McDonald's in Neuss

Something was missing from our order, which unfortunately we didn't notice until we got home. I called the store and asked what we should do. They just told me that delivery wasn't possible. No apology, no understanding that one in five children doesn't have anything to eat... simply outrageous. So I went back, and the store manager made me wait 10 minutes. Again, no apology, no understanding... super rude and arrogant. The burgers and fries were also soggy and cold. We definitely won't be coming back.

It has to happen every now and then 😉

You have to constantly check your order. Just now, 6 chicken mc nuggets were missing from my order. Online order number LR46. Very incompetent workers.

As always, items are forgotten... no matter how much you order, something ALWAYS gets forgotten. Very incompetent staff. 6/6/25 10:30 PM I was here again after a long time. And what can I say, not much has changed. Online order LR46, once again forgotten 6 nuggets. It's bad enough that you have to wait forever beforehand, but then the burgers are cold is really the lowest of the low. This place desperately needs a change of staff.

We just arrived by bus with 80 passengers, and as drivers, we weren't even invited to dinner. Our company has 35 coaches, and we won't be running a McDonald's anymore. Luckily, Burger King is still open.

The floor throughout the restaurant was sticky. Disgusting. Most of the tables were covered in crumbs. Three tables without any crumbs were sticky. Horrible. The women's restroom stank to high heaven, the sink was clogged. Subterranean. All the tablet return stations were overcrowded. In short, the restaurant was completely filthy! The place was only lightly frequented, but the fewer staff were completely overwhelmed. The food was like any McDonald's. The burgers were good, the fries, as always, more soggy than crispy. Please hire more staff and pay them more than minimum wage. And give them trained supervisors.

Unfortunately, it's getting worse with every visit. It's not a restaurant you enjoy visiting anymore. Sometimes the food is cold, other times you wait 45 minutes for your order. There's no trace of a fast-food restaurant left. The staff isn't particularly friendly either.

Worst McDonald's I've ever been to! Waited almost an hour for fast food in the filthy store!

We're really angry. Ordered at the McDrive. First, they forgot the drink... it can happen. But what shouldn't happen: We get home and, upon unpacking, see that the Big Mac box contained a chicken burger, and the top layer was COMPLETELY empty. That couldn't even have been a coincidence; it was obvious at first glance that the bun was empty. So we were able to throw €6.99 in the trash.

Unfriendly staff. I tried to order at the terminal, but it didn't work. The lady at the counter quickly fobbed me off, telling me to order via the app. The ice cream was ready quickly, but it was only half the size of the usual McFlurry, even though the ice cream was €1 more expensive (on sale). After asking several times, I was finally given a reasonable/standard portion.

This place is no longer acceptable. There's trash everywhere on the floor and tables. We came home from an event late at night, still hungry, and had to wait 50 minutes for our food. The staff ignored us. Another restaurant would have closed long ago. I would have gladly given even less ⭐️. This place is embarrassing!

Almost only incompetent employees apart from one older, friendly lady, orders were simply deleted because the employees were overwhelmed, waited over an hour and the order was still completely wrong, there were chicken nuggets in the men's restrooms and the rolls for the receipts were all gone.

If you're going to this branch, despite the annoyed-looking staff, it might be better to eat there. For the second time in a row, once from the drive-thru and once from the counter, I only realized at home that an item was missing from my order. Very annoying. I hope someone responsible for training staff reads this. There's a need.

We usually use the drive-through! Unfortunately, there's no direct delivery service, and Liefer*ndo only charges around €6 per delivery. Unfortunately, things are often forgotten on weekends :(

Slow, constantly making mistakes, and dirty. The staff are incredibly overworked, and there are only two people at the counter. I've never experienced a worse McDonald's than this one!

What an amateurishly run branch. I waited 45 minutes for my food and nothing came, even though the store was almost empty when I arrived. There was no discernible reason why it wasn't working. I raised my hand several times but was ignored with a pitying smile. Luckily, my next appointment was rescheduled. Otherwise, I would have been late. I paid almost €20 and didn't get anything to eat. Absolutely outrageous.

Actually, 1 star is too much for me I ordered the “M” for the first time to take away Not edible, so much sauce, just a mess. It then flew into the bin because it couldn't be eaten

I stood there for 2 hours, the order was never accepted, I left hungry and angry!

Been there again for a long time, the prices are getting higher and higher, the burgers are getting smaller and the fries are getting smaller....

The waiting times are a disaster, I've been here several times and have waited over 30 minutes for my order several times

Unfortunately, the staff was unable to provide the products properly. The sauce was forgotten and even though I pointed out right at the checkout that my child's toy was missing, they stubbornly claimed it had already been packed - without checking. Only after I showed the contents was the missing article reluctantly added. The behavior of an older and a younger female manager was particularly noticeable. Her statement was essentially: “If you don’t like it, then go somewhere else.” It was clear that the toy had been deliberately withheld - a clear disadvantage since the previous customer had received it without any problems. A very disappointing and disrespectful experience. Not recommended.

Service and friendliness are really not a priority here. I wanted to give the whole thing another chance, but they even squandered that. Employees completely unfriendly and 0 organized. Toilets were absolutely filthy. Food wasn't even warm.

Store is dirty. There is ketchup on the seats, the tables are dirty, even the sockets are full of food. If I had to capture everything in pictures, it would easily take me 2 hours. Please clean it up

Food cold, service nice... but at least sometimes understaffed with 2 people

Been there today. Dirty, disgusting and extremely unfriendly. Never again. 1 star is still too much

ظ I am writing to you with deep dismay about extremely inappropriate behavior by an employee in your branch in Neuss I was there with my 2.5 year old son to get him something quick to eat after a long, tiring day. My son was tired and hungry, but still in a good mood. He held the receipt in his hand and walked up to the counter with a smile to give it to the employee, thinking he was getting his food. To my horror, the staff member physically touched my son and roughly forced him outside - without any need and with complete disrespect for a small child. This behavior is unacceptable and has shocked us deeply. Several witnesses were present and were able to observe what happened. I urge you to take the incident seriously and take appropriate action. I await a statement on this incident and an official apology. I would also like to know how you deal with such situations internally.

Unfortunately, this is the most incompetent McDonald's I have ever experienced, I live nearby and have been there regularly (once a month), but since this year the staff there can't get anything wrong. Do you want 3 products? oooh that's hard for us, you want meat? They put the plant in, ordered a coke? no problem here Fanta without fizz. Of course, they also have the usual McDonald's problems like cheese or meat next to the burger or ketchup on the packaging instead of on the food. If there are more than 8 people in the restaurant, you can expect to wait 20 to 30 minutes. The terminals for ordering are regularly broken or simply tip over when ordering and almost kill you. Are you driving through McDive because you're in a hurry? After paying, they should drive 3m further so that the camara doesn't record them so as not to pull down their statistics, in itself no problem for the customer, but they then forget you there because the staff can't see you on the camara... Take the 5m time and drive directly to Neuss south to Mc Donalds!

Ordering the Double Max meal using the coupon included an additional, paid portion of mayonnaise. Fortunately, this was discovered before payment was made. Apparently the mayonnaise is not included in the special offer, unlike the regular menu. I then drove without eating.

Dirty in the store because the staff doesn't have time to clean up. Everything takes forever. The service person was too slow and when asked why it took so long (20 minutes) he complained to other guests that he was always alone and that there was so much to do. Order 2 McSundae: 8:51 p.m Received: 9:12 p.m Record... All in all... really bad

This is a bottom-class McDonald's, it used to be much better, now the employees are stressed, it takes 15 to 20 minutes before you can order. And it will take another 15 to 20 minutes before you can really enjoy your food. You can't have to wait in a fast food restaurant as if you were in a posh restaurant. It really doesn't work.

The employees are constantly stressed, you sometimes wait 10-15 minutes for your order, the display is no good either because the number is often not shown there. When you ask about problems, the staff sometimes just looks at you stupidly or completely ignores you, and you only get a flippant answer after asking several times. The food is average for a McDonalds, although items are often missing from the order. As someone who has been eating there frequently for years because it's close to where I live, I'm particularly disappointed with the service.

Unfortunately a totally sloppy finale in Neuss. Tray carts were completely overfilled and tables were dirty and full of tablets.

Simply disappointing – never again! We waited over 45 minutes for our order - a completely unacceptable wait for a fast food restaurant. I asked politely a total of three times where our order was. The third time I was simply ignored as if I wasn't even there. Only one overwhelmed employee nodded out of uncertainty, but didn't understand a single word - she didn't even have a basic knowledge of German. When the food finally came, it was a disaster: – Two out of three burgers were missing – One of three portions of fries was missing – Instead of the reusable cup I paid for, I received a disposable cup – The fries were unsalted, soggy and tasteless – The burgers were cold The worst thing is: All the other guests before and after us also waited far too long and complained. I almost felt sorry for the employees - visibly overwhelmed and understaffed, which was clearly due to the mismanagement of the branch management. This is where merciless savings are made at the expense of customer satisfaction and employees. I have rarely had such poor service and such a disappointing experience at McDonald's. That was my last visit to this branch. Conclusion: It wasn't fast food - neither fast nor good. 1 star is still too much.

I've been waiting since 12:10 a.m. and my food still hasn't arrived

We stood there for 30 minutes and waited for our food then they also forgot my ice cream, really bottomless people

We waited for an hour and a half, the food is cold, the attitude is very poor

Service at the table was okay, unfortunately there was only very little sauce on the MC ribs.

Too slow. Wait 45 minutes at Fast Food McDrive! Absolute impudence

By far worst McDonald’s I have been to. Drive waiting time: 20 minutes Eat-in waiting time: 30 minutes + And plus more times without table service than with.

I waited 3 quarters of an hour for FAST food. At the checkout I was supposed to show the receipt, which obviously wasn't printed and the machine couldn't give me one. After discussion we received our (deleted?) order. The staff was extremely overwhelmed.

The branch is well attended, but doesn't seem overcrowded in the evenings. The facility appears well maintained.

I liked the layout. The service prompt. The tray return area was backed up - no room left, otherwise all good. The ordering touchscreen was very slow and unresponsive compared to other McDonald's for some reason.

The music was so loud that it was impossible to hold a conversation.

Disaster... ordered via app with delivery to the table. Apparently the employee was untrained (and had little language skills) and was looking for a display. Bad luck, they have three-digit numbers instead of the two-digit table numbers. As a result, he couldn't find the table... that says it all about the management and staff of the store. So I waited a long time to get a completely cold meal (Big Tasty + 6 nuggets). The nuggets were missing. The staff hardly speaks any German anymore, which further exacerbates the problems. It's not exactly clean either.

Waiting times beyond good and bad in the drive every time, i.e. 15 to 20 minutes are no problem, impudent answers to questions about how long it will take.

Very poor customer service shop is empty food can't be brought to table was last time nuggets were great

We didn't order takeaway, but rather to eat in the restaurant. It's good that when I received the tray I immediately checked the order for completeness - due to bad experiences in the past... Rightly so: they had forgotten the double cheeseburger we ordered. So go back to the counter and complain. This wasn't easy because the employee didn't speak enough German or English to understand and process my complaint. Then another came and then it went. Back to the table. During the meal we noticed that the two Royal TS were not only not hot, not just warm, but downright cold. Offering us something like that is honestly an impertinence! Complain again, communication problems again, wait another 10 minutes. Needless to say, we had already paid the requested price in full, correctly, in cash and in one sum when ordering. What would have happened if we had accepted the bag in good faith when ordering take-away and only discovered that it was damaged when we got home? The employees, who come from different nations, have more than just small communication problems with each other - as I noticed during the long waiting times due to repeated complaints. In addition, the whole shop is extremely loud with lots of mechanical beeping, humming and clicking noises and there is paper and other rubbish everywhere on the floor - a real mess! McDonalds restaurants have seen us for the last time since yesterday evening!

You should put someone at the MC drive who can at least speak a little German! You ask something. He says I don't understand anything And types everything wrong Sorry for the heat.

What a strange shop, they don't have vouchers and don't sell them either. And the best thing is that the cashiers have their headset on one ear and their SMARTPHONE on the other ear.

This establishment is a real (and I apologize for my choice of words) disgusting place. Which had toilets that were flooded with urine and a urinal in which vomit and various other feces were floating. We had to wait for a long time only to discover that this food was extremely disgusting even for fast food quality. Other visitors who shared our impressions warned us about the food and urged us to be careful to make sure everything was included when ordering. I also noticed that the range is very limited in contrast to other branches. This is extremely sad considering that this restaurant was visited by at least 30 customers at the same time, and it must also be mentioned how many employees were actually standing in the kitchen at the time and doing nothing. This can only be viewed more negatively. In my opinion, I would prefer to give 0 stars! If food poisoning occurs soon, I will send the health department over. Point!

Absolutely underground food. The worst fries I've ever eaten, no salt, cold and soggy. Burger absolutely disgusting and then too stupid to pack a bag of mayo with it.

It was supposed to be a chocolate frappe, size 0.4 - but I got half a cup of just ice cubes. 1/4 of the cup was sweetened milk and water... the rest was cream. Even the chocolate sauce was forgotten... What did I pay €4.39 for??? This can also scare away customers. Too bad it was takeaway. I would have put the cup on the counter there...

I order for Lieferando 2 menu 1 Cesar salad, and a dessert and my fries are missing, and he said we'll go there or order again. I ask if I order again how much do I pay?? That's not my fault.. pay more 40€..

It wasn't that clean and very messy.

Today I looked at the app because coupons were supposed to be offered exclusively there. No good coupons to be found anywhere, e.g. 2 classics for €7.50, no fries 2 for 1, etc. Apparently Norf is no longer taking part in the coupon campaign. Only the expensive coupons that no one wants are there. So go somewhere else, Düsseldorf Südring Zb At the beginning of January.... Ordered today via Lieferando, the app showed the order was confirmed and is being prepared, then the status of the driver is in the branch. After a good 45 minutes around 10:15 p.m. my order, which I had already paid for, was canceled. It's rude to make you wait a long time and then not even come. Great time to then have to look for an alternative that no longer existed at that time.

What is that? In any case, a cheeseburger was ordered. Toys weren't packed and neither was the Capri Sun.

My order number “W9TWC8” that I placed with liferando on January 8, 2025 was shipped incomplete. Although I paid the full amount of the order, in the meal package I purchased, 2 burgers were sent incomplete and I felt embarrassed beforehand. I would like to let you know that I cannot and do not expect this irresponsibility from this company with such a popular name from you that you will immediately compensate me for the injustice that I have experienced.

Disaster of the store. Our neighbors' and ours' burgers weren't cooked through. Staff is completely overwhelmed. Yelling around the store. No excuse. Never again.

Unfortunately my visit to this branch was very disappointing. The service is terrible, very unfriendly and unmotivated. And this was not an isolated case! When I politely asked about the order, the staff responded with annoyance. I would like to have a word spoken to the employees. Was my last visit to this branch!

Simply unhygienic and old ordering system, the store is simply disrespectful

Like any other McDonalds. Everything was good and clean

Rude employees, very poor service.

Ordered food from Mc Dive today. 3 Happy Meals, only to find out at home that only two were filled and one was completely empty. 1 child totally sad 😢

McDrive: I waited longer even though it was well attended but not overcrowded. Ordered a McMenu and then went to the parking lot only to find that the food was cold or lukewarm, the Ommes were not salted and there were no paper towels. The drink cup was so soft that the lid immediately fell off when it was taken out of the bag - it had probably been passed through many hands. Then I threw it in the bin and went to the kebab man.

It's a disaster. Food cold, long wait. Very dirty, and the employees were all completely overwhelmed, plus they forgot the Rösti on the big Rösti.. I should have ordered a Big Mac straight away.. the same thing would come out. It's sad what happened to the McDonald's in Norf

This is the second time I've had the wrong burger in the bag in this branch. It can't be that now you don't just have to check whether everything is in the bag - now you have to check that the right burger is in the packaging. But apparently the employees here are too stupid to read!! Unfortunately we were already back home - otherwise we would have turned back. Maybe McDonald's should put different types of burgers in different colored packaging. Then maybe even the dumbest employee can do it.

Worst service The request was incomplete I called but no one answers They deal with the worst delivery service I couldn't solve the problem No one can help customers

I was just refused to eat in the restaurant even though the restaurant is open until 1:00 a.m. The team leader (German) asked me to eat outside in this weather! It's ridiculous and unfriendly I'll never eat here in Mc's Norf again!

The food is always delicious, but everything is always too slow here. Thank you for the new terminal for cashless payment. Update: You repaired the monitor. Wonderful. November 25th, 2024 today at 1:00 p.m. two women approx. 45-55 years old. Her employees said a lot of swear words in Russian. Please clarify that such company is not allowed to speak.

Instead of two happy meals, only one was delivered. As a single mother of two kids, that's a lot of money and a lot of tears for me. Because food only came once. Very disappointing :( Update:: after an hour the second bag of compensation arrived! Great response!!!

Complete catastrophe, we were there on Saturday evening. Of course there is a lot going on, in the restaurant and also in the drive-in. But the employees were completely disorganized, it felt like they were talking in several languages ​​and were completely overwhelmed. After 45 minutes we drove back in anger, without food and €20 poorer. We had an appointment and couldn't wait any longer.

McD. Ist auch in Afrika McD. Nichts besonderes. Leider Personal überfordert, viele Geräte funktionieren nicht richtig. Poppy. He is also in Africa Mak. Unfortunately, the workers are so busy they don’t have time to do so, so they have to wait for a long time. Guys, more organization.

The food was very cold, the fries were oversalted, the burgers were cold, the staff wasn't friendly, strange comment I can't recommend this branch

Food bad and cold, cleanliness below all standards. Long waiting times due to understaffing. If you can, you should avoid this branch.

Typically MC...chaotic, children and young people...very loud in terms of service. Not so nice, but at least the food is okay.

I ordered takeout from this McDonald's. We ordered a burger without onions. Instead of the apple turnovers there was a chocolate turnover, instead of the burger without onions there was a burger without onions, without tomatoes, without sauce and without lettuce. It was super dry. Then there was a burger that we didn't order. The note said it was the burger without onion, but it was a chili cheeseburger.

Ideally located in the industrial area. Eating a burger after work in a relaxed manner, in a typical McD atmosphere. I like being here. Even when packed, it was always comfortable.

I ordered the latte caffeine-free and lactose-free. Was made with normal milk. There was no coffee in it, I complained and only received foamy milk with the same soup.

They have unfriendly employees and they only speak Russian at the checkout

Extremely bad. The technology doesn't work at the terminals (why are they even installed there?), completely understaffed and very long waiting times...

The food was very tasty. I also found that the store had very comfortable seating.

The food was delicious but 4 burgers were not placed and their price is around 20€ and when I asked "what are we going to do" they said "Call Liferando, the delivery was through them but after I spoke to the Liferando After speaking to the driver, I was convinced that this was a mistake on Macdonalds' part, but they didn't want to give the money back

Easy ordering with table service. Quiet and pleasant restaurant.

Long waiting time (30 minutes), burger just lukewarm and soggy, fries unfortunately also soggy. Tables are all dirty, there are abandoned trays and drinks everywhere, seats dirty. Staff totally overwhelmed and super slow. Never again

Absolute chaos, far too few staff, super long waiting time

Preferably zero stars, The service is slow and makes orders wrong

Were there today, have been eating there for a long time, cleanliness is apparently completely overrated, slippery floors, dirty tables and the return for the tablets is over full.....to be honest Mc's is no longer Mc's, Dormagen acts as if it were a five Star restaurant, there was completely cold food and then the Mc's in Norf, which is suddenly completely dirty... we're done with Mc's... Never again

Honestly, it's no fun, I've never seen a McDonald's like this in my life, especially the employees are unfriendly, slow and very disrespectful. It's best to ask the whole team to teach you how to work. The food is always cold and not fresh, and you slowly lose the desire to eat at McDonald’s. Staff super unfriendly, everyone on their cell phones all the time, and just chilling, please McDonald's hire new staff

Hello! I'll never eat at your place again My wife cooks much, much better, I'm disappointed in you Please cook better next time 😂😂😂

Milkshake machine has been broken for ages

Unfortunately I get annoyed every time! The woman at the 2nd counter...who had to do both (taking the order and handing it out) was very annoyed and complained to me about the way the customers ordered. She should have paid attention to the issue and correctness of the order. Once again the squeezes were missing from the happy menus...then the drinks for 4 people were completely forgotten as there were bottles of water and I didn't check all the bags. There's a wait until the next visit, as I won't try to get anything more from MC!

How can you be so ignorant in hospitality? Order McFlurry with extra ingredients. Of course she's missing. Get out, go in and say that to the front and the woman just turns around and gives me another McFlurry but only with the missing ingredient? And what should I do with 2 ice creams with different toppings while driving? Of course one fell down in the car and got everything dirty. Then I stopped and threw both ice creams away. Thanks for nothing

The food tastes as you would expect from McDonald's - it's enough for a quick frozen yogurt in the evening, but nothing more. Unfortunately, the interior is often dirty and untidy, which makes the stay less than pleasant. It is noticeable that the staff changes frequently and there are always new faces. One employee seems particularly impatient and stressed, which he unfortunately takes out on the customers, even though they treat him in a friendly manner. In addition, the orders are often incorrect, which is very annoying. Overall not recommended.

Very long waiting times at the drive in.....until you get your order, about 15 minutes Then something is just missing... maybe just chat less with your colleague at the checkout then something like that won't happen...

Order at the order machine. Not a long wait. Unfortunately the hamburgers have become smaller, but they still taste good.

Hey Bro, if I'm honest, everyone who eats here Bro is just a doer Bro. The food is bomb, the playground that the boys make unsafe is wild. Eat it, man. It's super nice

It is always necessary to control non-reporting.

Dine in / Takeout / delivery. Why is there not .. Drive thru anyway. Got a royal with chest xl meal. It was quite possibly the best mcdonalds meal ever. 😋

Sometimes everything takes too long. Furthermore, McDonald really has problems with toilet hygiene, as I know women usually find this disgusting. Sorry, I don't like to eat at MC's that often, but MC coffee is really great.

The slowest fast food place ever. Over 30 minutes at 11:00 a.m. and nothing going on