McDonald's in Kamen

Ordered food via Lieferando today at 9:13 PM. After waiting for 2.5 hours and calling the branch, where I was told the driver was on his way, I received a notification that McDonald's had canceled my order. Thanks for nothing

This is the last time I'll order from here. I ordered two meals and two burgers and paid about €20. The Coke and Sprite were lacking in carbonation, and in this heat, there were no ice cubes. Burgers and Patti's were small and tasted terrible. The fries were really soggy and there was no seasoning. McDonald's has gone really bad.

Ordered: Big Tasty Bacon. Additions: plus jalapenos, plus bacon, no tomato. Received: Bacon was next to the burger, sauce, and salad were in the entire package, and there was no meat at all. Conclusion: Absolutely not recommended, as you're paying money for poor quality. I'd prefer to give it zero stars.

There were two of us, and we both wanted to redeem a Coupon Plus reward via our app, but they said you could only take one order and therefore only redeem one coupon. Which is total nonsense, because I travel a lot and we've even used more than five coupons at once. I'll just drive 10 minutes further next time.

We often forget something, you always have to check it yourself and then you can still pick it up

I ate there yesterday at 9 p.m. I had stomach pain and diarrhea all night. It was very crowded and dirty. The staff didn't even know which way was front and which way was back and looked very disorganized. The burger was lukewarm when I got it. Since my wife and children had also eaten there and had the same symptoms, I assume it was the food. A woman spilled a Fanta at the service counter. When I saw the staff cleaning the area, it was clear to me that no one knows anything about hygiene. I won't be eating here again.

Probably the dirtiest McDonalds I know!

It's quite nice. Staff acceptable

The fries were half-raw (even by McDonald's standards). They also smelled of old grease. The McDonald's was only half full. The cappuccino had coffee grounds. Inedible!!

I ordered the M for dinner, and it looked and tasted disgusting 🤮 The service, well, poor German from the staff is normal. The ambiance, dirty tables are normal.

Unfortunately, we weren't impressed. The fries were undercooked and cold, the nuggets were also cold, and the Coke didn't taste good—rather stale. The restroom didn't leave a good impression either.

Subject: Complaint about an incident on July 18, 2025 – False Allegation, Police Intervention & Report Dear Sir or Madam, I would like to complain about an extremely inappropriate and unacceptable incident at one of your stores, which has now had serious personal consequences for me. On June 6, 2025, I paid for a McFlurry at the Drive-Thru with points from the McDonald's app. An employee informed me that Dragon Tongue McFlurries were available, but that they could not be redeemed with points. I was then promised that the points would be refunded—this has not happened to date. I then contacted the store by phone to resolve the issue. During the call, an employee actively suggested that I get the McFlurry on the house on my next visit to make up for the points that had not been refunded. When I visited the branch again on July 18, 2025, and politely informed the branch manager of this agreement, the manager's reaction was completely unacceptable: He baselessly accused me of making a recording and then called the police. Even though I clarified that I hadn't made a recording, he persisted with this false claim—which has now even led to a complaint being filed against me. This behavior is not only completely excessive, but disrespectful, unprofessional, and damaging to my reputation. A branch manager has the responsibility to resolve conflicts objectively, in a customer-friendly, and de-escalating manner. Instead, I was publicly exposed, portrayed as a liar, and criminalized—even though I only wanted to demand the compensation promised to me. I therefore expect: • Immediate clarification of the false allegation and support in having the complaint withdrawn or dropped. • Concrete consequences for the responsible branch manager to prevent something like this from happening again. I hope for a quick and clarifying response—and that McDonald's will fulfill its responsibility to loyal customers. If I don't receive a satisfactory response, I will be forced to take further steps and report the incident to the Consumer Protection Agency.

Classic you know what you get clean Pteis ok

Having a fried wasp within ur fries and then being offered new fries and no money returned, thank u!

The McDonald's in Kamen Karree has changed dramatically for the worse. Employees don't understand when you ask them for something, cold burgers, dirty tables everywhere, and they offer Happy Meals without toys for children 😂 It's a shame we always liked to grab a quick bite there.

Well, the term "fast food" is unfortunately not applicable here. Our visit today on July 8, 2025, at 1:00 AM cost us 15 minutes at the drive-thru. The restaurant wasn't very busy. When we asked questions at the drive-thru counter, we were met with only "Don't you have any patience?" Customer satisfaction was nonsensical. The responses at the terminal were harsh... Unfortunately, this is routine in Kamen these days. If you're just going to the Golden M, you should definitely allow plenty of time. I've rarely experienced such disrespect. + The order was incorrectly packed and lukewarm/cold. Therefore, I definitely don't recommend it.

2 times in a row I am missing half my order from this location.

One of the best McDonald's in the suburbs of Dortmund. Excellent service, cleanliness in the hall and on the tables!

This was the absolute icing on the cake. I ordered from Lieferando at 6:08 p.m. (the delivery time was stated as 40-65 minutes) and received my food at 8:40 p.m. After calling and asking twice, including a rude reply that there was only one driver on site...

Regular McDonald’s. However, due to the heat outside it was very warm inside. A better Air conditioning would make sense. The fries were a tad soggy and all tables were somewhat dirty

Although only enjoyed in the car, the chicken nuggets were almost unexpectedly delicious!

The service was impossible and disrespectful, and the ice cream machine didn't work, even though ice cream was available. Therefore, I'd give it 0/5 stars.

Why offer table service if you have to pick it up yourself?

It smells of decay at the front of the checkout counter! I mentioned it to one of the non-German-speaking employees, and he laughed. This should be investigated!

Completely irresponsible on the part of the operator. The hottest day of the year and no air conditioning. The poor employees were completely exhausted. Our order was sitting on the sauce shelf and wasn't processed, but it wasn't displayed either. If I hadn't noticed, we would still be hungry. It wasn't very pleasant to eat in 30-degree heat, but the kitchen staff must be working under constant stress in temperatures well below 40 degrees. Of course, things can go wrong.

After the renovation, the seating in the building was designed precisely for the maximum permitted parking time. Because you definitely don't want to linger here for an extended period. On a somewhat positive note: The hot drinks are good quality. The food, however, is not, but everyone should already know that. Anyone who eats here has only themselves to blame. Hygiene standards have never been heard of at this McDonald's.

Too hard fried planted nuggets and chicken burger had too much hot sauce, both different from standard

Dirty, service is a foreign word there

This store is working. Good employees. 17.06.25, 2 a.m. Super friendly shift manager, supported by capable employees. I love it... This team has the store under control. Maybe it's also due to the new shift manager, who certainly doesn't always have it easy there. 💯❣️

The food was okay. Cleanliness inside and out was good. Restrooms were okay. Plenty of space for kids to run around.

Overall, my visit to McDonald's was typical for the chain: The food was prepared quickly and lived up to expectations for a fast-food restaurant. The service was also efficient and friendly. For a quick bite, the place is fine and offers the usual quality. A major drawback, however, were the restrooms. Unfortunately, they were completely unclean and left a very unhygienic impression. Additionally, one of the doors didn't lock, which significantly limited privacy. There's definitely an urgent need for improvement here to improve customer comfort. Otherwise, a solid McDonald's, but the restrooms were truly disappointing.

Eating takes 20 minutes, delete your

The toilet couldn't be locked, the fries got cold, and I tried to point this out, but there was no response. What a shame.

No, not recommended. Chicken wings were ice cold, latte was just coffee.

Very hectic. When asked when the food would be ready, the only answer I got was "It's almost ready, coming soon." The order number hadn't been displayed for a long time. In the end, all the sauces and fries were forgotten. Really bad.

The worst McDonald's I've ever been to, cold food, the fries were completely limp, dry and boring, really bad food.

We ordered small fries today. The quality wasn't up to our usual standards. They were so greasy that even the bag was soaked with fat. There was no salt on them and they just tasted like oil.

It's just a fast food restaurant and not haute cuisine

We waited forever at the checkout, waited forever for the food, and then it was cold. There was hardly a single clean corner in the restaurant.

Last time we were there... I ordered from the McDrive, came home, and two burgers were missing! You can forget about the store.

Unfortunately the quality has deteriorated significantly. The billing is incorrect at the checkout. I got way too much back. I had to give math tutoring for a bit. Today I ordered a cheeseburger and a small fries. In the drive in. The water for €4.00!!! I didn't take it with me after all. I got half-cooked, dry fries. They didn't put the cheeseburger in my bag. I think I won't come back and try the snack chain across the street

I go to this McDonald's a few times a year and 80 percent of the time something is missing from my order. Recently they didn't put a toy in their Happy Meal. And it is precisely for the toy that the child orders it. In this restaurant you have to check whether you got what you ordered. Apart from that, the food is very tasty, but it's a McDonald's standard

The staff is totally uncoordinated and doesn't know what to do. Entire burgers and drinks are forgotten. Hardly anyone can speak German either.

Fast service, nice service, Clean and a nice corner for the kits. Keep it up dear ones and thank you

I ordered a McMenu and waited 10 minutes. Then I went to the counter and only then was my order made after I pointed it out. I ordered a large Pomeranian but only received a small French Fries. The shift manager is totally unprofessional and not at all up to speed with his rhetoric. After I asked why the contents of my fries were so small even though I ordered a large fries, he just said that he was taking my fries with him, but the fries were already spread out in the bowl. I then asked the shift manager to kindly give me some more fries, then the only answer was that I should give him the entire tablet. Unfortunately that was very unprofessional and that's not how you treat guests! I'm never coming here again!!!

What's wrong with McDonald!!! I've never had such a bad meal at Mc. Cold fries, chicken burger collapsed and didn't taste like it used to. Cola only tasted like water.

First the glasses were forgotten and then we noticed at home that the Mc Plant Burger used a meat patty. The burger was still packaged in the Mc Plant box.

Unfortunately, the conditions are always catastrophic: dirty tables, full return carts, fries and burgers often lukewarm. Waiting times normal. We always go to Ikea, but now we drive past it

The food was very tasty, service was very excellent, but my cola was moldy!

I don't eat burgers but the chicken nuggets taste great but €11 for 20 pieces? The food is great Service waits for a long time, the employees stand around and talk to each other the tables are mostly dirty! Once I, my girlfriend, her father and her little sister (1 year old) were brought our food and the employee simply kissed her on the cheek without asking!!!!

I love the hot apple turnovers. Staff very polite

Employees in the drive are very unfriendly, there isn't even a straw with the drink.

Ordered MC Drive today. 3:55 on April 20th, 2025 and something is always missing!!. If we have to come back again, the employee will notice immediately. Despite the mistake, not a single word of apology or anything. I've ordered 5 times and definitely 3 times something is always missing and that's when we're at home. Check this immediately. You have to watch it!!

Standard McDonald's as you'd expect. What's nice, though, is that it's open 24/7.

It's a disaster there. Whether to eat there or to take away. Every time something is missing. Today I was there with my mother, we did takeaway. Unfortunately my mother didn't check the bag because she was missing the Big Tasty Bacon. It can't be true that the employees can't manage to release something completely. Maybe we should think of a different system. Because it happened to us all the time that something was missing. This is no longer normal.

This McDonald's is truly a disgrace. The staff is extremely unfriendly, preferring to stand around and chat rather than serve customers. Orders are taken listlessly, and my food was freezing cold – as if it had been sitting there forever. But the worst part? It's colder in here than outside! You can only sit here with a jacket on, otherwise you'll freeze all over. Absolutely outrageous! On top of that, the entire place is absolutely filthy. The tables and floors are littered with trash, and the restrooms are simply disgusting. I honestly can't recommend anyone eat here. Save your money and go somewhere else!

Unfortunately you can't give zero stars. I was there when the shop was completely empty and the local employee still didn't manage to salt the fries, which in my opinion is not possible, especially when there are no customers there. Furthermore, the above-mentioned employee did not manage to put a strawberry cake straight into the packaging, but instead placed it upside down in the packaging. In the end, my friends and I could only laugh at the incompetent employee. Despite all this, I would not recommend this McDonald's.

I went to McDonald's again after many years. The McRib was a disgrace. It's absolutely disgusting. €5.99? I'd rather get a kebab next time. Shame on you.

McDonald's is pretty average, you get exactly what you expect and the staff is friendly. However, the atmosphere seems rather cool, both in terms of mood and temperature.

-Incomprehensible and unfriendly service staff -Orders are not processed correctly -Hygiene requirements are not met -Gas leak in the toilet

The food left me exactly as I took it. I don't know what went wrong, but I'm definitely not coming back.

There are no toys on the children's menu today

Not recommended purchasing via app!!!! Eating something from 2 burgers that I paid for via the app for €20, I had to pay an additional €20 because the payment didn't go through. We never saw the money again. Endless fraud

No recommendations, my daughter got food poisoning after eating there last time. Just stay away from the store, I absolutely cannot recommend it. A work colleague had the same symptoms a few days later.... It's better to cook yourself... it's cheaper and healthier.

Despite the full parking lot, everything went quickly and there was a table available.

It would be good if the employees could speak German 🙋👍

So honestly, if you're going to deliver by 11 p.m., you should stick to the times. It has often happened that the delivery service has closed beforehand, there was always an excuse when you called... there were also days when no one answered the phone.

The place has become terrible. The food has become bland at happy meal you get old, dusty gifts from the previous year no matter what you choose online. With the drinks you can't tell whether it's normal zero or light (it's hard to put in a number apparently) Sauces are forgotten (also on the citizens, you order their salad and get it without sauce) I can't go there anymore :/

Toilets closed, paid for and got nothing. Total juice shop

The food is the same as always When Mc Drive gets busier, staff are stressed and it shows in their tone.

What a shop 🤣 you order with a delivery service to the table, nice service! Unfortunately the lady spread the cola all over the table and floor. No excuses, nothing! The drink was replaced and it took another 10 minutes until you wanted to clean up the mess. Tables cleaned with servings, looks like... and sticks like Harry. Then the mop came back and forth twice and the floor was completely wet and sticky. It seems more important to chat at the checkout than to keep the store in order. This is also going much better for McDonald's. And the loud discussions within the bar area are disturbing. Disaster here

It's just really dirty. Not a single table here is clean. No problem, no time... but there aren't even napkins so you could possibly clean the table yourself... disgusting Addendum. Eat cold!!!! How can a burger that is ordered with extras be brought to the table cold?

If I could I would have given minus 5 stars because we ordered food for the whole family and it cost 100 € and they didn’t have any deliveries. Terrible service.

This branch is slightly larger and more popular than others. The toilets are very busy at peak times, which sometimes has a detrimental effect on cleanliness. There is a good selection at McCafe. The food in the restaurant area is simply McDonald's with no surprises.

Mcdonalds is a classic, but when we were there on Sunday evening it was very unpleasantly dirty, on the floors and also on the tables...

Suitable if you want to quickly get something from the car.

I don't recommend it due to the unsympathetic and unfriendly service.

Never had a McDonald's that was so bad: soggy and salt-free fries, burgers not good either. Not recommended, won't be coming back.

We went to McDonalds today specifically for the Pokemon cards. After an hour and multiple inquiries about where our orders were, it arrived after an hour. It was also really full when we ordered. We had understanding for quite a long time but after minute 40 we no longer had it. 20 minutes after our order was ready for pickup, we asked where our food was. Was always just told that it was being prepared. The third time we asked, a colleague really took care of it and prepared it for us. So 1 hour and 5 minutes later. The worst thing was that there were no Pokemon cards in them at all. I asked 2 colleagues. The first one said "I don't know, ask another colleague." The second one just said "I don't know" after I then said "how do you not know?" He just looked at me and left. And then when we were home and wanted to eat, all sauces were missing except 2. Then we were able to eat our now cold fries without sauces. It was really unimaginable. I've really never seen anything so bad.

Very long waiting times in the Mac Drive order was incomplete. Discussions that we got the rest of our order, our very unfriendly.

Always the same crap. Once again a burger is forgotten at McDrive. This does not seem to be an isolated case in the Kamen branch.

Half missing, taste not up to McDonald's standard.

Today I was there spontaneously with my girlfriend because we wanted to order with our cell phone. We parked there to have a quiet look. We were in the last parking lot before the curve because we had a baby with us and had to get there quickly in an emergency. So we basically occupied two seats for 3 minutes to have more space to the neighboring car. Then the would-be branch manager comes from behind with his Audi. First, honk, stand next to me (he was standing on the sidewalk, by the way!), and complain to me about what this is all about and I should give up the space. I said, I'll be ready soon. Because he thought I was getting out, he positioned himself so that there was only 20 cm of space between his car and mine - impossible to get out! In the end the police were there, he was angry, and I'm now banned from the house because I took up two parking spaces for three minutes because of our baby.🤣🤣🤣 Oh, I'm not allowed to order anymore either. this guy is just ridiculous.

Were there today around 12:30 p.m. in the McDrive... the last few times we've noticed that things are very slow and quite unfriendly. But today was the crowning glory! We ordered and paid via the app. We then pulled up to the second window and there was no one there. The line behind us was getting longer and longer... still no one to be seen inside... at some point someone honked behind me. Nothing! Then at some point an Indian lady finally came to the window with the packed bag. The unfriendly lady handed us the food, no hello, no request and no drink, I stopped a few meters behind, went back and upon request was handed my drink with an expression, incredibly cheeky and impossible! We won't be going there again for a long time. Terrible staff!

Since it got cold, the branch operators have refused to heat properly. During my visit there today, all customers without exception were sitting at the table in thick winter jackets. What's that supposed to mean ? I don't enjoy eating when I'm sitting there in two jackets and regularly pulling the sleeves through the mayonnaise. Make a decision: close the store and only deliver if the branch business is no longer worthwhile. But when you open: don't leave customers out in the cold.

Unfortunately our visit here was a huge disappointment. We wanted to sit at a free table, but all 11 available tables were dirty and partly sticky. There was a large amount of liquid (probably cola or something similar) under two tables that were next to each other, which was not wiped away, even though we reported this to the employee who brought our food. Another table was covered with trays of trash. The trash and tray stands were completely overflowing, so a guest in front of us put his tray on top of the stand. That was probably the reason why the trays ended up on the table. After all, the tray trolley was emptied by the employee after the guest. The floor was also very dirty - not only at the free tables, but also where guests had to sit because there were no clean alternatives. Unfortunately we didn't receive any napkins with our meal. The overall cleanliness in this McDonald's was disastrous. This shouldn't happen in a restaurant.

I really don't like giving bad ratings. But the owner should know what makes customers unhappy. 1.No oat milk for the cappuccino 2. Toilet smells very unpleasant. Those two reasons were enough for me to go out. I don't know anything about MC Donald.

All McDonald's food is so full of preservatives that it doesn't go moldy even after ten years. The question is whether you are harming yourself if you eat too much here. Aaaaaab: Sometimes this is the only place where EVERYONE can find something they can tolerate. The fries here, for example, are gluten-free. The Plants Nuggets are vegan and histamine-free. The service is great considering the stress here. The employees are attentive, efficient, fast and yet friendly. Tables, floors, etc. Are sometimes more, sometimes less clean. But here too, this clearly has to do with the guests and definitely NOT with the staff's lack of hygiene.

Tables repeatedly ALL dirty. A table was only cleaned after request. The rest remained dirty.

Just disgusting The first burger at the top was fresh and lots of sauce, the others were cold, disgusting and dry, simply disgusting! As often as we are there because we travel a lot! And every time the dirty shop was given another chance!

This McDonald's really surprised us because it is absolutely clean, there is no trash around, no used tablets. The service is quick and friendly. What was completely unusual was that there was no hustle and bustle in this branch and the noise level was also very low. The service continually ensures that the dining area is clear and clean. Thumbs up! There are even vases with fresh flowers on every table - that's what caught your eye. We made a quick stop here because we were passing through and just wanted something quick to eat. The quiet ambience actually relieved us of the stress for a moment, which is something we are not used to from a McDonald's branch. The burgers and fries were freshly prepared and came to the table very warm. Otherwise everything tastes as usual, as you know it.

Big Rösti without sauce for the umpteenth time

Unbelievable! I can't think of anything more than unbelievable. It's very dirty on the tables, the burgers were cold, just like the whole restaurant. My daughter was so cold that we had to continue eating in the car. When ordering, they once forgot to bring nuggets and cola to the table. We'd love to never come back!

Employee goes to the toilet and leaves without washing his hands. I find that really disgusting

Due to the poor hygienic condition of the restaurant, I can only give it one star.

Once again the sauces were forgotten. In addition, my Coke was left open in the McDrive and of course poured onto my car when it was handed over...

Just 2 a.m., according to the internet and their signage, open until 3 a.m. Thanks for the disappointment, I'm standing in front of closed doors. And now I have nothing to eat. You can't do anything

Burger cold and everything stacked diagonally. Didn't have much to do with the MC Double image. Restaurant was almost unheated.

Nearby but almost always forgetting something and then not wanting to turn back and pick it up, so 1* deduction.

What can you say about McDonald's?