McDonald's in Ibbenbüren

Something is always missing from the order at the drive-thru!

Waited only 30 minutes for food, fries and burgers were cold, brought back, the employee was rude and said we'll warm it up again, we said please reheat, what did we get, fries soaked in grease and the cold burgers again, you pay for that...never again

Apparently I just made a typo and had two Cokes in front of me instead of a menu. The employee who brought me the food brought me fries and mayo without specifically asking for it and without recalculating it. This is how customer service works 👍 P.S. You could Maybe make sure you get charging points with 150kW or more, that would be great.

Hello, last Saturday I ordered 3 menus via the McDonald's app (mobile ordering). I waited over 20 minutes in parking lot 1 for my order and even had to ask McDrive. I thought mobile ordering would be quicker, but unfortunately that's not the case.

Well, it is and remains a McDonalds. Quickly order, eat and move on. Only I wouldn't recommend the salad as a Dutchman. Cannot be compared with that in the Netherlands.

Since Corona, you can forget about the restaurant, the employees are super unfriendly both inside and at the drive-in counter, and the worst thing is the food is always only lukewarm, a disaster. Update: Have been there again for a long time, conclusion always checks your order, several! Orders were forgotten, absolute juice shop.

Sorry, but unfortunately there are too many people working there who don't even understand a minimum of German and apparently can't read orders either 👌

Actually I have no words. You should just skip the out-of-home delivery service! You don't need to know anything more! Oh and the one star is for the (late) arrival...but at least.

Do not accept vouchers. You are forced to order at the checkout. Very unpleasant employees

Cashier was best man. Best Mc's

Great service. Above all, the branch manager is great 👍🏼 very accommodating and always has a smile on his face.

I've been quite disappointed with this branch lately. I enjoyed eating and ordering there for a long time. Only the last two orders I had were always missing sauces and once even 2 Big Macs, which of course also cost a lot. But this morning it really hit the fan. I drove to MC Drive around 2:20 a.m. and placed my orders. It was strictly a happy meal. In addition, it wasn't exactly full in the branch at the time. I drove to the counter, paid and waited at the other window for my order. Nobody felt responsible for processing the order and I waited there for more than 15 minutes. Cars were already queuing up behind me on MC Drive. When my order was finally ready, the employee handed it over and there wasn't even an apology or anything like that. I'm not asking that I get anything extra or anything like that, but at least apologizing for the waiting time, for whatever reason, should probably be possible in the catering industry and with this small order. When I got home I noticed that the sauce was missing for the 4 nuggets. All in all, I'm just disappointed at the moment. Of course, I can understand that the stress and pressure behind it causes problems for some people and mistakes can happen, that's normal. But if the mistakes keep repeating themselves, which is certainly the case for other guests who are there or confirm orders, then you should think about what is causing it and how you can do it better.

You don't get what you ordered and the employees refuse to correct the order despite the receipt ☹️

Delivery at 5pm ordered at 8pm. Still not there at 9 p.m. and upon request, delivered three quarters of an hour later. So if I order food at 8 p.m. it comes to 9:45 p.m. ... That's what I call delivered on time :-( 😞 😓 Absolutely not recommended.

I had a very interesting visit to this branch. The food is ok so far, chicken burgers were thrown into a pile from 5m away like in every other branch and carelessly wrapped in the paper waste. But it tastes good. In my case, the same applied to the BigTasty Bacon. On site I was served exclusively in English. It's not a big problem, but still very strange. Since this is not Berlin Airport and it can be assumed that German-speaking customers will come. Since the employees on site somehow couldn't manage to assign an order to my app, I should simply order again. I said no because I had already paid in the app via Paypal. After a bit of back and forth it finally worked. The screen for orders, what is in preparation and what is ready to be picked up is not used here. All orders are simply clicked away and printed receipts are stuck onto the bags. So there were a few people standing around in front of the counter without a plan because their order was marked as ready for pickup, but not yet finished. Something like an analog/digital remix that was happening there. However, everyone was very friendly and the food, as already mentioned, was as you would expect in other branches. So you could leave there smiling rather than angry.

One star because you can't give less. We had just been baptized with cola by an employee... and instead of giving us towels, the floor and the table were dried... We both got very wet and the only compensation we had was a new menu... They didn't want to pay us the money... The employee who it happened apologized, but our new clothes were soaked in cola... NEVER AGAIN!!!!!

After 2 1/2 hours the food arrived cold..

The employees are a disaster. Super slow in the morning. Falling asleep because of them made me late for work

What can I say? McDonald's. Very busy, so it's not that clean. Ordered iced tea, got Sprite. If you made a complaint you were looked at angrily and people were more or less reluctant to exchange something. I was a regular visitor to Ibbenbüren, but since the renovation and replacement of the staff the shop has been reduced. I would now prefer BurgerKing.

Nicest McDonald's we've ever been to. Pretty decor elements, very cozy. Even the toilets. The outside area is really nice too.

Nobody knows what to do, orders disappear from the display and nobody spoke German or understood it properly. When asked, we were told to be patient. After 15 minutes, after being pressed, we finally got our ice cream, which had already melted. Also the standard cups and not the ones with a winning code for the Monopoly game at Christmas time. Absolutely uncoordinated and chaotic, next time Burger King right next door, it's quicker there.

Very nice place, nice and fast service

I've been to McDonald's in Ibbenbüren several times and it's always been fine. Every now and then it gets very crowded or people forget to add sauce for the fries. Otherwise everything is fine. This weekend I ordered 9 fancy nuggets and received 12. Gladly again!

Ordered mcplant, got real meat, ice cubes in the drink, even though ordered without chili nuggets, ordered normal ones!!!

I just had a question about the food I ordered, I was answered in English and made to understand that the employee didn't speak German. She then brought in another colleague, who only gave me the answer in English. Then I asked myself if I was in Germany 😂😂😂

We just ordered via the app in the new parking lot. We had to wait 15 minutes for the food, the fries arrived cold and when we looked through it we noticed that two burgers were missing. Then we went in and we thought they had put the burgers in our bag. I thought wrong - when we got home we realized that they had only packed 1 of the 2 missing citizens. I've never had it so bad with them, but that's a reason for us to never use these parking spaces again!! Just a shame

The boss is the best there! Always in a good mood and always an open ear!

Clean, fast service, delicious food

We've been customers here forever. Super nice staff, the food is always great. We will continue to eat there in the coming years.

Where I ordered online via the app, 1000 points were deducted for 20 nuggets. Afterwards I received a message that my order had not been accepted and the branch was having problems with app online orders. Then drove again. The 1000 points were still debited. Therefore, no recommendation for McDonald's. Customer service didn't respond to my email at all. Therefore, we can avoid MC better

It has always been my favorite because of the food quality, speed and the hand washing station. A lot has changed after the renovation. The most negative change for me is that the freely accessible hand washing station was removed and replaced with a waste separation system. Would there be a proper way to wash and disinfect hands in the toilets, okay. Unfortunately, soap can only be found there sporadically, there are no paper towels and the rooms are very narrow. Otherwise, the food is always okay, fresh and tasty (better than at many other branches!)

It was empty and the food was still very cold (French fries cold and old castles even with a little sosen cola only tasted like water) 2- the service you just threw a tablet of food on the table and didn't have a good appetite to say Then I bought cakes and muffins to take away and there was a young girl in MCcafe. I wanted to briefly say that I wanted both things in a package. He was very arrogant and he sent me to the checkout. Then the shift manager comes who was also very aggressive I'm also saying he just looked at me wrong So in a few words I want to say the staff are not friendly with the guests if they keep it up, it's best to look for a new job because that's not normal

A better McD in terms of food. Price performance okay.

Very tasty menu for a good price! Fries, nuggets, curly fries and a Mc Sundae for 7€ is a really good price 🙂

Best Maeckes in Germany 5 ⭐️⭐️⭐️⭐️⭐️

Friendly staff, decent McDonald's, good parking lot. It really doesn't happen often anymore...

Best Mc's ever. The food is always fresh, warm and delicious. The employees are the nicest people ever. If they don't have something, they'll give you an alternative and something extra. If the order isn't right, they don't complain and quickly replace it

Great service and clean branch. Absolutely recommended.

Standing in the cold for half an hour at night for 4 burgers because they are renovating and the "kitchen" is outside in a food truck. Then why not just leave the branch open entirely? Complete confusion, people had to be asked what they were getting. Apparently orders from the terminal inside didn't arrive outside at the food truck.

Only bad for a few months 😞 Better to do it completely than to ruin 85% of customers' appetite for McDonald's in general!

Currently selling via a snack truck as the branch is being renovated.

The store is currently being remodeled and it's total chaos. Why don't you just close this branch for 2 weeks? Currently no drive in, no breakfast just a small menu with dishes. No parking options as these are occupied by the companies that currently work there. Food wasn't warm and the chicken was raw. Never again!!!

Like every McDonald's, the ability to charge my electric car was important to me.

If a store is closed due to renovations, you should also display this on Google. It currently says open

Half of the food is cold, the tables are dirty, etc. Unfortunately I'm out of there!

McDonald's just. Ambiance as always. Food is just okay, nothing great but okay. Service here is a bit of a disaster. I've had better experiences at McDonald's. Otherwise, as I said, just McDonald's

Waited 14 minutes for the cold food. An approximately 40 cm long black hair in the cola. No spoon for the ice cream. Catastrophe the place.

Remarkably busy. Intersection with also a Burger King. Too bad they don't have vegetarian products like we do in the Netherlands. An alternative but super expensive. 7-9 euros for some veggie nuggets. Furthermore, a pleasant atmosphere

So I thought it was time to write something here... maybe the boss will read it and something will change (I don't think so) Why only 1 star? Because you have to give it! Ok, maybe because of the food itself, but it's just Mecces, it's the same everywhere There would be a 2 star if the food was warm and the burgers could be topped properly, but that seems to be a science in itself. I would give a 3 star if the employees could put on a smile, it would be nice but it's also too difficult. There would be a 4 star if they finally managed to pack everything you ordered!!!! It can't be that something is missing from the order every third time. Do you even check what you put in there? And then when you come to pick up the missing part you don't even get a simple apology. Have you ever heard of kindness? I don't believe.. And above all, you keep driving back to get the missing part and lose your fuel costs... And yes, I always checked in the parking lot whether everything was there, then everything was there for a while and then you trust it again... And then... ass...h! Well, things will probably never change here... Better go to Burger King, I've had less trouble so far! Oh yeah, this store would never get a 5 star anyway.

I just feel sorry for the dear little branch manager who always had the store under control. What just happened? Staff completely replaced?! Been there three times this year and three disasters. Wrong food, cold food, how incredibly dirty it is there. You can clearly see that the dirt is from several days, really disgusting. No German-speaking staff, which isn't a problem, but they just don't understand anything. Yesterday I waited 45 minutes for food until my husband went there. Food had been there for a while. Of course there was no mayo, a drink and my son got the wrong toy. The music, which was played far too loudly, is reminiscent of very bad music from a Chinese restaurant. Terrible.. This time it was really the last time...

Actually a good and clean McDonalds with friendly staff. However, last time we had a McChicken with dirty or moldy bread. We got a new one without any problems, but I don't think anything like that should happen given the hygiene regulations and controls.

Order came wrong for the 3rd time. Staff can't speak German (welcome to Germany) I get a hamburger instead of a big mac. Disaster here, it's better to drive 20km further to Hasbergen.

Short conclusion ordered 2 Big Macs with fries and Sprite got 1 cheeseburger and fries and water instead of Sprite no joke!!!! Staff unfriendly and don't speak German (thanks Ricarda)

The workers are extremely nice and I love the food. But they should put straws back in the drinks. Also. It's really full lots of times but that explains itself!

I had problems with MC App for a long time, now everything is working again. Everything was great 👍

The night shift workers are completely rude. My food took half an hour

Unsanitary! Table dirty, spoon with the cappuccino still had chocolate on it and many stains. Tables dirty, floor sticky and chairs/sofas dirty. Toilets no paper and floor was sticky. Luckily I received wooden stir sticks with my order. I'm curious what the coffee cup looked like before there was coffee in it. Butter croissant was very tasty. Could more time be spent on hygiene.

Top service and the food is always fresh. Great team, please keep it up.

Nice McDonald's, shame it's a little out of town

Never been so disappointed at Mcdonals. The waitress in the drive-in spoke in French the entire time we were ordering and took the order completely incorrectly. Unfortunately, it was only when we got home that we noticed that the new M Burger was missing and that the nuggets that were ordered as Planet were made of real meat, but were in the Planet packaging. After calling, all I could say was to look in the bag, but should I then try every nugget?

Beautifully made, everything new and great service! Also great for children. I like to stop here on the way through!

Really friendly personal. And it was clean as well.

If you pre-order online, everything is easy

1. Order was just given to others. 2. After asking why others who came later and ordered more got their food first and we are still waiting. 3. German was spoken so badly that you could hardly understand anything 4. You then got your food and it was thrown at you like a dog! You understand that it is stressful but the friendliness should remain! Employees are also treated with respect. You don't need to say anything about the kitchen. No hoods let alone hairnets are worn. Hair is flying everywhere. You simply grab the fries with your bare hands and throw them onto the tray. Is reassured with “brother”. The customer is not a brother or anything. He can do this at home! After we refused the food, we simply didn't pay attention to hygiene. The tables were all dirty. Nobody felt responsible for putting a rag over it. Even the employees say that they wouldn't eat the food anymore if someone just touched it. But why should a paying customer take on something like that and then eat it!?

Everything as you would expect from McDonald's.

McDonald's, what positive things can you say about fast food? You won't need it

Ideal to be able to buy something in 2 hours

A very modern McDonalds. Everything works as you wish. In any case, I've been in much worse ones.

Pretty average by McDonald's standards

We ordered a special drink there, picture 1 and got the picture 2. And the taste was terrible... they brought them back and didn't want any new ones, and for over 4 euros each (8 DM) unfortunately there are no zero stars

Easy, uncomplicated ordering and payment via the app at this McDonald's. The food tastes good, but you should definitely check your order after every drive before you leave, as it can sometimes be wrong or something could be missing.

One of the most clean and fast McDonalds I have ever visited. Super friendly and service minded!

What's going on there? Been there for years, the same employees for years, everything was always good. Ordered the menu and had it delivered to the table. Fries weren't salted, Coke wasn't carbonated, there weren't any side dishes on the menu so you had to chase after them. Employees extremely slow and listless. Christian Eckstein, what were you doing? Even one star is still too many!

I've had livestock twice now on the burger or in the paper. Ate a chili cheese today, threw the paper away and saw something small crawling where the paper was. Great... A few weeks ago I got two Big Macs, I ate one straight away and put the other in the fridge. About a day later I wanted to eat the burger but luckily I looked again and saw that there were already maggots on it... It wasn't the first time I had something in my burger that didn't belong there. I've had hair before too 🤢

It was relatively full but we still got our food quickly, everything ran smoothly and was fresh. In addition, the employees were all friendly. Compared to many other branches, this one impressed us :-)

It took 30 minutes from ordering to starting to eat. That's not possible in my opinion. The coffee was too strong and there were fruit flies in the cappuccino. We definitely won't have breakfast there again.

Very good in itself, but I wanted to play on the iPad and it kept crashing. That was very frustrating. In addition, the iPad was very greasy and not cleaned. Otherwise, eat at mccs as usual. You have to know.

Staff was very helpful at the terminal

I just couldn't get any meat on my CheeseBurger today. What's going on?

Unfortunately the things were missing for the third time

The gentleman who served us was very friendly and in a good mood :). The food was okay, just like you're used to at McDonalds :) . But it was hot once, and without hair, that's worth its weight in gold!!!

Service from the staff Highly recommended...

Chaotic, catastrophic, annoying. Food is almost always cold. In recent years, not a single order has been completed on the drive. There is always something missing or wrong. Unfortunately, despite repeated friendly advice and calls, nothing changes.

Very clean and very friendly and courteous staff. I've rarely eaten at a better McDonald's.

I did a few things in Ibbenbüren, I had been walking all day, been to 3 cities and hadn't drunk a drop of water, it was 35 degrees outside and I was dehydrated and tired, I went in and asked if I had some water could, they pointed to someone else who asked me what I wanted to drink, I said just bottled water, I need water please, then a black man with a gold ring (I think he was the manager) stopped the worker on, went to a fridge and gave me a nice cold bottle of water, I'm incredibly grateful for it, I felt like I was going to pass out and he really helped me

I ordered some burgers at 6:00 this morning. You can look into the kitchen and see that the guy isn't wearing gloves when he touches the buns. And then when I ate there was a hair in the packaging. Really poor hygiene standards!

best mcdonalds in my life, netherlands doesn’t deliver quality and charges waaay to much.

It is and remains a McDonald's. The food is always warm, but sometimes I don't have enough sauce on the burgers.

We picked up 3 Happy Meals at the drive through today. When we unpacked at home, we noticed that the fries were missing from all 3 menus. Called, after 30 minutes it was delivered free of charge. Plus 2x nuggets. Mistakes can happen... But this service surprised us very positively. Top!!!!

Clean restaurant, Fast service and sometimes hot burgers and fries.

Renovated and modern restaurant, the terminals make ordering quick. However, the staff could be a little more talkative; you get the feeling that the terminals make them feel superfluous and unmotivated.

Ordered via app for the first time today. Brilliant. After my last rather bad experience, I was very positively surprised today.

Attentive, nice staff. Thanks for the nice service

Just got some hot chocolate, for the price you should expect something other than just hot water with a hint of chocolate flavor!!!

Of course, due to the warm weather, it was very crowded outside. You couldn't keep up with the garbage. Nevertheless, everyone who brought the food to the table was very friendly.

What else can I say? ALWAYS but really ALWAYS - either something is missing from the order OR we get something wrong! instead of apple turnover, e.g. the apricots/peaches??? bag... just sad! unable.

Rolinck is better than this fruit nonsense but still very tasty. Overall, I'm very satisfied.

Lots of staff, very friendly. 3 customers in the store and waited 14 minutes for a McMuffin and coffee to take away. :-(

Always very busy, but the employees still try to bring the food quickly. Unfortunately, the stress often leads to encores as if for happiness. Meal forgotten or mixed up.

The ice cream machine is broken and the store is not tidy. Furthermore, no card payments were possible in the store. Food was also not edible because there was a hair in the food and the employees were arguing loudly.