McDonald's in Donaueschingen

No, I can't recommend McDonald's. Too expensive, bad food, and portions too small compared to the 80s. The service was also absolutely terrible.

The staff can't do anything right and don't understand what you're ordering, or half of it is wrong or missing.

Unfriendly staff who have no clue about their jobs. They don't really understand you; you have to repeat everything several times, and they have to check it. We've been there several times and have had the same problems every time at this branch. At least our food was fresh – but even when it's not busy, you have to wait quite a while for it.

Unfortunately, very disappointing! We went to McDonald's for the first time in ages – on a Sunday evening at 6 pm... maybe that's where the problem lay. It was packed, there were about 10 cars in line at the drive-thru, so we decided to go inside. There were only two open cash registers, and we had to wait over 30 minutes. The employee we got was rude and spoke so unclearly that I had to ask him to repeat himself every time. The food wasn't good at all, just tasted artificial and felt heavy in my stomach, but what else could you expect...

I just wanted to grab a quick bite… Three hours later, I know every employee by name, the fryer talks to me, and my McFlurry has turned into a smoothie. The burger looked at me so sadly I almost wanted to get it a blanket. At least the Coke was room temperature, and the ketchup dispenser splattered me like an aggressive squid. Verdict: 10/10 entertainment, 0/10 culinary enlightenment. I'll be back—but only if my therapist appointment gets canceled. 🍟🤡

That was the first truly bad McDonald's I've ever been to! The food was cold and of poor quality, and I even found a fly in my fries. The employees were rude and barely spoke German – unprofessional to say the least – and their personal hygiene left much to be desired! In short: Don't go there! I was only there on vacation, but I used to work at McDonald's in Italy myself, and if an employee there had behaved like the woman I was served, she would have been fired immediately, guaranteed!

You get what you'd get at any McDonald's, but this branch is very outdated. Outdated in both decor and service. No Mac coffee area, no ordering via terminal, no waste separation, etc. Mac Donalds like it was 20 years ago.

Worst mcs Germany's burger not fresh, cola warm, coffee was forgotten

Absolutely not recommended! Orders from the drive-thru are always incorrect/incomplete. Vegetarian orders are served with meat. Horrible!

A McDonald's stop in the industrial area of ​​Donaueschingen. It's easy to stop, quiet, and behind it is a nice path for stretching your legs or walking the dog.

The food isn't fresh, even though there are four people in the kitchen. The staff is completely overwhelmed. Three serve one customer, even though the place is full. The floor is sticky everywhere. Unfortunately, there's never a human resources manager in sight. A real shame.

I don't know of any MC that failed as badly as the one in Donaueschingen.

Pure chaos. Received the wrong burger and, of course, charged for it. Burnt and dried-out meat. The only branch that doesn't have an ordering machine. That was my last visit.

Just came in, ordered a chocolate milkshake, got a strawberry. (I hate strawberries) It's nothing new that you always have to check when ordering at McDonald's, but come on—it was just one thing. I just had a good laugh. 2 stars because at least the employee was very friendly.

Unfortunately, the McDonald's in Donaueschingen seems very dated, almost as if the branch had been forgotten. Instead of the modern look of other restaurants, you still have to order and pay at the cash register, which results in long lines. This leads to unnecessary waiting times. The cleanliness also leaves something to be desired; the tables weren't particularly inviting. Overall, it's okay, but definitely not up to date.

I was there early in the morning at 10:30. I ordered and was asked to take a seat. I sat outside in the nice weather and was served. The quality of the burgers was, as usual, excellent.

5 ⭐️ because we had the opportunity to interact with the employees, without any tablet or app. Great staff, good service, acceptable cleanliness, free parking.

Please go somewhere else but not to this McDonalds, everything here is horrible, even the toilets

Old McDonald's without ordering terminals. Staff friendly and fast.

Friendly staff. Outdated McDonald's. No order screens and broken overhead signs. The urinal was clogged and the faucet was way too short for the huge sink. The fries were dripping with grease, but the burgers were okay. A trip back to McDonald's 10 years ago.

For months or years, no milkshakes, no cappuccino, often something is not available, what a shame!!

By far the worst McDonald's I've ever eaten at! Seven employees are there, but they haven't taken a single order in 4.30 minutes. Colleagues are fighting over the finished burgers, and the young woman who finally took our order didn't know her own product.

Actually I would give 0 stars because for the 5th time there is no chocolate milkshake and the ice cream machine isn't working again.

A very secluded branch. It was like a trip back to the 90s. The branch definitely hasn't been renovated in 20 years. The walls still have "No Smoking" signs. There are still ashtrays everywhere outside. Kind of funny. We were also the only customers. The food was okay. The air conditioning was on full blast. We preferred to sit outside. Otherwise, we would have needed a jacket.

I don't know of any other MC where it takes this long to get your food. Every time!

The staff is very friendly, but unfortunately there are always extreme communication problems. The food is just about okay, unfortunately, it's often almost cold, even though you have to wait because they don't have any supplies. The table edges and seats are really sticky, and it's uncomfortable to sit there. This definitely needs to be improved, as is the hygiene in the restrooms. There were so many employees here today and hardly any customers; this would be the perfect moment to clean everything properly. I also think it's an absolute no-go that you get the ice cream straight away, but have to wait 5-10 minutes for a burger and fries... then please wait with the ice cream... it had already melted by the time the food arrived and you were finished. When we immediately complained that we couldn't use the ice cream as it was, we were just given a questioning look because they didn't understand anything... a real shame. That was our last visit today. A year ago, this McDonald's was definitely more pleasant.

Impossible. We waited half an hour for the food because the staff preferred to chat.

Standard McDonald's. Like everywhere else

They're ruining the reputation of the McDonald's restaurant chain. If you go to the McDrive to get something quick to eat because you're in a hurry, you have to wait 10-15 minutes for a hamburger, fries, and a Coke. Is that fast food?

The food is usually not fresh, and the taste is very different from other branches, even though the products are completely identical, or rather, they should be. The McDrive doesn't work particularly well here, as something is missing three out of four times. Some employees are very unfriendly; even the simplest things like hello and goodbye don't work here. Still, two stars, because the branch was actually quite good in the past.

Everything's okay but an old-school branch...

Citizens cold completely run down building and the waiting times a disaster

Ate a terrible Royal Ts at 8:18 p.m., paid at 8:25 p.m., and got it at 8:38 p.m. Decided to write this review for this dry, cold burger, which was definitely at its peak this afternoon. It's happened to me a few times in Donaueschingen. Employees diligently eat fries, arguing among themselves unmistakably—not an experience! I'd rather drive a little further toward Lake Constance and be served friendly, get a warm meal, and that's it. Work on it, you can do better, Donaueschingen. I would have liked to have the receipt scanned, but it doesn't work.

Extremely unfriendly. I had to ask the guy at the cash register if he had a problem. It's unbelievable what they're doing there! It was on June 2nd at 2:30 p.m. I think he was the shift manager.

Ordered incorrectly again, unfortunately only noticed it when I got home. I can't stand the incorrectly packaged stuff, so it's straight in the trash. A waste of money and thanks for nothing.

Small, cramped, smelly. No order terminals - like its 1999. So sad. Cannot recommend.

A somewhat remote branch where, like in the old days, you order not via screen, but with the friendly staff. It's very clean both inside and out. It's a shame that most of the other locations are much more hectic and messy.

Staff overwhelmed with 6 people in the shop, various drinks sold out, waited 20 minutes for the food, other customers who ordered after me were 5 people who had the food first, it's not okay, I definitely won't go there again

What a disgrace! They refused to let us order at night because we didn't have a car! But the only option was to order at the McDrive. There weren't even any other cars there! Never again! We almost walked there for nothing!

How can the toy be missing after just two days?! Orders also have to be constantly checked because something is always missing, and the ice cream machine only works sporadically. The owner's license should be revoked!

It was my first time here, but unfortunately I didn't read the other reviews until after the failed order. Ordering can only be done in person at the counter, as it used to be (coupons are only available in paper form, and you can't collect points via the app), and you have to explain everything five times, only to get it wrong on the tablet. After complaining, I was promised a new burger, but I only got it from the incubator after 15 minutes of asking again. It tasted accordingly. I'm really surprised that a franchiser like McDonald's even allows such a bad branch. You should definitely avoid a visit here.

Like in the old days, with personalized ordering and service. No touchscreen terminal for ordering. I think that's great, and I hope it stays that way.

I was at McDonald's in Donaueschingen today and was pleasantly surprised! 🙌 Bilal served me super friendly – ​​he prepared two hot drinks perfectly, sealed them securely, and even organized a cardboard holder for my car. 🚗☕️ His demeanor was so professional that I thought he was a shift supervisor – but he's "just" a temp! 😯 Huge respect – you rarely experience such commitment and friendliness. 👏 Thank you, Bilal – you made my day! 🙏✨

We ordered at the drive-thru. Never had such bad fries. They tasted like cardboard. My hamburger, Royal TS, wasn't that tasty either. The Coke was 70% ice cubes. Service was actually really nice, but ordering via the app wasn't possible. I won't go here again.

There is always a product missing, otherwise it's okay, McDonald's, but really what is so difficult about packing the right number of products

The order can't even be processed properly. You ALWAYS have to check what you're getting after you've placed your order! Disappointment

Solid stop for a quick hunger, but room for improvement in terms of service and cleanliness. The McDonald's on Carl-Benz-Straße is conveniently located and offers the classic selection of burgers, fries and drinks - exactly what you would expect. Everything tastes within the usual McDonald’s standards. Positive: Long opening hours – ideal for a snack until midnight. Modern furnishings - clean looking seating areas with comfortable seating. Digital ordering terminals – orders run quickly, even when there is a lot of traffic. Potential for improvement: Staff sometimes overwhelmed - longer waiting times at peak times. Toilets could be cleaned more regularly. Drive-in confusingly signposted. Overall, a functional McDonald's with typical quality, but not an outstanding experience. Okay for on the go, but not for anything more.

BY FAR the largest juice shop in the entire area. So it's unbelievable what an incredible achievement that McDonald's brings to Donau. You wait forever for your order, you are hardly understood because most of the workers don't speak German and you never get the right product you ordered! Something fundamental is always forgotten... Really not recommended! Then I'd rather drive a few minutes longer and go to Burger King Schwenningen.

The staff was extremely nice today. Otherwise usual McDonalds level

Always long waiting times, difficult to communicate with the staff.

There are a lot of people on weekends, but there is somewhere to sit

How to expect McDonald's. It was clean and the food was fresh and warm.

I didn't understand the service person and she shouted at her employees with an Arabic accent. We didn't have any Smarties and the rest of the food tasted like trash. Where are the balloons...?

The service is very poor; they don't speak German and misunderstand everything. We had seven orders, and seven were all wrong. Sometimes something was missing, and sometimes it wasn't the right thing. The best thing for the staff would be a German course. The atmosphere was also very poor; only cheap tables.

My wife and I each had a McDonald's Flurry, which had more ice cream than the one in Balingen. The man at the cashier was friendly and even had a smile on his face. I haven't seen that from a McDonald's customer in a long time. I think the restaurant is very nice, and the kids' slide looks great too. However, I have to deduct a star for the ambiance, as many napkins outside were dancing in the wind.

According to employees, the computer system is not compatible with the McDonald's app, which means you can't collect points - a real disadvantage for regular customers. In addition, products are often sold out or unavailable. The ice cream machine is regularly out of order and when you ask you are just put off. The entire McDonald's also makes a run-down impression. Overall a very disappointing experience.

By far the worst McDonald's within a 100 km radius. A manager who shouts at her employees. You have to make sure you get everything you ordered. And the men's toilet stinks to high heaven. Never again McDonald Donau

I think it takes quite a long time

Very nice, friendly staff. We really enjoy coming here.

So I'm slowly just getting angry... no matter when I get something there, something is always missing, something gets swapped or like today, the Jurassic Park toy from the Happy Meal was EMPTY... explain that to the kids who are waiting at home full of anticipation and then are bitterly disappointed.

Afterwards I had stomach pain like never before

Unfriendly with a green jacket, just shout

I'm satisfied so far. However, it would be nice if the branch could be brought up to date with the latest technology.

One star is still too many. Disorganized, dirty and staff that is unrivaled in terms of unfriendliness and disinterest.

We were there 25 minutes after opening time but it was closed even though there was obviously someone inside. The parking lot is badly filthy with McDonald's waste. It's not worth leaving the highway here.

Fast service, friendly employees.

It's an older store, but everything tastes great as always

Disaster, staff not willing to work, you wait 20 minutes for breakfast, they don't know where to go first👎🏻👎🏻👎🏻👎🏻👎🏻

Have been here several times with colleagues and friends. The food is quite good as usual from McDonalds Service often leaves something to be desired because things are often missing or as happened a few days ago, my colleague was told that his food was brought straight to his table and after 20 minutes the food still wasn't there and we found out that it was his order If we simply forgot, since there wasn't enough time to eat, at least we got the money back

Unfortunately, the McDonald’s branch has deteriorated over time. The service is often very slow, which means that the queue for the orders to be handed out is often longer than the queue for the order itself. This affects both the indoor area and the McDrive, which is why I now avoid it. In addition, cleanliness needs improvement and items are more often missing from the order, which creates an additional burden for customers. The linguistic skills of the staff could also be optimized to facilitate communication and improve service. Overall, there is great potential to raise standards and restore McDonald's usual quality standards.

A slightly smaller McDonald's and somewhat remote in the industrial area of ​​Donaueschingen. However, the quality is just as good as all other branches 👍

McDonald's, however, has to be ordered at the counter and they don't have terminals

Something is constantly being forgotten. It's so annoying!!

Unfortunately, they basically forget something there. Very annoying

Odio questo ristorante. Se vai al Driver al 99% sarai fregato. Infatti consiglio di controllare sempre i sacchetti dei panini per che manca sempre qualcosa. Infatti non lo fatto , e sono dovuto ritornare. I pezzi mancanti era 3 . Il personale poco professionale. Grida ,lamenti ,risate che provengono dalla cucina. C’era un dipende che girovagava del parcheggio senza un motivo. Si ripuliva il naso e giocava con la sua caccola . Onestamente sono schifato .Peccato che a Donaueschingen non c’è un BurgerKing veramente un peccato. A sapere che sarebbe finita così di sicuro avrei fatto 10km per andare a Schwenningen al BurgerKing ( grazie alla gentile signora )che volevo regalare un gelato a mio figlio che anche lui di 11 anni dopo aver visto il collega della signora gentile che si ripuliva il naso lo ha pure rifiutato e anche il suo mangiare è rimasto tutto nel sacchetto. Che delusione:-(

Staff unfriendly and forgot to pack things, drinks weren't completely refilled, no sockets and ashtrays are modest

If you ever drive by here, get an MC Flury, everything else tastes like it came from a microwave.

Drive in takes forever because the staff speaks very poor German and hardly understands you. Nowadays you probably can't get all the menus without an app, which is a shame in and of itself. Statement from the lady who is difficult to understand and who is also incompetent, unfriendly and not customer-oriented. Not eating completely. Luckily, we always check this on site in this branch. You learn from mistakes. The branch and the parking lot are very old and make a dingy impression, which is why we generally never eat on site. There are definitely better locations where you can get what you order without waiting 15 minutes to order even though there is only one car in front of you

Unfortunately everything is a bit outdated and it's not without reason that it's the worst Mc in the area.

I've been going to this McDonald's off and on for many years now and I notice a few things. I used to think it was a disaster to eat here. The staff was slow and unfriendly, the store's facilities were not up to date and the food wasn't really good either. Of course they say the food is the same everywhere. I still think you can tell the difference in how much effort is being put into it. I have seen this effort particularly frequently among new staff in recent months. The tables are clean, no long lines at the counter, clean toilets, no cold burgers and no permanently broken ice cream machine. I am really positively surprised by the new change. To go over the technical backlog of this branch again, I have to say that I like it quite a bit now. Compared to almost all other McDonald's, there are no self-service checkouts here and the same seating as many years ago. Even the touch pad for children is still there. Although one could criticize the lack of progress, I think that is a very positive aspect in this branch. All in all, I think it's a wonderful change to be here and I find the difference compared to a few months ago remarkable.

Wow, no one wants to take responsibility and play boss...incredibly dirty, freshly mopped floor with no warning sign. There were actually a lot of employees on site... but no one bothered to professionally clean the corners... let alone check it. It's a real shame... it doesn't take much to give guests a feeling of "they're welcome". Please, dear team, take care of your areas of responsibility. Food was great... new M Burger.

Purtroppo c’è sempre il problema che quando ti consegnano il mangiare al Driver manca sempre qualcosa. Domenica 8/09 mancavano due Hamburger. mancavano i tovaglioli. Il personale dipende a che ora vai è disponibile e gentile, se si va in un orario di punta allora il personale diventa poco professionale. Lunga attesa al driver. Il problema che mancano le cose richieste e pagate . Quando arrivi a casa e ti accorgi del problema è una seccatura tornare al ristorante per richiedere il mancante. :~[

People always forget to pack things and recently they weren't even able to give me a salad because they didn't seem to have any. In addition, the McDonalds in Donaueschingen is often missing something and also a lot that they cannot offer. The food itself is great but the organization could be better.

With regret I would like to complain about the branch in Donaueschingen where I stayed with my family and whose staff is very unfriendly. A lady with blonde hair who speaks more English than German, very aggressive towards customers. I'm sorry he's so personally involved. Thank you for your understanding and I hope that we only have such coincidences.

Old McDonald's without limit! But great welcome on a Sunday morning. And clean! THANKS

It's a McDonald's, but everything is more retro in style.

- Quality of the food as usual at McDonald's - Service: Ordered 2x strawberry milkshake to take away, then the bad surprise in the car -> 2x vanilla

5 stars plus ⭐️⭐️⭐️⭐️⭐️ Since there was no longer a Bill Kaulitz menu in Villingen-Schwenningen and Bad Dürrheim, we spontaneously drove to Donaueschingen yesterday. There I was able to enjoy the Mc Plant Mango Chilli. Sad that I only received this there. But therefore 5 stars plus. The staff there were very nice, the food was brought to the table hot. Everything was great 👍👍👍

Old branch. Had to place orders individually because the system is probably old.

very friendly staff and everything is clean :)

Every time we go there the food is either lukewarm or when you go through the MC drive something is missing from the bag. Really annoying

So back to the 90s... Contrast... Small branch hardly air-conditioned, Sockets are hanging out (next to the insect killer). No drink return holder. No vouchers can be combined...(you have to pay and order them all individually) Employee barely understands German. No ordering terminals, no app ordering. Pros. Special requests are implemented immediately (burgers without onions, etc.). You have a glimpse into the kitchen. The food tastes really fresh, the fries and nuggets are so hot that you can burn yourself.

Just terrible tastes like reheated for 2 hours

Employees can't speak German, it's just terrible to order there, you would have to show photos of the food so that they understand it and they are overwhelmed and don't feel like it

The staff is not super friendly, which is a shame because being on vacation here doesn't make us want to come back.

The visit felt like a trip back in time. Thanks to retro design and analogue ordering, the experience was exactly like it was 15 years ago. In addition, the staff was very friendly and the food was delicious.

The manager is absolutely arrogant and unfriendly towards her customers and takes the right to hold on to her small talk at the counter from her car, while she completely ignores the customers behind her and is cheeky and rude to customers when they are impatient and complain about their behavior... THAT'S NOT HOW A MANAGER DEALS WITH CUSTOMERS AND PARTICULARLY NOT IN FRONT OF THEIR OWN STAFF!! MC DONALDS GERMANY SHOULD URGENTLY THINK ABOUT SUCH A LEADERSHIP!!

Food wasn't really good. Bread very dry. Service made an effort. Ambience not really clean and nice.

Very unfriendly staff, that was the first and last time I was here. The employees should receive training on how to deal with customers in a really unfriendly manner

Everyone barely understands German. The floor in the kitchen is dirty, the ordering terminal isn't good to use... they can't even enter vouchers correctly. This shop in Donau is a complete disgrace!