McDonald's in Laatzen

Fine. If the streetlights aren't working, you could report this to the city of Laatzen. I just did that. The entrance to McDonald's was difficult to see in the dark. But: you were supposed to order on an oversized touchscreen, which unfortunately kept freezing. There were still enough staff there - they just didn't seem to want to serve me. I stood at the counter and was ignored. If McDonald's has installed video cameras, please check. Saturday around 7 p.m. There I was with my planned order of 24 Big Macs, cheeseburgers, etc. Therefore, the mandatory points above are nonsense. Ambience: see lighting. Service: see the attention and food: zero. As all three categories should be rated. Thank goodness the competition never sleeps; I got rid of my order at a burger chain in Wülfel without any problems. Addendum: It's not this place's fault that I don't go there anymore. The McDonald's app is so poorly programmed, and the screens in the lobby don't work properly, that I had no desire to buy anything there. It can't be true, but it's true: I first have to update, then authorize location requests, and then—still—can't order anything. Access to purchased goodies was also blocked. As you can see from the video camera recordings, we turned around and drove away. Perhaps we should boycott McDonald's until they offer satisfactory solutions. This also applies to other losers in the area of ​​app-based controls (ceiling lights!).

Milkshake warm and half empty. It took HALF AN HOUR for 3 things and there were 9 people in the kitchen. Citizen Patty burned. Staff incompetent and unfriendly. I've never eaten at such a bad McDonald's. Preferably 0 stars.

What can I say 30 minutes for a cheeseburger and 20 nuggets respect. They stand there with 9 people and no one does anything really terrible in the place

I thought McD is a fast food chain where we can get our food quick! In this place we are waiting for 30 minutes, everyone move very slow!!

Quality as always, service super slow

It's a shame that sales come before hygiene here. Absolutely dirty. The trash cans in the toilets were no longer visible under the piles of paper. In the outdoor area, garbage flew between the guests. All return points would be completely overcrowded and too rubbish. I would rather wait 5 minutes longer but not have to eat in the dump. In addition, a warm burger would taste better than a cold one. Service is also a foreign concept to the employees. If it says order and pay above the checkout, I don't want to hear the answer that it's not possible. The branch is probably set up incorrectly or they can't read. Even the hint that it is there... Ordering would not be possible here.

Friendly and fast team, delicious food and drinks. Everything was perfect here. Top.

Nothing is made as pictured. The burgers were lukewarm, extremely thinly topped, and dry. I don't want to go any further.

McDonald's just... The store was clean and the service was friendly. What was to complain about - the donut was bone dry. Tasted like it was from the day before yesterday.

Really underground. You wait an incredibly long time for your food. After 20 minutes still nothing. And that on a Tuesday. Incredible.

Completely overwhelmed staff, waited > 30 minutes for the food

He insulted and disrespected employees because he didn't understand us, The 20 press chicks were dry and cold And the ice cream machine was broken again, Well, next time we'll go to bürgerking🤷‍♂️

We were in transit and needed a quick snack, which is common at McDonald's, not this McDonald's. It took far too long and there wasn't much going on until an employee finally came to the table, not with food, but with the news that the salads we ordered weren't available, so it was reversed and the money was refunded. The apple turnovers I ordered also took far too long. The toilets were very disgusting, not a particularly recommendable McDonald's.

The McChicken Classic was ok, but I found the service and ambience terrible.

Very disappointing, service and customer orientation make no sense at all, supposedly the systems are always broken. From today on it's better to walk 5 minutes to Burger King

Forgot to give milkshake, friendly woman helped while clearing away

Ordering only possible via machines, not so great.

Purely because of McFlurry. Not available. Brought milkshake, 2 items in total. 50% wrong. And there was NOTHING going on... You really can't go to McDonald's anymore. No matter where...

Unfortunately there was only chaos. I never had to wait 30 minutes for my food. I got Cola without syrup. The dirty dish racks were overflowing with trash.

Well... It was good. The best part of mcdonlds is the go in < Grab < go out.

Good evening, I was there at 7:99 a.m. I ordered an MC rip then someone like that served me, see below. And then I got this burger see below. Afterwards I urgently had to go to the toilet and the employee didn't want to leave me so I did what he wanted. Then he put my head in the toilet.

Long waiting time. Unfortunately, it wasn't until we got home that we noticed that not all of the food had been packed.

Decent restaurant, staff friendly, food came very quickly. Toilets clean, but smell very strong. All in all solid.

So, I really wonder how you can be such a shitty store. Every time I order food there online, I wait at least 1.5 hours for my food. I call 3-5 times and no one answers. And these are just 2 of many examples of what is going badly at this restaurant

I had to cancel an order due to a problem, which was not possible with Lieferando - the nice colleague in the branch kindly took care of this and I got my money refunded immediately

The 5 stars here do not refer to the food itself, but rather to the fact that you get exactly what you expect from McDonald's and in the usual quality. That's exactly what you expect. The shop is sometimes a bit dirty. Emphasis on something... but that's also clear. Children's birthdays etc. usually take place there. And as a company you can't always guarantee 100% cleanliness. But aside from that, I think that's normal too. But whenever I have something to complain about, the staff is polite, friendly and super helpful. Which for me is definitely more valuable than just always having a shiny shop. Therefore, 5 stars from me, I like to come regularly and will continue to do so. There are significantly worse restaurants... that can't even meet a McDonald's standard and have a lot less to do. Best regards. I hope the review helps you all 😀

You wait over half an hour for food

I accidentally ordered nuggets. F..z dry.. is this what plan nuggets look like? The Iranian lady said that's normal. Cold and dry is normal?

An amazing experience. The service was good, the food had good quality and quantity too! I really recommend especially their milkshakes 🥰

What can I say. I AM A FAG TOO!!!

Actually 0 stars, the employees here need over half an hour to make a few burgers. Just ridiculous. Eat here again, no thanks!!!

I don't know if McDonald's is doing so badly financially that they have to cheat. My order was missing a cheeseburger and instead of a chicken and cheese box I got a 20 nuggets, which is a quick 5 euros and then it's packaged so well that you can At peak times you can't check whether everything is there. Thank you very much A real new Burger King customer

Catastrophe.... If you go to McDonald's, you expect good quality and fast service... Neither is available.. I would have liked to give 0 stars.. Never again

Wait half an hour and then the order drops

Food was good, even "hot" by McDonald's standards, but the machines were beeping so loudly... no one thought it was necessary to check for the fries - so in-house became ToGo for a lot of people.

Technology doesn't work, it takes forever! Once again at MC

I waited 1 hour for my food and only got a free mc menu voucher the store takes 10 years to make food

We've ordered food here several times and it's usually always been okay. If something was missing or the quality wasn't quite right, it was replaced quickly and easily - very customer-friendly! The branch has recently started delivering directly to my home. I tried it straight away and the food arrived still warm, which reflects the delivery time of around 10-15 minutes. Overall a good experience, everything was fine. 😊

Noch nie so einen schlechtes Mc Donald erlebt bzw. gesehen! Dreckig überall, Fußboden voller Müll und Essen! Wc Katastrophe! Wartezeiten ohne Ende alle Gäste genervt und warten extrem lange auf ihr Essen und dass im Schnellrestaurant!!!! Das Personal völlig überfordert und schlecht ausgebildet! Nicht weiter zu empfehlen! Leute fahrt lieber ne Stunde länger und ihr bekommt das Essen bestimmt immer noch früher! Note 6-

There was vomit everywhere on the playground, in the men's bathroom. When asked, the staff said they didn't have time to clean it. At some point they spread the vomit on the playground with a (!) bucket of water in the parking lot. I don't even want to know what the kitchen looks like. After this experience, I probably won't be able to eat at McDonalds again for a while. This branch is a case for the health department.

25 minute wait at the drive in. Plus unfriendly staff and cold food.

Extremely long waiting times, unclean (toilets full of vomit) and the wrong food

At this point I have to say a lot of praise for the service We ordered a big Tasty Bacon without tomatoes and with extra sauce in the drive. Unfortunately the burger was made completely without sauce, which can happen! We then went back and let them know. The cashier was super friendly and we immediately got a new burger and, as an apology, a voucher for a free McMenu! This is how you keep your customers. Of course we wouldn't have asked for a voucher but it simply has something to do with customer satisfaction and they definitely achieved that! Otherwise, all the side dishes were fresh and hot right from the start

I have to revise my initially very bad, 4-month-old recession today! It's extremely rare that I write something about McDonald's and I generally think it's a shame that so many branches obviously have very little fun in preparing the food. This can be clearly seen in sauces that are not distributed, quantities used in completely inappropriate quantities and general things that later decide whether McDonalds taste good or not. Fries that are sticky and not fresh, burgers that are carelessly thrown together with sticky breading, etc. Everything was perfect here today! Even the buns were toasted inside, the sauces were perfect, the quantities were perfect, the fries were perfect, everything was clean here and very friendly! So who would have thought, I strongly suspect that if this adjustment continues, it will soon become a 5 star branch! Keep it up! I can recommend it without reservation!

Typical McDonald's, everything in the normal range neither particularly outstanding nor anything particularly negative. As is so often the case, automatic ordering machines are not a reliable thing.

Missing food and drink Never again

The crispbread (burger) was ok but a bit dry, I would have liked a bit of sauce. The waiting time was a bit incalculable, I would have liked to go to the hardware store next door in the meantime, but I had no idea that I would get the food after just under an hour. The order was incomplete, but the missing components were found by others on the floor. I think it's good that the shake machine was broken, in times of climate change it's important as a global company to be sustainable. Great soundscape for field recording (the sound when you get bigger or smaller in Super Mario played constantly during the one hour waiting time. Is there somewhere you can play along?! I would definitely have cracked the high score in that hour). 0/10 wouldn't recommend. Luckily I wasn't in the toilet. The overflowing wastebasket at the sink blocked the way.

System failure. Actually a disaster. 40 minutes waiting time is not that great... The staff was still nice and friendly 😁 I didn't think it was quite as tragic

What can I say. My low temp expectations weren't met. Had to wait for almost an hour, even thought it wasn't that packed. Even when our number was supposedly ready, it wasn't. The order of the tickets seemed pretty random. When we finally got the order, things were missing / sold out and the food wasn't that good. My spicy burger was basically missing the spicy source. As for the atmosphere ... its mcdonalds

If it were possible, I wouldn't give a single star! We only drove from the area of ​​the "restaurant" on the side strip in front of the area and discovered that all the food we ordered was cold. My little one's behavior was very unusual. She tried many of them, but didn't want to eat it and said: "It doesn't taste good." These were all things that she normally eats without any problems. After a short time, my children started vomiting. Before, they had nothing and were absolutely healthy I'm really speechless about what you get in this "restaurant".

It has nothing to do with the food or anything like that, but the company in general. The fact that you as an applicant have literally lied, that you have not applied or are needed, even though you have already made an appointment, even by telephone, is a bottomless impudence. I don't recommend anyone to work here.

Super nice boss, very friendly, very customer-oriented, here I still have the feeling that the customer is king!

We waited about 15-20 minutes for 2 Big Macs. There were tablets with trash everywhere. The floor in the guest area was full of grease.

The tables were dirty. The food was cold and thrown together carelessly, even by fast food standards. The condition of this restaurant is consistently disproportionately bad.

Unexpectedly long waiting time for my small order. This time everything was warm.

As soon as I entered the branch I noticed that the cleanliness was lacking. The tables were sticky and had leftover food on them. Had to make a makeshift wipe down the table and bench myself. Worse still under the tables and in the corners. There was almost no initiative from the cleaning staff present. The return shelves are full. The service appeared to be a bit disinterested.

Very beautiful and very hardworking.

It's a nice fast food restaurant. We really liked it 👍. Thank you, it was also very tasty. And we had a lot of fun

I ordered a menu, but not everything I ordered was brought, which is a shame for such customer service

A Monopoly sticker was already halfway peeled off the cup, which we found strange. When you redeem it in the app, you get the message “invalid code” 😂 The employees probably also want the Gold Card…

No toilet paper, no clean toilets. Food is average. Can you definitely do better...

I ordered 5 cheeseburgers there yesterday, a Mc Rib and a Royal TS. When I arrived home I noticed that the Royal TS was missing and I had been given hamburgers instead of cheeseburgers. So I've already been cheated out of almost 10 euros. The burgers were so clean that I've been fighting stomach cramps since 2 a.m. It was the last time I bought anything from you. You should be ashamed of serving people such crap...

Check your order upon receipt. Double burgers are served as singles and/or things are forgotten.

Although there was nothing going on at that time, the good burger and the fries were lukewarm...what's the point?? I'd rather go to Obi's currywurst stand next door. Sorry dear McDonald's.

The food was surprisingly good. Eating The M Citizen Grid Potatoes. SPRITE AND CHILLI Chicken Mc Nuggets. 16 euros

Food was okay as McDonald’s food goes, but I had to wait more than 20 minutes between ordering and receiving my takeaway. If you need to go there, use the drive-in if possible.

Had to wait quite a long time. We took the food with us. Despite the short journey, everything was cold. It's really not worth the money anymore

Friendly staff. Eating in between meals is good. The ambience here is not that great. Lots of free parking spaces are available.

Typical McDonald's, but a bit dirty. The floor was sticky, the tables were so dirty that we wiped ours ourselves. Even though the line-up was good and not really full. Food also came quickly and was freshly prepared.

Yes, you can, sometimes you don't always have to

Today we stood at MC Drive for 35 minutes to get cold burgers. No compensation and no apology.

Very nice and young staff As with any McDonald's standard ambience, the food is very modern

I've been waiting for 26 minutes and nothing. after prompting it moved. Neglected McDonald's

Drove in at 8:30 a.m. as the only car, waited over 15 minutes for two cappuccinos because three people at the same time couldn't handle the coffee machine...

Unfortunately, this branch was a bit too dirty and the toilet also smelled bad. The staff was not at all well-coordinated. The food was delicious as always. Maybe the shift manager was simply having a bad day.

Underground srrvice, endless staff who don't know what to do, incredibly unfriendly. The chicken piece on the bun was definitely smaller than other MCs. Very unclean and incredibly smelly toilet. We should have left as soon as we saw the broken monitor above the exit. Never again! I would have liked to not have given a star!

dirty atmosphere most incompetent employees loooong slowest service ever! Any detour to another McDonald's, no matter how long it may be, is the wiser decision!

Worst McDonald's we've ever been to. Dirty, service non-existent. For breakfast you let us order cappuccino, which wasn't available, and you served us two frozen muffins... Unbelievable!

By far the worst McDonald's branch I've ever come across. A Lieferando order will not be processed. Nobody available. Paid in advance and no delivery received. Shut up! You weren't noticed at the drive-in counter and had to wait 15 minutes for a response.

Just bad! The staff is slow, unmotivated and unfriendly. The place is completely dirty, whether floors, chairs or tables. I ordered using the app and had to wait over 40 minutes. The employees shout at each other across the store in a variety of languages. Really bad hole. The "food" isn't the best, but it's definitely undercut here. Cold burgers, wilted lettuce, melted ice cream. Anyone who can't even manage that should do something with citizen's money or become a goldfish breeder.

Trash can full and sat in the drive in for at least 20 minutes. This is not fast food

Cold food even though we waited 23 minutes for the order. No soap in the toilet. Unfriendly staff. Standing expansively behind the counter, chewing gum.

Worst Mecces I've ever experienced, completely disorganized, you often get the wrong products or some are missing. I recently had the cabbage stalk on my chicken burger.

My order was missing sauces and the overall environment was dirty and disorganized.

The way to McDonald’s is signposted and is easy to find even without a navigation system. You can already see it from the main road. The drive in is modern and well structured. The parking lot seems a bit tight, but you can park your car on the surrounding street. Everything worked perfectly.

The milkshake was rancid, there were also problems making the shake, but instead of saying there are problems and therefore no milkshake, something is given out, which is already bad. 🤢🤮 Since it wasn't consumed on site, it was of course only noticed on the way home.😕

The MC Donalds in Rethen is no longer visited. Last time before last we waited 45 minutes for food, 4 people 2 happy meals and 2x salad. Waited 30 minutes for a happy meal and ice cream today.

Relatively small, busy and dirty McDonald's. Despite the many employees, there is leftover food and dirt everywhere, and tray carts are full. Same thing outside: dirty and uncleaned tables - unappetizing! You have to wait a long time for the food, and it isn't always exactly as ordered.

Even though we were the only ones, it took a long time for the food to be delivered.

Wait 45 minutes for food so that you get lukewarm food and half of it is missing

Bad team of employees except the giant

Waited 30 minutes for the order!! It doesn't work at all!

Haven't been to McDonald's in 20 years. The citizen looked and tasted like something from the leftover bin. And that for completely exorbitant prices. For five euros more, I can get a real meal somewhere else

The women's toilet was really disgusting, a smell. Otherwise everything is okay.

Waited a long time in the mcdrive

were expecting worse, but this McDonald's is pretty average.

Pleasant coworkers. There was no more apple turnover (11:40 p.m.) and I was asked if peach was okay too. I thought it was great that you asked beforehand (just because of allergies). They packed 2 peach pockets instead of one apple pocket. I ordered at home and then picked it up via McDrive. We waited in the car for about 7 minutes (there was no one at McDrive except us). But I found the waiting time to be okay and with kindness you can sort out almost everything.😊

Everyone there was just eating and talking while customers waited for their food

The McDonald's wasn't kept clean, Inken. The food was good but the prices are too expensive. There was a children's area and the food didn't arrive on time and sometimes it doesn't arrive properly.

Wanted to quickly enjoy a vanilla milkshake in McDrive. Only 2 cars in front of me. Still waited over 15 minutes because the first car had to wait a long time for a normal order. Instead of putting him in the waiting area, everyone was allowed to wait. When I got my shake, it was also chocolate. Awful