McDonald's in Offenburg

They took the food when they went out to smoke.

Smaller MacDonalds but efficient and with friendly staff

Fries totally disgusting and limp. Burger was delicious. Service was very nice. The furniture is already very dilapidated. Cleanliness was okay.

Every time I order something is forgotten, a month ago the sauce was forgotten on my mc flurry and my fries, today my chicken nuggets and my oreos were forgotten on the mc flurry.

It was very busy but the service was good and the products were also very good.

Cehf Martin is very unfriendly to them Employees

As a branch manager, I would be ashamed to let my customers see something like that. Food is ok, service is ok even if the tablet arrived full of curry ketchup on the handle. But the atmosphere is unsuitably unpleasant

Unfriendly staff cold food. The tables are totally unhygienic and the customers are not served very friendly either. So I honestly wouldn't recommend it.

Very unfriendly staff, the food was cold several times. Several times the tables were unkempt. Staff is totally unfriendly to customers. So I wouldn't really recommend this.

Totally unfriendly lady on the phone after we called to ask about our order?? We were simply rejected in an unfriendly manner with a “can’t be bye.” Professionalism in the workplace leaves a lot to be desired (but what should you expect from Mc Donnald’s employees?)

The new ordering system is not for visually impaired people or people in wheelchairs

Not a unique impression! Every time we've been there in the last few months at least one part of the order has been missing or incorrect. Food arrives cold at the table 4 out of 5 times. But the last visit was the crowning achievement. All the food was cold, fries were hard and inedible. The worst part was the women's room. 2 of 3 cabins were closed. The only open one is blocked to the top. I spoke to an employee who just shrugged his shoulder. Since we both had to urgently, I spoke to the next employee. She said it's often like that and did NOTHING. The third came along and said we should still go into the dirty, blocked cabin, even though I said that when you flush the closed toilets bubble. I really had to. My daughter refused to go in there and waited by the sink. I flushed and she screamed... The sewage now came out from under the sink in the hallway and flooded the floor. Our shoes and socks were soaked in the smelly water. Such a disgusting mess! Child cried and never wants to go to McDonald's again because she was so disgusted. I've never experienced anything like this anywhere.

It's just getting more and more ugly here, sorry.

I only rate the service from FRAU KIRCHNER in the morning when ordering a cappuccino. She knows what I want as soon as I walk in. Is always friendly and nice and talks to you, not like some other gentlemen who are there in the morning and can't even say "good morning"!

One of the most “modest” branches by far! Given the situation, it is clear that there is a lot going on, but cuts are being made to staff who are unfriendly and immature and then display a high level of incompetence. A few streets away is the BurgerKing and the KFC, I haven't had any bad experiences there!

We're just about to get 2 MC Flurry with a coupon. Everyone had a cell phone and a coupon. The employee said that we should say that at the beginning, we assumed that if we talked to two people and both mentioned a coupon, it should be clear. In any case, we were then fobbed off in a very unfriendly manner, which meant that we didn't take any product with us. If you don't want to sell anything, then so be it!

Complete juice shop, were there this evening. Unfriendly, lazy staff and waited 40 minutes for a burger after asking several times and that's called FAST food.

Employees very unfriendly and ignore customers incorrectly at the post

We sat at the place and was completely messed up. We ordered and waited for 20 minutes and didn't have the food yet and then had to get it ourselves

Mac... but one of the good ones 😀

Very nice McDonald's. I was really pleasantly surprised by the warm cheeseburgers and chicken burgers. I had no idea how good a warm cheeseburger could taste. Unfortunately the fries were too cold. We were served quickly and there was enough parking space. Gladly again!

The girl was very friendly and accommodating, even though she was all alone. Thank you very much for the breakfast!

Just kidding, 2 months ago the schedule was 7am to 6am, and now they changed the schedule. Many times I even wanted to come at 5:00 in the morning, but now it's closed 😡

The fries were very cold, not recommended. But I would really like to visit her again. LG and lots of cold fries

Eating an inedible maggot in the burger And 3 burgers are missing 👎🏽

Lately you can only get the burgers cold, and not lukewarm but really cold, despite eating there.. (No takeaway)..EDIT: Yes, we went to the checkout every time, but at some point it gets annoying because you then have to go in AGAIN , nuggets, 🍟, and everything else get just as cold. Then I have a new burger and the rest is cold. Why does sa have to happen at all? The review is 4 years old, but more current than ever.. Last time there was a salt problem.. Very generous with it .. I've been coming for 30 years and will continue to do so but it's annoying. And the last breakfast there was the biggest failure ever... I'll keep it short: Cappuccino ice cold, really ice cold, - Coffee: lukewarm - Hot chocolate: ICE COLD - Breakfast wraps: ice cold -Franzbrötchen: Cold - Croissant: Cold and no butter sold - Trying to achieve something with the service: Unfortunately no German, unfortunately no English. Bad luck.. Really people... Your breakfast was so awesome 20 years ago... There were hot scrambled eggs with bacon, there was hot coffee, there were warm croissants with jam, butter and Nutella... Where did it all go?? Never have breakfast with you again!

Waited too long for meat not working properly due to simply being a complete failure. The only thing that was good were the fries. I would have preferred to give even fewer stars

The floor sticks, tables stick too, children's play area as well as inside and outside completely dirty, ice cream and cola sticks everywhere, spit on the floor and snot. Just disgusting

Where should I start? The staff is very friendly, but there is a cashier who is always very rude. In addition, the toilets are catastrophic, the toilet brushes are often covered in spray spray on the floor. The sink doesn't work most of the time so I had to put away the soap with cola. There are also no towels, just a completely useless blower, which is why your hands are often wet after going to the toilet. Now comes the worst a group of young people with e-shisahs/vapes make the toilets just as stuffy as a shisha bar these make a lot of noise and make a lot of noise

It opens at seven in the morning. Although it is quite far from the station, it is good to have a McDonald's. There are many locations and there are sockets for charging.

We've been waiting for over an hour again. and 20 minutes. Travel time is max. 5 minutes. After the estimated delivery time was exceeded, there was no further information about when delivery could be expected. We are waiting .......

We waited too long for dessert - it was almost 20 minutes - but the manager was very nice about the complaint and dealt with our request quickly.

Was a little disappointed with the cleanliness. The seats we sat on were sticky. Otherwise quite crowded and the stickers for MONOPOLY were forgotten again

The food is OK What doesn't work is the service The people who work there, including the shift manager, are all unfriendly and not hygienic No matter when I'm there I always have to argue until they do their job properly This isn't a McDonald's, it's a circus

Something was missing again!! I've really given up on repeating this now!! Burgers or side dishes are always forgotten!! And get a nice cash payment on the bill!! I'm slowly avoiding the local store and will prefer to eat outside of Offenburg and the stores in the future There is no next time and how many times have you complained? More time to check and complain and then you will be asked to do it somewhere else by honking or being spoken to in the parking waiting area! This is slowly but surely not possible

Ambience only three stars - it was loud, some of the seat cushions were broken - there is an urgent need for renovation!

Visit on October 25, 2024 Amazingly clean branch. Employees were always on hand when antisocial customers left their mess behind. Ordering was done using the app and table service. The food came quickly and it was freshly prepared. There are only deductions for the unsightly, sometimes significantly worn and destroyed, artificial leather covers on the seats.

I don't like it anymore because the food always arrives cold. A few days ago I received BigMac, which was prepared for a very long time due to the large number of customers. That's why it fell apart and there was a lot of sauce in it at least twice as much as there should be Fries almost always come out damp from condensation and barely warm, feeling like paper. Over half a year ago I didn't pay attention to this problem, everything was very fresh

Hello, After my last visit to this McDonald's branch I was quite upset. After I got a table stand and placed it visibly on the table. Did they leave my food at the counter? My Mcflurry was already liquid. I will NEVER visit this store again. I would prefer to rate the service with 0 stars. Kind regards

The employees are very nice and the food comes to the table very quickly. However, you should wipe the tables every now and then, they are always dirty every time you visit, and almost every table is. Good for late night snacks.

Forgotten 5 things Money burned

So honestly if you can't even put a burger on top of each other properly then you should really be worried and what a loser the manager is that he even lets such burgers go through, he should honestly lose his job too, the meat in my burger wasn't there sometimes half on the burger bun so if something like that isn't done on purpose I don't know what it is, it's really annoying and the appetite isn't really there anymore when you look at it

Our order was in the drive on October 7th at 1:00 am. The fries are a joke. There are fewer and fewer, you buy a Mc menu and you get the size of fries from a happy meal. Even the Happy Meal has more content. We won't be able to get back that quickly, this has happened several times now, see picture!!!

Ice cream very solid. love it. Bababaababba

Fast delivery, and very nice supplier

Not sure why this location is filled with flies please cleanse the location.

Basically the food tastes good, location is very easy to reach. However, I just had an experience that I unfortunately have to share. I ordered something from Mac Drive. I accidentally ordered the normal nuggets instead of the vegan nuggets, which is why I drove back about 1 m in Mc Drive. There was no car behind me. When I arrived at the last window, I received a big enema from a somewhat portly gentleman (8:55 p.m.) that next time I would be sent off and receive some negative points at McDonald's. I just asked if it would be possible to trade the Nuggets. Unfortunately, I didn't like the tone at all, despite apologizing several times. The highlight was that I should just order the right thing next time. Class note.

Food cold, tables dirty, although not much going on

Moderately satisfied. Ordered food at the table, unfortunately no straws, napkins or cutlery. You can see there is a shortage of workers because not even the tables are clean.

It's unbelievable that one employee is yelling at the other to speed up, etc. Even though she's already rushed off. I go to mcs every week for work and have never experienced anything like that. Unpleasant. Pure stress in the store

The fries are unsalted every time! That's really annoying

Very unpleasant. Flies everywhere, like in a garbage dump.

The McDonalds has real heroes and very good, warm people: Sabri and Dzuli 💪🏻😊😊 . Very good staff, always friendly and helpful.

Relatively good and tasty and clean

Today's event was not satisfactory - we ordered four ice creams to take away. 2x McFlurry and 2x McSundae Point 1 - the ice cream took quite a long time to prepare. The screen at the pick-up station was broken, so you didn't know when the ice cream was ready to go. Point 2 - the toppings in the ice cream were visible, but difficult to see with the naked eye. Point 3 - and this is where I feel the biggest fraud... the McFlurry cups had no advertised chance of winning, so I was denied my chance for a small portion of fries or a McToast. Very regrettable and this will be the last visit for the near future.

The monitor for order numbers was broken, so you had to check each tray to see whether it was your own order because the numbers weren't called out correctly. The Sprite had the wrong flavor (popcorn instead of passion fruit). There was no accessible toilet paper in the toilet. The burgers were so carelessly made that you had to put them together again afterwards and the paper was wrapped around it so sloppily that parts of the burger were visible without unwrapping it. The tray rack was hopelessly overcrowded, so used trays were left lying on the tables.

Went to Mc Donald in Offenburg today at 11:20 a.m. The food came quickly, except that the Mc Ribs in the packaging were swimming in the sauce and the salad was squished into the packaging. I would have understood if it had been busy but there were just two people in front of us. Not many stars, sorry.

𝐍𝐚𝐜𝐡 𝐝𝐞𝐦 𝐠𝐞𝐬𝐭𝐞𝐫𝐧 𝐝𝐨𝐫𝐭 𝐡𝐚𝐛𝐞 𝐡𝐞𝐮𝐭𝐞 𝐡𝐞𝐮𝐭𝐞 𝐬𝐜𝐡𝐨𝐧 𝐝𝐢𝐞 𝐠𝐚𝐧𝐳𝐞 𝐌𝐚𝐫𝐠𝐞𝐧 𝐮𝐧𝐝 𝐮𝐧𝐝 handed over 𝐦𝐢𝐜𝐡 𝐬𝐜𝐡𝐨𝐧 𝐝𝐢𝐞 𝐝𝐢𝐞

The McDonald's with the most variety of food I have ever seen, apart from having a ball park, very good food at a good price.

Very expensive McDonald's, very warm inside. Air conditioning broken?

Delivered food from the train station to the ICE. Strong from the driver. Thanks!

I got a great chicken burger, no lettuce, no sauce, hopefully the bread and chicken were there.

I made a mistake with my order, I ordered a bic mac with bacon except that I don't eat pork, I went to see the waiters to explain my case, he didn't want to exchange the burger, I had to buy a bic mac again. 6.19€ I find that unacceptable, it happens that you make a mistake. The error is human !!!!

Unfortunately the opening times were wrong. According to the online opening times it is open from 7:00 a.m. and was still closed at 7:30 a.m. Unfortunately it's been like this several times. If it's open, that's ok.

It's not the best. The guys are very kind but the cleaning could be better done. The children's toys are really very dirty and give off an unpleasant odor and most of the time, after paying, things are missing. You have to always be there to check if everything is inside the envelope, if you miss this "check" when you return home it is certain that something will be missing.

Absolutely underground for a McDonalds! I waited for over 20 minutes and then received cold food and a half-melted milkshake in my hand. Then I don't understand what the employees don't understand about "no ice please" (with the drinks)?!? Every time I say it again at the counter, every time I get a friendly nod and yet I still have to get the ice cubes out of my drink again and again. Why??? Then the last few times the top of the Mc Café display looked really weird! Dirty and dusty! I then ran my finger over it to see if there was any residue from the cleaning agent... Surprise: I had a black fingertip! That just doesn't work! Then there was a young couple who were already waiting when I came in. So wait at least 25 minutes! The email written with the friendly reference to the dirty display was not answered! Sorry, but that's definitely NOT how service works!!! That was my last visit to this branch...

Just disgusting. Please avoid at all costs. It's not worth it.

McDonald's just. If you think about it, you used to come here when you didn't have that much money. Prices are rising enormously there too. The cleanliness could still be worked on there.

Big Mac was cold and chips were dry. Was disappointed😔😔 a shame about the money

The last piece of dirt! Coupons don't work! And I have to clean the table myself and can't afford cleaning

I have to say, all the MAs here are the nicest people you could meet. They are helpful, friendly and very sweet. I had a really **** day. After my car accident, I waited in the restaurant for my friends who picked me up. The staff was very helpful in the meantime. They supported me mentally and physically. I don't want to write novels but I would like to say that I will never forget these people in my life. Thank God for people like that. <3 If I ever come back to town I will 100% visit here again ♥ Thank you thank you thank you!

Really nice after the renovation. With service. I think the aunt who brought us food was a bit overwhelmed that day. Although friendly, but totally annoyed. Update: It's just a fast food restaurant. The food is typical of McDonald's and the staff is friendly. Which really annoys me and that's why I deducted a star. I have complaints with almost every order. Either the wrong dip is in there, or the burgers that were ordered are missing, or there are fries instead of salad, the best example being the 20-piece nuggets that were ordered and 2x 6-piece nuggets are delivered... you can try it. There is room for improvement in handing over what was ordered to the customer.

Eat good Fast processing of the order

very very bad service. Problems are passed on to the customer with no motivation to help the customer. I can't rate food because I didn't get any because I didn't want to accept a challenge, which is a shame for Offenburg and their McDonald's. I would give zero stars if that were possible.

The catastrophic dirty condition of the floor prompted me to write this review. Picture was taken from the drive-in on June 27th at around 1:30am. I think the pictures speak for themselves. You'd rather lean against the counter and relax instead of having the idea of ​​cleaning the floor. The shop was empty and there would have been time. You actually don't want to know what else is going on in the kitchen when you look at it like that.... Also because I went for breakfast a few weeks ago and the order totaled 40!! It took minutes for it to arrive, apparently a mistake was made. It was said... Since we still had an appointment, we had to choke down the food because time was running out and we couldn't even enjoy the food normally due to the time pressure that then arose.

Bought food at the drive-thru and unfortunately only realized when we got home that things were missing. It's difficult if you pick it up alone and everything is packed in bags to check! It's very annoying since you paid for it. This can happen once, but unfortunately it has happened to us several times! When I read the reviews here, this is not an isolated case and something should be done legally. E-mails are not answered by the operator or the head office. Very sad for such a company!

Terrible service, mediocre food, white fries, FAT Nuggets. I do not recommend at all. Except for the sign. McDonald’s. The food in no way resembles McDonalds as we know it… Avoid!

Real dirty shop, people can't even tackle 5 castles without forgetting one

Dirty, loud (especially one employee who likes to bump into each other several times while serving) and endless flies

Dear customers, always check your orders twice, employees are incapable of tracking things, unbelievable. How can you pack 20 Nugets instead of two large menus??!! Are you blind!!!?? I was surprised when I got home and found out that I totally got the wrong order. Thank you for taking my money for nothing!

Yes, it was delicious again, we just had to wait a little as it was very busy

The breakfast was just too blatant... totally recommended.

Very poor operation and service and not clean

Tastes good, tables are clean and chicken burger was really good and crispy.

Staff super unfriendly. I only wanted to get breakfast at 10:32 a.m. I noticed that I only wanted to get a cafe and an MC muffin, but that was no longer possible because breakfast is only available until 10:30 a.m. So I ordered an apple turnover after paying at the drive-thru I was told apple turnover at the window. It takes 10 minutes. Unbelievable. Today's donut was so dry it felt like it was 3 days old.

My food was simply brought to someone else. I literally had to beg to receive my order at some point. Overall, everything seemed pretty uncoordinated. :)

Today I ate the worst McRip of my life. The nuggets were cold. I will steer clear of McDonalds in the future.

Worst McDonald's ever, there's always something going on, last time I got a Big Mac without two slices of meat, ordered something wrong today, complained straight away, I was simply ignored, another reason to just go to Burger King!

Everything fits, always happy 😃

Friendly man helped me order more, the restaurant was a bit overly lit. Therefore no atmosphere

Something was missing again when ordering

the table was dirty, and the burgers were broken, the potatoes were very very pale

Clear or small? In any case, the service is good and the service helpful. It's a shame that the upholstery of the benches is broken in many places.

For the 2nd time in a row: only 1 toy with 2 Happy Meals in McDrive. It seems somehow planned.

Staff is friendly However, the food is not so good, too expensive. You can still eat hamburger fries, but they are too expensive for the portion I don't have to go there anymore, there are better things for the money

Ordered from friends. The burgers had burnt buns and patties, there was no mustard.

Just got some food. Once the fries were completely raw, the nuggets tasted completely like old oil

The order took a long time to prepare and some items we ordered were not reported. The burgers were falling apart in boxes, the chops were burnt and black, the lettuce was completely separated from the burger. One word horror. I will never come to this restaurant again.

It's a normal McDonald's and most of the employees are very nice. The only problem is when a burger is forgotten and you only notice it when you get home because you ordered take-out... who wants to eat when you order it?

We tried the new breakfast in the morning. The products were delivered quickly, were fresh and tasty. The service was great, Ms. Kirchner surprised us with fresh pancakes as a dessert to try. Everything was freshly cleaned and clean. Thank you!