McDonald's in Bad Säckingen

Oh man, more like slow food than fast food. You could tell the employees were trying, sometimes more, sometimes less. But there was no sign of a standardized workflow or process. Sure, it was busy, but that's what happened elsewhere. It seemed like a chicken coop without leadership. After 20 minutes, I asked an employee at the counter what was happening with my order, since the number disappeared from the display. He said it was coming. I had my doubts (because he seemed a bit overwhelmed and unfortunately didn't understand me). But hey, you're nice and polite. When I asked for my money back after another 15 minutes, things suddenly moved quickly, and I received my order. Oh, that was the mc smart menu with two cheeseburgers. The store urgently needs improved management, process training for employees, and team-building measures. Then maybe it could be fun there as a customer and as an employee.

Typical McDonald's. Extra... Some employees speak Spanish. BE CAREFUL WITH PARKING TICKETS.

As with all McDonald's, the same good quality of food and drink. However, at this restaurant you can select the food at the terminals, pay and take a receipt and pick it up at the point of delivery. Negative here, the number display didn't work and thus chaos at the output. Conclusion the system still has potential for improvement

It's happened before that something was missing, but today they forgot two cheeseburgers and a hamburger. I parked in the drive-thru position for over 10 minutes, waiting for an order that cost just over €30. The long faces of the kids at home are priceless. A lot of things aren't up to standard here. @McDonalds Germany, please check out the store. One star is too many today. It's a shame.

Really disgusting! Staff (a lady with long hair on Sunday May 11th, 2025 at 10:30 p.m.) EXTREMELY rude and cheeky. We asked her to clean the tables because all the tables were dirty and she reacted extremely cheeky and rude! I'd rather not say anything about the cleanliness of the kitchen floor. The food was cold and you could just tell they didn't make any effort at all and the chicken nuggets just tasted completely different. It was probably because of the oil. Simply disgusting. The health department should get involved here...

We ordered a vegi whrap, plant nuggets and a menu with standard nuggets and a whrap with chicken and only one of 5 sauces arrived and the delivery only arrived after 110 minutes instead of the stated 55 minutes.

The best chai latte...! Thank you very much!!!!

Service was very slow in Mc Drive

2024 Almost always a little sold out. You then get something that has already been paid for I don't know the last time what we ordered arrived. There was always something missing or wrong. You always have to ask and wait at least 10-15 minutes after you had already waited at least 20 minutes. 03.2025 Salad ordered, cutlery was not included. When asked, they said it was coming. Even 10 minutes later it didn't come 04.2025. Cheeseburgers were cold, cheese wasn't even melted. Tables are always dirty when an older and very friendly employee is not there. Without him, it would be a dump. We don't go to Mc Drive anymore because of the long waiting times and the wrong content. Mc Donalds Rheinfelden, 10 minutes drive from Säckingen, everything is ideal. Very unfortunate

We met there for an appointment in the morning. There were a maximum of 3 guests there. Unfortunately, after breakfast and then 2 coffees, I received a fine because 1.5 hours had been exceeded. Well, thank you very much. First drink overpriced coffee and then pay a fine. Definitely the last time. What's wrong with you??? The signs are also placed in such a way that you can only see them when you drive out.

For me, the branch in Bad Säckingen is one of the weakest McDonald's branches in southern Germany. A laudable exception is the older employee who kindly looks after the guests when clearing up - thank you very much for that. Unfortunately, the positive ends here. The sanitary facilities are in a dilapidated state: they smell extremely unpleasant, appear unhygienic and are visibly dirty - I have never experienced anything like this in any other branch in the region. Orders are often incomplete - something is almost always missing. The waiting times in the restaurant are still reasonable, but the McDrive is a disaster. There can no longer be any talk of “fast food” here: even for simple orders like a coffee or a cola you have to wait an unusually long time. It seems as if there is a lack of organization and leadership. I seriously wonder whether there is an active management and whether they even know the situation on site. In any case, there doesn't seem to be any regular checking. Very disappointing – there is a lot of room for improvement.

After a long time I was at McDonald's in Bad Säckingen again - unfortunately nothing has changed this time either. As always, fries and burgers were almost cold. If you get something warm there, it's like winning the lottery. In addition, people often forget to eat, which is very difficult. Cleanliness is also apparently not a priority in this McDonald’s restaurant. The toilet facilities stink extremely and the floor is sticky with urine. I would recommend doing business before eating - after is not a good idea. I almost vomited.

We were here at rush hour. Lots of staff and lots of visitors. The burgers are carelessly made. The fries were lukewarm. But the Springfries, extremely hot. The floor should be cleaner. The door to the women's toilet is stuck and you can't enter properly. While I was sitting there, I had a good look into the kitchen of this company. It's clear to me that you won't be able to find anyone on the weekend who will pay for the wages (I'm assuming that the company doesn't pay its employees great wages). For me it was once again confirmation of the conditions in these restaurants. A drink was also missing from my menu and I had to pay for it. Food 2* because loveless and sometimes lukewarm Service 3* at least the food was served to me at the table. Ambiance 2* toilet door stuck, floor dirty, empty tables still leftover food from the previous person

I had to wait about 1.5 hours for my order and at the end it was cold. With McDrive they don't understand what you say and then everything is not there or even wrong

Typical McDonald's, just way too narrow compared to Rheinfelden and Waldshut. However, the staff is friendly and has a new concept. App is a bit slow when it comes to bonus points. Friendly and helpful staff, even if an order was overlooked at first. But everything is fine. Thanks

The staff is very unfriendly and didn't even say thank you for a cent tip🙁 by the way that's Laurin

Definitely not recommended. Only 2 out of 4 order terminals work. Huge chaos. On a Saturday waiting times up to 1 HOUR.

I was only there late in the evening at McDrive, so I can't say much about the ambience and service.

The food is not good and I found a MOSQUITO in my fries and the soap smells like feet

Today I had a particularly pleasant experience at the McDrive counter. The employee was not only extremely friendly, but also very attentive and accommodating. She greeted me with a smile, took her time with my order and created a relaxed, pleasant atmosphere. During the short conversation she was not only polite, but also humorous and communicative, which made the visit particularly positive. Such experiences are rare and remain in the memory because they show how much friendly and committed service can brighten up everyday life.

Literally the most clueless mcds ever.

By far the worst branch in the area. When you order from McDrive, almost every time there is something wrong in the bag or something is missing. The fries are often soggy, lukewarm and somehow taste old. In addition, the lady at the McDrive window is not friendly. You feel as if you are simply a burden to her by visiting her. We've been there several times now and it's almost the same every time. We will not be visiting this branch again.

Not again so soon. Longer stays with repeat orders are apparently not welcome at this McDonald's. Later I get a bill for 45 EUR for a "parking violation" - I previously thought that as long as you were a customer, you could also use the customer parking space. The signs, if there are any, seem to be cleverly placed in the dark. I didn't see any indication of the maximum parking time in the restaurant. Not exactly customer friendly.

Hello The day before yesterday I was at your McDonalds between 7-8 p.m. and I had to wait 30 minutes for customer service at Mccaffe. The best thing is that no one has arrived (despite many requests). Customer service leader was arrogant and unhelpful. That's why I had to go away. First time I've had such bad customer service.

If you order from McDrive, please check immediately whether they have placed your order correctly. Either they don't understand it or they put other food in it on purpose. And girls, watch your men. Apparently there are female employees who ask men for their numbers.

It's a McDonalds like there are a lot of them in Germany, the service could be faster, unfortunately no comparison to before

Scandal service already waiting for over 45 minutes!! When we asked, we were laughed in our faces, outrageously!!!

Attention: Ordered Mc Plant, got meat!

Small McDonalds, parking spaces far away from the entrance, you have to walk through the DriveThru line to even get in. Toilets smelled

When it comes to deliveries, the food never comes on time

Orders always arrived 30 minutes late

Best McDonald's. Compared to the Swiss McDonald's, it's simply great! Germany grade 1 Switzerland grade 5

Our regular McDonald's - we've often had rather half-good meals - but the last two times the food was hot, the fries were fresh, there was enough sauce - the delivery service was great (brought by older employees - super attentive and friendly!) - and the toilets were super clean - something has changed - for the better - keep it up

The bathroom is not very hygienic

Every Tuesday at 4:30 p.m. the same. No service at McCafee. Even after waiting for minutes, no one feels responsible for the customers. Disastrous and non-existent service. 👎🏻👎🏻👎🏻👎🏻

The place is very bad and unfriendly to foreign customers. As an international driver, I drove up to eat something and then rest in the car for some time. After 2 months, I received a fine for 70E for exceeding the parking time. I didn't even have a warning about the windshield wiper to explain on the spot. Total crap and rudeness. No words.

Bad food, service staff arguing with each other. Never again!

This McDonald's is a disaster!! Staff unfriendly and it takes ages to get your food. Last time we are 50 minutes!!!!! stood in Mc Drive. Instead we got cold food and a chicken burger was missing, even though the restaurant was only about half full. What are you doing in the kitchen? In any normal restaurant it's faster!!! Afterwards we all had stomach pains. We won't ever enter this McDonald's again for free!!! Give this McDonald's a wide berth and go somewhere else.

Unfortunately, half of the order terminals are often out of order.

The service and friendliness of the restaurant manager left something to be desired. We wanted to buy a voucher on Christmas Eve If it didn't work, the restaurant manager doesn't want to come back in 2 weeks, maybe then It's a shame it can scare away new customers

My standard MCs, often a bit messy but otherwise everything you can expect from fast food. The highlight in this store is definitely Don Uwe! Always bustling around somewhere, spreading a good mood and having a few words for everyone. Sometimes he is also responsible for delivering and has never been disappointed! 🫶🏼

A top address for young and old, highly motivated staff, the fast food restaurant shines with excellent teamwork and people who want to bring you a little bit of sun into your dreary everyday winter life - definitely worth a visit!!!

Employees very unprofessional. Very long waiting time, many incorrect deliveries. Management also very unfriendly and unprofessional!!!

Ordered something from McDrive today, January 1st, 2025 for over €42. Waiting time until you can actually order, about 20 minutes, even though there were no cars in the drive-in, and there were only two cars waiting in front of the ordering counter. Total time from waiting to getting food, 35 minutes. Quickly checked the bags to see if everything was there - it looked like it was. At home the surprise was that the toy was missing from the HappyMeal for the little one; Big Tasty Bacon was ordered without onion - received without onion, tomato and without bacon…. No comment on this (why do I even order a bacon burger then). But that's not all, the two large boxes of fries were only half full, which is why they had the same amount per box as in HappyMeal. All in all, the McDonalds in Bad Säckingen reduces more and more with every visit.

It was very cold in the restaurant. Without a jacket you were cold

Unfortunately always disappointing. Orders are often incorrect or incomplete, the employees are unfriendly, and hygiene leaves a lot to be desired - tables and seats are regularly dirty and sticky. Very unprofessional!

Cleanest McDonald's in Germany. 😀 No fun, it was just like everyone else 😂

Arrived quickly. Jan-Uwe is very friendly. Food was still warm

I never actually write a review, but I only partially share the opinion of the many negative ones. The shift that is there at 12:00 before the big rush during the week and especially on weekends does a really good job. Everything is wiped down and clean, even the service kiosks have no marks or damage. And it has enough space. The food is as usual from McDonald's without any negative special features. The store itself is decorated typically for McDonald's, not outdated, but not anything special either. Golden mean I assume. The older man with a bald head (sorry I can't remember his name) seems to take his job very seriously and is very extroverted but friendly towards the customers. (an almost unusual personality for a McDonald's, which I would rather expect in a specialty store.) I can very well imagine that a visit to this branch in the evening would be very different than before midday. However, I cannot judge this.

The food has been left prepared for far too long. The taste doesn't get any better. The waiting time is far too long

Wanted 2 hamburgers quickly. They were also quick...the cheese wasn't on the meat but next to it and the ketchup was half on and half next to the roll in the bag. You can see that it was done quickly. The main thing is to get out of it... Too bad

Good day I was looking forward to MC on Sunday, what happened..? I was in the MC with my friend and we had probably waited half an hour, but this is a different topic BUT how can it be that I got 4 dl but paid for 5 dl. I also paid for 2 chicken burgers but got a cheeseburger and a chicken burger and the fries were cold and not well fried and the same thing with the burger.. My boyfriend still has a stomach ache TODAY! Do you need tips from an inexperienced person on how to prepare hot food and good food? Then please contact me :) We will also avoid this restaurant and definitely not recommend it!

Disastrously long waiting times. Staff totally overwhelmed. It's best to close the store.

There are always too many people and they can't keep up, the food is sometimes served cold and soggy. Some of the fries are not cooked through and are soggy, so the food hasn't been edible lately.

Waiting forever in the drive in and in a fast food restaurant... We then drove again after 20 minutes without moving.

Simply underground..... actually zero or minus stars. First you are put off at the MC Drive ordering counter, "just a moment, you'll be with me straight away." 10 minutes later I drove up to the window and must have another 3 there Waited a minute......no one to be seen anywhere.....on a Wednesday at 6:30 p.m.! Then I drove again, was there for the first and last time, I've really never experienced anything like that!!!

There's a big family in the branch preparing food, but not consuming anything... Party atmosphere, no idea what that's about. I don't get any service at all for a long time, and then I'm incredibly unfriendly! The second time I order I buy something from McCafe that is dry and old. The retention times are definitely not adhered to here. This is a real disaster at McDonald's and action is needed!

The only capable and friendly man in this shop is the older bald man. I think he's the only one who cleans there and has a chat with the customers... greetings go out... employees are the mirror image, but one person can't travel alone... and what else With what feels like 90 percent of bad reviews, it's surprising that the operator always writes a "nice" answer but nothing changes in his shop...

At the end of the day, the place was very dirty

I can agree with some of the comments.

It's not usually the way to express myself. But it's just a dirty hole. All the work was totally chaotic. You wait forever. The order machines are broken. Likewise the ad. You wait forever for a Mc Flurry. Manager very unfriendly. His wife - I think totally overwhelmed.

Not exactly the best McDonald’s you can recommend. -Long waiting times -French fries that are often not fully fried -Unenthusiastic staff -Eating places are often oily

The service in the drive-in is a disgrace. You wait 15 minutes to even be able to order. If you ask what's going on you'll be rudely shouted at. The worst McDonald's I know!

I had to wait 15 minutes before I could even pay and only because I asked several times when I had my order, two burgers were missing

Juice shop, tables dirty, table service refused, food cold and employees unfriendly. I'm completely freaking out

The worst McDonalds you can go to! We picked up something at the DriveIn on Friday. The lady who felt like she had her shirt open up to her belly button was EXTREMELY unfriendly and unmotivated. We ordered a McWrap, what was there? A long chicken (only noticed it when I got home because it said McWrap on the packaging). The vegan nuggets were NORMAL nuggets in a vegetarian box. How can you be so incompetent?! The fries were soggy and half full. We didn't take any drinks, but these lattice potatoes, but there was only one portion instead of two, as described on the receipt. The nuggets were gristly, for whatever reason. These double choc pockets were over-baked and tasted like burnt chocolate. I lived in Stein for a long time and often went to the Mc. Please look for a new job, maybe you can work there properly. 43€ thrown out the window - for dirty, untasty food. Never again!

So the food is OK, half empty but otherwise it's fine. But the employee was so cheeky, didn't understand my coupon and gave me the wrong bill, I asked her about it and she immediately got angry and didn't see the mistake, she did I brought in a man who didn't understand anything either. It helps to simply learn the language and learn friendliness.

First I waited at “mcdrive” for almost 15 minutes, then I parked and entered the restaurant, where 2 out of 4 tablets for ordering were not working, so the rush was huge..👎🏻

When the store is a bit full, people are overwhelmed. Big Mac with sauce and salad for 3 burgers and when you bite into it everything comes out and you mess up and get the wrong drink.

THE WORST!!! SIMPLY THE WORST ESTABLISHMENT FROM THE MCDONALD'S CHAIN. The service is very slow, for the first time in my life I had to wait 30 minutes for my order. When the order arrived, one drink was missing. The employees are uncultured and unfriendly, slow and do not have the slightest desire to do their job efficiently .And I also can’t help but mention the dirty, unwiped tables... In a word, I never recommend anyone stopping at this place for a snack!

the order was burned for 40 minutes.messed up in everything 😡

Terrible restaurant, I waited 40 minutes for my order and they didn’t give me a Coke. Disgusting place, I don't recommend it to anyone.

Waiting times too long, food always almost cold... unfortunately... it used to be much better. At least there are still nice and motivated employees, but they can't do everything. One order terminal has been broken for 9 months and is not being repaired. Something is always missing from the orders... catastrophe...

the restaurant is good location and food but the staff is terrible. There is a girl who works in a Mc cafe or brings trays of food so she can hit someone with that tray, I think she would do that. If she is not satisfied with her job, she should look for another one, but I don't think a smile costs anything. Makes terrible coffee as if she peed in the cup. As an old McDonald's employee, I know how to behave, how to prepare things, I'm really surprised that they haven't passed the tests on how to prepare things.

No one sees it as bad. And you wait forever. Just really bad and unfriendly. Nobody understands you when you speak German.

When I looked for a table there wasn't a single one that was cleaned. The drinks were served in disposable cups even though reusable ones were ordered and paid for at an additional cost. Upon request, the reusable cup was issued without a lid (which is mandatory) and we had to pour our drinks ourselves. The burgers were made with the wrong sauces and ingredients. Not recommended going to the next one with a wide berth.

Unfortunately there are far too few seats.

Unfortunately the worst store in all of Germany. The MC drive is catastrophic. It takes ages, even though there are only 2 cars in front of you and the parking space is almost empty. The bags are almost never right. Either half is missing, or you get the bag from someone else. The other day the round buns were empty... you could only order the long burgers. Laughable.

We ordered food, everything was cold, we complained, but we certainly got the same cold thing... I don't think it's customer friendly

I don't expect much from a McDonalds. It should be quick and clean, as is typical for system catering. I don't care at all about the service at a fast food place. But the cleanliness and the waiting time are underground.

Food and service quite okay. But it smells absolutely disgusting in this store. The floor and ordering terminals were also really sticky. Even though there wasn't much going on last night, the employees didn't come up with the idea of ​​cleaning.

Waited a whopping 45 (!) minutes for a menu of burgers, fries and cola. Fast food in the best sense of the word. There are countless flies in the restaurant that are also bored because there is nothing to eat. Never here again!

Food was good Service was very good

There's always something broken, no one can speak German, it's just annoying

Chose takeaway food. Food normal MC standard. Branch itself is not particularly inviting. Order and cleanliness compared to other branches could be better.

We went to this “restaurant” today. Out of 4 order screens only 1 worked. After almost 40 minutes and repeated complaints, we received our cold food. As always, there was no ketchup or toys for children. Staff very rude and lazy. We almost always have problems there. Please avoid this place!!! One star is too many!

Among other things, we wanted to order hamburgers. Answer: they are out??' How about McDonald's without hamburgers? There were cheeseburgers. When I asked what exactly is going on why there are no hamburgers? No answer received because the lady doesn't speak German! When paying another lady asked the answer. What's wrong with bread? became a strange shop Someone no longer has control of their shop at all!

I waited over 30 minutes for food for the second time, the fries were rock hard and cold. You can't stand the air conditioning in the window without a jacket and you'll freeze.

At breakfast time it felt like I waited 30 minutes for Drive with a total of 3 cars in the queue.

Wirklich schlechte Bedienung, zu wenig Mitarbeiter, zu viele Bestellungen, man muss über 30 Minuten warten, man muss was ändern

Order only received after 30 minutes. The burgers and fries had a time stamp from 30 minutes ago, so they were cold and no longer tasted good. With a cheeseburger everything was completely forgotten, so no cheese and no ketchup! People ordering for pickup should be sure to check their order. No recommendations to friends and families. We don't go there anymore.

Today I had dinner there again for a long time with my girlfriend. A lot has happened since the restaurant had a new boss. The food was served fresh and warm and it was super quick. The staff was very friendly and the shop was nicely decorated and cleaned properly. The boss asked us personally whether everything was OK. I would love to come back soon! It's now my favorite McD branch!

Very long waiting time at the mc drive too

Savings are being made at the wrong end here. 1. Dirt to the dust all over 2. food comes to the table cold 3. Burgers are overflowing with salt in the boxes and meat is cold. Fries are cold. 4.staff is sometimes overwhelmed

Oct 1, 2024 4:00 p.m Waited 40 minutes 3 customers in front of me.! Why I'm not out, I have no idea... Certain employees have no idea And the gentleman who cleans the toilet runs behind the cash register and presses the display with the disposable gloves from the toilet 🤣 The food tastes like shit now And the prices are outrageous! Never again

Disastrous parking, if you go out to eat with friends or family you'll quickly be there for more than 90 minutes, unfortunately you'll end up with a parking depot bill of a whopping 55 euros.

My husband bought rolls from you last night, well he came home and what happened? Half of the order was stolen and everything that was supposed to be there was written on the receipt. As usual, we had money stolen again and no real money! It's so outrageous that this happens so often!

Everything in this region is crap. Then you come back from stupid Switzerland at half past ten and all you get is mac frass and then they're too incompetent to serve fries. Cold, soggy and without salt. Only one in the row. Please drive in front. I just hate it. Eat your own crap, the fries are somewhere on the street now

By far the worst McDonald's in the area (CH/DE) -Long waiting times -Unfriendly staff -Soggy fries Not recommended!! Update September 2024: Still just as bad. The experience has now been confirmed several times... No matter when and at what time. What I forgot in the first post: - Ordering machine is regularly out of operation and the associated order numbers are systematically not refilled. - You rarely come across a clean table or space to throw away your rubbish. - Employees continue to be very rude...

Always such a big shit afterwards