McDonald's in Donaueschingen

Unfortunately, the McDonald’s branch has deteriorated over time. The service is often very slow, which means that the queue for the orders to be handed out is often longer than the queue for the order itself. This affects both the indoor area and the McDrive, which is why I now avoid it. In addition, cleanliness needs improvement and items are more often missing from the order, which creates an additional burden for customers. The linguistic skills of the staff could also be optimized to facilitate communication and improve service. Overall, there is great potential to raise standards and restore McDonald's usual quality standards.

A slightly smaller McDonald's and somewhat remote in the industrial area of ​​Donaueschingen. However, the quality is just as good as all other branches 👍

Something is constantly being forgotten. It's so annoying!!

McDonald's, however, has to be ordered at the counter and they don't have terminals

Unfortunately, they basically forget something there. Very annoying

Staff unfriendly and forgot to pack things, drinks weren't completely refilled, no sockets and ashtrays are modest

If you ever drive by here, get an MC Flury, everything else tastes like it came from a microwave.

Drive in takes forever because the staff speaks very poor German and hardly understands you. Nowadays you probably can't get all the menus without an app, which is a shame in and of itself. Statement from the lady who is difficult to understand and who is also incompetent, unfriendly and not customer-oriented. Not eating completely. Luckily, we always check this on site in this branch. You learn from mistakes. The branch and the parking lot are very old and make a dingy impression, which is why we generally never eat on site. There are definitely better locations where you can get what you order without waiting 15 minutes to order even though there is only one car in front of you

Unfortunately everything is a bit outdated and it's not without reason that it's the worst Mc in the area.

I've been going to this McDonald's off and on for many years now and I notice a few things. I used to think it was a disaster to eat here. The staff was slow and unfriendly, the store's facilities were not up to date and the food wasn't really good either. Of course they say the food is the same everywhere. I still think you can tell the difference in how much effort is being put into it. I have seen this effort particularly frequently among new staff in recent months. The tables are clean, no long lines at the counter, clean toilets, no cold burgers and no permanently broken ice cream machine. I am really positively surprised by the new change. To go over the technical backlog of this branch again, I have to say that I like it quite a bit now. Compared to almost all other McDonald's, there are no self-service checkouts here and the same seating as many years ago. Even the touch pad for children is still there. Although one could criticize the lack of progress, I think that is a very positive aspect in this branch. All in all, I think it's a wonderful change to be here and I find the difference compared to a few months ago remarkable.

Wow, no one wants to take responsibility and play boss...incredibly dirty, freshly mopped floor with no warning sign. There were actually a lot of employees on site... but no one bothered to professionally clean the corners... let alone check it. It's a real shame... it doesn't take much to give guests a feeling of "they're welcome". Please, dear team, take care of your areas of responsibility. Food was great... new M Burger.

Purtroppo c’è sempre il problema che quando ti consegnano il mangiare al Driver manca sempre qualcosa. Domenica 8/09 mancavano due Hamburger. mancavano i tovaglioli. Il personale dipende a che ora vai è disponibile e gentile, se si va in un orario di punta allora il personale diventa poco professionale. Lunga attesa al driver. Il problema che mancano le cose richieste e pagate . Quando arrivi a casa e ti accorgi del problema è una seccatura tornare al ristorante per richiedere il mancante. :~[

With regret I would like to complain about the branch in Donaueschingen where I stayed with my family and whose staff is very unfriendly. A lady with blonde hair who speaks more English than German, very aggressive towards customers. I'm sorry he's so personally involved. Thank you for your understanding and I hope that we only have such coincidences.

People always forget to pack things and recently they weren't even able to give me a salad because they didn't seem to have any. In addition, the McDonalds in Donaueschingen is often missing something and also a lot that they cannot offer. The food itself is great but the organization could be better.

Old McDonald's without limit! But great welcome on a Sunday morning. And clean! THANKS

It's a McDonald's, but everything is more retro in style.

- Quality of the food as usual at McDonald's - Service: Ordered 2x strawberry milkshake to take away, then the bad surprise in the car -> 2x vanilla

5 stars plus ⭐️⭐️⭐️⭐️⭐️ Since there was no longer a Bill Kaulitz menu in Villingen-Schwenningen and Bad Dürrheim, we spontaneously drove to Donaueschingen yesterday. There I was able to enjoy the Mc Plant Mango Chilli. Sad that I only received this there. But therefore 5 stars plus. The staff there were very nice, the food was brought to the table hot. Everything was great 👍👍👍

Old branch. Had to place orders individually because the system is probably old.

very friendly staff and everything is clean :)

Every time we go there the food is either lukewarm or when you go through the MC drive something is missing from the bag. Really annoying

So back to the 90s... Contrast... Small branch hardly air-conditioned, Sockets are hanging out (next to the insect killer). No drink return holder. No vouchers can be combined...(you have to pay and order them all individually) Employee barely understands German. No ordering terminals, no app ordering. Pros. Special requests are implemented immediately (burgers without onions, etc.). You have a glimpse into the kitchen. The food tastes really fresh, the fries and nuggets are so hot that you can burn yourself.

Just terrible tastes like reheated for 2 hours

Employees can't speak German, it's just terrible to order there, you would have to show photos of the food so that they understand it and they are overwhelmed and don't feel like it

The staff is not super friendly, which is a shame because being on vacation here doesn't make us want to come back.

The visit felt like a trip back in time. Thanks to retro design and analogue ordering, the experience was exactly like it was 15 years ago. In addition, the staff was very friendly and the food was delicious.

The manager is absolutely arrogant and unfriendly towards her customers and takes the right to hold on to her small talk at the counter from her car, while she completely ignores the customers behind her and is cheeky and rude to customers when they are impatient and complain about their behavior... THAT'S NOT HOW A MANAGER DEALS WITH CUSTOMERS AND PARTICULARLY NOT IN FRONT OF THEIR OWN STAFF!! MC DONALDS GERMANY SHOULD URGENTLY THINK ABOUT SUCH A LEADERSHIP!!

Food wasn't really good. Bread very dry. Service made an effort. Ambience not really clean and nice.

Very unfriendly staff, that was the first and last time I was here. The employees should receive training on how to deal with customers in a really unfriendly manner

Everyone barely understands German. The floor in the kitchen is dirty, the ordering terminal isn't good to use... they can't even enter vouchers correctly. This shop in Donau is a complete disgrace!

I ordered toast, I waited for 35 minutes and the food never arrived.

McDonalds, as always the savior in times of need

Even worse than last time, unfriendly, unorganized, no vouchers etc. valid

Been here for breakfast. McDonald’s is extremely old here and has no ordering terminals. My bacon & egg was lukewarm and my cappuccino was half foam. Not again!

More of a smaller McDonald's, food typical - but NO changing area for babies/toddlers!

There is always no soap in the toilet here. I think this is completely unacceptable for a catering business. The products are the same as other McDonald's - I like it. It is also very good that there is a children's slide

You can't redeem coupons :(, I've been a customer for years and have about 15,000 points Shed dirt

Shoot at Whether you forgot fries Or mayo Or whatever After 30 minutes later How hungry

Very nice staff, clean toilets, fresh flowers on the tables. We were pleasantly surprised!

Good service and a very nice and attentive staff. Even flowers on the tables, that surprised me.

I waited until the last minute when I had to go to school to serve

The branch is really very small and old-school. You can't order there either with the app or at the ordering terminal because it simply doesn't exist. You always have to order at the checkout, but you can redeem the vouchers in the app there, but you cannot combine them. There is also no WiFi or sockets. At least toilets are available, but no soap, only disinfectant. At lunchtime it can get crowded very quickly as this is the only branch within a 10km radius. But McDrive is available. But I would like to say a lot of praise to the employees. They are very friendly and are happy to accept special requests due to the lack of order terminals. Furthermore, the food is prepared freshly. Although you wait longer, the quality is excellent! Thank you! The branch has a retro charm, as you order and receive old-school items at the checkout. But to be honest, I think it's no longer up to date and should really be modernized.

Fast food? It has nothing to do with that, you have to wait 30 minutes for your food after ordering and then you get it cold.

Missing burgers and sauces, burgers incorrectly topped Minced meat not cooked through

If you get a great mail from McDonald with an advertisement for a children's birthday party, you call them to make an appointment and you just get a stupid answer. We don't do that kind of stuff anymore, very customer friendly🤨

Worst McDonald's ever. Incredibly unfriendly employees, bad atmosphere in the team, no order screens, little space. Apparently bonus points don't work in this Mc... You get stuck on the floor in the toilet... The only plus: an employee wiped all the tables clean very regularly. Be careful when going out: you will almost be run over by people leaving McDrive.

Nice and cozy and not easy to find 😊

Worst McDonald's I know, I'm at a loss for words. They don't know how to buy, something is always sold out and you often hear the phrase, unfortunately we don't have it anymore. Of course there is no service either, ordering screens and operation are happily avoided. I highly recommend ordering from Mc Drive and then taking the bag with you to the restaurant. This is much quicker because the Mc Drive has priority. There are always at least twice as many employees working there, while the queue inside is backed up. The highlight is that the children are almost run over at the exit, as the exit leads directly onto Mc Drive Street, of course without any clear marking or securing of the little guests. How about an additional stop sign?

So the service is terrible, 2 burgers were forgotten but 4 were charged, then instead of a Cola and a Fanta, 2 Cola were packed and when I noticed the mistake at home and called them, I was also really insulted, so it was really annoying this dirty shop

Great, constantly new employees except at peak times, no team flow

Food is like any other normal McDonald’s restaurant. A very negative point is that I don't have the opportunity to redeem my points or other coupons here. This should urgently be changed!

Old school, has no screens for ordering and few seating options. MC Drive is most worthwhile here

I ordered cheeseburger without cucumber. I got a hamburger with cucumber in return). Ketchup was forgotten and there is no way to redeem the points either...

Negative.: There were very strong smells in the men's toilet and the soap dispenser was empty, and we went there on Sunday morning for opening, that is, at 10:00 am. Positive.: The service staff was extremely kind, helpful and very smiling. We loved him. Negative.: In der Herrentoilette herrschte ein sehr stronger Ruch und der Seifenspender war leer, und wir waren am Sonntagmorgen zur Öffnung dort, also at 10:00 Uhr. Positive: Das Servicepersonal was extremely friendly, helpful and had immer ein Lächen auf den Lippen. Wir haben ihn geliebt.

Food was good but too expensive for this quality

Unfortunately totally dirty. I know I can't expect too much from a fast food place, but cleanliness should be included!!!

Old McDonalds without order boards

Today everything was great, fresh, hot and delicious. Something seems to have happened there. Hope it stays that way.

Very polite blonde lady at the drive-in was extremely nice and friendly 👍

Very helpful and nice blonde woman at the drive in.

Unfortunately, the staff cannot speak German I had to eat something that the employee understood.

Food okay, service mediocre because there are no smart displays and the employees have no idea about the app coupons and the like. To keep it good, you have to wipe up any spills immediately. LG

Unfortunately it's not the most modern McDonald's, it's difficult to exchange coupons from the app there. There are no ordering machines like other McDs, and collecting points is not possible either. The staff is friendly, but totally overwhelmed with several vouchers.

Not recommendable! Waiting times are often incredibly long by McDonald's standards. Sometimes you stand for 30 minutes even though there are maybe 5 people in front of you. You cannot collect points. This restaurant doesn't take part in many promotions and the food doesn't taste particularly good compared to other McDonald's restaurants. Experience has shown that cheeseburgers, for example, are usually eaten in large quantities.

Absolutely stupid, forgot something for the fifth time and ordered the wrong thing. Please read through the orders thoroughly. Really absolute juice shop

Die Angestellten sind freundlich, aber sprechen teilwese schlecht oder kein deutsch. Mein englisch konnte auch nicht wirklich helfen, da es ebenfalls schlecht ist.

In so einem schlechten Mc Donalds war ich noch nie ! Mit Abstand der größte Saftladen von Donaueschingen bis Hamburg. Dreckig, die Toiletten sind ne Zumutung! Das Personal macht alles aber nicht arbeiten ... die Mitarbeiter unterhalten sich so laut das man als Gast sein eigenes Wort nicht versteht . Die Sauberkeit lässt sehr sehr zu wünschen übrig! EINE ABSOLUTE ZUMUTUNG ! Ich hoffe das der WKD den Laden öfter Besucht, damit sich mal was ändert!

Angeblich wegen Personalmangel geschlossen... Nur der DriveIn arbeitet... aber da liefen bereits Fussgaenger durch... Nach 25 Minuten Wartezeit abgebrochen und nach Bad Dürrheim gefahren... Eines MCs nicht würdig!!!! No Go! .... Nach über 2 Jahren wieder vor Ort gewesen, wir hatten gehofft der "Pächter" hätte gewechselt ... Leider alles beim alten ...

Saftladen !!! Zu 90% fehlt was beim DriveIn. Soßen falsch. Chili Wrap wird dauernd mit Cesar Vertauscht oder falsche soßen oder beide mit drauf. Unfreundlicher Service am Sprechapparat wenn man ne sekunde zulang überlegt.Einfach der Schlechteste Mc Donalds in ganz Baden Würrtemberg. !!!!

Das essen ist relativ schnell gekommen, es schmeckt gut und ist frisch zubereitet aber die Mitarbeiter waren mir nicht ganz verständlich

Jedes Mal wird etwas vergessen. Ist das eine Masche um zu sparen ?

Personal unverschämt und unfähig. Ich war am 28.12.23 um 12:45 im McDonald's in Donaueschingen. Außer mir war niemand am Schalter im Restaurant. Wir haben zwei Gerichte mit Coupons zum Mitnehmen bestellt. Als nach relativ langer Zeit die Bestellung endlich da war fehlten verschiedene Speisen. Ich habe darauf hingewiesen. Eine Dame die sich im Nachhinein als Leiterin zu erkennen gab nahm sich der Sache an und fragte bei der Dame die die Bestellung entgegen genommen hat nach. Die sogenannte Leiterin erklärte uns wir hätten nicht gesagt dass wir die Gerichte mit Coupons bestellen wollen und das Handy mit dem Coupon nicht gezeigt hätten. Dies war nicht richtig. Ich wies darauf hin dass wir genau dies getan haben. Die angebliche Leiterin wurde laut und erklärte sie würde ihrem Personal vertrauen. Die fehlenden Gerichte bekamen wir nicht. So geht es nicht! Ich bin seit 1977 Kunde bei McDonald's und habe so etwas wirklich noch nie erlebt. Ich bin erschüttert über das Verhalten ihrer angeblichen Leiterin. Lieber Herr Deitlaff, wenn Sie Personal einstellen welches schlecht Deutsch spricht ist das nachvollziehbar. Allerdings sollten Sie dann für entsprechende Kulanzregelungen bei fehlerhaften Bestellungen sorgen. Das muss schnell und unkompliziert sein. Ihre langjährigen Kunden lassen sich ungern anschreien und falsch behandeln. Besser wären Bestellterminals wie in vielen anderen McDonald's. Für mich war es auf jeden Fall das letzte Mal im Donaueschinger McDonald's .

McDonald’s ist McDonald‘s Grundsätzlich überall gleich gut oder schlecht, je nachdem wie mann es nimmt!

Wenn es um Verfügbarkeit und Qualität geht ist dieser MC Donalds unmöglich zu unterbieten selbst crossfaded wird das niedrige Erwartungensvermögen nicht erfüllt trotz dessen treibt mich die Suche und Faszination nach einem noch schlechterem essen und Service immer wieder in diese gruft der Depression zu erwähnen ist ich mit meinem 32db starkem Rollstuhl model Ronny redbuff 2 passe nur durch die Hintertür in dem Sinne bis nächsten Monat liebe Grüße der Erzfeind

Unfähig eine Bestellung mit 10-15 Artikeln vollständig einzupacken .

Essen war kalt, Pommes ungewürzt, lange Wartezeit obwohl nichts los war. Bestellung wurde auch irgendwie verhauen, haben was Falsches bekommen, Cola war ungekühlt und abgestanden

Schlecht, miserabel und sehr schmutzig

Personal ist der deutschen Sprache leider nicht mächtig. Nimmt Bestellung falsch auf, und Kunde ist schuld. So was wie hier haben wir noch nie erlebt. 1 Stern ist hier noch zu viel. Im WC Seife inkl. Föhn defekt.

Unmotivierte und sehr gelangweilte Mitarbeiter. Daumen hoch 👍🏼 evtl könnte der Laden auch mal renoviert werden, nur so eine Idee 💡😄

Nicht zu empfehlen. Dreck überall.

1 stern ist schon zu viel, rückgeld falsch rausgegeben, tische dreckig, mitarbeiter weiß nicht was zwiebeln sind/kann kein deutsch, kalte burger, kalte pommes, alles voller fett, mitarbeiter fässt sich die ganze zeit an die nase die rotze zieht fäden und dann macht er meinen burger. nie wieder dieser laden sollte geschlossen werden.

Bodenlos alles ekelhaft und dreckig. Sie wollten uns alte Burger auf drehen. Hatte danach direkt Magenschmerzen und diarrhoe. Hier sollte definitiv mal das Gesundheitsamt vorbei schauen und den Laden dicht machen.

Personal kann kaum deutsch. Bestelltes Essen wird falsch zusammen gestellt. Bei Nachfrage verstehen sie dann einen nicht. Lokation ist auch nicht mehr Zeitgemäß und es stehen keine Bestellterminals zur Verfügung. Komme sicher nicht mehr hier her.

War gerade dort wollte 1 Coupon haben den der Mitarbeiter nicht schaffe einzulösen und ohne zu sagen alles andere bestellte was ich nciht wollte drauf hin sagte ich das ich das nicht bestellt hatte worauf er sehr sauer wurde und unfreundlich dann mir dann meine 2 Burger hingeschmissen hat und meinte „just take it an go“ und meine Bestellung war danach immer noch nicht Komplet unglaublich war ein vom aussehen südländischer Mann mit schlechten deutsch

Es gibt NIE Milchshakes weil immer die Maschine kaputt ist! Außerdem komplett veraltet

Ein ausgezeichnetes Restaurant, das Essen ist immer frisch und lecker, das Personal ist freundlich, der Service ist schnell, genau wie in anderen Restaurants, obwohl das Restaurant auf Fast Food ausgerichtet ist, ist bekannt, dass nicht alles schnell zubereitet und gut sein kann Qualität, also müssen wir uns alle gedulden, fünf Sterne, kompletter Service, Essen

Leider hat das Restaurant noch keine Bestellterminals.

Super slow, chaotic, unpleasant: waitresses are from Zombie apocalypse. The manager never to be found. Quing for 25 min now.

Sehr freundliche Mitarbeiter und die besten McDonalds Burger, die ich seit Monaten gegessen hab.

So einen Mitarbeiter noch nirgends gesehen. Mc flurry wollte ich eine Zutat ändern. Sagt er das geht nicht mehr er hat schon eingegeben. Statt er es noch ändert. Ging nicht. Am Schluss musste er dann doch alles stornieren. Hoffe er hat dadurch noch mehr Arbeit bekommen von mir. Fleisch von Mc chicken zäh wie Kaugummi. Hat sehr alt geschmeckt.

Bilder sagen mehr als 1000 Worte.

Bishen schwer zu finden und keine bestellung über digitale bildschirme sondern nur kasse

Der schlechteste MC Donald's den ich kenne. Und Eis gibt es dort nie. Warscheinlich haben die Mitarbeiter keine Lust die Eism aschine zu putzen, deshalb gibt es dort nie Eis und Shakes.

Absolute worst McDonald’s I have ever set foot in in my entire life.

Schlechteste MC Deutschlands.... Bin zum 5. Mal hier. Essen immer kalt und alt. Mitarbeiter sprechen kein Deutsch und sind komplett überfordert. Getränke warm und schmecken nach Wasser. Vom aussehen drinnen, will ich garnicht anfangen .

Superfreundliche Mitarbeiter, ich war absolut positiv überascht.

Die Qualität des Essens ist leider sehr erschreckend schlecht gegenüber anderen Filialen. Das Personal zu wenig geschult,ist schon bei 2 Bestellungen überfordert. Müsste mal schnell durchgegriffen werden. Mitarbeiter Verständnis auf Deutsch und Englisch schlecht. Sorry dann sollte man sie auch nicht nach vorne stellen für Bestellungen! Katastrophen Laden leider wird hier Zeit jahren nicht wirklich durchgegriffen.

Als wir da waren hatte es Außentemperatur 35° Celsius. Man kann verstehen, dass die Mitarbeiter dementsprechend auch nicht in top Stimmung waren. Sie waren bemüht, freundlich zu sein, das muss man ihnen zu Gute halten. In dem Laden ging die Klimaanlage nicht. Essen war mittelmäßig bis eher schlecht.

Omg ich hab noch nie solange irgendwo in nem drivein gewartet :( also 20 Minuten für 3 Standard Burger ist echt der hammer

Leider gibt es seit monaten keine milkshakes:( der automat wird nicht repariert…