McDonald's in Geesthacht

I was deceived by an employee at McDonald's, please clarify this

Unfortunately today, once again, we didn't get what we ordered in Mc Drive. And unfortunately it was only discovered again at home. Wrong items, cold goods, missing items. The branch is difficult to reach by phone, nobody knows anything and you are promised free menus that you can't pick up because later nobody knows that you called. And it's particularly sad when the child doesn't get what he ordered in his menu (even on his birthday). Very sad and doesn't make me want to visit this branch in the future. We prefer to go to Bergedorf, even if it is much more complicated and takes longer.

Wanted on March 30th Celebrate my daughter's birthday there. It was agreed in advance by phone, they were there on time, but nothing was covered. We placed our order and pointed out that we had reserved a birthday table for today. The colleague at the checkout apologized and said he didn't know anything because he hadn't been there for a long time. Luckily the big table was free. We send the children to play in the hope that the table will be set quickly for the birthday child as promised. But nothing happened. The order came and a toy especially for the birthday child, but that was all. It's a shame my daughter was very disappointed.

Very often Mcflury machine breaks

The burgers are getting smaller and slapped together more carelessly even though nothing was happening

We took food home with us when we noticed that the Hamburger Royal cheese was missing. This happened to us for the second time. Now there are always checks, at around 7 euros that's not funny

It gets worse and more expensive every time. Whether you get what you order is a matter of luck. But it's clean

Unfortunately things are often forgotten. At the moment it's just fine because it seems like they have different staff. But it could be better and cleaner outside with the children's slide and the tables and chairs plus all the cobwebs everywhere. These round off the appearance again. Sorry but unfortunately true.

A McDonald's like any other. Not better, not worse 😀. Drive in only used

Unfortunately the fries weren't hot. Burger was okay. Unfortunately, the tables were all dirty and you had to clean them with a napkin. What was terrible was the cigarette ashtray at the entrance, it smelled terrible. Toilets had no paper....

I haven't had anything so bad in a long time. I would like to give it 3 stars, unfortunately that's not possible!!! For the "M" 7.50€ and then no suitable packaging, fries lukewarm despite waiting for 15 minutes, RUDE. MÄCCES IN GEESTHACHT JUST CAN'T GET IT DONE. THEN I'D RATHER GO TO THE GRILL ON THE MOOR.

There's actually hardly anything to complain about, but one thing is really bad... The floor between the checkout and the pick-up area. The entire area is super greasy and I've slipped a few times. This is a test of courage, especially for people with walking difficulties, and I agree. The floor there actually needs to be wiped more often with a degreaser.

We ordered food and only got half. Buy a Happy Metal and your child won't get any toys or fruit. Sauce is missing with the fries

I think this McDonald's is still one of the better ones in its category. Something is rarely missing from the drive-in, the staff is 98% friendly and the place is usually clean. Waiting times are short and there are enough parking spaces. What I think is a shame is that they don't deliver in the direction of Schwinde - that was possible about 2-2.5 years ago, but not anymore. Maybe that will change again?!

I had a larger order to take away and when I got home I noticed when I unpacked that 3 burgers were missing. Cost approx. 10 €.

Staff is extremely slow, there is almost always a traffic jam

Celebrated the second part of the children's birthday today. I was pleasantly surprised, very surprised. The store was full. Nevertheless, everyone made an effort. We had announced it in advance. Thanks for the impeccable service

When eating take-away, I recommend checking the package you receive is correct. With large orders we've had something missing twice now. Since we usually eat in the car to continue our journey, this usually only becomes apparent later. It's not hot anymore either. The ice cream is usually made early and then sometimes sits at the counter for 10 minutes until you have your complete order.

Rudest and slowest McDonalds branch I have ever experienced.

The service has really changed in the last 3 years, which is why I would like to change my previously very critical rating to a positive one. Everything always happens quickly and there are hardly any errors when ordering. The service has also become nicer.

When there are fresh flowers, you know that a lot of passion and enthusiasm is being put into the work here. Thanks for the surprising look at detail on the Cheat Day excursion!

Long waiting times now, completely overpriced

Once again, paid items were missing from my order. Furthermore, the staff seems constantly stressed and the shop is unclean in the guest area.

Nothing special. Just like almost every other store

Food came quickly and hot, unfortunately a terminal was broken and the displays indicating when the food was ready also didn't work

It would be nice if the employees at the drive-in would check whether everything is inside. Every third time something is missing. Sometimes no fries at all or only 2 of 4 burgers inside. This is so annoying. Please make an effort.

I've never seen such a contaminated shop. Where is the hygiene supervision when you need it? If the children hadn't pushed us, we would have turned around on the spot (but then only slowly because of the greasy floor). We only had the Happy Meal twice. For the adults there was bread and toppings from the Aldi around the corner. (01/17/2025)

Well, what can you say, the cashier hardly speaks German and waiting 15 minutes for the food in the drive is really a brilliant achievement!

Food is typical McDonald's. Service is bad. Already received incomplete orders several times.

A MC Donald's like many others. Always delicious when you feel like a burger.

Just bad. Either something is missing or special requests are ignored. Personnel are constantly being replaced. Just bad

E charging stations available. Very good.

Long waiting time, bad service.

Our order was hot, as it should be, and arrived at our table quickly. Plus a nice smile from the waitress. We liked it. We'll be back.

Went there again in the late afternoon on January 2nd, 2025. The food is just McDonalds. If we didn't like it, we wouldn't be guests every now and then. What we absolutely don't like here in Geesthacht in particular is the cleanliness. This is by far the dirtiest McDonald's branch we know. We've been guests in other countries and continents. But we've never seen anything like it. And yesterday was no exception. The last few years It looked like that every time we visited. Sometimes more, sometimes a little less. The floor was already dangerously slippery. Not a table was clean. You can always see guests cleaning the tables themselves. When we spoke to an employee, he was clearly not there thrilled.And of course someone else should actually take care of it and he'll let them know. Nothing happened until we left the branch.Guests came and cleaned themselves.It's a shame that McDonalds didn't intervene.There are enough reviews about it here Topic.Acquaintances and relatives also know this.

I ordered a chocolate bag and spicy chicken Mcnuggets. I didn't get either. How do I feel? Enraged!!!

The order was once again incomplete and a burger was wrong, went there again and didn't even offer an apology but a blunt sorry. Not recommended!!!!

There were two of us in the completely empty store on December 27th. Trays pile up in the return area. But the worst thing is the staff who slam your tray on the table without saying a word. Please avoid this business

Tables, benches and floor extremely dirty. The food was prepared quickly and would taste quite good if you weren't so disgusted by the dirt around it

You can no longer order Walum. I want Mcs. Her …

Unfortunately, I waited forever. Because McDonald's now offers a delivery service and there are so many orders, this order is preferred. This means that there are longer waiting times even though there is no person in front of you.

Dog shop. Disrespectful service. Just rude to you, not helpful. The store is extremely dirty and the staff is not hygienic.

The cleanliness has deteriorated considerably. You have to be careful not to get stuck to the ground.

You know what a McDonald's looks like, so do the others. Some of the tables are still greasy and some of the toilets smell very unpleasant.

Just like you know McDonalds.. All the same..

Really very clean and friendly staff. The toilet facility was clean, but smelled strongly. But otherwise everything was great.

Once again something was missing from the Mc Drive order.😤😤😤 Unfortunately not the first time. Check your order immediately.

Things are constantly being forgotten.

Mac Donalds in Geestacht (Düneberger Straße 119, 21502 Geesthacht) ist mit Abstand schlechteste Restaurant der Deutschland. Die Tische sind schmutzig, obwohl halbes Restaurant leer war. Der Boden ist mit fettigem Belag geschmiert ,das die Schuheabdrücke zusehen sind. In Toiletten unerträgliche Geruch der Desinfektionsmittel. Die Speisenqualität wünscht auch was besseres erwünscht, nachträglich war ein schlechtes Gefühl in Bauch. Ich würde jedem empfehlen ein großen Bogen um diesem Laden umfahren. Jurij

For a fast food restaurant it's good.

In itself a nice located restaurant. We placed our order at the terminal. Looking for a seat was the first "highlight" - all the tables were dirty and smeared. We then cleaned the selected table on our own because the staff watched us but didn't offer anything to clean it. When the food came we were very pleasantly surprised as the burgers and nuggets were very fresh. But the climax came when we were in the toilet. I haven't seen something like that in ages 🙈 well next time it will be the drive in counter.

Was just at McDonald's. Cleanliness was bad today. The mcflurry that I ordered from the Mcflurry was unfortunately not good today. The caramel tasted very rancid. That was very disappointing for me today. The cleanliness of the branch leaves a lot to be desired. There are chips and paper all over the place The floor used to be cleaner, I hope that changes again

Every euro you spend there is wasted money.. Had a Mac Rib menu. Fart-dry sauce is probably applied with a brush. With a very, very small brush. 60 percent Cola made from ice. Fries were OK. And everything is Minni..

There was no "food to the table service", well OK then you just wait 10 minutes on the smooth, grease-covered floor in front of the checkout. Freshly made fries and Big Tasty cold, luckily Coke too... Finding a table is difficult with a tray in your arms, as you slalom around old fries and napkins on the floor, where you walk past 10 dirty tables until you find a clean table. Food tastes like McDonald's, just cold, but otherwise OK. My insider tip is this shop if you like things dingy. A small picture from the coffee corner speaks for itself. Bon appetit

Unfortunately everything is dirty here, and the only thing that gets done here is to please wipe down the tables. Given the prices and the standard that MC follows, it's a disgrace - I suspect a change of operator, it was better in earlier times and I miss friendly faces...

The food is adequate for a McDonald’s. The burgers aren't just thrown together, they're built. The service is also positive. I had an order to take away that was incorrect, only noticed it at home and addressed it on the next visit. An apology was made for the error and he was appropriately compensated. The ambience is worth 2.5 stars to me because it is not clean at all, most likely because the store is almost always very busy.

Always tastes very good. I love the apple turnovers and chicken burgers ❤️

Not particularly friendly staff. Particularly dirty tables, after asking an employee to please clean the tables, nothing happened. It's not particularly cheap at mc pom.

Often very busy, but things are dealt with as quickly as possible, take some time with you, and are very friendly

Absolutely not recommended. Staff completely overwhelmed

The food is just McDonald's, so no review. You know it. Unfortunately, something is forgotten or put together incorrectly with every order. The waiting times for orders are significantly too long. The restaurant is also very dirty. Everything here was much better and cleaner.

Unfähiges und gelangweiltes Personal. Wir gehen hier seit geraumer Zeit öfter Frühstücken und bekommen NIE unseren Kaffe in Tassen!!! Entweder ist der Geschirrspühler defekt oder man versteht uns einfach nicht. Bitte dringend etwas ändern.

Strategically good location, the usual quality of McDonald's, a friendly team, enough parking spaces right in front of the door, there is absolutely nothing to complain about here.

All the tables are dirty and stained, there are no napkins, the floor is very greasy, there are leftover food everywhere, it should be cleaned

My order is not confirmed online by the staff and this is the third time now, I open the app and the app asks if I would like to pick up and previous orders are not confirmed and points are not credited. Sad for the Mcdonalds in Geesthacht!

Dirty, needs to be cleared and cleaned more often.

Dirtiest McDonald's we know. Tables not wiped. There was a spill on the floor that wasn't cleaned up, even though nothing was going on and employees were made aware of it. Burger meat was burnt, fries not salted. This McDonald's is really not recommended.

Every time we buy something in the drive, something is forgotten, we have never had everything we ordered, which means we always have to check everything, which is really annoying Because the employees only have to read from the monitor, but that, like the German language, seems to overwhelm some people's abilities, it's really bad how the store is deteriorating.

I went there for a bite to eat 3 weeks ago and couldn't sit down anywhere because everything was soggy. (11:00) even the floor in the whole store is so greasy that you have to be really careful not to fall. This week I went there again. Absolutely the same picture. Even the window panes are so greasy that you can hardly see out. I don't understand how a chain like this can afford this. Disgusting!!

Dirty tables, dirty toilets. When will it be cleaned? Waiting time is unusually long for a “fast food restaurant”.

Very good connections for car drivers; sufficient parking spaces available; a relatively large branch; unfortunately very dirty and dirty at the time of my visit (sticky floor, dirty tables, no place to linger); certainly not the norm, but there were still enough staff present to keep the store under control; The food was at the usual level, there was nothing to complain about.

McDonald's, employees do their best, when it's full it's sometimes chaotic. You can do it

Unterirdisch Papp Bürger! Mr. M müßte heißen Mr. Würg! So teuer und so eine mindeewerige Ware zu verkaufen! Ekelhaft! 2 Euro woanders dann bekomme es frisch und 1000 mal besser!

We went there twice in a short time because we promised our children. After the 1st time, our littlest one vomited several times the next morning... (I just thought it was a coincidence and not McDonald) In the evening my son stayed up all night and vomited... Still didn't think about the store 😅 And yesterday we were there for the second time and now my wife is spitting all night and morning... I've already noticed that hygiene isn't taken that seriously there... I hope that changes again. And once our entire order was simply forgotten, they didn't notice and after 30 minutes nothing came... Unfortunately it has slowed down a lot... Tables are always very dirty, the chairs outside are broken etc etc etc… the manager or the boss seems to have changed.. I wish you all the best and hope you get it back together...

Waiting time good, clean, drive in a bit difficult, contact area too short

I have no idea how Mcdonald can be so popular. The cola was watery, the fries tasted like nothing and the m "burger" was disgusting. The sauce tasted like vinegar and mayonnaise. Then there was a bit of lettuce and onions on it - the cheapest of the cheapest. I know why I wouldn't eat this stuff otherwise.

The shop is very dirty. . Eating takes forever. Update 8/21/24. The shop is not cleaned at all in the evenings. No table service. Scoreboard out of order. And I'm not surprised that they are rated poorly.

Nice staff, but most of the employees just stand around instead of processing orders or even cleaning and clearing the tables. All tables were completely greasy.

That was definitely the last visit. The more modern it becomes there, the longer it takes for the order to be ready. Waiting in line at the checkout for 8 minutes until someone comes to take the order. 25 minutes from entering the location to receiving the goods. I'm not used to something like that.

The food and service were OK. Since there were a lot of guests there, it was very loud.

McDrive works well, especially if you have already ordered and paid via the app

Seems to have a hygiene problem. Had problems twice after visiting and having a shake/ice cream. Was told the same problem by someone else!

Outside area very dirty. CITIZENS looked very clapped together.

Dingy shop, tables dirty, so only took a coffee to go

Everything tastes bad, the staff is unfriendly, the floor is sticky, the tables are greasy, I had diarrhea and flatulence for a week

0/10 Service works slower than my grandma, queued for 2 small things. All the orders after me were ready before mine, McFlurry was made while my little chicken citizen wasn't packed yet. Delicious half melted McFlurry to eat!

Buy a new ice cream cafe machine... the part is completely scrap if it's true!

Employees seem more interested in each other than in the guest. While the food is being served, people continue to chat and just press the bag into their hands. To top it off, instead of two McToast Cheese, there was one with ham. Only noticed when I took a bite. More than just unhappy as a vegetarian. Here too there was only a careless apology, not even a drink or something similar was offered.

Only received half of the order and then no insight was shown.

Maschalla, 3 o'clock grabbed a burger and snacked on a few fries. 10/10

The last time a burger was forgotten, unfortunately I was in a hurry and didn't check it on site. I only noticed it at home when someone was allowed to go hungry. Today 2 order machines are broken and at the checkout they don't look at you with your ass and brush you off after 10 minutes... thanks for nothing

The roses at McCafe really surprised me. That makes a very good impression. You can't help the quality of the food. This is typical fast food, but the employees are really nice and helpful.

I am absolutely disappointed with my last visit to this McDonald's. As someone who orders Plant Nuggets for personal reasons, I was horrified when I was served regular nuggets instead. This is not only a serious mistake, but can also have health consequences. But that wasn't all - when I told the staff about the mistake, they actually laughed at me! Such disrespectful behavior is completely unacceptable. I expect much better service from an international company like McDonald's and I won't be coming back anytime soon. Very disappointing and an absolute disgrace!!

Was there yesterday after the Germany vs Scotland game. I ordered a strawberry cake and then discovered that it contains gelatine which I am not allowed to eat. Up to this point it's my fault because I didn't inform myself so everything is fine. There was actually a lot going on and the employees seemed stressed (I understand that). I went to the food counter and asked a lady with a black T-shirt, brown hair and glasses if it was possible to exchange the cake for another one. She said “No” in a cheeky, annoyed tone and referred me to the nutritional table. I also understand up to this point. After all, goodwill is not an obligation. Next, I actually wanted to simply hand the cake over to the lady so that one of the employees could eat it because it was a shame to throw it away. But before I could even finish my sentence, she suddenly snapped at me and said "I can't give you another cake just because it has gelatine in it, go to the colleague (from McCafè) and buy a new one" even though I actually wanted something wanted to say something completely different and simply wanted to offer one of the employees there the cake I had already paid for. I understand that it's difficult when you're stressed, but you should still stay down to earth, not arrogant, unfriendly. And above all, listen and make excuses. If you can't stand stress, you should simply choose a quieter job where you don't have to complain to customers. I then handed the cake to the McCafè employee

Coiffure eating fast food is okay. Service was friendly and quick.

I think the service is getting worse and worse. What's so difficult about ordering 3 burgers? I had 1 Cheeseburger, 1 MC Chicken and 1 Big Tasty to take away. They asked 3 times without letting us finish and we then received a bag with 2 burgers. After another conversation we got 1 chicken burger, 1 MC chicken and 1 Big Tasty... annoyed we gave up and ate our lukewarm burgers. A while ago we ordered a Coke Zero and a Coke...no one could tell us which drink was which. Wild negotiations broke out because I got 2 Cokes.....yes, but I had to know which was the Coke and which was the Coke Zero, otherwise I would have health problems if I got the one with the sugar substitute. It's becoming increasingly difficult to get the right food there despite ordering correctly. I think I'll avoid dining there in the future. A pity.

It's a shame, I just wanted to eat something! The restaurant is very dirty, there is rubbish everywhere, outside it is the worst! A pity

Easter countdown and ice cream machine broken again on the day when it costs €1. This is now the second time in this campaign. Probably intentional!

So we are regular customers in Geestacht And today we ordered strawberry cake and the cream was in the cake, the last time the strawberries were frozen on the cake. We ordered a cherry bag that was more burnt than I have ever seen in my life. Unfortunately I don't recommend getting anything there.

I wanted to order today and was the only one in the restaurant. I paid extra attention to it. Then at the ordering terminal I was rudely "asked" to leave the store because only one customer is allowed in the store. I turn around and another customer came in after me, passed me and went straight to the checkout. Despite my objection, I was "asked" to leave the store. Well, with the masses of customers, you can scare away some people.