McDonald's in Bad Säckingen

By far the worst branch in the area. When you order at the McDrive, there's almost always something wrong in the bag, or something missing. The fries are often soggy, lukewarm, and taste kind of old. Furthermore, the lady at the McDrive window isn't friendly. You feel like your visit is a burden to her. We've been there several times now, and it's almost always the same. We won't be going to this branch again.

Not again so soon. Longer stays with repeat orders are apparently not welcome at this McDonald's. Later I get a bill for 45 EUR for a "parking violation" - I previously thought that as long as you were a customer, you could also use the customer parking space. The signs, if there are any, seem to be cleverly placed in the dark. I didn't see any indication of the maximum parking time in the restaurant. Not exactly customer friendly.

Hello The day before yesterday I was at your McDonalds between 7-8 p.m. and I had to wait 30 minutes for customer service at Mccaffe. The best thing is that no one has arrived (despite many requests). Customer service leader was arrogant and unhelpful. That's why I had to go away. First time I've had such bad customer service.

If you order from McDrive, please check immediately whether they have placed your order correctly. Either they don't understand it or they put other food in it on purpose. And girls, watch your men. Apparently there are female employees who ask men for their numbers.

It's a McDonalds like there are a lot of them in Germany, the service could be faster, unfortunately no comparison to before

Scandal service already waiting for over 45 minutes!! When we asked, we were laughed in our faces, outrageously!!!

Attention: Ordered Mc Plant, got meat!

Small McDonalds, parking spaces far away from the entrance, you have to walk through the DriveThru line to even get in. Toilets smelled

When it comes to deliveries, the food never comes on time

Orders always arrived 30 minutes late

Best McDonald's. Compared to the Swiss McDonald's, it's simply great! Germany grade 1 Switzerland grade 5

Typical McDonald's. Extra... There are workers who speak Spanish

Our regular McDonald's - we've often had rather half-good meals - but the last two times the food was hot, the fries were fresh, there was enough sauce - the delivery service was great (brought by older employees - super attentive and friendly!) - and the toilets were super clean - something has changed - for the better - keep it up

The bathroom is not very hygienic

Every Tuesday at 4:30 p.m. the same. No service at McCafee. Even after waiting for minutes, no one feels responsible for the customers. Disastrous and non-existent service. 👎🏻👎🏻👎🏻👎🏻

The place is very bad and unfriendly to foreign customers. As an international driver, I drove up to eat something and then rest in the car for some time. After 2 months, I received a fine for 70E for exceeding the parking time. I didn't even have a warning about the windshield wiper to explain on the spot. Total crap and rudeness. No words.

Bad food, service staff arguing with each other. Never again!

This McDonald's is a disaster!! Staff unfriendly and it takes ages to get your food. Last time we are 50 minutes!!!!! stood in Mc Drive. Instead we got cold food and a chicken burger was missing, even though the restaurant was only about half full. What are you doing in the kitchen? In any normal restaurant it's faster!!! Afterwards we all had stomach pains. We won't ever enter this McDonald's again for free!!! Give this McDonald's a wide berth and go somewhere else.

Unfortunately, half of the order terminals are often out of order.

The service and friendliness of the restaurant manager left something to be desired. We wanted to buy a voucher on Christmas Eve If it didn't work, the restaurant manager doesn't want to come back in 2 weeks, maybe then It's a shame it can scare away new customers

My standard MCs, often a bit messy but otherwise everything you can expect from fast food. The highlight in this store is definitely Don Uwe! Always bustling around somewhere, spreading a good mood and having a few words for everyone. Sometimes he is also responsible for delivering and has never been disappointed! 🫶🏼

A top address for young and old, highly motivated staff, the fast food restaurant shines with excellent teamwork and people who want to bring you a little bit of sun into your dreary everyday winter life - definitely worth a visit!!!

Employees very unprofessional. Very long waiting time, many incorrect deliveries. Management also very unfriendly and unprofessional!!!

Ordered something from McDrive today, January 1st, 2025 for over €42. Waiting time until you can actually order, about 20 minutes, even though there were no cars in the drive-in, and there were only two cars waiting in front of the ordering counter. Total time from waiting to getting food, 35 minutes. Quickly checked the bags to see if everything was there - it looked like it was. At home the surprise was that the toy was missing from the HappyMeal for the little one; Big Tasty Bacon was ordered without onion - received without onion, tomato and without bacon…. No comment on this (why do I even order a bacon burger then). But that's not all, the two large boxes of fries were only half full, which is why they had the same amount per box as in HappyMeal. All in all, the McDonalds in Bad Säckingen reduces more and more with every visit.

It was very cold in the restaurant. Without a jacket you were cold

Cleanest McDonald's in Germany. 😀 No fun, it was just like everyone else 😂

Unfortunately always disappointing. Orders are often incorrect or incomplete, the employees are unfriendly, and hygiene leaves a lot to be desired - tables and seats are regularly dirty and sticky. Very unprofessional!

Arrived quickly. Jan-Uwe is very friendly. Food was still warm

I never actually write a review, but I only partially share the opinion of the many negative ones. The shift that is there at 12:00 before the big rush during the week and especially on weekends does a really good job. Everything is wiped down and clean, even the service kiosks have no marks or damage. And it has enough space. The food is as usual from McDonald's without any negative special features. The store itself is decorated typically for McDonald's, not outdated, but not anything special either. Golden mean I assume. The older man with a bald head (sorry I can't remember his name) seems to take his job very seriously and is very extroverted but friendly towards the customers. (an almost unusual personality for a McDonald's, which I would rather expect in a specialty store.) I can very well imagine that a visit to this branch in the evening would be very different than before midday. However, I cannot judge this.

The food has been left prepared for far too long. The taste doesn't get any better. The waiting time is far too long

Wanted 2 hamburgers quickly. They were also quick...the cheese wasn't on the meat but next to it and the ketchup was half on and half next to the roll in the bag. You can see that it was done quickly. The main thing is to get out of it... Too bad

Good day I was looking forward to MC on Sunday, what happened..? I was in the MC with my friend and we had probably waited half an hour, but this is a different topic BUT how can it be that I got 4 dl but paid for 5 dl. I also paid for 2 chicken burgers but got a cheeseburger and a chicken burger and the fries were cold and not well fried and the same thing with the burger.. My boyfriend still has a stomach ache TODAY! Do you need tips from an inexperienced person on how to prepare hot food and good food? Then please contact me :) We will also avoid this restaurant and definitely not recommend it!

There are always too many people and they can't keep up, the food is sometimes served cold and soggy. Some of the fries are not cooked through and are soggy, so the food hasn't been edible lately.

Disastrously long waiting times. Staff totally overwhelmed. It's best to close the store.

Waiting forever in the drive in and in a fast food restaurant... We then drove again after 20 minutes without moving.

Simply underground..... actually zero or minus stars. First you are put off at the MC Drive ordering counter, "just a moment, you'll be with me straight away." 10 minutes later I drove up to the window and must have another 3 there Waited a minute......no one to be seen anywhere.....on a Wednesday at 6:30 p.m.! Then I drove again, was there for the first and last time, I've really never experienced anything like that!!!

The only capable and friendly man in this shop is the older bald man. I think he's the only one who cleans there and has a chat with the customers... greetings go out... employees are the mirror image, but one person can't travel alone... and what else With what feels like 90 percent of bad reviews, it's surprising that the operator always writes a "nice" answer but nothing changes in his shop...

There's a big family in the branch preparing food, but not consuming anything... Party atmosphere, no idea what that's about. I don't get any service at all for a long time, and then I'm incredibly unfriendly! The second time I order I buy something from McCafe that is dry and old. The retention times are definitely not adhered to here. This is a real disaster at McDonald's and action is needed!

At the end of the day, the place was very dirty

I can agree with some of the comments.

Not exactly the best McDonald’s you can recommend. -Long waiting times -French fries that are often not fully fried -Unenthusiastic staff -Eating places are often oily

It's not usually the way to express myself. But it's just a dirty hole. All the work was totally chaotic. You wait forever. The order machines are broken. Likewise the ad. You wait forever for a Mc Flurry. Manager very unfriendly. His wife - I think totally overwhelmed.

The service in the drive-in is a disgrace. You wait 15 minutes to even be able to order. If you ask what's going on you'll be rudely shouted at. The worst McDonald's I know!

I had to wait 15 minutes before I could even pay and only because I asked several times when I had my order, two burgers were missing

Juice shop, tables dirty, table service refused, food cold and employees unfriendly. I'm completely freaking out

The worst McDonalds you can go to! We picked up something at the DriveIn on Friday. The lady who felt like she had her shirt open up to her belly button was EXTREMELY unfriendly and unmotivated. We ordered a McWrap, what was there? A long chicken (only noticed it when I got home because it said McWrap on the packaging). The vegan nuggets were NORMAL nuggets in a vegetarian box. How can you be so incompetent?! The fries were soggy and half full. We didn't take any drinks, but these lattice potatoes, but there was only one portion instead of two, as described on the receipt. The nuggets were gristly, for whatever reason. These double choc pockets were over-baked and tasted like burnt chocolate. I lived in Stein for a long time and often went to the Mc. Please look for a new job, maybe you can work there properly. 43€ thrown out the window - for dirty, untasty food. Never again!

So the food is OK, half empty but otherwise it's fine. But the employee was so cheeky, didn't understand my coupon and gave me the wrong bill, I asked her about it and she immediately got angry and didn't see the mistake, she did I brought in a man who didn't understand anything either. It helps to simply learn the language and learn friendliness.

First I waited at “mcdrive” for almost 15 minutes, then I parked and entered the restaurant, where 2 out of 4 tablets for ordering were not working, so the rush was huge..👎🏻

When the store is a bit full, people are overwhelmed. Big Mac with sauce and salad for 3 burgers and when you bite into it everything comes out and you mess up and get the wrong drink.

THE WORST!!! SIMPLY THE WORST ESTABLISHMENT FROM THE MCDONALD'S CHAIN. The service is very slow, for the first time in my life I had to wait 30 minutes for my order. When the order arrived, one drink was missing. The employees are uncultured and unfriendly, slow and do not have the slightest desire to do their job efficiently .And I also can’t help but mention the dirty, unwiped tables... In a word, I never recommend anyone stopping at this place for a snack!

Terrible restaurant, I waited 40 minutes for my order and they didn’t give me a Coke. Disgusting place, I don't recommend it to anyone.

the order was burned for 40 minutes.messed up in everything 😡

Waiting times too long, food always almost cold... unfortunately... it used to be much better. At least there are still nice and motivated employees, but they can't do everything. One order terminal has been broken for 9 months and is not being repaired. Something is always missing from the orders... catastrophe...

No one sees it as bad. And you wait forever. Just really bad and unfriendly. Nobody understands you when you speak German.

the restaurant is good location and food but the staff is terrible. There is a girl who works in a Mc cafe or brings trays of food so she can hit someone with that tray, I think she would do that. If she is not satisfied with her job, she should look for another one, but I don't think a smile costs anything. Makes terrible coffee as if she peed in the cup. As an old McDonald's employee, I know how to behave, how to prepare things, I'm really surprised that they haven't passed the tests on how to prepare things.

When I looked for a table there wasn't a single one that was cleaned. The drinks were served in disposable cups even though reusable ones were ordered and paid for at an additional cost. Upon request, the reusable cup was issued without a lid (which is mandatory) and we had to pour our drinks ourselves. The burgers were made with the wrong sauces and ingredients. Not recommended going to the next one with a wide berth.

Unfortunately there are far too few seats.

Unfortunately the worst store in all of Germany. The MC drive is catastrophic. It takes ages, even though there are only 2 cars in front of you and the parking space is almost empty. The bags are almost never right. Either half is missing, or you get the bag from someone else. The other day the round buns were empty... you could only order the long burgers. Laughable.

We ordered food, everything was cold, we complained, but we certainly got the same cold thing... I don't think it's customer friendly

Food and service quite okay. But it smells absolutely disgusting in this store. The floor and ordering terminals were also really sticky. Even though there wasn't much going on last night, the employees didn't come up with the idea of ​​cleaning.

I don't expect much from a McDonalds. It should be quick and clean, as is typical for system catering. I don't care at all about the service at a fast food place. But the cleanliness and the waiting time are underground.

Waited a whopping 45 (!) minutes for a menu of burgers, fries and cola. Fast food in the best sense of the word. There are countless flies in the restaurant that are also bored because there is nothing to eat. Never here again!

Food was good Service was very good

There's always something broken, no one can speak German, it's just annoying

Chose takeaway food. Food normal MC standard. Branch itself is not particularly inviting. Order and cleanliness compared to other branches could be better.

We went to this “restaurant” today. Out of 4 order screens only 1 worked. After almost 40 minutes and repeated complaints, we received our cold food. As always, there was no ketchup or toys for children. Staff very rude and lazy. We almost always have problems there. Please avoid this place!!! One star is too many!

Among other things, we wanted to order hamburgers. Answer: they are out??' How about McDonald's without hamburgers? There were cheeseburgers. When I asked what exactly is going on why there are no hamburgers? No answer received because the lady doesn't speak German! When paying another lady asked the answer. What's wrong with bread? became a strange shop Someone no longer has control of their shop at all!

I waited over 30 minutes for food for the second time, the fries were rock hard and cold. You can't stand the air conditioning in the window without a jacket and you'll freeze.

At breakfast time it felt like I waited 30 minutes for Drive with a total of 3 cars in the queue.

Wirklich schlechte Bedienung, zu wenig Mitarbeiter, zu viele Bestellungen, man muss über 30 Minuten warten, man muss was ändern

Order only received after 30 minutes. The burgers and fries had a time stamp from 30 minutes ago, so they were cold and no longer tasted good. With a cheeseburger everything was completely forgotten, so no cheese and no ketchup! People ordering for pickup should be sure to check their order. No recommendations to friends and families. We don't go there anymore.

Today I had dinner there again for a long time with my girlfriend. A lot has happened since the restaurant had a new boss. The food was served fresh and warm and it was super quick. The staff was very friendly and the shop was nicely decorated and cleaned properly. The boss asked us personally whether everything was OK. I would love to come back soon! It's now my favorite McD branch!

Very long waiting time at the mc drive too

Savings are being made at the wrong end here. 1. Dirt to the dust all over 2. food comes to the table cold 3. Burgers are overflowing with salt in the boxes and meat is cold. Fries are cold. 4.staff is sometimes overwhelmed

Oct 1, 2024 4:00 p.m Waited 40 minutes 3 customers in front of me.! Why I'm not out, I have no idea... Certain employees have no idea And the gentleman who cleans the toilet runs behind the cash register and presses the display with the disposable gloves from the toilet 🤣 The food tastes like shit now And the prices are outrageous! Never again

My husband bought rolls from you last night, well he came home and what happened? Half of the order was stolen and everything that was supposed to be there was written on the receipt. As usual, we had money stolen again and no real money! It's so outrageous that this happens so often!

Disastrous parking, if you go out to eat with friends or family you'll quickly be there for more than 90 minutes, unfortunately you'll end up with a parking depot bill of a whopping 55 euros.

Everything in this region is crap. Then you come back from stupid Switzerland at half past ten and all you get is mac frass and then they're too incompetent to serve fries. Cold, soggy and without salt. Only one in the row. Please drive in front. I just hate it. Eat your own crap, the fries are somewhere on the street now

By far the worst McDonald's in the area (CH/DE) -Long waiting times -Unfriendly staff -Soggy fries Not recommended!! Update September 2024: Still just as bad. The experience has now been confirmed several times... No matter when and at what time. What I forgot in the first post: - Ordering machine is regularly out of operation and the associated order numbers are systematically not refilled. - You rarely come across a clean table or space to throw away your rubbish. - Employees continue to be very rude...

Always such a big shit afterwards

My son was lied to and had to wait 1/2 hour for his food. I then had to go to the front and complain because I had a very, very unfriendly lady and she spoke to me in a really nasty way about her running around with the food and the number she called was actually correct Not really very rude staff and constantly having private conversations and keeping customers waiting really bad

We waited exactly 40 minutes for two happy meals today! To then discover that half of the fries were missing!! This is beyond outrageous! Actually puking!! If we hadn't already paid for the meal, we would never have waited 40 minutes. Zero service, zero cleanliness…just bad! That was the last time!!!

Just bad across the board and not worthy of calling itself McDonald's

Miserable at first they have nothing that you came for sold out then you wait at the drive for an hour after you have ordered and paid then more than 30% of your order is forgotten. Well the food was cold and had been prepared a long time ago. Just bad

Worst McDonald's I've ever experienced...

Totally unhygienic and unfriendly, not even toilet paper in the cabin, dirty everywhere. Like the toilet, like the kitchen!!!

There yesterday evening, almost no guests. Ordered food, waited 20 minutes. There were 3 customers in front of me, 2 of whom complained about their order because something was missing or wrong. Staff fussing but not working. Finally got my order and checked it straight away... wrong of course. One part was missing, but another was duplicated. Missing food was provided without apology. Since something is wrong every time (the most expensive one is always missing), I assume there is a system behind it. Only God knows why 3 people pack a bag to take away. I definitely won't go there again.

Worst Mac store ever. Constantly overwhelmed, unfriendly staff... I couldn't order what I wanted for the second time because the product I wanted was no longer available, McDrive was also catastrophic and overcrowded to the point where it was no longer possible. So this store is really a new low even for MacDonald’s.

Went there again yesterday and as always it was a disaster. The food was completely cold. All of the tables in the restaurant were completely dirty, so you wouldn't actually want to eat there. The visit to the toilet was even worse - it smelled strongly of urine and, miraculously, it was completely dirty. All that was actually missing was that there were installments running around everywhere on the terrace again, as was the case during the previous visit. Honestly, I can't recommend anyone to go there. Quite the opposite. This McDonald's is the worst one there is in all of Germany.

Toilets are just dirty and the walls were probably cleaned 4 weeks ago.

I'm just a McDrive customer. You often have to wait a long time because there is always a lot going on. For this I was once given 6 nuggets as an apology and a Fanta. Very nice of the employees. The food has always been good so far. I think the only problem here is simply the waiting times at McDrive. But it's also a good sign that people like it.

I was delivered by Don Uve, very nice man and nice service

Was there twice. The staff very unfriendly. They don't take a minute to help you. But you are also working all the time. Definitely understaffed.

We have given you the chance so many times, but now the visits and delivery orders at MC DONALD'S BAD SÄCKINGEN are finally over! ! ! 1. The menu is constantly changing because usually something (60% of the menu) cannot be ordered. 2. The delivery service opens & closes whenever it wants (we wanted to order at 6 p.m., but it's supposedly closed! Delivery times 11 a.m. - 10 p.m., how can it be closed?? 3. Your staff, regardless of level, is incompetent & completely stupid it seems... McDonald's has lost Bad Säckingen as a customer for life! The owner must be a really good manager. What's worse is that you have new ones

Very long waiting times. How about more staff?

Nobody speaks German at MC Drive for a long time... exactly my sense of humor 😅

As always everything was cold, the 20 minute wait for the hamburger bread to be delivered was terrible

We ordered via the APP RV24, the pick-up code price was 53€, which was paid by us, since there were apparently computer problems at McDonalds, we paid and didn't get the burgers we paid for, the employees didn't give us the money back either The shift manager called the boss about this problem and she didn't find it necessary to return our money or give us the food we ordered, unfriendly employees. Ripped off!! Yes, if you look at the negative reviews, you can only say that this is true!! I'll report this to headquarters!!! Conclusion!! Money is gone and no food was received!!!

It's no longer fast food, you now wait as long for your food as if you had ordered rump steak, but it was delicious!

Delivery today 8/24/24. didn't take long. And 5 stars to Don Uwe the G