McDonald's in Plauen

Unfriendly employees. My McFlurry was only half full, and the nuggets weren't all there. I said "eat here," and what came out was a 45-minute wait and then I had to get it myself. Completely overflowing. Not recommended!

The fries were cold. The staff was unfriendly. No table service.

The order was a sprite. Instead of sprite, they poured mineral water into a glass. Waited 5 minutes until changed to sprite. Nobody even apologized. Update. 03.05.2025, order 271 was given barely warm 😢 green tea. This is not the first time. Therefore, I am publishing a review. Minus one more star.

I'm just writing about the customer unfriendliness! It can't be that my order is simply given out and then it is claimed that no one took my order even though I never had it in my hand! With complete anger, the food that was given back was thrown into the trash because the person who took it had given it back, but I insisted on a fresh product. I don't know if that person already had his tricks in there! The good lady was wearing a black and white striped top and had a foreign dialect. Very unfriendly! By the way, wait for a small fries Over 5 minutes!

They give us food that we didn't order or give us, for example, a Mc wrap without bacon even though we ordered with bacon. I find it bottomless

Food disgusting, ice cream too small, almost hard to eat, food cold

Stupid rule! Since when are you not allowed to sit down at McDonald's if you didn't order, but your friends did????? We all want to eat together!!! But someone has to be excluded? That's bullying 👹

There was hair and plastic in the food and we were given two bags of fries too few and had to ask

best staff, I lost my bag there and an employee brought it to my home??!! I'm so grateful ❤️❤️❤️

Super nice and friendly, especially praise to Doreen!!!

A child has a special dinosaur wish, employees are just stressed out by it, even though there was nothing going on at all. I still apologized for it because I have decency, but my child wanted this special dinosaur. Now at home, the salad was missing. Not the first time that products are missing from an order. Every time you call afterwards, you wait again. It's annoying, mind you, there wasn't much going on. Now I would like to get rid of this criticism, as this is the only way to improve. Friendliness and error-free work should be the top priority. I would accept waiting times for this.

In fact, it was the tastiest cup of coffee I've had. ❤️

As always, everything is delicious and fast.

This place is highly recommended because it was very clean, the conditions were very friendly and the food was ready quickly and neatly prepared, not like you often see.

Never had any problems here! Today we even had commission ice cream :) thanks Katrin <3

It works on Sunday, there are 220V outlets, there is a toilet, not many people.

The citizens are all very good and I like the store #besteladeinlife

Unfortunately, our visit was a disappointment, especially because of the extremely unfriendly treatment by Sascha. His brisk manner and disrespectful tone towards us and other guests were absolutely inappropriate. It seemed as if guests were more of a burden than welcome. The atmosphere was very unpleasant and we felt anything but comfortable. Service should be based on friendliness and professionalism - unfortunately neither was present here. It's a shame, because the ambience and the food had potential, but we certainly won't be coming back.

Delivery impossible, opening times Tuesday 0:00-0:01, not even listed on Lieferando anymore. This has been going on for almost half a YEAR. And not even the entire menu was listed on the app. Just as bad inside, crowded, barely any staff, extremely slow service, food is a cold joke on a good day. If I could, I'd take 5 stars rather than give it a single one. Eat at home instead.

Very bad place, I couldn't activate the voucher at checkout, the price was always different. Only after joining top management (3 people) the problem was solved, I spent 30 minutes on it and + did not receive any bonuses on the card

Food tastes good but employees are very unfriendly

I ordered a McMenu and in my curly fries I found this black something. Not recommended this store, I also saw a small rat living in the kitchen.

Me and my friends were kicked out several times for no reason, once because my friends picked out a table for us and once because we had a drink with us and it was overpriced and it didn't taste delicious

We would be kicked out for no reason because we wanted to find a table for our friend but we weren't allowed to because we didn't have any food but our friend did

The bald man was very unfriendly.

Food okay as always. But when it comes to cleanliness and service, bottom drawer. Tables are disgusting. Floor dirty and it's only 10.

Simply fascinating that it was the first McDonald’s in the East. The people are very nice here and the food is good as usual

Unclean in the guest room and toilets. Hardly any staff there, so there is no table service. Very long waiting times. Burgers carelessly thrown together

The McDonalds is unclean by God, we had pickles on our cheeseburgers, it doesn't work, it doesn't matter to us, but thanks for the internet kiss

Food is made and prepared disastrously

Very likeable shed, the manager dissed Bürgerking

Lieferando's delivery service always shows the McDonald's as offline and when you walk by, the order is declared ready and when you get home you notice that the side dishes from the menu are completely missing. Unfortunately, it can no longer be proven. However, here's a warning to everyone: It's better to ask three times if you're sure that everything is included. Food was otherwise ok. And the missing (paid) supplement therefore reduces the service value.

Ausgabepersonal ist unkonzentriert. Man kann einfach genug bestellen und bezahlen, und man erwartet, dass wenn dann angesagt und angezeigt wird, dass die Bestellung "fertig" ist, dass dann auch alles drinne ist. Zweimal versucht, zweimal durfte ich dann zu Hause feststellen: Die Hälfte fehlt. "Verarschst du mich einmal - Schande über dich. Verarschst du mich zweimal - Schande über mich (dass ich so dämlich war dir eine zweite Chance zu geben)" Ich rate jedem checkt eure Bestellung im Restaurant! Passt auf wie ein Flitzebogen! Die Negativbewertungen seit einem Jahr zeigen dieses Problem auf Google und Lieferando. Habs sie halt vorher nur nicht gelesen.

There were no napkins in the upper guest area (children/family area) several times, the table was completely dirty from the previous guest, the two stars are for the nice service, although one condition is that you can't speak German well and it is difficult to order food or make special requests here. The shop and toilet per se are neat and mostly clean. Service is within a reasonable time....but if you are used to the food from the big city, the vegetarian things are definitely missing (except 3 options, discounts only for vegetarian nuggets) and the delivery service as well as the FAST service itself. Sunday is probably a special sleep mode there, everything goes even slower than the other days, food is served half raw, which is why only two stars.

Tut mir leid... aber im August ...an verschiedenen Tagen und Urzeiten...kein Tischservice...warum nicht? Ich komme regelmäßig mit Kind..es möchte omOben spielen und nicht unten ständig auf das Essen und Getränke warten.

Mac like Mac. Unfortunately, the cutlets had been in the heater for a long time and were therefore dry. The sandwiches were made quite carefully.

Food cold, incomplete and disappointing. Staff unfriendly and incredibly slow. You don't have to have it

Food was way too cold. I waited in line for too long. Didn't get what I wanted. I found out that the cola isn't really cola and it's just McDonald's water with sweetener

Well, somehow MC D is slowing down a lot.

This branch is very clean. My order was delivered quickly. 100% recommend

Ordered often via the app and then picked up at the restaurant. It worked well so far, but this time I redeemed 1000 Pts for 20 nuggets, which were then missing. Found at home, reported via app, 0 reaction. Result: Annoying, especially for the kiddies, points for the A... It's a shame ________ Addendum, email received that compensation will be given on the next visit plus the nuggets that were not received. You're looking forward to it, thanks in advance, the rating has of course been adjusted accordingly ____ Next order where things were missing... Response so far 0

There is absolutely no soap in the toilet! There is a terrible smell in the restroom, the hood in the same place does not work! 90% of the time they don’t give you napkins with your order! The service is at the lowest level I have ever seen!

A McDonald's like any other. The food comes very quickly and so far the orders have always been correct, nothing was missing.

Employees unfriendly. Offended us as archl*chers. Food very expensive. Salad tastes like disinfectant.

During a trip, we passed this restaurant, which was beautifully designed inside and out. It could be ordered using terminals and the food was ready for pickup after about 10 minutes (with crowded customers). On the way back we realized that we were missing a few little things. Food tasted just like McDonalds tastes. Above all, well managed due to overcrowded clientele.

We were there in the morning on February 15th. Very unfriendly and unmotivated staff. No please and no thank you. The tables full of crumbs. There is also no table service. The ladies prefer to stand in the corner and gossip.

Unfortunately there is total chaos there, there is no table service anymore. Not recommended at lunchtime around 12-1 p.m. Wrong order given and currently incompetent staff.

In my opinion, the toilets and many seats are pretty dirty. It's hard to get into the restaurant without slipping because everything was wet because of the rain and it was totally slippery

At the McDonald’s I visited, the food was definitely a highlight. The half-eaten chicken burger in the picture reflected the delicious flavors - juicy chicken, fresh ingredients and delicious sauce. Therefore I give the food a full 5 out of 5 points. As far as service goes, my experience was somewhat mixed. The ordering process and the waiting time left a lot to be desired, which somewhat tarnished the reputation of fast food. Therefore only 3 out of 5 points for the service, due to the unexpected slowness. The atmosphere at McDonald’s was surprisingly pleasant. Despite the quick consumption, the place offered a cozy atmosphere to linger. Cleanliness and seating were well maintained, resulting in an overall positive impression. Therefore I give 4 out of 5 points for the ambience. In summary, this McDonald's offers an excellent dining experience, with the service and ambience having room for improvement. However, if you're willing to wait a little longer for your order, the delicious food will certainly be worth the visit.

What can you say, McDonald's! But it was cool outside with the s train

Always a pleasure to enjoy the service at the Lohs car dealership.

Bei meiner Bestellung wurde ein Fehler gemacht und sie wurde sofort ersetzt

Tische sind schon sehr schmutzig...für Geheingeschränkte Menschen oder gar im Rollstuhl ♿️ sitzende ist dieser MC Donalds nicht geeignet, Toiletten sind im Oberen Teil des Restaurants und diese sind nur für Fußläufige erreichbar.

Mitarbeiter haben sich lautstark gestritten.

1. Es ist eben McDonalds. Kein Sterne-Restaurant. Somit ist das Essen erwartungsgemäß. 2. Der Service ist ok. Wird aber zunehmend zur Herausforderung. Regelmäßig gibt es falsches Essen oder es fehlt komplett etwas.... und wenn man das nach einer Großbestellung zu Hause feststellt, soll man wieder kommen und es abholen. Wozu? Es gibt Lieferfahrzeuge und der Fehler lag eindeutig nicht auf meiner Seite. Das nervt sehr! Ich wartete einmal auf mein Essen. Währenddessen kamen 3 Kunden. Es fehlten sogar ganze Happy Meals. Katastrophe! 3. Das Ambiente ist okay. Es ist McDonalds. Es gibt bessere und schlechtere.

Бургери норм, але картоплю дали холодну і суху, взагалі не смачна, в фанті льоду більше ніж самої фанти, таке…

Trotz Trubel gemütliches Plätzchen in der oberen etage gefunden

Naja halt ein Mcces, aber die Filiale am Ortsausgang ist tatsächlich leckerer

Das Personal ist ok sonst gibt's nichts besonderes zu erwähnen

The restaurant is designed to really push customers towards ordering via the digital ordering machines, and then collecting your order from a small counter to the side. Whilst this "walk-through" approach may be quick and appreciated by those in a rush, it makes the place oddly unwelcoming and de-humanising. This is especially true for a city centre location where I would have thought many people would like to sit down and relax a little after wandering around the shops.

Der erste MC Donalds in den neuen Bundesländern.

Im OG tolle Kinderbeschäftigung. Auch bei sehr vielen Gästen sind die Mitarbeiter freundlich.

Dieser MC ist nicht mehr das was es mal war....eine Mini-Portion Eis mit einer Mini Portion Sauce, die Bestellung unvollständig bekommen...ein Burger hat gefehlt, der andere sah so zermatscht aus wie schon mal gegessen...nein Danke.

Überfüllt,durcheinander und hektisch Das Angebot teuer und nicht Preis Leistung wert

erster mcdonalds nach der wende, herz was willst du mehr?

Nicht meins, höchstens mal ein Eis

habe mit einer freundin bestellt mit coupons usw wir haben komplett das falsche bekommen.

Hier ist es sehr sauber und ordentlich, Speisen werden (sichtbar) eigentlich frisch zubereitet. Personal ist freundlich Negativ Punkt: An manchen Tagen schmeckt das essen überhaupt nicht Schon einen McFish gehabt der wie Pappe war und die neue McPlant Nuggets haben alt geschmeckt.

Ich LIEBE MCDONALD's weiter zuempfehlen

Stellt einen Mitarbeiter an die Kasse der sie bedienen kann bzw. wenn "Lehrling" dann stellt Jemanden daneben, der ihn ableitet.

Die Portionen (Pommes) sind großzügig und die Bedienung freundlich und flott.

Guter laden aber meistens sehr voll

Drei getrennte Bestellungen, hätten wir nicht zusammen gesessen hätte jeder etwas anderes bekommen! Sollte man genauer drauf achten was Kunden bestellen.

Essen gut,bei manchen Sachen einfach Magenprobleme danach. Ansonsten alles perfekt. Sitzniechen alles top...

Ich komme immer nur wegen dem Kaffee... 😅

Хорошее место. Все как в Маке , вкусно, быстрое обслуживание. Деткам есть где поиграть и на 1 и на 2 этаже. Не понравилось одно, что соусы в пакетиках , а не в маленьких коробочках, неудобно картошку фри макать .

Eben ist angeblich die Geschäftsführerin gekommen junges Mädchen rote Harre, hat uns einfach so mal rausgeworfen. Angeblich hätten wir den Mindestabstand nicht eingehalten. Wollte uns auch keinen anderen Tisch anbieten. Hat uns aber sofort mit Polizei gedroht wenn wir das Restaurant nicht verlassen. Vielen Dank für diese Grenzwertige Erfahrung. Bei Ihnen ist der Gast König.

Essen wie erwartet, sehr freundliches leicht überfordertes Personal, Gehwege nicht wirklich von Eis befreit

Der MC Donalds am Klostermarkt in Plauen ist zu empfehlen. Die Bedienung ist sehr nett. Man fühlt sich sofort willkommen und möchte gerne verweilen. Die Trennung von MC Donalds zu MC Cafe ist gut gelungen.

Ausgesprochen freundliche Mitarbeiter! Tolle Lage, mitten in der Stadt. Bei schönem Wetter Terrasse. Und frisches Essen.

Sehr freundliches Personal, schöne Lokation und eine tolle Terrasse. Die Speisen und der Kaffee sind zu empfehlen.

Great place for dining in at any hour of the day & night. Very spacious and comfortable and good quality food.

Ao lado do shopping Plauenpark, com mesas para o calçadao. Na dúvida do cardápio alemão coma no McDonald's, lembrando que na parte de fora o pessoal fuma demais.

Wir gönnten uns eine Abkühlung an diesem heißen Samstag und tranken einen Milchshake im Gartenlokal.