tables and the return for the tablets is over full.....to be honest Mc's is no longer Mc's, Dormagen acts as if it were a five Star restaurant, there was completely cold food and then the Mc's in Norf, which is suddenly completely dirty... we're done with Mc's... Never again

Honestly, it's no fun, I've never seen a McDonald's like this in my life, especially the employees are unfriendly, slow and very disrespectful. It's best to ask the whole team to teach you how to work. The food is always cold and not fresh, and you slowly lose the desire to eat at McDonald’s. Staff super unfriendly, everyone on their cell phones all the time, and just chilling, please McDonald's hire new staff

Hello! I'll never eat at your place again My wife cooks much, much better, I'm disappointed in you Please cook better next time 😂😂😂

Milkshake machine has been broken for ages

Unfortunately I get annoyed every time! The woman at the 2nd counter...who had to do both (taking the order and handing it out) was very annoyed and complained to me about the way the customers ordered. She should have paid attention to the issue and correctness of the order. Once again the squeezes were missing from the happy menus...then the drinks for 4 people were completely forgotten as there were bottles of water and I didn't check all the bags. There's a wait until the next visit, as I won't try to get anything more from MC!

How can you be so ignorant in hospitality? Order McFlurry with extra ingredients. Of course she's missing. Get out, go in and say that to the front and the woman just turns around and gives me another McFlurry but only with the missing ingredient? And what should I do with 2 ice creams with different toppings while driving? Of course one fell down in the car and got everything dirty. Then I stopped and threw both ice creams away. Thanks for nothing

The food tastes as you would expect from McDonald's - it's enough for a quick frozen yogurt in the evening, but nothing more. Unfortunately, the interior is often dirty and untidy, which makes the stay less than pleasant. It is noticeable that the staff changes frequently and there are always new faces. One employee seems particularly impatient and stressed, which he unfortunately takes out on the customers, even though they treat him in a friendly manner. In addition, the orders are often incorrect, which is very annoying. Overall not recommended.

Very long waiting times at the drive in.....until you get your order, about 15 minutes Then something is just missing... maybe just chat less with your colleague at the checkout then something like that won't happen...

Order at the order machine. Not a long wait. Unfortunately the hamburgers have become smaller, but they still taste good.

Hey Bro, if I'm honest, everyone who eats here Bro is just a doer Bro. The food is bomb, the playground that the boys make unsafe is wild. Eat it, man. It's super nice

It is always necessary to control non-reporting.

Dine in / Takeout / delivery. Why is there not .. Drive thru anyway. Got a royal with chest xl meal. It was quite possibly the best mcdonalds meal ever. 😋

Sometimes everything takes too long. Furthermore, McDonald really has problems with toilet hygiene, as I know women usually find this disgusting. Sorry, I don't like to eat at MC's that often, but MC coffee is really great.

The slowest fast food place ever. Over 30 minutes at 11:00 a.m. and nothing going on

There is no disabled toilet. You can't do that in 2024. Enter the fray McD.

Regular McDonald's. Relatively full so waited a little longer.

I like to drink coffee here but now it's over... it's all dirty, rubbish on the tables and floor tables all full of grease... the staff let me know and nothing will ever happen again

Simply miserable, there's nothing more to say

I'm at a loss for words, the service is completely overwhelmed, there's rubbish everywhere and not every customer is the same. Of the 4 order points, only one is operational, our order was not taken at the checkout and we were referred to the order point. However, other customers were unable to place their orders, which was an absolute disgrace. If you don't want to believe it, we have pictures of the conditions. Let's see if McDonald's headquarters thinks the whole thing is so great.

The food was actually warm and fresh, but the service was really slow. Waited forever for food because the order via the terminal apparently didn't arrive.

Very bad service. Everyone is very slow and quickly overwhelmed when there are a few more customers there. Food is often not as warm anymore. If you don't want to wait at least 30 minutes for your food, go somewhere else.

At 11:30 a.m. you wait 20 minutes for a small order. And then again “please drive up and wait at the front” says the incompetent lady at the counter.

Unfortunately, the serving staff is busy with orders that are not placed via the ordering terminal , overwhelmed. I wanted to order in person, but was ignored. I guess I wasn't exactly at the checkout. I wasn't made aware of this either. They probably thought I was waiting for the bus. I'm really disappointed, it used to be different.

Waited at Mc Drive for over half an hour. That's probably not the idea behind it...

It's a shame that you can't give -5, you have to wait forever, everything you want is usually gone and the milkshake machine feels broken for 10 months!!!!

Classic McDonald's, now there is some promotion and you can win a lot if you enter the code on the Mac website

The staff and food were really okay for a McDonalds. However, the entire shop was incredibly dirty, the floor was greasy throughout and the tables were also smeared with garbage or leftover food.

Always takes too long, no good service even when it's not that busy!

The best thing that could happen to the store would be to close.

If you feel like waiting 45 minutes for a McSmart menu (2 chicken burgers and fries) on Sunday evening, then this is your store! Once and never again! A real disaster! I don't normally write something like this, but I've never seen such a poorly organized McDonalds!

Went to McDonald's again after years because I was nearby anyway. Actually just wanted an MC Sundae. So I placed my order at the terminal and stood at the front. It can't take that long. After a full 25 minutes (the order time was written on my receipt), I was fed up because I still had an appointment. I then kindly gave up my MC Sundae. It's a shame about the €1.99. I have no idea whether things are always so chaotic there, but if you expect fast food, with emphasis on fast, you should probably eat somewhere else...

Ordered an ice latte for €5. Didn't get any receipt. I asked, then I was forgotten. Waited 10 minutes and then got the coffee with whole milk instead of oat milk. Toilets dirty and the store too. Better move on to the next Mcs.

Such unfriendly employees I'll never come to this juice store again!!! One star is already too many for this disrespectful behavior!

Very bad McDonald. Everything went wrong. Other Dutch people had to wait 45 minutes. Never go here.

If you have a lot of time, go to McDonald's. Others go to the nearest chip shop.

I waited half an hour for 4 drinks and then got the wrong one.

Dirty restaurant. Food was not made properly (how hard can it be). Unfriendly, almost rude staff. In short, a scandalously bad Mac.

We had ordered online while driving and unfortunately our order was much later and incompletely ready than visitors on site. Had to ask twice. Even re-ordering at the table via cell phone didn't go without asking.

This is getting worse and worse. Waited here for half an hour. You should have normal workers, that's not possible today

I always go to McDonalds every now and then as it is conveniently located and saves time. You don't expect a star menu or anything like that from fast food, but what I was served this week was absolutely unbearable. The food was totally cold + the order was mixed up. These are just the two small points. Otherwise, always happy

Mac rip was lukewarm and old. There was rubbish from other people everywhere at the tables. Seemed anti-social to me.

Staff was friendly and quick. Talking about ambience at McDonalds is too much.

Everything rated at a McDonald's. Good for that. But it is and remains a McDonald's. Good staff and clean.

Fish mac without fish🤣🤣🤣 I only saw it at home

Apparently overwhelmed when packing the order. The crowd of customers waiting in front of the counter grew larger and larger. The finished burgers and nuggets have already been stacked. It's not surprising that they are only lukewarm at the end. Then I left, unnerved.

Waiting time 50 minutes for fast food. Customers who come after you get their order quicker than you do. Whoever shouts loudest gets their food first. You can completely forget about McDonalds

Eating now takes far too long, for 1 menu over 30 minutes.

Absolute MFS . Food tastes bland and the head is so rude. Guys please avoid this place

Unfortunately you always have to check your order. Which is difficult with larger orders. I had too much faith last time. Then instead of mayo there was ketchup and a whole 20 chicken nugget was missing. Bad luck again.

The store is the absolute worst! After placing my order (3 burgers) at the drive-thru, I paid and was asked to drive up so subsequent guests could place their orders. I obliged and waited forever for someone to come out with the order. 2 cars that were in line behind me and also waiting were being served their orders while I was asked to move aside. When I asked why I wasn't served and why things weren't being served in order, the employee replied that there was chaos at the moment, that none of the staff present could see through it and that I had to put up with it. I should finally pull to the side so that the other guests can finally drive. I complied and then drove to Burger King without receiving my order. One star is still too many for this service, I give it a rotten burger! I'll never see you again again.

It was OK. The breakfast burger was very tasty. And the Lattemachia too. 👍

Eternal errors in the system, they don’t give the order for a long time, waited 20 minutes

This McDonalds used to be good. Now you can do the service of tying your shoelaces while walking. It's not just that you take your time. The toy is forgotten during two Happy Meals. Instead of a Sprite you get a Cola without ice. Half of the sauces are missing.

Everything OK. A normal McDonald's with friendly employees.

25 minutes for a tiny order, even though there was hardly anything going on. Mc Drive sometimes waits 40 minutes

Service was poor in the restaurant, we waited almost 20 minutes for the food, the burgers looked like they had been mashed together and were cold. 0 stars not recommended

Waited 35 minutes, food was cold despite a public holiday, it's not understandable why staff was cut on a day like this

Sorry, very humble, cold food and don't accept criticism. Even when complaining on the website, there was no response from the Schlechester store I know.